Kurian N.
KN
Kurian N.
Product Manager
Small-Business (50 or fewer emp.)
"Effortless Onboarding and Outstanding Support"
4/5
What do you like best about Wati?

Wati was super easy to use. They helped us set up and resolve issues during onboarding and while creating templates. Troubleshooting meta is difficult, and Wati helped us do this easily. Review collected by and hosted on G2.com.

What do you dislike about Wati?

Most of the nice feature are in Pro plan Review collected by and hosted on G2.com.

Yousef B.
YB
Yousef B.
Head of Digital Marketing
Mid-Market (51-1000 emp.)
"Wati offers a great experience, but its main issue is the lack of trust in the pricing"
4/5
What do you like best about Wati?

The key features of the system are its focus on Ease of Use, Clarity, Simplicity, Browsing Speed, and the responsiveness of customer service. Review collected by and hosted on G2.com.

What do you dislike about Wati?

The lack of clarity in the final pricing after all additions leads to high suspicion regarding every new pricing request, and weakens trust due to the insufficient detail of pricing in the invoices. Review collected by and hosted on G2.com.

Verified User in Events Services
IE
Verified User in Events Services
Small-Business (50 or fewer emp.)
"Effortless Setup and Seamless Adoption"
4/5
What do you like best about Wati?

It was super easy to ingerate and do the initial setup of WATI with our whats app business acount. We use the platform 2-3 times a month and its been incredibly easy for the entire team to use. Review collected by and hosted on G2.com.

What do you dislike about Wati?

The % of people we can reach per blast. not sure if this is a WATI issue or a META issue but the % of people who receive the message, could be a metric Im looking to improve. Review collected by and hosted on G2.com.

Response from Cheuk Kwan (Poko) Lam of Wati
Edit edit

It’s wonderful to hear that setting up Wati was a breeze and that your team finds the dashboard incredibly easy to navigate for your event updates.

Regarding the message reach percentage: this is almost always tied directly to Meta’s backend constraints rather than Wati itself. Factors like Meta's per-user frequency caps (which prevent users from being overloaded with marketing messages), temporary network drops, or outdated phone numbers on your list can cause delivery rates to dip. We highly recommend checking your broadcast analytics dashboard inside Wati to pinpoint exactly which messages are failing, and making sure your contact list remains clean and fully opted-in to keep your Meta quality score high.

Thank you for using Wati to keep your community connected, and for the valuable feedback!

Best regards,

Team Wati

Viknesh R.
VR
Viknesh R.
"User-Friendly with Valuable Automations"
3.5/5
What do you like best about Wati?

I find Wati to have an organized and good UI, which makes it easy to implement and respond to customers on time. The automations are really useful, and I also like that Wati provides an inbox for WhatsApp. Another thing I appreciate is the instant approval of templates. Review collected by and hosted on G2.com.

What do you dislike about Wati?

I think the price should be according to respective countries. Review collected by and hosted on G2.com.

Swethamary R.
SR
Swethamary R.
Senior acdeimc counciler
Education Management
Small-Business (50 or fewer emp.)
"User-Friendly Chatting Made Easy with Wati"
5/5
What do you like best about Wati?

I find Wati to be user-friendly, and the chatting process is good. Overall, Wati is good with good features, and the initial setup is easy. Review collected by and hosted on G2.com.

What do you dislike about Wati?

nothing Review collected by and hosted on G2.com.

Jasvinder S.
JS
Jasvinder S.
Customer Support Executive
Small-Business (50 or fewer emp.)
"Efficient and Easy WhatsApp Automation"
3.5/5
What do you like best about Wati?

User-friendly, reliable, and great for WhatsApp automation. Review collected by and hosted on G2.com.

What do you dislike about Wati?

Limited customization and occasional delays in notifications. Review collected by and hosted on G2.com.

Response from Cheuk Kwan (Poko) Lam of Wati
Edit edit

We're glad to be a reliable automation tool that helps streamline your day-to-day communication.

However, notification lag completely defeats the purpose of a fast support desk. We hear you on how frustrating those bottlenecks can be, and we are sharing your notes about speed and customization limits straight with our product team to ensure we are prioritizing core platform stability.

Appreciate you calling this out!

Best regards,

Team Wati

Marko C.
MC
Marko C.
Manager
Small-Business (50 or fewer emp.)
"Amazing Chat and Calling Experience"
5/5
What do you like best about Wati?

The chats are amazing, especially the calling feature Review collected by and hosted on G2.com.

What do you dislike about Wati?

I would say that they will need some improvements on the integrations with hubspoot Review collected by and hosted on G2.com.

Response from Cheuk Kwan (Poko) Lam of Wati
Edit edit

Thank you, Marko! It's incredibly rewarding to hear that Wati has made a tangible difference — helping you reach a large audience reliably while maintaining a high-quality chat and calling experience. That kind of real-world result is exactly why we do what we do.

We also hear your feedback regarding the HubSpot integration. We are always working to improve our connectivity with other platforms, and we have shared your comments with our product team to help us prioritize these updates.

We're rooting for your business and excited to keep being part of your growth journey!

Prem C.
PC
Prem C.
"Effortless Customer Retargeting with Wati"
5/5
What do you like best about Wati?

I like Wati because of its easy-to-access dashboard, which makes managing tasks straightforward. It's also convenient how easily I can assign charts to my team whenever there are new updates. The initial setup was very easy, which is a big plus. Review collected by and hosted on G2.com.

What do you dislike about Wati?

Nothing Review collected by and hosted on G2.com.

Response from Cheuk Kwan (Poko) Lam of Wati
Edit edit

Thanks for the shout-out, Prem! It’s great to hear that the dashboard and team assignment features are making your daily workflow more straightforward. We really aimed to make product updates and customer outreach as efficient as possible, so knowing that’s helping you stay connected with your audience is a big win for us.

We’re happy to be a part of your toolkit and look forward to seeing your team's continued success.

Best,

Team Wati

Chirag C.
CC
Chirag C.
"Easy to Use, Cost-Effective Messaging Solution"
5/5
What do you like best about Wati?

I like that Wati is easy to access and very customer-friendly. The UI and UX are designed to be more customer-friendly, making it easy to use. I also appreciate that the initial setup was quite easy because the steps were clearly guided. Review collected by and hosted on G2.com.

What do you dislike about Wati?

I think the customer support could be improved, making it easier to reach out to them for any issues. Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation
UA
Verified User in Airlines/Aviation
Small-Business (50 or fewer emp.)
"Wati is best for whatsapp, they have good support team"
4.5/5
What do you like best about Wati?

Shared team inbox that actually works. Good support team. Easy to use. Timely updates. Review collected by and hosted on G2.com.

What do you dislike about Wati?

The price is a little bit high. No issues till date. Review collected by and hosted on G2.com.