Verified User in Consumer Services
AC
Verified User in Consumer Services
Enterprise (> 1000 emp.)
"Not complicated, easy to use and easy to learn how to use."
4/5
What do you like best about VQ Online?

It is easy to find the data that I need to evaluate properly my employees. I appreciate the easy use of the system, definitely one of the best topics against competitors. Review collected by and hosted on G2.com.

What do you dislike about VQ Online?

The interface seems to be old and it does not match with the current status and speed. This could be better optimized and add more gadgets to the options to choose from. Review collected by and hosted on G2.com.

Nemesis L.
NL
Nemesis L.
Mid-Market (51-1000 emp.)
"As a QA I like the way i can access every evaluation really easy"
5/5
What do you like best about VQ Online?

what i like the most is that everything is is really simple and easy to handle Review collected by and hosted on G2.com.

What do you dislike about VQ Online?

at the mmoent, i like everything about the web page Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Amazing Program"
4.5/5
What do you like best about VQ Online?

Verequest offers a comprehensive range of features that makes reviewing and scoring calls a breeze. One of the strengths is that its a user-friendly interface. Review collected by and hosted on G2.com.

What do you dislike about VQ Online?

The biggest drawback for me is learning which reports are beneficial to me. There is quite a bit of data but with time, I'm sure I'll master them all. Review collected by and hosted on G2.com.

Aliur D.
AD
Aliur D.
Mid-Market (51-1000 emp.)
"Amazing Journey"
5/5
What do you like best about VQ Online?

That is very simple to get reports and all the data is handy. Review collected by and hosted on G2.com.

What do you dislike about VQ Online?

Actually, I do like every feature that Verequest has. Review collected by and hosted on G2.com.

PF
Patricia F.
Mid-Market (51-1000 emp.)
"Service Excellence Supervisor"
4/5
What do you like best about VQ Online?

I like Verequest is user friendly and keeps my team organized. Review collected by and hosted on G2.com.

What do you dislike about VQ Online?

sometimes if someone is not supposed to be under us. I wish we can submit it via verequest to change and not ask quality to do it for us. Review collected by and hosted on G2.com.

FT
Francisco T.
Mid-Market (51-1000 emp.)
"QA Analyst"
5/5
What do you like best about VQ Online?

VQ helps me to precisely evaluate and correct my evaluations if more information is gatherred and changes needs to be made to an evaluation. Review collected by and hosted on G2.com.

What do you dislike about VQ Online?

i do not have a dislike to comment about. Review collected by and hosted on G2.com.

Johan Manuel E.
JE
Johan Manuel E.
Mid-Market (51-1000 emp.)
"Great customization"
3.5/5
What do you like best about VQ Online?

We can create evaluation forms very easily here. We usually use it for quality assurance for over 1000 agents in the company. We've used others before and it's not the same. Review collected by and hosted on G2.com.

What do you dislike about VQ Online?

When searching for specific evaluation it's a little too frustrating. I would say changing the search system is a good fix. Also, Visuals would be great is it could look a little bit more animated. Review collected by and hosted on G2.com.

Angel Rufino A.
AA
Angel Rufino A.
Enterprise (> 1000 emp.)
"VQ Forms"
4.5/5
What do you like best about VQ Online?

in my personal opinion is better so I can evaluate my agents in a more straightforward way Review collected by and hosted on G2.com.

What do you dislike about VQ Online?

I don't particularly appreciate how i move agents from one team to another, I need to reactive in one team to add it again into another team Review collected by and hosted on G2.com.

AO
Ashley O.
Small-Business (50 or fewer emp.)
"Efficient and Easy"
5/5
What do you like best about VQ Online?

All of my team member's metrics are all easy to find and keep track of Review collected by and hosted on G2.com.

What do you dislike about VQ Online?

some of the reports that exist are either hard to understand or irrevelant Review collected by and hosted on G2.com.

Kenneth M.
KM
Kenneth M.
Mid-Market (51-1000 emp.)
"Great tool to analyze trends"
5/5
What do you like best about VQ Online?

it has a lot of data that helps you identify gaps as well as trends. Review collected by and hosted on G2.com.

What do you dislike about VQ Online?

Have the ability to upload video as well as audio on the observation forms. API to connect to dashboards such as google studio. Review collected by and hosted on G2.com.