--- title: Waitwhile Reviews meta_title: 'Waitwhile Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 342 reviews by the users' company size, role or industry to find out how Waitwhile works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 342 scale: '5' date_modified: '2026-08-10' parent_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- # Waitwhile Reviews **Vendor:** Waitwhile, Inc **Category:** [Queue Management Software](https://www.g2.com/categories/queue-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 342 ## About Waitwhile Waitwhile is a user-friendly queue management and appointment scheduling solution designed to help businesses optimize their operations and enhance customer experiences. By offering virtual waitlists and seamless appointment scheduling, Waitwhile enables organizations to manage customer flow efficiently, ensuring that both walk-ins and scheduled appointments are handled with ease. This platform is particularly beneficial for businesses that rely on in-person interactions, such as retail stores, restaurants, and service providers. The target audience for Waitwhile includes businesses of all sizes that seek to improve customer engagement and streamline their operational processes. From large retailers like Best Buy and Louis Vuitton to boutique service providers, Waitwhile caters to a diverse range of industries. The platform is particularly useful in scenarios where customer wait times can lead to frustration or lost sales opportunities. By implementing Waitwhile, businesses can create a more organized and pleasant experience for their customers, ultimately driving higher conversion rates and customer satisfaction. Key features of Waitwhile include integrated waitlists and appointment bookings, which allow businesses to manage all customer interactions in one centralized location. This feature not only increases operational efficiency but also enhances the employee experience by reducing the chaos often associated with managing customer flow. Additionally, the platform offers unrivaled customization options, enabling businesses to tailor the customer journey to their specific needs. This flexibility minimizes drop-offs and maximizes upsell opportunities, allowing businesses to capitalize on every customer interaction. Moreover, Waitwhile's best-in-class API and integrations facilitate seamless connectivity with existing technology stacks, ensuring that businesses can automate their workflows without disrupting their current systems. The platform's user-friendly interface is designed for ease of use, allowing administrators to configure settings quickly, employees to get started with minimal training, and customers to navigate the system effortlessly. This focus on user experience sets Waitwhile apart from other queue management solutions, making it a preferred choice for organizations looking to enhance their service delivery. In summary, Waitwhile stands out as a comprehensive queue management and appointment scheduling platform that not only improves operational efficiency but also enriches the customer experience. By leveraging its advanced features and capabilities, businesses can transform how they manage customer interactions, ultimately leading to increased satisfaction and loyalty. ## Waitwhile Pros & Cons **What users like:** - Users appreciate the **ease of use** of Waitwhile, enjoying its intuitive interface and quick check-in process. (82 reviews) - Users appreciate the **user-friendly interface** of Waitwhile, finding it simple and intuitive for efficient customer management. (45 reviews) - Users find the **easy setup** of Waitwhile invaluable, allowing for quick deployment in fast-paced environments. (21 reviews) - Users love the **intuitive appointment management** of Waitwhile, enhancing efficiency and client communication seamlessly. (20 reviews) - Users value the **time efficiency** of Waitwhile, enhancing task management and speeding up customer check-ins. (19 reviews) - Users value the **ease of use and efficiency** of Waitwhile, enhancing customer service and overall experience. (16 reviews) - Users love the **messaging feature** in Waitwhile, enhancing communication and improving management of appointments effectively. (15 reviews) - Easy Scheduling (10 reviews) - Customer Support (9 reviews) - Customization (9 reviews) **What users dislike:** - Users highlight the **client experience concerns** , particularly with elderly clients and privacy apprehensions affecting usability. (8 reviews) - Users feel that the **missing features** limit flexibility and functionality, such as granular permissions and time increments. (8 reviews) - Users face **messaging issues** with Waitwhile, including mismatched notifications and the need for alternative communication methods. (7 reviews) - Users find **inefficient processes** in Waitwhile, noting difficulty in accessing queues and searching for transactions. (4 reviews) - Users experience a **steep learning curve** with Waitwhile, finding its interface and settings customization challenging and unintuitive. (4 reviews) - Users find the **technical issues** with Waitwhile challenging, including access delays and occasional glitches during peak times. (4 reviews) - Automation Limitations (3 reviews) - Data Inaccuracy (3 reviews) - Expensive (3 reviews) - Feature Issues (3 reviews) ## Waitwhile Reviews ### 1. waitwhile recognition **Rating:** 5.0/5.0 stars **Reviewed by:** Sukhmani R. | Senior Insurance Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Waitwhile?** With the waitwehile, it makes the customer service easy and clients are served in the more professional manner. The clients have no longer to wait for long times and each and every deaprtment is notified. **What do you dislike about Waitwhile?** There is no point in disliking it . Everything is fine with this software according to me. **What problems is Waitwhile solving and how is that benefiting you?** For me i can easily identify the clients to serve in the insurance department and can help them quickly . All in alln ithelps in time mangement too and clients are segregated equally among colleagues to serve. ### 2. Quality Queue Management Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Lynn H. | GIS Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Waitwhile?** WaitWhile is a user-friendly tool for queue management. It is easy to see who is in our virtual waiting room, for what department, and a brief synopsis of the reason for their visit to our office. There are a variety of metrics to inform on wait times, messaging, and other information pertinent to our business. **What do you dislike about Waitwhile?** The time it takes to receive notification that someone is waiting adds extra minutes. **What problems is Waitwhile solving and how is that benefiting you?** Quick notification to departments when a customer comes in to speak with someone; metrics to evaluate service times, reasons for visits, and frequency of visits. ### 3. Waitwhile changed our customer experience!! **Rating:** 5.0/5.0 stars **Reviewed by:** Julia P. | Owner and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2024 **What do you like best about Waitwhile?** I have a small bakery and we often would sell out. We needed a preorder solution for our customers so that we could prepare in advance for our daily demand. I was able to tweak and customize waitwhile's existing features to totally fit my needs. I love how complete their software is, and it really improved our customer experience. **What do you dislike about Waitwhile?** Sometimes I the platform can lag and have some bugs (i.e when we move a preorder from serving to completed, sometimes it wont update and the customer stays in the wrong list. Some days the platform is really slow and wont load all the customers who have booking requests and approved bookings, even refreshing constantly. Sometimes we'll send messages to customers and it will show up as sent, then after a few minutes we'll check back and the message was not sent.). I also feel that there are some missing features that would be really useful. However, one good thing is that I have requested a feature in the past that they actually implemented which made me feel very seen and heard as a customer. **What problems is Waitwhile solving and how is that benefiting you?** I need customers to be able to "reserve" pastries so that I can gauge daily demand and this software makes preordering possible. I use "party size" as "number of pastries" and this way I can understand how many pastries each person wants to reserve. I made it possible for us to be more efficient and prepared. ### 4. WaitWhile is a great software for our departments use **Rating:** 4.5/5.0 stars **Reviewed by:** Asha S. | sale, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Waitwhile?** First off the webintegration is easy to access, we can setup our needs very quickly and having to rely on using it every day for work, this is great to have to be able to quickly jump into the list and check the pending cusotmers that needs help. Another Feature is that we can also utilize the waitwhile app. This allows for great access without being tied up to a desktop computer **What do you dislike about Waitwhile?** I'm sure the customer service is great, but we hardly need to use it. **What problems is Waitwhile solving and how is that benefiting you?** Customer experience, decrease customer wait times, performance reports per coworker with helping customers, allowing us to plan schedules ahead of time based on these reports is great ### 5. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Archie N. | Customer Service representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2025 **What do you like best about Waitwhile?** I love the simplicity of the website and how customizable it is. **What do you dislike about Waitwhile?** I feel as though there should be more display options for users. **What problems is Waitwhile solving and how is that benefiting you?** It is much easier to place customers in designated queues and allows for smooth operations. ### 6. Waitwhile for work! **Rating:** 4.5/5.0 stars **Reviewed by:** Jaida S. | Coworker, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2025 **What do you like best about Waitwhile?** Waitwhile has helped me check in customers fast and efficiently to serve them better when picking up their orders from the store! **What do you dislike about Waitwhile?** Not necessarily applicable but I guess maybe sometimes the text feature can be a bit laggy when I need to inform a customer to retrieve their order from the store. **What problems is Waitwhile solving and how is that benefiting you?** It prevents huge line ups when customers need to check in before retrieving their order. This also gives customers independency as opposed to waiting for the next available rep ### 7. If you’re looking for a way to organize you clientele, Waitwhile is just the app for you! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Waitwhile?** Waitwhile is great for organizing my customers in a timely fashion. It's perfect for keeping track of which customers arrived first what what specific needs I can help them out with. **What do you dislike about Waitwhile?** When I use the app on my Mobile Zebra Device. Notifications do not drop down on the screen, letting me know if there are customers waiting. Don't get me wrong, Waitwhile gives me notifications and makes a chime sound when a customer has checked in but it'd also be helpful if the notification dropped down onto the screen. I can't yet tell if this is a Waitwhile issue or the automatic settings on my mobile Zebra device. **What problems is Waitwhile solving and how is that benefiting you?** It helps me with organizing which customers have been actively waiting the longest. It also helps me organize what specific issue they're looking to get solved. ### 8. EXCELLENT APP **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2024 **What do you like best about Waitwhile?** The user interface is sleek and intuitive, making navigation a breeze. I love how quickly I can access the features I need without any hassle. One of the standout features isfast and efficient, which has really helped me assisting customers. It’s evident that a lot of thought went into the design and functionality of the app. **What do you dislike about Waitwhile?** I have to say, there’s nothing I dislike about this app! It delivers exactly what I need, and every feature works seamlessly. The design is user-friendly, and I’ve had a fantastic experience overall. Highly recommend it **What problems is Waitwhile solving and how is that benefiting you?** Long Wait Times: They help reduce wait times by organizing and prioritizing customer flow, ensuring that customers are served more efficiently. Customer Frustration: By providing a clear process, they minimize confusion and frustration for customers who might otherwise feel lost in a long line. Resource Allocation: These systems help businesses allocate staff more effectively, allowing them to respond to peak times and improve service levels. Data Insights: They provide valuable data on customer behavior and peak times, helping businesses make informed decisions about staffing and resource management. Improved Customer Experience: A well-managed queue enhances the overall customer experience, leading to higher satisfaction and potentially increased loyalty. ### 9. Waitwhile experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Waitwhile?** The experience is excellent. The support team is proactive in responding to any query. **What do you dislike about Waitwhile?** The API document could have been better. **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile able to solve the proble of longe quee ### 10. WW is a great tool to help our customers and see where we can improve. The analytics help us as well **Rating:** 5.0/5.0 stars **Reviewed by:** Kim R. | Fulfillment leader, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2023 **What do you like best about Waitwhile?** WW is very reliable and gives us great insight every week with the analytics. **What do you dislike about Waitwhile?** I don't have naything bad to say. We are very happy with WW and the value it has for us in making our customers experience with us better. **What problems is Waitwhile solving and how is that benefiting you?** WW lets us know weekly how we are doing and where we can schedule to stop gaps in customer service from happening. ### 11. Waitwhile review **Rating:** 4.5/5.0 stars **Reviewed by:** fritz C. | Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2024 **What do you like best about Waitwhile?** Easy to work with and navigate. User friendly **What do you dislike about Waitwhile?** Transistion of app. The app was very easy to use when mobile . With waiting for new one desktop has to be used **What problems is Waitwhile solving and how is that benefiting you?** Easier queing ### 12. Great for organizing customer flow **Rating:** 5.0/5.0 stars **Reviewed by:** hagar f. | Teacher, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Waitwhile?** Waitwhile has made managing bookings and waitlists a lot easier. **What do you dislike about Waitwhile?** Some of the more advanced features are locked behind high tier plans **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile helps eliminate long waiting time ### 13. Seamless and efficient scheduling tool **Rating:** 5.0/5.0 stars **Reviewed by:** Saher E. | SoC Logic Design Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Waitwhile?** Waitwhile makes managing appointments incredibly easy. The interface is user-friendly, and it keeps our team and customers in sync with real-time updates and notifications. **What do you dislike about Waitwhile?** Occasionally, there are minor delays in syncing across devices, but nothing that seriously disrupts the experience. **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile helps us avoid long wait times and messy scheduling. It streamlines our queue and booking process, which keeps customers happy and operations running smoothly. ### 14. Easy to utilize **Rating:** 5.0/5.0 stars **Reviewed by:** Imari R. | ambassador, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2025 **What do you like best about Waitwhile?** I like that the guest are sent reminder texts, and we have the updated info if needed **What do you dislike about Waitwhile?** At this time, I don't have any dislikes about the app **What problems is Waitwhile solving and how is that benefiting you?** Guest reserving space in our business ### 15. easy and convenient to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Waitwhile?** easy to use and navigate, there's no way to get lost. **What do you dislike about Waitwhile?** longer history saved of incoming traffic **What problems is Waitwhile solving and how is that benefiting you?** n/a ### 16. I like it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Waitwhile?** it's organized and practical . It's also very user friendly and easy to navigate for first time users **What do you dislike about Waitwhile?** Sometimes when multiple people in my department selects the same customer simultaneously, there is a small delay and sometimes it even glitches . Obviously, nothing is perfect but so far my experience is quite good. **What problems is Waitwhile solving and how is that benefiting you?** Managing all the clients, who came first, the reason for their visit ### 17. Very easy to use, sleek design and easy on the eyes. Never have any issues with the site/app. **Rating:** 5.0/5.0 stars **Reviewed by:** Ruben H. | Capital One Cafe Ambassador, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Waitwhile?** How simple and easy it is to find reservations. We use it a lot, pretty much every day, so its a big plus. Many great features! **What do you dislike about Waitwhile?** Nothing bad to say so far. Only thing would be maybe more color? **What problems is Waitwhile solving and how is that benefiting you?** Self management of spaces within cafe ### 18. Waitwhile is very useful tool. Helps to make booking, check in & service easy to navigate. **Rating:** 5.0/5.0 stars **Reviewed by:** krislyne l. | Store Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Waitwhile?** Its very easy to learn and teach to my teams **What do you dislike about Waitwhile?** Whenwe had more than one service they are on seperate pages and can not be seen all together. **What problems is Waitwhile solving and how is that benefiting you?** Just continuing to make its easy to use. Noticed a difference from when I started using it to now. ### 19. simple **Rating:** 4.5/5.0 stars **Reviewed by:** Ethan G. | cafe ambassador, Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Waitwhile?** straight topoint i feel i can find what i need to help customers **What do you dislike about Waitwhile?** the amount of time it takes for the app to load **What problems is Waitwhile solving and how is that benefiting you?** i feel the apps been helpful for our cause to book nooks ### 20. Easy and fuctional. **Rating:** 5.0/5.0 stars **Reviewed by:** Jaime S. | Customer Service, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Waitwhile?** It's a quick log in for co workers, and easy to use. It creates an instant virtual line, updating without having to refresh. I also like that customers can remove themselves from the line, although a lot miss that function. **What do you dislike about Waitwhile?** I wish there was only one check for disclaimers. Customers often get confused by having to check three. **What problems is Waitwhile solving and how is that benefiting you?** Creating a organized line. ### 21. Quick and Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Kinaya H. | ambassador, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2024 **What do you like best about Waitwhile?** Waitwhile is very helpful when guests are having difficulty accessing the QR code through the app. In less than a minute, I can check them in via Waitwhile making the process quick and simple. **What do you dislike about Waitwhile?** So far, I haven't found anything I dislike. **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile helps by allowing qualifying guests who are having difficulty accessing the app to use our nooks. Associates are able to check them in quickly with ease via Waitwhile. ### 22. Great program! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2025 **What do you like best about Waitwhile?** We use WaitWhile to manage our piercing bookings. The system is easy to use, you could also use it on mobile, and, unlike other programs that we use daily, we never have issues with it running or crashing. Our customers also seem to enjoy it. **What do you dislike about Waitwhile?** You should have an app. Also, sometimes it's hard to slide the button across to make it a fuller screen. **What problems is Waitwhile solving and how is that benefiting you?** It is helping our customers make appointments and be confident that somebody will be there to pierce them at the time that they want to be pierced. ### 23. Staying up to Date **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Waitwhile?** What I like best about Waitwhile is that I can see all of my appointments in one place along with timeframes. I also love that once i have taken care of a student I have the option of adding to the queue again if they need to speak with another individual in my instituition. Waitwhile is easy to use and I intergate it into my workday everyday. I love that it is easy to learn, navigate and customize based on your business needs. **What do you dislike about Waitwhile?** I honestly haven't come across any functions that I dislike about Waitwhile. This is my first experience with the program and I am beyond impressed and satisfied. **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile solves the problem of keeping appointments and guests to my office in order. ### 24. Easy to you and convenient. **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea P. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Waitwhile?** The information is displayed accurately and is legible. Easy to use. At my job, we use it every day. **What do you dislike about Waitwhile?** Nothing at the moment. I find the app very useful. **What problems is Waitwhile solving and how is that benefiting you?** It allows us to place appointments in a neatly scheduled format. The information is then displayed correctly for everyone to read easily. ### 25. User Friendly and Clear **Rating:** 5.0/5.0 stars **Reviewed by:** Liz B. | Community Resource Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Waitwhile?** Waitwhile has been extremely helpful for business use. We are able to monitor the customers that are on site, and can make determinations based on the queue that is reflected on Waitwhile. It's a great way to get an idea of the day-to-day business centralized in one location. We use it every day and hopefully can continue to use it moving forward! **What do you dislike about Waitwhile?** I don't see any downsides at the moment. **What problems is Waitwhile solving and how is that benefiting you?** It simplifies a queue of people, and takes the extra thinking out of maintaining the queue. ### 26. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** MELINDA M. | fsho, Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2025 **What do you like best about Waitwhile?** Wiatwhile help organize task and keeps track of time. **What do you dislike about Waitwhile?** The new update has all customer do car information even if they are getting in store pickup. **What problems is Waitwhile solving and how is that benefiting you?** Wait While help by keeping customer in order and amount of time waiting so we can get to the customer fast and efficiently. ### 27. Solid Platform with Nice Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2024 **What do you like best about Waitwhile?** Simple to use, versatile, good privacy protection, solid customer service. **What do you dislike about Waitwhile?** Would be helpful to have a starter guide after each update to show new features (for example, I did not know how to assign a counter after the latest update because the interface layout got changed); would be nice to have an offline version (not sure if that's possibly but there were a couple times waitwhile system was down, and it was very difficult for a workplace who heavily depends on the waitlist system); I think it also would be nice if we can assign people to another counter without having to clear out our owns (for example if I want to assign a cx to counter 6 and I'm using counter 2, whoever I checked off and assign to counter 6 would show that the person is served by both counter 2 and 6); would be nice if the text message notifications send faster; I personally think the sign up interface could be further simplified; lastly, I think the font size could be bigger for improving readability. Thank you for reading! **What problems is Waitwhile solving and how is that benefiting you?** Avoiding customers making a physical line, communicating with customer via the text message feature. ### 28. My Waitwhile Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Chase V. | Customer Service II, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Waitwhile?** I like how organized this site is. It seems relatively easy to navigate. I use this program every day for work and I highly recommend this service to all businesses! **What do you dislike about Waitwhile?** I do think we need more appointment times and slots. Maybe two appointments at the same time/slots? Or three? Also, the customer service/support was slow the last time my supervisor reached out to them to renew our subscription. It took them a few days for our system to work for us after paying for the upgrade. **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile solves the line wait and disorganization we try to avoid. It benefits us to know what to expect and who is next. ### 29. GREAT FOR RETURNS! **Rating:** 5.0/5.0 stars **Reviewed by:** Kj G. | returns, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2025 **What do you like best about Waitwhile?** SPECIFYS WHAT A CUSTOMER NEEDS ASSITANCE WITH **What do you dislike about Waitwhile?** when you click on a customer because you called them you cant put them back to the waitlist in order without completing them **What problems is Waitwhile solving and how is that benefiting you?** making ikea efficient ### 30. Very organized! **Rating:** 5.0/5.0 stars **Reviewed by:** Gia G. | Office assistant at a shelter, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Waitwhile?** Very helpful for our staff! keeps things very organized and helps us run smoothly and quickly! **What do you dislike about Waitwhile?** Sometimes it doesn't let a certain person place an appointment but one us is usually able to get it set **What problems is Waitwhile solving and how is that benefiting you?** It helps get everyone helped in our lobby and makes our foster appointments get priorty instead of waiting when we get busy which is super useful ### 31. Helpful for Line Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2024 **What do you like best about Waitwhile?** Our customers are able to get a better idea of where they are in line and how long of a wait they can expect. The program is easy to use and the data that we get from utilizing this helps with our scheduling. **What do you dislike about Waitwhile?** I have no complaints! I would like for it to autimatically turn back on the next day, if manually turned off. **What problems is Waitwhile solving and how is that benefiting you?** We have long lines at our business. This assists with letting our customers know wait times and for us to see how quickly staff is getting through each customer. ### 32. Effortless Online Office Hours with Waitwhile **Rating:** 5.0/5.0 stars **Reviewed by:** Yu Wen C. | Teaching Assistance, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2024 **What do you like best about Waitwhile?** My favorite thing about Waitwhile is how easy it is to manage the queue and communicate with students waiting. I can keep them updated effortlessly on their place in line. I also appreciate being able to see when and how often students have visited, which helps me understand their learning habits better. **What do you dislike about Waitwhile?** Occasionally, the queue is accidentally left unclosed, which can lead to confusion among students. Having an alert or reminder before each user logs off would be helpful to prevent this. **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile solves the problem of efficiently managing live online office hours by helping me keep students organized in a queue and informed about their status. This makes it easier for me to interact with students in an orderly way, ensuring everyone gets fair attention and reducing any confusion during our sessions ### 33. Waitwhile is Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Waitwhile?** I can see my week and monthly appointments; Automatic reminders to customers which I can customize as well. **What do you dislike about Waitwhile?** Customization of text reminders to meet requirements such " did you complete our application - Yes or No etc" before they book appointment. Customers has indicated they do no always see the "booking" towards the bottom. Bilingual home setting? **What problems is Waitwhile solving and how is that benefiting you?** n/a ### 34. Waitwhile works for me very effective **Rating:** 4.5/5.0 stars **Reviewed by:** Lucy P. | Bilingual CRC Career Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Waitwhile?** It never gives me technical issues. Very easy to set up appointments with. I love the fact that it sends a confirmation to client once the appointment is set. **What do you dislike about Waitwhile?** I have not found an issue yet that makes me dislike it. **What problems is Waitwhile solving and how is that benefiting you?** Easy appointment set up ### 35. Waiwhile **Rating:** 5.0/5.0 stars **Reviewed by:** YASMINE T. | Cafe Ambassador, Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Waitwhile?** Waitwhile is easy to naviagate and utilize. It fast and easy to book customer reservations in the cafe. **What do you dislike about Waitwhile?** It was giving issues at first with meeting room assignments but was able resolve. The meeting rooms were in the wrong order but it was easy to reslove. **What problems is Waitwhile solving and how is that benefiting you?** It helping me managed appointments. Its helps keeps our appointment organized. ### 36. Good UX and very Straightforward **Rating:** 4.5/5.0 stars **Reviewed by:** Ayah S. | Cafe Ambassador, Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Waitwhile?** The UX and UI of the app. It was very intuitive to use and the Visual design was also nice. Feels new and modern **What do you dislike about Waitwhile?** Nothing that I can think about at the moment. **What problems is Waitwhile solving and how is that benefiting you?** In our capital one cafe we have a private room that customers can book. So we use waitwhile to help with those reservations. ### 37. This is a life changing at work, as it lessen and makes our job faster than before using this system **Rating:** 4.5/5.0 stars **Reviewed by:** Victoria A. | Sales Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Waitwhile?** I can easily check the history of visit of the customer, the analytics performance of the planner and customer weekly, monthly and yearly. **What do you dislike about Waitwhile?** That I have to manually put the schedule of the planner on resources as the schedule is different everyday. **What problems is Waitwhile solving and how is that benefiting you?** Tracking the background of the customer visits could be through queue or appointment. ### 38. Efficient and User-Friendly Reservation System **Rating:** 5.0/5.0 stars **Reviewed by:** Miliel H. | Cafe Ambassador, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Waitwhile?** Waitwhile is incredibly intuitive and makes easy to view and manage reservations for our nooks at Capital One. The interface is clean is clean and user friendly, allowing us to check availability, schedule and confirm reservations in just a few clicks. It also provides real time updates, which ensures that everyone is on the same page and eliminates any confusion or dooble booking issues. **What do you dislike about Waitwhile?** While Waitwhile generally efficient, it would be great if there was more customization options to tailor the booking process to specific needs. **What problems is Waitwhile solving and how is that benefiting you?** Verifying reservations and schedualing needs. ### 39. i like how simple and easy is to navigate the system **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse M. | Career specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Waitwhile?** Check in process, how easy is to navigate system **What do you dislike about Waitwhile?** That we can't chat/message one another on the app **What problems is Waitwhile solving and how is that benefiting you?** The wait time, check in system. ### 40. Useful **Rating:** 5.0/5.0 stars **Reviewed by:** Alice G. | Agente Administrativo, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2025 **What do you like best about Waitwhile?** Practical and easy to use, facilitating service. **What do you dislike about Waitwhile?** At the moment the bugs have been resolved, so there is nothing unsatisfactory. **What problems is Waitwhile solving and how is that benefiting you?** Organization ### 41. Simple and sweet **Rating:** 5.0/5.0 stars **Reviewed by:** keyshla c. | ERSEA Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Waitwhile?** The company that I work for is a headstart so we do applications for parents that want to sign up their children. What I like about the waitwhile is that it eases the line of parents that are waiting for us to do these applications. They sign in and we are able to track our families through this wonderful data. I also cant wait for the tags to be customizable. **What do you dislike about Waitwhile?** I dont have a downside since Im only using the free version not by choice though. But I guess if I have to say a downside would be that I dont have access to all the wonderful features that waitwhile offers. **What problems is Waitwhile solving and how is that benefiting you?** Definitely helping with managing our queue line when we get super busy. ### 42. use it to schedule appointments and walk ins in a hospital **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2024 **What do you like best about Waitwhile?** i like that it is very easy to navigate. **What do you dislike about Waitwhile?** Maybe have ways to communicate with appointment holders on the main screen instead of switching between windows **What problems is Waitwhile solving and how is that benefiting you?** organization in the workplace regarding scheduling ### 43. very effective **Rating:** 4.5/5.0 stars **Reviewed by:** janette t. | warehouse, Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2024 **What do you like best about Waitwhile?** it'll show us a description of the orders **What do you dislike about Waitwhile?** trying to send messages to customers through a different page **What problems is Waitwhile solving and how is that benefiting you?** sometimes it doesn't notify right away ### 44. Excellent for high traffic areas **Rating:** 5.0/5.0 stars **Reviewed by:** Hamish s. | Customer Care Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Waitwhile?** Simple to use. Great for accurate KPIs and Analytics **What do you dislike about Waitwhile?** Nothing. Its easy fro coworkers to use and serve customers **What problems is Waitwhile solving and how is that benefiting you?** measuring waiting and serving times ### 45. The Go-To Booking Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Joel S. | information systems manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Waitwhile?** The overall ease of use of Waitwhile allows end-users to smoothly configure and setup user accounts, stores/locations, and link to other resources via api or directly with Waitwhile connections (Zapier). **What do you dislike about Waitwhile?** The one thing that needs improvement per say is the iOS application as it is still not fully developed and could use some more independent engines as opposed to what is considered a "web clip" in MDMs. **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile is maintaining all of our customers across 10+ stores organized and booked to our specific locations around the globe. We are able to manage bookings, queues and walk-ins through this booking platform and have been able to link it to our website, email chains and other marketing tools. ### 46. WaitWhile is a game changer for service **Rating:** 5.0/5.0 stars **Reviewed by:** Beth H. | Associate Registrar, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2023 **What do you like best about Waitwhile?** We appreciate that our customers are no longer required to sit outside the office waiting for us to finish up with our previous appointment. They're able to grab a coffee, run an errand, or wander campus as they wait their turn. We've also stopped blocking pre-booked appointments for predetermined amounts of time. We can now use as much/little time as we need with each person, and pick up the next immediately after. Waitwhile has had a tremendous impact on our ability to use our time efficiently. We're also grateful that this is an affordable option, and that the customer service support is top notch. **What do you dislike about Waitwhile?** No complaints about Waitwhile on our end. This is a game changer. **What problems is Waitwhile solving and how is that benefiting you?** This is benefitting us as we no longer have no-shows for appointments booked weeks in advance. As well, we no longer have wasted gaps where appointments end early, or pressure to cut things off in order to avoid running late. ### 47. Waitwhile is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Anika T. | Laboratory Clerk, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Waitwhile?** The most helpful thing about waitwhile is the notifications it sends clients regarding upcoming appointments. **What do you dislike about Waitwhile?** One thing I dislike is that it does not continulally tell the client what number they are on the wait list. **What problems is Waitwhile solving and how is that benefiting you?** Solving the problem of wait lists. ### 48. Great efficiency! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2024 **What do you like best about Waitwhile?** waitwhile is easy to navigate and user friendly **What do you dislike about Waitwhile?** i havent come across any complaints yet! **What problems is Waitwhile solving and how is that benefiting you?** organizing appointments and customers ### 49. GREAT application for Retail Showroom **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2025 **What do you like best about Waitwhile?** Waitwhile is a valuable tool in our Showroom as it gives us the ability to prioritize customers to alleviate long wait times and to track floor traffic. **What do you dislike about Waitwhile?** Limited spaces for customers being helped. **What problems is Waitwhile solving and how is that benefiting you?** Keeping customers assured they are going to be helped in a timey manner. ### 50. Excellent Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Amber B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Waitwhile?** The implementation of waitwhhile was easy to start, easy to navigate and easy to comprehend the features. Waitwhile is great because I am able to keep it open and see who is waiting in our lobby and helps us to ensure that our members are being helped in a timely and efficient mannner. I am also able to filter the waitlist so I may see who is waiting for my department. It is also very easy to add members to other departments for further assistance. I use the application daily for work to assist members and to help my coworkers when there is a line. Customer support is available and useful when we are notified through email that someone cancelled their visit. **What do you dislike about Waitwhile?** I have not experienced any downsides to waitwhile. **What problems is Waitwhile solving and how is that benefiting you?** The problems waitwhile helps to solve is the wait time in the lobby. It also helps to have the member's name so we are able to call by name rather than not knowing who we're calling to help. ## Waitwhile Discussions - [How do you use Waitwhile?](https://www.g2.com/discussions/how-do-you-use-waitwhile) - 2 comments, 1 upvote - [Does Waitwhile have an app?](https://www.g2.com/discussions/does-waitwhile-have-an-app) - 3 comments, 1 upvote - [Cannot download app](https://www.g2.com/discussions/cannot-download-app) - 1 comment, 1 upvote - [What does Waitwhile do?](https://www.g2.com/discussions/what-does-waitwhile-do) - 1 comment - [View Waitwhile pricing details and edition comparison](https://www.g2.com/products/waitwhile/reviews?filters%5Bnps_score%5D=5&page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+19%3A51%3A42+-0500&secure%5Bsession_id%5D=046c1f33-a783-4d8b-a1ca-89ba313b3c38&secure%5Btoken%5D=e6e4128afb335de2d99ce8d4aaf9eac7101b40d7d3e166f5c99628bffbf8aed6&format=llm_user) ## Waitwhile Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Waitwhile Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Customer Support** - SMS Updates - VIP Settings - Multilanguage Support **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications - Recurring Appointments - Automated Scheduling - Group Scheduling **Reporting and Analytics** - Customer Information - Predictive Analytics - Clerk Performance Reports - Location-based Peformance Reports **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Hardware** - Hardware Agnostic - Digital Signage **Personalization** - Branding - Links **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Generative AI ** - AI Text-to-Speech **Generative AI** - Generative AI **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction **Additional Functionality** - Access Controls/Permissions - Customizable Forms - Customizable Templates - Availability Management - Wait List Management - Mobile Access - Client Portal - Data Import/Export - Appointment Management - Email Marketing - Client Management - Employee Management - Client Database - Online Booking - Reporting & Statistics - SMS Messaging - Credit Card Processing - API - Multi-Location - Email Management - Customer History - Calendar Management - AI Copilot - Activity Dashboard ## Top Waitwhile Alternatives - [Qminder](https://www.g2.com/products/qminder/reviews) - 4.6/5.0 (248 reviews) - [WaitWell](https://www.g2.com/products/waitwell/reviews) - 4.7/5.0 (98 reviews) - [Wavetec](https://www.g2.com/products/wavetec/reviews) - 4.8/5.0 (30 reviews)