WalkMe helps people navigate their experience more easily, and it improves our overall workflow and performance as well as how we use technology. Integrating walkme is not difficult.

We really enjoy Tyler Harbaugh, he is a great partner and really supports us when we need it. He is always available and kind. Review collected by and hosted on G2.com.

I have nothing negative to say about WalkMe Review collected by and hosted on G2.com.

WalkMe keeps surprising me with how well thought out it is. When I’m building new content and need to tackle a tricky scenario, I often find that all the options I need are already available right in the editor—usually at the exact moment I think I’ll have to go digging through help articles to find them. And when I do need a helping hand, the support I get from WalkMe’s team is absolutely the best in the business. Review collected by and hosted on G2.com.

I can't really think of anything I dislike about it. Review collected by and hosted on G2.com.

What we like most about WalkMe is how quickly we can spin up solutions to solve a wide range of problems. We can go from idea to production in days which has fundamentally changed how we approach training, system rollouts, and ongoing enablement. Instead of relying on static documentation or classroom-style training, we deliver in‑the‑flow guidance that drives immediate adoption, reduces errors, and shortens time to proficiency. It’s become a core part of how we operationalize change at scale. Review collected by and hosted on G2.com.

The biggest downside is cost. Pricing can scale quickly depending on the number of users, applications, and products you deploy. That said, when implemented well, WalkMe pays for itself through time saved, reduced support burden, and faster adoption, and the customer success team is strong in helping you realize that value. From a data standpoint, while WalkMe provides solid out‑of‑the‑box insights, more advanced reporting can be limiting, and tighter native integration with tools like Power BI would make enterprise analytics even stronger. Review collected by and hosted on G2.com.

I really appreciate the user-friendliness of WalkMe. It's an intuitive platform for creating and managing content, and it has allowed us to develop WalkMe Champions, enabling system owners and team members to create content themselves. The WalkMe insights are incredibly valuable, as they help us make truly data-driven decisions for our change management projects. They have significantly helped us increase our user base by enabling us to adjust our processes based on user data. Additionally, the strong user acceptance of being guided by WalkMe is evident, with a high NPS of 4.8 out of 5.0 for helpfulness. WalkMe also effectively acts as a bridge between applications, which is a plus. The initial setup was super easy, and WalkMe provided all the necessary support for the onboarding process. Review collected by and hosted on G2.com.

Integration via Snippet code does not always work immediately and often requires additional effort to ensure a stable setup. While the WalkMe editor has improved significantly, there are still some minor limitations when managing files and images used in WalkMe content, such as walkthroughs or launchers. For the images, it is needed to make changes outside the tool and upload them again if the size/quality is not the correct one. Review collected by and hosted on G2.com.

Ease of use, customer training programs and customer events & webinars.

Ability to drive change, adoption, and individual outcomes across our entire employee tech stack! The ability to have an "always on" presence for employees, especially with the need to adopt new functionality as part of ongoing transformations or AI initiatives. Review collected by and hosted on G2.com.

There is a bit of a learning curve to learn the platform, but they continuously make it more intuitive, user friendly, and provide pre-built solutions to support each builder! Review collected by and hosted on G2.com.

I like the ease of building with WalkMe, as it allows me to quickly create a solution in a matter of minutes, which is much faster than typical development efforts. The low code and no code options make it accessible for my needs, although writing jQuery scripts can complicate things sometimes. I also think the data elements are quite good for gathering background information on what users are doing in the system, although it does take time to set up. Review collected by and hosted on G2.com.

I think getting data out is sometimes an issue. I feel like I hear about some other customers utilizing Power BI or other outside analytics tools that really enhance how they see WalkMe and the value that it's giving them. If WalkMe were to be able to provide a better solution around that, that would be great. There are some limitations in the WalkMe console as well where it's hard to kind of tag things and make everything kinda all fit together and say, this content that we've built and these tracked events that we've built all match this individual process. So that we can kinda say process by process, where are we seeing success, and where are we seeing areas of improvement. Review collected by and hosted on G2.com.

I love the flexibility WalkMe allows in terms of active, passive, and aggressive learning solutions. WalkMe solutions can be created fairly quickly, which is great when working in a fast-paced environment. Review collected by and hosted on G2.com.

I think there is an opportunity for WalkMe to integrate more AI-powered authoring solutions or general AI assistance. It would be great if WalkMe allowed things like shoutout templates or smart tip icons to be created using AI text to image prompts. Review collected by and hosted on G2.com.

I love that I can adjust walkthroughs and think outside the box when designing and creating walkthrough content. It gives me the flexibility to shape the experience the way I want and tailor the content as I go. Review collected by and hosted on G2.com.

It would be really helpful to have an option to attach images when creating surveys Review collected by and hosted on G2.com.

I find WalkMe very simple to use and completely customizable, which allows me to use the system's or company's colors and melt content in the system seamlessly. I appreciate the powerful insights it provides, as they assist in planning the content we should build and help evaluate its efficiency. Additionally, the setup was quite easy thanks to a WalkMe Customer Success Manager being there and training us to get started. Review collected by and hosted on G2.com.

Maintenance can be lenghty Review collected by and hosted on G2.com.

I like that the platform is very intuitive and that the support is very responsive in case of a problem. Review collected by and hosted on G2.com.

I think we should share best practices or tips, especially regarding the use of conditions. For example, selecting an element on the screen with the 'is visible' option is not sufficient and not precise enough for some sites. It is better to use JQuery element count or an element on screen text is like. These aspects are not always taught during e-learning. Review collected by and hosted on G2.com.