# Best AI Customer Support Agents Software ## How Many AI Customer Support Agents Software Products Does G2 Track? **Total Products under this Category:** 541 ### Category Stats (Aug 2026) - **Average Rating:** 4.67/5 (↑0.04 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Parloa (+17.2%) - Among all products in this category, Parloa recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank AI Customer Support Agents Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 84,300+ Authentic Reviews - 541+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for AI Customer Support Agents Software ![G2 Grid® for AI Customer Support Agents Software plotting products by satisfaction and market presence](https://www.g2.com/categories/ai-customer-support-agents/grids.png?focus%5B%5D=1408921&focus%5B%5D=3270&focus%5B%5D=57328&focus%5B%5D=1437428&focus%5B%5D=574&focus%5B%5D=1371397&focus%5B%5D=4215&focus%5B%5D=1408919) Highlighted products: Salesforce Agentforce, Fin, HubSpot Service Hub, Jotform AI Agents, Zendesk for Customer Service, Retell AI, Genesys Cloud CX, and ServiceNow AI Agents. Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-customer-support-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=jotform-ai-agents&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=retell-ai&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=servicenow-ai-agents) **Sponsored** ### Kustomer Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction. By unifying customer data, conversations, and AI-powered workflows into one seamless workspace, teams deliver service that delights, retains, and drives growth. With Kustomer, support becomes faster, smarter, and more personal. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1010618&secure%5Bchosen_at%5D=2026-08-03T10%3A36%3A26Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=40227&secure%5Bresource_id%5D=1010618&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-customer-support-agents%3Fopen_modal_url%3D%252Fproducts%252Fvozy%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fai-customer-support-agents%2526source%253Dcategory&secure%5Btoken%5D=3eb63327a27772863a04ad9248ee6852def8e0e7a654b0282a8a132b1bbf21e7&secure%5Burl%5D=https%3A%2F%2Fwww.kustomer.com%2Fpricing%2F&secure%5Burl_type%5D=paid_promos) ### [Salesforce Agentforce](https://www.g2.com/de/products/salesforce-agentforce/reviews) Salesforce Agentforce is a software designed to help organizations build, deploy, manage, and govern AI agents that autonomously assist customers, employees, and partners across digital and voice channels. The software provides agent development, hybrid reasoning, multichannel support, and lifecycle management by leveraging a unified system that combines large language model reasoning with deterministic workflows, business data, and low-code and pro-code tools. It automates ticket resolution, task execution, and complex multi-step workflows and reduces the need for human intervention by enabling agents to reason, act, and hand off to people when needed. Salesforce Agentforce addresses enterprise challenges around scaling AI operations by offering configurable guardrails, access controls, auditability, and privacy safeguards built on the Salesforce platform. The software supports use cases across customer service, sales, IT, HR, marketing, and industry-specific workflows, integrating with existing data models, APIs, and business logic. **Average Rating:** 4.3/5.0 **Total Reviews:** 1,163 #### Who Is the Company Behind Salesforce Agentforce? - **Verkäufer:** [Salesforce](https://www.g2.com/de/sellers/salesforce) - **Unternehmenswebsite:** www.salesforce.com - **Gründungsjahr:** 1999 - **Hauptsitz:** San Francisco, CA - **Twitter:** @salesforce 579,511 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website) 83,223 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Salesforce-Entwickler, Salesforce-Administrator - **Top Industries:** Informationstechnologie und Dienstleistungen, Finanzdienstleistungen - **Company Size:** 39% Medium, 31% Large #### What Are Recent G2 Reviews of Salesforce Agentforce? **["Agentforce + Data Cloud Integration Makes Lead Qualification Easy"](https://www.g2.com/de/survey_responses/salesforce-agentforce-review-13197506)** **Rating:** 4.0/5.0 stars _— Vishal S._ [Read full review](https://www.g2.com/de/survey_responses/salesforce-agentforce-review-13197506) **["Agentforce macht Enterprise AI mit Salesforce wirklich kopflos"](https://www.g2.com/de/survey_responses/salesforce-agentforce-review-12717613)** **Rating:** 4.0/5.0 stars _— Manjunath G._ [Read full review](https://www.g2.com/de/survey_responses/salesforce-agentforce-review-12717613) ### [Fin](https://www.g2.com/de/products/fin/reviews) Fin is a software designed to serve as a single customer agent capable of handling sales, service, and support roles within one continuous customer experience. The software provides complex task automation, no-code configuration, and complete channel visibility by leveraging generative AI combined with deterministic rules and the Fin APEX 1.0 model optimized for accuracy, speed, and reliability. It automates refunds, transaction disputes, and technical troubleshooting and reduces time to resolution by following detailed step-by-step instructions with consistency across all interactions. Fin addresses the challenge of scaling customer service without proportional headcount by resolving an average of 67% of customer queries autonomously and integrating with any helpdesk including Salesforce, HubSpot, and Freshdesk without migration. The software supports use cases spanning customer support, sales engagement, lead qualification, and meeting booking, with outcome-based pricing starting at $0.99 per resolved interaction. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,728 #### Who Is the Company Behind Fin? - **Verkäufer:** [Intercom, Inc.](https://www.g2.com/de/sellers/intercom-inc) - **Unternehmenswebsite:** www.intercom.com - **Gründungsjahr:** 2011 - **Hauptsitz:** San Francisco, CA - **Twitter:** @fin\_ai 45,225 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4ccbb923eea5ff058661d3cb8551a19d9d748d77ac398b352ccf53e3c08ea3f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffin%2F&secure%5Burl_type%5D=linkedin_company_website) 953 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Kundenerfolgsmanager, CEO - **Top Industries:** Computersoftware, Informationstechnologie und Dienstleistungen - **Company Size:** 57% Small, 37% Medium #### What Do G2 Reviewers Say About Fin? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen Fins **schnelle und genaue Antworten** , was die Support-Arbeitsbelastung erheblich reduziert und die Lösung von Anfragen verbessert. - Benutzer finden Fins **Benutzerfreundlichkeit** außergewöhnlich, mit intuitiver Navigation und hilfreichen Funktionen, die das Gesamterlebnis vereinfachen. - Benutzer schätzen die **Benutzerfreundlichkeit** von Fin, da sie den reibungslosen Onboarding-Prozess und die effektiven Funktionen zur Gesprächsverfolgung genießen. - Benutzer schätzen die **Effizienz** von Fin und loben seine einfache Integration und intuitive Benutzeroberfläche für nahtlose Abläufe. - Benutzer schätzen die **Automatisierungsfunktionen** von Fin, die Effizienz und Kundenmanagement verbessern, ohne die Support-Teams zu überfordern. ##### Cons - Benutzer finden, dass das Fehlen von **fehlenden Funktionen** in Fin die Benutzerfreundlichkeit einschränkt und die Benutzererfahrung erheblich erschwert. - Benutzer finden Fin's **fehlende Nuance und veraltete Informationen** frustrierend, was oft zu einer Überprüfung mit menschlicher Unterstützung führt. - Benutzer finden, dass die **begrenzten Funktionen** von Fin ihre Fähigkeit einschränken, das volle Potenzial und die Kontrolle auszuschöpfen. - Benutzer erleben eine **steile Lernkurve** mit Fin, da sie dessen Einrichtung und Funktionalität als anspruchsvoll und komplex empfinden. - Benutzer äußern Bedenken über Fins **hohe Preise** , da viele Funktionen zusätzliche Zahlungen erfordern, was zu unerwarteten Rechnungen führt. #### What Are Recent G2 Reviews of Fin? **["Hilfreiche KI-Unterstützung, die unserem Team Zeit spart"](https://www.g2.com/de/survey_responses/fin-review-13188941)** **Rating:** 5.0/5.0 stars _— Ardon G._ [Read full review](https://www.g2.com/de/survey_responses/fin-review-13188941) **["Schneller, präziser KI-Support, der Helpdesk-Workflows optimiert"](https://www.g2.com/de/survey_responses/fin-review-13196970)** **Rating:** 4.5/5.0 stars _— Muhammed A._ [Read full review](https://www.g2.com/de/survey_responses/fin-review-13196970) #### What Are G2 Users Discussing About Fin? - [Wie gestaltet Intercom die Landschaft der Kundenkommunikation und -bindung neu?](https://www.g2.com/de/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment - [Wofür wird Intercom verwendet?](https://www.g2.com/de/discussions/what-is-intercom-used-for) - 3 comments - [Does intercom have live chat?](https://www.g2.com/de/discussions/does-intercom-have-live-chat) - 2 comments - [Wofür wird die Intercom-App verwendet?](https://www.g2.com/de/discussions/what-is-intercom-app-used-for) - 1 comment - [Wie funktioniert der Intercom-Chat?](https://www.g2.com/de/discussions/how-does-intercom-chat-work) - 1 comment ### [HubSpot Service Hub](https://www.g2.com/de/products/hubspot-service-hub/reviews) HubSpot Service Hub is a software designed to deliver AI-powered customer service at scale by unifying customer insights, omnichannel support tools, and self-service options within a single platform. The software provides ticket routing automation, knowledge base suggestions, customer health scoring, and trend analysis by leveraging AI capabilities connected to sales and marketing data across the HubSpot ecosystem. It automates repetitive support tasks and escalation routing and reduces ticket volume through self-service tools including knowledge base creation, chatbot functionality, and a customer portal. HubSpot Service Hub addresses the challenges of scaling support without proportional headcount increases by giving representatives full customer journey context including purchase history, marketing interactions, and sales conversations without switching tools. The software supports omnichannel communication, CRM-native data sharing, live chat, customer feedback collection, and service analytics to connect support outcomes to retention and business growth metrics. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,820 #### Who Is the Company Behind HubSpot Service Hub? - **Verkäufer:** [HubSpot](https://www.g2.com/de/sellers/hubspot) - **Unternehmenswebsite:** hubspot.com - **Gründungsjahr:** 2006 - **Hauptsitz:** Cambridge, Massachusetts, United States - **Twitter:** @HubSpot 784,270 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7728cdccf3cd40d382e6159b493e5f6534eb2bfad47dc424c39639ed9e0ebf3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F68529%2F&secure%5Burl_type%5D=linkedin_company_website) 12,158 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Kundenerfolgsmanager, Kundenerfolgspezialist - **Top Industries:** Computersoftware, Informationstechnologie und Dienstleistungen - **Company Size:** 60% Small, 37% Medium #### What Do G2 Reviewers Say About HubSpot Service Hub? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer finden HubSpot Service Hub **außergewöhnlich einfach zu bedienen** , was die Kommunikation vereinfacht und die Entscheidungsfindung mühelos verbessert. - Benutzer schätzen die **nahtlose Integration** des HubSpot Service Hub, die die Zusammenarbeit und den Zugang zu Einblicken über verschiedene Kanäle hinweg verbessert. - Benutzer schätzen den **reaktiven Kundensupport** des HubSpot Service Hub, der ihre Kommunikations- und Entscheidungsfindungseffizienz verbessert. - Benutzer lieben die **Effizienz** des HubSpot Service Hub, der Arbeitsabläufe optimiert und die Produktivität erheblich steigert. - Benutzer schätzen das **effiziente Ticketsystem** im HubSpot Service Hub, um Kundeninteraktionen nahtlos zu verwalten. ##### Cons - Benutzer finden die **fehlenden Funktionen** im HubSpot Service Hub einschränkend, insbesondere wenn die Bedürfnisse wachsen und die Skalierbarkeit kostspielig wird. - Benutzer finden die **begrenzte Anpassung** von Kontakten und Designs einschränkend, was die Funktionalität und den kreativen Ausdruck beeinträchtigt. - Benutzer sind frustriert über die **begrenzten Funktionen** , insbesondere in Bezug auf Anpassungs- und Integrationsschwierigkeiten, die die Produktivität beeinträchtigen. - Benutzer stehen vor einem **Mangel an Funktionen** im HubSpot Service Hub, was die Zusammenarbeit behindert und die Benutzererfahrung erschwert. - Benutzer finden das **Ticketverwaltungssystem umständlich** , mit Einschränkungen, die die Effizienz und Datenverarbeitung beeinträchtigen. #### What Are Recent G2 Reviews of HubSpot Service Hub? **["HubSpot Service Hub has helped streamline our support operations significantly. ."](https://www.g2.com/de/survey_responses/hubspot-service-hub-review-11586632)** **Rating:** 4.0/5.0 stars _— Ashish P._ [Read full review](https://www.g2.com/de/survey_responses/hubspot-service-hub-review-11586632) **["Zentralisiertes Ticket-Management und Support mit Automatisierungen, die das Erlebnis verbessern"](https://www.g2.com/de/survey_responses/hubspot-service-hub-review-12873336)** **Rating:** 4.5/5.0 stars _— Lizeth M._ [Read full review](https://www.g2.com/de/survey_responses/hubspot-service-hub-review-12873336) #### What Are G2 Users Discussing About HubSpot Service Hub? - [Wie trägt der HubSpot Service Hub zu einem kohärenteren und effektiveren Kundendienst-Erlebnis bei?](https://www.g2.com/de/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) - 3 comments, 1 upvote - [Wofür wird der HubSpot Service Hub verwendet?](https://www.g2.com/de/discussions/what-is-hubspot-service-hub-used-for) - 2 comments, 1 upvote - [Was macht die HubSpot-Software?](https://www.g2.com/de/discussions/hubspot-service-hub-what-does-hubspot-software-do) - 2 comments - [Welche der folgenden Funktionen sind auf der HubSpot-Plattform verfügbar?](https://www.g2.com/de/discussions/which-of-the-following-features-are-available-on-the-hubspot-platform) - 1 comment - [Was ist ein Service-Hub?](https://www.g2.com/de/discussions/what-is-service-hub) - 2 comments ### [Jotform AI Agents](https://www.g2.com/it/products/jotform-ai-agents/reviews) Jotform AI Agents is a software designed to provide automated real-time customer support assistance across all hours of the day through no-code AI agent creation and deployment. The software provides 24/7 inquiry handling, lead qualification, appointment scheduling, and CRM record updates by leveraging a no-code AI builder trained on custom documents, FAQs, form data, and a library of 7,000 customizable templates. It automates incoming call handling, inquiry routing, and follow-up workflows and reduces wait times by operating continuously across web, chat, email, phone, WhatsApp, Messenger, Gmail, and WordPress. Jotform AI Agents addresses the challenge of scaling customer experience without expanding headcount by enabling teams to deploy personalized, brand-aligned agents in minutes using industry-specific knowledge and configurable triggers. The software supports use cases including customer support, onboarding, product education, internal training, and phone-based service, with voice capabilities that include natural conversation handling and spoken message transcription. **Average Rating:** 4.5/5.0 **Total Reviews:** 652 #### Who Is the Company Behind Jotform AI Agents? - **Venditore:** [Jotform](https://www.g2.com/it/sellers/jotform) - **Sito web dell'azienda:** www.jotform.com - **Anno di Fondazione:** 2006 - **Sede centrale:** San Francisco, California - **Twitter:** @Jotform 39,289 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8baa6a5c796d62ca5df3355392c638c519f99283c496ed24278490484f9fcca1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3541463%2F&secure%5Burl_type%5D=linkedin_company_website) 901 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Software per computer, Tecnologia dell'informazione e servizi - **Company Size:** 73% Small, 11% Medium #### What Do G2 Reviewers Say About Jotform AI Agents? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti apprezzano la **facilità d'uso** degli Agenti AI di Jotform, che semplifica notevolmente la creazione di sondaggi e l'automazione dei flussi di lavoro. - Gli utenti apprezzano la **facile configurazione** degli Agenti AI di Jotform, consentendo un'integrazione senza problemi nelle operazioni aziendali quotidiane. - Gli utenti apprezzano le **capacità di risparmio di tempo** degli agenti AI di Jotform, migliorando significativamente la loro produttività nella creazione di sondaggi. - Gli utenti apprezzano l' **efficienza** degli agenti AI di Jotform, che semplificano la creazione di moduli e migliorano la produttività complessiva. - Gli utenti apprezzano la **facilità di configurazione** degli Agenti AI di Jotform, permettendo una rapida integrazione nelle attività quotidiane. ##### Cons - Gli utenti sperimentano **allucinazioni e incomprensioni** con gli agenti AI di Jotform, portando a confusione e frustrazione durante le interazioni. - Gli utenti trovano le **capacità limitate dell'IA** impegnative, specialmente per personalizzare i flussi di lavoro e comprendere esigenze specifiche. - Gli utenti trovano le **funzionalità limitate** degli Agenti AI di Jotform restrittive, ostacolando la flessibilità nei flussi di lavoro e nella gestione delle sessioni. - Gli utenti trovano le **funzionalità AI inadeguate** degli Agenti AI di Jotform frustranti, poiché spesso allucinano e interpretano male le richieste. - Gli utenti esprimono frustrazione per la **scarsa comprensione** degli agenti AI di Jotform, influenzando l'usabilità e il successo del progetto. #### What Are Recent G2 Reviews of Jotform AI Agents? **["Configurazione Facile e Integrazione Senza Soluzione di Continuità Che Ha Potenziato il Mio Flusso di Lavoro"](https://www.g2.com/it/survey_responses/jotform-ai-agents-review-13159490)** **Rating:** 5.0/5.0 stars _— Jimoh A._ [Read full review](https://www.g2.com/it/survey_responses/jotform-ai-agents-review-13159490) **["Assistente AI veloce e senza codice che fornisce risposte contestuali"](https://www.g2.com/it/survey_responses/jotform-ai-agents-review-13188480)** **Rating:** 5.0/5.0 stars _— VELYON I._ [Read full review](https://www.g2.com/it/survey_responses/jotform-ai-agents-review-13188480) ### [Zendesk for Customer Service](https://www.g2.com/it/products/zendesk-for-customer-service/reviews) Zendesk for Customer Service is a software designed to provide AI-powered customer service that is easy to set up, use, and scale for businesses of all sizes. The software provides omnichannel case management, agent performance evaluation, workforce scheduling, and self-service capabilities by leveraging AI trained on billions of customer experience interactions and a marketplace of 1,800 or more app integrations. It automates ticket routing, workflow execution, and agent productivity tasks and reduces implementation complexity by enabling configuration without IT or developer involvement. Zendesk for Customer Service addresses the challenge of delivering consistent, personalized support across channels by unifying social messaging, phone, email, and AI-driven workflows within a single platform. The software supports 130,000 or more global brands across 30 or more languages, with Zendesk QA tools for continuous agent improvement and Workforce Management tools for peak-time readiness. **Average Rating:** 4.3/5.0 **Total Reviews:** 6,658 #### Who Is the Company Behind Zendesk for Customer Service? - **Venditore:** [Zendesk](https://www.g2.com/it/sellers/zendesk) - **Sito web dell'azienda:** www.zendesk.com - **Anno di Fondazione:** 2007 - **Sede centrale:** San Francisco, CA - **Twitter:** @Zendesk 102,672 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website) 7,302 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Customer Service Manager - **Top Industries:** Software per computer, Tecnologia dell'informazione e servizi - **Company Size:** 45% Medium, 40% Small #### What Do G2 Reviewers Say About Zendesk for Customer Service? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti apprezzano la **facilità d'uso** di Zendesk, che facilita risposte rapide e flussi di lavoro di supporto organizzati. - Gli utenti apprezzano gli **spazi di lavoro senza soluzione di continuità** in Zendesk, migliorando l'usabilità attraverso strumenti efficaci come Talk e la gestione dei ticket via email. - Gli utenti apprezzano il **supporto clienti efficiente** fornito da Zendesk, apprezzando le capacità di risposta organizzate e rapide. - Gli utenti apprezzano la **organizzazione utile** di Zendesk, che consente risposte più rapide e una gestione migliorata del supporto clienti. - Gli utenti apprezzano la **gestione facile dei ticket** in Zendesk, che consente una collaborazione efficace e un monitoraggio efficiente del supporto clienti. ##### Cons - Gli utenti esprimono frustrazione per **la mancanza di funzionalità personalizzabili** , limitando la loro capacità di gestire efficacemente gli stati e gli aggiornamenti dei ticket. - Gli utenti trovano le **funzionalità limitate** di Zendesk per il servizio clienti frustranti, influenzando l'usabilità e l'efficienza nell'installazione. - Gli utenti trovano la **curva di apprendimento ripida** per le funzionalità avanzate di Zendesk, ponendo sfide per coloro che mancano di competenze tecniche. - Gli utenti trovano le **opzioni di personalizzazione limitate** per gli stati dei ticket e i permessi degli agenti uno svantaggio per i loro flussi di lavoro in Zendesk. - Gli utenti trovano la **complessità e la curva di apprendimento** di Zendesk impegnative, insieme a problemi con bug e integrazioni limitate. #### What Are Recent G2 Reviews of Zendesk for Customer Service? **["Un unico posto per gestire le richieste IT con un chiaro tracciamento dei ticket"](https://www.g2.com/it/survey_responses/zendesk-for-customer-service-review-13166804)** **Rating:** 4.5/5.0 stars _— Sree K._ [Read full review](https://www.g2.com/it/survey_responses/zendesk-for-customer-service-review-13166804) **["Supporto Omnicanale Unificato con Potente Automazione e Analisi"](https://www.g2.com/it/survey_responses/zendesk-for-customer-service-review-13140974)** **Rating:** 4.5/5.0 stars _— Ravindra N._ [Read full review](https://www.g2.com/it/survey_responses/zendesk-for-customer-service-review-13140974) #### What Are G2 Users Discussing About Zendesk for Customer Service? - [In che modo Zendesk Support Suite sta trasformando l'esperienza del servizio clienti in vari settori?](https://www.g2.com/it/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) - 6 comments, 4 upvotes - [A cosa serve Zendesk Support Suite?](https://www.g2.com/it/discussions/what-is-zendesk-support-suite-used-for) - 3 comments, 2 upvotes - [Esiste una versione gratuita di Zendesk?](https://www.g2.com/it/discussions/is-there-a-free-version-of-zendesk) - 7 comments, 1 upvote - [Is zendesk any good?](https://www.g2.com/it/discussions/is-zendesk-any-good) - 8 comments, 1 upvote - [Cosa puoi fare con Zendesk?](https://www.g2.com/it/discussions/what-can-you-do-with-zendesk) - 3 comments, 3 upvotes ### [Retell AI](https://www.g2.com/de/products/retell-ai/reviews) Retell AI is a software designed to automate voice, SMS, and chat interactions with natural, human-like performance across industries including healthcare, logistics, fintech, and customer support. The software provides low-latency voice agent automation, SMS and chat workflows, drag-and-drop IVR flow building, and built-in QA testing by leveraging LLM-native agents that respond within 600 milliseconds and support multi-turn logic across 31 or more languages. It automates inbound call handling, appointment scheduling, lead qualification, and outbound messaging campaigns and reduces operational costs by replacing legacy IVR and scripted systems with fully AI-native, customizable agent flows. Retell AI addresses the challenge of scaling personalized customer conversations by enabling teams to build and deploy production-ready voice agents without writing code, integrated with CRM systems, Twilio, SIP, and branded caller ID. The software supports CSAT tracking, sentiment analysis, A/B call flow testing, and live conversation monitoring, with deployment options via web SDKs and flexible multi-channel engagement across voice, text, and chat. **Average Rating:** 4.8/5.0 **Total Reviews:** 2,612 #### Who Is the Company Behind Retell AI? - **Verkäufer:** [Retell AI](https://www.g2.com/de/sellers/retell-ai) - **Unternehmenswebsite:** www.retellai.com - **Gründungsjahr:** 2023 - **Hauptsitz:** Palo Alto, US - **Twitter:** @retellai 3,181 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7c72ae3fc448e271685ec93ce82d98c46cf398f2e1826b4c72bfcdcac1dfc471&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fretellai%2F&secure%5Burl_type%5D=linkedin_company_website) 121 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gründer, CEO - **Top Industries:** Informationstechnologie und Dienstleistungen, Computersoftware - **Company Size:** 3% Small, 0% Medium #### What Do G2 Reviewers Say About Retell AI? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer finden, dass die **Benutzerfreundlichkeit** von Retell AI ihren Arbeitsablauf mit einfachen Eingaben und Integration verbessert. - Benutzer schätzen die **Benutzerfreundlichkeit und reibungslose Funktionalität** von Retell AI, was es für jeden zugänglich macht. - Benutzer schätzen die **einfache Benutzeroberfläche** von Retell AI, da sie schnell und einfach zu erlernen und zu verwenden ist. - Benutzer heben die **einfache Integration** hervor und schätzen, wie intuitiv sie sich mit Drittanbieterdiensten verbinden können. - Benutzer schätzen die **einfache und saubere Benutzeroberfläche** von Retell AI, die es jedem leicht macht, Sprachagenten zu erstellen. ##### Cons - Benutzer verspüren das Bedürfnis nach **fehlenden Funktionen** wie vielfältigen Stimmen, nativen CRM-Integrationen und mehr SIP-Trunking-Optionen. - Benutzer empfinden Retell AI als **teuer** im Vergleich zu Alternativen und empfinden insbesondere die Kosten für Tests als übermäßig. - Benutzer finden die **steile Lernkurve** herausfordernd, obwohl Unterstützung verfügbar ist, um den Prozess zu erleichtern. - Benutzer finden die **begrenzten Funktionen** von Retell AI hinderlich für die Funktionalität, was die Abhängigkeit von zusätzlichen Werkzeugen für Tests erforderlich macht. - Benutzer erleben ein **schlechtes Verständnis** der Gesprächstypen, was zu nicht abgestimmten Interaktionen und erhöhtem manuellen Anpassungsaufwand führt. #### What Are Recent G2 Reviews of Retell AI? **["Immobilienverwaltung leicht gemacht!"](https://www.g2.com/de/survey_responses/retell-ai-review-13024552)** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/de/survey_responses/retell-ai-review-13024552) **["Polierte UX für den Aufbau autonomer AI-Call-Agenten mit Twilio- und Telnyx-Integrationen"](https://www.g2.com/de/survey_responses/retell-ai-review-12722058)** **Rating:** 5.0/5.0 stars _— Rishav K._ [Read full review](https://www.g2.com/de/survey_responses/retell-ai-review-12722058) ### [Genesys Cloud CX](https://www.g2.com/de/products/genesys-cloud-cx/reviews) Genesys Cloud CX is a software designed to serve as an industry-leading cloud call center and customer experience platform for small, medium, and large enterprises. The software provides omnichannel engagement, predictive AI routing, real-time analytics, and bot-assisted interactions by leveraging a composable platform with hundreds of packaged third-party integrations and weekly product updates. It automates customer journey workflows and intelligent agent routing and reduces handling time by connecting insights across teams, tools, and interactions to surface the right action at the right moment. Genesys Cloud CX addresses the challenge of managing complex, multi-channel customer conversations by enabling seamless escalation from AI bots to human agents and providing real-time dashboards and management tools for contact center oversight. The software supports deployment across chat, email, text, social media, and voice channels with integrations that extend its capabilities for organizations of any size and location. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,468 #### Who Is the Company Behind Genesys Cloud CX? - **Verkäufer:** [Genesys](https://www.g2.com/de/sellers/genesys) - **Unternehmenswebsite:** www.genesys.com - **Gründungsjahr:** 1990 - **Hauptsitz:** Menlo Park, CA - **Twitter:** @Genesys 32,180 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website) 8,569 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Fall Anwalt, Manager - **Top Industries:** Informationstechnologie und Dienstleistungen, Finanzdienstleistungen - **Company Size:** 45% Medium, 40% Large #### What Do G2 Reviewers Say About Genesys Cloud CX? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer finden Genesys Cloud CX **außergewöhnlich benutzerfreundlich** , was es Geschäftsanwendern ermöglicht, Konfigurationen eigenständig zu verwalten. - Benutzer schätzen die **kontinuierliche Weiterentwicklung der Funktionen** von Genesys Cloud CX, die den Betrieb des Contact Centers und die Benutzerzufriedenheit verbessern. - Benutzer schätzen die **Zuverlässigkeit** von Genesys Cloud CX und loben seine Zugänglichkeit und Unterstützung für die Geschäftskontinuität. - Benutzer schätzen die **Effizienz** von Genesys Cloud CX, da es die Agilität erhöht und die Abläufe im Contact Center über mehrere Kanäle hinweg vereinfacht. - Benutzer schätzen die **intuitive Benutzeroberfläche** von Genesys Cloud CX, die das Management von Kundeninteraktionen und die Leistung der Belegschaft verbessert. ##### Cons - Benutzer bemerken die **begrenzten Funktionen** von Genesys Cloud CX, insbesondere bei der Sprachübersetzung und der Verfügbarkeit von Werkzeugen. - Benutzer bemerken die **fehlenden Funktionen** in Genesys Cloud CX, einschließlich begrenzter Dashboard-Anpassung und komplexer Berichtoptionen. - Benutzer finden die **Komplexität der Benutzeroberfläche** herausfordernd, insbesondere für Neulinge, die sich durch mehrere Funktionen und Einstellungen navigieren. - Benutzer finden die **unzureichenden Berichtsfunktionen** von Genesys Cloud CX frustrierend, da sie zusätzlichen Aufwand für grundlegende Einblicke erfordern. - Benutzer finden die **Lernkurve steil** bei Genesys Cloud CX, da die Benutzeroberfläche und die Funktionen anfangs verwirrend sein können. #### What Are Recent G2 Reviews of Genesys Cloud CX? **["Zentralisierte Omnichannel-Power mit aufschlussreicher Echtzeit-Berichterstattung"](https://www.g2.com/de/survey_responses/genesys-cloud-cx-review-13150184)** **Rating:** 5.0/5.0 stars _— Verifizierter Benutzer in Informationstechnologie und Dienstleistungen_ [Read full review](https://www.g2.com/de/survey_responses/genesys-cloud-cx-review-13150184) **["Mühelose Einrichtung, Leistungsstarke Integrationen"](https://www.g2.com/de/survey_responses/genesys-cloud-cx-review-12997137)** **Rating:** 5.0/5.0 stars _— Lucas A._ [Read full review](https://www.g2.com/de/survey_responses/genesys-cloud-cx-review-12997137) #### What Are G2 Users Discussing About Genesys Cloud CX? - [Wofür wird Genesys Cloud CX verwendet?](https://www.g2.com/de/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes - [What kind of software is zendesk?](https://www.g2.com/de/discussions/what-kind-of-software-is-zendesk) - 2 comments - [Was sind die 4 wichtigsten Vorteile von Active Directory?](https://www.g2.com/de/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [Was macht Genesys Cloud für Salesforce?](https://www.g2.com/de/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/de/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### [ServiceNow AI Agents](https://www.g2.com/de/products/servicenow-ai-agents/reviews) ServiceNow AI Agents is a software designed to autonomously execute work across IT, HR, customer service, app development, and other business functions by acting on enterprise data and policies in real time. The software provides out-of-the-box and custom agent creation, multi-agent orchestration, and governed workflow automation by leveraging a unified platform combining AI, data, workflows, and security with real-time access to over 450 enterprise systems. It automates routine tasks and complex multi-step processes and reduces manual effort by executing actions directly across any connected system rather than simply recommending next steps. ServiceNow AI Agents addresses the challenge of coordinating specialized work across large organizations by using the AI Agent Orchestrator to manage teams of agents operating under configured guardrails and organizational policies. The software supports use cases across IT operations, HR service delivery, customer service, and custom business workflows, trusted by 85% of the Fortune 500 and powering 80 billion workflows annually. **Average Rating:** 4.3/5.0 **Total Reviews:** 444 #### Who Is the Company Behind ServiceNow AI Agents? - **Verkäufer:** [ServiceNow](https://www.g2.com/de/sellers/servicenow) - **Unternehmenswebsite:** www.servicenow.com - **Gründungsjahr:** 2004 - **Hauptsitz:** Santa Clara, CA - **Twitter:** @servicenow 55,548 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website) 35,081 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software-Ingenieur - **Top Industries:** Informationstechnologie und Dienstleistungen, Computersoftware - **Company Size:** 34% Large, 17% Medium #### What Do G2 Reviewers Say About ServiceNow AI Agents? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Effizienz** der ServiceNow AI-Agenten, profitieren von einfacher Einrichtung und leistungsstarker Workflow-Automatisierung. - Benutzer schätzen die **Benutzerfreundlichkeit** der ServiceNow AI Agents, die eine effiziente Aufgabenautomatisierung und nahtlose Workflow-Integration ermöglichen. - Benutzer schätzen die **Automatisierung von sich wiederholenden Aufgaben** mit ServiceNow AI Agents, was die Effizienz steigert und manuelle Fehler reduziert. - Benutzer schätzen die **einfachen Integrationen** der ServiceNow AI Agents, die Arbeitsabläufe verbessern und die Effizienz für Support-Teams steigern. - Benutzer finden ServiceNow AI Agents **sehr effektiv zur Automatisierung von Arbeitsabläufen** , zur Verbesserung der Geschwindigkeit und Genauigkeit bei der Problemlösung und Kommunikation. ##### Cons - Benutzer finden, dass die **Ungenauigkeit** der ServiceNow AI-Agenten zu Verwirrung führt und das Vertrauen in deren Effektivität verringert. - Benutzer äußern Frustration über das **schlechte Verständnis** der ServiceNow AI-Agenten, was zu generischen Antworten und Verwirrung führt. - Benutzer finden die **komplexe Konfiguration** von ServiceNow AI Agents zeitaufwändig und herausfordernd für eine effektive Anwendung in der realen Welt. - Benutzer finden die **begrenzte Reaktionsfähigkeit** der ServiceNow AI-Agenten frustrierend, da sie mit nuancierten Fragen und Anpassungen zu kämpfen haben. - Benutzer finden den **Einrichtungs- und Anpassungsprozess komplex** , da er erhebliches Lernen und Hintergrundwissen erfordert, um effektiv navigieren zu können. #### What Are Recent G2 Reviews of ServiceNow AI Agents? **["ServiceNow AI-Agenten fühlen sich wie ein perfektes Teammitglied an"](https://www.g2.com/de/survey_responses/servicenow-ai-agents-review-13179278)** **Rating:** 4.0/5.0 stars _— Bart K._ [Read full review](https://www.g2.com/de/survey_responses/servicenow-ai-agents-review-13179278) **["Native KI-Agenten, die endlich auf regulierten Plattformdaten laufen"](https://www.g2.com/de/survey_responses/servicenow-ai-agents-review-12776657)** **Rating:** 5.0/5.0 stars _— rajesh s._ [Read full review](https://www.g2.com/de/survey_responses/servicenow-ai-agents-review-12776657) ### [Zoho Desk](https://www.g2.com/de/products/zoho-desk/reviews) Zoho Desk is a software designed to provide a web-based help desk experience that assists organizations of all sizes in delivering exceptional customer support across multiple communication channels. The software provides omnichannel ticket management, AI-driven agent insights, custom workflow automation, and real-time performance dashboards by leveraging historical customer interaction data and integration across email, chat, social media, and phone. It automates repetitive support tasks and routing and reduces agent workload by enabling customers to receive consistent, timely responses regardless of their chosen channel or inquiry type. Zoho Desk addresses the challenge of scaling efficient, personalized support by offering extensive customization options including custom workflows, automated responses, and configurable dashboards tailored to each organization's operational requirements. The software supports industries including retail, technology, healthcare, and finance, with a cost-effective pricing model and tools for tracking key metrics, analyzing agent performance, and connecting support activities to customer satisfaction outcomes. **Average Rating:** 4.4/5.0 **Total Reviews:** 7,565 #### Who Is the Company Behind Zoho Desk? - **Verkäufer:** [Zoho](https://www.g2.com/de/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Unternehmenswebsite:** www.zoho.com - **Gründungsjahr:** 1996 - **Hauptsitz:** Austin, TX - **Twitter:** @Zoho 137,880 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website) 30,766 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Direktor - **Top Industries:** Informationstechnologie und Dienstleistungen, Computersoftware - **Company Size:** 73% Small, 23% Medium #### What Do G2 Reviewers Say About Zoho Desk? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer loben die **intuitive und benutzerfreundliche Oberfläche** von Zoho Desk, die das Ticketmanagement und die Kundenkommunikation nahtlos verbessert. - Benutzer schätzen die **intuitive Benutzeroberfläche und die Automatisierungsfunktionen** von Zoho Desk, die den Supportbetrieb und die Teamleistung verbessern. - Benutzer schätzen das **effiziente Ticketmanagement** von Zoho Desk sehr, wobei sie die nahtlose Bedienung und die wertvollen Automatisierungsfunktionen hervorheben. - Benutzer schätzen die **nahtlosen Integrationen** in Zoho Desk, die die Zusammenarbeit verbessern und das Management der Kundeninteraktion optimieren. - Benutzer lieben die **intuitive Benutzeroberfläche** von Zoho Desk, die das Ticketmanagement und die Kommunikation nahtlos und effizient macht. ##### Cons - Benutzer stehen bei Zoho Desk vor einer **schwierigen Lernkurve** aufgrund einer inkonsistenten Benutzeroberfläche und komplexer Berichterstattungsprozesse. - Benutzer stehen bei Zoho Desk vor einer **steilen Lernkurve** aufgrund einer inkonsistenten Benutzeroberfläche und komplexer Anpassungsprozesse. - Benutzer finden **begrenzte Anpassungsmöglichkeiten** herausfordernd, da es die Wartung und Einarbeitung in Zoho Desk erschwert. - Benutzer finden die **Komplexität der erweiterten Funktionen** in Zoho Desk frustrierend und zeitaufwändig zu navigieren. - Benutzer finden die **nicht intuitive Benutzeroberfläche** von Zoho Desk herausfordernd, was die Navigation und Funktionalität schwerer verständlich macht. #### What Are Recent G2 Reviews of Zoho Desk? **["Einfache Einrichtung, intuitive Ticketverwaltung und großartiger Wert mit Zoho Desk"](https://www.g2.com/de/survey_responses/zoho-desk-review-13116193)** **Rating:** 5.0/5.0 stars _— Aaditya S._ [Read full review](https://www.g2.com/de/survey_responses/zoho-desk-review-13116193) **["Vereinfachter Multikanal-Support mit leistungsstarker Automatisierung in Zoho Desk"](https://www.g2.com/de/survey_responses/zoho-desk-review-13164462)** **Rating:** 4.5/5.0 stars _— Muhammed A._ [Read full review](https://www.g2.com/de/survey_responses/zoho-desk-review-13164462) #### What Are G2 Users Discussing About Zoho Desk? - [Wie verbessert Zoho Desk das Kundenservicemanagement in verschiedenen Geschäftsbereichen?](https://www.g2.com/de/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) - 1 comment, 1 upvote - [Wie optimiert Zoho Desk den Kundenservice für Unternehmen jeder Größe?](https://www.g2.com/de/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) - 1 comment, 1 upvote - [Wofür wird Zoho Desk verwendet?](https://www.g2.com/de/discussions/what-is-zoho-desk-used-for) - 2 comments, 1 upvote ### [Tidio](https://www.g2.com/de/products/tidio/reviews) Tidio is a software designed to provide an all-in-one customer support suite combining help desk, live chat, chatbot automation, and AI agent capabilities for businesses across ecommerce, services, and tech. The software provides multi-channel conversation management, rules-based chatbot flows, AI-powered FAQ resolution, and order management by leveraging Lyro, a conversational AI agent that uses existing help content to deliver accurate, brand-consistent responses and resolve up to 67% of common inquiries without human involvement. It automates FAQ responses, ticket creation, and conversation routing and reduces missed chats and response times by managing email, Messenger, Instagram, and WhatsApp interactions in a unified dashboard. Tidio addresses the challenge of scaling customer support without overwhelming small teams by enabling seamless handoff from Lyro to human agents when queries exceed AI confidence, maintaining trust and service quality. The software supports live chat, ticketing, ecommerce order management for Shopify, multilingual responses across five languages, and integrations with third-party tools, with SOC 2 Type 2, GDPR, and CCPA compliance. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,891 #### Who Is the Company Behind Tidio? - **Verkäufer:** [Tidio](https://www.g2.com/de/sellers/tidio) - **Gründungsjahr:** 2013 - **Hauptsitz:** San Francisco, California - **Twitter:** @tidiocx 1,306 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b2a83a78e0bc36b2aeb648b49343637659cf7ed06e7b3c547dd0700227f35904&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3343461%2F&secure%5Burl_type%5D=linkedin_company_website) 177 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Eigentümer, CEO - **Top Industries:** Einzelhandel, Marketing und Werbung - **Company Size:** 90% Small, 9% Medium #### What Do G2 Reviewers Say About Tidio? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer lieben die **Benutzerfreundlichkeit** von Tidio, die die Teamkommunikation verbessert und nahtlose Kundeninteraktionen ermöglicht. - Benutzer schätzen Tidio für seine **sofortigen Kundensupport-Fähigkeiten** , die durch rechtzeitige Unterstützung das Engagement und die Zufriedenheit verbessern. - Benutzer sind beeindruckt von Tidio's **effizientem KI-Chatbot** , der die Kundenkommunikation und den Support während Stoßzeiten verbessert. - Benutzer loben Tidio's **einfache Einrichtung** , die die anfängliche Konfiguration reibungslos und effizient macht, um schnell loszulegen. - Benutzer lieben Tidio's **Echtzeit-Engagement-Funktionen** , die die Kundeninteraktion nahtlos und effektiv über mehrere Plattformen hinweg gestalten. ##### Cons - Benutzer finden Tidio **teuer** , insbesondere für Freiberufler, die nach erschwinglichen Lizenzoptionen suchen, die ihren Bedürfnissen entsprechen. - Benutzer finden die **fehlenden Funktionen** in Tidio, wie Geolokalisierung, als kostspielig und mangelhaft in der Flexibilität. - Benutzer finden die **begrenzten Anpassungsmöglichkeiten** von Tidio frustrierend und wünschen sich mehr Kontrolle über Chatbot-Einstellungen und Arbeitsabläufe. - Benutzer finden die Preise von Tidio **zu teuer** und schlagen ein flexibleres Zahlungsmodell für eine bessere Erschwinglichkeit vor. - Benutzer wünschen sich **mehr Funktionen** in Tidio, wie zusätzliche Chatbot-Stile und verbesserte Bearbeitungsmöglichkeiten auf mobilen Geräten. #### What Are Recent G2 Reviews of Tidio? **["Effiziente Kundenbindung, einfache Einrichtung"](https://www.g2.com/de/survey_responses/tidio-review-13183557)** **Rating:** 4.5/5.0 stars _— Ambrish R._ [Read full review](https://www.g2.com/de/survey_responses/tidio-review-13183557) **["Sauberes, anpassbares Dashboard mit nahtloser WordPress-Chatbot-Integration"](https://www.g2.com/de/survey_responses/tidio-review-13177684)** **Rating:** 4.5/5.0 stars _— Michelle Ann R._ [Read full review](https://www.g2.com/de/survey_responses/tidio-review-13177684) #### What Are G2 Users Discussing About Tidio? - [Wie kann ich Chatbots in Tidio für meine E-Commerce-Website einrichten und optimieren?](https://www.g2.com/de/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) - 3 comments - [Wofür wird Tidio verwendet?](https://www.g2.com/de/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote - [Wie deinstalliere ich Tidio?](https://www.g2.com/de/discussions/how-do-i-uninstall-tidio) - 1 comment - [Is Tidio safe?](https://www.g2.com/de/discussions/is-tidio-safe) - 7 comments - [Wie benutzt man Tidio?](https://www.g2.com/de/discussions/how-do-you-use-tidio) - 2 comments ### [Talkdesk](https://www.g2.com/de/products/talkdesk/reviews) Talkdesk is a software designed to lead a new era in customer experience through Customer Experience Automation, a platform built to automate the full complexity of modern customer journeys across the entire CX lifecycle. The software provides autonomous multi-agent AI orchestration, real-time actionable knowledge, and prebuilt industry-specific AI agents by leveraging the Talkdesk Data Cloud, which transforms transcripts, call recordings, case notes, and CRM records into full-context intelligence for AI agents. It automates fragmented, human-coordinated workflows and reduces time to value by enabling enterprises to modernize customer experience without a full system rip-and-replace through a Discover, Build, Orchestrate, and Measure automation cycle. Talkdesk addresses the challenge of delivering scalable, outcome-focused service across complex customer journeys by enabling AI agents to collaborate seamlessly with full context to resolve issues with speed, precision, and adaptability. The software supports cross-industry and specialized use cases in healthcare, financial services, retail, utilities, travel, and government, helping organizations grow revenue, reduce costs, and transform service delivery. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,471 #### Who Is the Company Behind Talkdesk? - **Verkäufer:** [Talkdesk](https://www.g2.com/de/sellers/talkdesk) - **Unternehmenswebsite:** www.talkdesk.com - **Gründungsjahr:** 2011 - **Hauptsitz:** Palo Alto, CA - **Twitter:** @talkdesk 6,959 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website) 1,391 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Vorgesetzter, Kundendienstmitarbeiter - **Top Industries:** Verbraucherdienste, Computersoftware - **Company Size:** 60% Medium, 20% Large #### What Do G2 Reviewers Say About Talkdesk? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Benutzerfreundlichkeit** von Talkdesk, die eine effiziente Nachverfolgung von Anrufen ermöglicht und die Gesamtproduktivität steigert. - Benutzer schätzen die **Effizienz** von Talkdesk, die eine reibungslose Kommunikation über Plattformen hinweg und verbesserte Kundenservice-Operationen ermöglicht. - Benutzer schätzen die **umfassenden Funktionen** von Talkdesk, die effiziente Arbeitsabläufe ermöglichen und Kundeninteraktionen verbessern. - Benutzer schätzen die **einfache CRM-Integration** von Talkdesk, die Effizienz und Kommunikation für Kundensupport-Teams verbessert. - Benutzer loben Talkdesk für seinen **außergewöhnlichen Kundensupport** und die nahtlose Integration, die die Effizienz des Teams verbessert. ##### Cons - Benutzer haben oft **Anrufprobleme** mit Talkdesk, einschließlich schlechter Audioqualität und abgebrochener Anrufe während Gesprächen. - Benutzer haben oft **technische Probleme** mit Talkdesk, einschließlich abgebrochener Anrufe und Systemfehler, die häufige Neustarts erfordern. - Benutzer finden die **fehlenden Funktionen** in Talkdesk frustrierend, was die Effizienz und den Arbeitsablauf während Anrufen und der Ticketverwaltung behindert. - Benutzer erleben **Benachrichtigungsprobleme** mit Talkdesk, was zu unerwarteten Offline-Statusänderungen und frustrierenden technischen Problemen führt. - Benutzer haben oft **Verbindungsprobleme** mit Talkdesk, was zu frustrierenden Verzögerungen führt und häufige Neustarts der Anwendung erfordert. #### What Are Recent G2 Reviews of Talkdesk? **["Copilot macht den Kundenkontext klarer und steigert die Leistung"](https://www.g2.com/de/survey_responses/talkdesk-review-13188022)** **Rating:** 4.0/5.0 stars _— Jacqueline T._ [Read full review](https://www.g2.com/de/survey_responses/talkdesk-review-13188022) **["Bewertung überprüfen"](https://www.g2.com/de/survey_responses/talkdesk-review-11332704)** **Rating:** 5.0/5.0 stars _— M S._ [Read full review](https://www.g2.com/de/survey_responses/talkdesk-review-11332704) #### What Are G2 Users Discussing About Talkdesk? - [Wie transformiert Talkdesk den Kundenservice mit seinen innovativen Callcenter-Lösungen?](https://www.g2.com/de/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [Wofür wird Talkdesk verwendet?](https://www.g2.com/de/discussions/what-is-talkdesk-used-for) - 2 comments ### [Freshdesk](https://www.g2.com/de/products/freshdesk/reviews) Freshdesk is a software designed to provide modern, AI-powered customer service with enterprise capability and without enterprise complexity for support teams of any size. The software provides unified channel management, advanced ticketing, AI copilot assistance, and self-service automation by leveraging Freddy, a people-first AI that enables teams to deploy AI agents in minutes to resolve both simple and complex queries. It automates ticket routing, response suggestions, and workflow execution and reduces resolution time by consolidating channels, conversations, and customer insights into a single Freshdesk Command Center. Freshdesk addresses the challenge of scaling omnichannel support efficiently by delivering a 95% omnichannel first contact resolution rate and up to 80% of resolutions handled by AI agents. The software supports teams ranging from 10 to 500 agents across any channel, with outcomes including 225% ROI and rapid setup designed for immediate operational impact. **Average Rating:** 4.4/5.0 **Total Reviews:** 3,676 #### Who Is the Company Behind Freshdesk? - **Verkäufer:** [Freshworks](https://www.g2.com/de/sellers/freshworks) - **Unternehmenswebsite:** www.freshworks.com - **Gründungsjahr:** 2010 - **Hauptsitz:** San Mateo, CA - **Twitter:** @FreshworksInc 19,020 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 7,505 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Manager, Eigentümer - **Top Industries:** Informationstechnologie und Dienstleistungen, Computersoftware - **Company Size:** 48% Small, 40% Medium #### What Do G2 Reviewers Say About Freshdesk? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Benutzerfreundlichkeit** von Freshdesk, die eine schnelle Ticketverwaltung und nahtlose Teamübernahme erleichtert. - Benutzer schätzen die **Benutzerfreundlichkeit** von Freshdesk, die eine schnelle Einführung und effektive Ticketverwaltung erleichtert. - Benutzer schätzen die **Automatisierungsfunktionen** von Freshdesk, die die Arbeitsbelastung erheblich reduzieren und die Effizienz im Kundensupport steigern. - Benutzer profitieren von der **hohen Effizienz** von Freshdesk, wodurch das Ticketmanagement und die Zusammenarbeit im Team nahtlos und produktiv werden. - Benutzer schätzen die **effektive Ticketorganisation und -verfolgung** in Freshdesk, was die Arbeitspriorisierung und Zusammenarbeit verbessert. ##### Cons - Benutzer finden das **fehlende Asset-Management-Feature** in Freshdesk im Vergleich zu seinem Schwesterprodukt FreshService einschränkend. - Benutzer erleben **Ticketprobleme** mit Freshdesk, wie z.B. doppelte Tickets und Verzögerungen während Hochlastzeiten. - Benutzer stehen vor **doppelter Ticket-Erstellung** und langsamer Leistung bei hohem Volumen, was die Lösungszeiten und Effizienz beeinträchtigt. - Benutzer finden die **begrenzten Funktionen** von Freshdesk überwältigend, insbesondere neue Benutzer, die Einfachheit suchen. - Benutzer stehen **Einschränkungen bei erweiterten Funktionen und Anpassungen** in Freshdesk gegenüber, was insbesondere kleinere Teams und hohe Ticketvolumen betrifft. #### What Are Recent G2 Reviews of Freshdesk? **["Eine funktionsreiche Plattform zur Verwaltung des Kundenservice"](https://www.g2.com/de/survey_responses/freshdesk-review-13171971)** **Rating:** 4.5/5.0 stars _— sreenivasan p._ [Read full review](https://www.g2.com/de/survey_responses/freshdesk-review-13171971) **["Einfache, leistungsstarke und effektive Helpdesk-Software"](https://www.g2.com/de/survey_responses/freshdesk-review-12954417)** **Rating:** 4.5/5.0 stars _— Aditya S._ [Read full review](https://www.g2.com/de/survey_responses/freshdesk-review-12954417) #### What Are G2 Users Discussing About Freshdesk? - [Welche innovativen Kundenservice-Strategien setzen Unternehmen mit Freshdesk um?](https://www.g2.com/de/discussions/what-innovative-customer-service-strategies-are-companies-implementing-using-freshdesk) - 1 comment - [Wie wird Freshdesk eingesetzt, um die betriebliche Effizienz und das Benutzererlebnis in seinem spezifischen Bereich zu verbessern?](https://www.g2.com/de/discussions/how-is-freshdesk-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [Wofür wird Freshdesk verwendet?](https://www.g2.com/de/discussions/what-is-freshdesk-used-for) - 4 comments, 1 upvote - [Was ist der Unterschied zwischen Freshdesk und Freshservice?](https://www.g2.com/de/discussions/what-is-the-difference-between-freshdesk-and-freshservice) - 2 comments - [Is freshdesk a CRM?](https://www.g2.com/de/discussions/is-freshdesk-a-crm) - 3 comments ### [Aircall](https://www.g2.com/de/products/aircall/reviews) Verbinden, Ermächtigen und Wachsen mit Aircall. Wir sind nicht nur ein Geschäftstelefonsystem; wir sind eine KI-gestützte Plattform für Kundenkommunikation. Aircall integriert nahtlos Sprache, SMS, WhatsApp und soziale Medienkanäle in eine einzige Plattform, mit bidirektionaler Synchronisierung über 250+ wesentliche Geschäftsanwendungen. Stellen Sie sich vor, Ihre CRM- und Helpdesk-Daten fließen mühelos in jede Kundeninteraktion ein und befähigen Ihr Team, intelligentere und persönlichere Erlebnisse zu liefern. Vertraut von über 22.000 Unternehmen weltweit, verstärkt die KI-gestützte Plattform von Aircall den Vertrieb und Support. Wir automatisieren die Routinearbeit – optimieren die Anrufweiterleitung, automatisieren sich wiederholende Aufgaben – und liefern gleichzeitig umsetzbare Erkenntnisse aus jeder Kundeninteraktion. Dadurch können sich Ihre Teams auf das konzentrieren, was wirklich zählt: den Aufbau und die Pflege von Kundenbeziehungen. Aircall ist der Ort, an dem Ihr Technologie-Stack vereint wird und Ihre Teams exzellieren. Wir verwandeln Kundeninteraktionen in strategische Chancen, fördern Wachstum und verwandeln Gespräche in zufriedene Kunden. Mit Aircall zählt jede Verbindung. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,601 #### Who Is the Company Behind Aircall? - **Verkäufer:** [Aircall](https://www.g2.com/de/sellers/aircall) - **Unternehmenswebsite:** www.aircall.io - **Gründungsjahr:** 2014 - **Hauptsitz:** New York - **Twitter:** @aircall 4,964 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7be761d7fbad3da0454753d90f07916cd3a958959f851b5be97356e1913a0ca2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5013970%2F&secure%5Burl_type%5D=linkedin_company_website) 849 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Vertriebsentwicklungsvertreter, CEO - **Top Industries:** Computersoftware, Informationstechnologie und Dienstleistungen - **Company Size:** 53% Small, 40% Medium #### What Do G2 Reviewers Say About Aircall? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer finden Aircall **einfach zu bedienen** , was nahtlose Kommunikation und effizientes Workflow-Management ohne Probleme ermöglicht. - Benutzer loben die **einfache Integration** von Aircall mit CRM- und Helpdesk-Plattformen, was die Kommunikation und die Effizienz der Arbeitsabläufe verbessert. - Benutzer schätzen die **Zuverlässigkeit** von Aircall und loben die Benutzerfreundlichkeit und die ausgezeichnete Gesprächsqualität für Support-Kommunikation. - Benutzer finden die **intuitive Einrichtung** und die benutzerfreundliche Oberfläche von Aircall für effiziente Kommunikation und Abläufe unerlässlich. - Benutzer schätzen die **automatische Anrufaufzeichnung und Transkriptions** funktionen von Aircall, die die Aufzeichnung und die Effizienz des Workflows verbessern. ##### Cons - Benutzer erleben oft **Verbindungsprobleme** mit Aircall, die die Anrufqualität beeinträchtigen und häufige Neustarts der App erfordern. - Benutzer berichten von **Anrufproblemen** mit Aircall, einschließlich ungleichmäßiger Verteilung und Verbindungsproblemen, die die Kommunikation stören. - Benutzer haben oft **Wählprobleme** mit Aircall, die die Anrufverteilung, Konnektivität und Benutzererfahrung beeinträchtigen. - Benutzer bemerken den **Mangel an Textverarbeitungs- und Erweiterungsfunktionen** in Aircall, was ihre Gesamterfahrung beeinträchtigt. - Benutzer bemerken das **langsame Laden** von Aircall, insbesondere beim Synchronisieren von Anrufprotokollen und der Leistung der mobilen App. #### What Are Recent G2 Reviews of Aircall? **["Aircall: Leistungsstarkes Cloud-Telefonsystem mit exzellentem Support"](https://www.g2.com/de/survey_responses/aircall-review-13051826)** **Rating:** 5.0/5.0 stars _— mark.reed@abaxhealth.com R._ [Read full review](https://www.g2.com/de/survey_responses/aircall-review-13051826) **["Erleichtere das Telemarketing mit großer Effizienz"](https://www.g2.com/de/survey_responses/aircall-review-13122992)** **Rating:** 5.0/5.0 stars _— Omar M._ [Read full review](https://www.g2.com/de/survey_responses/aircall-review-13122992) #### What Are G2 Users Discussing About Aircall? - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/de/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/de/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/de/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote - [How do you handle Aircall lagging, freezing, or needing frequent restarts during heavy use?](https://www.g2.com/de/discussions/how-do-you-handle-aircall-lagging-freezing-or-needing-frequent-restarts-during-heavy-use) - 1 comment, 1 upvote - [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/de/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes ### [Gladly](https://www.g2.com/de/products/gladly/reviews) Gladly is a software designed to provide a customer-centric CX platform that puts the customer, not tickets, at the center of every conversation for the world's most loyalty-driven B2C brands. The software provides continuous cross-channel conversation management, empathetic automation, and relationship-focused service delivery by leveraging proprietary Customer AI that balances intelligent automation with genuine human connection. It automates routine interactions and inquiry resolution and reduces service costs by enabling agents to engage with full customer context across every channel without resetting the conversation. Gladly addresses the challenge of impersonal, ticket-centric support by reimagining the CX foundation around the individual customer and their ongoing relationship with the brand. The software supports B2C customer experience leaders seeking to deliver radically efficient service and radically personal experiences while increasing loyalty and driving down operational costs. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,086 #### Who Is the Company Behind Gladly? - **Verkäufer:** [Gladly](https://www.g2.com/de/sellers/gladly) - **Unternehmenswebsite:** www.gladly.ai - **Gründungsjahr:** 2014 - **Hauptsitz:** San Francisco, California - **Twitter:** @gladly 4,071 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c9c50125b0cae2f76dcd0c57ec3dac8a92150a1bd72db347e5f23d4162a81941&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7950938%2F&secure%5Burl_type%5D=linkedin_company_website) 225 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Kundendienstmitarbeiter, Kundenerfahrungsberater - **Top Industries:** Einzelhandel, Verbraucherdienste - **Company Size:** 61% Medium, 22% Small #### What Do G2 Reviewers Say About Gladly? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer genießen die **Benutzerfreundlichkeit** von Gladly und schätzen seine intuitive Benutzeroberfläche und nahtlosen Updates für effektive Interaktion. - Benutzer schätzen die **Hilfsbereitschaft** von Gladly, was es einfach macht, organisiert zu bleiben und Kunden effektiv zu unterstützen. - Benutzer schätzen Gladlys **innovative Funktionen** , wie Ticketautomatisierung und zuverlässige Leistung, die Kundeninteraktionen verbessern. - Benutzer schätzen die **Effizienz** von Gladly und bemerken verbesserte Arbeitsabläufe und schnellere Reaktionszeiten im Kundensupport. - Benutzer schätzen die **außergewöhnlichen Onboarding- und Kollaborationstools** von Gladly, die die Effizienz und Produktivität des Kundenservice verbessern. ##### Cons - Benutzer finden, dass Gladly an **wesentlichen Funktionen** mangelt, was die Effizienz beeinträchtigt und die Gesamtfunktionalität einschränkt. - Benutzer finden die **Komplexität** der Gladly-Oberfläche überwältigend, was den effizienten Zugriff auf notwendige Informationen und Benachrichtigungen erschwert. - Benutzer finden, dass Gladlys **begrenzte Funktionen** die Effizienz beeinträchtigen, insbesondere da die Genauigkeit der KI und die Integrationsmöglichkeiten erhebliche Verbesserungen benötigen. - Benutzer erleben anfangs eine **leichte Lernkurve** , aber Unterstützung beim Onboarding erleichtert den Prozess. - Benutzer sind frustriert über die **begrenzten Anpassungsmöglichkeiten** in Gladly, die wertvolle Einblicke und Anpassungen der Benutzerfreundlichkeit einschränken. #### What Are Recent G2 Reviews of Gladly? **["Verwaltung von Hausbesuchen mit Gladly"](https://www.g2.com/de/survey_responses/gladly-review-12765926)** **Rating:** 4.5/5.0 stars _— Ranjit K._ [Read full review](https://www.g2.com/de/survey_responses/gladly-review-12765926) **["Intuitive, einheitliche Kundenkonversationen mit leistungsstarker Analytik"](https://www.g2.com/de/survey_responses/gladly-review-12917752)** **Rating:** 4.5/5.0 stars _— Luciana S._ [Read full review](https://www.g2.com/de/survey_responses/gladly-review-12917752) #### What Are G2 Users Discussing About Gladly? - [Wofür wird Gladly verwendet?](https://www.g2.com/de/discussions/gladly-what-is-gladly-used-for) - 2 comments - [What is Gladly used for?](https://www.g2.com/de/discussions/what-is-gladly-used-for) ### [JustCall](https://www.g2.com/de/products/saas-labs-justcall/reviews) JustCall is a software designed to provide an AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place for customer-facing teams. The software provides inbound AI voice agents, real-time agent assist, sentiment analysis, call scoring, AI coaching, and SMS automation by leveraging over 100 CRM integrations and a unified dashboard for managing all customer conversations. It automates routine communication tasks, call routing, and workflow execution and reduces manual effort by enabling smart routing, predictive dialers, and multi-level IVR across inbound and outbound channels. JustCall addresses the challenge of fragmented customer communication by consolidating calls, messaging, and email into a single collaborative workspace with 24/7 AI voice agent coverage. The software supports more than 6,000 businesses worldwide with features including global phone numbers, shared WhatsApp and email inboxes, live monitoring, and an SMS Copilot for enhanced messaging workflows. **Average Rating:** 4.3/5.0 **Total Reviews:** 2,361 #### Who Is the Company Behind JustCall? - **Verkäufer:** [Saas Labs](https://www.g2.com/de/sellers/saas-labs) - **Unternehmenswebsite:** www.saaslabs.co - **Gründungsjahr:** 2016 - **Hauptsitz:** Palo Alto, California - **Twitter:** @saas\_labs 319 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=09cee811816c94d65e7739f2d391c244b66232e5e00dc8510ca60d3f50280d8e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10436435%2F&secure%5Burl_type%5D=linkedin_company_website) 416 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Kundenbetreuer - **Top Industries:** Computersoftware, Finanzdienstleistungen - **Company Size:** 59% Small, 31% Medium #### What Do G2 Reviewers Say About JustCall? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer finden die **Benutzerfreundlichkeit** von JustCall beeindruckend und heben die einfache Einrichtung und die intuitive Benutzeroberfläche für nahtlose Kommunikation hervor. - Benutzer genießen die **nahtlose Integration** von Anrufen, SMS und CRM in JustCall, was Effizienz und Organisation verbessert. - Benutzer schätzen, wie JustCall **Einfachheit in die Geschäftskommunikation** bringt, Aufgaben rationalisiert und die Effizienz mühelos steigert. - Benutzer loben den **ausgezeichneten Kundensupport** von JustCall und heben dessen Reaktionsfähigkeit und effektive Problemlösung hervor. - Benutzer lieben das **effiziente Anrufmanagement** von JustCall, genießen nahtlose Integrationen und eine benutzerfreundliche Oberfläche. ##### Cons - Benutzer haben oft **Anrufprobleme** mit JustCall, einschließlich Verzögerungen und Schwierigkeiten beim Weiterleiten von Anrufen und beim effektiven Überwachen. - Benutzer finden die **Anruffunktion umständlich** und haben mit Problemen wie mehreren Klicks und instabiler Anrufqualität während des Reisens zu kämpfen. - Benutzer erleben **Verbindungsprobleme** mit JustCall, einschließlich Qualitätsabfällen bei Anrufen und Unterbrechungen aufgrund instabilen Internets. - Benutzer finden **fehlende Funktionen** wie fehlende SMS-Unterstützung und eingeschränkte Anpassungsmöglichkeiten beeinträchtigen ihre Erfahrung mit JustCall. - Benutzer erleben **schlechte Anrufqualität** mit JustCall und haben oft mit Abbrüchen und Unterbrechungen aufgrund instabiler Internetverbindungen zu kämpfen. #### What Are Recent G2 Reviews of JustCall? **["Integration mit HubSpot verbessert das Anrufmanagement"](https://www.g2.com/de/survey_responses/justcall-review-13141009)** **Rating:** 4.0/5.0 stars _— Paul W._ [Read full review](https://www.g2.com/de/survey_responses/justcall-review-13141009) **["Einfach zu bedienende Anrufplattform mit zuverlässiger Leistung und hilfreichen KI-Einblicken"](https://www.g2.com/de/survey_responses/justcall-review-12953018)** **Rating:** 5.0/5.0 stars _— Richard L._ [Read full review](https://www.g2.com/de/survey_responses/justcall-review-12953018) - ‹ Prev‹ Prev - 1 - [2](/categories/ai-customer-support-agents?open_modal_url=%2Fproducts%2Fvozy%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fai-customer-support-agents%26source%3Dcategory&order=g2_score&page=2#product-list) - [3](/categories/ai-customer-support-agents?open_modal_url=%2Fproducts%2Fvozy%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fai-customer-support-agents%26source%3Dcategory&order=g2_score&page=3#product-list) - [4](/categories/ai-customer-support-agents?open_modal_url=%2Fproducts%2Fvozy%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fai-customer-support-agents%26source%3Dcategory&order=g2_score&page=4#product-list) - [5](/categories/ai-customer-support-agents?open_modal_url=%2Fproducts%2Fvozy%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fai-customer-support-agents%26source%3Dcategory&order=g2_score&page=5#product-list) - … - [36](/categories/ai-customer-support-agents?open_modal_url=%2Fproducts%2Fvozy%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fai-customer-support-agents%26source%3Dcategory&order=g2_score&page=36#product-list) - [37](/categories/ai-customer-support-agents?open_modal_url=%2Fproducts%2Fvozy%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fai-customer-support-agents%26source%3Dcategory&order=g2_score&page=37#product-list) - [Next ›Next ›](/categories/ai-customer-support-agents?open_modal_url=%2Fproducts%2Fvozy%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fai-customer-support-agents%26source%3Dcategory&order=g2_score&page=2#product-list) Spotlight Categories [User Research Tools](https://www.g2.com/categories/user-research) [Electronic Data Interchange (EDI) Software](https://www.g2.com/categories/electronic-data-interchange-edi) [Audit Management Software Solutions](https://www.g2.com/categories/audit-management) [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats) [Accounting Software](https://www.g2.com/categories/accounting) Similar Categories - [AI Agent Integration Tools Platforms](/categories/ai-agent-integration-tools-platforms) - [AI Agents For Business Operations](/categories/ai-agents-for-business-operations) - [AI Agents for HR](/categories/ai-agents-for-hr) - [AI IT Agents](/categories/ai-it-agents) - [AI Marketing Agents](/categories/ai-marketing-agents) - [AI SDRs](/categories/ai-sdrs) - [Conversational Interface Agents](/categories/conversational-interface-agents) [Browse AI Customer Support Agents Themes](/categories/ai-customer-support-agents/themes) ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry") BB Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry) Updated July 8, 2026 AI customer support agents are autonomous AI-powered software that independently resolve customer service inquiries across multiple channels. These solutions operate within customer support environments, where the customer service request itself serves as the initiating event for agent action. Using large language models (LLM) and contextual reasoning, these agents understand customer intent, retrieve information from connected [CRM systems](https://www.g2.com/categories/crm), [help desk platforms](https://www.g2.com/categories/help-desk), and knowledge bases, and take action to resolve issues without human intervention. They handle end-to-end ticket resolution, from triage to executing transactions like processing refunds, updating orders, or modifying subscriptions. These agents work alongside human agents, handling routine inquiries autonomously while escalating sensitive cases with full context. This category includes both purpose-built AI agent products and dedicated AI agent capabilities from established [help desk](https://www.g2.com/categories/help-desk), [contact center](https://www.g2.com/categories/contact-center), and [customer relationship management (CRM)](https://www.g2.com/categories/crm) vendors. Unlike [AI chatbots](https://www.g2.com/categories/ai-chatbots) (in-session conversational assistance without autonomous ticket resolution), AI customer support agents independently close out support requests through multi-step reasoning and actions in connected systems. They also differ from [help desk software](https://www.g2.com/categories/help-desk) (ticket management without autonomous resolution), [customer service automation software](https://www.g2.com/categories/customer-service-automation) (rule-based workflows rather than AI reasoning), [AI voice assistants](https://www.g2.com/categories/ai-voice-assistants) (voice interfaces across general use cases), and [conversational interface agents](https://www.g2.com/categories/conversational-interface-agents) (interaction layers for internal and cross-functional use cases).They also differ from [help desk software](https://www.g2.com/categories/help-desk), which focuses on ticket management without autonomous resolution; [customer service automation software](https://www.g2.com/categories/customer-service-automation), which relies on rule-based workflows rather than AI reasoning; [AI voice assistants](https://www.g2.com/categories/ai-voice-assistants), which provide voice interfaces across general use cases; and [conversational interface agents](https://www.g2.com/categories/conversational-interface-agents), which serve as interaction layers for internal and cross-functional use cases. To qualify for inclusion in the AI Customer Support Agents category, a product must: - Autonomously resolve customer service inquiries or support tickets end-to-end without requiring human intervention for routine cases - Integrate with business systems such as CRMs, help desks, order management systems, or knowledge bases to retrieve context and deliver informed responses - Use AI-driven reasoning to interpret customer intent, determine appropriate actions, and handle multi-step resolution workflows beyond rule-based routing or scripted decision trees - Execute actions within connected systems on behalf of the customer, such as processing refunds, modifying subscriptions, updating account records, or scheduling appointments - Enable human-in-the-loop escalation with full conversation context for complex, sensitive, or unresolved cases - Ground responses in the organization’s knowledge base, help center content, or product documentation to provide accurate, source-backed answers - Support customer service interactions across at least two communication channels, such as email, live chat, messaging apps, social media, or voice Top Tools at a Glance | | Salesforce-native autonomous customer support agents | User Review "Agentforce + Data Cloud Integration Makes Lead Qualification Easy" | | | Knowledge-base-grounded AI ticket deflection | User Review "Helpful AI Support That Saves Our Team Time" | | | CRM-native AI deflection with unified ticket context | User Review "Ticket management and centralized support with automations that enhance the experience" | | | No-code customer support automation with omnichannel deployment | User Review "Fast, No-Code AI Assistant That Delivers Contextual Answers" | | | Omnichannel ticket deflection with AI-assisted agent workflows | User Review "Unified Omnichannel Support with Powerful Automation and Analytics" | | | Low-latency inbound call automation with live booking | User Review "Property Management Made Easy!" | | | Omnichannel AI agent orchestration with Architect-driven routing | User Review "Centralized Omnichannel Power with Insightful Real-Time Reporting" | | | ServiceNow-native L1 ticket deflection and auto-resolution | User Review "ServiceNow AI Agents Feel Like a Perfect Team Member" | | | Omnichannel ticket routing with AI-assisted triage | User Review "Easy Setup, Intuitive Ticketing, and Great Value with Zoho Desk" | | | 24/7 AI-deflection with live chat escalation | User Review "Clean, Customizable Dashboard with Smooth WordPress Chatbot Integration" | * * * Show More * * * ## How Do You Choose the Right AI Customer Support Agents Software? ### What You Should Know About AI Customer Support Agents Software ### AI Customer Support Agents software buying insights at a glance [AI Customer Support Agents software](https://www.g2.com/categories/ai-customer-support-agents) helps organizations automate and scale customer service operations by deploying intelligent agents that can answer questions, retrieve information, and resolve support requests across digital channels. These tools allow teams to deploy AI customer support agents that interact with [knowledge bases](https://www.g2.com/categories/knowledge-base-software) **,** [CRM systems](https://www.g2.com/categories/CRM), ticketing platforms, and support tools to complete tasks such as responding to inquiries, routing conversations, resolving common issues, and escalating complex cases to human agents. As businesses increasingly operationalize generative AI within customer service workflows, AI support agent platforms are becoming essential infrastructure for teams looking to move automation beyond basic chatbots into real support operations. Organizations often adopt AI customer service agents to reduce repetitive ticket volume, streamline support workflows, and deliver faster responses to customers. Across G2 user reviews, buyers frequently highlight benefits such as improved response times, easier access to internal knowledge, and the ability to automate high-volume support interactions without heavy engineering investment. The best AI customer support agents combine flexible automation logic, strong integrations, and reliable responses that support real customer service workflows. Pricing for AI customer support software varies depending on automation complexity, usage volume, integrations, and governance features. Many vendors offer tiered subscriptions combined with usage-based pricing tied to conversations or automated resolutions. Buyers evaluating the best AI customer support agents often consider implementation support, model usage costs, analytics capabilities, and long-term administration effort when estimating total cost of ownership. **Top 5 FAQs from software buyers:** - What features should I look for in the best AI customer support agents for reducing repetitive tickets? - How do AI customer support agents automate responses to common customer inquiries? - How do AI customer service agents handle escalation when they are uncertain about an answer? - What types of customer support workflows can AI support agents automate? - How do AI customer support agents improve response times and support team productivity? G2’s top-rated AI Customer Support Agents software includes [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) **,** [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) **,** [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) and [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews). ### What are the top-reviewed AI Customer Support Agents on G2? [**Salesforce Agentforce**](https://www.g2.com/products/salesforce-agentforce/reviews) - Number of Reviews: 197 - Satisfaction: 89 - Market Score: 99 - G2 Score: 94 [**Fin by Intercom**](https://www.g2.com/products/fin-by-intercom/reviews) - Number of Reviews: 381 - Satisfaction: 99 - Market Score: 76 - G2 Score: 88 [**Zendesk for Customer Service**](https://www.g2.com/products/zendesk-for-customer-service/reviews) - Number of Reviews: 124 - Satisfaction: 74 - Market Score: 89 - G2 Score: 81 [**Jotform AI Agents**](https://www.g2.com/products/jotform-ai-agents/reviews) - Number of Reviews: 219 - Satisfaction: 96 - Market Score: 62 - G2 Score: 79 [**Genesys Cloud CX**](https://www.g2.com/products/genesys-cloud-cx/reviews) - Number of Reviews: 63 - Satisfaction: 53 - Market Score: 77 - G2 Score: 65 Satisfaction reflects user-reported ratings across factors such as ease of use, feature fit, and support quality. ([Source 2](https://www.g2.com/reports)) Market Presence scores are calculated based on review volume, third-party signals, and overall market visibility. ([Source 2](https://www.g2.com/reports)) G2 Score is a weighted composite of Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports)) Learn how G2 scores products. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..)) ### What I Often See in AI Customer Support Agents #### Feedback Pros: What Users Consistently Appreciate - **Efficient data collection and customer engagement** - “_I have been using Jotform AI Agents for a month and a half, and I see that this AI makes things a little better by providing better knowledge to the end user and collecting data from them. It's pretty helpful for my logistics company as I use it on my website as a chat assistant. It collects data from customers worldwide and either stores it on the AI website or sends it to my registered email ID, which helps us directly contact customers and improve our sales and marketing processes. I appreciate how smoothly it integrates into our workflow, and it helps increase our work efficiency while minimizing expenses since it's more cost-effective than hiring employees. The chat and form submission processes are features I've never seen in another chat AI, and they are among the most likable aspects for me. I also like that it helps connect to customers worldwide and keeps our international business relations smooth with polite and official communication, making better relationships with our customers.”_ - [Siddhaswar P.](https://www.g2.com/products/jotform-ai-agents/reviews/jotform-ai-agents-review-12428233), Jotform AI Agents review - **Effortless automation and exceptional usability** _“I use Salesforce Agentforce to automate tasks like booking tables, conference rooms, or providing customer support. I find the actions available in the agent very simple to operate. It's also more reliable and way easier to use, with tasks becoming very simple and requiring fewer steps to get the response I need. The initial setup of Salesforce Agentforce was straightforward; naming the agent and providing the instructions and actions made it ready to use. I also like that it integrates with payment platforms to automate payments for bookings. I recently switched to Salesforce Agentforce from Zoho because of these benefits, and I would easily rate it 10 out of 10.” -_ [_Amishaaa G_](https://www.g2.com/products/salesforce-agentforce/reviews/salesforce-agentforce-review-12392874)_., Salesforce Agentforce review_ - **Instant, accurate answers that save our support team time** - “_What I like best about Fin by Intercom is that it helps in answering customer queries instantly without much manual effort. It understands the customer question quite well and provides accurate responses based on the help articles. This saves a lot of time for the support team because many common questions get resolved automatically. The setup is also quite simple, and it works smoothly with the Intercom platform, which we already use for customer support._” - [Sunny Y.](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-12451021), Fin by Intercom review #### Cons: Where Many Platforms Fall Short - **Higher entry cost and ramp-up time for new users** - **“** _It’s not really a dislike, but the high initial cost and the learning curve for a new team could be a deterrent to adoption.” -_ [Vanshul C.](https://www.g2.com/products/zendesk-for-customer-service/reviews/zendesk-for-customer-service-review-12325184), Zendesk for Customer Service review - **Overwhelming UI and multi-step navigation for reporting insights** - “_Something that I dislike about this is that the UI can feel a bit overwhelming at first. Too many options and settings for someone new, and not everything is intuitive. Also, some reporting and historical data views could be more straightforward; you sometimes need extra clicks to get simple insights. Rest everything works perfectly fine.” -_ [Furkan K.](https://www.g2.com/products/genesys-cloud-cx/reviews/genesys-cloud-cx-review-12217003)_,_ Genesys Cloud CX - **A complex interface and setup can slow early adoption** - _“Some features are hard to understand at first and need time to learn. The setup can be confusing without clear guidance. Also, it sometimes feels too complex for simple tasks that should be quicker to do. This can slow down the work at the beginning.”_ - [Paulina P.](https://www.g2.com/products/salesforce-agentforce/reviews/salesforce-agentforce-review-12221969), Salesforce Agentforce review ### My Expert Takeaway on AI Customer Support Agents AI customer support agents deliver the most value when organizations treat them as workflow automation layers rather than simple conversational tools. The strongest deployments combine AI reasoning with structured support workflows, enabling teams to route inquiries, retrieve knowledge, resolve repetitive requests, and efficiently escalate complex issues. In practice, leading AI support agent platforms act as orchestration layers across [help desks](https://www.g2.com/categories/help-desk) **,** [knowledge bases](https://www.g2.com/categories/knowledge-base-software) **,** and [CRM systems](https://www.g2.com/categories/CRM) to manage large volumes of customer interactions while maintaining consistent service quality. Review sentiment across this dataset reflects strong adoption. The category averages a 4.58-star rating and a 9.15/10 likelihood to recommend, alongside strong usability signals, including Ease of Use (6.44/7), Ease of Setup (6.30/7), and Quality of Support (6.34/7). These results suggest that AI customer support software has matured beyond early experimentation and is delivering measurable value once deployed in real support workflows. Challenges typically appear when teams expand from pilot use cases to broader automation. High-performing teams approach AI customer service agents with clear workflow design, well-maintained knowledge sources, and governance rules that keep automated responses accurate as usage grows. The best AI customer support agents balance automation flexibility with operational reliability, allowing teams to iterate quickly while maintaining control over integrations, escalation logic, and response quality. ### AI Customer Support Agents FAQs #### **What are the best AI customer support agents for reducing support ticket volumes?** For ticket deflection, [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) for automating customer inquiries and reducing human workload, while [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) leads the category overall and [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) emphasizes 24/7 automated question handling and service-request management. #### **Which AI customer support platforms provide reliable 24/7 automated customer inquiry handling?** Several AI customer support platforms help businesses deliver reliable 24/7 automated inquiry handling by combining [AI chatbots](https://www.g2.com/categories/ai-chatbots), knowledge base search, and ticket automation. AI customer support solutions like [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) enable round-the-clock responses with built-in request management and form automation, making them useful for teams that want structured intake and support workflows. [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) is widely used for automatically resolving routine questions by pulling answers from company [knowledge bases](https://www.g2.com/categories/knowledge-base-software) and previous support content. Meanwhile, [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) provides AI-powered bots and automation that help enterprises manage high ticket volumes while maintaining continuous support coverage across chat, messaging, and help centers. #### **Which AI customer support agents offer the best self-service and multi-channel support capabilities?** Several AI customer support platforms help teams deliver self-service and multi-channel support. [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) enables AI-driven service automation within the Salesforce ecosystem. Gladly unifies conversations across channels like email, chat, and messaging in a single customer timeline. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) supports enterprise-grade omnichannel engagement across voice, chat, and social channels, while [Birdeye](https://www.g2.com/products/birdeye/reviews) helps multi-location businesses manage and automate customer interactions across multiple platforms. #### **What are the top AI agents for customer support?** Top options on G2 currently include [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) **,** [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) **,** [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) **,** [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) **,** and [Freshdesk](https://www.g2.com/products/freshdesk/reviews). The right choice depends on your support complexity, channels, knowledge base maturity, and whether you prioritize quick setup, workflow depth, or enterprise governance. #### **What are the top AI-powered helpdesk tools for automating common customer queries and improving response times?** Here are some top AI-powered helpdesk tools that help automate common customer queries and improve response times: - [**Fin by Intercom**](https://www.g2.com/products/fin-by-intercom/reviews) - Uses AI to automatically resolve routine and complex customer questions by pulling accurate answers from a company’s knowledge base. - [**Talkdesk**](https://www.g2.com/products/talkdesk/reviews) - Provides AI-driven customer experience automation that helps support teams handle inquiries faster across voice and digital channels. - [**Salesforce Agentforce**](https://www.g2.com/products/salesforce-agentforce/reviews) - Enables scalable AI-powered support workflows that automate customer interactions and accelerate response and resolution times. ### Most Popular FAQs #### Which AI customer support agent has the best reviews? The highest-reviewed AI customer support agents on G2, measured by review volume, star rating, and likelihood to recommend, include a mix of purpose-built AI tools and established platforms.  - [Retell AI](https://www.g2.com/products/retell-ai/reviews) **:** A voice-first AI agent platform built for high-volume inbound and outbound call automation, favored by teams that need reliable, low-latency conversational AI with minimal setup overhead. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk/reviews) **:** A widely adopted support platform with mature AI agent capabilities, praised for its breadth of integrations and consistency across high-traffic support environments. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) **:** An enterprise-grade cloud contact center platform with embedded AI routing and agent assistance, highly rated for omnichannel support and quality management. - [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) **:** An AI-native support agent that resolves customer queries end-to-end using a company's existing knowledge base, built for SaaS and tech teams prioritizing deflection rates. #### What AI agents offer customer support automation? AI agents designed for customer support automation handle repetitive, high-volume tasks such as ticket routing, FAQ resolution, and follow-up messaging without human involvement. These are among the most reviewed platforms on G2 for autonomous support automation. - [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) **:** A no-code AI agent builder that automates intake, FAQ responses, and data collection workflows, widely used by teams looking to reduce manual support touchpoints without engineering resources. - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) **:** An enterprise AI agent platform embedded within the Salesforce ecosystem, enabling automation of complex, multi-step support workflows that draw directly on CRM data and customer history. - [Tidio](https://www.g2.com/products/tidio/reviews) **:** A live chat and AI agent platform that automates responses across chat and email channels, with reviewers citing its automation builder as accessible for non-technical support teams. #### Which AI customer support platform has the best self-service options? Self-service capability, measured by how effectively an AI agent resolves queries without escalation, is one of the most scrutinized metrics in G2 reviews for this category. These platforms consistently receive the strongest marks for enabling customers to find answers independently. - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) **:** Features Freddy AI, an embedded assistant that surfaces relevant knowledge base articles and automates responses to common queries, with SMB and mid-market reviewers noting strong out-of-the-box self-service performance. - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) **:** Includes an AI-assisted self-service portal with contextual article suggestions and bot-driven deflection, valued by teams in the Zoho ecosystem for its tight integration and low admin overhead. - [Level AI](https://www.g2.com/products/level-ai/reviews) **:** An AI-powered contact center intelligence tool that surfaces relevant knowledge in real time, helping agents and self-service flows resolve issues faster with fewer escalations. #### Which AI customer support tool integrates with live chat systems? Live chat integration is among the most frequently cited requirements in G2 reviews for AI customer support agents. Buyers consistently prioritize tools that layer AI capabilities onto existing chat infrastructure rather than replacing it. - [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) **:** Operates natively within Intercom's live chat messenger, enabling AI and human agents to share a unified conversation thread, a feature tech teams frequently cite for its smooth escalation and context passing. - [Gladly](https://www.g2.com/products/gladly/reviews) **:** A customer service platform that unifies live chat, email, voice, and AI within a single customer timeline, praised by retail and DTC reviewers for eliminating context loss during agent handoffs. - [JustCall](https://www.g2.com/products/justcall/reviews) **:** A cloud communications platform with AI assist features that integrates with major live chat and CRM tools, used by sales and support teams to keep AI-generated context in sync across channels. #### How much does an AI call center agent cost? Pricing depends on deployment model and call volume. Usage-based tools charge per conversation minute or per resolved interaction, while platform licenses are typically seat-based or tiered by active users. Key cost drivers include concurrent call capacity, integration complexity with existing telephony or CRM systems, and whether the vendor charges separately for AI model usage. One-time setup fees are frequently flagged by enterprise reviewers as an overlooked line item. When comparing vendors, G2 reviewers most commonly frame ROI around deflection savings versus live agent costs rather than platform price alone. ### Small Business FAQs   #### What is the most affordable AI customer support agent for SMBs? Small business buyers on G2 frequently flag pricing flexibility and low upfront cost as primary decision criteria. See the full set of options on the[AI Customer Support Agents SMB page](https://www.g2.com/categories/ai-customer-support-agents/small-business). These tools stand out for accessible pricing without sacrificing core functionality. - [Tidio](https://www.g2.com/products/tidio/reviews) **:** A live chat and AI agent platform popular among e-commerce and service SMBs for its accessible entry pricing and quick setup without technical resources. - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) **:** A helpdesk platform with AI assist features that integrates tightly with Zoho's broader suite, valued by SMBs already in the Zoho ecosystem for cost consolidation. - [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) **:** An AI agent builder that small teams use to automate intake, FAQs, and data collection without writing code, at a price point designed for non-enterprise budgets. #### What is the best AI customer support agent for startups? Startups on G2 prioritize fast time-to-value, minimal IT dependency, and tools that scale without renegotiating contracts. These are among the most-reviewed options for companies with fewer than 50 employees. - [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) **:** A top choice for early-stage SaaS companies looking to automate support without a dedicated team, with reviewers citing rapid deployment and high resolution rates out of the box. - [Retell AI](https://www.g2.com/products/retell-ai/reviews) **:** Favored by startups that need to automate phone-based customer touchpoints quickly, with reviewers noting its low-code setup and strong API access for product teams. - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) **:** A practical first helpdesk for growing teams, with AI automation features that activate quickly and don't require a dedicated admin to maintain. #### Which AI customer support agent is the most user-friendly for startups? Ease-of-use and ease-of-setup scores from G2 reviewers at small companies consistently point to tools that non-technical founders and support leads can configure and launch without dedicated IT support. - [Tidio](https://www.g2.com/products/tidio/reviews) **:** A drag-and-drop interface for building AI support flows that SMB reviewers repeatedly call one of the easiest tools in the category to get live and produce results. - [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) **:** Startup teams with no development resources use Jotform's no-code agent builder to launch conversational support and data collection flows in hours, not weeks. - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) **:** Consistently rated accessible by non-technical SMB reviewers, with a guided setup experience and pre-built automation templates that reduce time to first resolution. #### Can a small business set up an AI customer support agent without an IT team? Yes. Several tools in this category are specifically designed for no-code or low-code deployment, and G2 reviewers at companies with fewer than 50 employees frequently confirm going live in days without engineering involvement. The keys to success are selecting a tool with pre-built integrations for your existing channels (email, chat, or voice) and a knowledge base your AI agent can be trained on. Reviewers most often flag onboarding support quality, not technical complexity, as the variable that determines time-to-value for resource-constrained teams. #### What are the best AI customer support agents for e-commerce small businesses? E-commerce is one of the most active buyer segments in this category on G2, with small retail and DTC brands specifically seeking AI agents that handle order status, returns, and product queries at scale during peak periods. - [Tidio](https://www.g2.com/products/tidio/reviews) **:** Widely used by small e-commerce stores for automated responses to order inquiries and abandoned cart recovery, with native integrations into Shopify and WooCommerce. - [Gladly](https://www.g2.com/products/gladly/reviews) **:** A customer service platform built for high-interaction retail environments, praised by DTC brands for surfacing full purchase history and enabling personalized AI-assisted responses. - [Birdeye](https://www.g2.com/products/birdeye/reviews) **:** An AI-powered customer experience platform that SMB retailers use for review management, messaging, and automated follow-up across multiple locations. ### Enterprise FAQs #### What is the best-rated AI customer support agent for tech enterprises? Technology companies, including SaaS, IT services, and computer software firms, are the most represented enterprise segment in G2 reviews for this category. See the full enterprise comparison on the[AI Customer Support Agents enterprise page](https://www.g2.com/categories/ai-customer-support-agents/enterprise). - [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) **:** The most-reviewed AI customer support agent among enterprise tech companies on G2, valued for its ability to resolve complex technical queries using internal documentation and support content. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk/reviews) **:** A top-rated enterprise support platform with deep AI automation capabilities, recognized by tech enterprises for its robust admin controls and high-volume ticket management. - [Retell AI](https://www.g2.com/products/retell-ai/reviews) **:** Highly rated by tech enterprise reviewers who need programmable, scalable voice AI, with teams using it to automate phone support at high call volumes with custom logic layers. #### What is the most reliable AI customer support tool for enterprises? Enterprise reviewers on G2 define reliability through a combination of uptime, consistent AI accuracy, and quality of vendor support. These platforms score highest across those combined dimensions within large organizations. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) **:** An enterprise contact center platform with AI-embedded routing and agent assistance, consistently praised by large-scale operations teams for stability and enterprise SLA performance. - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) **:** Salesforce's enterprise AI agent layer, rated highly for reliability by enterprise buyers already invested in the Salesforce ecosystem who need AI support agents with deep CRM context. - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) **:** A cloud contact center platform with AI-native architecture and a strong enterprise uptime track record, favored by operations teams that need predictable performance at scale. #### What is the best-reviewed AI customer support agent for enterprise app integration? Integration depth is one of the most-cited evaluation criteria for enterprise buyers in G2 reviews. The ability to connect AI agents with CRM, ticketing, telephony, and data platforms determines whether a tool fits into an existing stack or creates new silos. - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) **:** Natively integrated with the Salesforce platform and its ecosystem of third-party connectors, favored by enterprises that want their AI agents to act on CRM data in real time. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) **:** Offers extensive pre-built integrations with enterprise CRM, workforce management, and telephony systems, with enterprise reviewers highlighting its integration reliability as a key differentiator. - [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews) **:** An AI agent offering from ServiceNow that operates within its broader ITSM ecosystem, suited for enterprises that run support and service operations on the ServiceNow platform. #### Which AI customer support agents support multi-channel enterprise deployments? Multi-channel consistency, handling customer interactions across chat, email, voice, and social from a single AI layer, is a defining requirement for enterprise buyers. G2 reviewers at large organizations frequently cite fragmented channel coverage as a top frustration with legacy tools. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) **:** Built for omnichannel enterprise contact centers, enabling AI-powered interactions across voice, digital, and messaging channels from a unified platform. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk/reviews) **:** Supports AI-assisted interactions across email, chat, voice, and social channels, with centralized reporting; enterprise reviewers value its channel breadth and admin visibility. - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) **:** An AI-native cloud contact center platform with multi-channel support and enterprise-grade security features, widely used by large customer service operations teams. #### What do enterprise buyers most commonly dislike about AI customer support agents? Enterprise reviewers on G2 are candid about friction points. The most commonly cited dislikes include complex initial configuration for non-standard workflows, difficulty training the AI on proprietary or rapidly changing knowledge bases, limitations in handling nuanced escalations without human intervention, and the learning curve associated with admin and reporting interfaces. Buyers at larger organizations also frequently mention challenges with multi-region deployment, language support gaps, and integration setup time when connecting AI agents to legacy CRM or telephony infrastructure. Evaluating vendors against these specific criteria during a trial period is strongly recommended before enterprise procurement. ### Sources 1. [G2 Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5ky9es*_gcl_au*MTY2NDg2MDY3Ny4xNzU1MDQxMDU4*_ga*MTMwMTMzNzE1MS4xNzQ5MjMyMzg1*_ga_MFZ5NDXZ5F*czE3NTUwOTkzMjgkbzQkZzEkdDE3NTUwOTk3NzYkajU3JGwwJGgw) 2. [G2 Winter 2026 Reports](https://company.g2.com/news/g2-winter-2026-reports) Researched By: [Bijou Barry](https://research.g2.com/insights/author/bijou-barry) Last updated on April 23, 2026