UC

Verified User in Consumer Electronics

Small-Business (50 or fewer emp.)

10/14/2020

"Vtiger All-In-One CRM the most powerful revenue optimization application"

4.5/5

What do you like best about Vtiger All-In-One CRM?

Vtiger is an easy to use CRM application that provides the opportunity to significantly increase everything related to sales thereby achieving greater income within the organization as this is an application based on satisfying the best possible customers because it has the virtue of customizing and configuring the most important information for the client, In addition Vtiger also offers the opportunity to make customized reports of different guidelines of activities performed Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

It is important to emphasize the versatility that this application has in its implementation process within the company but nevertheless it has several disadvantages that in the long term tend to be a little complicated for the ease of handling of the clients that handle as it is a situation that happened to us executing a configurations and integrations that after realized the synchronized information was lost due to the change of the buttons at the moment of the update of the application Review collected by and hosted on G2.com.

Recommendations to others considering Vtiger All-In-One CRM:

Vtiger is the application that any type of company needs, whether small or medium that has a deficit in the management of sales; this is the application that they have to start implementing to optimize and run their email notification system, synchronization and report automation, providing greater income within the companies Review collected by and hosted on G2.com.

What problems is Vtiger All-In-One CRM solving and how is that benefiting you?

Despite some difficulties that we had to live with Vtiger is of great importance to know that greater was the solution that brought us to our company because as well known this is an application of sales optimization, well before implementing Vtiger the sales system that was within our company was a standard system of another kind but began to run this application our sales acquired a plus increasing our income considerably thanks to its deployment system Review collected by and hosted on G2.com.

UR

Verified User in Railroad Manufacture

Small-Business (50 or fewer emp.)

10/7/2020

"Vtiger is one of the best solutions for building strong and lasting relationships with customers"

4/5

What do you like best about Vtiger All-In-One CRM?

When I think of Vtiger the first thing that comes to my mind is a very productive software with extremely high capabilities that provides the opportunity to build strong and lasting relationships with customers through the use of collaboration and organization tools that allow you to track campaigns, collect sales data, make forecasts, manage cases and manage opportunities a whole arsenal of tools that help to reach or capture a greater number of potential customers that we could say is the main focus of this application other details I would like to add is its interface that is certainly fluid and quite pleasant for the user Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

Within my experience as a user using the software Vtiger I could realize some details or negative points that I would like to be taken into account when a new version of this software as are their tools for reporting do not say that they are not useful but still have much to improve if they want to compete against other applications much more complete, data export can make a problem and even become a limitation and in conclusion I would like to add your chat which is slow and does not generate good results Review collected by and hosted on G2.com.

Recommendations to others considering Vtiger All-In-One CRM:

If what you are looking for as an organization is to manage opportunities, campaigns and workflows in a simple, fast and professional way through channels such as e-mails and social networks Vtiger is the ideal solution especially if the goal is to increase sales and revenue and further enhance customer relationships and generate many more of them is a very flexible software recommended for technology companies, information services, software, marketing and advertising Review collected by and hosted on G2.com.

What problems is Vtiger All-In-One CRM solving and how is that benefiting you?

Vtiger is a fundamental pillar within my organization as it has helped us improve our interactions with our clients, streamline our communication both internally and with the public, and market many more clients. It is important to add the facility that Vtiger has to store information about all our clients which is really wonderful and has made our work more comfortable and fluid Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

2/26/2021

"Do not make the change."

0/5

What do you like best about Vtiger All-In-One CRM?

Support is good, but wouldn't recommend the product. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

- Integrations

- Navigation

- Data representation

- Overall sanity Review collected by and hosted on G2.com.

DD

Dan D.

Founder and CEO

Small-Business (50 or fewer emp.)

3/2/2020

"vTiger is one of the best values in the world for CRM/PSA and Marketing applications!"

4.5/5

What do you like best about Vtiger All-In-One CRM?

vTiger makes it easy to manage customer relationships with related services management through a rich feature set that is easy to configure and customize. I like the many integrated business functions including calendaring, quotes, orders and invoices. Reporting is easy and helpful. It is not often that sales, service and billing are integrated in one system making a single view of the entire customer relationship possible.

Managing the tracking of prospects and turning them into customers and all the interaction and communication plus managing the delivery of products and services delivered and billing and processing of payments is streamlined. We have been able to manage 30% annual growth of our environmental land care services for six years straight because of the efficiency vTiger has afforded our business.

As a web-based system with a mobile app with integrated calendaring, vTiger has helped us maintain cost efficiency as a virtual organization bringing together a distributed work force in a concerted and successful effort. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

It is so rich in features, that it spoils the user and it is tempting to expect even more features like accounts receivable reporting with aging that may come with more dedicated purpose billing systems. Customizing reports is possible, to achieve ambitious objectives, but sometimes a challenge to perfect to expectations. It's still incredibly powerful and a great value as admins can continue to expand it's usefulness across business functions! Review collected by and hosted on G2.com.

Recommendations to others considering Vtiger All-In-One CRM:

As with all feature rich integrated multi-purpose business applications, allocate time for training and learn the system fully prior to implementing any customization. vTiger is easy to customize so it is tempting for new users to want to customize prior to learning all the capabilities of the system which if fully understood, may preclude the need to customize.

Budgeting for some consulting time with vTiger implementation services will probably pay off well, as they are able to leverage the workflows to streamline business processes and may save some time and get a better overall result for the implementation when they are asked to learn a bit about your objectives. Review collected by and hosted on G2.com.

What problems is Vtiger All-In-One CRM solving and how is that benefiting you?

We can use this single system to incorporate sales and service scheduling, quoting, billing, cash receipts and collections. Marketing with customer history intel available due to the integration with billing solves a problem that we have seen with other less integrated systems. Review collected by and hosted on G2.com.

PK

Purva K.

Social Media Executive

Mid-Market (51-1000 emp.)

2/27/2019

"Extremely satisfying"

4.5/5

What do you like best about Vtiger All-In-One CRM?

Customer Support

New upgrades

Customization Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

some minor issues taking long time to resolve. but still we get customer support whenever needed so its not really inconvenient. Review collected by and hosted on G2.com.

LS

Laia S.

Departamento Comercial en Secura

Computer & Network Security

Small-Business (50 or fewer emp.)

10/25/2016

"This solution brought easiness to our company"

5/5

What do you like best about Vtiger All-In-One CRM?

What we like the best is that we have all the information from all the areas of our company connected thanks to this user friendly software. From the first call to a prospect to the mailing of invoices we can register all the steps of the sales process and every member of each department can have access to that info. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

When you start customizing the tool to your needs and preferences you get a little bit addicted to the possibilities you have and sometimes you go further and think of areas you would like to change and then you realize it is not possible since Vtiger is not that complex. However we haven't faced a key need which hasn't been fulfilled. We create quotes with Vtiger and we also generate invoices with the specific module. We would like to have an integration with the Spanish official invoicing systems in order to issue valid electronic invoices and send them to our customers by email. Review collected by and hosted on G2.com.

What problems is Vtiger All-In-One CRM solving and how is that benefiting you?

Vtiger is very useful for our daily needs and it also makes it easier for our auditors when they have to collect specific data from our administration and sales processes. It is very visual and they can see account names, dates, quotes, files... at a glance. Another area that is key for us is the one we use for our Technical Department. We are a Support Center and the employees in this department create service contracts with our customers, and open tickets in order to solve every request we receive. Reports and reminders are also fantastic tools both for the sales department and the support department. We use the Marketing features more and more in order to create lead generation campaigns. It is very useful to get info about how many contacts open an email, how many of them click on the links, etc. It is a pretty user friendly software and once you are familiarized with the module configuration area it is easy to create new connections, modules, fields etc. We really like the level of customization we can have thanks to the configuration features. However, if you are not an expert the Support Team of Vtiger always help you with anything you need, they really do their best to configure all the areas the way you need, it is amazing :) Review collected by and hosted on G2.com.

PS

Puja S.

Team Leader

Mid-Market (51-1000 emp.)

3/2/2020

"Amazing CRM which is user friendly and easy to use"

5/5

What do you like best about Vtiger All-In-One CRM?

There are different modules which is a good factor to keep information separately. Even documents can be saved for clients database. All my team can work together and no lag in the system apart from the daily 1 hour required to upgrade the system. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

Nothing as of now as it is good to use for us. Only glitch is the 1 hour backup time required to save the record everyday which results in the software to hang. The sla clock features sometimes doesn't work as expected and our tickets and cases get violated. This is highlighted to the team and they are still working on it and no resolution on it till now. Review collected by and hosted on G2.com.

What problems is Vtiger All-In-One CRM solving and how is that benefiting you?

We use it for cases and tickets and client database. We use the contact, reseller, orders, calendar,email templates modules as well.

Only problem we tried to resolve is the 1 hour system upgrade time as users face difficulty while using the software. However it is mandatory and is for all of their clients and not only us.

Also with regards to the sla calendar and clock our issue we highlighted is still not resolved. Review collected by and hosted on G2.com.

RD

Rylee D.

Business Development Manager

Small-Business (50 or fewer emp.)

3/2/2020

"Ease of Customization and Integration"

4.5/5

What do you like best about Vtiger All-In-One CRM?

Vtiger is truly an all-in-one system that gives us a platform to create a space for the many different back end sectors of our company and seamlessly connect them for optimal efficiency. We like that Vtiger is highly customizable, allowing us to tailor its functions to match our unique business functions. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

I seldom find an issue with Vtiger that the great customer service team cannot fix in a timely manner, but I have come across certain situations that are perhaps too complex for global integration on the platform. This is where perhaps developing your own CRM system would better fit your business model, but who has time for that... Review collected by and hosted on G2.com.

JG

Juan G.

Small-Business (50 or fewer emp.)

3/3/2020

"Enterprise CRM - Oh Yeah!"

5/5

What do you like best about Vtiger All-In-One CRM?

I really enjoy that we have our marketing, sales and support all in one CRM. It makes it so much easier than utilizing 3 different software apps. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

We get errors when we upload new contacts and it doesn't always say what the error is. It might say it imported 80 contacts and 20 have errors but what are they? So we just upload the contacts again and usually that'll fix it. Overall, we really haven't had any big bad issues with it. Review collected by and hosted on G2.com.

Recommendations to others considering Vtiger All-In-One CRM:

My advice is to give Vtiger a try if you haven't already. It not only gave us an all in one solution but ended up saving us money as well. It's really easy to use and lots of customization. If you plan on marketing to your customers, providing support for your existing clients and creating new sales opportunities then this is the software to use. Review collected by and hosted on G2.com.

What problems is Vtiger All-In-One CRM solving and how is that benefiting you?

Keeping engaged with the customer by seeing everything we've done with them such as support tickets, email marketing and what opportunities have been created. We also use it to keep track of the products they've purchased so when it's time to renew warranties, we have an automated message notify us. Review collected by and hosted on G2.com.

AE

Verified User in Electrical/Electronic Manufacturing

Mid-Market (51-1000 emp.)

4/15/2019

"VTiger Easy CRM, the ultimate cloud solution"

5/5

What do you like best about Vtiger All-In-One CRM?

VTiger has become the corporate CRM, easy to use already in the first use.

You can access from anywhere, it is cloud based.

We appreciate the possibility to customize the product according to our needs directly via the web without having specific programming or other knowledge.

Reporting is great especially when you can build your own custom metrics to report on.

There is also an app that allows you to solve various problems in cases where a network connectivity is not always present. Technical support is always present at any time helping you solve the problems encountered Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

Currently we have not found any particular difficulty in the use of the adopted modules, Some missing features on marketing module as the ability to manage multiple mailing lists in a single Marketing list Review collected by and hosted on G2.com.