# Wagepoint Reviews **Vendor:** Wagepoint **Category:** [Payroll Software](https://www.g2.com/categories/payroll) **Average Rating:** 4.4/5.0 **Total Reviews:** 56 ## About Wagepoint Wagepoint is a small-but-mighty fintech company on a mission to simplify payroll – and even dare to make it delightful! Our online payroll software was built just for small businesses, automating the most “ugh” parts of payroll so that our customers can get back to doing, well, literally anything else. Backed by the world’s friendliest team, Wagepoint is always supportive, never stuffy and refreshingly human. Founded in 2012, we make payroll magic happen for more than 20,000 small businesses, accountants and bookkeepers across North America. On top of payroll software features like calculating wages for employees and contractors and automating tax reporting and remittances, Wagepoint also offers: • Easy-to-use software that is intuitive for even the most novice computer users. • The friendliest payroll support team (seriously!). • Simple software that integrates seamlessly into your accounting workflow. • An online employee portal for easy access to pay stub and year-end information. • Comprehensive preset and custom incomes and deductions. Interested in making payroll a breeze? Get started with Wagepoint today. ## Wagepoint Pros & Cons **What users like:** - Users find Wagepoint to be **highly user-friendly** , making the payroll process simple and enjoyable. (1 reviews) - Users value the **integration with QBO** , which is considered the only redeeming quality of Wagepoint. (1 reviews) - Users find Wagepoint to be **intuitive and user-friendly** , enhancing their overall experience with the program. (1 reviews) - Users love the **ease of handling paychecks** with Wagepoint, making payroll processing straightforward and efficient. (1 reviews) **What users dislike:** - Users are frustrated with Wagepoint's **poor customer support** , often leaving issues unresolved and adding to their frustrations. (2 reviews) - Users express concern over **poor change management** , feeling unsupported and left in the dark during critical account issues. (1 reviews) - Users highlight the **complex reporting** issues in Wagepoint, leading to frustration over incorrect payroll data and inefficiency. (1 reviews) - Users experience significant frustration with **inadequate verification** , leading to account issues and lack of support during crises. (1 reviews) - Users face significant **login problems** with Wagepoint, including multiple systems and data access difficulties impacting overall usability. (1 reviews) - Not Intuitive (1 reviews) ## Wagepoint Reviews ### 1. Severe UI Issues, Poor User Experience, and Horrible Customer Service **Reviewed by:** Brandon C. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Wagepoint?** This is unquestionably the worst software that I have ever used, the only redeeming quality is that it integrates with QBO **What do you dislike about Wagepoint?** I find the user interface of Wagepoint incredibly unintuitive, making the setup process horrible. There's a mandatory, manual payroll run and a lengthy review process that cannot be automated without human interaction, which I find cumbersome. The software has failed to simplify payroll processes, greatly falling short in this aspect, rendering it quite ineffective for my operations. Reporting issues persist, with incorrect data shown for payroll amounts, which is frustrating. Moreover, the customer support attempts to make me resolve these issues myself instead of addressing the software's faults, which is tremendously annoying. The transition to what they called Wagepoint 2.0 was poorly executed, leaving users with multiple login systems and information stored separately, which exemplifies a disastrous rollout of a new version. Overall, I find no value in re-purchasing the service as it only adds to my headaches. Their customer service is terrible. They are patronizing, and refuse to actually fix anything. **What problems is Wagepoint solving and how is that benefiting you?** Everything is a problem, there is not a single feature that I like ### 2. Time-Saving Payroll with Stability Issues **Rating:** 1.0/5.0 stars **Reviewed by:** Roni C. | CEO, Managing Partner , Events Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Wagepoint?** I like the integration component with Intuit QuickBooks. It saves time on bookkeeping and processing by having it automated. **What do you dislike about Wagepoint?** Their system is not very stable. Sometimes it'll just not work. The dates when running salary payroll, for example, will not update accurately and cause issues. **What problems is Wagepoint solving and how is that benefiting you?** I use Wagepoint for running company payroll and filing T4s, integrated with our bookkeeping. The integration with Intuit QuickBooks saves time on bookkeeping and automates processing. ### 3. Was good, but the customer service is horrendous!! **Rating:** 0.0/5.0 stars **Reviewed by:** Richard P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Wagepoint?** I actually really liked the program, was user friendly **What do you dislike about Wagepoint?** My account had been hacked and someone tried to run a payroll. They blocked my account, after multiple calls over six months they finally just cut off my account. I had been with wagepoint for six years. When something happens, they just leave you in the dark. **What problems is Wagepoint solving and how is that benefiting you?** None, because they closed my account ### 4. pay-check comes easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Wagepoint?** the ease of handling the pay-checks is awesome **What do you dislike about Wagepoint?** nothing it is a great application to be used and makes life simple **What problems is Wagepoint solving and how is that benefiting you?** It keeps a record of all the past pay-checks and also the taxation sumarry. ### 5. The Pristine Payroll Management System **Rating:** 5.0/5.0 stars **Reviewed by:** Renice S. | Social Media Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Wagepoint?** It is very user-friendly and easy to learn. It was also very easy to implement in my organization because of how simple the system was. The training was seamless. This software is used monthly and we are able to manage numerous payrolls using this. It has also integrated well with our vacation and leave management system. There are a number of features: payroll management, leave management, salary increase, PAYE and NIC payments, payslips etc. I have never had to the need to reach out to customer support because of how easy the system is to maneuver. **What do you dislike about Wagepoint?** There is nothing I dislike about wagepoint. It gives me everything that i need to effectively function as a payroll administrator. **What problems is Wagepoint solving and how is that benefiting you?** Being able to conduct multiple payrolls at the same time ### 6. Easy and Intuitive! **Rating:** 5.0/5.0 stars **Reviewed by:** Serese S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Wagepoint?** It is extremely easy to use and administer. Both from an employer's perspective and from a staff's perspective. I also appreciate the reminders, automatic filing and reports. **What do you dislike about Wagepoint?** I don't have anything at this time. It has all been smooth so far. **What problems is Wagepoint solving and how is that benefiting you?** I am a small startup founder. I wear a lot of hats and payroll is one of them. I need something quick, easy and reliable. This is exactly what Wagepoint is able to offer me. This is one less thing I need to worry about. It give me peace of mind ### 7. Easy & accurate payroll processor **Rating:** 5.0/5.0 stars **Reviewed by:** Tara W. | Director of Sales & Onboarding, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Wagepoint?** The automated source deductions, WSIB remittances, and the option for auto-pay. **What do you dislike about Wagepoint?** It would be great if their bonus pay-time had the option to use the actual 'bonus calculation method'. Also would love to see proper calculation options for holiday pay. **What problems is Wagepoint solving and how is that benefiting you?** One central processor for all our client payrolls, as well as access to payroll accounts for clients who process their own payroll. ### 8. Review for Wagepoint **Rating:** 4.5/5.0 stars **Reviewed by:** Aman S. | Payroll Associate Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Wagepoint?** It's a very good tool to prepare salaries and easy to see details on payslips. **What do you dislike about Wagepoint?** I can not say there is anything which we can dislike about this tool. **What problems is Wagepoint solving and how is that benefiting you?** This helps to prepare employees' salaries easily and helps us to tracker vacation days to pay out on time and many more. ### 9. A borderline fraudulent company **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2022 **What do you like best about Wagepoint?** Nothing, honestly. Their fees are lower than competitor's platforms but they'll make sure they get their money out of you apparently. **What do you dislike about Wagepoint?** It took just under a month to complete the verification process the first time. When we were finally all set up they cancelled one of our two payroll runs due to an issue on their end, but they still withdrew their fees from our account. Support was immensely unhelpful and stonewalled us. Stay far away from this company!! **What problems is Wagepoint solving and how is that benefiting you?** As a small business we needed a payroll provider that would streamline the deposit and tax reporting process. Wagepoint has failed us completely in this regard. ### 10. Wagepoint has everything I need **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Wagepoint?** It is very easy to see the details on your payslips and download them. Wagepoint's user interface is very simple and easy to use. **What do you dislike about Wagepoint?** I cannot think of anything to dislike, to be honest. **What problems is Wagepoint solving and how is that benefiting you?** In our workplace, we also use Luna to set our vacations and see the company vacation days. It is great to see everyone's vacation days with just one click. ### 11. I did not think HR platform can be this simple **Rating:** 5.0/5.0 stars **Reviewed by:** Ganindu P. | Customer Success Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2021 **What do you like best about Wagepoint?** The single sign-on feature is a Huge PLUS for me. Also when a user logs in to the platform, the user can select whether to see the amount paid or not is a win **What do you dislike about Wagepoint?** you can introduce a feature to download multiple pay sheets in one go **Recommendations to others considering Wagepoint:** Well, you got to try it out, specially if you are spending a fortune for your current payroll-management platform **What problems is Wagepoint solving and how is that benefiting you?** There is no need of emailing the pay slip and employees can easily signing using the SSO and view their pay stub/tax sheet ### 12. Exploring the efficiency and productive use of Wagepoint **Rating:** 4.5/5.0 stars **Reviewed by:** Habibulahi A. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2021 **What do you like best about Wagepoint?** Ease of accessibility and user-friendliness. **What do you dislike about Wagepoint?** I haven't come across any feature I dislike yet. **Recommendations to others considering Wagepoint:** It is easy to use and cost-effective. **What problems is Wagepoint solving and how is that benefiting you?** Preparation of Employee payroll. It has made employee analyses easy and timely. ### 13. Amazingly user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2020 **What do you like best about Wagepoint?** Setup is easy Laid out in an easy way for a small business user to understand VERY knowledgeable service and support staff (Ree Dillon, Carrie McCoy, Shannon) Excellent Assistance to handhold and setup the software and run **What do you dislike about Wagepoint?** Not encountered any; will update if i do **What problems is Wagepoint solving and how is that benefiting you?** I am a small business with very few employees in payroll. My prior accountant was messing up the payroll too much and was disorganized. With Wagepoint, the setup was extremely easy and will be almost automatic and accurate in future. ### 14. Tech startup perfect payroll service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2019 **What do you like best about Wagepoint?** Their software is easy to use. The onboarding was simple and well designed. Our company staff can have user accounts. They do Québec deductions. Their support team is the best. Fair pricing. **What do you dislike about Wagepoint?** Not the most beautiful UI within the App but UX is great no matter what. They do not have a mobile app for payroll but they do for other product (Track time). **Recommendations to others considering Wagepoint:** You should go ahead with Wagepoint. **What problems is Wagepoint solving and how is that benefiting you?** We wanted a payroll solution that is 100% automated and digitized with direct deposits with staff accounts, automated tax payments, external accountant auditor access for payroll information of the company as well as accounting software integration. ### 15. SCAM: Minimum Viable Product! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2018 **What do you like best about Wagepoint?** It had an friendly interface that employees liked - but that's where the positives end! this is a classic minimum viable product. The developers don't know the first thing about actual payroll laws or requirements. **What do you dislike about Wagepoint?** We have had endless issues with Wagepoint from miss filed tax documents to a systemic lack of awareness or best practice for payroll tax handling. They are a preditory company that sells to small businesses because they know small business can't afford to take legal action against them. I know 5 companies now who are still batteling the IRS over payroll tax miss reported or miss calculated by wagepoint software (this is systemic not user error) dating back to 2015 - current. These are basic mistakes including: Developers didn't know what an scorp deduction was *941s where filed on the wrong schedule *state taxes where miscalculated *pre-tax health care deductions where not calculated pre-tax *promised integration with 401k took 6 months to complete - and they didn't understand the difference *between the taxation requirements for the various savings accounts we offered *1099s where processed with the company EIN and the individuals SSN reversed... I am writing this review in the hopes that I can save other HR departments of one from the headache we've been through. **Recommendations to others considering Wagepoint:** Absolutely NOT **What problems is Wagepoint solving and how is that benefiting you?** The only difference between wagepoint and intuit payroll (by quickbooks which we moved off of) is the Intutit had solid tax calculations. ### 16. Great Support Team, Fast Responses, and Easy Transactions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2017 **What do you like best about Wagepoint?** Very fast response times and affordable to use. **What do you dislike about Wagepoint?** Ran into some issues with the state getting confirmation that we paid our taxes. But the Wagepoint support team was good about getting us proof to send in within a few days of a tax notice. **What problems is Wagepoint solving and how is that benefiting you?** For someone who was overseeing the accounting for a small division, outsourcing payroll to a company that could do it for only a few employees at a very low price was key. Wagepoint was extremely responsive, provides a lot for a very low price. For example, they don't charge extra for W2 preparation. For a company with a small income statement, they are ideal. ### 17. Good Value **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2018 **What do you like best about Wagepoint?** They process payroll at an affordable price **What do you dislike about Wagepoint?** The server is sometimes slow - more phone support in addition to just email support would help **Recommendations to others considering Wagepoint:** Get commitment for support by phone, make sure email does not block the domain **What problems is Wagepoint solving and how is that benefiting you?** Needed support but wagepoint emails not getting through even in junk and spam. Able to connect after several days of trying. ### 18. Do yourself a favour and partner with WagePoint **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2017 **What do you like best about Wagepoint?** Easy, intuitive software & awesome people **What do you dislike about Wagepoint?** There is absolutely nothing I dislike. FINALLY a system that does what it says it does and is easy to use. THANK YOU WAGEPOINT!!! **Recommendations to others considering Wagepoint:** Do yourself a favour and don't go with ANYONE ELSE. You will just face headaches and issues and ultimately SimplePay or others, will just leave you high and dry. You DEFINITELY get what you pay for and while WagePoint may be slightly more expensive than the others, it's money well spent. All other providers have hidden costs that they don't tell you about. WagePoint is fixed cost and no surprises. What I also LOVE about it is that they have a portal for employees to access. What a FABULOUS service! I give them a 15 out of 10 **What problems is Wagepoint solving and how is that benefiting you?** I was using SimplePay, or as I like to call them...NOT SO SimplePay and they are HORRIFIC. NEVER EVER EVER use that system. You will regret it. I was fed up with them, they came highly recommended, I contact and left them a message after hours and I got a call back! I was DESPERATE to go to another provider and they provided me with that opportunity. What a sleek system and the people....WOW. What incredible people. Thank you WagePoint! You've saved my SANITY. ### 19. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** John S. | Financial Advisor - Registered Principal, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2017 **What do you like best about Wagepoint?** I had to do a Workers Compensation online review of my business. They required the last 4 quarters of payroll information. I was able to complete the review in 190 minutes with the help of the Wagepoint payroll system. Saved me so much time. **What do you dislike about Wagepoint?** nothing, the system works great for me and for the size of my business. **Recommendations to others considering Wagepoint:** Get on board, worth every penny, and only costs pennies a day........... **What problems is Wagepoint solving and how is that benefiting you?** Workers Compensation review, ease of use ### 20. Payroll made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan C. | Commercialization Manager, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2016 **What do you like best about Wagepoint?** Ease of use and simplicity. With this tool I am able to run payroll for 7 companies and over 30 employees in under 15 minutes per pay run. It also looks after the remittance to the CRA so that bill never sneaks up on one of our clients. **What do you dislike about Wagepoint?** Nothing to complain about I love this system and it has allowed our accounting firm to manage our clients payroll seamlessly. **Recommendations to others considering Wagepoint:** Just try it, and never worry about the hassle of running payroll again. **What problems is Wagepoint solving and how is that benefiting you?** Our goal for this tool was to drastically reduced the time spent on payroll for our firm and our clients. The benefits reached far beyond, wagepoint now looks after all or our clients T4 and ROE requirements as well. ### 21. It's not just the product, it's the people! **Rating:** 5.0/5.0 stars **Reviewed by:** Roland C. | Director of Operations, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2016 **What do you like best about Wagepoint?** Based on the research I'd conducted I knew that Wagepoint was precisely the tool that I needed to help demystify payroll for our small startup. What I hadn't expected was just how much care and support the team at Wagepoint would offer. They really went above & beyond to address every question I had and even the ones I didn't know I had. **What do you dislike about Wagepoint?** I'd really be splitting hairs to come up with something negative to say about this product. **Recommendations to others considering Wagepoint:** Unbelievably simple to use backed by a team that knows payroll and gets support. Wagepoint is our partner in payroll. **What problems is Wagepoint solving and how is that benefiting you?** Wagepoint made super easy to setup and administer payroll, and the Trac add-on makes it equally as easy for our employees to submit and track their time. ### 22. Going in the right direction **Rating:** 3.5/5.0 stars **Reviewed by:** Cindy D. | AR Specialist, PR Specialist, International Shipping Coordinator, IT, Chemicals, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2016 **What do you like best about Wagepoint?** Employees can access their payroll information online. **What do you dislike about Wagepoint?** Employees can't see their W4 information and their SSN and bank account numbers are XXX so they have to re-enter them to be sure they are correct. **Recommendations to others considering Wagepoint:** I did not understand the Payroll groups completely when I set it up. Now I am stuck with multiple paygroups that I would have done differently. **What problems is Wagepoint solving and how is that benefiting you?** ERP accounting program that doesn't have PR. Employees have direct access to their information 24/7. They don't have to wait for the PR clerk to get info. ### 23. I like it overall but many features are missing. **Rating:** 2.5/5.0 stars **Reviewed by:** Boris S. | Drupal Solution Architect, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2015 **What do you like best about Wagepoint?** It is easy enough to use as an app and I love support, being small I feel like I can get responses quickly **What do you dislike about Wagepoint?** I originally signed up for bitcoin support, but it since dissipated. So that is one thing Also there are some features that I really need as a business that are missing, this is relating to 401k and such as well as integration with other things like freshbooks, lessaccounting, xero, some of this has been in the works for some time but I do not see a lot of features released. I would like to be able to make the retirement contributions in a simple way and without having to think about it. Set it and forget it and know that you are saving for retirement. I am waiting and trying to stick around, but at some point there is not enough to hold me back other than pain of switching. No Mobile support as far as I know. No App, no responsive website. Though I have no checked for a while. There are some things that could be better in UI/UX. That being said I am picky when it comes to this kind of thing. **Recommendations to others considering Wagepoint:** If you need a simple system that is easy to use with good customer support Wagepoint is good. Depending on some cases it can probably lack features that you want and you would need to find another place to get them and then figure out the best way to use 2 or more systems together. **What problems is Wagepoint solving and how is that benefiting you?** I want to have ease and not loose too much control and I do not want to work with a giant machine like intuit or adp. So I naturally look at Zenefits, zen payroll, Wagepoint and others. They are small, they are agile and flexible they are able to work and evolve faster and release features. So some of these things are realized. But it also seems that when business enters growth phase the emphasis is on customer acquisition and feature release can slow down a lot. ### 24. very user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Karen M. | receptionist, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2016 **What do you like best about Wagepoint?** I like the fact that I can print my pay stubs and print my T4s. **What do you dislike about Wagepoint?** I don't dislike anything about this system. I am not sure what else you would like me to say but it is saying that I have to use 40 characters minimum and that is what I am trying to do. :) **Recommendations to others considering Wagepoint:** as an employee I find it very user friendly **What problems is Wagepoint solving and how is that benefiting you?** not solving any problems. ### 25. Wagepoint - small business friendly payroll that works **Rating:** 5.0/5.0 stars **Reviewed by:** Rosemary P. | Assistant CFO, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2015 **What do you like best about Wagepoint?** The Wagepoint platform allows for easy payroll set-up, with the ability to manage your employees and run payroll easily. While ensuring that you are government compliant. bith hourly and salary payroll can be run together, with related reports that can be easily populated into your desired format. **What do you dislike about Wagepoint?** The company and employee set-up can be cumbersome, as with any payroll, for a non-professional. However, there is always someone there to help and assist in set-up. **Recommendations to others considering Wagepoint:** Give it a try, it is much more user friendly then other payroll services, and cost effective. **What problems is Wagepoint solving and how is that benefiting you?** It has allowed us to provide direct deposit for our employees, as well as secure web-based pay-stubs. Allowing them to access their payroll information anytime, anywhere. There have been cost savings in not having to prepare and submit CRA remittances, and prepare ROE's as Wagepoint does these for us. ### 26. awesome service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2016 **What do you like best about Wagepoint?** Great customer service Above and beyond. **What do you dislike about Wagepoint?** I like everything Makes my life so much easier **What problems is Wagepoint solving and how is that benefiting you?** |t frees up my time to concentrate on building up the business side of things ### 27. Infinitely better than the big guys. **Rating:** 5.0/5.0 stars **Reviewed by:** Ross F. | General Manager, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2015 **What do you like best about Wagepoint?** The best part about Wagepoint is the speed of contact. Whenever I've had a question, I can submit it via email (instead of wasting time calling into a call centre), and I get a response in an incredibly timely manner. And more than that, the person that sent me the original response is the person you can continue to deal with for any back-and-forth - you don't get shuttled around from person to person responding from a generic catch-all email inbox! **What do you dislike about Wagepoint?** Honestly, I haven't found anything to dislike. There's been a couple of minor errors at times, but Wagepoint has handled and corrected them exceptionally well and I'm completely happy. **Recommendations to others considering Wagepoint:** Switch - you'll be glad you did, especially if you're running a small business and wear a lot of hats. **What problems is Wagepoint solving and how is that benefiting you?** They've been immensely helpful with specific detail questions that I wasn't sure how to handle. They very much take a 'partner' role, rather than the "you're on your own, and don't F it up" attitude I got at ADP and Ceridian in the past. ### 28. Great Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Raquel E. | Operations, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2015 **What do you like best about Wagepoint?** The simplicity of the software and the fantastic Customer Service **What do you dislike about Wagepoint?** As with any software it would be nice to be able to customize things a bit more One feature that we would like is once payroll is processed to be able to just send a link to the CFO for his approval. As it is now I have to download the payroll to send to him to approve **Recommendations to others considering Wagepoint:** Make sure you are aware of when payroll needs to be run. Being in the West Coast we didn't run our payroll the first time early enough **What problems is Wagepoint solving and how is that benefiting you?** Not having to do manual cheques. Being able to process payroll from anywhere. ### 29. Painless way to run payroll! **Rating:** 4.5/5.0 stars **Reviewed by:** Mike P. | Co-founder & CEO, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2015 **What do you like best about Wagepoint?** The customer success and support team are super responsive. Product does exactly what it needs to do! **What do you dislike about Wagepoint?** Some of the UX is a little weird at first but after you figure our the quirk or two it works great! **Recommendations to others considering Wagepoint:** If you need to run payroll in the Canada Wagepoint is the way to go. **What problems is Wagepoint solving and how is that benefiting you?** We are a US based company and have some remote employees in Canada. Wagepoint let us easily setup payroll in Canada and their team was a HUGE help in getting all of our business registration in Canada completed. Its saved me a ton of headache and time! ### 30. User-friendly platform - Awesome Customer Service for Small Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2015 **What do you like best about Wagepoint?** Hassle-free data entry. User-friendly platform. Awesome customer service for small businesses. **What do you dislike about Wagepoint?** There's really nothing that I dislike about using Wagepoint. What I would like to see in the future though, is to be able to move back and forth between the employees (within the same module) and not have to go back to the main list and start over. **What problems is Wagepoint solving and how is that benefiting you?** The Self-service page is great for the employees. Very easy to use and understand. Everyone loves it. The payroll portion of the program is very easy to navigate. Too easy! Especially if you are used to very complex payroll software, this would be a breeze! ### 31. My Wagepoint experience **Rating:** 5.0/5.0 stars **Reviewed by:** Steven L. | Financial Controller, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2015 **What do you like best about Wagepoint?** The navigation of Wagepoint is my favorite part of using the tool. It is very user friendly and the staff is always very courteous when I call in and responsive to emails I send. **What do you dislike about Wagepoint?** I do not dislike anything about the product. As I mentioned above, it is very easy to use. **Recommendations to others considering Wagepoint:** Great product. I would strongly recommend this product. **What problems is Wagepoint solving and how is that benefiting you?** Entering in my payroll is so easy it saves me a lot of time that I can now dedicate to other items. The available reports are great and again, the staff is knowledgeable of the product and very friendly. ### 32. Wagepoint is how payroll should work. Period. **Rating:** 5.0/5.0 stars **Reviewed by:** Dan N. | Business Marketing Specialist & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2015 **What do you like best about Wagepoint?** We were an ADP client for almost a year. After thousands in strange unexplainable fees, hair pulling reports, and no positive customer support we moved to Wagepoint. They helped us with real support (and real people) to setup our payroll, made it flexible and easy to not only pay our team but to pay the taxes and keep us efficient. Words don't do justice to express how much I Love Wagepoint. That's Love with a capital L. Such a fantastic and practical tool. **What do you dislike about Wagepoint?** Quite honestly. Nothing. The Wagepoint software and team has done a fantastic job helping us grow when growth is most painful. **Recommendations to others considering Wagepoint:** Go through the setup process with Wagepoint. You'll see how effective it is after 2 payroll cycles. We tried Wave and ADP for electronic payroll both caused us additional time, resources and introduced tax remittance errors. Wagepoint solved those issues for us. Contact me directly if you want to hear the entire story. **What problems is Wagepoint solving and how is that benefiting you?** See above. We used one of the largest and most respected payroll providers in the world. We might not have been large enough to find our way on the radar but we were entirely ignored. We need efficient payroll with tools that enable us to save time and do the right things for our team. Wagepoint does that with software and most importantly people. ### 33. Don't have to keep entering hours, THAT IS SO MUCH BETTER **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew G. | Director of Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2015 **What do you like best about Wagepoint?** Other solutions made me do hourly employees manually for each payroll, but at least wagepoint does the right thing and ASSUMES EMPLOYEES WORK most weeks full time. Finally!! (I'm looking at you, wave accounting) **What do you dislike about Wagepoint?** Migration is a pain, always, but customer support was A+ so that helped a ton. **Recommendations to others considering Wagepoint:** Try it! Talk to their team and see how awesome it is to deal with a payroll company that actually cares about smaller customers!! If you're <100 people, GET ON IT FOR SURE! **What problems is Wagepoint solving and how is that benefiting you?** We need to pay our employees... this lets us do that easily and efficiently ### 34. So far, so good. **Rating:** 4.5/5.0 stars **Reviewed by:** Brett B. | Attorney, Law Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2015 **What do you like best about Wagepoint?** The customer service was great. The user interface was easy to figure out and intuitive. Overall, I'm happy with it. **What do you dislike about Wagepoint?** They don't calculate vacation/sick days but I heard that's coming soon. It's a pretty minor issue for me. **Recommendations to others considering Wagepoint:** Compare it to other providers, but overall it worked for me. **What problems is Wagepoint solving and how is that benefiting you?** This has helped me with my pay issues with minimal cost. ### 35. Very helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Megan S. | Casual Speech-Language Pathologist, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2015 **What do you like best about Wagepoint?** I like how, as a very small business, we can manage our payroll simply and affordably. I also like supporting another small business. **What do you dislike about Wagepoint?** Sometimes things don't flow smoothly on the web, or there are little things I don't understand. However, they're very quick to help when asked, and super friendly! **What problems is Wagepoint solving and how is that benefiting you?** We're solving the problem of how to do payroll for just a small handful of employees, and we can do this without expensive accounting fees and with all the paperwork available for the employees on their own. ### 36. Takes the friction out of payroll **Rating:** 4.5/5.0 stars **Reviewed by:** Johnny S. | Founder, Computer Software **Reviewed Date:** November 19, 2014 **What do you like best about Wagepoint?** Wagepoint handles everything for me so I don't even have to think about payroll. I only have to log in to add or remove an employee, which takes about 6 or 7 minutes, then I'm done; government remittances, direct deposit payments, employee paystubs, and everything else is just taken care of. They also have a stellar level of customer service, and are available and useful if you need any help with anything. They are a vibrant part of the business ecosystem in our community, and they take customer happiness more seriously than any company I have ever been a customer of. **What do you dislike about Wagepoint?** Right now Wagepoint is a standalone product that focuses on payroll, which they do very well. However, I would prefer if even more things are done for me, so I am looking forward to the direct integrations with financial software they are currently developing. Initially I didn't care for the excessively anthropomorphic robot mascot, but after I met Leena and Shrad and got a feel for their company culture, I came around to it as I now completely understand how a robot can be a formidable payroll-crunching machine yet still have a flower growing out of it's head. **Recommendations to others considering Wagepoint:** I know it works extremely well for my usecase as a small company with no dedicated finance person. The web portal isn't always perfect, but whenever you have any kind of issue with getting something to work or figuring something out, you can just call them up and they will always fix it or do it for you immediately, even if you are a small company with only a couple of people on their system. **What problems is Wagepoint solving and how is that benefiting you?** We are developing a new local directory that is mobile-centric and has actually accurate data about the stores around you. We are an engineering company and focus on building software and databases. Our company has nothing to do with payroll, and thanks to Wagepoint I am able to have this reflected in our operations. ### 37. A powerful solution to payroll for same Wedding Video Company **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander O. | Partner, Media Production, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2014 **What do you like best about Wagepoint?** What I like best about wagepoint is how easy it was to set up and use on a weekly basis. Anytime I was confused, I could get in touch with tech support very quickly and even had one person I would email directly when ever I had any specific questions about how to do something. I wanted a simple way to deal with my payroll needs and wagepoint was a very timely and effective solution. **What do you dislike about Wagepoint?** I wish the process of adding expenses reimbursements was more streamed lined. I wish it was something that was prompted for every time that I process a payroll since in the type of business I run, employees need to use their own credit cards to buy things rather often and it would help save time and help me to remember to add in their reimbursements. **What problems is Wagepoint solving and how is that benefiting you?** I had to start paying a contractor as an employee because 50 or more of her income came form the company and I did not want to have to deal with calculating her earnings every pay period. Wagepoint lets me just put in her hours every period, pays the taxs to government and then pays her directly. She was thrilled about that and I was happy to not have to sign more cheques. ### 38. Great customer service and easy-to-use website! **Rating:** 5.0/5.0 stars **Reviewed by:** Heidi L. | HR & Accounting Cooridnator, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2014 **What do you like best about Wagepoint?** Wagepoint is a very easy payroll system to use. Once everything is setup, it only takes minutes to complete and submit a payroll. Their customer service is the best I have ever experienced! They respond immediately and have always solved any problems or answered any questions accurately and quickly. Also, they are always so nice which is very rare with any customer service these days. I would recommend Wagepoint to everyone! **What do you dislike about Wagepoint?** I cannot think of anything that I dislike about Wagepoint. It's always been easy to use and if I had problems, they were always solved that day. **What problems is Wagepoint solving and how is that benefiting you?** The benefits to using Wagepoint is how easy it is to get started and the continued ease of completing and submitting payroll twice a month. Being a US employer just beginning to have employees in Canada, Wagepoint made it easy and economical to use their services. We tried another payroll provider before Wagepoint for our new Canadian employees but that service was difficult to use and they were not helpful with most problems. Once we moved our payroll services to Wagepoint, everything was easier and clearer. It made my job a lot easier! ### 39. Fantastic Solution to our US Payroll Woes! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2015 **What do you like best about Wagepoint?** The support from these people is incredible, you can get a hold of an account rep or technical person within about 5 minutes. They are truly on the ball for support. They care and want to see every client succeed and save time with this solution. A fantastic team of qualified people. Thanks Wagepoint! **What do you dislike about Wagepoint?** I honestly have not had any issues that weren't immediately resolved. **Recommendations to others considering Wagepoint:** You won't regret it, if you do I will personally pay for it! Ok maybe not but that's how strongly I back this team :-) **What problems is Wagepoint solving and how is that benefiting you?** Major time savings which equals money savings I am able to dedicate my time to more important aspects of the business and people are getting paid dependably. Saves major headaches for a Canadian firm trying to remit US IRS and state taxes. ### 40. Exceptional Experience Thus Far **Rating:** 5.0/5.0 stars **Reviewed by:** Justin T. | Co-Founder and CEO, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2015 **What do you like best about Wagepoint?** Wagepoint is simple to set up, less expensive than the traditional payroll options, and the customer service is top notch. LowestRates.ca and LowestRates.com have been using Wagepoint since January 2015 and we could not be happier with it. **What do you dislike about Wagepoint?** Thus far nothing! Perhaps ask me at the end of the year once we have been through a tax season with Wagepoint. **Recommendations to others considering Wagepoint:** I would recommend Wagepoint to any small/medium sized company as an exceptional payroll solution. **What problems is Wagepoint solving and how is that benefiting you?** Wagepoint makes payroll easy and painless and allows us to focus on growing our business. ### 41. Makes payday easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa D. | Communications and PR Strategist, Public Relations and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2014 **What do you like best about Wagepoint?** I'm a huge fan of Wagepoint. It makes payday so much easier for my small but growing PR Agency. My accountant is happy and so is the government. It is peace of mind for us creative types, knowing that all the numbers are taken care of. **What do you dislike about Wagepoint?** I think it is a solid platform. I only have 3 employees, so it is perfect for small businesses, so I have no complaints. It makes my life easier and I can spend more time helping my clients! **Recommendations to others considering Wagepoint:** Small Business owners can free up a ton of time by simply spending 2 minutes once every two weeks and have peace of mind that everyone is getting the right amount of money! **What problems is Wagepoint solving and how is that benefiting you?** I no longer have to spend days emailing my accountant back and forth so I'm paying my employees the proper wages and giving the government the right amount. I have put away my cheque book and no longer need to pull it out! My employees prefer to be paid directly. ### 42. Best decision I ever made! **Rating:** 5.0/5.0 stars **Reviewed by:** Caitlin M. | Co-Founder & CEO, Human Resources, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2014 **What do you like best about Wagepoint?** When I finally decided to make the switch to Wagepoint from a giant payroll company, my biggest regret was that I didn't switch to Wagepoint sooner. Honestly I LOVE LOVE LOVE Wagepoint. It's SOOOOO easy to use. Wagepoint is completely automated and their team is so incredibly helpful that I hardly had to do any work to switch over. I never have to worry about anything with Wagepoint. I never miss a payment and I never pay late because of a holiday. Wagepoint always always has my back. I feel confident and in control and emotionally I feel happy as a user. I love that it's so easy for my employees to use. It couldn't be more of a night and day experience from my previous provider. **What do you dislike about Wagepoint?** Now that Wagepoint also works in the US, I have no complaints. **Recommendations to others considering Wagepoint:** Don't wait a second longer, switch now, it will be the best decision you ever make when it comes to payroll! It’s such a small time commitment and such a huge reward. **What problems is Wagepoint solving and how is that benefiting you?** An easy, inexpensive way to automate my payroll. The benefit is I'm now stress-free when it comes to my payroll provider. Wagepoint is a no brainer. ### 43. If you are small business owner & want serious peace of mind when it comes to payroll-Use Wagepoint! **Rating:** 5.0/5.0 stars **Reviewed by:** Ron D. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2014 **What do you like best about Wagepoint?** The easy to use interface and a VERY streamlined process makes processing payroll a breeze and since it's securely web based, I'm not tied to a computer at the shop! Also, my employees have been asking for Direct Deposit since the company was formed and now with Wagepoint, we've got that too! **What do you dislike about Wagepoint?** This box has a 40 character minimum, so I HAVE to type something in it - but the fact is that there really is NO downside to this company. I've done payroll myself (one of my LEAST favorite things to do as a business owner) and sat through several sales pitches for other payroll processors, but not a single one came CLOSE to the personal attention and polished product that Wagepoint offers. **Recommendations to others considering Wagepoint:** Stop considering it, stop comparing prices and looking at other products - Wagepoint is the one you want! **What problems is Wagepoint solving and how is that benefiting you?** We are a small family owned business, so every hour that I can shave off the time spent at the store is one more hour I can spend with what really matters most - my family. It may not seem like much, but the few hours that Wagepoint saves me in processing time and tax hassles are precious! ### 44. Setting a new standard for customer service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron H. | Mentor, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2014 **What do you like best about Wagepoint?** Without a doubt Wagepoint has set the bar for customer service and support extremely high. Their communication is unparalleled, as is their ability to empathize and understand the needs of their customers. When you hear their CEO talking about how they truly care about the well-being of the customers, something a lot of businesses say, you know he means it and this is evidenced through his actions and the actions of Wagepoint. They live their "why" and that's something rare these days. **What do you dislike about Wagepoint?** Absolutely nothing. Working with them has been nothing short of brilliant thus far. **Recommendations to others considering Wagepoint:** Do it - you will not be disappointed. **What problems is Wagepoint solving and how is that benefiting you?** Previous to Wagepoint, we had used whatever payroll providers our clients were using. Some were good, some were bad. What we were really looking for all along was a partner whom we could use for all our clients (so we could standardize this portion of the business). We felt all other providers were missing something (either poor UX, support, etc.). Wagepoint ticked all the boxes - simple as that. ### 45. Working with Wagepoint is a time (and headache) saver! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew F. | Co-Founder, Director of R&D, Consumer Electronics, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2014 **What do you like best about Wagepoint?** Setting up the payroll process was quick and easy. As the co-founder of Structur3d Printing, being able to spend the time growing the business and not running payroll is awesome. Auto-payroll kicks butt! **What do you dislike about Wagepoint?** During my initial set up there were some tabs that I missed completing which caused a small delay. Although, the Wagepoint staff was on the phone with me immediately to fix the problem. And they reached out to me! **What problems is Wagepoint solving and how is that benefiting you?** Wagepoint allows me to manage payroll for my early stage startup of 4 employees on top of everything else required. As payroll is a very important part of a business, trusting Wagepoint to take care of this for us has saved the stress and time of doing it our selves. Definitely worth it! ### 46. Very Impressed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2015 **What do you like best about Wagepoint?** Getting help with the program was easy, they answered all my questions when setting the account up. The program is extremely easy to use. They responded to my help email right away and set up a call to walk me through the program. Running the first payroll was easy and tons of prompts to make sure your doing things correctly. **What do you dislike about Wagepoint?** Nothing. This program was easy to use and help was there right away upon set up. **Recommendations to others considering Wagepoint:** Very easy for a small business to use. Great features and wonderful staff to provide support. Highly recommend this product. **What problems is Wagepoint solving and how is that benefiting you?** Making things more organized for our company and payments. ### 47. Simple multi-national payroll **Rating:** 5.0/5.0 stars **Reviewed by:** Tani O. | Operations Specialist, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2014 **What do you like best about Wagepoint?** Wagepoint makes payroll easy and painless, and allows our employees to receive payment in Bitcoin! Takes me just seconds to run payroll, and our employees' pay is auto-split between their bank accounts and Bitcoin wallets. Amazing! **What do you dislike about Wagepoint?** Nothing at all, we've been 100% satisfied with their service. **Recommendations to others considering Wagepoint:** Definitely give it a try, especially if you're running payroll in both Canada and the US or need a Bitcoin payroll solution. **What problems is Wagepoint solving and how is that benefiting you?** As a Bitcoin company, it was hard for us to manage payroll properly while allowing users to receive their pay in BTC. Taxes were complicated, and it required a lot of manual work. Now everything is completely streamlined, and what used to take 2 hours now takes 30 seconds! ### 48. Amazing customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly L. | Office Coordinator, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2015 **What do you like best about Wagepoint?** The customer service we receive from Wagepoint is phenomenal! Troy responds to my emails within the hour and is always very helpful, pleasant and so easy to work with. Much appreciated! **What do you dislike about Wagepoint?** Nothing to dislike. Very pleased with this service. **Recommendations to others considering Wagepoint:** Customer service at Wagepoint is phenomenal. They go above and beyond to meet our needs and they are always quick to reply to any questions or concerns we have surrounding payroll. Quality of service A+! **What problems is Wagepoint solving and how is that benefiting you?** Payroll went from being a complicated, stressful endeavor to an easy, pain free process. Glad to have Wagepoint and their excellent staff look after everything! ### 49. Best payroll product in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Shivam R. | Co-Founder and COO, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2014 **What do you like best about Wagepoint?** . Easy to use . Fast . Always works! . Excellent customer service **What do you dislike about Wagepoint?** I have only used the payroll feature and so far I do not dislike anything. **Recommendations to others considering Wagepoint:** If you are considering a value-for-money payroll product, Wagepoint is an excellent choice. And their customer support is awesome. **What problems is Wagepoint solving and how is that benefiting you?** I was looking for an entrepreneurial minded payroll company that understands the cost and time limitations of start-ups. This includes doing the payroll in minimal number of steps (while doing everything needed) and taking care of everything behind the scenes (paying employees, remitting to governments, etc.). ### 50. My business RUNS on Wagepoint **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff I. | Principal, Creative Director, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2014 **What do you like best about Wagepoint?** Almost every month I get a personal email from these guys helping me with keeping my business running trouble-free. Is my Kansas City tax number the same now that we've transitioned to an S-Corp? — I would of never even thought to ask if they didn't mention it! They keep us smart, efficient, and go WAY beyond a payroll. We love them. **What do you dislike about Wagepoint?** Nothing. NOTHING. They're making me type more characters here but I don't need to. **What problems is Wagepoint solving and how is that benefiting you?** We came to Wageponit simply to get payroll established for our brand-spanking-new design agency. They were the only online payroll beta-testing servicing Missouri at the time so we said yes and within a couple of days had a smooth-as-butter payroll in place. But they've also been super responsive, smart and helpful with all things taxes, payroll, etc. They care about us. They rule. ## Wagepoint Discussions - [How do you use Wagepoint?](https://www.g2.com/discussions/how-do-you-use-wagepoint) - [Is Wagepoint legitimate?](https://www.g2.com/discussions/is-wagepoint-legitimate) - [Does Wagepoint have an app?](https://www.g2.com/discussions/does-wagepoint-have-an-app) - [View Wagepoint pricing details and edition comparison](https://www.g2.com/products/wagepoint/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-23+17%3A45%3A02+-0500&secure%5Bsession_id%5D=cb739342-428d-4c6e-ab58-4670f6605ef1&secure%5Btoken%5D=233e0f5e7b0c81648e589f4021990a4e02279d608ce1ddfc78997ba5e465fe23&format=llm_user) ## Wagepoint Integrations - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) ## Wagepoint Features **Employee Self Service** - Web Portal - Mobile **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Integration** - Time Tracking Integration - Accounting Integration **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability ## Top Wagepoint Alternatives - [Gusto](https://www.g2.com/products/gusto/reviews) - 4.6/5.0 (10,233 reviews) - [QuickBooks Workforce](https://www.g2.com/products/quickbooks-workforce/reviews) - 4.4/5.0 (486 reviews) - [Patriot Software](https://www.g2.com/products/patriot-software/reviews) - 4.8/5.0 (602 reviews)