I like the fact that it has filters like the attribute, which makes it easy to search for specific types of accounts eg: Voicemails, Auto saved and right party accounts.

Being able to easily search for accounts worked less than a minute which is a benefit to checking for reasons.

Easily able to identify dead air on accounts and reasons for dead air

Able to search on analytics using a specific word of whatever you are looking for eg: Debit - All debit order accounts come up which makes it easy to audit those specific accounts you are looking for .

Dashboard to identify specific rundown on what you can audit eg: longest dead air on calls, How many conversations were held for the day etc

Alerts for the day eg: Queries etc

I also like the fact that if you require any help Voys representatives are always available to assist Review collected by and hosted on G2.com.

Kicks you out at times and have to restart and filter everything all over again Review collected by and hosted on G2.com.

They are always prepared to go the extra mile and are always on hand Review collected by and hosted on G2.com.

The transcript could be a little more accurate Review collected by and hosted on G2.com.

That I can load a call script unique to my mandates, and tag keywords I want to be alerted on if used on any call. I mark or assign calls to myself or colleagues Review collected by and hosted on G2.com.

It is unable to accurately grade calls that are in vaneqular, Someone else can also grade a call already graded removing the first persons name. I cannot see the date the call was graded . Review collected by and hosted on G2.com.

Voyc is easy to navigate, however the best thing is the prompt support we received from the Voyc team whenever required. Review collected by and hosted on G2.com.

Nothing to dislike really, maybe I dislike that we were not introduced to Voyc earlier on in my carreer. Review collected by and hosted on G2.com.

Listening to the recording and reading at the same time In order for one to grade. Review collected by and hosted on G2.com.

Nothing at all Always find solutions to my challenges. Review collected by and hosted on G2.com.

detailed analytics and Data, especially in regards to reporting.

user friendly.

Real-Time -technician support is available on Viacom and now WhatsApp. Review collected by and hosted on G2.com.

Inaccurate voice detection on vernacular conversations.

The Inability to detect multiple users whilst grading / Evaluation calls. Review collected by and hosted on G2.com.

Innovative and debugging errors in systems Review collected by and hosted on G2.com.

The voyc system still needs a few things to troubleshoot because at some points it cant work if the programmer is busy working on it like changing codes Review collected by and hosted on G2.com.

the navigation. It's easier to get to a call on Voyc than on Vitel. Review collected by and hosted on G2.com.

nothing yet. Everything I have used I like. Review collected by and hosted on G2.com.

how it can do volumes of calls and include transcript on it Review collected by and hosted on G2.com.

the system is slow and it takes time to sync some information graded. Review collected by and hosted on G2.com.

it is very convenient and user friendly. Review collected by and hosted on G2.com.

the system can be very slow at sometimes Review collected by and hosted on G2.com.