Wati helps us manage WhatsApp conversations with customers in a more organized way compared to using regular WhatsApp. It is useful for handling product inquiries, order updates, and common customer questions from one place. The automation and chatbot flows are helpful for saving time, especially when customers ask repeated questions about pricing, delivery timelines, product details, and order status. Review collected by and hosted on G2.com.

The setup and automation flow creation can feel a little confusing at times, especially when trying to make the customer experience sound natural. Sometimes the bot responses need manual review because they may not fully understand the customer’s intent. It would be better if the flow builder was simpler and more flexible. Review collected by and hosted on G2.com.

I chose WATI as a solution after reviewing a few contendors for the task. We are a small association and we needed an automated Whatsapp Business solution that would suit our price point. WATI managed to meet our requirements and indeed appears to have additional features which we did not have on our specs, but which will certainly enhance our capabilities. Review collected by and hosted on G2.com.

What I did not like was the native WATI AI Agent, but their support staff quickly redirected me to the more advanced Astra agent which is brilliant. However it adds another hundred bucks to your cost. Review collected by and hosted on G2.com.

I primarily use Wati for broadcasting promotional offers to our customers, and it has simplified reaching a large audience quickly via WhatsApp. The Instagram integration features are a big time-saver, significantly improving our team's productivity, reducing response times, and minimizing the risk of missing potential engagement opportunities. I find the platform's ease of use and quick setup very appealing, with an intuitive interface that enables the team to onboard easily without needing extensive training. The initial setup was smooth and straightforward, supported by a well-guided onboarding process that made adaptation easy. I rate Wati a solid 9 out of 10 for its reliability in WhatsApp broadcasting and its considerable help in improving communication efficiency and internal collaboration within our team. Review collected by and hosted on G2.com.

While Wati works well for broadcasting and basic automation, it can feel slightly limited when it comes to advanced CRM functionalities. It's not as strong in deeper lead tracking and pipeline management, and its analytics could be better. Review collected by and hosted on G2.com.

I use Wati for WhatsApp messaging and social media connections like Instagram, facebook, and I love how it easily allows me to send WhatsApp messages in audio, video, and doc format. The Google Sheet integration really eases the work for me. The ease of the app, coupled with a good user interface, makes it easy to use and manage. I'm very impressed with the Google Sheet automation, integrations like Zapier, and variables; they are amazing. I've never faced any issues with Wati. Also, it saves time as I can send messages in bulk directly from the sheet without having to upload a CSV or anything, which makes things better. The initial setup was the easiest, and it only required a little experience with Meta Dashboard, which is common for all platforms. Review collected by and hosted on G2.com.

Pricing can be improved, currently it is costly. Either monthly subscription charge or markup to messages, any one instead of both. Review collected by and hosted on G2.com.

I use Wati for customer support, sales, and automation. The chatbot builder is great, it helps me solve all the problems of my association and is easy and stable. I can perform integrations with other systems and model my customer's journey. I particularly like the chatbot and the Webhooks system. With Webhooks, I can integrate and receive information from my sites and integrate with my CRM. The chatbot has many widgets that allow me to do practically anything in my customer's journey. I integrate donation data during the conversation with our donors, which has improved our fundraising and donor support. Review collected by and hosted on G2.com.

I feel that the customer service AI still needs improvement. It is still very basic and does not handle well with users who do not understand how an AI works. Review collected by and hosted on G2.com.

I like Wati's new functionality of automating Instagram ads, as it lets me set up automations for new comments on my ads, which eases my previously manually done work. I used to manually reply to every comment on my Instagram ads, but now I can build chatbots with Wati for this. I like the fast cycles of new features coming out and the response of the support team. They are up to date with all the new Meta developments, which helps me further automate my system. I appreciate the speed of the support responses because it's truly 24/7, and honestly, getting good human support nowadays is hard. Review collected by and hosted on G2.com.

None so far. Review collected by and hosted on G2.com.

What I value most about WATI is the speed with which I can manage chats and the automation it offers. I also highlight the ease of implementation and, above all, the agility to connect with users, which allows me to respond quickly and find conversations easily. I consider that, given the frequency with which we use the platform, the customer service we receive is adequate and does not neglect the users. Finally, I want to emphasize that the simple integration with our company was a great help since the frequency of use is daily. Review collected by and hosted on G2.com.

What I don't like is that sometimes it can take a while to update the messages. However, I want to think that this is due to the browser or even the device from which the service is accessed. I also don't rule out that the internet connection might influence this behavior. Review collected by and hosted on G2.com.

I have been using Wati for over two years, and it has consistently been our preferred WhatsApp CRM tool for all our needs. The interface is straightforward and user-friendly, which has helped us minimize training time. The automation builder and AI features are intuitive, allowing us to automate our workflows according to our requirements without needing extra assistance. Additionally, the support from the Wati team has always been prompt. Review collected by and hosted on G2.com.

I haven't encountered any significant drawbacks with the platform. If I had to mention something, I would appreciate having more integrations with various CRMs. Review collected by and hosted on G2.com.

Wati offers plenty of automation features and has 0 chatbot limits, unlike other platforms. In my experience, it’s the best out there! The user interface is very clean and quick and the plans are affordable as well. Their support is quick however, I recommend them to have a call or video support as well. Review collected by and hosted on G2.com.

Sometimes it takes too long to load when I sign in, but once you're in it's all good. Review collected by and hosted on G2.com.

What I value most is the native integration it has with Shopify and the ease of creating "Broadcasts" (mass messages). The flow builder is very visual and allows us to automate basic responses without knowing how to program, which saves the team a lot of time. Review collected by and hosted on G2.com.

Sometimes the mobile application is not as fast or complete as the desktop version; it has some limitations if you are out of the office. Also, the template approval process is sometimes confusing, although I understand that this partly depends on Meta and not just on Wati. Review collected by and hosted on G2.com.