--- title: Voyc Reviews meta\_title: 'Voyc Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 21 reviews by the users' company size, role or industry to find out how Voyc works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 21 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Voyc Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Voyc but has limited features. Are you part of the Voyc team? [Upgrade your plan](https://my.g2.com/voyc/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Voyc enables regulated firms to check 100% of contact centre interactions with our speech analytics AI software, helping to improve operational efficiencies, catch complaints, identify vulnerable customers, and deliver an exceptional customer experience. In the face of increasing regulatory pressure and consumer distrust, it has become imperative for financial services companies to monitor 100% of customer interactions. It’s an all too familiar challenge: How can companies ensure that 100% of customer calls are effectively monitored for quality assurance and in a way that is scalable, cost-efficient, and objectively accurate? Voyc helps companies automatically identify interactions of regulatory importance, such as complaints and vulnerable customers, points out calls that need special attention, improves agent performance and automates QA workflows. Promising quick implementation, ease-of-use, and bank-grade security, Voyc is here to revolutionise your quality assurance processes. * * * Seller [Voyc](https://www.g2.com/sellers/voyc) Discussions [Voyc Community](https://www.g2.com/products/voyc/discuss) Languages Supported English, French, Dutch Overview by Matthew Westaway (Co-founder and CEO at Voyc | 100% Call Monitoring to Ensure Compliance & Improve Customer Outcomes) Show More ## Top-Rated Alternatives [ ![Balto](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Balto") Balto 4.8/5(592) ](https://www.g2.com/products/balto/reviews) [ ![Gong](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gong") Gong 4.7/5(6,679) ](https://www.g2.com/products/gong/reviews) [ ![Fireflies.ai](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fireflies.ai") Fireflies.ai 4.7/5(752) ](https://www.g2.com/products/fireflies-ai/reviews) [ View All Alternatives ](https://www.g2.com/products/voyc/competitors/alternatives) ## User Insights Average based on 21 real user reviews. [Log in to unlock pricing and user insights](/login) JS Julian S. Small-Business (50 or fewer emp.) 3/27/2023 "VOYC implementation has been stress-free from the start." 5/5 What do you like best about Voyc? VOYC implementation has been stress-free from the start. Building the scripts was simple, and I found the entire platform to be very user-friendly. For us, call listening has been a time-consuming process, and VOYC has provided a solution. The platform has enabled us to monitor more calls, alert management of potential vulnerable customers, and provide us with a detailed transcript of every conversation. It provides accurate call grading against a fully customizable script. Alerts that are triggered from keywords that are easily amendable. Mimie, Chays, and Matt have been fantastic in dealing with my queries. Integration and ongoing support have been 10/10 service. Review collected by and hosted on G2.com. What do you dislike about Voyc? It would be great to sort evaluated calls into folders so we can organise calls into months and by what agent. This feature is not available yet, but the team has said they're working on it. Review collected by and hosted on G2.com. What problems is Voyc solving and how is that benefiting you? Call listening has been a time-consuming process for us, and VOYC has provided a solution. Management were spending two days a week locked away manually listening to calls. With VOYC we can remain available for the team and complete call quality checks much quicker by reviewing calls already graded on the platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic RM Raveshion M. Mid-Market (51-1000 emp.) 5/2/2023 "Voyc Superstars" 4/5 What do you like best about Voyc? Their willingness to go the extra mile for the customer. The software itself is centered around the customer, and the user interface is simple for teams to adapt to Review collected by and hosted on G2.com. What do you dislike about Voyc? Not much downside from the Voyc end I hope as they grow, they continue to put customers first, live n their values and don't let the corporate world ruin ideas. Review collected by and hosted on G2.com. What problems is Voyc solving and how is that benefiting you? Making QA faster delivers more value for businesses understanding insights and what customers are saying Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MM Matjatji M. Quality Assurance Manager Small-Business (50 or fewer emp.) 11/24/2022 "VOYC Exceptional Quality Assurance and Excellent client experience improvement tool" 5/5 What do you like best about Voyc? With VOYC as the Quality Assurance, we were able to better understand our clients' needs and frustrations through the calls that were captured on the VOYC platform. The learnings assisted in providing better coaching and assessing of the Momentum Investo clients transactions, this in term let to a consistent evident improvement in the client experience. The accesibility on VOYC is exceptional as you are able to listen to a call while at the same time you are reading the call transcript. In the Service environment silent gaps in the call are always an area of concern, with voice build in dead air time capture; this has simplified the process of identifying service agents with the most dead air and effectively provide the necessary training and techniques. Review collected by and hosted on G2.com. What do you dislike about Voyc? I find VOYC to be very innovative and always evolving to try and constantly meet their clients' demands. With reference to the recent Quality tool development as an example Review collected by and hosted on G2.com. What problems is Voyc solving and how is that benefiting you? Alerts- with the alerts possible threat to the business or possible social media complaints can be picked up and addressed immediately. Client experience- we are able to improve cleint experience by close monitoring of the alerts which means that we can quickly identify the dissatified clients and be able to problem speedy service recovery. Call Monitoring - speedy call monitoring for professionalism Identify and effectively reduce repeat callers Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic FV Felicity V. Head of Administration & Office Manager 10/24/2022 "A great system for QA and a fantastic team to work with" 4/5 What do you like best about Voyc? The team behind VOYC are one of the best things about this product and the system's simplicity. Review collected by and hosted on G2.com. What do you dislike about Voyc? I wish the home page could be made into a report where filters can be added. The charts are straightforward to view and it would be good if they could be added to the excel reports we generate. The excel reports are good, but they are sometimes difficult to understand. Review collected by and hosted on G2.com. What problems is Voyc solving and how is that benefiting you? Using the VOYC system means that our calls are 100% monitored and quality assured. The alerts are a great function for us to assess the need for any additional training for individuals, and they can help us prevent and monitor any issues from the service we are providing. We are now using voice to help identify vulnerable customers more efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic LM Luke M. Compliance Officer Small-Business (50 or fewer emp.) 11/22/2022 "Great software that helps call monitoring in a timely manner." 4/5 What do you like best about Voyc? - Searching through calls via text to find key moments that i require. - Identifying potentially vulnerable clients via the alert system. Review collected by and hosted on G2.com. What do you dislike about Voyc? The transcript isn't perfect and does make errors, I'm excited to see this improve as the software has huge potential. Review collected by and hosted on G2.com. What problems is Voyc solving and how is that benefiting you? I find monitoring calls is a very time-consuming task, using Voyc is a huge help. The software checks via the transcript to help quickly check critical points are covered. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic PK Poppy K. Compliance Consultant Small-Business (50 or fewer emp.) 11/22/2022 "The software helps us increase our compliance checking and ensure higher due diligence" 4.5/5 What do you like best about Voyc? Identifying vulnerabilities. all of our calls can be monitored as opposed to manual listening, which would result in less checking Review collected by and hosted on G2.com. What do you dislike about Voyc? The transcript can struggle to always be accurate Review collected by and hosted on G2.com. What problems is Voyc solving and how is that benefiting you? Increased checking levels, identifying vulnerabilities, helping us fulfil consumer duty requirements Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MT Mduduzi T. National Quality Manager Mid-Market (51-1000 emp.) 4/1/2022 "Excellent experiance" 5/5 What do you like best about Voyc? The system is easy to use. easy access. The VOYC team has a chat functionality o the sight so that if you get stuck they can always assist you live on the spot. you can see areas of improvement from the onset. the system makes it easy for you to see where the red flags are in your organization by utilizing the emotions feature and clear script tracking scoring. Review collected by and hosted on G2.com. What do you dislike about Voyc? the time frame it takes to have an additional feature that you require is what I dislike. The reason is that our environment is time-sensitive and requires results immediately. a dedicated resource is required to speed up the process in terms of requirements that will also benefit the system. Review collected by and hosted on G2.com. What problems is Voyc solving and how is that benefiting you? The VOYC system displayed to the organization a red flag that we were not paying attention to. We have managed to attend to the red flag and diminish the problem at hand. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Mid-Market (51-1000 emp.) 1/25/2023 "Voyc AI with a human touch" 5/5 What do you like best about Voyc? Voyc can be used to deliver additional QA and insights to business. What I Ilike best though is the team always listens to the customer takes customer feedback and tries to improve their offering. Review collected by and hosted on G2.com. What do you dislike about Voyc? I dislike times when there is no availability of people to discuss the movement of specific projects Review collected by and hosted on G2.com. What problems is Voyc solving and how is that benefiting you? Additional QA without increasing manpower , Insights and alerts to customer agent bahviour Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JV Julie V. Myriad Service - Portfolio Head Small-Business (50 or fewer emp.) 4/1/2022 "Amazing support and systems" 5/5 What do you like best about Voyc? Aside from the amazing, easy to use system, the people support is faultless. I have never had to wait and get frustrated sitting with an unanswered question- the support is amazing and the people are awesome , friendly, down to earth and so accommodating. Aside from the people support as described above- the flexibility of the system enables us to change focus as and when our strategy changes or even when we are driving something specific in our environment. Review collected by and hosted on G2.com. What do you dislike about Voyc? Not possible to report anything at this stage Review collected by and hosted on G2.com. What problems is Voyc solving and how is that benefiting you? Prior to Voyc, we always knew that we needed to be listening more to what our clients are telling us but the resources were limited. With this system and our limited resources ,we are still able to identify risk factors and training needs more easily than before Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SK Samantha K. QC & Training Lead Mid-Market (51-1000 emp.) 5/16/2022 "Innovative & Exciting Software - Affordable & Easy to Use" 5/5 What do you like best about Voyc? Voyc has an array of interesting features to assist your business in moving forward - working with a variety of languages & dialects. The analytics software is ideal for both small and large businesses and can give you full insight into behaviors and also allows you to track progress and problem solve. Customer service is amazing - Voyc are always on hand to troubleshoot and handle any queries Review collected by and hosted on G2.com. What do you dislike about Voyc? A few bugs in the system - but this was sorted out within a few short time by Voyc. Their customer service is exceptional Review collected by and hosted on G2.com. Recommendations to others considering Voyc: Ensure you ask lots of questions when this product is being devised for your business and also familiarise yourself with the features on offer. Review collected by and hosted on G2.com. What problems is Voyc solving and how is that benefiting you? The ability to monitor multiple campaigns and teams, to problem solve efficiently, saving time on manual QA analysis, to have an oversight on the QA function and reporting Review collected by and hosted on G2.com. Show More 5/19/2022 Validated ReviewerSource: Organic ## Questions about Voyc? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Voyc ](https://www.g2.com/products/voyc/discussions/new) GU Guest User What is Voyc used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-voyc-used-for) [ View all Discussions ](https://www.g2.com/products/voyc/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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