Hi Joel,

Thank you for your review! We’re so glad to hear that you’ve been enjoying WaitWell’s dashboard and reporting features. It’s always great to know that our platform is helping streamline your operations.

WaitWell also offers the ability to customize communication templates based on location, and we’d love to walk you through the setup process. Please feel free to reach out to your dedicated account manager or email us at support@waitwell.ca-we’d be happy to assist you!

Hi there, thank you so much for your review! We're thrilled to hear that you're enjoying WaitWell at your college or university and that you've had a great experience with our support team.

WaitWell’s algorithm becomes more accurate over time, just like any smart system learns and improves the more you use it. To ensure the best results, it's important that your staff uses the system as accurately as possible and consistently closes out tickets. This helps WaitWell continue to refine its accuracy.

If you’re still experiencing any issues, please reach out to your dedicated account manager-they’d be happy to assist you.

Hi there! Thank you for being a valued WaitWell customer! We appreciate your review and are excited for you to continue exploring the system as you settle into your implementation.

Hi there,

Thank you for your review! Like any smart system, the more accurately and consistently you use WaitWell, the more precise your wait times will become over time. If the issue continues, please reach out to your dedicated account manager or email us at service@waitwell.ca.

Hi there,

Thank you for your review! We're glad to hear that WaitWell has helped your telehealth clinic better manage patient flow. While we strive to offer a highly customizable queuing and booking system, we’d love to assist you in tailoring it further to meet your needs.

Please reach out to your dedicated account manager or email us at service@waitwell.ca-we’d be happy to help!

Hi there, I’m glad to hear that WaitWell is helping your organization with customer tracking and communication. WaitWell is an intelligent system that becomes more accurate over time. The more precisely you use it, the better it gets at predicting wait times and other related data.

Feel free to reach out to us at service@waitwell.ca or contact your account manager for support.

Hi there! Thank you so much for leaving us a review! We're happy to hear that WaitWell has helped reduce wait times for you. Our wait time algorithm gets smarter and more accurate with continued use, just like any intelligent system. Be sure to use it as accurately as possible to help it learn and improve even further. Please reach out to your dedicated account manager if the issue persists.

Thank you for your review of WaitWell. We really appreciate you taking the time to leave the detailed feedback. I have talked to the WaitWell Account Manager and she tells me that there is a fix in production for the drop and drag issues you experienced. This fix will ensure that WaitWell's drop and drag functionality for appointments will function seamlessly, even with older monitors and browsers. Regarding your suggestion for a "third column" to assign patients to various doctors without moving them to "in progress", we do have a couple of suggested workflows that could address this need. Your AM will be reaching out shortly to go over some workflow options. Thanks again for the feedback and for being a WaitWell customer.

Hello Curtis. Thanks for leaving your feedback about WaitWell on G2. I believe the purpose of having the mobile notifications delivered only when the user is not logged in on desktop is that most people don't want to have notifications on their phone when they are already active in WaitWell on a computer. I'm sorry to hear that the feature doesn't work perfectly for your needs. I'm so glad to hear that you continue to see value in WaitWell when it comes to service notes, analytics, appointments etc. We are always adding new features that we hope will be of great value to your organization.

Thank you, Sukhman, for your kind words about WaitWell. It's good to know that customers appreciate the level of convenience that WaitWell provides.