WalkMe's customer service is outstanding — the team is responsive, knowledgeable, and genuinely eager to help. I also appreciate how open they are to feedback, and how quickly they adapt and implement improvements based on customer input. It’s clear they value long-term partnerships and are committed to continuously evolving the product in the right direction.

Another major plus is the ease of use and implementation and integration. The solution is intuitive and user-friendly, making it accessible even for teams without a strong technical background. This has made adoption across different roles much smoother. Review collected by and hosted on G2.com.

The pricing model could use more flexibility. It doesn’t always align with smaller-scale or variable usage needs, making it a bit challenging for teams with fluctuating adoption priorities or limited budgets. Review collected by and hosted on G2.com.

This is a powerful on-screen guidance tool that helps set boundaries for users, particularly in situations where there are system limitations. I also really appreciate the chatbot feature, which makes interacting with users much easier. Review collected by and hosted on G2.com.

To use CSS when some features or customizations aren't possible with the current options in the WalkMe editor. Review collected by and hosted on G2.com.

For the purposes of my role specifically, I love Visions. Watching the user's experience is so helpful for seeing where education may be needed, or when something is a true technology issue or a user error. More broadly, I love that we can create targeted messaging to help with information and pain points. And the in-depth analytics let us see and measure if our messaging and guidance is being used/having the desired effect. Review collected by and hosted on G2.com.

Building content is unnecessarily complicated. Review collected by and hosted on G2.com.

The ability to simplify user processes, to ensure data is entered correctly and for all changes to have a short turn around. Review collected by and hosted on G2.com.

They have some side products that are half baked, felt like they started trying but never finished. Review collected by and hosted on G2.com.

The WalkMe builder stands out for its exceptional ease of use. After working with WalkMe on a daily basis for just over a year, I continue to be impressed by its robust feature set and seamless integration capabilities. The intuitive design makes building and deploying solutions straightforward, even for complex workflows. Additionally, my experience with Customer Support has been consistently positive and issues/inquiries are typically resolved within two business days, reflecting their commitment to responsive and effective service. Review collected by and hosted on G2.com.

I have no dislikes of WalkMe in my use so far. This system is greatly beneficial to our company so far. Review collected by and hosted on G2.com.

It enables me to assist the users on various sections of the application. I am not very technical but I am ale to implement solutions.

I am able to address issues with the application.

It gives me the ability to device solutions and provide them creatively.

I've been able to provide complex solutions for issues and bugs with the application. Review collected by and hosted on G2.com.

Insights: I am not able to rely on the insights we get.

There were a few times we noticed that the data we got from engaged elements and funnels were incorrect.

Support: Some complex issues take few months to resolve. There have been a few issues that haven't been resolved. I wish a rigorous follow up is done until resolution especially if it's with T3 support. Review collected by and hosted on G2.com.

When needing assistance, the WalkMe Support team responded extremely quickly and took the time to replicate my issue. When an immediate answer wasn't available, they passed along my questions to the appropriate teams as needed. I received prompt and clear responses and even additional actions to make my ideas known to their product team! Review collected by and hosted on G2.com.

Some of the user interface can seem clunky - but with proper training (provided for free by WalkMe), this is a challenge that can be overcome relatively quickly! Review collected by and hosted on G2.com.

For 50 years Species360 has developed and delivered software and database services for an international membership of aquariums, zoos and conservation organizations. From our largest member, Disney’s Animal Kingdom, who deliver conservation education and engaging experiences to millions of visitors a year, to the very small, such as the Devils@Cradle in Tasmania, who focus on saving Tasmanian Devils and their habitat – our software support tens of thousands of global users with ‘just in time’ support 24/7. Our biggest challenge is that we are a very small non-profit of ~50 staff based in the center of the US, but our >1,300 members are based in >100 ountries! Their needs and the needs of animals in their care never sleep! WalkMe has provided us an ‘always on’ help center that seamlessly integrated with our SAAS delivery model. Their team supports our small training staff with excellent support and have worked tirelessly to ensure that WalkMe has added value to our product immediately. Review collected by and hosted on G2.com.

Most of the frustrations we have had are related to our own limitations - programming decisions and how our system is designed. The implications to how this relates to WalkMe isn't unique to the tool-set that WalkMe has provided, we have similar issues with automated testing systems too. With WalkMe their team has worked closely with us to see what improvements we can make to our content creation and have navigated adeptly around our idiosyncrasies. Review collected by and hosted on G2.com.

Working with WalkMe has been an absolute game-changer for our organization. From day one, the platform has empowered us to simplify complex processes, reduce support tickets, and deliver an intuitive, self-service experience for our users. Whether it’s creating Smart Walk-Thrus, automating tasks, or launching timely communications through Workstation, WalkMe has exceeded our expectations.

But what truly sets this experience apart is the WalkMe Success Team. Their partnership, strategic guidance, and deep product knowledge have been invaluable. They took the time to understand our unique workflows and goals, and they consistently offer creative, scalable solutions that align with our vision. No question goes unanswered, no challenge goes unsupported, they are responsive, collaborative, and proactive every step of the way.

We’re incredibly grateful for the partnership and excited about what’s ahead. WalkMe isn’t just a product, it’s a team and a strategy we trust. Review collected by and hosted on G2.com.

One area of opportunity would be the availability of more live, instructor-led training sessions. While the on-demand resources and documentation are helpful, our team would greatly benefit from regular live courses that allow for real-time Q&A, deeper exploration of advanced features, and hands-on learning with direct feedback. These sessions could accelerate adoption and help us get even more value out of the platform. Review collected by and hosted on G2.com.

WalkMe has proven to be an extremely valuable tool, enhancing the user experience by providing intuitive guidance and support within various digital platforms. Its ability to create step-by-step walkthroughs helps employees navigate complex processes efficiently, thereby increasing productivity and reducing the learning curve associated with new software or systems. The platform's analytics feature also allows for continuous improvement by tracking user engagement and identifying areas where further support may be needed. Review collected by and hosted on G2.com.

Sometimes feature improvement requests take longer than we hoped for to meet the custom needs of our team. Review collected by and hosted on G2.com.