I love how WalkMe makes complex systems feel simple and intuitive for users, allowing me to create clear, step-by-step guidance that genuinely helps users complete tasks without confusion. I appreciate how flexible and powerful WalkMe is, offering tools like Smart Walk-Thrus, Launchers, ShoutOuts, and surveys to solve problems creatively. The analytics and insights are a big advantage, helping me understand user behavior and continuously improve solutions. Features like Smart Walk-Thrus break down complex processes for users, Launchers provide on-demand support, and ShoutOuts effectively communicate important updates. These tools together improve user experience, reduce support dependency, and increase efficiency, making WalkMe very valuable in my work. Review collected by and hosted on G2.com.

While WalkMe is highly effective, there are a few areas for improvement. Maintaining solutions can be time-consuming, especially when UI changes break element detection. Handling dynamic elements can sometimes impact flow stability. Insights reporting could be more intuitive and detailed, and performance may slightly drop when many assets are used on a page. Additionally, improved version control and change tracking would make collaboration easier. The reporting feature would benefit from more customizable dashboards, deeper drill-down capabilities, and more intuitive filtering. Improved element detection for dynamic UI elements would reduce maintenance effort, along with more reliable auto-healing selectors and better support for single-page applications. Review collected by and hosted on G2.com.

WalkMe is easy to use once you get the hang of it. Doing the WalkMe training courses really helps with the learning.

The support team is amazing, and one of the biggest reason I choose to stay with WalkMe. Review collected by and hosted on G2.com.

Probably the biggest issue we have had with WalkMe has been centered around using it with iframes. If you don't have iframes, you'll be golden. If you do, plan to become good friends with WalkMe support - you'll need their help. Review collected by and hosted on G2.com.

I like the handholding approach it offers. Their team is also very responsive and helpful and their CSMs really push you to learn more about how to build Review collected by and hosted on G2.com.

It is a bit challenging at first to use and does take some time for flows to pop up. A bit of a delay but overall i do like it and i like the ai chat bot and all the future updates they talked about that are coming out soon Review collected by and hosted on G2.com.

Being able to provide just-in-time, in-app user assistance is our favorite aspect of WalkMe. Instead of going to an external page, users can hover over launchers or tooltips and get information right where needed. Links to additional content gives them the opportunity to learn more. Review collected by and hosted on G2.com.

From a functionality standpoint, I don’t have any complaints. Since I’m not responsible for the contract and don’t know the cost, I can’t comment on pricing or that side of things. Review collected by and hosted on G2.com.

Building content has improved a lot over the years, and the certification training is excellent. Support is always quick to respond, and the telemetry data is very versatile and easy to access, especially with AWS integrations. Review collected by and hosted on G2.com.

I’ve had some issues with the Salesforce Shadow DOM community setup, but support has continued to work through them with me. Review collected by and hosted on G2.com.

The most valuable aspect of WalkMe is how it helps guide our employees in supporting our customers. It provides real-time assistance, making it easier to resolve issues quickly and improving our overall ability to deliver great customer support. Review collected by and hosted on G2.com.

One opportunity we see for WalkMe is the ability to tag items with specific labels, making it easier to filter and organize WalkMe content, especially for audits and overall management. Review collected by and hosted on G2.com.

I like being able to manage every aspect of the change management process. It supports engagement and communication, segmentation, real-time performance support, and automation. It can also help constrain and guide behavior. Best of all, you can see the underlying insights so you can stay agile, ensure you’re driving business outcomes, and adjust when needed. Review collected by and hosted on G2.com.

It can be difficult to get the data piped into our internal data lake. Review collected by and hosted on G2.com.

I appreciate that WalkMe actively seeks—and seems to genuinely act on—feedback from its end users. As a result, there are regular product releases that aim to meet the ever-changing needs of the user base. The tool is becoming increasingly flexible; our team uses WalkMe most often for training and onboarding, data integrity, compliance, and process completion and efficiency use cases. The community aspect is also very diverse and gives users plenty of opportunities to engage with WM employees, customers, and DAP champions through many different formats and events. We have a large bodies of work within some of our systems and the Editor and end user experience do not seem to show noticeable drops in performance. I acknowledge that WalkMe is incorporating more AI features into its products and is, more than ever, accessible to laypeople who do not have lots of technical and software development experience. Review collected by and hosted on G2.com.

Although I appreciate the regular product releases, they do sometimes feel rushed and not fully thought through or tested. Some new tools sound great in theory but, in practice, they can be slow, difficult to navigate and use effectively or buggy. I often feel that further UAT on new products would be welcomed to ensure more first time quality in their new tools, instead of such regular iterations of tools. Furthermore, there is a tendency to upsell products, most recently AI-based tools. Review collected by and hosted on G2.com.

The guidance is easy to follow, and it helps me discover changes in the software faster and more effectively, instead of having to ask colleagues. Review collected by and hosted on G2.com.

Not much to add, since it’s useful for any employee who needs to clarify doubts or get quick answers. Review collected by and hosted on G2.com.

I use WalkMe on the SAP suite and it helps me get employees to adopt the software, as they guide the user or provide precise information on a key element. The initial setup of WalkMe was easy for me. Review collected by and hosted on G2.com.

I would say that customization can sometimes be a bit complicated, so it could be improved. Review collected by and hosted on G2.com.