CP

Carlos P.

Licensed Insurance Agent & Social Media Manager

Insurance

Small-Business (50 or fewer emp.)

7/5/2019

"VTigers Product Review!"

5/5

What do you like best about Vtiger Sales?

The platform has a distinct product that can perform that can do a lot of functions for a sales crm. It has everything from being able to see data by year and by quarter. The platform within the actual crm has a built in sales funnel with very formatting style to really dig down and see where you can better improve the quality of the lead; being able to come up with better analyzing data, and seek a better understanding of how it all works all together to make in impactful decision to explode growth and sale closes. Review collected by and hosted on G2.com.

What do you dislike about Vtiger Sales?

It's very in detail. If i didn't know anything about sales dashboards and how to analyze data then this product would be a something you would want to go into. It is very descriptive in terms of what it all requires you to input and is very complex. Theres a lot of functions that are unfamiliar and not much of a helpful resource to finding by what a certain criteria considers it to specifically. Review collected by and hosted on G2.com.

Recommendations to others considering Vtiger Sales:

This platform is extremely useful once you know the basics of using CRM. I would say become familiar with a free workable CRM in which you can practice on before paying for the CRM, when you may not know how to use 85% of the available tools that are offered in such a robust platform. Review collected by and hosted on G2.com.

What problems is Vtiger Sales solving and how is that benefiting you?

It's hard to see where how to use certain functions of sales funnels; and how to use pipelines to better analyze a person's working clients and or prospects. I have found this to be extremely useful and beneficial to when it comes down to creating a strategy for implementing a better sales process in order that you can have a better chance in succeeding the next time it comes around. Review collected by and hosted on G2.com.

RG

Romil G.

Mid-Market (51-1000 emp.)

3/2/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Best CRM for SMEs"

5/5

What do you like best about Vtiger Sales?

It is very user-friendly. Any industries can manage it from their non-technical resources. Review collected by and hosted on G2.com.

What do you dislike about Vtiger Sales?

Dashboard has some limitations. No POS as a module. Review collected by and hosted on G2.com.

IS

Verified User in Sports

Small-Business (50 or fewer emp.)

2/17/2020

"Great Community"

4/5

What do you like best about Vtiger Sales?

You can adjust vTiger to any of your sales requirements, it has great modularity, with a big community that will help you set whatever your needs are Review collected by and hosted on G2.com.

What do you dislike about Vtiger Sales?

It has a learning curve compared to others, but it worth the effort Review collected by and hosted on G2.com.

AI

Verified User in Import and Export

Small-Business (50 or fewer emp.)

8/25/2019

"Positive development over the years"

4/5

What do you like best about Vtiger Sales?

Great customer support, they offer email, chat and telephone support and the VT account manager (Sharavana) is great for keeping things on track. They also offer structured training and support packages which worked well for us and are good value. Customer service is definitely their strength, and is really important in selecting a CRM. Poor quality or expensive support just makes it too hard hard to get all the customization you need or worse a poorly implemented CRM. Our building company has a fair bit of complexity around ordering, scheduling and project management as well as the usual lead generation and sales functions. Vtiger is our third system since 2007 and definitely the best for flexibility and customization it's also easily the best value. API Integration with other systems like accounting packages and project management tools is quite good but sometimes has to use web hooks which can have a delay. Integration with web forms and chat is excellent and some really good analytics is available. Document storage is great in VT - super easy access to plans and documents even for people in the field. Logging calls even mobiles has been really useful especially for project management. Review collected by and hosted on G2.com.

What do you dislike about Vtiger Sales?

Well Vtiger might not be the CRM for companies that only need to have a simple register of clients companies and leads. Since there are so many great modules you really have to set a aside time to get to know the system so if you don't have time or only need a few limited functions you maybe should not choose vtiger. Review collected by and hosted on G2.com.

What problems is Vtiger Sales solving and how is that benefiting you?

Using Vtiger 6.5 Opensource to revamp our entire CRM ticketing system. The software is super easy to use with a few added (paid) extensions the customization is very easy and can be modified nicely for anything you want. More advanced features are available at a cost but are great.

Few features i would like to see added in the future to create a more robust all in one software but overall would recommend it for anyone in need of a simple to semi complex crm. Not the prettiest UI but functions great.

Seems to have a pretty active community of developers as well as a supportive community to troubleshoot any issues.

Not all crm's have an out of the box inventory tracking built in. this was the big seller for me. again some more out of the box features could be added to this for a more robust solution.

Overall after testing a few crm's, vtiger had its limitations but its simple to use, easily customized, lots of available extensions, and inventory tracking is what won me over. Review collected by and hosted on G2.com.

AN

Arbaz N.

Engagement Lead

Mid-Market (51-1000 emp.)

10/3/2019

"An awesome platform to use!"

4.5/5

What do you like best about Vtiger Sales?

The platform is very user-friendly and easy to use. It gives a great user experience and serves the purpose of managing leads as well as tracking them. Review collected by and hosted on G2.com.

What do you dislike about Vtiger Sales?

The app can be a little better. The interface does break down many a time. Apart from that, the services provided as well the support is top class. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

6/1/2019

"Most Complete CRM Solution With Best Features Out-Of-The-Box."

4.5/5

What do you like best about Vtiger Sales?

We are using V-tiger from last few years. It is a excellent software to work with with many descent features i.e. CRM Integration, Contact Database,Activity Tracking and Database of Customers, Contacts, e-mailing, Sales Automation and Invoice creation in PDF, Calendar, reminders and task planning,Calendar etc. and many more. Review collected by and hosted on G2.com.

What do you dislike about Vtiger Sales?

Data import is about impossible because of strange rules of specific formats. It asks many time for authentication for uploading files. Review collected by and hosted on G2.com.

Recommendations to others considering Vtiger Sales:

Vtiger is a perfect CRM tool in the Open Source paradigm for enterprises that seek a flexible tool. It is the best CRM software lets you operate a variety of functions at once. It is a proven solution to add value to company CRM. Review collected by and hosted on G2.com.

What problems is Vtiger Sales solving and how is that benefiting you?

After using Vtiger, our business process agility is improved and also Improved business process outcomes. Our internal/operational efficiencies are increased. Review collected by and hosted on G2.com.

AM

Alfred M.

Head of Digital Advertising

Small-Business (50 or fewer emp.)

7/17/2019

"Best CRM Tool"

5/5

What do you like best about Vtiger Sales?

I like the simplicity of Vtiger Sales and that it's very easy to use. It offers great features as a CRM and it helps in increasing the sales. Review collected by and hosted on G2.com.

What do you dislike about Vtiger Sales?

Nothing really. Everything about Vtiger Sales is amazing. Review collected by and hosted on G2.com.

QN

Queen N.

Lead Technical Writer

Events Services

Mid-Market (51-1000 emp.)

4/20/2019

"A very useful software"

3.5/5

What do you like best about Vtiger Sales?

It is simple to convert sales leads and opportunities to cash. One can also re assign leads to other users or assign them to a marketing team Review collected by and hosted on G2.com.

What do you dislike about Vtiger Sales?

When installing vtiger crm, one may need to upgrade their php version, and there are a few prerequisites that may require expert help. Review collected by and hosted on G2.com.

Recommendations to others considering Vtiger Sales:

Vtiger will ensure all campaigns are put in check and there is an open source version Review collected by and hosted on G2.com.

What problems is Vtiger Sales solving and how is that benefiting you?

We have been able to use the software to send many marketing emails to our clients, and create tickets. Whats more, clients can log in to the customer portals, and create a work ticket Review collected by and hosted on G2.com.

AB

Antonio B.

Ing.

Small-Business (50 or fewer emp.)

5/20/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"ONE OF THE BEST OPEN SOURCE CRM"

4.5/5

What do you like best about Vtiger Sales?

Open source solution, easy to use, good price and easy to connect to others platform Review collected by and hosted on G2.com.

What do you dislike about Vtiger Sales?

Some modules are not able on the open source version Review collected by and hosted on G2.com.

AH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

4/30/2019

"Good tool for most small business - Quickbooks users may want to look elsewhere"

4.5/5

What do you like best about Vtiger Sales?

I like the automation and workflow possibilities. It leaves it open to highly customized scenarios. Review collected by and hosted on G2.com.

What do you dislike about Vtiger Sales?

The quickbooks synchronization leaves a lot to be desired, but it's better than nothing. If Quickbooks is central to your business, you may want to look elsewhere to minimize duplicate data efforts. Review collected by and hosted on G2.com.