--- title: WalkMe Reviews meta\_title: 'WalkMe Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 574 reviews by the users' company size, role or industry to find out how WalkMe works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 574 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # WalkMe Reviews & Product Details Visit Website WalkMe, an SAP company, is the critical layer that makes enterprise AI work. Copilots and AI agents are powerful, but incomplete. They can't see what's on an employee's screen, move across applications, or act where work actually happens. WalkMe can. Built on over a decade of experience in enterprise deployments, WalkMe gives AI the real-time context, cross-application reach, and workflow execution it needs to deliver results. WalkMe helps organizations adapt faster, make better decisions, and build a workforce that learns continuously. Trusted by global leaders including IBM, Nestlé, ThermoFisher Scientific, and the U.S. federal government, WalkMe turns AI investments into business outcomes. Visit www.walkme.com. * * * Product Website WalkMe Seller [SAP](https://www.g2.com/sellers/sap) Discussions [WalkMe Community](https://www.g2.com/products/walkme/discuss) Solution Type All-in-One Overview by Lacey Butler Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/walkme/pricing) ## WalkMe Integrations (14) What do users say about integrations? Verified by WalkMe [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Axis ](https://www.g2.com/products/axis/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") LeaseAccelerator ](https://www.g2.com/products/lease-accelerator/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce B2C Commerce ](https://www.g2.com/products/salesforce-b2c-commerce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Ariba ](https://www.g2.com/products/sap-ariba/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Cloud ERP (SAP S/4HANA Cloud) ](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP SuccessFactors HCM ](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Sustainability Control Tower ](https://www.g2.com/products/sap-sustainability-control-tower/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow IT Service Management ](https://www.g2.com/products/servicenow-it-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Snowflake ](https://www.g2.com/products/snowflake/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Tableau ](https://www.g2.com/products/tableau/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Workday HCM ](https://www.g2.com/products/workday-hcm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More SV Sheila Ruth V. Enterprise Solutions Manager Enterprise (\> 1000 emp.) 7/15/2024 "Bridging the Gap Between Technology and User Adoption" 5/5 What do you like best about WalkMe? What I like best about WalkMe is that it improves the user experience while driving productivity. By providing in-app guidance, onboarding support, and process automation, it helps employees complete tasks faster, reduces support needs, and increases adoption of digital tools. Additionally, the training provided by WalkMe is outstanding. Their bootcamps, conferences, webinars, and learning opportunities help administrators and builders continuously develop their skills, stay current with new features, share best practices with peers, and maximize the value of the platform. Combined with the strong support provided by the WalkMe team, these resources make WalkMe not only a powerful digital adoption platform but also a valuable partner in driving successful digital transformation. Review collected by and hosted on G2.com. What do you dislike about WalkMe? While WalkMe provides excellent in-app guidance, I’d like to see a simpler administration experience and reduced maintenance effort, especially when the underlying applications are updated frequently. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? WalkMe is solving the gap between technology and user adoption. It helps ensure that new tools, processes, and enhancements are used effectively by providing just-in-time guidance, automation, and feedback mechanisms. This benefits me by improving adoption, reducing user friction, and increasing the overall value delivered by our digital solutions. Additionally, the support provided by the WalkMe team is a great asset to our company, helping ensure a smooth experience for both users and administrators. Review collected by and hosted on G2.com. Show More 8/4/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Stephen L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephen L.") SL Stephen L. Product Manager Enterprise (\> 1000 emp.) 6/23/2026 "WalkMe Makes Tasks Easier with Helpful Guided Solutions and Available Info On-The-Go" 5/5 What do you like best about WalkMe? It makes process / doing tasks much easier to follow with WalkMe solution built on top of a platform. It can be guidance for onboarding or a simple smart tip that provides helpful information on the go. Review collected by and hosted on G2.com. What do you dislike about WalkMe? Although not really what you'll consider as a dislike per se, but since WM is a layer-based solution, meaning it heavily depends on page load and some other factors, sometimes it can be a miss or hit kind of thing. But I think this is where WM shines as you can adjust the solution as you see fit to avoid this kind of challenges from happening. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? It can solve a lot of challenges depending on the requirement, be it minimizing ticket filing, making sure users are able to follow a training guide or simply providing on the go information via smart tips, the value outweighs some of its limitations by minimizing cost, preventing user errors and so on. Review collected by and hosted on G2.com. Show More Response from Matthew Miller of WalkMe [Editedit](https://www.g2.com/survey_responses/walkme-review-12997160/official_response/edit) We're glad to hear that WalkMe has made tasks easier for you with its guided solutions and on-the-go information. Thank you for sharing your positive experience! Thanks! Matthew, Peer Review Manager @ WalkMe Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AR Alexander R. Senior Product Specialist Enterprise (\> 1000 emp.) 8/6/2023 "Three years into our DAP Journey" 5/5 What do you like best about WalkMe? The UI is incredibly easy to use and to build content with. It’s simple, yet precisely designed so you have everything you need just a click or a menu away. The new rule engine is especially logical, and it’s structured in a way that mirrors a creator’s thought process. On top of that, the level of support when I run into the rare issue is unparalleled. It’s almost a joy reaching out to support—have you ever felt like that before?! Review collected by and hosted on G2.com. What do you dislike about WalkMe? I feel there are too many different tiers for what’s available, what counts as an add-on, and which new features aren’t automatically included for me as a WalkMe customer. It would be really beneficial to have a clearer, easier path to access these additional features, or at least the ability to trial them. For example, with the recent AI products, having a straightforward way to test them in our systems before committing would help a lot. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? In our business, we have an incredibly powerful application that supports our users in managing their workloads. Before WalkMe, the main issue we ran into was that many functions were being depreciated, and we also saw service desk tickets submitted because users couldn’t quickly find relevant training material to understand a process or confirm that it was working by design. WalkMe removes that obstacle by providing digital training content that’s consistently updated. It’s not only hands-on; it’s also readily available for users to access whenever they need it, including when someone starts to stray off course within a process. Review collected by and hosted on G2.com. Show More Response from Paul Senatori of WalkMe [Editedit](https://www.g2.com/survey_responses/walkme-review-8411410/official_response/edit) Hi Alexander, First off, thank you immensely for taking the time to share your detailed experience with WalkMe. It brings us joy to hear that you find the UI super easy to use and that the new rule engine aligns well with the creator's thought process. The high praise for our support team is the cherry on top – we strive to make every interaction a joyous one! I took note of your feedback regarding the occasional disruption between the browser and the editor. It is crucial for us to address even the small hiccups to ensure a seamless user experience. I want to assure you that we take this feedback seriously and I will be routing it to our product management team for review, while also sharing it with our CSM organization head to consider in our ongoing enhancements. It’s heartening to learn how WalkMe has been instrumental in enhancing your business application, not just by facilitating easy access to updated training materials but also guiding users when they stray off course. Your insights into how WalkMe has positively impacted service desk ticket volumes and encouraged optimal use of your application's features validate our mission. Thank you once more for your constructive feedback. Feel free to reach out to me directly at paul.senatori@walkme.com for any further comments or suggestions. Best regards, Paul Senatori, WalkMe Marketing 5/27/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") AF Verified User in Food & Beverages Enterprise (\> 1000 emp.) 7/12/2024 "Efficient for building projects" 5/5 What do you like best about WalkMe? It’s been really easy and fast to build with, and the interface stays clean and organized, which helps keep development moving smoothly even as the project becomes more complex. What stands out most is how quickly an idea can turn into a working prototype. The tools and features are clearly designed to accelerate the workflow while still leaving room for flexibility and control, so you still feel in charge as you iterate. With the integration with servicenow, user management is easy, and it aligns with our controls policies. Review collected by and hosted on G2.com. What do you dislike about WalkMe? Right now, we’re not able to move forward with the permissions and roles for Learning Arc. We’ve already submitted an idea outlining what we want to achieve with this. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? Overall, it’s a strong platform. It's reliable, fast, and well suited for creators who want to work quickly without unnecessary complexity. Review collected by and hosted on G2.com. Show More 8/3/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller RN Rohith N. Customer Success Engineer (Tier 2) Information Technology and Services Enterprise (\> 1000 emp.) 4/17/2026 "WalkMe’s Flexible, Enterprise-Ready Digital Adoption with Powerful Analytics" 5/5 What do you like best about WalkMe? WalkMe stands out for its robust digital adoption capabilities and overall flexibility. Being able to build highly customizable in-app guidance, paired with strong analytics and segmentation, helps us proactively support users and tackle adoption challenges at scale. It also integrates smoothly into complex enterprise environments, making it easier to standardize processes and reduce user errors. Review collected by and hosted on G2.com. What do you dislike about WalkMe? While WalkMe is a powerful platform, the initial setup and configuration can be complex and come with a learning curve, especially for more advanced use cases. Creating, updating, and maintaining content also takes time and requires careful testing to keep everything accurate as the underlying applications change. In addition, some features are advanced enough that they may require dedicated administrative effort to manage effectively. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? WalkMe helps us address challenges like low user adoption, complex workflows, and an overreliance on training and support. With real-time, in-app guidance, it reduces confusion and mistakes while helping ensure processes are followed consistently. For our organization, this has translated into higher user productivity, faster onboarding, and fewer support tickets, which in turn lets teams spend more time on higher-value work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Betsy S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Betsy S.") BS Betsy S. Project Manager Enterprise (\> 1000 emp.) 3/23/2023 "Should be used as a standard in Excellent Onboarding and change management Practices!" 5/5 What do you like best about WalkMe? WalkMe has completely changed how we support both new hires and our existing teams. Rather than sending people long training videos or job aids that they may never watch or read, we can guide them directly inside the tool while they’re doing the work. In Security Sales, our teams rely on a huge number of systems every day, and WalkMe helps simplify that experience, reduce confusion, and get people productive much faster. I also really appreciate the WalkMe community, and once you understand the basics, the platform is straightforward to build in and maintain over time. Review collected by and hosted on G2.com. What do you dislike about WalkMe? One challenge I’ve heard from our IT team is that WalkMe can sometimes affect system speed, particularly in SFDC, where we already have a lot of tools and integrations running. I’d also like more flexibility in reporting, along with easier ways to spot and manage duplicate content across tracked events, engaged elements, and other assets. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? WalkMe helps us tackle onboarding, training, communication, and change management challenges in one place. We use it to support new hires, introduce new tools and features, guide users through more complicated processes, and cut down on the number of support questions that come to our team. Overall, it has saved us a huge amount of time, helped us deliver a more consistent experience for sellers, and made it easier to drive adoption of important tools across the business. Review collected by and hosted on G2.com. Show More Response from Brittany Rolfe Hillard of WalkMe [Editedit](https://www.g2.com/survey_responses/walkme-review-7863130/official_response/edit) Thank you for sharing your review and your positive feedback about our Community and product experience! We take comments very seriously and use them to help improve in the future. Performance is one of our top priorities. We have dedicated teams to monitor it, as well as in-product tools that provide customers with visibility and actionable steps when we detect issues. We would love the opportunity to review your account’s performance and resolve any performance-related issues. We will be in touch with you via your account team for next steps! Thank you, Brittany Hillard, VP CX, WalkMe 4/17/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![James M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James M.") JM James M. Member Enterprise (\> 1000 emp.) 4/15/2026 "WalkMe Makes Complex Apps Easy to Master" 5/5 What do you like best about WalkMe? The primary value of WalkMe is its ability to bridge the gap between a complex software interface and what end users are actually trying to accomplish. It acts like an invisible “expert layer,” guiding people through advanced features without forcing them to leave the application. In practice, WalkMe can shift an application from being a “tool the user has to learn” into a “solution that teaches the user.” That change supports higher retention, faster incident response for the client, and measurable growth for the business. Review collected by and hosted on G2.com. What do you dislike about WalkMe? WalkMe does a great job of making the creation of content easy. The maintenance, even with Deep UI and Ai capabilities, remains difficult. This can vary depending on the application it is applied to. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? As a SaaS company, we've got various programs that lean on WalkMe to include, product updates, NPS survey, onboarding for low/no touch clients, webinar announcements, and upsell campaigns. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![L'Tanya D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "L'Tanya D.") LD L'Tanya D. Digital Adoption/Senior Instructional Designer Enterprise (\> 1000 emp.) 5/8/2025 "WalkMe delivers results where it matters most." 5/5 What do you like best about WalkMe? WalkMe has been a game-changer for our digital adoption strategy. Its intuitive, in-app guidance has significantly reduced training time and increased user confidence across platforms. Since implementation, we’ve seen a measurable drop in support tickets and a faster onboarding experience for both employees and customers. The platform is flexible, data-driven, and easy to maintain, making it a strong asset in our digital transformation efforts. Highly recommend it for any organization looking to boost productivity and create a more self-sufficient user experience. Review collected by and hosted on G2.com. What do you dislike about WalkMe? The WalkMe team is working on helping us to better be able to tell our WalkMe value story, which I appreciate greatly! Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? WalkMe helps solve key business challenges by improving software adoption, reducing support tickets, and accelerating onboarding. It guides users in real time, boosts productivity, and eases change management — all while lowering training costs. Review collected by and hosted on G2.com. Show More 4/28/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") CC Verified User in Consulting Mid-Market (51-1000 emp.) 6/4/2026 "The adoption layer every enterprise rollout actually needs" 5/5 What do you like best about WalkMe? Coming from an implementation partner background having built and deployed WalkMe across both SAP and non-SAP ecosystems the thing that stands out most is how genuinely platform-agnostic the Builder is. Whether you're working on SAP SuccessFactors, S/4HANA Fiori apps, Salesforce, or a custom-built web application, the core building experience stays consistent. That matters a lot when you're context-switching between client projects regularly. The Rules Engine is where WalkMe really earns its keep. Being able to conditionally trigger Walk-Thrus, Smart Tips, or ShoutOuts based on URL patterns, element visibility, user attributes, or data from the host application gives you an almost surgical level of control. On SAP Fiori deployments especially, where the DOM can be notoriously dynamic and components render asynchronously, the ability to fine-tune selectors and add fallback conditions has saved more than a few go-lives. Segmentation is something every implementation partner should be leaning on heavily. Across multi-role SAP deployments say, a SuccessFactors HCM rollout where you have HR admins, managers, and employees all hitting the same platform being able to serve entirely different content experiences without maintaining separate deployments is a significant efficiency gain. Clients appreciate not having to manage role-based content manually post-handoff. The WalkMe Analytics (Insights) has genuinely changed how I present ROI to clients. Being able to show them a funnel of where users are dropping off mid-walkthrough, which steps are being replayed, and which onboarding flows have the highest completion rates that's a conversation starter. It moves the discussion from "did users watch the training?" to "here's exactly where adoption is breaking down." One thing I didn't fully appreciate until a few projects in the Editor's CSS customization and balloon theming capabilities are far more flexible than they first appear. For clients with strict brand guidelines, being able to match WalkMe UI components closely to the host application's design system makes the guidance feel native rather than bolted on. That's made a real difference in end-user acceptance. Review collected by and hosted on G2.com. What do you dislike about WalkMe? The most consistent frustration across projects has been content fragility after platform updates. SAP releases quarterly updates, Salesforce has its seasonal releases, and almost every major update has the potential to break selectors, shift element IDs, or re-render components in a way that quietly kills a Walk-Thru. As an implementation partner, this creates an unplanned maintenance cycle that clients don't always budget for. WalkMe has improved its selector resilience over time, but it's still an area that needs attention especially on SAP Fiori, where dynamic rendering makes stable element targeting genuinely difficult. The Builder's learning curve is steeper than it looks during the sales demo. For straightforward Walk-Thrus it's approachable, but once you get into the Rules Engine, multi-condition segmentation, URL regex patterns, and JavaScript-based customizations, the complexity adds up fast. Handing over a well-built WalkMe environment to a client's internal team post-implementation is always a challenge the gap between "someone who can maintain basic content" and "someone who can actually build confidently" is wider than it should be. Better structured in-app guidance within the Builder itself would help significantly. The Insights analytics, while useful, hits a ceiling fairly quickly for clients who want meaningful custom reporting. Out of the box you get completion rates and step-level drop-offs, but building anything beyond that requires either exporting data or additional investment. For clients who are already paying a significant licensing fee, the expectation is that deeper analytics should be more accessible natively. Finally and this is more of a structural concern WalkMe's licensing cost makes it a hard conversation with mid-market clients. The value is real, but the entry price means it's often positioned as a large-enterprise tool, which limits how broadly implementation partners can recommend it. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? The core problem we kept running into across clients regardless of whether the platform was SAP SuccessFactors, S/4HANA, or a non-SAP web application was the same: organizations would spend heavily on software licenses and implementation, go live, and then watch adoption stall. Users would either revert to old habits, flood the helpdesk with basic queries, or simply avoid the parts of the system they weren't comfortable with. The software was live, but it wasn't really being used. WalkMe directly addresses that gap. A few patterns we've seen repeatedly across engagements: Helpdesk ticket volume. We had a client running a SuccessFactors HCM rollout across multiple geographies. In the first month post-go-live without WalkMe, their HR helpdesk was logging a high volume of repetitive process queries password resets aside, most tickets were "how do I complete my appraisal" or "where do I submit a leave request." After deploying targeted Walk-Thrus and Smart Tips for the top ten recurring queries, that category of tickets dropped noticeably within six to eight weeks. The support team was able to refocus on actual system issues rather than hand-holding. Training shelf life. The old model of pre-go-live training classroom sessions, recorded videos, PDF job aids has a short shelf life. Users retain very little by the time they actually need to perform a task in the system. WalkMe shifts guidance to the moment of need, inside the application, which is where it actually lands. Clients who previously ran three-day training programmes before every major release cycle have been able to scale that back significantly. Faster onboarding on complex SAP environments. On S/4HANA Fiori deployments particularly, new users coming from older SAP GUI environments face a real adjustment. Role-specific Walk-Thrus that guide users through their most critical daily transactions have cut down the time it takes for new hires to reach operational confidence what previously took four to six weeks of shadowing and super-user support has compressed noticeably for clients who've invested properly in their WalkMe content. From a partner delivery perspective, WalkMe has also given us a stronger post-go-live value proposition. Rather than the engagement ending at cutover, we can offer an ongoing adoption layer that keeps us relevant through hyper-care and beyond. That's changed how we structure some of our implementation contracts. The measurable outcomes vary by client and scope, but the directional benefit is consistent lower support burden, faster user competency, and a better return on the underlying software investment. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![César Alex G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "César Alex G.") CG César Alex G. Product Owner & Platform Strategy Leader Enterprise (\> 1000 emp.) 4/20/2026 "Strong Partnership That Drives Learning, Adoption, and Engagement" 5/5 What do you like best about WalkMe? The partnership and collaboration have helped us deliver a strong user experience and make the learning, adoption, and engagement journey a success. Review collected by and hosted on G2.com. What do you dislike about WalkMe? The pricing model can be challenging for large, decentralized companies, making it difficult to secure the necessary budgets to expand and scale. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? We’re a company in constant change—scaling and continually improving our technology—so it’s important that we help users keep up as the business and our tools evolve. WalkMe has helped us meet that need, not only by supporting digital adoption, but also by giving us room to explore additional ways to complement the user journey. As new features and products continue to roll out, it helps us close gaps and deliver a more holistic solution that can support different areas while still reinforcing the overall cycle. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about WalkMe? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about WalkMe ](https://www.g2.com/products/walkme/discussions/new) GU Guest User What is WalkMe used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-walkme-used-for) ![Elizabeth W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elizabeth W.") EW Elizabeth Weeks • Last activity over 4 years ago What is the one greatest solution you have used WalkMe for? 2 Upvotes 3 [ Join the conversation ](https://www.g2.com/discussions/what-is-the-one-greatest-solution-you-have-used-walkme-for) [ View all Discussions ](https://www.g2.com/products/walkme/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 15 months ### Average Discount 11% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/walkme/pricing) ## How much does WalkMe cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 7 purchases. Get Price Estimate WalkMe Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_78872b2f21ff48d098c82e9915e38709/whatfix.png "Product Avatar Image") Whatfix 4.5/5(549) [ Compare Now ](https://www.g2.com/compare/walkme-vs-whatfix) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_11e714bd87d1a0b6c0a7dcbd46a01c61/pendo-io-pendo.png "Product Avatar Image") Pendo 4.4/5(1,808) [ Compare Now ](https://www.g2.com/compare/pendo-io-pendo-vs-walkme) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_26aec82a6bfbf92bdf0f4fcff08718cb/appcues%282%29.png "Product Avatar Image") Appcues 4.6/5(358) [ Compare Now ](https://www.g2.com/compare/appcues-vs-walkme) ##### ##### WalkMe Features Self-Service Experience Knowledge Base Searchable Articles Community Forums Self-Service Platform Branding Automation Integrations User Analysis Survey Implementation Data Analysis User Support User Segmentation Multi-Language Support Behavior-responsive Messaging [ View More Features ](https://www.g2.com/products/walkme/features) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Pendo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pendo") Pendo 4.4/5(1,808) ](https://www.g2.com/products/pendo-io-pendo/reviews) [ ![Whatfix](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Whatfix") Whatfix 4.5/5(549) ](https://www.g2.com/products/whatfix/reviews) [ View All Alternatives ](https://www.g2.com/products/walkme/competitors/alternatives) ##### Categories on G2 [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Mobile App Analytics](https://www.g2.com/categories/mobile-app-analytics)[ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps) [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Mobile App Analytics](https://www.g2.com/categories/mobile-app-analytics)[ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform)[Mobile App Optimization](https://www.g2.com/categories/mobile-app-optimization) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What are the most trusted web client accelerators by performance engineers based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-web-client-accelerators-by-performance-engineers-based-on-user-reviews)[Which academic advising tools provide same-day support for emergency schedule changes and placement adjustments?](https://www.g2.com/discussions/which-academic-advising-tools-provide-same-day-support-for-emergency-schedule-changes-and-placement-adjustments)[What is the easiest consumer insights tool for a solo marketer or small team to understand their customers without a steep learning curve or a month-long implementation project?](https://www.g2.com/discussions/what-is-the-easiest-consumer-insights-tool-for-a-solo-marketer-or-small-team-to-understand-their-customers-without-a-steep-learning-curve-or-a-month-long-implementation-project%20) [Leading loyalty management platforms for e-commerce](https://www.g2.com/discussions/leading-loyalty-management-platforms-for-e-commerce)[Which bot platform has the best features for marketing automation](https://www.g2.com/discussions/which-bot-platform-has-the-best-features-for-marketing-automation)[Pros and Cons Details](https://www.g2.com/products/walkme/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)