--- title: VQ Online Reviews meta\_title: 'VQ Online Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 48 reviews by the users' company size, role or industry to find out how VQ Online works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 48 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # VQ Online Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by VQ Online but has limited features. Are you part of the VQ Online team? [Upgrade your plan](https://my.g2.com/vq-online/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! VQ Online™ was developed over the last 20 years working with some of N.A.’s leading brands and the contact centers who support them. VQ Online™ streamlines the QA process across channels and functions to maximize the insight gathered to drive even greater results ... and free up valuable QA analysts’ time. ​VQ Online™ is great for: (1) Large, multi-site, multi-channel centers with internal and/or external QA functions that want to expand and/or consolidate QA results across all channels/sites OR need a system for managing the QA process AND (2) Small, single-site centers that are currently using spreadsheets or other rudimentary scoring systems and recognize they need more. Unlike other offerings that are bundled with recording software, VQ Online is truly multi-channel, easily supporting Call, Email, Chat, and Back Office functions. VQ Online is hosted in a highly secure SOC Type II compliant environment. Flat rate pricing of $2500 USD /month means you pay no individual user fees or volume restrictions. * * * Seller [VereQuest](https://www.g2.com/sellers/verequest) Discussions [VQ Online Community](https://www.g2.com/products/vq-online/discuss) Languages Supported English, French, Spanish Solution Type Best-of-Breed Overview by Sharon Oatway (President & Chief Experience Officer | Author + Speaker | Helping companies and employees drive superior results) Show More ## Pricing Pricing provided by VQ Online. ### Starter $20.00 50 Users Per Month ### Advanced $15.00 100 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/vq-online/pricing) ## Top-Rated Alternatives [ ![Playvox Quality Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Playvox Quality Management") Playvox Quality Management 4.8/5(1,163) ](https://www.g2.com/products/playvox-quality-management/reviews) [ ![evaluagent](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "evaluagent") evaluagent 4.5/5(447) ](https://www.g2.com/products/evaluagent/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/vq-online/competitors/alternatives) ## User Insights Average based on 48 real user reviews. Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## VQ Online Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews) Show More JP Juan P. Mid-Market (51-1000 emp.) 7/31/2023 "Easy to use" 4.5/5 What do you like best about VQ Online? Flexible, issue to modify and never experience a error while using it Review collected by and hosted on G2.com. What do you dislike about VQ Online? Make simplier to modify the information retrieve from the reports. Review collected by and hosted on G2.com. What problems is VQ Online solving and how is that benefiting you? Helps to insert data and retrive in a format easy to analyze Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 7/21/2023 "QA Software Review" 4.5/5 What do you like best about VQ Online? The online site is user-friendly and provides multiple options to pull date reports about agents call metrics. Review collected by and hosted on G2.com. What do you dislike about VQ Online? I would like to see an update made to remove profiles and data for users who are no longer with company. Review collected by and hosted on G2.com. What problems is VQ Online solving and how is that benefiting you? It allows me to review and make comparisons about the shortfalls agents are not meeting. The data provides me with more information to prepare for coaching sessions with my agents and share feedback to improve their performance. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ariana P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ariana P.") AP Ariana P. Supervisor Enterprise (\> 1000 emp.) 7/19/2023 "Amazing" 5/5 What do you like best about VQ Online? Everything and amazing . This was amazing and its easy to work and process . Review collected by and hosted on G2.com. What do you dislike about VQ Online? Everything is well , we use this and its easy Review collected by and hosted on G2.com. What problems is VQ Online solving and how is that benefiting you? Quality check and knowledge of everything Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Salbskhosky R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Salbskhosky R.") SR Salbskhosky R. Senior Quality Manager Mid-Market (51-1000 emp.) 8/15/2022 "Very powerful and user friendly." 5/5 What do you like best about VQ Online? To be able to see all the data I need in one place and to have the ability to operate multiple levels of the user, combined with a variety of campaigns. Also, like the responsive time when I have an inquiry about anything related to the platform. Review collected by and hosted on G2.com. What do you dislike about VQ Online? So far, I am satisfied with the product, there is no dislike . Review collected by and hosted on G2.com. What problems is VQ Online solving and how is that benefiting you? VQ Online is helping us keep track of our QA scores for several hundred employees Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 8/8/2022 "The team is professional and will answer any questions that are needed for follow up on a call." 5/5 What do you like best about VQ Online? The Verequest program is very easy to use to access call recording and to be able to export any results that are needed. Review collected by and hosted on G2.com. What do you dislike about VQ Online? The only thing that I can think of is that after I have logged in to view a call status sometimes I log out by mistake and the account will make me wait 5 minutes before I am allowed to log back in. Review collected by and hosted on G2.com. What problems is VQ Online solving and how is that benefiting you? The VQ online program is assisting our team with recognizing trends on calls with our reps to assist and coach the reps better. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 8/8/2022 "Clinical Call Center Manager" 4.5/5 What do you like best about VQ Online? My experience with Verequest has been positive. They are very partnering which allows us to see areas of opportunities with specific individuals and operationally. Review collected by and hosted on G2.com. What do you dislike about VQ Online? I would like to see more detailed reporting options such viewing individual and team trends broken down month over month. Review collected by and hosted on G2.com. What problems is VQ Online solving and how is that benefiting you? Working with Verequest we have not only been able to identify areas of opportunities and communication gaps. Their feedback has been a useful tool to help guide us to review some of our training material for performance and patient experience improvements. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Angel I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angel I.") AI Angel I. ,Quality analyst Enterprise (\> 1000 emp.) 8/8/2022 "VQ Platform" 4.5/5 What do you like best about VQ Online? The VQ platform is very easy and user-friendly. Review collected by and hosted on G2.com. What do you dislike about VQ Online? None that I can think of at the moment. I am sure VQ is working on making it better. Review collected by and hosted on G2.com. What problems is VQ Online solving and how is that benefiting you? I'm sure VQ is always looking into ways of improving their platform and they are good at listening for improvements. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 8/15/2022 "Great partnership and dedicated resources to help achieve department and corporate goals." 4.5/5 What do you like best about VQ Online? The partnership with the VQ team. Ease of use of the platform and the reporting. Review collected by and hosted on G2.com. What do you dislike about VQ Online? VQ does not have access to our internal platform to validate if an advocate has sent a task or scheduled an appointment accurately. This limits us to reviewing calls for soft skills. Cost is high. Review collected by and hosted on G2.com. What problems is VQ Online solving and how is that benefiting you? We gain insight into patient interaction, trend and gap analysis. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Pricing Options Pricing provided by VQ Online. ### Starter $20.00 50 Users Per Month ### Advanced $15.00 100 Users Per Month ### Ultra $3,250.00 1 Unlimited License Per Month [ View More Pricing Information ](https://www.g2.com/products/vq-online/pricing) ##### ##### VQ Online Features Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/vq-online/features) ##### Categories on G2 [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [What investor relations website platforms are highest rated for public companies with demanding IR communications requirements?](https://www.g2.com/discussions/what-investor-relations-website-platforms-are-highest-rated-for-public-companies-with-demanding-ir-communications-requirements)[Viedoc vs Medidata Rave vs Egnyte for multi-site eTMF collaboration: which electronic trial master file platform gives trial teams the best real-time access controls across simultaneous multi-site compliance audits?](https://www.g2.com/discussions/viedoc-vs-medidata-rave-vs-egnyte-for-multi-site-etmf-collaboration-which-electronic-trial-master-file-platform-gives-trial-teams-the-best-real-time-access-controls-across-simultaneous-multi-site-compliance-audits%20)[Best Graphic Design Software](https://www.g2.com/articles/best-graphic-design-software) [What's the most reliable voice recognition platform for software developers](https://www.g2.com/discussions/what-s-the-most-reliable-voice-recognition-platform-for-software-developers)[Top tools for identifying and securing digital assets](https://www.g2.com/discussions/top-tools-for-identifying-and-securing-digital-assets)[Pros and Cons Details](https://www.g2.com/products/vq-online/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)