AO

Verified User in Oil & Energy

Small-Business (50 or fewer emp.)

10/8/2015

"User-friendly platform - Awesome Customer Service for Small Businesses"

5/5

What do you like best about Wagepoint?

Hassle-free data entry.

User-friendly platform.

Awesome customer service for small businesses. Review collected by and hosted on G2.com.

What do you dislike about Wagepoint?

There's really nothing that I dislike about using Wagepoint. What I would like to see in the future though, is to be able to move back and forth between the employees (within the same module) and not have to go back to the main list and start over. Review collected by and hosted on G2.com.

SL

Steven L.

Financial Controller

Computer Software

Small-Business (50 or fewer emp.)

5/15/2015

"My Wagepoint experience"

5/5

What do you like best about Wagepoint?

The navigation of Wagepoint is my favorite part of using the tool. It is very user friendly and the staff is always very courteous when I call in and responsive to emails I send. Review collected by and hosted on G2.com.

What do you dislike about Wagepoint?

I do not dislike anything about the product. As I mentioned above, it is very easy to use. Review collected by and hosted on G2.com.

Recommendations to others considering Wagepoint:

Great product. I would strongly recommend this product. Review collected by and hosted on G2.com.

What problems is Wagepoint solving and how is that benefiting you?

Entering in my payroll is so easy it saves me a lot of time that I can now dedicate to other items. The available reports are great and again, the staff is knowledgeable of the product and very friendly. Review collected by and hosted on G2.com.

DN

Dan N.

Business Marketing Specialist & Founder

Small-Business (50 or fewer emp.)

1/13/2015

"Wagepoint is how payroll should work. Period."

5/5

What do you like best about Wagepoint?

We were an ADP client for almost a year. After thousands in strange unexplainable fees, hair pulling reports, and no positive customer support we moved to Wagepoint. They helped us with real support (and real people) to setup our payroll, made it flexible and easy to not only pay our team but to pay the taxes and keep us efficient. Words don't do justice to express how much I Love Wagepoint. That's Love with a capital L. Such a fantastic and practical tool. Review collected by and hosted on G2.com.

What do you dislike about Wagepoint?

Quite honestly. Nothing. The Wagepoint software and team has done a fantastic job helping us grow when growth is most painful. Review collected by and hosted on G2.com.

Recommendations to others considering Wagepoint:

Go through the setup process with Wagepoint. You'll see how effective it is after 2 payroll cycles. We tried Wave and ADP for electronic payroll both caused us additional time, resources and introduced tax remittance errors. Wagepoint solved those issues for us. Contact me directly if you want to hear the entire story. Review collected by and hosted on G2.com.

What problems is Wagepoint solving and how is that benefiting you?

See above. We used one of the largest and most respected payroll providers in the world. We might not have been large enough to find our way on the radar but we were entirely ignored. We need efficient payroll with tools that enable us to save time and do the right things for our team. Wagepoint does that with software and most importantly people. Review collected by and hosted on G2.com.

MG

Matthew G.

Director of Customer Experience

Small-Business (50 or fewer emp.)

7/29/2015

"Don't have to keep entering hours, THAT IS SO MUCH BETTER"

5/5

What do you like best about Wagepoint?

Other solutions made me do hourly employees manually for each payroll, but at least wagepoint does the right thing and ASSUMES EMPLOYEES WORK most weeks full time. Finally!! (I'm looking at you, wave accounting) Review collected by and hosted on G2.com.

What do you dislike about Wagepoint?

Migration is a pain, always, but customer support was A+ so that helped a ton. Review collected by and hosted on G2.com.

Recommendations to others considering Wagepoint:

Try it! Talk to their team and see how awesome it is to deal with a payroll company that actually cares about smaller customers!! If you're <100 people, GET ON IT FOR SURE! Review collected by and hosted on G2.com.

What problems is Wagepoint solving and how is that benefiting you?

We need to pay our employees... this lets us do that easily and efficiently Review collected by and hosted on G2.com.

BB

Brett B.

Attorney

Law Practice

Small-Business (50 or fewer emp.)

10/8/2015

"So far, so good."

4.5/5

What do you like best about Wagepoint?

The customer service was great. The user interface was easy to figure out and intuitive. Overall, I'm happy with it. Review collected by and hosted on G2.com.

What do you dislike about Wagepoint?

They don't calculate vacation/sick days but I heard that's coming soon. It's a pretty minor issue for me. Review collected by and hosted on G2.com.

MS

Megan S.

Casual Speech-Language Pathologist

Hospital & Health Care

Enterprise (> 1000 emp.)

5/15/2015

"Very helpful"

4.5/5

What do you like best about Wagepoint?

I like how, as a very small business, we can manage our payroll simply and affordably. I also like supporting another small business. Review collected by and hosted on G2.com.

What do you dislike about Wagepoint?

Sometimes things don't flow smoothly on the web, or there are little things I don't understand. However, they're very quick to help when asked, and super friendly! Review collected by and hosted on G2.com.

JS

Johnny S.

Founder

Computer Software

11/19/2014

"Takes the friction out of payroll"

4.5/5

What do you like best about Wagepoint?

Wagepoint handles everything for me so I don't even have to think about payroll. I only have to log in to add or remove an employee, which takes about 6 or 7 minutes, then I'm done; government remittances, direct deposit payments, employee paystubs, and everything else is just taken care of. They also have a stellar level of customer service, and are available and useful if you need any help with anything. They are a vibrant part of the business ecosystem in our community, and they take customer happiness more seriously than any company I have ever been a customer of. Review collected by and hosted on G2.com.

What do you dislike about Wagepoint?

Right now Wagepoint is a standalone product that focuses on payroll, which they do very well. However, I would prefer if even more things are done for me, so I am looking forward to the direct integrations with financial software they are currently developing. Initially I didn't care for the excessively anthropomorphic robot mascot, but after I met Leena and Shrad and got a feel for their company culture, I came around to it as I now completely understand how a robot can be a formidable payroll-crunching machine yet still have a flower growing out of it's head. Review collected by and hosted on G2.com.

Recommendations to others considering Wagepoint:

I know it works extremely well for my usecase as a small company with no dedicated finance person. The web portal isn't always perfect, but whenever you have any kind of issue with getting something to work or figuring something out, you can just call them up and they will always fix it or do it for you immediately, even if you are a small company with only a couple of people on their system. Review collected by and hosted on G2.com.

What problems is Wagepoint solving and how is that benefiting you?

We are developing a new local directory that is mobile-centric and has actually accurate data about the stores around you. We are an engineering company and focus on building software and databases. Our company has nothing to do with payroll, and thanks to Wagepoint I am able to have this reflected in our operations. Review collected by and hosted on G2.com.

AO

Alexander O.

Partner

Media Production

Small-Business (50 or fewer emp.)

11/13/2014

"A powerful solution to payroll for same Wedding Video Company"

5/5

What do you like best about Wagepoint?

What I like best about wagepoint is how easy it was to set up and use on a weekly basis. Anytime I was confused, I could get in touch with tech support very quickly and even had one person I would email directly when ever I had any specific questions about how to do something.

I wanted a simple way to deal with my payroll needs and wagepoint was a very timely and effective solution. Review collected by and hosted on G2.com.

What do you dislike about Wagepoint?

I wish the process of adding expenses reimbursements was more streamed lined. I wish it was something that was prompted for every time that I process a payroll since in the type of business I run, employees need to use their own credit cards to buy things rather often and it would help save time and help me to remember to add in their reimbursements. Review collected by and hosted on G2.com.

What problems is Wagepoint solving and how is that benefiting you?

I had to start paying a contractor as an employee because 50 or more of her income came form the company and I did not want to have to deal with calculating her earnings every pay period. Wagepoint lets me just put in her hours every period, pays the taxs to government and then pays her directly. She was thrilled about that and I was happy to not have to sign more cheques. Review collected by and hosted on G2.com.

HL

Heidi L.

HR & Accounting Cooridnator

Hospitality

Small-Business (50 or fewer emp.)

11/13/2014

"Great customer service and easy-to-use website!"

5/5

What do you like best about Wagepoint?

Wagepoint is a very easy payroll system to use. Once everything is setup, it only takes minutes to complete and submit a payroll. Their customer service is the best I have ever experienced! They respond immediately and have always solved any problems or answered any questions accurately and quickly. Also, they are always so nice which is very rare with any customer service these days. I would recommend Wagepoint to everyone! Review collected by and hosted on G2.com.

What do you dislike about Wagepoint?

I cannot think of anything that I dislike about Wagepoint. It's always been easy to use and if I had problems, they were always solved that day. Review collected by and hosted on G2.com.

What problems is Wagepoint solving and how is that benefiting you?

The benefits to using Wagepoint is how easy it is to get started and the continued ease of completing and submitting payroll twice a month. Being a US employer just beginning to have employees in Canada, Wagepoint made it easy and economical to use their services. We tried another payroll provider before Wagepoint for our new Canadian employees but that service was difficult to use and they were not helpful with most problems. Once we moved our payroll services to Wagepoint, everything was easier and clearer. It made my job a lot easier! Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

5/15/2015

"Fantastic Solution to our US Payroll Woes!"

5/5

What do you like best about Wagepoint?

The support from these people is incredible, you can get a hold of an account rep or technical person within about 5 minutes. They are truly on the ball for support. They care and want to see every client succeed and save time with this solution. A fantastic team of qualified people. Thanks Wagepoint! Review collected by and hosted on G2.com.

What do you dislike about Wagepoint?

I honestly have not had any issues that weren't immediately resolved. Review collected by and hosted on G2.com.

Recommendations to others considering Wagepoint:

You won't regret it, if you do I will personally pay for it! Ok maybe not but that's how strongly I back this team :-) Review collected by and hosted on G2.com.

What problems is Wagepoint solving and how is that benefiting you?

Major time savings which equals money savings

I am able to dedicate my time to more important aspects of the business and people are getting paid dependably.

Saves major headaches for a Canadian firm trying to remit US IRS and state taxes. Review collected by and hosted on G2.com.