Walla is a very streamlined software. Using it effectively and effeciently comes very naturally. The website is mobile optimized so I can manage my business from my phone. Their sales and marketing tools have not only helped grow our business, but they have done so in a way that has been quite easy for us. Review collected by and hosted on G2.com.

Like any software, there are some features that are not available. With that said, their team is extremely nimble, responds to support requests quickly, and also are open to and regularly take user feedback about what changes users would like to see implemented. Review collected by and hosted on G2.com.

Walla is just so easy to use. The interface is intuitive, and just when I think I have to find a workaround, I find that they have already thought of it and made it EASY. Review collected by and hosted on G2.com.

I wish we could charge fees - for training, one-offs, etc. Review collected by and hosted on G2.com.

The ease of use is huge for me. I am a former MindBody client and I found their software to be clunky and chaotic, with too many logins. I love that I have a single sign on for bookings, marketing suite, mobile app, transaction processing, and that the business app is mobile friendly. The Marketing automations and Audience functions are very powerful. We also really like the credit pricing functionality since we have 2 different service categories (at different price points) and are thinking of moving to an all-credit based pricing system soon. The people behind the Walla software understand the boutique fitness studio business model and their product reflects that. Review collected by and hosted on G2.com.

I think overall Walla needs better customer service. I miss the phone-based model that MBO uses. I plan to start to use Loom more to submit my questions, because many issues are too complex to explain over chat or email. While I find everyone to be helpful, responsive, and competent, sometimes I feel like my question is not understood (probably due to the chat-based communication model) or I'm told there is no solution and then after the fact I'll figure out a solution on my own. I could be wrong, but sometimes I get a little bit of a sense that closing out tickets is the goal versus really digging deep/going that extra step. It could be a volume thing. There are other features/functionality I don't love, but no software is pefect. One thing I'm not a huge fan of is that Drop in purchases related to unfulfilled waitlisted reservations get refunded to the card on file (rather than account credit). This adds up to hundreds of dollars of sales each month + unnecessary credit card fees. Also, credit card fees are extremely high. We should be able to sell multiple Plans in one transaction so that we can avoid paying the $0.30 per transaction fee. There are a few other "flaws", but overall I am very happy with Walla and have recommended to other studio owners who have also joined Walla. Review collected by and hosted on G2.com.

Easy to use for both staff and clients, great customer service and support when needed Review collected by and hosted on G2.com.

The cost, and that it won't recognize anything outside the US (mailing address etc) Review collected by and hosted on G2.com.

quick turnaround on questions and suggestions Review collected by and hosted on G2.com.

minor issues but nothing major that stands out as a breakpoint Review collected by and hosted on G2.com.

Walla is an intuitive and user-friendly system designed for yoga teachers and students. Even our older clientele navigate the platform with ease. I love the free webinars and the introduction to new tools that help us grow. I appreciate how much the founder, Laura, cares about helping small business owners succeed! Review collected by and hosted on G2.com.

Laura continues to work out the bugs of all the new features. Review collected by and hosted on G2.com.