JP
Juan P.
Mid-Market (51-1000 emp.)
"Easy to use"
4.5/5
What do you like best about VQ Online?

Flexible, issue to modify and never experience a error while using it Review collected by and hosted on G2.com.

What do you dislike about VQ Online?

Make simplier to modify the information retrieve from the reports. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"QA Software Review"
4.5/5
What do you like best about VQ Online?

The online site is user-friendly and provides multiple options to pull date reports about agents call metrics. Review collected by and hosted on G2.com.

What do you dislike about VQ Online?

I would like to see an update made to remove profiles and data for users who are no longer with company. Review collected by and hosted on G2.com.

Ariana P.
AP
Ariana P.
Supervisor
Enterprise (> 1000 emp.)
"Amazing"
5/5
What do you like best about VQ Online?

Everything and amazing . This was amazing and its easy to work and process . Review collected by and hosted on G2.com.

What do you dislike about VQ Online?

Everything is well , we use this and its easy Review collected by and hosted on G2.com.

Salbskhosky R.
SR
Salbskhosky R.
Senior Quality Manager
Mid-Market (51-1000 emp.)
"Very powerful and user friendly."
5/5
What do you like best about VQ Online?

To be able to see all the data I need in one place and to have the ability to operate multiple levels of the user, combined with a variety of campaigns. Also, like the responsive time when I have an inquiry about anything related to the platform. Review collected by and hosted on G2.com.

What do you dislike about VQ Online?

So far, I am satisfied with the product, there is no dislike . Review collected by and hosted on G2.com.

Verified User in Retail
AR
Verified User in Retail
Mid-Market (51-1000 emp.)
"The team is professional and will answer any questions that are needed for follow up on a call."
5/5
What do you like best about VQ Online?

The Verequest program is very easy to use to access call recording and to be able to export any results that are needed. Review collected by and hosted on G2.com.

What do you dislike about VQ Online?

The only thing that I can think of is that after I have logged in to view a call status sometimes I log out by mistake and the account will make me wait 5 minutes before I am allowed to log back in. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Clinical Call Center Manager"
4.5/5
What do you like best about VQ Online?

My experience with Verequest has been positive. They are very partnering which allows us to see areas of opportunities with specific individuals and operationally. Review collected by and hosted on G2.com.

What do you dislike about VQ Online?

I would like to see more detailed reporting options such viewing individual and team trends broken down month over month. Review collected by and hosted on G2.com.

Angel I.
AI
Angel I.
,Quality analyst
Enterprise (> 1000 emp.)
"VQ Platform"
4.5/5
What do you like best about VQ Online?

The VQ platform is very easy and user-friendly. Review collected by and hosted on G2.com.

What do you dislike about VQ Online?

None that I can think of at the moment. I am sure VQ is working on making it better. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Great partnership and dedicated resources to help achieve department and corporate goals."
4.5/5
What do you like best about VQ Online?

The partnership with the VQ team. Ease of use of the platform and the reporting. Review collected by and hosted on G2.com.

What do you dislike about VQ Online?

VQ does not have access to our internal platform to validate if an advocate has sent a task or scheduled an appointment accurately.

This limits us to reviewing calls for soft skills.

Cost is high. Review collected by and hosted on G2.com.