--- title: Waitwhile Reviews meta\_title: 'Waitwhile Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 342 reviews by the users' company size, role or industry to find out how Waitwhile works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 342 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- # Waitwhile Reviews & Product Details Visit Website Waitwhile is a user-friendly queue management and appointment scheduling solution designed to help businesses optimize their operations and enhance customer experiences. By offering virtual waitlists and seamless appointment scheduling, Waitwhile enables organizations to manage customer flow efficiently, ensuring that both walk-ins and scheduled appointments are handled with ease. This platform is particularly beneficial for businesses that rely on in-person interactions, such as retail stores, restaurants, and service providers. The target audience for Waitwhile includes businesses of all sizes that seek to improve customer engagement and streamline their operational processes. From large retailers like Best Buy and Louis Vuitton to boutique service providers, Waitwhile caters to a diverse range of industries. The platform is particularly useful in scenarios where customer wait times can lead to frustration or lost sales opportunities. By implementing Waitwhile, businesses can create a more organized and pleasant experience for their customers, ultimately driving higher conversion rates and customer satisfaction. Key features of Waitwhile include integrated waitlists and appointment bookings, which allow businesses to manage all customer interactions in one centralized location. This feature not only increases operational efficiency but also enhances the employee experience by reducing the chaos often associated with managing customer flow. Additionally, the platform offers unrivaled customization options, enabling businesses to tailor the customer journey to their specific needs. This flexibility minimizes drop-offs and maximizes upsell opportunities, allowing businesses to capitalize on every customer interaction. Moreover, Waitwhile's best-in-class API and integrations facilitate seamless connectivity with existing technology stacks, ensuring that businesses can automate their workflows without disrupting their current systems. The platform's user-friendly interface is designed for ease of use, allowing administrators to configure settings quickly, employees to get started with minimal training, and customers to navigate the system effortlessly. This focus on user experience sets Waitwhile apart from other queue management solutions, making it a preferred choice for organizations looking to enhance their service delivery. In summary, Waitwhile stands out as a comprehensive queue management and appointment scheduling platform that not only improves operational efficiency but also enriches the customer experience. By leveraging its advanced features and capabilities, businesses can transform how they manage customer interactions, ultimately leading to increased satisfaction and loyalty. * * * Product Website Waitwhile Seller [Waitwhile, Inc](https://www.g2.com/sellers/waitwhile-inc) Discussions [Waitwhile Community](https://www.g2.com/products/waitwhile/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Christoffer Klemming (Marketer & Product Manager) Show More ## Pricing Pricing provided by Waitwhile. ### Enterprise Contact Us Per Year [ View More Pricing Information ](https://www.g2.com/products/waitwhile/pricing) ## Waitwhile Integrations (4) What do users say about integrations? Verified by Waitwhile [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Twilio ](https://www.g2.com/products/twilio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews) Show More ![Travis B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Travis B.") TB Travis B. Veterinary Technician Small-Business (50 or fewer emp.) 4/9/2025 "Very Helpful for the daily flow" 5/5 What do you like best about Waitwhile? The best thing about wait while is that it makes it so easy to get people checked into our registration and to be able to send a text message to keep people UTD on where their at in line. Review collected by and hosted on G2.com. What do you dislike about Waitwhile? I have issues with getting my registration to open up on Tuesdays. Every other day, no issues. I'm Not tech savvy at all so maybe if things could be more simple to figure out. Especially for people like me. lol Review collected by and hosted on G2.com. What problems is Waitwhile solving and how is that benefiting you? Sending out text messages to keep people infomed about their spot in line. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller BS Bianca S. Customer service worker Mid-Market (51-1000 emp.) 10/15/2022 "I love the ease and accessibility of waitwhile!" 5/5 What do you like best about Waitwhile? I love how easy it is for customers to sign up for returns and how simple! I also enjoy that we can text them alerts now instead of yelling their names across the room! This is really convenient for people who are hearing impaired or struggle with the english language. I have also been told by customers that they really enjoy the text alert feature as well since they can now go shopping or eat at our restaurant while waiting for their turn instead of standing in a busy, stuffy room. I also really enjoy the fact that we can look up the customers information on our side. This really helps us when a customer has come after we have notified them for 5mins and then taken them off the waitlist. We can easily confirm their reservation and also contact them after the return in case they have left something behind, which has happened on several occassions. It's also amazing that we can chat with customers through the website! So if a customer is delayed or has any questions before their return they can easily tell us or ask those questions! Review collected by and hosted on G2.com. What do you dislike about Waitwhile? Honestly, none! This feature has allowed a lot of customers more convenience with their returns. They are now able to check their waitlist status anywhere in the store and now know when their turn is coming up and when to head back! They can also chat with a returns coworker regarding their returns before their time and can now save time waiting if we are unable to help them in store! Review collected by and hosted on G2.com. What problems is Waitwhile solving and how is that benefiting you? Now that we have the use of Waitwhile, our customers no longer have to wait in a long line to return an item. They can sign up and then take a seat inside or outside the room and be reassured their turn will not be skipped or taken from them. This has also helped our space issue as we share our waiting space, on busy days, with our pickup desk. Before Waitwhile, our long lines would often merge together out into our lobby area that made it even more confusing for all coworkers in both areas on who needed to be helped. As well as, caused crowding issues with our exit area and cash lanes. This has helped our space immensely. Review collected by and hosted on G2.com. Show More Response from Aleksandra Pietrzak of Waitwhile [Editedit](https://www.g2.com/survey_responses/waitwhile-review-7213755/official_response/edit) Thank you for sharing your positive feedback, Bianca! We 're glad to hear you're happy with the product and found it easy to use. 12/8/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JK Jasnoor K. returns and exchanges coworker Mid-Market (51-1000 emp.) 10/14/2025 "Great Program with No Downsides" 5/5 What do you like best about Waitwhile? Great program. I like the way that I can text and message customers Review collected by and hosted on G2.com. What do you dislike about Waitwhile? Its is actually an awesome program but I don't like when it gets updated Review collected by and hosted on G2.com. What problems is Waitwhile solving and how is that benefiting you? makes life so much easier in returns Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller AB Antoine Xavier B. customer service associate Enterprise (\> 1000 emp.) 6/18/2025 "I like the interface, it's pretty and easy to use." 5/5 What do you like best about Waitwhile? It's simple and efficient, it help a lot in my work. Review collected by and hosted on G2.com. What do you dislike about Waitwhile? It gets the job done, and I honestly can't think of anything negative to say about it. Review collected by and hosted on G2.com. What problems is Waitwhile solving and how is that benefiting you? I'm working at the customer service and exchange area at my store. Waitwhile helps to keep in mind whose turn it is without everyone making a straight line for hours. Sometimes we have up to 50 people waiting that would be chaotic without it. I like that i can send text messages from my computer to customers. sometimes we forget something and otherwise would have no way to contact them. Review collected by and hosted on G2.com. Show More 10/4/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller NC nick c. FSHO Mid-Market (51-1000 emp.) 9/8/2024 "New addition and features" 5/5 What do you like best about Waitwhile? this new addition where i can look at the customers information and it already tells me the location where the article/s the customer had bought makes it so much easier to locate the orders without having to switch applications too often making the application way too easy to use for me and for the customers to get ahold of us whenever they dont know how to get to the curbside location the messaging feature is always easy, fast and reliable. Review collected by and hosted on G2.com. What do you dislike about Waitwhile? when i move the people fom serving to completed it does have some latency but i have too much patience to that even bugg me a little. Review collected by and hosted on G2.com. What problems is Waitwhile solving and how is that benefiting you? we use it to let people check in their orders to our system and we go get their orders that they have purchased Review collected by and hosted on G2.com. Show More 1/14/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![DAVID M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DAVID M.") DM DAVID M. LEADER Enterprise (\> 1000 emp.) 6/3/2025 "USER FRIENDLY AND CONVENIENT" 5/5 What do you like best about Waitwhile? CONVENIENCE OF USE AND HOW USER FRIENDLY THE SERVICE IS. IT MAKES YOUR DAY TO DAY JOB SO MUCH EASIER. Review collected by and hosted on G2.com. What do you dislike about Waitwhile? NOTHING THAT I HAVE FOUND AS OF YET. THIS IS STILL NEW BUT SO FAR NOTHING NEGATIVE HAS ARISEN. Review collected by and hosted on G2.com. What problems is Waitwhile solving and how is that benefiting you? IT MAKES MY JOB SO MUCH EASIER WITH BEING ABLE TO SEE MY PATIENTS ARRIVE AND TIME FRAMES TO KEEP PATIENT SATISFACTION. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Zahid A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zahid A.") ZA Zahid A. Logistics Manager Mid-Market (51-1000 emp.) 10/6/2025 "Waitwhile for organisations." 5/5 What do you like best about Waitwhile? That keeps all the customers in order to be served. Review collected by and hosted on G2.com. What do you dislike about Waitwhile? Searches are not easy when you are looking for a particular transaction. Review collected by and hosted on G2.com. What problems is Waitwhile solving and how is that benefiting you? Help us in managing queues consumers know how long they are waiting. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") CC Verified User in Consulting Small-Business (50 or fewer emp.) 10/1/2025 "It is a very efft system and is easy to manage for my job." 5/5 What do you like best about Waitwhile? The calendar where I can see the appointments. Review collected by and hosted on G2.com. What do you dislike about Waitwhile? That the parents are receiving messages that do not match what is happening before or after an appointment. Review collected by and hosted on G2.com. What problems is Waitwhile solving and how is that benefiting you? It is easier to work with for my job. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Saher E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saher E.") SE Saher E. Teaching Assistant Enterprise (\> 1000 emp.) 4/1/2025 "Streamlined and stress-free office hour scheduling!" 5/5 What do you like best about Waitwhile? Waitwhile has completely transformed the way I manage student office hours. As a TA, I love how easy it is for students to sign up in advance and receive reminders about their time slots. The live queue updates and flexibility to manage walk-ins make it super efficient. It also saves me from dealing with crowded waiting rooms and keeps everything organized and fair. Review collected by and hosted on G2.com. What do you dislike about Waitwhile? The platform works well overall, but sometimes the interface on mobile devices can feel slightly clunky. Review collected by and hosted on G2.com. What problems is Waitwhile solving and how is that benefiting you? Waitwhile solves the problem of disorganized and inefficient office hour scheduling. Before using it, students would often crowd around or email me constantly to check when I’m available. Now, with Waitwhile, students can join a virtual queue, see their wait times, and get automatic reminders. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jessica B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica B.") JB Jessica B. Café Ambassador Enterprise (\> 1000 emp.) 5/1/2025 "Waitwhile Is Worth It" 5/5 What do you like best about Waitwhile? My coworkers and I enjoy using Waitwhile because it is super user friendly and organized. It helps us manage our nook reservations for our customers, especially when they have issues doing it on their own online. The interface is very appealing and its nice that we can view the status for ex. (Delayed, cancelled, arrived). Review collected by and hosted on G2.com. What do you dislike about Waitwhile? I wish that we could have smaller increments to set reservation times, such as 15 mins. I also wish that it let us put the time for example 3:15-4:15 instead of just 30min-hourly increments. Review collected by and hosted on G2.com. What problems is Waitwhile solving and how is that benefiting you? Waitwhile is a huge relief helping us manage our nook room reservations for customers and showing us our queue list. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite on behalf of seller ## Questions about Waitwhile? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Waitwhile ](https://www.g2.com/products/waitwhile/discussions/new) GU Guest User • Last activity about 1 year ago Does Waitwhile have an app? 1 Upvote 3 [ Join the conversation ](https://www.g2.com/discussions/does-waitwhile-have-an-app) GU Guest User • Last activity over 3 years ago How do you use Waitwhile? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/how-do-you-use-waitwhile) [ View all Discussions ](https://www.g2.com/products/waitwhile/discuss) ## Pricing Options Pricing provided by Waitwhile. ### Enterprise Contact Us Per Year ### Free $0.00 Per Month ### Starter Starting at $31.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/waitwhile/pricing) Waitwhile Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_914775f30a5467d594861fd1d76b0974/qminder.png "Product Avatar Image") Qminder 4.6/5(248) [ Compare Now ](https://www.g2.com/compare/qminder-vs-waitwhile) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_26ff9a5b94611886c25a9f89e2dec347/qtrac-virtual-queuing-and-appointment-scheduling-platform.png "Product Avatar Image") Qtrac Virtual Queuing and... 4.7/5(45) [ Compare Now ](https://www.g2.com/compare/qtrac-virtual-queuing-and-appointment-scheduling-platform-vs-waitwhile) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_dd41f8a83c49c71947c43dd4dab0d918/waitwell.png "Product Avatar Image") WaitWell 4.7/5(101) [ Compare Now ](https://www.g2.com/compare/waitwell-vs-waitwhile) ##### ##### Waitwhile Features Customer Support SMS Updates VIP Settings Multilanguage Support Reporting and Analytics Customer Information Predictive Analytics Clerk Performance Reports Hardware Hardware Agnostic Digital Signage Notifications Confirmations & Reminders Appointment Follow-Up Scheduling Notifications [ View More Features ](https://www.g2.com/products/waitwhile/features) ## Top-Rated Alternatives [ ![Qminder](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qminder") Qminder 4.6/5(248) ](https://www.g2.com/products/qminder/reviews) [ ![WaitWell](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "WaitWell") WaitWell 4.7/5(101) ](https://www.g2.com/products/waitwell/reviews) [ ![Wavetec](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Wavetec") Wavetec 4.8/5(32) ](https://www.g2.com/products/wavetec/reviews) [ View All Alternatives ](https://www.g2.com/products/waitwhile/competitors/alternatives) ##### Categories on G2 [Online Appointment Scheduling](https://www.g2.com/categories/online-appointment-scheduling)[Queue Management](https://www.g2.com/categories/queue-management) ##### Explore More [Recommended data monitoring service for startups](https://www.g2.com/discussions/recommended-data-monitoring-service-for-startups)[Which is the most trusted enterprise mobility management by IT admins at financial services firms based on user reviews?](https://www.g2.com/discussions/which-is-the-most-trusted-enterprise-mobility-management-by-it-admins-at-financial-services-firms-based-on-user-reviews)[Which financial audit tools help audit teams identify and track control weaknesses across business functions?](https://www.g2.com/discussions/which-financial-audit-tools-help-audit-teams-identify-and-track-control-weaknesses-across-business-functions) [Top tools for fingerprint-based authentication](https://www.g2.com/discussions/top-tools-for-fingerprint-based-authentication)[Which property restoration software platforms offer mobile capabilities for crew coordination and before-and-after documentation?](https://www.g2.com/discussions/which-property-restoration-software-platforms-offer-mobile-capabilities-for-crew-coordination-and-before-and-after-documentation)[Pros and Cons Details](https://www.g2.com/products/waitwhile/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)