I like WalkMe's in-app guidance because it feels contextual, proactive, and non-intrusive, giving help exactly where and when users need it without disrupting their workflow. I also really value the Smart Walk-Thrus feature. It offers interactive, step-by-step guidance with balloons, highlights, and auto-advancing steps, helping users navigate complex tasks without leaving the app. This feature makes tasks foolproof, reduces errors, and boosts user confidence. Additionally, WalkMe's Analytics & Insights are amazing, especially the Steps Analysis and the way they help identify users' hesitation points and interaction heatmaps. This data-driven approach is crucial for optimizing processes and improving user experience, proving the tool's ROI. Review collected by and hosted on G2.com.

WalkMe is undeniably expensive, requiring long-term contracts and having a quote-based pricing structure that can quickly add up for mid-sized teams or broad deployments. Many users find it a tough sell for smaller organizations or tight budgets, with mentions of hidden or add-on fees for advanced features. Another major pain point is the maintenance and breakage when apps update. Even minor changes in the underlying software can break Walk-Thrus and other elements, necessitating regular reviews and rebuilds. It often requires a dedicated team to keep the content current, otherwise, the guidance can become unreliable or outdated fast. Review collected by and hosted on G2.com.

I use WalkMe mainly to help people navigate complex systems without feeling overwhelmed. It’s been really helpful for onboarding and training, since users get clear, step-by-step guidance right inside the application. What I like most about WalkMe is how it supports users right at the moment they need help. The in-app guidance feels natural and makes even complicated tasks easier to understand without breaking focus. It allows people to learn while actually using the system, instead of sitting through long trainings. I also appreciate how the guidance can be tailored to different roles, so it stays relevant and genuinely helpful in day-to-day work. Setting up WalkMe at the start was pretty smooth, and once I got used to the interface, building and customizing guidance felt much more intuitive and manageable. Review collected by and hosted on G2.com.

One thing I’ve noticed with WalkMe is that setting up guidance can take longer than expected, especially for complex workflows. The interface for creating or editing walkthroughs can feel a bit clunky at times, which slows things down. It would also be great to have more options to customize prompts and messages so they fit our branding better. Review collected by and hosted on G2.com.

WalkMe helps users get things done inside the application without needing external training or constant support. The in-app guidance, walkthroughs, and tooltips are clear and contextual, which reduces mistakes and speeds up onboarding. The analytics are especially helpful to see where users drop off or struggle, so we can fix workflows instead of guessing. Once it’s set up properly, it delivers consistent value across teams. Review collected by and hosted on G2.com.

There is a learning curve when building advanced flows or handling complex use cases. Initial setup and customization can take time, especially for large applications with many paths. Some features feel powerful but require training to use efficiently. Pricing can also feel high for smaller teams if they don’t fully use the platform. Review collected by and hosted on G2.com.

I love how WalkMe provides guidance right when and where it's needed, with step-by-step walkthroughs and interactive tips that make learning new processes so much easier. I appreciate being able to customize guidance for different team members and see how everyone is interacting with the platform. These features make onboarding smoother, reduce mistakes, and help the team feel more confident using the software. WalkMe takes the stress out of training my team on new or complicated software by allowing them to follow clear, interactive guidance, which reduces errors, speeds up learning, and keeps everyone on the same page. Overall, it makes day-to-day work a lot smoother and helps the team stay productive and confident. Review collected by and hosted on G2.com.

While WalkMe is really helpful, there are a few things that could be better. Setting up walkthroughs or customizing guidance can sometimes feel a bit time-consuming and complicated, especially for more detailed processes. I also wish features like analytics and reporting were a bit easier to navigate so I could quickly see how people are interacting with the guidance. Review collected by and hosted on G2.com.

I find WalkMe easy to use, which helps a lot. It's an interesting and incredible tool that allows building fast solutions for customer needs. The Smart Walk-Thrus act in the right points to reduce friction, which is really valuable. Review collected by and hosted on G2.com.

Could be great if conditions like Excel to create more lines of acting. Some missing steps for Ariba Initial Setup. Review collected by and hosted on G2.com.

Possibilities seem endless, support staff is excellent. I always hear back from someone in a few hours, and they make sure there are no issues/questions before closing my ticket Review collected by and hosted on G2.com.

It's difficult for someone like me, who doesn't spend a ton of time in the tool. It's a small fraction of my role, and I feel like I'm not taking full advantage of the tool. Review collected by and hosted on G2.com.

It is an excellent tool that enables us to integrate a wide range of content formats including videos, user flows and articles into platforms to help with user adoption and improve onboarding. Review collected by and hosted on G2.com.

Managing and maintaining a large number of guides requires proper dedication to ensure content is always up to date as processes change. Review collected by and hosted on G2.com.

Easy to integrate. Real-time, in-app guidance provided. Ease of development. Review collected by and hosted on G2.com.

Too many settings and advanced settings related factors which make it challenging to have control over the design / development elements. Review collected by and hosted on G2.com.

I like how WalkMe offers features like announcements for new application features. It's helpful that we can add a help icon which assists users in navigation and understanding features. The smart walkthroughs are particularly useful when users need to learn more about a component or how to use it. Also, the initial setup of WalkMe was pretty easy, thanks to the clear instructions provided. Review collected by and hosted on G2.com.

When the application is huge it lags pretty bit, which creates a negative impact for the user and doesn't show up quickly. The WalkMe smart walkthrough should be refactored so that it won't cause performance issues and doesn't lag for large-scale applications. Review collected by and hosted on G2.com.

Best about WalkMe is it simplifies complex processes and guides end users through intuitive solutions like passive, moderate, intrusive ones depending on the business case scenario. The capability that WalkMe gives the builder to choose between them and not always an aggressive solution is a highlight. Also, the opportunity it gives the builder/engineer to be creative when it comes to solutioning part. Features like shoutouts effectively capture user attention and link directly to relevant actions, reducing time spent on repetitive support requests. The ability to segment solutions based on user demographics is another standout advantage. Capability it has to configure the WalkMe Menu anywhere within the applications is the best. We use this especially to support our HR support agents for Case management process. Review collected by and hosted on G2.com.

The downside I felt out of my experience and to be very specific with examples, the time it takes for product ideas to move from submission to implementation stage. For instance, initially when we wanted to use “Surveys”, we realized that it doesn’t has the feature to create those dependent questions based on the user’s response. Now that it has been implemented, however I can say that it took nearly 2 years to see the implementation. Additionally, working with Workday applications often required complex jQuery to meet business requirements, which added to the effort. Finally, product updates—such as changes in element positions—don’t automatically adjust existing solutions, requiring builders to spend extra time reconfiguring them, which can be a maintenance challenge. Review collected by and hosted on G2.com.