# Waitwhile Reviews **Vendor:** Waitwhile, Inc **Category:** [Queue Management Software](https://www.g2.com/categories/queue-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 338 ## About Waitwhile Waitwhile is a user-friendly queue management and appointment scheduling solution designed to help businesses optimize their operations and enhance customer experiences. By offering virtual waitlists and seamless appointment scheduling, Waitwhile enables organizations to manage customer flow efficiently, ensuring that both walk-ins and scheduled appointments are handled with ease. This platform is particularly beneficial for businesses that rely on in-person interactions, such as retail stores, restaurants, and service providers. The target audience for Waitwhile includes businesses of all sizes that seek to improve customer engagement and streamline their operational processes. From large retailers like Best Buy and Louis Vuitton to boutique service providers, Waitwhile caters to a diverse range of industries. The platform is particularly useful in scenarios where customer wait times can lead to frustration or lost sales opportunities. By implementing Waitwhile, businesses can create a more organized and pleasant experience for their customers, ultimately driving higher conversion rates and customer satisfaction. Key features of Waitwhile include integrated waitlists and appointment bookings, which allow businesses to manage all customer interactions in one centralized location. This feature not only increases operational efficiency but also enhances the employee experience by reducing the chaos often associated with managing customer flow. Additionally, the platform offers unrivaled customization options, enabling businesses to tailor the customer journey to their specific needs. This flexibility minimizes drop-offs and maximizes upsell opportunities, allowing businesses to capitalize on every customer interaction. Moreover, Waitwhile's best-in-class API and integrations facilitate seamless connectivity with existing technology stacks, ensuring that businesses can automate their workflows without disrupting their current systems. The platform's user-friendly interface is designed for ease of use, allowing administrators to configure settings quickly, employees to get started with minimal training, and customers to navigate the system effortlessly. This focus on user experience sets Waitwhile apart from other queue management solutions, making it a preferred choice for organizations looking to enhance their service delivery. In summary, Waitwhile stands out as a comprehensive queue management and appointment scheduling platform that not only improves operational efficiency but also enriches the customer experience. By leveraging its advanced features and capabilities, businesses can transform how they manage customer interactions, ultimately leading to increased satisfaction and loyalty. ## Waitwhile Pros & Cons **What users like:** - Users love the **ease of use** of Waitwhile, appreciating its intuitive interface and efficient appointment management features. (82 reviews) - Users value the **user-friendly interface** of Waitwhile, making it easy to navigate and manage customer appointments. (45 reviews) - Users find the **easy setup** of Waitwhile convenient, allowing for quick and efficient use right from the start. (21 reviews) - Users appreciate the **intuitive appointment management** of Waitwhile, enhancing their efficiency and client interactions daily. (20 reviews) - Users value the **time efficiency** of Waitwhile, enjoying quick task management and seamless customer check-ins. (19 reviews) - Users value the **ease of use and efficiency** of Waitwhile, enhancing customer service and overall experience. (16 reviews) - Users love the **messaging feature** in Waitwhile, enhancing communication and improving management of appointments effectively. (15 reviews) - Easy Scheduling (10 reviews) - Customer Support (9 reviews) - Customization (9 reviews) **What users dislike:** - Users find **client experience challenging** for elderly clients due to privacy concerns and inconsistent communication about appointments. (8 reviews) - Users desire **missing features** like granular permissions and smaller time increments for improved reservation management. (8 reviews) - Users report difficulties with **messaging issues** , including mismatched notifications and lack of in-app communication options. (7 reviews) - Users find the **inefficient processes** in Waitwhile cumbersome, leading to delays and difficulties in managing orders effectively. (4 reviews) - Users experience a **steep learning curve** with Waitwhile, finding the interface and settings difficult to navigate initially. (4 reviews) - Users find the **technical issues** with Waitwhile challenging, including access delays and occasional glitches during peak times. (4 reviews) - Automation Limitations (3 reviews) - Data Inaccuracy (3 reviews) - Expensive (3 reviews) - Feature Issues (3 reviews) ## Waitwhile Reviews ### 1. Service Manager **Rating:** 5.0/5.0 stars **Reviewed by:** JIM P. | s, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2021 **What do you like best about Waitwhile?** Its where the customer can schedule there appointment in real time and see what is available for there servicethe ease tt **What do you dislike about Waitwhile?** no complaints ,system works as promised with no headaches **What problems is Waitwhile solving and how is that benefiting you?** keeping trac of current apointment,and futre ones keeping trac of cust history **Official Response from Aleksandra Pietrzak:** > Thank you very much for your positive review! We're thrilled to hear you're happy with the product and that you feel it works as promised. Feel free to drop us a line at: hello@waitwhile.com if you need anything. ### 2. Efficient and Precise **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2023 **What do you like best about Waitwhile?** Easy to work around, precise , accurate and convenient. **What do you dislike about Waitwhile?** The new update shows lesser descriptions. **What problems is Waitwhile solving and how is that benefiting you?** Queue management, wait time calculation, details ### 3. It works well for keeping the flow of patients steady. **Rating:** 4.0/5.0 stars **Reviewed by:** sydney S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Waitwhile?** Its easy to use, And enjoyable to use...... **What do you dislike about Waitwhile?** Nothing, i enjoy the aplication . Its easy too use. **What problems is Waitwhile solving and how is that benefiting you?** it solves the complications of multiple people handling patients ### 4. Great software for Small Business Retail **Rating:** 5.0/5.0 stars **Reviewed by:** Anna B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2023 **What do you like best about Waitwhile?** Everything! So easy to creat appointment windows, manage a waitlist, and toggle between waiting, serving, and served. I like the chat function as well. **What do you dislike about Waitwhile?** I wish the software would default to Wait List, rather than being able to add someone to the Serving or Served lists. It took a couple of times missing customers to realize I was adding them to the Serving or Served list rather than the Wait List. **What problems is Waitwhile solving and how is that benefiting you?** As a small business, we heavily rely on a wait list during busy times. Waitwhile is much easier than our old method of customers adding their name to a dry erase board. ### 5. A Very Useful Queue System **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel L. | Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2023 **What do you like best about Waitwhile?** Waitwhile is a very responsive, easy to use, and reliable service that allows our business to take care of clientele in a timely and effective manner and prevent bottlenecking and long wait times. **What do you dislike about Waitwhile?** It can be too easy to interfere with other processes if one is to click the wrong tab for waiting/serving. Occasionally a moment of inattention can cause a major problem. **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile has helped with queueing for products to be pulled from our forklift area, and making sure that customers know when their product is available for pickup in a timely manner, thus eliminating massive wait times with poor communication. ### 6. It is so convenient to have clients check in this way so that entire staff has a visual **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa W. | Assistant Hospital Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about Waitwhile?** Time-saving is the most helpful because scanning and checking in is so quick. It is straightforward and gives you all details the patient is here for. There is no comparison **What do you dislike about Waitwhile?** The biggest hurdle I have noticed is clients are not familiar with a "QR" code. The clientele we have to think it is an app for the most part and seems to be uncomfortable using their camera **What problems is Waitwhile solving and how is that benefiting you?** It saves alot of time which keeps appointments running close to on time ### 7. Waitwhile meshes nicely with ServiceNow **Rating:** 5.0/5.0 stars **Reviewed by:** Chris M. | Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2023 **What do you like best about Waitwhile?** The ability to edit the customer information to include ServiceNow ticket information, plus the fact that the ticket number is then displayed for easy reference, is very useful. **What do you dislike about Waitwhile?** I have only been using Waitwhile for a short time, but I see nothing that would justify any negative criticism. **What problems is Waitwhile solving and how is that benefiting you?** Working at the busy WarnerMedia TechBar, keeping track of walk-ins, as well as appointment based customers, would prove daunting without the added organization provided through Waitwhile. ### 8. Much less stressful working environment. First in first served **Rating:** 5.0/5.0 stars **Reviewed by:** Wei C. | Product Expert, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2022 **What do you like best about Waitwhile?** Keeping customers in check and very fair to all customers. **What do you dislike about Waitwhile?** Should have a pop-up screen when customers reply to the phone text message. **What problems is Waitwhile solving and how is that benefiting you?** First in, first served process. Very fair to all customers. **Official Response from Aleksandra Pietrzak:** > Thank you for sharing your feedback, Wei! We're super happy to hear that you found our product helpful. We're here for you if you need anything. ### 9. AMAZING AND PLEASANT TO USE, VERY SMOOTH SOFTWARE AND EXPERIENCE WHILE USING THIS APPLICATION **Rating:** 5.0/5.0 stars **Reviewed by:** lester p. | customer service returns II, Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Waitwhile?** HOW I CAN EDIT AND ADJUST THE THE CUSTOMER'S INFORMATION AND BE ABLE TO LABEL THE CUSTOMERS ON THE WAIT WHILE AS A NO-SHOW, AND YOU MAY BE ABLE PROPERLY TO REACH THEM THROUGH THE BUILT-IN SMS FEATURE. I ALSO APPRECIATE HOW EASY IT IS FOR CUSTOMERS TO BE ABLE TO SIGN UP AND GO; THERE ARE S ALSO OPTIONS AND VARIETIES TO GET FULL INFORMATION TO KNOW WHAT YOU'' EXPECT FROM THE NEXT CUSTOMER AND KNOW WHAT THEY NEED FROM ME NEXT. **What do you dislike about Waitwhile?** I wished the kiosk used for the wait while was more visible. Though there are QR codes and more minor signs, customers seem to pass it like nothing; perhaps an upright design, such as the ordering kiosks at Mcdonald's, those big sized screens and possibly a vibrant color will be an eye sore and most likely have more customers sign up. Though overall waitwhile's features in general have been aiding me in every way and definetly keeps things organized instead of having people argue about who was first in line or whom was there longer. I've been happy overall with waitwhile's features. **What problems is Waitwhile solving and how is that benefiting you?** A problem waiting while is solving for me is when customers come in and take a number and leave, with wait while they'll keep their place in line while shopping, but also be able to know where their place in line is, which benefits us because we'll get a higher rate of amount customers that do show up **Official Response from Aleksandra Pietrzak:** > Thank you for sharing your positive feedback, Lester! It's great to hear you're happy with the product and found it pleasant to use. If you ever need any tech support, feel free to drop us a line at: hello@waitwhile.com or reach out to our Customer Success Team through the chat. ### 10. Very useful application **Rating:** 5.0/5.0 stars **Reviewed by:** Abraham G. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Waitwhile?** very intuitive and very useful reminder functions **What do you dislike about Waitwhile?** When we had to manage a waiting list of 5000 clients, there is no page change button that allows you to reach a specific number, you have to "jump" from 50 to 50. That the integration of the app to make calls could be broader to other applications. **What problems is Waitwhile solving and how is that benefiting you?** It showed us the order in which customers requested the service and we had the option of sending messages directly from the App. We were able to visualize the number of clients served, pending clients. ### 11. Waitwhile is such a great tool to keep patients/clients in the know of their office visit. **Rating:** 5.0/5.0 stars **Reviewed by:** Jose B. | Medical Doctor Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2023 **What do you like best about Waitwhile?** The easiness and efficiency of notifying a patient online whenever their turn is up next to visit the Doctor and the notification that directs them to visit the front desk so they can be roomed. **What do you dislike about Waitwhile?** Currently, I do not have any complaints about this software. So far, this software has shown effectiveness and effeffiecny in the medical platform. So far, there are no fixes that I would recommend for this software. **What problems is Waitwhile solving and how is that benefiting you?** The problem it is solving is the efficiency of notification of when the Patient is up next to see a provider. Sometimes patients like to wait outside the office, or they go on a coffee run; then Waitwhile presents the opportunity for a notification to be sent without having to go the extra mile of trying to locate a patient. ### 12. Good Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Idalia S. | Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Waitwhile?** Easy to navigate and make appointments. Send automatic nitifications to the candidates. **What do you dislike about Waitwhile?** Nothing dislike of this product. Nothing negative to said. **What problems is Waitwhile solving and how is that benefiting you?** Time and recheduling. cadidadates can make the owns appoitments. ### 13. The best way to keep them waiting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Waitwhile?** Seamless expĂ©rience for business and Customer. User friendly and simultanious use between users of the same team **What do you dislike about Waitwhile?** To prep the List of Parameters. Lack autosugestions **What problems is Waitwhile solving and how is that benefiting you?** Sharing the queu update instantly with thĂ© whole team avoiding confision and Customer frustration ### 14. Good use of tech **Rating:** 5.0/5.0 stars **Reviewed by:** Jessi A. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2023 **What do you like best about Waitwhile?** I like using waitwhile instead of standing in line. I wish it was used in more places like pharmacies and dr.'s offices. I'd much rather wait in my car than in a stuffy office environment. **What do you dislike about Waitwhile?** User error is the only downside to the wait while app. **What problems is Waitwhile solving and how is that benefiting you?** waitwhile eliminates the need for customers waiting for thier orders to assemble in a particular area. ### 15. Intuitive, user friendly, easily customizable! **Rating:** 5.0/5.0 stars **Reviewed by:** Bonnie H. | Recreation and Fitness Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2023 **What do you like best about Waitwhile?** That i can send custom message to our customers. I also like that we can set a geo-fence and that people can only register if they are within a certain proximity of the facility. Our staff likes the overall look and simplicity of using the app. **What do you dislike about Waitwhile?** Cost may be the only real thing, because otherwise it has been really useful. Using the app has really improve communciation with our customers and has overall made our jobs easier. **What problems is Waitwhile solving and how is that benefiting you?** We previously had a paper waitlist, and we had to you a microphone to call the waitlist. In a busy and loud ice arena, this is really difficult. Now we can digitally communicate with customers. They like the simplicty and so do we. It's simplified our processes so much! **Official Response from Aleksandra Pietrzak:** > Thank you for sharing your feedback, Bonnie! We're glad to hear you're happy with the product and found it easy to use. If you ever need any tech support, feel free to drop us a line at: hello@waitwhile.com or reach out to our Customer Success Team through the chat. ### 16. Waitwhile review **Rating:** 5.0/5.0 stars **Reviewed by:** Gio T. | Enterprise (> 1000 emp.) **Reviewed Date:** April 11, 2023 **What do you like best about Waitwhile?** The simplicity of waitwhile is my favorite thing about it. **What do you dislike about Waitwhile?** Not much to be honest i guess it could look better but it gets the job done **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile helps us keep our line in order and organized. ### 17. Great program! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2023 **What do you like best about Waitwhile?** The program is very easy to use and the provided stats are awesome **What do you dislike about Waitwhile?** I have not encountered any down side yet, but it would be great if we could provide advisor locations in the system **What problems is Waitwhile solving and how is that benefiting you?** Organizing and accounting our students ### 18. Waitwhile the next thing **Rating:** 5.0/5.0 stars **Reviewed by:** tyler c. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2023 **What do you like best about Waitwhile?** I like how easy it is to use and the message aspect **What do you dislike about Waitwhile?** i wish we had alittle more access to specifics for our returns **What problems is Waitwhile solving and how is that benefiting you?** Issues with lines and having performances reviewed ### 19. easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Keith G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Waitwhile?** I like how easy it is to function and to navigate thru the screens. It is very fast and easy to use. **What do you dislike about Waitwhile?** I have no complaints about waitwhile because it was simple to use. **What problems is Waitwhile solving and how is that benefiting you?** It helps us with the customer to prepare them for their service ### 20. Great platform so far so good **Rating:** 5.0/5.0 stars **Reviewed by:** Yaroslava T. | Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Waitwhile?** Easy to communicate through the platform with the clients(text messaging) **What do you dislike about Waitwhile?** Dont like that it does not allow me to type email addresses in the text messaging box. **What problems is Waitwhile solving and how is that benefiting you?** Able to manage clints who didn't show up on time and put them back on the waiting list. ### 21. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth T. | Financial Aid Counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Waitwhile?** As a self proclaim old-school individual, I seldom find myself praising software, but I definitely find my task to have simplified when using WaitWhile. **What do you dislike about Waitwhile?** I have been using the software for almost a year and I dont have any suggestions at this time for improvement. I like Waitwhile because its simple and requires little to no training to use. **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile allows our department to log the voicemails throughout the day. My favorite feature is that it allows to assign clients to individual members in our department. ### 22. Awesome software **Rating:** 5.0/5.0 stars **Reviewed by:** christian E. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Waitwhile?** Very effective with large crowds, keeps the workplace quiet and organized, would highly recommend **What do you dislike about Waitwhile?** Sometimes it doesn't update right away but its rare when that happens **What problems is Waitwhile solving and how is that benefiting you?** quiet workplace and for multi-office use ### 23. This app is a very convenient tool to work with. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2022 **What do you like best about Waitwhile?** The integration of the app in website and its customization features. **What do you dislike about Waitwhile?** The integration of waitwhile with zoom or outlook meetings should be more user-friendly. **Recommendations to others considering Waitwhile:** This is a great app for Queue management and booking appointments. **What problems is Waitwhile solving and how is that benefiting you?** Waitlist and Booking appointments. This app helped us significantly in the lockdown period and we continued working with it. We expanded the use of app in other divisions. **Official Response from Aleksandra Pietrzak:** > Thank you for the review! We really appreciate you sharing your Waitwhile experience. If you ever need any tech support, feel free to drop us a line at: hello@waitwhile.com or reach our to our Customer Success Team through the chat. ### 24. Waitwhile streamlines customer service... **Rating:** 5.0/5.0 stars **Reviewed by:** Marjory D. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2023 **What do you like best about Waitwhile?** One place for all customer info and contact details. Also very helpful to see return customers and with whom they worked with in the past. **What do you dislike about Waitwhile?** Not everybody wants to give out their info these days. **What problems is Waitwhile solving and how is that benefiting you?** Tracking customers, amount of visits and contact info. ### 25. Waitwhile helps us reduce customer frustration at IKEA **Rating:** 5.0/5.0 stars **Reviewed by:** Eleshia T. | customer service, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2022 **What do you like best about Waitwhile?** What is most helpful about wait-while? It's the essential tool my coworkers and I use daily at Ikea. What are the upsides of using wait-while? Keeping the workplace organization with a nice flow of happy customers visiting Ikea and using wait while and don't have to wait any longer than 2 min I love to wait- while at IKEA, it helps reduce frustrated customers and improves customer surveys. Customers can make appointments at home to return, and pick up products. Wait while is a simple, user-friendly, and intelligent online waitlist application that aims to smoothen out the operations of various types of businesses and organizations **What do you dislike about Waitwhile?** What do you dislike? I can say I don't have any complaints. I prefer every retail store that works with customers who have waited while in their store. This product is the next best thing on the market. At IKEA, we see more and more happy customers leaving IKEA without waiting so long in return. We also use wait -while picking up products and spare parts the co-founder made wait while and looked at both party thought like if he was the customer as well as the employer **Recommendations to others considering Waitwhile:** i recommend all company in retails it would make people understand their place in line **What problems is Waitwhile solving and how is that benefiting you?** Wait while solving a big issue at Ikea during the weeks and weekends when it was jam-packed, and customers were all over the place due to cov-19 restrictions. Customers see their names on TV in order, and number and they have to sign in to be helped wait while benefits me by showing customers how to use wait while or QR code so the customer doesn't stand in line. What is most helpful about wait-while? It's the essential tool my coworkers and I use daily at Ikea. What are the upsides of using wait-while? Keeping the workplace organization with a nice flow of happy customers visiting Ikea and using wait while and don't have to wait any longer than 2 min I love to wait- while at IKEA, it helps reduce frustrated customers and improves customer surveys. Customers can make appointments at home to return and pick up products. Wait while is a simple, user-friendly, and intelligent online waitlist application that aims to smoothen out the operations of various types of businesses and organizations **Official Response from Aleksandra Pietrzak:** > Thank you for sharing your feedback, Eleshia! We're super happy to hear that you found our product helpful. We're here for you if you need anything. ### 26. I like waitwhile **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda W. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Waitwhile?** It's very easy to use. I like that you can pan out to weekly or daily. It makes it very nice to see the layout for the week. **What do you dislike about Waitwhile?** I do not like that you cannot double book appointments in each slot.It would be very helpful to be able to do that. **What problems is Waitwhile solving and how is that benefiting you?** I have not had any actual problems with waitwhile, which is why I like it. ### 27. Using Waitwhile to Schedule Appointments for Healthcare Employees **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2023 **What do you like best about Waitwhile?** Very user-friendly and updates are made frequently **What do you dislike about Waitwhile?** Sometimes users do not use the Waitwhile system properly, such as check-in when they arrive, say they are delayed, etc **What problems is Waitwhile solving and how is that benefiting you?** Manage appointments on a daily basis and keeping track of future appointments about a month in advance to serve healthcare employees in our region ### 28. Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Waitwhile?** The best last it's esay to use. Helps people stay organized **What do you dislike about Waitwhile?** There are moments the system goes down. It had a moment where you couldn't use the resource page. **What problems is Waitwhile solving and how is that benefiting you?** It's helping customers stay organized. It helps them see themselves in virtual list. ### 29. WAITWHILE EFFICIENCY **Rating:** 5.0/5.0 stars **Reviewed by:** meenu n. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Waitwhile?** Its systematic structure and accuracy to stay connected with the entire team. **What do you dislike about Waitwhile?** Nothing there is no point in disliking waitwhile. **What problems is Waitwhile solving and how is that benefiting you?** It helps to convey best to queue system to our colleagues. ### 30. Great Program for Hospital Communication! **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa S. | Client Services Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Waitwhile?** Easy to use, logical formatting, and great way to communicate pertinent information about patients between multiple hospital departments. Also love how it helps the environment and we use less paper resources. **What do you dislike about Waitwhile?** I honestly cannot think of anything right now. I really enjoy using it and so do my coworkers! **What problems is Waitwhile solving and how is that benefiting you?** Solving communication issues and helping our hospital workflow become more efficient. **Official Response from Aleksandra Pietrzak:** > Thank you for sharing your positive feedback, Lisa! We 're glad to hear you're happy with the product and found it easy to use. If you ever need any tech support, feel free to drop us a line at: hello@waitwhile.com or reach out to our Customer Success Team through the chat. ### 31. Great System - Very Useful **Rating:** 5.0/5.0 stars **Reviewed by:** John R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Waitwhile?** This system was extremely helpful and useful for our needs. We were having issues with people bottlenecking at our POS and this worked out great! **What do you dislike about Waitwhile?** Could use better onboarding, but, I eventually figured out what I needed to do. **What problems is Waitwhile solving and how is that benefiting you?** Long lines... ### 32. Medical Asst. **Rating:** 5.0/5.0 stars **Reviewed by:** Shanea D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2023 **What do you like best about Waitwhile?** The most Helpful thing I love about Waitwhile is that we can keep the patients up to date on everything. **What do you dislike about Waitwhile?** There isn't mothing that I dislike about Waitwhile. **What problems is Waitwhile solving and how is that benefiting you?** My company does.t have no issues with Waitwhile. ### 33. Reduce the stress **Rating:** 5.0/5.0 stars **Reviewed by:** Evelyne B. | Admissions Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2022 **What do you like best about Waitwhile?** The automatic emails that are sent to the clients in the queue **What do you dislike about Waitwhile?** That mu region cannot have the text messages feature yet **Recommendations to others considering Waitwhile:** use it today if you want to reduce anxiety with your clients **What problems is Waitwhile solving and how is that benefiting you?** It solves for me the non-stop calls clients would make to ask when their turn would reach to be served and this has allowed the team the peace of mind to work with minimal interruptions from clients calling ALL THE TIME sometimes just to complain. so I can say our efficiency has increased because clients can see/track their wait time and stay patient until they are served and our turnaround time has improved our efficiency and also the clients are now happy which has boosted referrals and now the business is also having a higher close rate. this has improved our earnings. **Official Response from Aleksandra Pietrzak:** > Thank you for sharing your positive feedback, Evelyne! It's amazing to hear our product helps reduce the anxiety with your clients and increase business efficiency. ### 34. Waitwhile review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2023 **What do you like best about Waitwhile?** Waithile makes working with customers much easier. **What do you dislike about Waitwhile?** The UI could be a bit misleading when customers are waiting. **What problems is Waitwhile solving and how is that benefiting you?** Lessing time spent in line. ### 35. Waitwhile Is Great! **Rating:** 4.5/5.0 stars **Reviewed by:** Mark S. | Enrollment Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2022 **What do you like best about Waitwhile?** The usability is straightforward, and it is pretty intuitive. We really enjoy the SMS cmposenet to commuicate with clients (parents). Customer support is excellent. **What do you dislike about Waitwhile?** Sometimes updates affect our ability to use the app effectively until support can resolve the issue. This is usually very brief. We would like to see alerts for SMS messaging. A chat box would be excellent. **Recommendations to others considering Waitwhile:** You may want to consider the accessibility of the community. It seems that Waitwhile is much easier to use as an organization. It meets all of our scheduling and organizational needs, as well as planning and logistics. We get comments that it is not as accessible or user-friendly to the outside users of our community members. **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile has been instrumental in organizing our enrollment procedures for our school district. It has been one of the most effective tools to allow us to go online with enrolment processes. **Official Response from Aleksandra Pietrzak:** > Thank you for the review, Mark! We really appreciate you sharing your Waitwhile experience. If you ever need any tech support, feel free to drop us a line at: hello@waitwhile.com or reach our to our Customer Success Team through the chat. ### 36. great experience **Rating:** 5.0/5.0 stars **Reviewed by:** loren r. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Waitwhile?** Convenient, professional looking &easy to navigate. **What do you dislike about Waitwhile?** The process worked efficiently, so everything was great **What problems is Waitwhile solving and how is that benefiting you?** Saving time during our interaction with our customer base during rsvp and entry. ### 37. Positive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2022 **What do you like best about Waitwhile?** Student can schedule their own appointment with me. They can change their appointment without having to call me. **What do you dislike about Waitwhile?** Being limited on the number of times I can send the student a text message. I can't afford a site license since I am the only department that uses Wait While thus my number of text messages is limited. Also, I have not been able to get linked with Microsoft Outlook through Zapier and thus I have to run two separate calendars. **What problems is Waitwhile solving and how is that benefiting you?** Students can schedule an appointment without having to call me. I like that it gives them to option to change their appointment as well. **Official Response from Aleksandra Pietrzak:** > Thank you for sharing your feedback! We're super happy to hear that you found our product helpful and fairly easy to use. ### 38. EXELLENT SITE AND SO EASY TO NAVIGATE **Rating:** 5.0/5.0 stars **Reviewed by:** NADA Y. | DESIGN SONSULTANT, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2023 **What do you like best about Waitwhile?** THE EASY ACCESS TO CLIENTS, AND ONCE THEY ARE HELPED EASILY TO TAKE OUT OF THE QUEUE MPLUS THE GREAT CUSTOMER SERVICE AND MANAGEMENTS **What do you dislike about Waitwhile?** I LIKE EVERYTHING ABOUT WAITWHILE, NOTHING TO DISLIKE **What problems is Waitwhile solving and how is that benefiting you?** EASY ACCESS TO CUSTOMERS ### 39. Streamlines Waiting for my Barbershop **Rating:** 5.0/5.0 stars **Reviewed by:** Jim M. | Software Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2022 **What do you like best about Waitwhile?** I absolutely love that I no longer have to **What do you dislike about Waitwhile?** I absolutely love that I no longer have to use a whiteboard to keep track of my waiters. Waitwhile has been absolutely amazing in allowing people to check in manually and check in before they even get there. It helps me plan out my day. **Recommendations to others considering Waitwhile:** Does not integrate with Square POS or appointments **What problems is Waitwhile solving and how is that benefiting you?** It has really helped me keep track of my overall wait time with its analytics. Also, people don't have to get to my shop to check in. They can do it from my website or the personal link from Waitwhile. **Official Response from Aleksandra Pietrzak:** > Thanks for your positive review, Jim! We really appreciate you taking the time to share your Waitwhile experience. It's great to hear that you find our product helpful! We're here for you if you need anything. ### 40. Love this modern day customer service tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jimmie T. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2022 **What do you like best about Waitwhile?** I love waitwhile because it allows you to control the chaos! During Covid people stayed home more and noticed health issues with pets, causing a huge influx in patients to be seen. **What do you dislike about Waitwhile?** Absolutely nothing. I have no complaints. The approximated wait times are not accurate but we just turn that feature off and it works perfectly for us. 10 out of 10 recommended **Recommendations to others considering Waitwhile:** Do it! You will hate it at first, but realize later on the jewel it really is. **What problems is Waitwhile solving and how is that benefiting you?** Controlling the chaos! Covid caused mass numbers of patients to be seen. This helps our employees and patients by respecting their time. I would not get rid of this jewel! **Official Response from Aleksandra Pietrzak:** > Thank you for sharing your feedback, Jimmie! We're super happy to hear that you found our product helpful. We're here for you if you need anything. ### 41. Waitwhile rocks your business! **Rating:** 5.0/5.0 stars **Reviewed by:** Trish S. | Latin American Business Consultant/Spanish VO Talent & Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2022 **What do you like best about Waitwhile?** Waitwhile was easy to install, my clients from ages 16 to 80 love the easy to use design and my employees love the fact they can contact and get immediate responses from the support team as needed. Due to Covid tracking, I was forced to start taking appointments. For 50 years our family business was a walk in shop. I was scared we would lose customers by changing the business model. Waitwhile made it easy. I can even export the information and run reports. The staff is very attentive and professional and the updates are made based on feedback from us that keeps improving the system. It was pretty much a seamless transition and our business is rocking in Cleveland! **What do you dislike about Waitwhile?** Could use a little more centralized control for Owner vs. resources. In other words so manager can control resources only see activity that pertains to them...ie notification settings should be controlled by manager only. **What problems is Waitwhile solving and how is that benefiting you?** We definitely solved the Covid requirements of controlling the amount of people in our shop and tracking names. We solved the waiting time during high traffic flow. We gained clients from shops that are used to appointments in other words most that prefer controlling their daily schedule and made it easier for employees to take breaks and vacations...they are happier and produce better. Finally, it provides me the information to allow me to close my register and books every night with ease as I can track names and payments to balance out my register at any time. **Official Response from Aleksandra Pietrzak:** > Thank you for sharing your feedback, Trish! We're so glad to hear you're happy with the product and found it easy to use. If you ever need any tech support, feel free to drop us a line at: hello@waitwhile.com or reach out to our Customer Success Team through the chat. ### 42. Simple, yet quite effective! **Rating:** 5.0/5.0 stars **Reviewed by:** LaTia H. | Judicial Assistant 2, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2022 **What do you like best about Waitwhile?** Using Waitwhile takes the guesswork out of tracking clients! It is a very user-friendly platform, and I love that the list can be made public. It allows those in line to know where they are on the list easily. I enjoy the feature of notifying next in line by text or email. **What do you dislike about Waitwhile?** I cannot honestly think of a feature that I currently dislike about Waitwhile. It's simple and easy to use and does not have a significant learning curve. There are other sites like it, but often they are too complicated for everyday use. **What problems is Waitwhile solving and how is that benefiting you?** We have eliminated the constant question of, "are you sure that person was next?" People often thought they were being skipped, this takes the guesswork out of it. People can gauge how long it will be before they are called, so they can leave and come back. **Official Response from Aleksandra Pietrzak:** > Thank you very much for your positive review, LaTia! We're thrilled to hear you're happy with the product and found it easy to use. Feel free to drop us a line at: hello@waitwhile.com if you need anything. ### 43. fair price, lots of customization, simple to use, good user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2022 **What do you like best about Waitwhile?** my title says it all. This tool has all that we want for our queuing needs and loads of features we haven't needed to touch. Top marks for their customer service, too! **What do you dislike about Waitwhile?** A strength is that it's got more customization than we'd ever need. A drawback (not a complaint) is navigating through features we don't use. **What problems is Waitwhile solving and how is that benefiting you?** better customer experience for an online waiting room. While waiting in Zoom, users know their place in line and how long it'll be. On our side, we've got data about wait times and usage patterns. **Official Response from Aleksandra Pietrzak:** > Thank you for sharing your positive feedback! It's great to hear you're happy with the product and found it simple to use. ### 44. Very easy to use and very easy to understand the concept of the WaitWhile. **Rating:** 5.0/5.0 stars **Reviewed by:** Maryam N. | Returns and exchanges coworker, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2022 **What do you like best about Waitwhile?** Having different options for taking peoples out of the list in order to serve them on different counter or while they are waiting on the virtual line but instead they are enjoying their shopping and whenever ready just receive a text by we ready to serve you :) **What do you dislike about Waitwhile?** When it glitches and assigns to different counter or doesnt remove person from the waitlist also when people trying to add their information its shows other people name which i feel some people might take advantage of it instead they use someone elses name. **What problems is Waitwhile solving and how is that benefiting you?** When people have already joined the waitwhile before previously and for the second time when they join the waiwhile again they have a to just put their phone number and they are good to go . **Official Response from Aleksandra Pietrzak:** > Thank you for sharing your positive feedback, Maryam! We 're glad to hear you're happy with the product and found it easy to use. If you ever need any tech support, feel free to drop us a line at: hello@waitwhile.com or reach out to our Customer Success Team through the chat. ### 45. Waitwhile was a GIFT for our Holiday event this year! **Rating:** 5.0/5.0 stars **Reviewed by:** Stacey D. | President/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2022 **What do you like best about Waitwhile?** The platform was reasonably intuitive, and we could get it up and running quickly. We used Waitwhile to create a virtual line for guests to make an appointment to get a photo with Santa Claus and reserve a ride on a carnival train during our annual community event. We implemented this program as a public health measure, but it worked so well and was so efficient we plan to use it every year! **What do you dislike about Waitwhile?** There was a little bit of confusion (on our part) with how we initially set up our event appointments, but after a quick chat with Waitwhile staffers, we were able to sort our issue. **What problems is Waitwhile solving and how is that benefiting you?** Before using Waitwhile our event guests were stuck in line for hours waiting on an activity instead of participating in the event and having fun. Once we deployed the Waitwhile system, people could sign up for a time that worked for them to participate in limited capacity activities and they never had to wait in line. The feedback from guests was phenomenal. **Official Response from Aleksandra Pietrzak:** > Thank you for sharing your feedback, Stacey! We're super happy to hear that you found our product helpful. We're here for you if you need anything. ### 46. Fast and easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Melody F. | Operator/relief receptionist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2022 **What do you like best about Waitwhile?** It's very simple to use, and it helps to keep alerting people in an organized fashion. That way, we can assist the public accordingly. I'm glad it can alert them as well with a Thank You text too when they leave. The visibility is also great showing patrons in order and the different departments. **What do you dislike about Waitwhile?** Sometimes it gives a failed alert notice if the person does not have access to a cell phone number to provide. But that's okay; we use an alternative number when that happens. **Recommendations to others considering Waitwhile:** I would recommend Waitwahile for other organizations and companies to help facilitate public traffic when entering their business. **What problems is Waitwhile solving and how is that benefiting you?** At the moment, there might be wi-fi interference and sometimes need to refresh the window for it to work again. **Official Response from Aleksandra Pietrzak:** > Thank you very much for your positive review, Melody! We're thrilled to hear you're happy with the product and found it easy to use. Feel free to drop us a line at: hello@waitwhile.com if you need anything. ### 47. Easy to use and very efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2022 **What do you like best about Waitwhile?** Notifies patients of their appointments and allows us to communicate via text/email **What do you dislike about Waitwhile?** i can't fix my mistakes without the patient being notified **What problems is Waitwhile solving and how is that benefiting you?** Notifies patients of upcoming appointments, this keeps me on track for booking patients in. **Official Response from Aleksandra Pietrzak:** > Thank you for sharing your positive feedback! We 're glad to hear you're happy with the product and found it easy to use. ### 48. Enrich your customer experience during unwanted waiting hours **Rating:** 4.0/5.0 stars **Reviewed by:** Jagadis P. | Product Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2022 **What do you like best about Waitwhile?** Ease of use for customers, easy to join the community and be on the queue with different experiences altogether. It also helps in ensuring transparency between customers and they have full information regarding their wait time. **What do you dislike about Waitwhile?** Wait while is a really good product but sometimes this wait can be long enough that the customer experience fails after all customer wants services that they desire. **What problems is Waitwhile solving and how is that benefiting you?** Customer management can be sometimes tricky and frustrating because it takes hours and then we have customer loss. But Wait while helps in managing all the issues and helps customer handling smoothly. **Official Response from Aleksandra Pietrzak:** > Thank you for sharing your positive feedback, Jagadis! We 're glad to hear you're happy with the product and found it easy to use. If you ever need any tech support, feel free to drop us a line at: hello@waitwhile.com or reach out to our Customer Success Team through the chat. ### 49. I love it and customers also love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Shana S. | Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2022 **What do you like best about Waitwhile?** Customers can leave the waiting area and come back when texted **What do you dislike about Waitwhile?** touchscreen is very sensitive and misspellings happen all the time **What problems is Waitwhile solving and how is that benefiting you?** None **Official Response from Aleksandra Pietrzak:** > Thank you for sharing your positive feedback, Shana!It's amazing to hear that you and your customers love our product. If you ever need any tech support, feel free to drop us a line at: hello@waitwhile.com or reach out to our Customer Success Team through the chat. ### 50. Literally changed our business **Rating:** 4.5/5.0 stars **Reviewed by:** Riley S. | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2022 **What do you like best about Waitwhile?** We knew a check-in system would help our line management issues but we didn't expect that it would completely revolutionize our business for the better. **What do you dislike about Waitwhile?** The service has gone down on us a few times in the 7 months we've been using it. Overall it's been very good. **What problems is Waitwhile solving and how is that benefiting you?** We use the metrics to help gauge our staffing. Customers love that they can wait in their car while they wait. **Official Response from Aleksandra Pietrzak:** > Thank you very much for your positive review, Riley! We're thrilled to hear you're happy with the product. If you ever need any tech support, feel free to drop us a line at: hello@waitwhile.com or reach our to our Customer Success Team through the chat. ## Waitwhile Discussions - [How do you use Waitwhile?](https://www.g2.com/discussions/how-do-you-use-waitwhile) - 2 comments, 1 upvote - [Does Waitwhile have an app?](https://www.g2.com/discussions/does-waitwhile-have-an-app) - 3 comments, 1 upvote - [Cannot download app](https://www.g2.com/discussions/cannot-download-app) - 1 comment, 1 upvote - [What does Waitwhile do?](https://www.g2.com/discussions/what-does-waitwhile-do) - 1 comment - [View Waitwhile pricing details and edition comparison](https://www.g2.com/products/waitwhile/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-06-12+13%3A34%3A13+-0500&secure%5Bsession_id%5D=8dfd23c8-e39b-4f5a-9f0f-2ef2a262b476&secure%5Btoken%5D=f6aff55078a2ccc71e59456945115aaf579217b4392e8c30973c0177bc6d37a7&format=llm_user) ## Waitwhile Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Shelterluv](https://www.g2.com/products/shelterluv/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Waitwhile Features **Customer Support** - SMS Updates - VIP Settings - Multilanguage Support **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications **Reporting and Analytics** - Customer Information - Predictive Analytics - Clerk Performance Reports - Location-based Peformance Reports **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Hardware** - Hardware Agnostic - Digital Signage **Personalization** - Branding - Links **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Generative AI ** - AI Text-to-Speech **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction ## Top Waitwhile Alternatives - [Qminder](https://www.g2.com/products/qminder/reviews) - 4.6/5.0 (246 reviews) - [Doodle](https://www.g2.com/products/doodle/reviews) - 4.4/5.0 (2,031 reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - 4.7/5.0 (2,556 reviews)