--- title: Wati Reviews meta_title: 'Wati Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 500 reviews by the users' company size, role or industry to find out how Wati works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 500 scale: '5' date_modified: '2026-08-05' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Wati Reviews **Vendor:** Wati **Category:** [Conversational Support Software](https://www.g2.com/categories/conversational-support) **Average Rating:** 4.6/5.0 **Total Reviews:** 500 ## About Wati Wati is an agentic customer engagement platform that transforms conversations into revenue across marketing, sales, and support. By uniting AI agents and human teams across WhatsApp, Instagram, RCS, voice, and web chat, Wati unlocks growth via meaningful interactions while the Wati AI Copilot supercharges your team's productivity. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra. Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google. Wati, the Agentic Customer Engagement Platform for Revenue Growth. © Wati 2026. Clare.ai Limited. GDPR Compliant. ISO/IEC 27001 Certified. ## Wati Pros & Cons **What users like:** - Users praise WATI for its **ease of use** , finding it intuitive and efficient for various automation needs. (178 reviews) - Users value the **effortless automation** of WATI, enhancing communication and efficiency for businesses and startups alike. (117 reviews) - Users praise Wati's **excellent customer support** , highlighting responsive, patient assistance that enhances their experience. (89 reviews) - Users appreciate Wati's **ease of use and flexibility** , making it ideal for startups and efficient communication. (88 reviews) - Users find the **easy setup** of WATI with WhatsApp beneficial for quick integration and team efficiency. (86 reviews) - Users value the **seamless integrations** of Wati, enhancing their WhatsApp communication and streamlining business processes. (77 reviews) - Easy Integrations (71 reviews) - Simple (70 reviews) - Time-saving (60 reviews) - User Interface (59 reviews) **What users dislike:** - Users find Wati's pricing to be **expensive** , especially with additional fees for messages and broadcasts. (61 reviews) - Users find the **cost and pricing model** of Wati challenging, particularly for smaller and non-profit organizations. (49 reviews) - Users express a need for **missing features** like dark mode, internal notes, and better customer service options. (37 reviews) - Users express concerns over **pricing issues** , finding it challenging for smaller businesses and non-profit organizations. (36 reviews) - Users experience **messaging issues** with Wati, including delays, message delivery problems, and API restrictions from WhatsApp. (31 reviews) - Users express frustration over the **poor customer support** of Wati, highlighting difficulties in reaching assistance and slow response times. (30 reviews) - Limited Features (27 reviews) - Chat Functionality (24 reviews) - Chat Functionality Issues (18 reviews) - Integration Issues (18 reviews) ## Wati Reviews ### 1. Dynamic and usefull **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2021 **What do you like best about Wati?** Api interface available that allows easy integrtion and ability to create a flow **What do you dislike about Wati?** no integration for prestashop ecommerce platform **What problems is Wati solving and how is that benefiting you?** customer contact , comunicating status of orders with custoemr ### 2. Feedback of WATI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2021 **What do you like best about Wati?** Customer support option is the best option **What do you dislike about Wati?** Broadcasting is expensive. We tried that but very expensive. **Recommendations to others considering Wati:** Go for it **What problems is Wati solving and how is that benefiting you?** New and Returning customer queries ### 3. Nice CP and good customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2022 **What do you like best about Wati?** 1. WATI provides Chinese and Chinese customer support; 2. reasonable price-performance; 3. very helpful and quick customer support; 4. nice UI. **What do you dislike about Wati?** seems cannot create group chat but I guess other service may have the same problem **What problems is Wati solving and how is that benefiting you?** Connect with hong kong customers and using WATI shows we are a professional company. ### 4. Wonderful support and Assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Rohit K. | Company Head of India Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2021 **What do you like best about Wati?** The service helped us help in our Donation Drive for Covid to help people provide grocery in this time of Covid; Wati Io service is super easy to integrate and worked great for us to send via Api. **What do you dislike about Wati?** Nothing, for now. I am happy with the service. **What problems is Wati solving and how is that benefiting you?** We are working on helping families of Covid Patients to supply food via Covid Donation Portal. People will get Donation receipts via WhatsApp and updates about their Donations to keep the trust in donations. ### 5. Wow Experince **Rating:** 4.0/5.0 stars **Reviewed by:** Arokia n. | Head Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2021 **What do you like best about Wati?** The support from the team is amazing, you get instant replies and all queries clarity instant. **What do you dislike about Wati?** Nothing as of now. Every experience has been amazing and cheerful. **What problems is Wati solving and how is that benefiting you?** We had tried with another vendor, but a waste of time and just beating around the bush ### 6. WATI helped us to reach our customers over WhatsApp, and provide much better support **Rating:** 5.0/5.0 stars **Reviewed by:** Shai A. | CO-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2021 **What do you like best about Wati?** Conversion rate ten times bigger than SMS **What do you dislike about Wati?** Language support for templates in none Latin languages still need some improvement **Recommendations to others considering Wati:** If you still communicate with your customers with text messages, it's time to move to WhatsApp. I think WATI has an excellent solution for that **What problems is Wati solving and how is that benefiting you?** We can communicate with our customers using WhatsApp by sending bulk messages which was not available before ### 7. Your asset to take the control on AI for business **Rating:** 4.5/5.0 stars **Reviewed by:** Mat N. | Co Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Wati?** FLow builder, this feature, allows us to make a bot for customer assistance H24/7. **What do you dislike about Wati?** personally, i don't really know for the moment **Recommendations to others considering Wati:** Use this service man it's really interesting for startup in African **What problems is Wati solving and how is that benefiting you?** With Wati we can respond to more than 150 online customers daily by using bots, it allows us to quickly confirmed order and schedule a delivery it allows our solopreneur customer to schedule a SMS campaign for their business. ### 8. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2021 **What do you like best about Wati?** After trying several platforms, we settled on it. It contains everything we need and the thing we liked the most in the latest update is the addition of buttons and List in Flows **What do you dislike about Wati?** Possibly limited Shopify linking options **What problems is Wati solving and how is that benefiting you?** We haven't had any problems before and this is one of the things we liked the most ### 9. My experience with WATI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2021 **What do you like best about Wati?** Shared inbox, Broadcasting, auto-replies **What do you dislike about Wati?** The inability to accept WhatsApp calls.. **What problems is Wati solving and how is that benefiting you?** Being able to have 1 dedicated channel for all our customers, instead of having multiple contact points The ability to mass upload customers contact numbers and update them regarding their orders Live chat integration with Shopify website allows customers to contact us 24/7 ### 10. Great product for startups **Rating:** 4.5/5.0 stars **Reviewed by:** Gregorio G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2021 **What do you like best about Wati?** It has a friendly interface and it is easy to use. **What do you dislike about Wati?** Some features are not included in the basic plan. **What problems is Wati solving and how is that benefiting you?** We solved the problem of centralizing our main client communication channel (Whatsapp). Also, we integrated some automated messages for clients who buy in our store. ### 11. Wati review - Hydrop **Rating:** 4.0/5.0 stars **Reviewed by:** Harini V. | Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2021 **What do you like best about Wati?** It's a good, user-friendly app. Feels like using WhatsApp **What do you dislike about Wati?** It can be improved in terms of chat accessibility post 24 hours. **Recommendations to others considering Wati:** A simple and easy-to-understand application. **What problems is Wati solving and how is that benefiting you?** easy access to communicate with our customers any time of the day. ### 12. Amazing Application **Rating:** 5.0/5.0 stars **Reviewed by:** Sahil K. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2021 **What do you like best about Wati?** Easy to use, Quick Support and Easy to Integrate **What do you dislike about Wati?** Maybe we can have more automation templates in the future for E-commerce. **Recommendations to others considering Wati:** Great Product and Great Support **What problems is Wati solving and how is that benefiting you?** It is easy to reach out to a lot of customers at once. It has saved a tremendous amount of time for our team and its automation feature is a big help. ### 13. Easy to use product & fantastic service **Rating:** 4.5/5.0 stars **Reviewed by:** Sylvia K. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2021 **What do you like best about Wati?** Video tutorials as well as client service **What do you dislike about Wati?** Really good automation requires PRO subscription which makes it quite expensive / however I did not compare to other prices in market - probably similar. **What problems is Wati solving and how is that benefiting you?** we are solving - 1 business contact number with various agent seats / communication centralised and visible - certain automations in place - accountability of ticketing ### 14. All my customer needs handled at one goal, My business has expanded and customer service efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2021 **What do you like best about Wati?** Fastness in discharging the menu, it makes work easier for our customer service personnel and gives our clients swift responses **What do you dislike about Wati?** Constant pop ups during intense working hours **What problems is Wati solving and how is that benefiting you?** Handling large volumes of requests in very short space of time ### 15. Great Service by Wati. **Rating:** 5.0/5.0 stars **Reviewed by:** Amit J. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2021 **What do you like best about Wati?** Fantastic service at affordable price. 50% of our queries are solved by BOT. Centralized customer care support system can be created. Easy to use **What do you dislike about Wati?** There is nothing which we dislike. We would definitly recommed WATI to all. **What problems is Wati solving and how is that benefiting you?** Centralized customer care support 50% of queries are handled by BOT. ### 16. Supporting Your Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2021 **What do you like best about Wati?** Everything, The bot automation simplifies our requests as well as our queries, filtering our workload evenly and sufficiently **What do you dislike about Wati?** Nothing.i like everything WATI has to offer **Recommendations to others considering Wati:** Simplify your business support by using WATI **What problems is Wati solving and how is that benefiting you?** Directing of support queries as well as account queries ### 17. A good place to start WhatsApp promotion with! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Wati?** Staff support is great and to the point. **What do you dislike about Wati?** Can't preview the draft in the exact way as it would appear over WhatsApp. **What problems is Wati solving and how is that benefiting you?** To soon to comment on that. ### 18. I love WATI chatbot and WATI shop app too **Rating:** 5.0/5.0 stars **Reviewed by:** sangwon p. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2021 **What do you like best about Wati?** WATI chatbot is very useful for my business first and inquiry reply also very fast from WATI team **What do you dislike about Wati?** it is not dislike but I think it will be improved soon. for example, sending pictures not a picture **Recommendations to others considering Wati:** USE this app if you are using whatsapp with customers **What problems is Wati solving and how is that benefiting you?** communicate with customers on whatsapp. this is very strong and useful ### 19. hard to add friend but overall is good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Wati?** it is very convenience while more than 1 teammate to use at the same time. **What do you dislike about Wati?** hard to add friend, we always want to add customers to say something **What problems is Wati solving and how is that benefiting you?** more than 1 teammate to use at the same time. ### 20. Clean UI **Rating:** 5.0/5.0 stars **Reviewed by:** Comet P. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2021 **What do you like best about Wati?** Wati is excellent tools to do broadcasting and it helps us in sending broadcast directly from google sheet. We also get report which help in understanding how many customers we reached. **What do you dislike about Wati?** There should be option for integration with MS EXCEL also. **What problems is Wati solving and how is that benefiting you?** Chat Bot & Broadcasting. ### 21. Great Tool and great API's! **Rating:** 4.5/5.0 stars **Reviewed by:** Miguel G. | Software Engineer **Reviewed Date:** May 31, 2021 **What do you like best about Wati?** WATI is very useful for managing chats with our clients and future clients. It allows us to allocate the workload among our operators efficiently. It allows us to use hooks through its API in the chats, which is very useful for our workflow. It's a great CRM tool! **What do you dislike about Wati?** Maybe the mobile app sometimes takes a little while to load to start writing support to our users. **What problems is Wati solving and how is that benefiting you?** It helps us manage the support load we provide to our customers much better. It allows us to assign support chats efficiently to our operators and measure response times. ### 22. They have provided prompt and very professional service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2021 **What do you like best about Wati?** The promptness, clarity and accuracy. They maintain the timeline. **What do you dislike about Wati?** We don't find any action on their part to complain. **What problems is Wati solving and how is that benefiting you?** Sending Bulk messages to our members who are subscriber of our association. ### 23. Community Manager **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2021 **What do you like best about Wati?** I like broadcast messages most, and the quick reply function **What do you dislike about Wati?** I wouldn't say I like the whatsapp policy for broadcasting. **What problems is Wati solving and how is that benefiting you?** Multi-user login and reply. ### 24. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2021 **What do you like best about Wati?** You can create broadcast messages with ease. The filter helps segregate all categories of the messages. **What do you dislike about Wati?** There are chances of broadcast messages being sent multiple times to the same person which leads to blocking and spamming. **What problems is Wati solving and how is that benefiting you?** Answering queries and contacting clients/customers through WATI has been very easy as it's one platform that everyone can access. ### 25. Almost perfect a few thing to improve **Rating:** 4.5/5.0 stars **Reviewed by:** Serge S. | BUSSINES, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2021 **What do you like best about Wati?** Multiples account agents and bot, A great tool for sell **What do you dislike about Wati?** Allways is getting refresh the web and you loose what are you written **What problems is Wati solving and how is that benefiting you?** several agents answering the whatsapp, a quick response is crucial these days ### 26. Simple and Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Murad M. | Head Of Ecommerce, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2021 **What do you like best about Wati?** Simple and direct to use without contacting Support hassle, Creating Template massages are Directly done through web app and no need to contact any one **What do you dislike about Wati?** SMS service not supported with instant service **Recommendations to others considering Wati:** I recommend Wati to those who need a smooth Tool for All Massaging Purpose for small and midum team, **What problems is Wati solving and how is that benefiting you?** best of using API service and template messages ### 27. Wati îs a best tool to use WhatsApp Business API. **Rating:** 5.0/5.0 stars **Reviewed by:** Vinícius A. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2021 **What do you like best about Wati?** Facility to use the tool. This is a best tool on the market **What do you dislike about Wati?** Nothing. Wati is a complete tool for my business **What problems is Wati solving and how is that benefiting you?** Comunications with new costumers ### 28. Best Whatsapp Bot tool **Rating:** 5.0/5.0 stars **Reviewed by:** Keke L. | Group Digital Marketing Director - Africa, Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2021 **What do you like best about Wati?** Great speedy service and Grear dashboard interface **What do you dislike about Wati?** Would love telegram support the same as Whatsapp **What problems is Wati solving and how is that benefiting you?** Automation for staff communications and Customer Service. ### 29. Great product at reasonable pricing **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin S. | Digital Marketing Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2021 **What do you like best about Wati?** The Whatsapp integration and flow creation tool are the best **What do you dislike about Wati?** nothing very important but UI can improve **Recommendations to others considering Wati:** Use pro plan for maximum usage. **What problems is Wati solving and how is that benefiting you?** It solves my CRM requirement and whatsapp bot automation both very easily and seamlessly ### 30. Super easy to use and integrate with existing flows **Rating:** 5.0/5.0 stars **Reviewed by:** Tanul from PixelMath T. | Head of Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2021 **What do you like best about Wati?** Ease of use and various integrations with existing systems. **What do you dislike about Wati?** Native integrations with more CRMs will be helpful. **What problems is Wati solving and how is that benefiting you?** Automating notifications to customers. With these automation we don't have to manually send notifications to the users. ### 31. Simple and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Wati?** The team inbox is user-friendly, and it’s easy for me to know which agent responds to the customer. **What do you dislike about Wati?** The way of adding an additional agent is not very friendly. **What problems is Wati solving and how is that benefiting you?** Remove less frequently used managers. ### 32. Very good but not really great **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2021 **What do you like best about Wati?** Easy to use and implementation was very easy. Robust app to reply to customers. **What do you dislike about Wati?** When replying to messages, you cannot quote messages from clients. Not friendly the way to send pictures to clients. **Recommendations to others considering Wati:** Great app for customer service. It lacks some features such as quoting messages from clients. **What problems is Wati solving and how is that benefiting you?** Several operators are working at the same time with the same WhatsApp number is excellent. The supervisor can check and control conversations. ### 33. Very good interms of customer success **Rating:** 4.5/5.0 stars **Reviewed by:** Thandiwe N. | Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Wati?** Most helpful about WATI is the Broadcast messages option **What do you dislike about Wati?** The least helpful about WATI is messages expiring after 24 hours without a reply **Recommendations to others considering Wati:** Perfect for sales, marketing, and customer success. **What problems is Wati solving and how is that benefiting you?** Customer retention rate has improved ### 34. Best value for the money **Rating:** 5.0/5.0 stars **Reviewed by:** iFast E. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2021 **What do you like best about Wati?** low monthly fees with great product in return fast service and support occasional updates and upgrades **What do you dislike about Wati?** nothing I dislike about, I checked all other companies and found this is the best **What problems is Wati solving and how is that benefiting you?** Great and simple CRM solution that covers all we need ### 35. Easy to use with a great variety of functions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2021 **What do you like best about Wati?** Flow Builder. Really nice design and easy to use. **What do you dislike about Wati?** Actually, everything is great and it would be greater if there is more discount for bulk purchase **What problems is Wati solving and how is that benefiting you?** I started to use WATI because I have to create a chatbot for users to browse and apply jobs in a more convenient way ### 36. To use WATI, it means you are accomplishing your work easily and simply. **Rating:** 4.0/5.0 stars **Reviewed by:** Ahmad k. | Head of the marketing and customer service team, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2021 **What do you like best about Wati?** The simplicity of the platform is amazing **What do you dislike about Wati?** The automatic closure of conversations.. **Recommendations to others considering Wati:** Try to familiarize yourself with everything in the platform and stay in the loop of updates **What problems is Wati solving and how is that benefiting you?** Serving clients and marketing for my business ### 37. Synchronized view of a potential customer inquiry **Rating:** 4.5/5.0 stars **Reviewed by:** Kenneth C. | Founder & Chairman, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2021 **What do you like best about Wati?** all users of WATI have synchronized view of an inquiry, that we can backup each other; support each other as & when required. **What do you dislike about Wati?** Only WhatsApp business API; do not support other IM that is often equally important **What problems is Wati solving and how is that benefiting you?** Customer inquiries, sales, services & support; incl follow-up; ability to send all multi-media messages as WhatsApp helps great deal, for example in any medical conditions customers can send voice clip, photos or even video to us ### 38. Highly Effective tool **Rating:** 5.0/5.0 stars **Reviewed by:** Michael L. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2021 **What do you like best about Wati?** I love the Template messages & Automation tools **What do you dislike about Wati?** I wish the webhooks posted the messages sent by my team members in addition to the messages received. **What problems is Wati solving and how is that benefiting you?** Customer satisfaction is higher because communications are now scalable. ### 39. Wati has helped our business but it wud be great If we have a more accessible customer support **Rating:** 3.5/5.0 stars **Reviewed by:** Lakshmi krishna N. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2021 **What do you like best about Wati?** The wati has a very good concept and interface **What do you dislike about Wati?** No whatsapp shop integration that automatically lists the orders No instant accessibility to customer support No proper orientation or training **What problems is Wati solving and how is that benefiting you?** Creating a single point contact for customers and act as crm ### 40. Good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2021 **What do you like best about Wati?** It's cheap and flexible will be the biggest advantages to us. **What do you dislike about Wati?** Nothing dislike for now................. **What problems is Wati solving and how is that benefiting you?** Not much.. it establish and extra channel for us and our end user but we spend too much time on updating the backend work... ### 41. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2021 **What do you like best about Wati?** Easy setting up of automated instructions. Layout makes things much easier to find **What do you dislike about Wati?** Does not mention the reason why your account has been flagged **What problems is Wati solving and how is that benefiting you?** Much higher response rate compared to Email and SMS ### 42. A great whatsapp CRM Tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2021 **What do you like best about Wati?** It is fast and easy to set up with great features! **What do you dislike about Wati?** Just that it is a little bit slow at times while refreshing on both desktop and mobile app. Also, there is no way to do internal messaging to team members and ping them. **What problems is Wati solving and how is that benefiting you?** WATI is excellent for managing WhatsApp inquiries with multiple team members, and now whole team are on the same page! ### 43. Easy to use, continuous system upgrades **Rating:** 5.0/5.0 stars **Reviewed by:** Oliver L. | Senior Sales Officer **Reviewed Date:** June 17, 2021 **What do you like best about Wati?** Easy to use and the system is constantly improving **What do you dislike about Wati?** occasional system bugs, affecting productivity **What problems is Wati solving and how is that benefiting you?** Limited customer service / relationship agents cannot handle too many inquiries with a traditional phone hotline. Omni-channels, specifically WhatsApp helps to simplify the process and saves time ### 44. Great service and quick response time. **Rating:** 5.0/5.0 stars **Reviewed by:** Bess L. | Content and Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2021 **What do you like best about Wati?** Great service and quick response time. I will recommend it to other businesses. **What do you dislike about Wati?** It's not about Wati, its about Whastsapp takes some time to approve our business name. **What problems is Wati solving and how is that benefiting you?** Green tick, whatsapp takes some time to approve ### 45. WATI is the most advanced, yet user friendly whatsapp business CRM solution out there! **Rating:** 5.0/5.0 stars **Reviewed by:** Maciej G. | Co-founder & Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2021 **What do you like best about Wati?** Broadcasting and flow builder, mobile app **What do you dislike about Wati?** I really like it all, wati has a huge value for money **What problems is Wati solving and how is that benefiting you?** I can assign multiple agents to manage whatsapp conversations ### 46. The experience is wonderful so far **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2021 **What do you like best about Wati?** The BOT response and auto-closing of chat **What do you dislike about Wati?** The platform responds very slow when you want to assign or close the chat **Recommendations to others considering Wati:** yes, I will recommend WATI **What problems is Wati solving and how is that benefiting you?** Am solving customer complaint and I have been able to solve some frequent problem with auto flow ### 47. Needed for any modern business in a market that uses WhatsApp **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2021 **What do you like best about Wati?** I love that they have web and mobile interfaces. **What do you dislike about Wati?** They are working on better 24/7 support. I think it has improved. **Recommendations to others considering Wati:** Use it. You won't regret it! **What problems is Wati solving and how is that benefiting you?** I'm able to communicate with my customers in real-time on an app they already have. ### 48. GREAT PLATFORM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2021 **What do you like best about Wati?** Multi agent, flow builder, chatbot, the best support **What do you dislike about Wati?** Extra agent price, message limits, no 24/7 support **Recommendations to others considering Wati:** The support is great **What problems is Wati solving and how is that benefiting you?** Best support for my customers ### 49. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2021 **What do you like best about Wati?** Helpful team and product. Always go out of their way to answer queries **What do you dislike about Wati?** Nothing to be honest, my experience has been pleasant so far **Recommendations to others considering Wati:** Go for it **What problems is Wati solving and how is that benefiting you?** Connecting with clients on WA ### 50. Very simple to.use and efficient services. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2021 **What do you like best about Wati?** Team inbox and flows chatbot. I'll the way multiple agents can interact with each other. **What do you dislike about Wati?** API document must include the method of using dynamic media's. **Recommendations to others considering Wati:** Very easy onboarding **What problems is Wati solving and how is that benefiting you?** Enhancing our Courier services using inbox dashboard. ## Wati Discussions - [How to include pictures as a button option?](https://www.g2.com/discussions/how-to-include-pictures-as-a-button-option) - 1 comment, 2 upvotes - [Can i send custom pdf by template by providing custom link tomy customer?](https://www.g2.com/discussions/can-i-send-custom-pdf-by-template-by-providing-custom-link-tomy-customer) - 2 comments, 2 upvotes - [What is the best way to generate leads with WATI, Can you please provide various case study?](https://www.g2.com/discussions/what-is-the-best-way-to-generate-leads-with-wati-can-you-please-provide-various-case-study) - 1 comment, 1 upvote - [Automation problem](https://www.g2.com/discussions/automation-problem) - 1 comment, 1 upvote - [Can we know from which website we recieved the chat on whatsapp](https://www.g2.com/discussions/can-we-know-from-which-website-we-recieved-the-chat-on-whatsapp) - 1 comment, 1 upvote - [View Wati pricing details and edition comparison](https://www.g2.com/products/wati/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+05%3A16%3A29+-0500&secure%5Bsession_id%5D=273276df-7968-48a2-b234-bd0923ad1e58&secure%5Btoken%5D=5bb02321055bc7e9946e8fc23d643eb63403b44d2a9c02da51d40ddba0ba97e7&format=llm_user) ## Wati Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [AiTrillion](https://www.g2.com/products/aitrillion-com-aitrillion/reviews) - [Astra by Wati](https://www.g2.com/products/wati-astra-by-wati/reviews) - [Bitrix24](https://www.g2.com/products/bitrix24/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [eduplus](https://www.g2.com/products/eduplus/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Kylas Sales CRM](https://www.g2.com/products/kylas-sales-crm/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Meritto](https://www.g2.com/products/meritto/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Meta AI App](https://www.g2.com/products/meta-ai-app/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Pabbly](https://www.g2.com/products/pabbly/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [School ERP Software](https://www.g2.com/products/edupluscampus-school-erp-software/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Swipe](https://www.g2.com/products/swipe-swipe/reviews) - [telecrm](https://www.g2.com/products/telecrm/reviews) - [Tiktok](https://www.g2.com/products/tiktok/reviews) - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [viaSocket](https://www.g2.com/products/viasocket/reviews) - [Visitor](https://www.g2.com/products/visitor-visitor/reviews) - [Visitor Management System](https://www.g2.com/products/visitor-management-system/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Flow](https://www.g2.com/products/zoho-flow/reviews) ## Wati Features **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Voice Messaging - Two way messaging **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Process** - Mentions - Tickets - Macros **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Support** - Documentation - Community Support - Professional Support **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Channels** - Social - Live Chat - Phone - Text **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation - AI Text Summarization **Insight** - Surveys ## Top Wati Alternatives - [Gallabox](https://www.g2.com/products/gallabox/reviews) - 4.6/5.0 (164 reviews) - [respond.io](https://www.g2.com/products/respond-io/reviews) - 4.8/5.0 (506 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (459 reviews)