What I like best about WalkMe is that it improves the user experience while driving productivity. By providing in-app guidance, onboarding support, and process automation, it helps employees complete tasks faster, reduces support needs, and increases adoption of digital tools. Additionally, the training provided by WalkMe is outstanding. Their bootcamps, conferences, webinars, and learning opportunities help administrators and builders continuously develop their skills, stay current with new features, share best practices with peers, and maximize the value of the platform. Combined with the strong support provided by the WalkMe team, these resources make WalkMe not only a powerful digital adoption platform but also a valuable partner in driving successful digital transformation. Review collected by and hosted on G2.com.

While WalkMe provides excellent in-app guidance, I’d like to see a simpler administration experience and reduced maintenance effort, especially when the underlying applications are updated frequently. Review collected by and hosted on G2.com.

It makes process / doing tasks much easier to follow with WalkMe solution built on top of a platform. It can be guidance for onboarding or a simple smart tip that provides helpful information on the go. Review collected by and hosted on G2.com.

Although not really what you'll consider as a dislike per se, but since WM is a layer-based solution, meaning it heavily depends on page load and some other factors, sometimes it can be a miss or hit kind of thing. But I think this is where WM shines as you can adjust the solution as you see fit to avoid this kind of challenges from happening. Review collected by and hosted on G2.com.

The UI is incredibly easy to use and to build content with. It’s simple, yet precisely designed so you have everything you need just a click or a menu away. The new rule engine is especially logical, and it’s structured in a way that mirrors a creator’s thought process.

On top of that, the level of support when I run into the rare issue is unparalleled. It’s almost a joy reaching out to support—have you ever felt like that before?! Review collected by and hosted on G2.com.

I feel there are too many different tiers for what’s available, what counts as an add-on, and which new features aren’t automatically included for me as a WalkMe customer. It would be really beneficial to have a clearer, easier path to access these additional features, or at least the ability to trial them. For example, with the recent AI products, having a straightforward way to test them in our systems before committing would help a lot. Review collected by and hosted on G2.com.

It’s been really easy and fast to build with, and the interface stays clean and organized, which helps keep development moving smoothly even as the project becomes more complex.

What stands out most is how quickly an idea can turn into a working prototype. The tools and features are clearly designed to accelerate the workflow while still leaving room for flexibility and control, so you still feel in charge as you iterate.

With the integration with servicenow, user management is easy, and it aligns with our controls policies. Review collected by and hosted on G2.com.

Right now, we’re not able to move forward with the permissions and roles for Learning Arc. We’ve already submitted an idea outlining what we want to achieve with this. Review collected by and hosted on G2.com.

WalkMe stands out for its robust digital adoption capabilities and overall flexibility. Being able to build highly customizable in-app guidance, paired with strong analytics and segmentation, helps us proactively support users and tackle adoption challenges at scale. It also integrates smoothly into complex enterprise environments, making it easier to standardize processes and reduce user errors. Review collected by and hosted on G2.com.

While WalkMe is a powerful platform, the initial setup and configuration can be complex and come with a learning curve, especially for more advanced use cases. Creating, updating, and maintaining content also takes time and requires careful testing to keep everything accurate as the underlying applications change. In addition, some features are advanced enough that they may require dedicated administrative effort to manage effectively. Review collected by and hosted on G2.com.

WalkMe has completely changed how we support both new hires and our existing teams. Rather than sending people long training videos or job aids that they may never watch or read, we can guide them directly inside the tool while they’re doing the work. In Security Sales, our teams rely on a huge number of systems every day, and WalkMe helps simplify that experience, reduce confusion, and get people productive much faster. I also really appreciate the WalkMe community, and once you understand the basics, the platform is straightforward to build in and maintain over time. Review collected by and hosted on G2.com.

One challenge I’ve heard from our IT team is that WalkMe can sometimes affect system speed, particularly in SFDC, where we already have a lot of tools and integrations running. I’d also like more flexibility in reporting, along with easier ways to spot and manage duplicate content across tracked events, engaged elements, and other assets. Review collected by and hosted on G2.com.

The primary value of WalkMe is its ability to bridge the gap between a complex software interface and what end users are actually trying to accomplish. It acts like an invisible “expert layer,” guiding people through advanced features without forcing them to leave the application.

In practice, WalkMe can shift an application from being a “tool the user has to learn” into a “solution that teaches the user.” That change supports higher retention, faster incident response for the client, and measurable growth for the business. Review collected by and hosted on G2.com.

WalkMe does a great job of making the creation of content easy. The maintenance, even with Deep UI and Ai capabilities, remains difficult. This can vary depending on the application it is applied to. Review collected by and hosted on G2.com.

WalkMe has been a game-changer for our digital adoption strategy. Its intuitive, in-app guidance has significantly reduced training time and increased user confidence across platforms.

Since implementation, we’ve seen a measurable drop in support tickets and a faster onboarding experience for both employees and customers. The platform is flexible, data-driven, and easy to maintain, making it a strong asset in our digital transformation efforts.

Highly recommend it for any organization looking to boost productivity and create a more self-sufficient user experience. Review collected by and hosted on G2.com.

The WalkMe team is working on helping us to better be able to tell our WalkMe value story, which I appreciate greatly! Review collected by and hosted on G2.com.

Coming from an implementation partner background having built and deployed WalkMe across both SAP and non-SAP ecosystems the thing that stands out most is how genuinely platform-agnostic the Builder is. Whether you're working on SAP SuccessFactors, S/4HANA Fiori apps, Salesforce, or a custom-built web application, the core building experience stays consistent. That matters a lot when you're context-switching between client projects regularly.

The Rules Engine is where WalkMe really earns its keep. Being able to conditionally trigger Walk-Thrus, Smart Tips, or ShoutOuts based on URL patterns, element visibility, user attributes, or data from the host application gives you an almost surgical level of control. On SAP Fiori deployments especially, where the DOM can be notoriously dynamic and components render asynchronously, the ability to fine-tune selectors and add fallback conditions has saved more than a few go-lives.

Segmentation is something every implementation partner should be leaning on heavily. Across multi-role SAP deployments say, a SuccessFactors HCM rollout where you have HR admins, managers, and employees all hitting the same platform being able to serve entirely different content experiences without maintaining separate deployments is a significant efficiency gain. Clients appreciate not having to manage role-based content manually post-handoff.

The WalkMe Analytics (Insights) has genuinely changed how I present ROI to clients. Being able to show them a funnel of where users are dropping off mid-walkthrough, which steps are being replayed, and which onboarding flows have the highest completion rates that's a conversation starter. It moves the discussion from "did users watch the training?" to "here's exactly where adoption is breaking down."

One thing I didn't fully appreciate until a few projects in the Editor's CSS customization and balloon theming capabilities are far more flexible than they first appear. For clients with strict brand guidelines, being able to match WalkMe UI components closely to the host application's design system makes the guidance feel native rather than bolted on. That's made a real difference in end-user acceptance. Review collected by and hosted on G2.com.

The most consistent frustration across projects has been content fragility after platform updates. SAP releases quarterly updates, Salesforce has its seasonal releases, and almost every major update has the potential to break selectors, shift element IDs, or re-render components in a way that quietly kills a Walk-Thru. As an implementation partner, this creates an unplanned maintenance cycle that clients don't always budget for. WalkMe has improved its selector resilience over time, but it's still an area that needs attention especially on SAP Fiori, where dynamic rendering makes stable element targeting genuinely difficult.

The Builder's learning curve is steeper than it looks during the sales demo. For straightforward Walk-Thrus it's approachable, but once you get into the Rules Engine, multi-condition segmentation, URL regex patterns, and JavaScript-based customizations, the complexity adds up fast. Handing over a well-built WalkMe environment to a client's internal team post-implementation is always a challenge the gap between "someone who can maintain basic content" and "someone who can actually build confidently" is wider than it should be. Better structured in-app guidance within the Builder itself would help significantly.

The Insights analytics, while useful, hits a ceiling fairly quickly for clients who want meaningful custom reporting. Out of the box you get completion rates and step-level drop-offs, but building anything beyond that requires either exporting data or additional investment. For clients who are already paying a significant licensing fee, the expectation is that deeper analytics should be more accessible natively.

Finally and this is more of a structural concern WalkMe's licensing cost makes it a hard conversation with mid-market clients. The value is real, but the entry price means it's often positioned as a large-enterprise tool, which limits how broadly implementation partners can recommend it. Review collected by and hosted on G2.com.

The partnership and collaboration have helped us deliver a strong user experience and make the learning, adoption, and engagement journey a success. Review collected by and hosted on G2.com.

The pricing model can be challenging for large, decentralized companies, making it difficult to secure the necessary budgets to expand and scale. Review collected by and hosted on G2.com.