Verified User in Higher Education
AH
Verified User in Higher Education
Small-Business (50 or fewer emp.)
"Bridges the Distance with Seamless Zoom Appointments"
5/5
What do you like best about WaitWell?

The fact that it facilitates zoom appointments for students who want the in person interaction but are far away from our office. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Staff can’t see the number of students they’ve handled. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell
Edit edit

Thank you for being a WaitWell customer and for sharing your feedback. I’m glad to hear that we’re helping streamline your queue and support your Zoom appointments. Our “Tickets by Agent” report allows you to see how many students each staff member has served, with options to sort by date, time, and more. You can also export the report in whichever format you prefer. If you’re still having trouble viewing the number of students served by each staff member, please reach out to your account manager-they’ll be happy to walk you through it.

Verified User in Education Management
UE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"Seamless Salesforce Integration, But Needs Category Options"
4.5/5
What do you like best about WaitWell?

I love that it is integrated into sales force and makes it easier to create and close cases. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

That it is not able to create categories and subcategories in sales force. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell
Edit edit

I’m so glad to hear that our integration with Salesforce is helping you manage walk-ins in your office. We’re continually improving our integrations, and doing so requires collaboration between both platforms. Please reach out to your account manager to discuss the capabilities of the integration from our side-they’ll be happy to help.

Verified User in Higher Education
UH
Verified User in Higher Education
Small-Business (50 or fewer emp.)
"Effortless Queue Management and Note-Taking Across Departments"
4/5
What do you like best about WaitWell?

Managing queues and adding notes in our queue and across another departments queue. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Users cannot view the amount of students assisted in a simple way. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell
Edit edit

Thank you for being a WaitWell customer. I’m glad to hear that our product is helping your team manage queues across departments. We offer a report called Tickets by Agent, which provides a clear view of how many students each staff member has assisted. The report can be easily sorted and exported. If you need help accessing or using this report, please don’t hesitate to reach out to your account manager.

MC
Melanie C.
Office Assistant II
Enterprise (> 1000 emp.)
"WaitWell is a very user friendly application."
4.5/5
What do you like best about WaitWell?

I like how easy it is to use and create your own reports. We can easily adjust it to our needs. Their representatives are very friendly, helpful and knowledgeable. They are quick to respond and consciencious of your time. It was very easy to set up and most of our students have easily transitioned to the new application. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

The default voice. It is very computer generated. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell
Edit edit

Hi Melanie,

We're so happy to hear that WaitWell's reports and support team have been helpful for you! In our lobby display settings, you can actually change the voice. If you'd like us to walk you through the process, please reach out to your dedicated account manager or email us at service@waitwell.ca-we’d be happy to help!

Verified User in Higher Education
UH
Verified User in Higher Education
Small-Business (50 or fewer emp.)
"It's simple to use, straight forward features and easy to use, still worth using with no complaints."
5/5
What do you like best about WaitWell?

Easy to use UI, and ofcourse because of its great simplicity, it must be having a great backend system. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Never Used Appointments, maybe i dont know what is it used for. Rest everything is good. Review collected by and hosted on G2.com.

Response from Shannon Vander Meulen of WaitWell
Edit edit

Thanks for your feedback about WaitWell. We started out helping to manage lineups through virtual queueing, but we also offer appointments now. A lot of our clients use both walk-ins and appointments and they can manage both from one screen. If this is functionality you are interested in, please have your admin reach out to us and we'd be happy to set up a demo.

VP
Vansh P.
Student Advising Assistant
Small-Business (50 or fewer emp.)
"If you need a queue, get Waitwell!"
4.5/5
What do you like best about WaitWell?

The user interface is really nice, and the implementation . I am a Computer Science - Major and personally I loved it, the design of UI, color combincations, organization of stuff around the screen, the types of reports we can run is amazing. If I were to own a startup that deals with a lot of people regularly, I would definitely consider waitwell. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Honestly, I've never had any bad experiences with it yet in a couple of years! Review collected by and hosted on G2.com.

Response from Shannon Vander Meulen of WaitWell
Edit edit

Thank you, Vansh for your kind words about WaitWell. We are so glad to hear that you find it intuitive. Best of luck with your career in computers.

Bohdan B.
BB
Bohdan B.
Operations Manager
Enterprise (> 1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"All in one solution for electronic queue"
5/5
What do you like best about WaitWell?

The system has almost all the features one might think of while looking for a better way to have people queued for service. From segregation of departments and vast options for services sequence to customisable messaging system and customer facing screens. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

It could have been useful to have a services search bar if the business has over 100 services to offer. It would have simplified the check-in experience. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell
Edit edit

Hi Bohdan,

Thank you for your review! We're thrilled that our wide range of features has been beneficial to both your business and your customers. We're continuously updating our features library, and we’ll definitely pass along your suggestion for a services search bar to our development team. Customer feedback is invaluable to us, and we’re always using it to enhance our product.

RM
Rachel M.
Web and Mail Customer Representative
Small-Business (50 or fewer emp.)
"The most convenient way to handle long line up"
5/5
What do you like best about WaitWell?

Waitwell helps make our lines more manageable and organized, addressing long wait times in the easiest way possible. The setup process is straightforward, thanks to their provided examples and guidelines. I would definitely recommend Waitwell. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Set up section tends to change a lot. Maybe because they added more options on this app. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell
Edit edit

Hi Rachel,

Thank you for your review! We're glad to hear that the implementation process went smoothly for you and your team. We're always working on new features and backend improvements, but if you ever need assistance with setup, we're here to help. Feel free to reach out to your dedicated account manager or contact us at service@waitwell.ca.

JC
Justin C.
Systems Administrator
Mid-Market (51-1000 emp.)
"Excellent queuing and lobby software"
5/5
What do you like best about WaitWell?

I love the lobby display and available metrics (wait times, etc...). Very simple and easy to use and integrate. We use it daily. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

The downside is the staffing requirement (checking in/out guests) to ensure the queue moves efficiently. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell
Edit edit

Hi Justin,

We're thrilled to hear that WaitWell is easy for your team to use and integrate! Thank you for being a valued WaitWell user.

Kimberly H.
KH
Kimberly H.
PTA AUDITOR
Small-Business (50 or fewer emp.)
"PTA AUDITOR"
5/5
What do you like best about WaitWell?

THE EFFICIENCY OF STREAMLINING WALK-IN CUSTOMERS Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

SO FAR WE DO NOT HAVE ANY ISSUES WITH WAITWELL Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell
Edit edit

Hi Kimberly,

We’re thrilled that WaitWell has helped your organization streamline appointments, manage walk-ins, and improve efficiency. Thank you for your review!