Hi there,

Thank you so much for your review. We are glad to hear that WaitWell is helping your students wait efficiently both in person and online, and that it supports tracking their progress. WaitWell also includes a transfer feature that lets you move students to the correct line if they happen to join the wrong one. Additionally, the ticket details section provides a full history of where each student has been. If you need any assistance with these features, please reach out to your account manager and they will be happy to help.

Hi Jasmine, thank you so much for your review. I’m glad to hear that WaitWell is helping your team interact with students quickly and efficiently. You can absolutely change the colors in the platform yourself under Location Settings. If you’d like guidance on how to do this, please reach out to your account manager-they’ll be happy to help.

Thank you for sharing this feedback. It's great to hear that real-time queue visibility is helping you plan and manage career conversations with your students more effectively. That's exactly the outcome we're aiming for.

We're glad you're enjoying the system as you get settled in. If you ever have questions during onboarding, your account manager is always just a message away. And as you get more comfortable, we think you'll find our analytics and reporting capabilities go even deeper, including our recently launched Waillo AI Insights, which lets you interact with your service data using natural language to surface operational trends without needing to dig through reports manually.

Thank you for the feedback. It's great to hear that WaitWell has made organizing meetings between students and advisors easier.

On advisors forgetting to end their meetings, you'll be glad to know there is actually a push notification available to remind staff to close out their visits. It can be enabled in the settings, or your account manager can help get it turned on for your team. Hopefully that makes a difference for your workflow.

Thank you for the kind words about the layout and our support team. We really appreciate you taking the time to leave a review.

On the hidden desks resetting after a page refresh, we looked into this and believe it may have already been resolved in a recent update. We'd encourage you to test it again and reach out to your account manager if you're still seeing it. We want to make sure the experience is working exactly as expected for your team.

Thank you so much, Shelly for your kind review! We’re thrilled to hear that WaitWell is helping both your staff and your customers. It’s wonderful to know that our platform is making the customer experience more relaxed and organized.

Thank you so much for being a loyal WaitWell customer. We’re glad to hear that our product has helped your school communicate effectively with students and ensure they receive assistance from the right department.

Thank you for being a WaitWell customer. We’re so glad to hear that our platform is helping your office stay organized and supporting you in collecting key data points. We also offer the ability to see how many students move through each desk. If you’d like help accessing or using this feature, please reach out to your account manager and they will be happy to assist you.

Thank you so much for your feedback. We’re very glad to hear that WaitWell is helping you improve student communication and serve students more seamlessly. With high volumes of students, we understand how overwhelming it can be to manage the number of people on the queue screen at once. That’s why we focus on making it easy to organize by service type and set capacities for each stage of the waiting process. If you need any assistance with these features, please reach out to your account manager. They’ll be happy to help.