SM
Simon M.
Small-Business (50 or fewer emp.)
"WaitWell is Easy to Use!"
4/5
What do you like best about WaitWell?

I like how easy it is for students to book their appointments. It's very easy to understand how to use it from a student perspective. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Sometimes when I'm doing other work, I can't always monitor the queue so if a student doesn't come to the office I won't know they were ever there until it's too late. A simple notification that could pop up even when I'm using other applications would go a long way. Review collected by and hosted on G2.com.

Response from Shannon Vander Meulen of WaitWell
Edit edit

Thank you for the feedback, Simon. Hearing that students find the booking experience easy and intuitive is exactly what we aim for.

On missing students in the queue while you're working in other applications, desktop push notifications can sometimes be affected by individual system or browser settings, so it's worth checking those if you haven't already. In the meantime, WaitWell also offers SMS and email alerts for new visits, which can be a reliable way to stay on top of queue activity without needing to monitor the screen. Your account manager can help you get that set up.

Kyle T.
KT
Kyle T.
"Enhances Student Queue Management with Strong Integration"
4/5
What do you like best about WaitWell?

I find the ability to send SMS messages to students with WaitWell incredibly valuable as it greatly enhances our capability to troubleshoot technical and logistical issues, and efficiently locate students when their number is called. The integration with Outlook calendars, particularly the support for recurring appointments, is a significant improvement over our previous queuing software, making scheduling reliable. The transition from Qflow to WaitWell was relatively smooth, with issues being resolved promptly thanks to the responsive support team. The local availability in Alberta, modular building capabilities, and improved communication with students, coupled with excellent customer service, were also major factors after conducting an extensive options analysis, which led us to conclude that WaitWell was the best fit for our needs. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

I dislike the limited report customization in WaitWell, which restricts my ability to tailor reports according to the different evaluation criteria required by various service points. Additionally, integration with other essential software like PeopleSoft is an option, but not one that our organization thought necessary at this time duplicates some processes. We currently only have it synced with Outlook calendars. Review collected by and hosted on G2.com.

Response from Shannon Vander Meulen of WaitWell
Edit edit

updated March 3, 2026

Hello again Kyle. I'm excited to share that we have some major improvements to our reporting, including the ability to save favourite reports to a "Saved Reports" tab. This also saves all the filters you use regularly so that you can easily see data by staff, locations, queues, dates, service types etc. without having to engage the specific filter each time. We now have 40+ reports and have enhanced options for how you can view and download these reports.

We also launched Waillo Insights in January. This is an AI service layer within WaitWell that allows users to interact with the service data within WaitWell using natural language. It's a significant advancement to our platform that positions WaitWell as the leader in the queue management space when it comes to service operations insights. Beta users have been using Waillo to identify service trends, uncover bottlenecks and optimize staff scheduling. We are offering a free 60 days trial and we'd love to include your organization.

All of these updates are catalogued within the WaitWell application under "Account" and "What's New" but your dedicated CSR will also be reaching out to your Admin to go over the enhanced reporting capability within WaitWell.

See how WaitWell improved
Suchendra P.
SP
Suchendra P.
Small-Business (50 or fewer emp.)
"Effortless Appointment Booking and Check-In"
4.5/5
What do you like best about WaitWell?

I like that WaitWell is easy to use for the customers and highly configurable. The predefined time slots with capacity limits are particularly useful. The initial setup of WaitWell was very easy, which I appreciate. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

When scanning the QR code, it doesn't validate the time. It just validates the date. It would be helpful to validate the time interval as well. Review collected by and hosted on G2.com.

Response from Shannon Vander Meulen of WaitWell
Edit edit

Thank you for the feedback. It's great to hear that the predefined time slots with capacity limits have been useful, and that setup went smoothly for your team.

On the QR code only validating the date and not the time interval, thank you for flagging this specifically. We weren't aware of this gap and we've passed it along to our product team to investigate. We appreciate you taking the time to raise it.

Gregory D.
GD
Gregory D.
Professor and Chair, Maternal-Fetal Medicine
Small-Business (50 or fewer emp.)
"Best B2C Decision I've Ever Made"
5/5
What do you like best about WaitWell?

Waitwell instantly solved our jammed waiting room issue by allowing patients to wait for their same day services at home, at work, or while shopping and accurately advised them when to come to clinic, minimizing their wait time while maximizing our throughput.

It was easy to set up with the Waitwell project manager and did not require a lot of time from our team.

Since going live with Waitwell we have received more than 800 positive Google reviews. Our patients absolutely love the convenience. In this day and age of the angry 1 star review, it's really hard to get patients to share their positive experiences and yet our reviews are gushing about the Waitwell experience and that positive vibe spills over to wonderful and kind comments about our staff.

The Waitwell install process was seamless and integrates easily with our other systems. Our reception team is able to get quick and reliable assistance in the uncommon times when we need customer support.

I can't say enough good things about our Waitwell experience, it has been the best B2C decision I've made. I can't imaging going back to 40 grumpy people in the waiting room. The positive vibe that Waitwell has created for our patients spills over to the whole team. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

No complaints! Our WaitWell experience has been completely positive. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell
Edit edit

Thank you for the glowing review Dr. Davies! We're thrilled WaitWell has transformed your clinic's flow, boosted patient satisfaction, and created a more positive environment for both patients and staff. It's great to hear the setup was smooth and support has been reliable. We appreciate your trust!

AL
Ana L.
Enrollment Manager
Mid-Market (51-1000 emp.)
"Excellent Quality and Customer Service—WaitWell Is Easy to Recommend"
5/5
What do you like best about WaitWell?

I can’t name one. The product’s quality, along with the excellent customer service, makes WaitWell an easy recommendation for virtual line management services. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

I have nothing to report for this question. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell
Edit edit

Hi Ana,

Thank you for the fantastic review!

We’re so glad to hear that our product quality and customer service make WaitWell an easy recommendation. It’s great to know the platform is helping your clients make informed decisions while giving your team valuable data for planning and operations.

We truly appreciate your support!

TD
Tiffany D.
Small-Business (50 or fewer emp.)
"It is quite user friendly"
4/5
What do you like best about WaitWell?

I like that I am able to keep track of my statistics on how many students I see in a day/week/month. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

I don't love that I cannot see my students' name on the appointment when integrated onto my outlook calendar. Review collected by and hosted on G2.com.

Response from Shannon Vander Meulen of WaitWell
Edit edit

Thank you for the feedback, and glad to hear the statistics tracking has been useful for keeping on top of your student volume.

On the student name not appearing in your Outlook calendar, student names are included by default when the Outlook integration is enabled. If you were seeing the service type name instead, this was the default with email-based appointment notifications that we believe has been resolved in a recent update. Either way, feel free to have your admin reach out to the dedicated WaitWell account manager for your organization and we'll look into it to make sure it functions optimally for your team.

Verified User in Higher Education
GH
Verified User in Higher Education
Small-Business (50 or fewer emp.)
"Waitwell makes queueing experience better than ever!"
5/5
What do you like best about WaitWell?

The integration with the ticketing system was straightforward and significantly improves efficiency for our business process. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Waitwell Analytics significantly support KPI. I am hoping WW will create more reports to support business data collections and matrix. Review collected by and hosted on G2.com.

Response from Shannon Vander Meulen of WaitWell
Edit edit

Thank you for your review of WaitWell. We're thrilled to hear that you find the system easy to understand, and we hope our extensive training and knowledge base continue to support you. We now have 40+ reports to get insights on wait times, service times, appointment utilization, ticket volumes by queue, service or location, as well as staff performance. You can also use Waillo AI Insights to query your service data using natural language. See the link below to learn more about Waillo:

See how WaitWell improved
Verified User in Higher Education
AH
Verified User in Higher Education
Enterprise (> 1000 emp.)
"WaitWell Transformed and Elevated Our Student Experience"
5/5
What do you like best about WaitWell?

WaitWell has been one of the easiest tools to set up. From procurement to implementation to maintenance, this tool has been incredibly easy for staff to learn and use. Most importantly, our students have found it to be incredibly easy and have commented on how the tool's features have allowed them to have a better experience when engaging with our office. The team assigned to support our implementation, particularly Scott, has been amazing, and this has truly been one of the smoothest technology launches I've ever experienced. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Currently, there is nothing to dislike about WaitWell. The tool is highly customizable, and when we've had questions, the WaitWell Team has been incredibly fast in providing answers and helping us resolve issues. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell
Edit edit

Thanks so much for sharing your experience! We're thrilled to hear how seamless the setup and implementation have been, and even more excited that students are finding it easy and beneficial to use. It’s wonderful to know WaitWell is helping your office manage high-traffic periods smoothly while improving the student experience. We appreciate your feedback!

DD
Doug D.
Senior Service Writer
Mid-Market (51-1000 emp.)
"great customer queuing and appointment software"
4.5/5
What do you like best about WaitWell?

It really cut down the crowds from a physical queue Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Old people unfamiliar with technology have trouble with new things, one customer complained about the "woke" queuing Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell
Edit edit

Hi Doug,

Thank you for taking the time to leave a review and for being a valued WaitWell customer. Clear signage with easy-to-follow instructions on your walls can help address this issue. If you need assistance in managing this challenge, please feel free to reach out to your dedicated account manager, and we'd be happy to help!

Jill G.
JG
Jill G.
Director of Government Affairs and Operations
Small-Business (50 or fewer emp.)
"Best Appointment System"
5/5
What do you like best about WaitWell?

The WaitWell system is very easy to use and allows our team to be able to service our customers quickly and efficiently. The customer support is outstanding; any questions or assistance is resolved in quickly and efficient timeline. Our customer service rep, Max Sturley, is the best. He response immediately, discussing best solutions for our business, and assist and guides us on how to use the system at the maximum benefit to our team and customers. Best part, it only took a few days to setup with a training class and training resources to access in the system are detailed but concise and very easy to follow. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Using the system for a year and have not had any major issues or complaints. Any obstacles we had, have been resolved immediately by reaching out to our customer service rep. At this time, we have no issues with WaitWell. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell
Edit edit

Hi Jill,

Thank you so much for your positive review! We’re delighted to hear that our support team has been able to answer your questions quickly and provide the assistance you need.

We truly appreciate your feedback and are committed to ensuring you continue to have a great experience with WaitWell. If there’s anything else we can do to support you, please don’t hesitate to reach out.

Thanks again for being a valued part of the WaitWell community!