--- title: WaitWell Reviews meta\_title: 'WaitWell Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 101 reviews by the users' company size, role or industry to find out how WaitWell works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 101 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software ---

# WaitWell Reviews & Product Details

Visit Website

WaitWell is a secure, scalable platform for queue management and appointment scheduling that helps organizations improve customer flow and service delivery across single or multi-location operations. Customers can book appointments or join virtual queues through QR codes, web, SMS, or kiosks, receiving real-time updates and turn notifications for a smoother experience. Staff have access to real-time dashboards and AI-powered insights, including an AI chatbot that can assist customers. These tools help teams quickly spot bottlenecks, optimize staffing, and improve overall operational efficiency. With secure payment processing, open API integrations (CRM, EHR, and more), and HIPAA/SOC 2 compliance, WaitWell simplifies operations while delivering smarter, more responsive service experiences.

* * *

Product Website
WaitWell
Seller
[WaitWell Inc.](https://www.g2.com/sellers/waitwell-inc)
Discussions
[WaitWell Community](https://www.g2.com/products/waitwell/discuss)
Languages Supported

Arabic, German, English, French, Punjabi, Somali, Spanish, Ukrainian, Chinese (Simplified)

Solution Type

All-in-One

Overview by
Shannon Vander Meulen (Co-Founder and Chief Marketing Officer)

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## Pricing

Pricing provided by WaitWell.

### WaitWell Starter

Starting at $29.00

Per Month

[
View More Pricing Information
](https://www.g2.com/products/waitwell/pricing)

## WaitWell Integrations
(4)

What do users say about integrations?

Verified by WaitWell

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Slate by Technolutions

](https://www.g2.com/products/slate-by-technolutions/reviews)

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DB

Diana B.

Small-Business (50 or fewer emp.)

3/26/2026

"Smooth transition with a short learning curve and strong day-to-day usability"

4/5

What do you like best about WaitWell?

I like that it makes it easy to manage both walk-in traffic and scheduled appointments, which has really helped us provide a smoother experience for students. The flexibility to use it for different types of appointments, like counselling sessions and midterm meetings with students and supervisors, has been especially valuable. I also like how easy it is to set availability, and students seem to have adapted well to the new system. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

One downside is that it doesn’t currently sync with my Microsoft calendar, which would make managing availability and avoiding conflicts much easier, but I know they are currently working on fixing that. There was also a bit of a learning curve at the beginning, and we ran into a few setup issues early on, although those have since been resolved. Review collected by and hosted on G2.com.

What problems is WaitWell solving and how is that benefiting you?

WaitWell is helping us centralize and streamline how we manage appointments. Before, coordinating walk-ins, scheduled appointments, and midterm meetings could be a bit fragmented and time-consuming. Now, everything is in one place, which makes it easier to manage our availability, keep track of bookings, and stay organized. Review collected by and hosted on G2.com.

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Response from Shannon Vander Meulen of WaitWell

[Editedit](https://www.g2.com/survey_responses/waitwell-review-12549682/official_response/edit)

Hello Diana. Thank you so much for this thoughtful review, and for taking the time to share how WaitWell has changed the way your team manages appointments and walk-ins. Hearing that students have adapted well and that counselling sessions and midterm meetings are running more smoothly is exactly the kind of outcome we build for.

We do have a full integration with Outlook, but it is an add-on. You might want to check with your Admin if the Outlook integration was included in your subscription. In the meantime, your account manager is always available if there's anything we can do to make availability management easier while that's in progress.

We genuinely appreciate the honest feedback on the early setup experience too - that kind of detail helps us keep improving onboarding for teams like yours.

[See how WaitWell improved](https://waitwellsoftware.com/platform/integrations/)

Validated ReviewerSource: In-app

SJ

Sydney J.

Student Services Advisor - Cal Student Central

Small-Business (50 or fewer emp.)

3/6/2026

"Customizable, streamlined, able to be used by many users and multiple queues at once"

4/5

What do you like best about WaitWell?

I like that there is a high degree of customizability enabled, so that we are able to add, remove, or modify specific features depending on how relevant they are for our purposes. It has been pretty smooth transferring people to different queues, or being able to either put them back in the queue or remove them in situations of no-shows. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

It isn't necessarily the most intuitive to use at times, so it can take me a while to remember to click through all the necessary steps to complete certain functions (e.g. remembering to change the subject/topic of the student's visit first and then transfer them to another queue). Review collected by and hosted on G2.com.

What problems is WaitWell solving and how is that benefiting you?

It is helping us to manage our virtual lines for students and other visitors, both in person and for phone callback advising, which allows us to serve our students for drop-in advising daily and to collaborate with our partner offices when they are also offering callback or in person advising. Review collected by and hosted on G2.com.

Show More

Response from Shannon Vander Meulen of WaitWell

[Editedit](https://www.g2.com/survey_responses/waitwell-review-12447048/official_response/edit)

Hello Sydney. Thanks so much for the positive feedback about WaitWell. We are so glad that WaitWell is streamlining how students access services and are transferred to different locations on the UC Berkeley campus. I'm going to pass your feedback about changing the subject/topic of the student's first visit before transferring to another queue - it could be perhaps alleviated with a prompt to invite the user to change the service type before the transfer is completed. We really appreciate the feedback as we are always trying to make WaitWell better. We invite you to follow us on LinkedIn - you can click the link below to subscribe to our monthly newsletter to get updates about product features that are released each month.

[See how WaitWell improved](https://www.linkedin.com/newsletters/7432920203635666944/)

Validated ReviewerSource: In-app

 ![Deepika K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deepika K.")
DK

Deepika K.

Mid-Market (51-1000 emp.)

3/5/2026

"Effective Appointment System with a Few Feature Enhancements Suggested"

4/5

What do you like best about WaitWell?

WaitWell makes it easy for students and clients to book appointments on their own, which cuts down on back-and-forth emails.

The interface is straightforward and user-friendly for both staff and clients. It also helps us organize appointments efficiently by keeping everything in one place.

Calendar integration works reasonably well, which makes scheduling simpler to manage day to day.

Overall, it has streamlined our appointment-booking process and improved accessibility for students. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Some features that would improve the overall experience are still limited. For example, there aren’t daily automatic reminders that summarize upcoming appointments, which would make it easier to plan the day. Calendar invites also don’t include much detail, and they aren’t always straightforward to save directly to Outlook when preparing for a meeting.

Additionally, accessing previous tickets or events often requires manager-level permissions. This can make it more difficult for staff to quickly review past interactions when supporting students or clients. Lastly, the platform has limited options for setting up automated pre-request messages or creating templates for different services, which would help cut down on repetitive, manual communication. Review collected by and hosted on G2.com.

What problems is WaitWell solving and how is that benefiting you?

For our office, this tool has streamlined appointment management, improved accessibility for students seeking support, and helped us organize our schedules more effectively. It also keeps all appointments tracked in one centralized system, which makes it easier to manage service delivery and ensure students receive support in a timely manner. Review collected by and hosted on G2.com.

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Validated ReviewerSource: In-app

KF

Kati F.

Mid-Market (51-1000 emp.)

3/2/2026

"Streamlined Student Services with Customizable Queuing"

4/5

What do you like best about WaitWell?

I like the flexibility of WaitWell and the configuration of it. They have a thing called sandbox where you can kind of play around in it before you go live, and it's just really nice to be able to play around with the settings and the different locations to make sure it's absolutely configured how you want it to be. It's also super simple to use. They help you get everything set up at WaitWell during the onboarding and are there to make sure you are comfortable, but then you have full access to make modifications to that configuration after you go live, which is really nice. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

I've had a little bit of an issue with getting notifications on our desktop when someone new enters the queue. It does have a really nice feature that it'll email you if there's people waiting. But I've had a little bit of an issue with getting that one setting, the notification setting. That may be more of a me issue than a Waitwell issue though. Review collected by and hosted on G2.com.

What problems is WaitWell solving and how is that benefiting you?

WaitWell solves the problem of managing queues, allowing students to check in remotely, reducing wait times, and avoiding physical lines. It organizes students into appropriate queues, offering them a comfortable waiting room while they await their turn. Review collected by and hosted on G2.com.

Show More

Response from Cassidy McKay of WaitWell

[Editedit](https://www.g2.com/survey_responses/waitwell-review-12429547/official_response/edit)

Thank you so much for your thoughtful review of WaitWell, Kati! We’re so glad you’re enjoying the flexibility, Sandbox feature, and overall ease of use.

It sounds like the desktop notification issue is most likely a browser-related setting, which can sometimes affect alerts. Your account manager will be reaching out soon to help troubleshoot and make sure everything is working smoothly.

Thanks again for sharing your experience!

Validated ReviewerSource: Organic

TO

Taylor O.

Academic Advisor

Enterprise (\> 1000 emp.)

2/21/2024

"WaitWell is a game changer"

3.5/5

What do you like best about WaitWell?

We brought WaitWell in when covid hit and it has been with us ever since. 3 times a year we go through super busy periods that allow us to manage the coming and goings of customers, having a hold option is wonderful, and having appointments show up and allowing them to check in has been good! We have certainly found it useful and will continue using this for years to come. It's nice that WaitWell continues to update and bring out new features and ideas for us to implement. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Updating the settings can be a bit of a challenge if you are not sure where something belongs. I have not been able to find any tutorials that walk you through certain things - it would be nice to have those versus having to email someone and wait for their response. Review collected by and hosted on G2.com.

What problems is WaitWell solving and how is that benefiting you?

WaitWell allows students to check in before they get here and it allows them to put themselves on hold if we are not able to see them before they have to leave for class or other reasons. It allows us to manage the queue as efficiently as we are able to with the amount of students we see during those 3 super busy times of the year. We like the appointment booking and being able to attach waivers to allow us to check out the appointment before we meet with the students. Review collected by and hosted on G2.com.

Show More

Response from Shannon Vander Meulen of WaitWell

[Editedit](https://www.g2.com/survey_responses/waitwell-review-9194981/official_response/edit)

Thank you, Taylor, for your detailed review. We are so glad to hear that WaitWell helps to manage service during peak times. As we continue to add more and more features, it does make the system more complex. We do have a Knowledge Base with articles and videos to help users to navigate WaitWell and it could certainly we easier to find - you have to click on "Account" in the left side nav and then "Help Docs". Alternatively, reach out to your account manager at any time. We are really proud of our support and always get back to clients within 24 hours. We are happy to make the change for you or send you a Loom video to walk you through the change you are asking to make. Thanks again for being a loyal WaitWell customer - we really appreciate the support.

10/16/2025
Current UserValidated ReviewerIncentivizedSource: Seller invite

SM

Simon M.

Small-Business (50 or fewer emp.)

3/5/2026

"WaitWell is Easy to Use!"

4/5

What do you like best about WaitWell?

I like how easy it is for students to book their appointments. It's very easy to understand how to use it from a student perspective. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Sometimes when I'm doing other work, I can't always monitor the queue so if a student doesn't come to the office I won't know they were ever there until it's too late. A simple notification that could pop up even when I'm using other applications would go a long way. Review collected by and hosted on G2.com.

What problems is WaitWell solving and how is that benefiting you?

It's easier for students to manage their own appointments and gives them autonomy to cancel, reschedule, and make any changes. Our old system didn't have this so WaitWell has made it easier on our end by reducing student requests like this. Review collected by and hosted on G2.com.

Show More

Response from Shannon Vander Meulen of WaitWell

[Editedit](https://www.g2.com/survey_responses/waitwell-review-12443152/official_response/edit)

Thank you for the feedback, Simon. Hearing that students find the booking experience easy and intuitive is exactly what we aim for.

On missing students in the queue while you're working in other applications, desktop push notifications can sometimes be affected by individual system or browser settings, so it's worth checking those if you haven't already. In the meantime, WaitWell also offers SMS and email alerts for new visits, which can be a reliable way to stay on top of queue activity without needing to monitor the screen. Your account manager can help you get that set up.

Validated ReviewerSource: In-app

 ![Kyle T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle T.")
KT

Kyle T.

11/17/2025

"Enhances Student Queue Management with Strong Integration"

4/5

What do you like best about WaitWell?

I find the ability to send SMS messages to students with WaitWell incredibly valuable as it greatly enhances our capability to troubleshoot technical and logistical issues, and efficiently locate students when their number is called. The integration with Outlook calendars, particularly the support for recurring appointments, is a significant improvement over our previous queuing software, making scheduling reliable. The transition from Qflow to WaitWell was relatively smooth, with issues being resolved promptly thanks to the responsive support team. The local availability in Alberta, modular building capabilities, and improved communication with students, coupled with excellent customer service, were also major factors after conducting an extensive options analysis, which led us to conclude that WaitWell was the best fit for our needs. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

I dislike the limited report customization in WaitWell, which restricts my ability to tailor reports according to the different evaluation criteria required by various service points. Additionally, integration with other essential software like PeopleSoft is an option, but not one that our organization thought necessary at this time duplicates some processes. We currently only have it synced with Outlook calendars. Review collected by and hosted on G2.com.

What problems is WaitWell solving and how is that benefiting you?

I find WaitWell enhances ease of use and equitability for students, allowing simultaneous management of appointments and drop-ins. It improves student communication through SMS and syncs with Outlook, enhancing our workflow over previous software. Review collected by and hosted on G2.com.

Show More

Response from Shannon Vander Meulen of WaitWell

[Editedit](https://www.g2.com/survey_responses/waitwell-review-11969959/official_response/edit)

updated March 3, 2026

Hello again Kyle. I'm excited to share that we have some major improvements to our reporting, including the ability to save favourite reports to a "Saved Reports" tab. This also saves all the filters you use regularly so that you can easily see data by staff, locations, queues, dates, service types etc. without having to engage the specific filter each time. We now have 40+ reports and have enhanced options for how you can view and download these reports.

We also launched Waillo Insights in January. This is an AI service layer within WaitWell that allows users to interact with the service data within WaitWell using natural language. It's a significant advancement to our platform that positions WaitWell as the leader in the queue management space when it comes to service operations insights. Beta users have been using Waillo to identify service trends, uncover bottlenecks and optimize staff scheduling. We are offering a free 60 days trial and we'd love to include your organization.

All of these updates are catalogued within the WaitWell application under "Account" and "What's New" but your dedicated CSR will also be reaching out to your Admin to go over the enhanced reporting capability within WaitWell.

[See how WaitWell improved](https://www.waitwellsoftware.com/waillo)

Validated ReviewerIncentivizedSource: Seller invite

TD

Tiffany D.

Small-Business (50 or fewer emp.)

3/5/2026

"It is quite user friendly"

4/5

What do you like best about WaitWell?

I like that I am able to keep track of my statistics on how many students I see in a day/week/month. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

I don't love that I cannot see my students' name on the appointment when integrated onto my outlook calendar. Review collected by and hosted on G2.com.

What problems is WaitWell solving and how is that benefiting you?

WaitWell is a platform that we now use for students to book appointments. It is a nice user friendly system on both ends and is straight forward. Review collected by and hosted on G2.com.

Show More

Response from Shannon Vander Meulen of WaitWell

[Editedit](https://www.g2.com/survey_responses/waitwell-review-12443462/official_response/edit)

Thank you for the feedback, and glad to hear the statistics tracking has been useful for keeping on top of your student volume.

On the student name not appearing in your Outlook calendar, student names are included by default when the Outlook integration is enabled. If you were seeing the service type name instead, this was the default with email-based appointment notifications that we believe has been resolved in a recent update. Either way, feel free to have your admin reach out to the dedicated WaitWell account manager for your organization and we'll look into it to make sure it functions optimally for your team.

Validated ReviewerSource: In-app

 ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management")
UE

Verified User in Education Management

Enterprise (\> 1000 emp.)

11/4/2025

"Convenient Real-Time Tracking for Students"

4/5

What do you like best about WaitWell?

I like that students can sign in from anywhere, and they get a message with live tracking. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Currently, we can only track when a specific area closes a ticket. It would be beneficial if all service areas that assisted a student could receive credit in the report. Additionally, it would help if we had the ability to remove someone from the wrong line and transfer them to the correct one. Review collected by and hosted on G2.com.

What problems is WaitWell solving and how is that benefiting you?

WaitWell makes it easier for students to wait efficiently by letting them sign in, remain wherever they are, and track their place in line. It also enables us to manage an online queue, so we can assist students virtually through Teams. Review collected by and hosted on G2.com.

Show More

Response from Cassidy McKay of WaitWell

[Editedit](https://www.g2.com/survey_responses/waitwell-review-11911045/official_response/edit)

Hi there,

Thank you so much for your review. We are glad to hear that WaitWell is helping your students wait efficiently both in person and online, and that it supports tracking their progress. WaitWell also includes a transfer feature that lets you move students to the correct line if they happen to join the wrong one. Additionally, the ticket details section provides a full history of where each student has been. If you need any assistance with these features, please reach out to your account manager and they will be happy to help.

Current UserValidated ReviewerIncentivizedSource: Seller invite

CS

Chahat S.

Business Owner

Small-Business (50 or fewer emp.)

3/5/2026

"Ease of booking and organizing meetings between students and advisors."

4/5

What do you like best about WaitWell?

I like that it organizes meetings between students and advisors. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Sometimes, advisors forget to "end" their meetings. It would be nice for them to have a notification. Review collected by and hosted on G2.com.

What problems is WaitWell solving and how is that benefiting you?

It organizes meetings between students and advisors and makes it easy for students to book those meetings. Review collected by and hosted on G2.com.

Show More

Response from Shannon Vander Meulen of WaitWell

[Editedit](https://www.g2.com/survey_responses/waitwell-review-12443364/official_response/edit)

Thank you for the feedback. It's great to hear that WaitWell has made organizing meetings between students and advisors easier.

On advisors forgetting to end their meetings, you'll be glad to know there is actually a push notification available to remind staff to close out their visits. It can be enabled in the settings, or your account manager can help get it turned on for your team. Hopefully that makes a difference for your workflow.

Validated ReviewerSource: In-app

## Questions about WaitWell? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

[
Ask about WaitWell
](https://www.g2.com/products/waitwell/discussions/new)

 ![Cassidy M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cassidy M.")
CM

Cassidy McKay
•
Last activity 2 months ago

Is WaitWell secure?

1 Upvote

0

[
Join the conversation
](https://www.g2.com/discussions/is-waitwell-secure)

 ![Cassidy M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cassidy M.")
CM

Cassidy McKay
•
Last activity 2 months ago

What is Waillo?

1 Upvote

0

[
Join the conversation
](https://www.g2.com/discussions/what-is-waillo)

[
View all Discussions
](https://www.g2.com/products/waitwell/discuss)

## Pricing Options

Pricing provided by WaitWell.

### WaitWell Starter

Starting at $29.00

Per Month

### WaitWell Basic

Starting at $55.00

Per Month

### WaitWell Campus

Contact Us

[
View More Pricing Information
](https://www.g2.com/products/waitwell/pricing)

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##### 
##### WaitWell Features

Platform Basics

Visitor Check-In

Customer Support

SMS Updates

VIP Settings

Multilanguage Support

Reporting and Analytics

Customer Information

Predictive Analytics

Clerk Performance Reports

Hardware

Proprietary Hardware

Hardware Agnostic

Digital Signage

[
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##### Categories on G2

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