# Best AIOps Tools and Platforms *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)* The leading AIOps platform in 2026 is ServiceNow IT Operations Management, rated 4.4 out of 5 on G2 based on 400+ verified reviews. For IT teams managing distributed remote endpoints, Atera stands out with a 4.6 rating and per-technician pricing model. Dynatrace leads in review volume with 800+ verified reviews, emphasizing its causal AI capabilities for root-cause identification. 1. ServiceNow IT Operations Management — 4.4/5 (400+ reviews): Enterprise AIOps tied to ITSM workflows 2. Atera — 4.6/5 (1,100+ reviews): AIOps for IT teams managing distributed remote endpoints 3. IBM Instana — 4.4/5 (400+ reviews): Automatic application observability for cloud-native environments 4. Dynatrace — 4.5/5 (1,300+ reviews): Causal AI for root-cause identification across full stack 5. Datadog — 4.4/5 (700+ reviews): Unified observability with AI anomaly detection *Updated June 2026. Based on 2026 G2 verified review data across 1,500+ products.* AIOps platforms leverage artificial intelligence and machine learning to automate and optimize IT operations, accelerating issue identification, improving root cause analysis (RCA) accuracy, and reducing time to resolution to support better service level agreement (SLA) adherence. ### Core Capabilities of AIOps Platforms To qualify for inclusion in the AIOps category, a product must: - Leverage AI and/or machine learning to analyze large volumes of data - Monitor and analyze data from multiple types of systems - Proactively and reactively identify issues - Aid or guide the issue resolution process - Integrate with a variety of IT systems ### Common Use Cases for AIOps Platforms IT operations teams use AIOps platforms to move from reactive to proactive infrastructure management. Common use cases include: - Automating performance monitoring, workload scheduling, and data backup - Correlating events across systems to reduce alert noise and surface root causes - Predicting system behavior to prevent incidents before they escalate ### How AIOps Platforms Differ from Other Tools AIOps software combines [machine learning (ML)](https://www.g2.com/articles/what-is-machine-learning), [natural language processing (NLP)](https://www.g2.com/articles/natural-language-processing), and other advanced AI methods to provide proactive, real-time insights tailored to specific IT environments. By nature of their functions, AIOps tools are commonly integrated with [incident management](https://www.g2.com/categories/incident-management), [service desk](https://www.g2.com/categories/service-desk), and [log analysis](https://www.g2.com/categories/log-analysis) solutions. Many AIOps platforms incorporate these functionalities directly to consolidate troubleshooting resources into a unified environment. ### Insights from G2 on AIOps Platforms Based on category trends on G2, proactive issue detection and event correlation stand out as the most impactful capabilities. These platforms deliver reductions in manual intervention and faster incident resolution as primary outcomes of AIOps adoption. ## Top AIOps Tools at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) | 4.4/5.0 (398 reviews) | Enterprise AIOps tied to ITSM workflows | "[Ticket-to-Email Integration and Easy Customization](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12931183)" | | 2 | [OpManager Nexus](https://www.g2.com/products/opmanager-nexus/reviews) | 4.5/5.0 (215 reviews) | — | "[Clear, Organized Dashboard and Easy Device Integration](https://www.g2.com/survey_responses/opmanager-nexus-review-12778545)" | | 3 | [Atera](https://www.g2.com/products/atera/reviews) | 4.6/5.0 (1,187 reviews) | AIOps for IT teams managing distributed remote endpoints | "[Atera: All-in-One IT Management with Strong Integrations, Automation, and ROI](https://www.g2.com/survey_responses/atera-review-12982693)" | | 4 | [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) | 4.4/5.0 (468 reviews) | Automatic application observability for cloud-native environments | "[Instant Service Discovery and Game-Changing Alerting for Faster Incident Response](https://www.g2.com/survey_responses/ibm-instana-review-12370400)" | | 5 | [Dynatrace](https://www.g2.com/products/dynatrace/reviews) | 4.5/5.0 (1,231 reviews) | Causal AI for root-cause identification across full stack | "[Fully Automated Root-Cause Analysis with Lightning-Fast Performance](https://www.g2.com/survey_responses/dynatrace-review-12592533)" | | 6 | [Datadog](https://www.g2.com/products/datadog/reviews) | 4.4/5.0 (709 reviews) | Unified observability with AI anomaly detection | "[Unified Observability with Powerful Integrations and Fast Root Cause Analysis](https://www.g2.com/survey_responses/datadog-review-12783228)" | | 7 | [Rakuten SixthSense Observability](https://www.g2.com/products/rakuten-sixthsense-observability/reviews) | 4.6/5.0 (52 reviews) | APM-focused observability for distributed systems | "[A very good SAAS monitoring & observability tool](https://www.g2.com/survey_responses/rakuten-sixthsense-observability-review-11287792)" | | 8 | [IBM Turbonomic](https://www.g2.com/products/ibm-turbonomic/reviews) | 4.4/5.0 (288 reviews) | Automated resource optimization across hybrid cloud | "[Advanced Infrastructure Optimizer with challenging configuration requirements.](https://www.g2.com/survey_responses/ibm-turbonomic-review-12821189)" | | 9 | [New Relic](https://www.g2.com/products/new-relic/reviews) | 4.4/5.0 (569 reviews) | Developer-focused performance insight | "[New Relic User Experience Review](https://www.g2.com/survey_responses/new-relic-review-10695865)" | | 10 | [Elastic Observability](https://www.g2.com/products/elastic-observability/reviews) | 4.2/5.0 (88 reviews) | OpenTelemetry-native observability on the Elastic stack | "[APM is a Game-Changer for GKE Infrastructure](https://www.g2.com/survey_responses/elastic-observability-review-12628710)" | --- ## What Are the Most Common Questions About AIOps Tools? *AI-generated · Last updated: May 26, 2026* ### What AIOps Platforms most relied on by software engineers and DevOps teams for monitoring Java-based applications? Based on G2 reviews, buyers looking for AIOps tools for application monitoring often describe products in terms of root cause analysis, real-time observability, and full-stack visibility rather than Java-specific positioning. According to verified users, IBM Instana is repeatedly cited for real-time monitoring, distributed tracing, automatic service discovery, and quick setup in dynamic application environments. G2 reviewers mention Dynatrace for automated root-cause insights and visibility across applications and user activity, while Datadog is noted for bringing logs, metrics, telemetry, and dashboards together for troubleshooting. Across reviews, teams value fast issue isolation, unified monitoring, and easier diagnosis in complex environments, though some users mention pricing concerns and a learning curve for advanced features. **Here are some of the top-rated products on G2:** - [IBM Instana](https://www.g2.com/products/ibm-instana/reviews/ibm-instana-review-12851013) – used for real-time observability, automatic discovery, and faster root cause analysis in microservices environments - [Dynatrace](https://www.g2.com/products/dynatrace/reviews/dynatrace-review-12210503) – chosen for application monitoring, anomaly-based alerts, and broad visibility across apps and cloud infrastructure - [Datadog](https://www.g2.com/products/datadog/reviews/datadog-review-12583844) – used to combine logs, metrics, telemetry, and dashboards for debugging across environments ### Which AIOps Platforms avoid hallucinative outputs and provide accurate, explainable root cause analysis? Based on G2 reviews, no product is described as fully eliminating inaccurate outputs, but reviewers do call out which platforms provide clearer and more explainable root cause workflows. According to verified users, Dynatrace is often praised for giving a single, clear answer rather than many confusing alerts, while IBM Instana is repeatedly mentioned for automated root cause analysis, correlated signals, and actionable views across services. G2 reviewers mention ServiceNow IT Operations Management for event management, service mapping, and alert grouping that helps teams trace incidents back to likely causes. At the same time, some users note false positives, noisy alerts, or the need for policy tuning in several platforms, so buyers should expect setup quality and data hygiene to influence explainability. **Here are some of the top-rated products on G2:** - [Dynatrace](https://www.g2.com/products/dynatrace/reviews/dynatrace-review-12645823) – highlighted for clear root-cause explanations and reduced troubleshooting effort during application issues - [IBM Instana](https://www.g2.com/products/ibm-instana/reviews/ibm-instana-review-12520981) – used for automated root cause analysis, service dependency mapping, and correlated traces - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12774803) – used for event grouping, health log analytics, and reducing resolution time through alert correlation ### Which AIOps Platforms reduce alert fatigue by intelligently correlating events and prioritizing critical issues? Based on G2 reviews, several AIOps tools stand out for reducing alert fatigue through correlation, grouping, and prioritization. According to verified users, ServiceNow IT Operations Management is frequently described as centralizing alerts from many tools, grouping related events, and helping teams focus on the right issues faster. G2 reviewers mention BigPanda for turning noisy alerts into context-rich incidents and automating triage, while PagerDuty is praised for cutting through fragmented incident response with event orchestration, escalation workflows, and AI-generated incident summaries. Reviewers also note that good outcomes still depend on alert tuning and clean monitoring inputs, but these products are repeatedly associated with lower noise, faster triage, and clearer prioritization during active incidents. **Here are some of the top-rated products on G2:** - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12769041) – used for event noise reduction, deduplication, and bringing alerts into one unified interface - [BigPanda](https://www.g2.com/products/bigpanda/reviews/bigpanda-review-12853743) – chosen for alert correlation, added incident context, and faster triage - [PagerDuty](https://www.g2.com/products/pagerduty/reviews/pagerduty-review-12813126) – used to centralize incidents, summarize context, and route critical issues to the right responders ### What AIOps Platforms adopted by software engineers among teams past the first quarter of use? Based on G2 reviews, sustained adoption tends to show up in comments about daily use, smoother workflows, and reduced dependence on manual troubleshooting after implementation. According to verified users, ServiceNow IT Operations Management is often described as becoming a central system for CMDB visibility, event management, and operational workflows once teams are trained and configured. G2 reviewers mention Digitate as helping teams move from reactive support to proactive operations through noise reduction, automation, and self-healing, while ScienceLogic AI Platform is noted for hybrid visibility and workflow automation after teams invest in tuning and onboarding. Reviews suggest that continued use depends on whether organizations can manage complexity, setup effort, and training needs early on. ### What highest rated AIOps Platforms for monitoring web applications and providing end-to-end service visibility? Based on G2 reviews, IBM Instana is the strongest match for this question because verified users consistently highlight end-to-end tracing, automatic discovery, dynamic topology maps, and real-time visibility across services. According to verified users, Instana helps teams move from latency detection to pinpointing the source of issues without heavy manual instrumentation, making it well suited for monitoring modern web applications. G2 reviewers also describe seamless correlation across logs, traces, and metrics, along with useful service maps that show dependencies clearly. Some users mention pricing, dashboard rigidity, and a learning curve, but the recurring theme is strong application observability and fast root cause analysis across distributed environments, which aligns closely with end-to-end service visibility needs. ### Which AIOps Platforms help teams catch technical issues before they become actual problems affecting users? Based on G2 reviews, proactive detection is a common strength across several AIOps tools. According to verified users, Dynatrace helps teams detect performance degradation before end users are impacted, while Atera is described as catching warnings, degraded nodes, and infrastructure issues early so teams can act before outages spread. G2 reviewers mention ScienceLogic AI Platform for proactive monitoring and alerting that notifies teams before problems become critical, and Digitate is often associated with predictive analysis, proactive operations, and automated issue prevention. Reviewers also note that alert tuning matters, but the main buyer value is earlier visibility into risk, faster intervention, and less dependence on user complaints to surface operational problems. ### What most trusted AIOps Platforms by DevOps engineers and software engineers based on user reviews? Based on G2 reviews, trust is usually reflected in themes like dependable automation, clear observability, and confidence during incidents rather than in a single universal winner. According to verified users, ServiceNow IT Operations Management is trusted for CMDB visibility, event management, and centralizing operational workflows. G2 reviewers mention IBM Instana for dependable tracing, automatic discovery, and fast answers in dynamic environments, while Dynatrace is often trusted for AI-driven root cause insights and real-time monitoring. PagerDuty also appears in reviews where reliability of escalation and ownership matters most during outages. Across the category, trusted products are the ones reviewers say they rely on daily to reduce manual effort, improve response quality, and create clearer operational accountability. ### What AIOps Platforms integrate seamlessly with itsm platforms ITSM and provide automatic incident creation from alerts? Based on G2 reviews, ServiceNow IT Operations Management is the clearest fit for this use case because reviewers repeatedly describe native connections between monitoring, CMDB data, incident workflows, and event management. According to verified users, it centralizes alerts, supports incident creation, and ties operational data back to ITSM processes. G2 reviewers also mention SolarWinds Observability for creating ServiceNow incidents from alerts in data center environments, Atera for reliable ServiceNow API sync that keeps incidents flowing bi-directionally, and Digitate for ITSM integration with automated ticket creation. Reviews suggest buyers should look closely at connector setup and field mapping, but these products are directly associated with linking alerting to service management workflows. ### What best AIOps Platforms for DevOps engineers managing distributed systems and reducing mean time to resolution? Based on G2 reviews, DevOps teams managing distributed systems often value platforms that unify observability, reduce noisy alerts, and speed up root cause analysis. According to verified users, IBM Instana is repeatedly praised for automatic discovery, end-to-end tracing, and reducing manual log digging in microservices environments. G2 reviewers mention Dynatrace for automated root-cause insights and proactive detection across hybrid and cloud workloads, while ServiceNow IT Operations Management is described as improving visibility, correlating alerts, and helping reduce resolution time through event management and service mapping. Reviewers consistently connect lower MTTR with products that combine topology awareness, signal correlation, and actionable incident context rather than only adding more dashboards or raw data. **Here are some of the top-rated products on G2:** - [IBM Instana](https://www.g2.com/products/ibm-instana/reviews/ibm-instana-review-12368909) – used for real-time observability and faster root cause analysis across microservices - [Dynatrace](https://www.g2.com/products/dynatrace/reviews/dynatrace-review-12223944) – chosen for anomaly detection, automatic RCA, and visibility across hybrid environments - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12773655) – used to correlate alerts, improve outage response, and give teams better root-cause visibility ### What AIOps Platforms that centralize visibility across systems and provide AI-driven root cause analysis for incidents? Based on G2 reviews, buyers looking for centralized visibility and AI-driven incident analysis will see a few recurring names. According to verified users, ServiceNow IT Operations Management is valued for bringing alerts, CMDB data, discovery, and event management into one operational view. G2 reviewers mention IBM Instana for unified visibility across infrastructure, applications, and traces with automated root cause analysis, while Dynatrace is recognized for AI-driven monitoring that reduces noise and surfaces clearer causes behind issues. Digitate also appears in reviews focused on aggregating signals from multiple monitoring tools and supporting proactive operations. Across the category, the strongest products combine single-pane visibility with correlation and guided troubleshooting rather than isolated monitoring data. ## How Many AIOps Tools Products Does G2 Track? **Total Products under this Category:** 121 ### Category Stats (Jul 2026) - **Average Rating**: 4.5/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: OpsRamp (+0.46%) - Among all products in this category, OpsRamp recorded the largest rating increase compared to last month *Last updated: July 05, 2026* ## How Does G2 Rank AIOps Tools Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 12,400+ Authentic Reviews - 121+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which AIOps Tools Is Best for Your Use Case? - **Leader:** [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) - **Highest Performer:** [OpsRamp](https://www.g2.com/products/opsramp/reviews) - **Easiest to Use:** [Atera](https://www.g2.com/products/atera/reviews) - **Top Trending:** [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) - **Best Free Software:** [Dynatrace](https://www.g2.com/products/dynatrace/reviews) --- **Sponsored** ### meshIQ meshIQ is the enterprise evolution platform purpose-built to transform how organizations manage and optimize their middleware—the digital nervous system of the enterprise. It provides unified visibility, control, and modernization of messaging, event streaming, and B2B transactional flows across all middleware vendors, all environments, and at enterprise scale. Acting as a real-time intelligence layer across your entire ecosystem, meshIQ connects, monitors, and analyzes every message, event, and business transaction with forensic-level insight, so you can run incredibly lean operations with confidence and control. By eliminating the expense, complexity, and manual nature of managing multiple middleware platforms, meshIQ helps enterprises dramatically cut OPEX, resolve incidents and disputes up to 70% faster, reduce manual reconciliation efforts, and accelerate service delivery. The platform also provides a safe, fast, and reliable path to modernize middleware and migrate to modern architectures such as Apache Kafka®, ActiveMQ®, and cloud-native environments—without disruption. And with built-in B2B Flow Intelligence, organizations can assure every business transaction to safeguard revenue, meet regulatory requirements, and protect customer trust and experiences. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2107&secure%5Bchosen_at%5D=2026-07-05T23%3A29%3A51Z&secure%5Bdisplayable_resource_id%5D=2107&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2107&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=115094&secure%5Bresource_id%5D=2107&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Faiops-platforms&secure%5Btoken%5D=5635d9631c076b5cf7e741dcfba37f5b0d74752417bf0d6af41fca98f507a808&secure%5Burl%5D=https%3A%2F%2Fwww.meshiq.com%2F&secure%5Burl_type%5D=company_website) --- ## What Are the Top-Rated AIOps Tools Products in 2026? ### 1. [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) ServiceNow IT Operations Management (ITOM) is a comprehensive solution designed to enhance the visibility, health, and optimization of an organization's IT infrastructure. By integrating advanced automation and artificial intelligence, ITOM enables proactive management of IT operations, reducing downtime and improving service delivery. Key Features and Functionality: - ITOM Visibility: Automates the discovery of IT assets across on-premises, cloud, and hybrid environments, providing a unified view of the infrastructure. Service Mapping identifies dependencies between IT components, facilitating impact analysis and change management. - ITOM Health: Consolidates and correlates events from various monitoring tools, enabling IT teams to prioritize and respond to critical incidents promptly. Operational Intelligence leverages AI and machine learning to detect patterns and anomalies, allowing for proactive issue resolution. - ITOM Optimization: Manages cloud resources effectively by providing visibility and control over public, private, and hybrid cloud environments. Automates provisioning, lifecycle management, and cost optimization of IT resources supporting application services. Primary Value and Solutions Provided: ServiceNow ITOM addresses the challenges of managing complex IT environments by offering a unified platform that enhances operational efficiency and service reliability. It enables organizations to transition from reactive to proactive operations, minimizing the risk of outages and optimizing resource utilization. By automating routine tasks and providing real-time insights, ITOM empowers IT teams to focus on strategic initiatives, ultimately driving business growth and resilience. **Average Rating:** 4.4/5.0 **Total Reviews:** 398 **How Do G2 Users Rate ServiceNow IT Operations Management?** - **Systems Monitoring:** 9.2/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 8.3/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Reporting:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind ServiceNow IT Operations Management?** - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** https://www.servicenow.com/ - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow (55,548 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 50% Enterprise, 19% Mid-Market #### What Are ServiceNow IT Operations Management's Pros and Cons? **Pros:** - Ease of Use (51 reviews) - Visibility (44 reviews) - Monitoring (39 reviews) - Automation (31 reviews) - Flexibility (20 reviews) **Cons:** - Learning Difficulty (29 reviews) - Complexity (27 reviews) - Setup Complexity (25 reviews) - Expensive (24 reviews) - Steep Learning Curve (24 reviews) ### What Do G2 Reviewers Say About ServiceNow IT Operations Management? *AI-generated summary from verified user reviews* **Pros:** - Users find **ServiceNow ITOM easy to use** , facilitating smooth case resolution and improving the overall customer experience. - Users value the **visibility** provided by ServiceNow IT Operations Management, enhancing transparency and driving organizational efficiency. - Users value the **visibility and insights** provided by ServiceNow IT Operations Management, enhancing infrastructure management and team collaboration. - Users appreciate the **smart automation** in ServiceNow IT Operations Management, enhancing control and transparency in IT operations. - Users appreciate the **top-notch flexibility** of ServiceNow IT Operations Management, enhancing support ticket management and collaboration. **Cons:** - Users often face a **steep learning curve** with ServiceNow IT Operations Management, making effective use challenging. - Users find the **complexity** of ServiceNow IT Operations Management can lead to a steep learning curve and confusion. - Users find the **setup complexity** of ServiceNow IT Operations Management challenging, requiring careful planning and proper training. - Users note that the **high cost** of ServiceNow IT Operations Management can be burdensome, especially for mid-sized organizations. - Users face a **steep learning curve** with ServiceNow IT Operations Management, making effective use challenging without significant expertise. #### What Are Recent G2 Reviews of ServiceNow IT Operations Management? **"[Ticket-to-Email Integration and Easy Customization](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12931183)"** **Rating:** 4.5/5.0 stars *— Dinesh K.* [Read full review](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12931183) --- **"[Excellent Service Discovery for Tracking and Managing Configuration Items](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12837306)"** **Rating:** 5.0/5.0 stars *— J Varun S.* [Read full review](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12837306) --- #### What Are G2 Users Discussing About ServiceNow IT Operations Management? - [What is operations ServiceNow?](https://www.g2.com/discussions/what-is-operations-servicenow) - [WHAT IS IT operations management software?](https://www.g2.com/discussions/what-is-it-operations-management-software) - [What are the key IT services provided by ServiceNow?](https://www.g2.com/discussions/what-are-the-key-it-services-provided-by-servicenow) - [Which functions are included in IT Operations Management?](https://www.g2.com/discussions/which-functions-are-included-in-it-operations-management) ### 2. [OpManager Nexus](https://www.g2.com/products/opmanager-nexus/reviews) OpManager Nexus is a full-stack observability platform that helps IT teams monitor and manage their entire infrastructure, including networks, servers, applications, databases, and websites, from a single console. Designed for mid-size to large organizations managing hybrid and on-premises environments, OpManager Nexus provides deep visibility across every layer of the IT stack. IT teams gain a consolidated view of their infrastructure, eliminating the need for multiple disconnected monitoring tools and reducing the operational overhead that comes with managing them. This unified approach enables faster decision-making and helps organizations maintain service reliability across complex, distributed environments where downtime can have a direct impact on business continuity. OpManager Nexus includes AIOps capabilities that go beyond traditional monitoring. Agentic AI and generative AI integrations automate routine diagnostics and accelerate issue resolution, while smart event correlation identifies relationships between alerts across the stack. Together, these capabilities help IT teams detect issues early, cut through alert noise, and resolve problems before they impact end users or broader business operations. For IT teams dealing with high volumes of events across large environments, this level of automation significantly reduces the time spent on manual troubleshooting. On the deployment front, OpManager Nexus supports both on-premises installation and cloud access (powered by Site24x7) through ManageEngine's private datacenters. Organizations can choose the model that aligns with their infrastructure strategy, security policies, and compliance requirements, without compromising on monitoring depth or platform capability. As part of the ManageEngine ecosystem, OpManager Nexus integrates natively with ITSM, analytics, and security tools, giving IT teams the full operational context needed to manage infrastructure performance and respond to incidents end to end. **Average Rating:** 4.5/5.0 **Total Reviews:** 215 **How Do G2 Users Rate OpManager Nexus?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) **Who Is the Company Behind OpManager Nexus?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Company Website:** https://www.zoho.com - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Network Administrator - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 56% Mid-Market, 31% Enterprise #### What Are OpManager Nexus's Pros and Cons? **Pros:** - Monitoring (44 reviews) - Ease of Use (33 reviews) - Real-time Monitoring (28 reviews) - Comprehensive Monitoring (25 reviews) - Alert Notifications (24 reviews) **Cons:** - Complexity (13 reviews) - Complex Configuration (11 reviews) - Complex Setup (11 reviews) - Missing Features (10 reviews) - Difficult Configuration (9 reviews) ### What Do G2 Reviewers Say About OpManager Nexus? *AI-generated summary from verified user reviews* **Pros:** - Users value the **monitoring capabilities** of OpManager Nexus, effectively managing resources and bandwidth across networks. - Users find the **ease of use** in OpManager Nexus greatly simplifies monitoring and configuration management tasks. - Users value the **real-time network visibility** of OpManager, facilitating faster issue resolution and system reliability. - Users appreciate the **comprehensive monitoring** capabilities of OpManager Nexus, enhancing ease of management and device oversight. - Users value the **real-time alert notifications** of OpManager Nexus, enhancing their network monitoring and issue resolution efficiency. **Cons:** - Users find the **complex setup** of OpManager Nexus challenging, particularly in large network environments and advanced features. - Users find the **complex configuration** challenging, particularly for large networks and advanced features, impacting performance. - Users find the **complex setup** of OpManager Nexus challenging, particularly for large networks and initial onboarding. - Users find **missing features** like advanced metrics and cloud-native integrations to limit OpManager Nexus's potential. - Users find the **difficult configuration** of OpManager daunting, often leading to excessive alerts and management challenges. #### What Are Recent G2 Reviews of OpManager Nexus? **"[Clear, Organized Dashboard and Easy Device Integration](https://www.g2.com/survey_responses/opmanager-nexus-review-12778545)"** **Rating:** 4.5/5.0 stars *— Srikanth C.* [Read full review](https://www.g2.com/survey_responses/opmanager-nexus-review-12778545) --- **"[Competitive Pricing, Clear Dashboards, and Reliable Multi-Vendor Performance Monitoring](https://www.g2.com/survey_responses/opmanager-nexus-review-12863473)"** **Rating:** 4.5/5.0 stars *— Ankit P.* [Read full review](https://www.g2.com/survey_responses/opmanager-nexus-review-12863473) --- #### What Are G2 Users Discussing About OpManager Nexus? - [What is ManageEngine OpManager used for?](https://www.g2.com/discussions/what-is-manageengine-opmanager-used-for) - [How do I upgrade ManageEngine OpManager?](https://www.g2.com/discussions/how-do-i-upgrade-manageengine-opmanager) - 1 comment, 3 upvotes - [What is ManageEngine software?](https://www.g2.com/discussions/manageengine-opmanager-what-is-manageengine-software) - 1 comment - [How do you use OpManager tools?](https://www.g2.com/discussions/how-do-you-use-opmanager-tools) - 1 comment - [What is the use of OpManager?](https://www.g2.com/discussions/what-is-the-use-of-opmanager) ### 3. [Atera](https://www.g2.com/products/atera/reviews) The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing Robin by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. Robin doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com **Average Rating:** 4.6/5.0 **Total Reviews:** 1,187 **How Do G2 Users Rate Atera?** - **Systems Monitoring:** 8.8/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 9.0/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Reporting:** 5.1/10 (Category avg: 8.8/10) **Who Is the Company Behind Atera?** - **Seller:** [Atera](https://www.g2.com/sellers/atera) - **Company Website:** https://www.atera.com - **Year Founded:** 2011 - **HQ Location:** Tel Aviv - **Twitter:** @AteraCloud (1,675 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/98739/ (415 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 56% Small-Business, 31% Mid-Market #### What Are Atera's Pros and Cons? **Pros:** - Ease of Use (386 reviews) - Automation (273 reviews) - Features (260 reviews) - Efficiency (210 reviews) - Monitoring (184 reviews) **Cons:** - Missing Features (161 reviews) - Limited Features (135 reviews) - Improvement Needed (96 reviews) - Needs Improvement (91 reviews) - Feature Issues (84 reviews) ### What Do G2 Reviewers Say About Atera? *AI-generated summary from verified user reviews* **Pros:** - Users find Atera to be **extremely easy to use** , offering a seamless experience for managing multiple devices efficiently. - Users value the **powerful automation tools** in Atera, streamlining workstation management and enhancing efficiency. - Users appreciate Atera's **unified all-in-one dashboard** , which streamlines remote access, monitoring, and ticketing efficiently. - Users value the **efficiency** of Atera, appreciating its automation and ease of use for improved workflow and results. - Users value the **unified monitoring** capabilities of Atera, streamlining their workflow and improving efficiency through integration. **Cons:** - Users find the **missing features** in Atera, such as workflow/checklist/tasks, limit functionality and increase frustration. - Users find the **limited features** in Atera's mobile app a drawback compared to the web dashboard and pricing structure. - Users note the need for **improvements in interface consistency** and the agent installation process for Atera. - Users find that **report loading times and limited customization** hinder the overall experience with Atera. - Users experience **feature issues** with Atera, including billing increments and remote access reliability disrupting workflows. #### What Are Recent G2 Reviews of Atera? **"[Comprehensive IT Management Made Easy with Powerful Add-Ons](https://www.g2.com/survey_responses/atera-review-12159122)"** **Rating:** 5.0/5.0 stars *— Marc Verjans T.* [Read full review](https://www.g2.com/survey_responses/atera-review-12159122) --- **"[Atera: All-in-One IT Management with Strong Integrations, Automation, and ROI](https://www.g2.com/survey_responses/atera-review-12982693)"** **Rating:** 4.5/5.0 stars *— Emil C.* [Read full review](https://www.g2.com/survey_responses/atera-review-12982693) --- #### What Are G2 Users Discussing About Atera? - [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) - 1 comment - [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) - 1 comment - [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) - 2 comments - [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) - 1 comment - [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) - 1 comment ### 4. [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) IBM Instana, now part of the Concert platform, discovers and maps all services, infrastructure, and their inter-dependencies automatically. Instana ingests all observability metrics, traces each request, profiles every process, and updates application dependency maps in real-time to deliver the context and actionable feedback needed by DevOps to optimize application performance, enable innovation and mitigate risk to help them add value and efficiency to the pipeline. IBM Instana is available on AWS Marketplace. **Average Rating:** 4.4/5.0 **Total Reviews:** 468 **How Do G2 Users Rate IBM Instana?** - **Systems Monitoring:** 9.0/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 8.7/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Reporting:** 8.7/10 (Category avg: 8.8/10) **Who Is the Company Behind IBM Instana?** - **Seller:** [IBM](https://www.g2.com/sellers/ibm) - **Company Website:** https://www.ibm.com - **Year Founded:** 1911 - **HQ Location:** Armonk, New York, United States - **Twitter:** @IBMSecurity (74,660 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (328,202 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, System Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Mid-Market, 36% Enterprise #### What Are IBM Instana's Pros and Cons? **Pros:** - Ease of Use (126 reviews) - Monitoring (116 reviews) - Real-time Monitoring (106 reviews) - Monitoring Capabilities (99 reviews) - Easy Setup (65 reviews) **Cons:** - Expensive (43 reviews) - User Interface Issues (41 reviews) - Learning Curve (40 reviews) - Difficult Learning (36 reviews) - Pricing Issues (36 reviews) ### What Do G2 Reviewers Say About IBM Instana? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of IBM Instana, enjoying effortless monitoring and quick integration. - Users praise the **effortless monitoring** capabilities of IBM Instana, highlighting its automatic service discovery and real-time visibility. - Users value the **real-time monitoring** of IBM Instana, enabling quick diagnosis and effortless management of complex applications. - Users value the **effortless and fast monitoring** capabilities of IBM Instana, enhancing their application management experience. - Users appreciate the **effortless setup** of IBM Instana, significantly reducing the time needed for monitoring complex applications. **Cons:** - Users find the **pricing of IBM Instana to be quite high** , especially as infrastructure requirements grow. - Users find the **user interface busy and confusing** , making it challenging to analyze data effectively. - Users find the **learning curve steep** , making setup and customization more challenging than with other monitoring tools. - Users find the **difficult learning experience** with IBM Instana challenging, especially for new users navigating its features. - Users express concerns about **high pricing** as IBM Instana's costs increase with scaling infrastructure. #### What Are Recent G2 Reviews of IBM Instana? **"[Instant Service Discovery and Game-Changing Alerting for Faster Incident Response](https://www.g2.com/survey_responses/ibm-instana-review-12370400)"** **Rating:** 4.5/5.0 stars *— Sabina K.* [Read full review](https://www.g2.com/survey_responses/ibm-instana-review-12370400) --- **"[Powerful Analytics and Automation Drive Exceptional Performance](https://www.g2.com/survey_responses/ibm-instana-review-12064579)"** **Rating:** 4.5/5.0 stars *— Konjengbam M.* [Read full review](https://www.g2.com/survey_responses/ibm-instana-review-12064579) --- #### What Are G2 Users Discussing About IBM Instana? - [What is Application Performance Monitoring (APM)?](https://www.g2.com/discussions/what-is-application-performance-monitoring-apm) - 2 comments - [What is Instana?](https://www.g2.com/discussions/instana-what-is-instana) - [What is Instana?](https://www.g2.com/discussions/what-is-instana) - 2 comments ### 5. [Dynatrace](https://www.g2.com/products/dynatrace/reviews) Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights, Dynatrace enables organizations to analyze, automate, and innovate faster to drive their business forward. Learn more at www.dynatrace.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,231 **How Do G2 Users Rate Dynatrace?** - **Systems Monitoring:** 8.8/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 8.5/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) - **Reporting:** 8.2/10 (Category avg: 8.8/10) **Who Is the Company Behind Dynatrace?** - **Seller:** [Dynatrace](https://www.g2.com/sellers/dynatrace) - **Year Founded:** 2005 - **HQ Location:** Boston, MA - **Twitter:** @Dynatrace (18,668 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/125999/ (6,060 employees on LinkedIn®) - **Ownership:** NYSE: DT **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 69% Enterprise, 23% Mid-Market #### What Are Dynatrace's Pros and Cons? **Pros:** - Ease of Use (112 reviews) - Insights (69 reviews) - Monitoring (63 reviews) - Debugging (62 reviews) - Features (62 reviews) **Cons:** - Learning Curve (56 reviews) - Missing Features (53 reviews) - Complexity (42 reviews) - Learning Difficulty (36 reviews) - Expensive (33 reviews) ### What Do G2 Reviewers Say About Dynatrace? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Dynatrace, making application instrumentation effortless and efficient. - Users value the **ease of installation and flexibility** of Dynatrace, enhancing executive-level data visualization effortlessly. - Users value the **comprehensive monitoring capabilities** of Dynatrace, enhancing their ability to quickly identify and resolve issues. - Users value the **effective debugging capabilities** of Dynatrace, facilitating root cause analysis and problem prevention. - Users love the **deep insights and analytics** Dynatrace offers, enhancing monitoring and root cause analysis significantly. **Cons:** - Users find the **steep learning curve** of Dynatrace overwhelming, as mastering its features takes considerable effort and time. - Users find that **missing features** in Dynatrace, like OTel support and insufficient event details, hinder effective analysis. - Users find the **complexity** of Dynatrace overwhelming, with a steep learning curve and high costs for smaller teams. - Users find the **learning difficulty** challenging due to overwhelming information and inconsistencies in functionality. - Users find Dynatrace to be **expensive** , making experimentation and learning cost-prohibitive, limiting its accessibility for smaller companies. #### What Are Recent G2 Reviews of Dynatrace? **"[Davis AI Delivers Clear Root-Cause Insights and Real-Time User Monitoring](https://www.g2.com/survey_responses/dynatrace-review-12645823)"** **Rating:** 4.5/5.0 stars *— Sabina K.* [Read full review](https://www.g2.com/survey_responses/dynatrace-review-12645823) --- **"[Fully Automated Root-Cause Analysis with Lightning-Fast Performance](https://www.g2.com/survey_responses/dynatrace-review-12592533)"** **Rating:** 4.5/5.0 stars *— Chirag A.* [Read full review](https://www.g2.com/survey_responses/dynatrace-review-12592533) --- #### What Are G2 Users Discussing About Dynatrace? - [What is Dynatrace used for?](https://www.g2.com/discussions/what-is-dynatrace-used-for) - 3 comments - [How do you use Rookout?](https://www.g2.com/discussions/how-do-you-use-rookout) - [What is the use of Rookout?](https://www.g2.com/discussions/what-is-the-use-of-rookout) - [What is offline debugging?](https://www.g2.com/discussions/what-is-offline-debugging) - [What does Rookout do?](https://www.g2.com/discussions/what-does-rookout-do) - 2 comments ### 6. [Datadog](https://www.g2.com/products/datadog/reviews) Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infrastructure monitoring, application performance monitoring and log management to provide unified, real-time observability of our customers' entire technology stack. Datadog is used by organizations of all sizes and across a wide range of industries to enable digital transformation and cloud migration, drive collaboration among development, operations, security and business teams, accelerate time to market for applications, reduce time to problem resolution, secure applications and infrastructure, understand user behavior and track key business metrics. **Average Rating:** 4.4/5.0 **Total Reviews:** 709 **How Do G2 Users Rate Datadog?** - **Systems Monitoring:** 9.4/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 9.1/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Reporting:** 9.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Datadog?** - **Seller:** [Datadog](https://www.g2.com/sellers/datadog) - **Company Website:** https://www.datadoghq.com/ - **Year Founded:** 2010 - **HQ Location:** New York - **Twitter:** @datadoghq (51,207 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1066442/ (9,386 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, DevOps Engineer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Mid-Market, 34% Enterprise #### What Are Datadog's Pros and Cons? **Pros:** - Monitoring (150 reviews) - Ease of Use (145 reviews) - Real-time Monitoring (122 reviews) - Features (98 reviews) - Analytics (94 reviews) **Cons:** - Expensive (102 reviews) - Pricing Issues (81 reviews) - Learning Curve (75 reviews) - Cost (65 reviews) - Learning Difficulty (56 reviews) ### What Do G2 Reviewers Say About Datadog? *AI-generated summary from verified user reviews* **Pros:** - Users value the **intuitive monitoring tools** of Datadog, finding it easy to gain insights and support. - Users appreciate the **ease of use** of Datadog, enjoying seamless integrations and intuitive dashboard creation. - Users appreciate the **real-time monitoring** capabilities of Datadog, enhancing their operational efficiency and responsiveness. - Users appreciate the **robust and user-friendly features** of Datadog, enhancing their monitoring and integration capabilities. - Users commend the **intuitive analytics and dashboard creation** in Datadog, facilitating seamless user session tracking. **Cons:** - Users find the **subscription cost too high** , feeling Datadog could offer better value for money. - Users express concerns about **pricing issues** , as costs can escalate rapidly and appear excessively high. - Users find the **steep learning curve** challenging, especially with frequent updates and advanced features to master. - Users feel that the **cost is too high** , especially as expenses can scale quickly with added features. - Users experience a **learning difficulty** due to a steep curve and complicated setup, especially for newcomers. #### What Are Recent G2 Reviews of Datadog? **"[Unified Observability with Powerful Integrations and Fast Root Cause Analysis](https://www.g2.com/survey_responses/datadog-review-12783228)"** **Rating:** 4.5/5.0 stars *— Ravindra N.* [Read full review](https://www.g2.com/survey_responses/datadog-review-12783228) --- **"[Faster incident detection and root-cause analysis, leading to better customer experience.](https://www.g2.com/survey_responses/datadog-review-12850013)"** **Rating:** 4.5/5.0 stars *— Bertrand P.* [Read full review](https://www.g2.com/survey_responses/datadog-review-12850013) --- #### What Are G2 Users Discussing About Datadog? - [How good is Datadog?](https://www.g2.com/discussions/how-good-is-datadog) - [Does Datadog use AWS?](https://www.g2.com/discussions/does-datadog-use-aws) - 2 comments - [What can Datadog monitor?](https://www.g2.com/discussions/what-can-datadog-monitor) - [What is the use of Datadog?](https://www.g2.com/discussions/what-is-the-use-of-datadog) - 3 comments ### 7. [Rakuten SixthSense Observability](https://www.g2.com/products/rakuten-sixthsense-observability/reviews) In today's digital landscape, businesses need a powerful and comprehensive Application Performance Monitoring (APM) solution to stay ahead of the curve. Introducing Rakuten SixthSense Observability - a next-generation APM tool that transforms the way you monitor, analyze, and optimize your applications and infrastructure. With its robust suite of features and advanced analytics, Rakuten SixthSense Observability empowers you to proactively identify and resolve issues, streamline operations, and enhance customer experiences. Key Capabilities: • Comprehensive Monitoring and Alerting: Rakuten SixthSense Observability offers end-to-end monitoring of your applications, infrastructure, and network performance. With real-time alerting and customizable dashboards, you can quickly detect issues and gain actionable insights into the health and performance of your systems. • Distributed Tracing and Correlation: Gain full visibility into your application's performance with distributed tracing, which tracks transactions and requests across multiple services and components. This feature helps you identify bottlenecks, latency issues, and errors, making it easier to optimize your application and enhance customer experiences. • Anomaly Detection and Machine Learning: Leverage Rakuten SixthSense's advanced machine learning capabilities to automatically identify unusual patterns and deviations in application performance and resource utilization. This proactive approach enables you to detect and resolve issues before they impact your business and customers. • Advanced Analytics and Visualization: Rakuten SixthSense's rich data visualization and analytics tools allow you to dive deep into your application performance data. Generate custom reports, analyze trends, and uncover hidden patterns that can drive continuous improvement and optimization. • Log Management and Integration: Effortlessly collect, analyze, and store logs from various sources with Rakuten SixthSense's integrated log management feature. This seamless integration enables you to correlate log data with performance metrics and traces, providing a comprehensive understanding of your application's behaviour. • Scalability and Flexibility: Rakuten SixthSense Observability is built to scale with your growing business needs, supporting a wide range of applications, services, and infrastructure. Its flexible architecture allows you to customize the tool to your specific requirements and integrate it with other monitoring and observability solutions. Current Feature set: • Application Performance Monitoring: Full stack visibility across Java, PHP, Node.js, Python, Go and a lot more! Key Features include, Distributed Tracing, Profiling, Database Monitoring • Infrastructure Monitoring: Get a birds-eye view of your infrastructure health and gain granular insights with easy deployment Key Features include Kubernetes, VMs, Web Servers, Cloud Integrations • Digital Experience Monitoring: Improve the end-user experience of your applications mapped with contextual information of application performance metrics • Browser Monitoring: Metrics to optimize end users’ experience and help in improving application performance. • Mobile Monitoring: Monitor crashes, performance & usage metrics for your mobile applications • Synthetic Monitoring: Stimulate end-user transactions using low code, no code test scripts • VM Monitoring: VM monitoring capability lets you view your infrastructure performance and health of servers, virtual machines, containers, databases etc. at a glance. • SixthSense Cognitive Engine: Modern observability and the proactive approach using artificial intelligence. The application uses different AI/ML algorithms that can predict performance metrics with an accuracy of up to 98% and a confidence level of 90%. **Average Rating:** 4.6/5.0 **Total Reviews:** 52 **How Do G2 Users Rate Rakuten SixthSense Observability?** - **Systems Monitoring:** 9.5/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 9.0/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Reporting:** 8.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Rakuten SixthSense Observability?** - **Seller:** [Rakuten SixthSense](https://www.g2.com/sellers/rakuten-sixthsense-f1af4c23-8be7-4bf4-a775-a4d50eebce5d) - **Year Founded:** 2016 - **HQ Location:** Bengaluru, IN - **LinkedIn® Page:** https://www.linkedin.com/company/rakuten-sixthsense/ (5 employees on LinkedIn®) - **Ownership:** TYO: 4755 **Who Uses This Product?** - **Who Uses This:** Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Games - **Company Size:** 47% Enterprise, 38% Mid-Market #### What Are Rakuten SixthSense Observability's Pros and Cons? **Pros:** - Monitoring (11 reviews) - Alerting System (9 reviews) - Customer Support (9 reviews) - Ease of Use (9 reviews) - Implementation Ease (9 reviews) **Cons:** - Complex Setup (3 reviews) - Poor Documentation (3 reviews) - Alert Issues (2 reviews) - Inefficient Alert System (2 reviews) - Insufficient Information (2 reviews) ### What Do G2 Reviewers Say About Rakuten SixthSense Observability? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **deep visibility** Rakuten SixthSense provides into application and infrastructure performance, enhancing monitoring and decision-making. - Users value the **efficient alerting system** that simplifies monitoring and provides quick access to crucial performance metrics. - Users appreciate the **excellent customer support** offered by Rakuten SixthSense, enhancing their overall experience and satisfaction. - Users appreciate the **ease of use** of Rakuten SixthSense, making monitoring and issue resolution straightforward and efficient. - Users find the **implementation process easy and smooth** , enabling quick onboarding and effortless management of the tool. **Cons:** - Users find the **complex setup** of Rakuten SixthSense Observability challenging, requiring significant onboarding efforts initially. - Users find the **documentation lacking** , which complicates setup and customization for those with complex infrastructure. - Users experience **false positive alerts** and seek improved monitoring functionalities for error records in Dashboard emails. - Users face issues with the **inefficient alert system** , including false positives and lacking timely dashboard updates. - Users find the **insufficient documentation** of Rakuten SixthSense Observability a significant drawback in their experience. #### What Are Recent G2 Reviews of Rakuten SixthSense Observability? **"[A very good SAAS monitoring & observability tool](https://www.g2.com/survey_responses/rakuten-sixthsense-observability-review-11287792)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Games* [Read full review](https://www.g2.com/survey_responses/rakuten-sixthsense-observability-review-11287792) --- **"[Great monitoring tool!](https://www.g2.com/survey_responses/rakuten-sixthsense-observability-review-8230168)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/rakuten-sixthsense-observability-review-8230168) --- ### 8. [IBM Turbonomic](https://www.g2.com/products/ibm-turbonomic/reviews) IBM Turbonomic, now part of the Concert platform, is a real-time application resource management platform designed to help users optimize and manage resources across hybrid and multi-cloud environments. This innovative solution continuously analyzes application performance and resource utilization, automating critical resourcing decisions to ensure optimal application performance while minimizing costs associated with cloud and infrastructure resources. IBM Turbonomic addresses the challenges of managing complex, dynamic environments. As organizations increasingly adopt hybrid and multi-cloud strategies, the need for effective resource management becomes paramount. Turbonomic provides a comprehensive approach to performance management by analyzing the entire technology stack, identifying inefficiencies, and uncovering dependencies that can impact application performance. This proactive management capability allows organizations to maintain high service levels while controlling costs. One of the key features of IBM Turbonomic is its ability to continuously adjust application resources in real time. By monitoring resource utilization and application performance, Turbonomic prevents performance degradation and overprovisioning. This dynamic adjustment ensures that applications receive the necessary resources when needed, which is crucial for maintaining optimal performance levels. Additionally, the platform automates resource decisions such as scaling and placement, allowing organizations to focus on strategic initiatives rather than manual resource management tasks. Turbonomic customers report an average 33% reduction in cloud and infrastructure waste without impacting application performance, and return-on-investment of 471% over three years. IBM Turbonomic is also available on AWS Marketplace. By leveraging Turbonomic, businesses can ensure that their applications run smoothly, resources are utilized effectively, and costs are kept in check, all while maintaining a focus on innovation and growth. For further information, please visit www.ibm.com/products/turbonomic **Average Rating:** 4.4/5.0 **Total Reviews:** 288 **How Do G2 Users Rate IBM Turbonomic?** - **Systems Monitoring:** 8.7/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 8.5/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Reporting:** 8.5/10 (Category avg: 8.8/10) **Who Is the Company Behind IBM Turbonomic?** - **Seller:** [IBM](https://www.g2.com/sellers/ibm) - **Company Website:** https://www.ibm.com - **Year Founded:** 1911 - **HQ Location:** Armonk, New York, United States - **Twitter:** @IBMSecurity (74,660 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (328,202 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, System Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Enterprise, 32% Mid-Market #### What Are IBM Turbonomic's Pros and Cons? **Pros:** - Cost Optimization (41 reviews) - Automation (38 reviews) - Ease of Use (37 reviews) - Performance (29 reviews) - Real-time Monitoring (29 reviews) **Cons:** - Complexity (32 reviews) - Learning Curve (30 reviews) - Complex Configuration (26 reviews) - Difficult Learning (25 reviews) - Difficult Setup (25 reviews) ### What Do G2 Reviewers Say About IBM Turbonomic? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **intelligent cost optimization** of IBM Turbonomic, effectively managing resources while lowering cloud expenses. - Users appreciate the **intelligent automation** of IBM Turbonomic, enhancing performance and reducing cloud costs through real-time optimization. - Users commend IBM Turbonomic for its **ease of use** , enhancing efficiency in managing resources and applications seamlessly. - Users value the **intelligent automation** of IBM Turbonomic, which optimizes resources for enhanced performance and cost efficiency. - Users value the **real-time monitoring** of IBM Turbonomic, enabling optimized resource allocation and enhanced application performance. **Cons:** - Users struggle with the **complexity** of IBM Turbonomic, facing a steep learning curve and challenging initial configurations. - Users struggle with the **difficult learning curve** of IBM Turbonomic, requiring significant time and effort to master. - Users find the **initial configuration complex** , often experiencing delays in achieving value and requiring extensive manual setup. - Users experience a **difficult learning curve** that requires significant time and effort to master the tool effectively. - Users find the **difficult setup** of IBM Turbonomic can hinder initial usability and requires significant learning effort. #### What Are Recent G2 Reviews of IBM Turbonomic? **"[Advanced Infrastructure Optimizer with challenging configuration requirements.](https://www.g2.com/survey_responses/ibm-turbonomic-review-12821189)"** **Rating:** 4.0/5.0 stars *— Pardeep J.* [Read full review](https://www.g2.com/survey_responses/ibm-turbonomic-review-12821189) --- **"[Smarter Resource Optimization with Real-Time Automation](https://www.g2.com/survey_responses/ibm-turbonomic-review-12380847)"** **Rating:** 5.0/5.0 stars *— Bishal D.* [Read full review](https://www.g2.com/survey_responses/ibm-turbonomic-review-12380847) --- #### What Are G2 Users Discussing About IBM Turbonomic? - [How much does Turbonomic cost?](https://www.g2.com/discussions/how-much-does-turbonomic-cost) - [Who uses Turbonomic?](https://www.g2.com/discussions/who-uses-turbonomic) - [What is Turbonomic IBM?](https://www.g2.com/discussions/what-is-turbonomic-ibm) - [What is Turbonomic used for?](https://www.g2.com/discussions/what-is-turbonomic-used-for) ### 9. [New Relic](https://www.g2.com/products/new-relic/reviews) New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and the software life cycle. There are an estimated 25 million engineers in the world across more than 25 distinct functions. As every company becomes a software company, engineers are using New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. Only New Relic provides an all-in-one platform that is built and sold as a unified experience. With New Relic, customers get access to a secure telemetry cloud for all metrics, events, logs, and traces; powerful full-stack analysis tools; and predictable user-based pricing. New Relic has also curated one of the industry’s largest ecosystems of open source integrations, making it easy for every engineer to get started with observability and use New Relic alongside their other favorite applications. **Average Rating:** 4.4/5.0 **Total Reviews:** 569 **How Do G2 Users Rate New Relic?** - **Systems Monitoring:** 9.8/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 9.8/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Reporting:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind New Relic?** - **Seller:** [New Relic](https://www.g2.com/sellers/new-relic) - **Company Website:** https://newrelic.com - **Year Founded:** 2008 - **HQ Location:** San Francisco, CA - **Twitter:** @newrelic (65,727 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/426253/ (3,053 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Mid-Market, 30% Enterprise #### What Are New Relic's Pros and Cons? **Pros:** - Ease of Use (150 reviews) - Real-time Monitoring (137 reviews) - Monitoring (117 reviews) - Insights (104 reviews) - Analytics (90 reviews) **Cons:** - Expensive (83 reviews) - Pricing Issues (68 reviews) - Learning Curve (66 reviews) - Complexity (59 reviews) - Difficult Learning (52 reviews) ### What Do G2 Reviewers Say About New Relic? *AI-generated summary from verified user reviews* **Pros:** - Users love the **intuitive and easy-to-use UI** of New Relic, facilitating quick access to vital metrics and data. - Users value the **real-time monitoring** of New Relic, enhancing their ability to manage performance efficiently. - Users appreciate the **real-time monitoring** capabilities of New Relic, enabling proactive issue detection and resolution. - Users value the **comprehensive observability capabilities** and intuitive interface that enhance application monitoring and performance insights. - Users appreciate the **detailed analytics** and intuitive interface of New Relic, enhancing their performance monitoring experience. **Cons:** - Users find New Relic's pricing model to be **expensive** , especially for small teams and high data volumes. - Users find New Relic’s **pricing model expensive** for high data volumes and multiple users, impacting affordability. - Users find the **steep learning curve** of New Relic challenging, complicating initial setup and usage for beginners. - Users find the **complexity** of New Relic's interface and setup process to be overwhelming and challenging. - Users find **difficult learning** curves for NRQL and features, emphasizing the need for better onboarding and guidance. #### What Are Recent G2 Reviews of New Relic? **"[New Relic User Experience Review](https://www.g2.com/survey_responses/new-relic-review-10695865)"** **Rating:** 5.0/5.0 stars *— bhavik m.* [Read full review](https://www.g2.com/survey_responses/new-relic-review-10695865) --- **"[End-to-End Observability That Makes Troubleshooting Faster](https://www.g2.com/survey_responses/new-relic-review-13057378)"** **Rating:** 4.5/5.0 stars *— Ravindra N.* [Read full review](https://www.g2.com/survey_responses/new-relic-review-13057378) --- #### What Are G2 Users Discussing About New Relic? - [What does observability mean?](https://www.g2.com/discussions/what-does-observability-mean) - [How do you use New Relic?](https://www.g2.com/discussions/how-do-you-use-new-relic) - [What is full stack visibility?](https://www.g2.com/discussions/what-is-full-stack-visibility) - 2 comments - [What is New Relic tool used for?](https://www.g2.com/discussions/what-is-new-relic-tool-used-for) - 1 comment ### 10. [Elastic Observability](https://www.g2.com/products/elastic-observability/reviews) OpenTelemetry-native observability for fast, AI-driven root cause analysis Search, analyze, and act with logs, metrics, and traces. SRE leaders aim to proactively prevent downtime, simplify tool stacks, and reduce toil, but multi-cloud complexity and fragmented toolsets create visibility gaps that make it hard to stay ahead. OTel-native and AI-powered, Elastic Observability ingests and correlates petabytes of telemetry across your applications, services, and infrastructure, in real-time. Accelerate troubleshooting with built-in agentic workflows and an AI Assistant that goes well beyond chat to bolster team expertise and guide investigations, grounded with context from your organizational knowledge-bases. More data, more problems? Not anymore. Most observability and logging solutions weren’t built for today’s scale. Elastic is. Our architecture is designed to handle petabytes of logs with indexing, compression, and efficient searchable storage so you can keep all the telemetry you need, without breaking the bank. Store more, spend less, and resolve issues faster with a scalable, open, and extensible platform that unifies visibility across your entire environment. **Average Rating:** 4.2/5.0 **Total Reviews:** 88 **How Do G2 Users Rate Elastic Observability?** - **Systems Monitoring:** 8.8/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 7.2/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 9.1/10) - **Reporting:** 7.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Elastic Observability?** - **Seller:** [Elastic](https://www.g2.com/sellers/elastic) - **Company Website:** https://www.elastic.co - **Year Founded:** 2012 - **HQ Location:** San Francisco, CA - **Twitter:** @elastic (65,200 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/814025/ (5,079 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 52% Enterprise, 48% Mid-Market #### What Are Elastic Observability's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Alerting System (6 reviews) - Log Management (6 reviews) - Monitoring (6 reviews) - Features (5 reviews) **Cons:** - Learning Curve (5 reviews) - Difficult Learning (4 reviews) - Log Management (4 reviews) - Learning Difficulty (3 reviews) - Log Management Issues (3 reviews) ### What Do G2 Reviewers Say About Elastic Observability? *AI-generated summary from verified user reviews* **Pros:** - Users find Elastic Observability's **ease of use** remarkable, facilitating efficient monitoring and quick setup for all skill levels. - Users appreciate the **out-of-the-box features and intuitive dashboards** of Elastic Observability for enhanced operational visibility. - Users value the **excellent log management capabilities** of Elastic Observability for streamlined monitoring and troubleshooting. - Users value the **real-time monitoring** capabilities of Elastic Observability, enhancing troubleshooting and operational visibility significantly. - Users appreciate the **strong out-of-the-box features** and intuitive interface of Elastic Observability for seamless monitoring. **Cons:** - Users find the **learning curve steep** with Elastic Observability, making initial use and navigation somewhat challenging. - Users find the **difficult learning** curve challenging, especially when navigating logs and advanced features for the first time. - Users find the **log management overwhelming** , especially without proper filtering and due to the steep learning curve. - Users find the **learning difficulty** of Elastic Observability challenging, especially for first-time users and new teams. - Users face **log management issues** due to hardware corruptions and lack of log combining functionality in Elastic Observability. #### What Are Recent G2 Reviews of Elastic Observability? **"[Insightful, But Needs Improved Customization](https://www.g2.com/survey_responses/elastic-observability-review-12668298)"** **Rating:** 4.0/5.0 stars *— Sam .* [Read full review](https://www.g2.com/survey_responses/elastic-observability-review-12668298) --- **"[APM is a Game-Changer for GKE Infrastructure](https://www.g2.com/survey_responses/elastic-observability-review-12628710)"** **Rating:** 5.0/5.0 stars *— Ever M.* [Read full review](https://www.g2.com/survey_responses/elastic-observability-review-12628710) --- #### What Are G2 Users Discussing About Elastic Observability? - [Can I use Elasticsearch as a database?](https://www.g2.com/discussions/can-i-use-elasticsearch-as-a-database) - [Can I use Elasticsearch for free?](https://www.g2.com/discussions/can-i-use-elasticsearch-for-free) - 1 comment - [What is elastic search?](https://www.g2.com/discussions/what-is-elastic-search) - [What is elastic search used for?](https://www.g2.com/discussions/what-is-elastic-search-used-for) ### 11. [SysAid](https://www.g2.com/products/sysaid/reviews) SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operational layer to IT, AI Agents take the first action, freeing IT teams to focus on optimization, innovation, and bigger challenges. Go live in weeks with fast onboarding, no heavy migrations, or steep learning curves. SysAid’s AI is purpose-built for IT, with security and governance built in. With our award-winning support, you’re set up for success. ITSM run by AI, and you. **Average Rating:** 4.5/5.0 **Total Reviews:** 714 **How Do G2 Users Rate SysAid?** - **Artificial Intelligence:** 10.0/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Reporting:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind SysAid?** - **Seller:** [SysAid](https://www.g2.com/sellers/sysaid) - **Company Website:** https://www.sysaid.com - **Year Founded:** 2002 - **HQ Location:** Toronto, Canada - **Twitter:** @sysaid (9,591 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/132666/ (263 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, System Administrator - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 60% Mid-Market, 30% Enterprise #### What Are SysAid's Pros and Cons? **Pros:** - Customer Support (33 reviews) - Ease of Use (33 reviews) - Automation (27 reviews) - Features (26 reviews) - Ticket Management (24 reviews) **Cons:** - Missing Features (12 reviews) - Steep Learning Curve (11 reviews) - Clunky Interface (9 reviews) - Limited Customization (9 reviews) - Poor Customer Support (9 reviews) ### What Do G2 Reviewers Say About SysAid? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **fast response from customer support** of SysAid, enhancing their overall experience with the product. - Users praise the **ease of use** of SysAid, enjoying its intuitive interface and efficient ticket management. - Users value the **automation features** of SysAid, enhancing efficiency and speeding up response times effortlessly. - Users appreciate the **comprehensive features** of SysAid, enhancing productivity with its user-friendly interface and automation. - Users value the **robust ticket management** capabilities of SysAid, enhancing efficiency and streamlining workflows significantly. **Cons:** - Users find **missing features** frustrating, as important tools are hard to locate and some integrations are lacking. - Users experience a **steep learning curve** with SysAid due to complex setups and extensive customization options. - Users find the **clunky interface** of SysAid cumbersome, impacting efficiency and user experience during interactions. - Users find **limited customization** options frustrating, as professional support and advanced features are challenging to navigate. - Users report **poor customer support** , highlighting delays in responses and inadequate assistance during critical issues. #### What Are Recent G2 Reviews of SysAid? **"[The chatbot, AI, and license management stand out in the SysAid experience](https://www.g2.com/survey_responses/sysaid-review-4973421)"** **Rating:** 4.5/5.0 stars *— Ander V.* [Read full review](https://www.g2.com/survey_responses/sysaid-review-4973421) --- **"[SysAid a cost effective tool for ITSM](https://www.g2.com/survey_responses/sysaid-review-7467088)"** **Rating:** 5.0/5.0 stars *— peter a.* [Read full review](https://www.g2.com/survey_responses/sysaid-review-7467088) --- #### What Are G2 Users Discussing About SysAid? - [What is SysAid used for?](https://www.g2.com/discussions/what-is-sysaid-used-for) - 1 comment - [How do I upgrade my SysAid?](https://www.g2.com/discussions/how-do-i-upgrade-my-sysaid) - 1 comment - [Why did you choose service management program?](https://www.g2.com/discussions/why-did-you-choose-service-management-program) - 1 comment - [How much are Sysaids?](https://www.g2.com/discussions/how-much-are-sysaids) - [Are Sysaids free?](https://www.g2.com/discussions/are-sysaids-free) - 1 comment ### 12. [Better Stack](https://www.g2.com/products/better-stack/reviews) Better Stack is an eBPF-based, AI SRE observability tool. It helps engineers ship high-quality software faster and be the hero of their engineering teams. **Average Rating:** 4.8/5.0 **Total Reviews:** 323 **How Do G2 Users Rate Better Stack?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) **Who Is the Company Behind Better Stack?** - **Seller:** [Better Stack](https://www.g2.com/sellers/better-stack-3c077b8c-37c5-4d79-9e19-15cf3bd1960b) - **Year Founded:** 2021 - **HQ Location:** San Francisco, CA - **Twitter:** @BetterStackHQ (10,698 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/betterstack/ (31 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, CTO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 88% Small-Business, 8% Mid-Market #### What Are Better Stack's Pros and Cons? **Pros:** - Ease of Use (118 reviews) - Easy Setup (97 reviews) - User Interface (73 reviews) - Setup Ease (55 reviews) - Alerting System (51 reviews) **Cons:** - Expensive (23 reviews) - Missing Features (22 reviews) - Pricing Issues (14 reviews) - Limited Features (13 reviews) - Log Management (12 reviews) ### What Do G2 Reviewers Say About Better Stack? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Better Stack, highlighting its simple integration and excellent UI. - Users love the **easy setup** of Better Stack, finding it straightforward to implement and use effectively. - Users commend the **intuitive and user-friendly interface** of Better Stack, enhancing monitoring and workflow efficiency. - Users praise the **setup ease** of Better Stack, enabling quick configuration and immediate usage of features. - Users value the **reliable alerting system** of Better Stack, ensuring timely notifications for swift responses to issues. **Cons:** - Users express concerns about the **expensive pricing** after exceeding the free tier limits and needing paid features. - Users are disappointed by the **missing features** like outgoing webhooks and Discord integration, limiting functionality. - Users find the **pricing issues** to be limiting after surpassing the generous free tier limits. - Users find the **limited features** frustrating, especially regarding SDKs and advanced options in free plans. - Users find the **log management challenging** , with UI issues and inconsistencies affecting the overall experience. #### What Are Recent G2 Reviews of Better Stack? **"[Polished UI and a Free Tier That Covers All My Domain Monitoring Needs](https://www.g2.com/survey_responses/better-stack-review-12970056)"** **Rating:** 5.0/5.0 stars *— Alejandro G.* [Read full review](https://www.g2.com/survey_responses/better-stack-review-12970056) --- **"[Better Stack Simplifies Monitoring, Alerting, and Logs with Fast, Reliable Outage Detection](https://www.g2.com/survey_responses/better-stack-review-12954208)"** **Rating:** 4.5/5.0 stars *— Ravindra N.* [Read full review](https://www.g2.com/survey_responses/better-stack-review-12954208) --- #### What Are G2 Users Discussing About Better Stack? - [Which tools can you use to monitor a website's Uptime?](https://www.g2.com/discussions/which-tools-can-you-use-to-monitor-a-website-s-uptime) - [What is Hexometer browser?](https://www.g2.com/discussions/better-uptime-what-is-hexometer-browser) - [What is betteruptime?](https://www.g2.com/discussions/what-is-betteruptime) - [Is better Uptime free?](https://www.g2.com/discussions/is-better-uptime-free) - 7 comments, 1 upvote ### 13. [PagerDuty](https://www.g2.com/products/pagerduty/reviews) PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial **Average Rating:** 4.5/5.0 **Total Reviews:** 941 **How Do G2 Users Rate PagerDuty?** - **Systems Monitoring:** 9.7/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 9.6/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Reporting:** 9.5/10 (Category avg: 8.8/10) **Who Is the Company Behind PagerDuty?** - **Seller:** [PagerDuty](https://www.g2.com/sellers/pagerduty) - **Company Website:** https://www.pagerduty.com/ - **Year Founded:** 2009 - **HQ Location:** San Francisco, CA - **Twitter:** @pagerduty (24,689 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/482819/ (1,267 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Mid-Market, 38% Enterprise #### What Are PagerDuty's Pros and Cons? **Pros:** - Alert Notifications (21 reviews) - Alerting System (19 reviews) - Alert Management (17 reviews) - Ease of Use (15 reviews) - Easy Integrations (15 reviews) **Cons:** - Alert Issues (12 reviews) - Expensive (8 reviews) - Complexity (7 reviews) - Inefficient Alert System (7 reviews) - Complex UI (6 reviews) ### What Do G2 Reviewers Say About PagerDuty? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automated and priority-based notifications** from PagerDuty, enhancing response times and collaboration across teams. - Users value the **automated and priority-based notifications** of PagerDuty, enhancing incident response and reducing downtime effectively. - Users appreciate the **easy integration and reliability** of PagerDuty's alert management, enhancing their incident response efficiency. - Users highlight the **ease of use** of PagerDuty, appreciating intuitive interfaces and seamless on-call scheduling. - Users value the **easy integrations** with tools like Slack and AWS, enhancing collaboration and incident management efficiency. **Cons:** - Users find the **alert issues** in PagerDuty can lead to confusion and complicate incident management processes. - Users find PagerDuty's pricing **expensive** , especially for small teams and essential features locked behind high costs. - Users find the **complexity** of PagerDuty's interface and configuration challenging, especially for newcomers to the platform. - Users find the **inefficient alert system** overwhelming, as excessive notifications can complicate their experience with PagerDuty. - Users find the **complex UI** of PagerDuty challenging, often struggling with navigation and cluttered interfaces. #### What Are Recent G2 Reviews of PagerDuty? **"[Technical efficiency approach](https://www.g2.com/survey_responses/pagerduty-review-12856233)"** **Rating:** 4.0/5.0 stars *— Johnny C.* [Read full review](https://www.g2.com/survey_responses/pagerduty-review-12856233) --- **"[Reliable paging that keeps our Azure on-call rotation sane](https://www.g2.com/survey_responses/pagerduty-review-12831402)"** **Rating:** 4.5/5.0 stars *— Nik H.* [Read full review](https://www.g2.com/survey_responses/pagerduty-review-12831402) --- #### What Are G2 Users Discussing About PagerDuty? - [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) - 2 comments - [Who are PagerDuty competitors?](https://www.g2.com/discussions/who-are-pagerduty-competitors) - [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) - 1 comment - [Who uses PagerDuty?](https://www.g2.com/discussions/who-uses-pagerduty) - [What is PagerDuty software?](https://www.g2.com/discussions/what-is-pagerduty-software) ### 14. [Site24x7](https://www.g2.com/products/site24x7/reviews) ManageEngine Site24x7 offers unified cloud monitoring for DevOps and IT operations within small to large organizations. The solution monitors the experience of real users accessing websites and applications from desktop and mobile devices. In-depth monitoring capabilities enable DevOps teams to monitor and troubleshoot applications, servers and network infrastructure, including private and public clouds. End-user experience monitoring is done from more than 100 locations across the world and various wireless carriers. **Average Rating:** 4.6/5.0 **Total Reviews:** 429 **How Do G2 Users Rate Site24x7?** - **Systems Monitoring:** 9.8/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 8.1/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Reporting:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind Site24x7?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Who Uses This:** CEO, CTO - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 45% Mid-Market, 42% Small-Business #### What Are Site24x7's Pros and Cons? **Pros:** - Ease of Use (78 reviews) - Monitoring (73 reviews) - Real-time Monitoring (61 reviews) - Monitoring Features (52 reviews) - Monitoring Services (49 reviews) **Cons:** - Complexity (25 reviews) - Alert Issues (23 reviews) - Learning Curve (21 reviews) - Expensive (20 reviews) - Not User-Friendly (18 reviews) ### What Do G2 Reviewers Say About Site24x7? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Site24x7, benefiting from its straightforward setup and seamless integration. - Users highly value the **single pane of glass visibility** , facilitating efficient navigation between different monitoring metrics seamlessly. - Users value the **real-time monitoring** feature of Site24x7 for its efficient oversight of diverse services and applications. - Users appreciate the **monitoring features** of Site24x7, enabling comprehensive insights across multiple locations and infrastructure. - Users value the **timely alerts and customizable monitoring** features of Site24x7, enhancing their infrastructure oversight. **Cons:** - Users find the **complexity of the platform** increases with growth, requiring time to learn all features and settings. - Users find the **excessive and repetitive alerts** from Site24x7 overwhelming, complicating their monitoring experience. - Users often find the **learning curve steep** , struggling with complexity and feature overload at times. - Users find the pricing of Site24x7 to be **confusing and expensive** , especially with multiple monitors and add-ons. - Users find the **interface not user-friendly** , feeling overwhelmed by the multitude of available options. #### What Are Recent G2 Reviews of Site24x7? **"[Single Dashboard Monitoring That Makes Infrastructure Management Effortless](https://www.g2.com/survey_responses/site24x7-review-11331109)"** **Rating:** 4.5/5.0 stars *— Kavikumar N.* [Read full review](https://www.g2.com/survey_responses/site24x7-review-11331109) --- **"[Site24x7: Unified Monitoring with Smart AI Alerts and Root-Cause Insights](https://www.g2.com/survey_responses/site24x7-review-13054966)"** **Rating:** 5.0/5.0 stars *— Ravi R.* [Read full review](https://www.g2.com/survey_responses/site24x7-review-13054966) --- #### What Are G2 Users Discussing About Site24x7? - [What is the use of network monitoring tool?](https://www.g2.com/discussions/what-is-the-use-of-network-monitoring-tool) - [What is Site24x7?](https://www.g2.com/discussions/what-is-site24x7) - 1 comment - [What are the key features of network monitoring tool?](https://www.g2.com/discussions/what-are-the-key-features-of-network-monitoring-tool) - [What is the use of Site24x7?](https://www.g2.com/discussions/what-is-the-use-of-site24x7) - 1 comment ### 15. [OpsRamp](https://www.g2.com/products/opsramp/reviews) OpsRamp’s modern, SaaS-based platform provides enterprise IT teams and managed service providers comprehensive IT operations management (ITOM) from discovery to monitoring to remediation and automation in a single, unified solution. **Average Rating:** 4.1/5.0 **Total Reviews:** 22 **How Do G2 Users Rate OpsRamp?** - **Systems Monitoring:** 5.8/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 4.2/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 9.1/10) - **Reporting:** 5.6/10 (Category avg: 8.8/10) **Who Is the Company Behind OpsRamp?** - **Seller:** [OpsRamp](https://www.g2.com/sellers/opsramp) - **Year Founded:** 2014 - **HQ Location:** San Jose, CA - **Twitter:** @OpsRamp (1,451 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/opsramp/ (156 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 54% Enterprise, 29% Mid-Market #### What Are OpsRamp's Pros and Cons? **Pros:** - Customer Satisfaction (1 reviews) - Customer Support (1 reviews) - Customizability (1 reviews) - Dashboard Quality (1 reviews) - Ease of Use (1 reviews) **Cons:** - Expensive (1 reviews) - High Licensing Cost (1 reviews) - Pricing Issues (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About OpsRamp? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **outstanding customer support** from OpsRamp, ensuring assistance for any tool-related queries. - Users commend the **outstanding customer support** for resolving queries quickly and effectively. - Users value the **customizability** of OpsRamp, allowing tailored configurations for diverse IT monitoring needs. - Users appreciate the **user-friendly interface** of OpsRamp, enabling easy discovery and monitoring of infrastructure. - Users value the **user-friendly interface** of OpsRamp, allowing everyone to navigate the system effortlessly. **Cons:** - Users find the **pricing for smaller organizations** to be high compared to other alternatives available in the market. - Users find the **high licensing cost** burdensome, especially for smaller organizations compared to alternative solutions. - Users find **pricing issues** burdensome, especially smaller organizations facing higher costs compared to alternatives. - Users experience **slow performance** in OpsRamp dashboards, especially when retrieving data from larger environments. #### What Are Recent G2 Reviews of OpsRamp? **"[OpsRamp - Modernize Your IT Operations](https://www.g2.com/survey_responses/opsramp-review-10657405)"** **Rating:** 5.0/5.0 stars *— B Venkata Sai Ram P.* [Read full review](https://www.g2.com/survey_responses/opsramp-review-10657405) --- **"[Unified Observability and Automation That Streamlines IT Operations](https://www.g2.com/survey_responses/opsramp-review-12985367)"** **Rating:** 4.5/5.0 stars *— Ambuj P.* [Read full review](https://www.g2.com/survey_responses/opsramp-review-12985367) --- #### What Are G2 Users Discussing About OpsRamp? - [What is OpsRamp used for?](https://www.g2.com/discussions/what-is-opsramp-used-for) ### 16. [Digitate](https://www.g2.com/products/digitate/reviews) Launched in 2015, Digitate is a leading provider of SaaS-based autonomous enterprise software, bringing agility, assurance, and resiliency to IT and business operations. Digitate’s flagship offering, ignio™, is an award-winning, AIOps platform that accelerates the automation of IT lifecycle tasks from triaging to resolution. It combines unified observability, AI-powered insights, and closed-loop automation to deliver better visibility and control over business KPIs in hybrid and multi-cloud environments. Further, it enables predictive and preventive operations with intelligent recommendations and self-healing. Our customers span multiple industries and include Fortune 500 companies and global enterprises that are leaders and innovators. Digitate empowers customers every day to innovate and manage workloads, increase business velocity, and deliver superior end-user experiences. **Average Rating:** 4.4/5.0 **Total Reviews:** 130 **How Do G2 Users Rate Digitate?** - **Systems Monitoring:** 8.5/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 7.7/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Reporting:** 8.2/10 (Category avg: 8.8/10) **Who Is the Company Behind Digitate?** - **Seller:** [Digitate](https://www.g2.com/sellers/digitate) - **Company Website:** https://digitate.com/ - **Year Founded:** 2015 - **HQ Location:** Santa Clara, US - **Twitter:** @igniobydigitate (3,763 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/igniobydigitate/ (345 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Manager - **Top Industries:** Retail, Pharmaceuticals - **Company Size:** 81% Enterprise, 10% Mid-Market #### What Are Digitate's Pros and Cons? **Pros:** - Artificial Intelligence (20 reviews) - Automation (20 reviews) - Customer Support (11 reviews) - Issue Resolution (8 reviews) - Productivity Improvement (8 reviews) **Cons:** - Time-Consuming (6 reviews) - Difficult Learning (5 reviews) - Setup Complexity (4 reviews) - Limited Features (3 reviews) - Resource Constraints (3 reviews) ### What Do G2 Reviewers Say About Digitate? *AI-generated summary from verified user reviews* **Pros:** - Users value the **consolidation of tools** with Digitate's Ignio, enhancing efficiency and reducing alert noise significantly. - Users commend the **automation capabilities** of Digitate, enhancing efficiency by consolidating alerts and reducing operational noise. - Users commend the **helpful and patient customer support** from the Digitate team, enhancing their overall experience. - Users value the **effective issue resolution** of Digitate, leveraging AI for proactive incident management and minimal downtime. - Users value the **productivity improvement** from Digitate, as it significantly reduces manual monitoring efforts and enhances efficiency. **Cons:** - Users find the **implementation process time-consuming** due to complexity and limited resources, affecting overall efficiency. - Users find the **difficult learning curve** of Digitate can hinder effective and timely utilization of its capabilities. - Users find the **initial setup complex** and time-consuming, impacting the overall experience with Digitate's ignio. - Users feel that Digitate has **limited features** and suggest improvements in setup and documentation for better usability. - Users note **resource constraints** impacting implementation times and highlight the need for improved management and support. #### What Are Recent G2 Reviews of Digitate? **"[Great Performance and Partnership with Digitate](https://www.g2.com/survey_responses/digitate-review-8773703)"** **Rating:** 4.5/5.0 stars *— Halie R.* [Read full review](https://www.g2.com/survey_responses/digitate-review-8773703) --- **"[Enabling Proactive Monitoring and Intelligent Automation](https://www.g2.com/survey_responses/digitate-review-12463195)"** **Rating:** 5.0/5.0 stars *— Amit C.* [Read full review](https://www.g2.com/survey_responses/digitate-review-12463195) --- #### What Are G2 Users Discussing About Digitate? - [What is Digitate used for?](https://www.g2.com/discussions/what-is-digitate-used-for) ### 17. [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) Find out what is happening in your business and take meaningful action quickly with Splunk Enterprise. Automate the collection, indexing and alerting of machine data that's critical to your operations. Uncover the actionable insights from all your data — no matter the source or format. Leverage artificial intelligence and machine learning for predictive and proactive business decisions. **Average Rating:** 4.3/5.0 **Total Reviews:** 414 **How Do G2 Users Rate Splunk Enterprise?** - **Systems Monitoring:** 7.9/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 7.0/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) - **Reporting:** 7.9/10 (Category avg: 8.8/10) **Who Is the Company Behind Splunk Enterprise?** - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (720,366 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®) - **Ownership:** NASDAQ:CSCO **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 64% Enterprise, 27% Mid-Market #### What Are Splunk Enterprise's Pros and Cons? **Pros:** - Ease of Use (46 reviews) - Log Management (31 reviews) - Integrations (26 reviews) - Features (25 reviews) - Dashboards (23 reviews) **Cons:** - Expensive (32 reviews) - Learning Curve (29 reviews) - Slow Performance (19 reviews) - Complexity (18 reviews) - Pricing Issues (18 reviews) ### What Do G2 Reviewers Say About Splunk Enterprise? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Splunk Enterprise, enabling quick access and seamless data analysis across large datasets. - Users value the **robust data ingestion** capabilities of Splunk Enterprise, effectively managing diverse data sources with ease. - Users praise the **seamless integrations** of Splunk Enterprise, enabling efficient data management across various platforms. - Users appreciate the **flexibility and powerful analytics** of Splunk Enterprise, enabling efficient data handling and visualization. - Users find the **powerful dashboards** of Splunk Enterprise essential for visualizing data and enhancing team collaboration. **Cons:** - Users find Splunk Enterprise **too expensive** for individual use, especially with limits on the free trial version. - Users find the **learning curve steep** for Splunk Enterprise, making it challenging for new users to navigate effectively. - Users often experience **slow performance** with Splunk Enterprise, leading to frustrating delays and challenges in troubleshooting issues. - Users find **complex configuration** necessary for Splunk Enterprise, challenging to navigate and may hinder initial usability. - Users find the **pricing issues** of Splunk Enterprise to be a major barrier due to high costs and limitations. #### What Are Recent G2 Reviews of Splunk Enterprise? **"[SPL search and dashboards are really useful](https://www.g2.com/survey_responses/splunk-enterprise-review-12547655)"** **Rating:** 4.0/5.0 stars *— Nishith J.* [Read full review](https://www.g2.com/survey_responses/splunk-enterprise-review-12547655) --- **"[Excellent Enterprise Observability and Log Management Solution for Hybrid Cloud Infrastructure](https://www.g2.com/survey_responses/splunk-enterprise-review-12045230)"** **Rating:** 4.5/5.0 stars *— RaviShankar S.* [Read full review](https://www.g2.com/survey_responses/splunk-enterprise-review-12045230) --- #### What Are G2 Users Discussing About Splunk Enterprise? - [What is Splunk Enterprise used for?](https://www.g2.com/discussions/what-is-splunk-enterprise-used-for) - 1 comment - [What is the difference between Splunk Enterprise and Splunk Enterprise Security?](https://www.g2.com/discussions/splunk-enterprise-what-is-the-difference-between-splunk-enterprise-and-splunk-enterprise-security) - 1 comment - [What are Splunk Enterprise components?](https://www.g2.com/discussions/what-are-splunk-enterprise-components) - 1 comment - [Which apps ship with Splunk Enterprise?](https://www.g2.com/discussions/which-apps-ship-with-splunk-enterprise) - 1 comment - [What does Splunk Enterprise do?](https://www.g2.com/discussions/what-does-splunk-enterprise-do) - 1 comment ### 18. [CloudFabrix](https://www.g2.com/products/cloudfabrix/reviews) Data-centric AIOps Platform for Hybrid Deployments Powered by Robotic Data Automation Fabric (RDAF) Enabling the Autonomous Enterprise! - CloudFabrix was founded on a deep desire to enable Autonomous Enterprises. As we interviewed several big and small enterprises, one thing became very apparent. As Digital businesses were becoming more complex and abstract, it was impossible for traditional data management disciplines and frameworks to meet these requirements. As we dug deeper, 3 building blocks emerged as key pillars for embarking on a autonomous enterprise journey – the enterprise needed to adopt 1) Data-First 2) AI-First and 3) Automate Everywhere strategy. CloudFabrix AIOps platform provides the following services. 1) Alert Noise Reduction 2) Incident Management 3) Predictive Analytics & Anomaly Detection 4) FinOps/Asset Intelligence & Analytics 5) Log Intelligence. CloudFabrix Platform powered by RDAF has six differentiating pillars. 1) Data fabric for data integration & automation 2) Low Code/No Code Observability Pipelines to aggregate, transform, enrich correlate and route 3) Continuous Learning for explainable AI/ML models & transformers 4) AIOps as a service for multi-tenant, distributed hybrid consumption 5) Observability Dashboards for full stack observability insights 6) Full Stack Mappings for dependency and impact data model and maps CloudFabrix empowers IT leaders and operations personnel with actionable intelligence to make faster and better decisions. CloudFabrix is headquartered in Pleasanton, CA with branch offices in India and the United Kingdom. **Average Rating:** 4.8/5.0 **Total Reviews:** 10 **How Do G2 Users Rate CloudFabrix?** - **Systems Monitoring:** 10.0/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 10.0/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Reporting:** 8.9/10 (Category avg: 8.8/10) **Who Is the Company Behind CloudFabrix?** - **Seller:** [CloudFabrix Software](https://www.g2.com/sellers/cloudfabrix-software) - **Year Founded:** 2015 - **HQ Location:** Pleasanton, California - **Twitter:** @CloudFabrix (4 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/fabrix.ai (118 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 50% Mid-Market, 30% Small-Business #### What Are Recent G2 Reviews of CloudFabrix? **"[Best platform for datacentric AIOps](https://www.g2.com/survey_responses/cloudfabrix-review-9898363)"** **Rating:** 5.0/5.0 stars *— Deepak T.* [Read full review](https://www.g2.com/survey_responses/cloudfabrix-review-9898363) --- **"[Very easy to build data and analytics pipelines with CloudFabrix's RDA platform and its data bots](https://www.g2.com/survey_responses/cloudfabrix-review-7162497)"** **Rating:** 5.0/5.0 stars *— Palaniappan S.* [Read full review](https://www.g2.com/survey_responses/cloudfabrix-review-7162497) --- #### What Are G2 Users Discussing About CloudFabrix? - [What is CloudFabrix Software used for?](https://www.g2.com/discussions/what-is-cloudfabrix-software-used-for) ### 19. [Siit](https://www.g2.com/products/siit/reviews) Siit is the modern Service Desk for IT and internal operations teams. Our AI-powered platform streamlines ticketing, automates workflows, and enhances internal efficiency. Seamlessly integrating with existing tools, Siit eliminates complexity, accelerates resolution times, and transforms internal support into a strategic advantage. **Average Rating:** 5.0/5.0 **Total Reviews:** 29 **How Do G2 Users Rate Siit?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Siit?** - **Seller:** [Siit](https://www.g2.com/sellers/siit) - **Year Founded:** 1976 - **HQ Location:** Paris, FR - **Twitter:** @siitapp (35 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/siit-app (125 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 55% Small-Business, 45% Mid-Market #### What Are Siit's Pros and Cons? **Pros:** - Ease of Use (19 reviews) - Integrations (13 reviews) - Customer Support (10 reviews) - Communication (9 reviews) - Communication Efficiency (9 reviews) **Cons:** - Inadequate Reporting (2 reviews) - Inadequate Reporting Features (2 reviews) - Integration Issues (2 reviews) - Connectivity Issues (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Siit? *AI-generated summary from verified user reviews* **Pros:** - Users find SIIT's **ease of use** remarkable, integrating effortlessly with tools like Slack and Teams for quick support. - Users value the **seamless integrations** of Siit, enhancing communication through tools like Slack and Teams for efficient workflows. - Users commend SIIT for its **exceptional customer support** , highlighting quick responses and seamless integration with Slack and Teams. - Users value the **streamlined communication** through Slack, significantly enhancing support efficiency and overall satisfaction. - Users value the **high communication efficiency** of Siit, enjoying rapid, personalized support directly within Slack and Teams. **Cons:** - Users feel that Siit’s **inadequate reporting** limits insights, hindering effective analysis of support operations. - Users desire **inadequate reporting features** , seeking advanced analytics for improved insights into support operations. - Users suggest that Siit faces **integration issues** , particularly with the need for more onboarding resources and Google Drive connectivity. - Users face **connectivity issues** with Siit, highlighting the need for a stable internet connection to maintain functionality. - Users desire more **customization options** and advanced reporting features to enhance their experience with Siit. #### What Are Recent G2 Reviews of Siit? **"[Good fit if your company runs on Teams](https://www.g2.com/survey_responses/siit-review-12761625)"** **Rating:** 5.0/5.0 stars *— Callista R.* [Read full review](https://www.g2.com/survey_responses/siit-review-12761625) --- **"[AI works well with our Notion knowledge base](https://www.g2.com/survey_responses/siit-review-12771109)"** **Rating:** 5.0/5.0 stars *— Gatien D.* [Read full review](https://www.g2.com/survey_responses/siit-review-12771109) --- ### 20. [meshIQ](https://www.g2.com/products/meshiq/reviews) meshIQ is the enterprise evolution platform purpose-built to transform how organizations manage and optimize their middleware—the digital nervous system of the enterprise. It provides unified visibility, control, and modernization of messaging, event streaming, and B2B transactional flows across all middleware vendors, all environments, and at enterprise scale. Acting as a real-time intelligence layer across your entire ecosystem, meshIQ connects, monitors, and analyzes every message, event, and business transaction with forensic-level insight, so you can run incredibly lean operations with confidence and control. By eliminating the expense, complexity, and manual nature of managing multiple middleware platforms, meshIQ helps enterprises dramatically cut OPEX, resolve incidents and disputes up to 70% faster, reduce manual reconciliation efforts, and accelerate service delivery. The platform also provides a safe, fast, and reliable path to modernize middleware and migrate to modern architectures such as Apache Kafka®, ActiveMQ®, and cloud-native environments—without disruption. And with built-in B2B Flow Intelligence, organizations can assure every business transaction to safeguard revenue, meet regulatory requirements, and protect customer trust and experiences. **Average Rating:** 4.6/5.0 **Total Reviews:** 98 **How Do G2 Users Rate meshIQ?** - **Systems Monitoring:** 9.4/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 9.4/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Reporting:** 9.5/10 (Category avg: 8.8/10) **Who Is the Company Behind meshIQ?** - **Seller:** [meshIQ](https://www.g2.com/sellers/meshiq) - **Company Website:** https://www.meshiq.com/ - **Year Founded:** 1994 - **HQ Location:** Plainview, NY - **LinkedIn® Page:** https://www.linkedin.com/company/nastel-technologies/ (62 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Banking, Information Technology and Services - **Company Size:** 43% Enterprise, 37% Mid-Market #### What Are meshIQ's Pros and Cons? **Pros:** - Ease of Use (33 reviews) - Real-time Monitoring (20 reviews) - User Interface (17 reviews) - Monitoring (15 reviews) - Useful (11 reviews) **Cons:** - Difficult Learning (14 reviews) - Learning Curve (14 reviews) - Complexity (11 reviews) - Difficult Configuration (10 reviews) - Learning Difficulty (10 reviews) ### What Do G2 Reviewers Say About meshIQ? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly design** of meshIQ, making it accessible and efficient for all experience levels. - Users value the **real-time monitoring** of meshIQ, which enhances efficiency and ensures smooth operations across platforms. - Users praise the **intuitive user interface** of meshIQ, making monitoring and troubleshooting middleware environments effortless. - Users value the **deep visibility** meshIQ provides, simplifying monitoring and troubleshooting across middleware environments. - Users value the **deep visibility** provided by meshIQ, making monitoring and troubleshooting middleware environments effortless. **Cons:** - Users find the **difficult learning** curve of meshIQ daunting, making it challenging to navigate its powerful features effectively. - Users find the **learning curve steep** initially, needing time to navigate the platform's vast features effectively. - Users find the **complexity of setup and configuration** in meshIQ challenging, especially for those unfamiliar with observability tools. - Users find **difficult configuration** in meshIQ challenging, particularly during setup and integration with existing systems. - Users find the **learning difficulty** of meshIQ challenging, especially during setup and configuration for new users. #### What Are Recent G2 Reviews of meshIQ? **"[Nastel xRay with powerful ML](https://www.g2.com/survey_responses/meshiq-review-6834033)"** **Rating:** 5.0/5.0 stars *— Aniket T.* [Read full review](https://www.g2.com/survey_responses/meshiq-review-6834033) --- **"[Robust Message Tracking, Needs Better Observability](https://www.g2.com/survey_responses/meshiq-review-11712309)"** **Rating:** 4.0/5.0 stars *— kamalakar r.* [Read full review](https://www.g2.com/survey_responses/meshiq-review-11712309) --- ### 21. [Portkey](https://www.g2.com/products/portkey/reviews) Portkey is the essential control panel for AI-powered applications, trusted by thousands of dev teams worldwide. Our comprehensive suite includes: - AI Gateway: Seamlessly manage and route your AI requests - Guardrails: Ensure reliability and security in your AI operations - Observability Suite: Gain deep insights into your AI app performance - Prompt Management: Create, manage, version, and deploy prompts with ease across all AI providers. Improve your AI app development process with Portkey's reliable and cost-effective solution, designed for speed and performance. **Average Rating:** 4.6/5.0 **Total Reviews:** 18 **How Do G2 Users Rate Portkey?** - **Systems Monitoring:** 9.8/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 7.5/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Reporting:** 9.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Portkey?** - **Seller:** [Palo Alto Networks](https://www.g2.com/sellers/palo-alto-networks) - **Year Founded:** 2005 - **HQ Location:** Santa Clara, CA - **Twitter:** @PaloAltoNtwks (128,951 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/30086/ (22,313 employees on LinkedIn®) - **Ownership:** NYSE: PANW **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 61% Small-Business, 39% Mid-Market #### What Are Portkey's Pros and Cons? **Pros:** - Integrations (6 reviews) - Ease of Use (5 reviews) - Easy Integrations (5 reviews) - Customer Support (4 reviews) - Features (4 reviews) **Cons:** - Limited Features (3 reviews) - Missing Features (3 reviews) - Poor Documentation (3 reviews) - Alert Issues (2 reviews) - Complexity (2 reviews) ### What Do G2 Reviewers Say About Portkey? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **s seamless integration process** of Portkey, facilitating quick deployment and extensive API management capabilities. - Users highlight the **simplicity and performance** of Portkey, making API management straightforward and efficient. - Users value the **easy integrations** of Portkey, appreciating its straightforward API use and seamless deployment process. - Users commend the **responsive customer support** of Portkey, appreciating the direct assistance from knowledgeable engineers. - Users appreciate the **smooth integration** and **quick support** of Portkey, enhancing the overall AI deployment experience. **Cons:** - Users note a **limited feature set** , especially lacking flexibility for last-minute adjustments and advanced analytics. - Users criticize the **missing features** in Portkey, such as advanced analytics and data export options, hindering usability. - Users find the **poor documentation** of Portkey frustrating, often leaving them to troubleshoot issues independently. - Users find the **lack of control** over destination choices limiting, impacting the overall experience of Portkey. - Users find the **complexity** of Portkey challenging, especially for newcomers navigating its numerous features and bugs. #### What Are Recent G2 Reviews of Portkey? **"[Best way to manage and scale LLM apps without losing control](https://www.g2.com/survey_responses/portkey-review-12511216)"** **Rating:** 4.5/5.0 stars *— Verified User in Marketing and Advertising* [Read full review](https://www.g2.com/survey_responses/portkey-review-12511216) --- **"[Portkey Brings Observability, Control, and Cost Clarity to LLMOps](https://www.g2.com/survey_responses/portkey-review-12546365)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/portkey-review-12546365) --- ### 22. [BigPanda](https://www.g2.com/products/bigpanda/reviews) BigPanda is an agentic IT operations platform that enables enterprises to keep the digital world running by transforming manual and reactive human processes into intelligent, autonomous systems. The world’s most trusted brands rely on BigPanda to detect, respond to, and prevent IT incidents at machine speed, improving operational efficiency and delivering exceptional service reliability to their customers. Our primary users include IT Operations (ITOps), Network Operations Centers (NOC), Major Incident Management, Change Management,, and Site Reliability Engineering (SRE) teams that face increasing challenges due to the complexities of modern IT infrastructure. Enterprises spend $250 billion annually on manual, human-driven IT operations, and it doesn’t scale. Teams are hindered by slow, reactive, and manual ITOps and incident management processes that cannot keep up with the scale and rapid pace of change in today's digital landscape. As a result, enterprises experience service outages and increased operational costs, detracting from their ability to innovate and improve service delivery. BigPanda addresses these challenges by transforming the overwhelming volume of IT alerts and incidents into automated, actionable workflows. By leveraging AI agents, advanced algorithms, and machine learning, the platform unifies events and IT knowledge, correlates incidents across domains, and automates triage and investigation. These capabilities streamline the incident response process and reduce the time spent on manual tasks, allowing IT professionals to focus on strategic initiatives rather than being bogged down by routine firefighting. The key capabilities of BigPanda include: - AI Incident Prevention helps teams stop change-related incidents before they happen with scalable, proactive change and problem management. - AI Detection and Response correlates signals and surfaces critical context, so your teams can act before incidents escalate. - The BigPanda L1 Agent strengthens your first line of defense by automating L1 NOC workflows end to end and scaling L1 operations without increasing headcount. - AI Incident Assistant helps IT teams streamline major incidents, including collaboration, investigation, and resolution, to reduce the impact on the business. These capabilities are powered by the BigPanda IT Knowledge Graph, which is purpose-built to enable an AI-first data strategy by capturing your siloed and fragmented data and using it to power insights and automation. BigPanda integrates seamlessly with existing IT tools, empowering enterprises to automate incident response workflows and gain real-time visibility into IT operations. Automating repetitive IT operations tasks helps organizations minimize human error and accelerate resolution times, while the integration capabilities ensure that teams can leverage their current toolsets without disruption. Additionally, BigPanda offers advanced analytics that provide valuable insights into operational performance, helping organizations make informed decisions that enhance service availability and drive business growth. By utilizing BigPanda, enterprises can significantly reduce their IT operating costs while improving service reliability and overall business agility. The platform empowers teams to proactively manage incidents, mitigate outage risk, and enhance customer satisfaction. As organizations continue to evolve amid digital transformation, BigPanda stands out as a critical tool for modern enterprise IT operations, enabling them to thrive in an increasingly complex environment. **Average Rating:** 4.5/5.0 **Total Reviews:** 117 **How Do G2 Users Rate BigPanda?** - **Systems Monitoring:** 9.2/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 8.8/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Reporting:** 8.6/10 (Category avg: 8.8/10) **Who Is the Company Behind BigPanda?** - **Seller:** [BigPanda](https://www.g2.com/sellers/bigpanda) - **Company Website:** https://bigpanda.io - **Year Founded:** 2012 - **HQ Location:** Mountain View, California - **Twitter:** @bigpanda (3,072 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2598034/ (333 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Developer, Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 56% Enterprise, 36% Small-Business #### What Are BigPanda's Pros and Cons? **Pros:** - Alerting System (1 reviews) - Alert Management (1 reviews) - Automation (1 reviews) - Easy Integrations (1 reviews) - Incident Management (1 reviews) ### What Do G2 Reviewers Say About BigPanda? *AI-generated summary from verified user reviews* **Pros:** - Users value the **noise reduction and streamlined incident management** from BigPanda's alerting system, enhancing workflow efficiency. - Users value the **effective alert management** of BigPanda, which reduces noise and streamlines incident handling. - Users value the **automation of workflows** in BigPanda, enhancing efficiency and reducing noise in incident management. - Users value the **easy integrations** of BigPanda, enhancing incident management and automating workflows seamlessly. - Users value the **noise reduction** and streamlined workflows of BigPanda, enhancing efficiency in incident management. #### What Are Recent G2 Reviews of BigPanda? **"[The core problems BigPanda solves](https://www.g2.com/survey_responses/bigpanda-review-13050234)"** **Rating:** 4.5/5.0 stars *— Jean-Christophe L.* [Read full review](https://www.g2.com/survey_responses/bigpanda-review-13050234) --- **"[Effortless Incident Management with Real-Time Insights](https://www.g2.com/survey_responses/bigpanda-review-13064796)"** **Rating:** 4.5/5.0 stars *— Palak G.* [Read full review](https://www.g2.com/survey_responses/bigpanda-review-13064796) --- #### What Are G2 Users Discussing About BigPanda? - [How do you use Bigpanda?](https://www.g2.com/discussions/how-do-you-use-bigpanda) - [What is the use of Bigpanda?](https://www.g2.com/discussions/what-is-the-use-of-bigpanda) - 1 comment - [Is BigPanda a SaaS?](https://www.g2.com/discussions/is-bigpanda-a-saas) - 1 comment - [What does BigPanda do?](https://www.g2.com/discussions/what-does-bigpanda-do) ### 23. [IBM Concert platform](https://www.g2.com/products/ibm-concert-platform/reviews) IBM Concert® is an agentic IT Ops platform that creates an adaptable, unified operational layer across your environment. It connects signals, generates shared context, and coordinates action across teams and tools, so your entire system operates as one. With cross-domain intelligence, Concert helps you reduce risk, maintain business continuity, improve performance, and optimize cost across the stack. Powered by agentic AI, it surfaces what matters, prioritizes business impact, and orchestrates action through governed workflows.  **Average Rating:** 4.2/5.0 **Total Reviews:** 23 **How Do G2 Users Rate IBM Concert platform?** - **Artificial Intelligence:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind IBM Concert platform?** - **Seller:** [IBM](https://www.g2.com/sellers/ibm) - **Company Website:** https://www.ibm.com - **Year Founded:** 1911 - **HQ Location:** Armonk, New York, United States - **Twitter:** @IBMSecurity (74,660 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (328,202 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 43% Small-Business, 35% Mid-Market #### What Are IBM Concert platform's Pros and Cons? **Pros:** - Ease of Use (13 reviews) - Insights (11 reviews) - Automation (8 reviews) - Easy Setup (8 reviews) - Problem Solving (5 reviews) **Cons:** - Learning Difficulty (6 reviews) - Complex Setup (4 reviews) - Learning Curve (4 reviews) - Integration Issues (3 reviews) - Limited Customization (3 reviews) ### What Do G2 Reviewers Say About IBM Concert platform? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of IBM Concert, enjoying streamlined management and actionable insights in one place. - Users value the **end-to-end visibility** of IBM Concert, enhancing collaboration and focus on critical issues effortlessly. - Users value the **automation capabilities** of IBM Concert, enhancing efficiency and minimizing manual workload across teams. - Users find the **easy setup** of IBM Concert beneficial for smooth initial configuration and efficient monitoring. - Users value the **effective problem-solving capabilities** of IBM Concert, which streamline issue management and enhance operational efficiency. **Cons:** - Users face a **steep learning curve** with IBM Concert, finding it complex and requiring time to master its features. - Users find the **complex setup** of IBM Concert challenging, particularly for new users needing smoother onboarding and guidance. - Users face a challenging **learning curve** with IBM Concert, making it hard to fully grasp its features. - Users experience **integration issues** with IBM Concert, highlighting the need for smoother connections and clearer setup processes. - Users find the **limited customization** options on IBM Concert restricts flexibility, impacting overall usability for teams. #### What Are Recent G2 Reviews of IBM Concert platform? **"[Unified Dashboard with Streamlined Prioritization](https://www.g2.com/survey_responses/ibm-concert-platform-review-12394702)"** **Rating:** 4.0/5.0 stars *— Kumar R U B.* [Read full review](https://www.g2.com/survey_responses/ibm-concert-platform-review-12394702) --- **"[IBM Concert Speeds Up Risk Management and Issue Detection with AI](https://www.g2.com/survey_responses/ibm-concert-platform-review-12865276)"** **Rating:** 5.0/5.0 stars *— manjusha l.* [Read full review](https://www.g2.com/survey_responses/ibm-concert-platform-review-12865276) --- ### 24. [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) SolarWinds® Observability is a comprehensive full-stack observability solution designed to meet the diverse needs of modern organizations, regardless of their size. This solution provides deep visibility into hybrid ecosystems, enabling users to monitor and manage both on-premises and cloud environments effectively. By optimizing performance and ensuring availability across distributed hybrid IT infrastructures, SolarWinds Observability supports organizations in navigating the complexities of their IT environments. Targeted at IT professionals and organizations that require robust monitoring capabilities, SolarWinds Observability caters to a wide range of use cases. It is particularly beneficial for businesses operating in hybrid environments, where the integration of on-premises and cloud resources is essential. The solution allows users to gain a holistic view of their networks, applications, databases, and user experiences, thereby facilitating better decision-making and operational efficiency. This is especially crucial in today’s fast-paced digital landscape, where downtime can significantly impact service reliability and customer satisfaction. One of the standout features of SolarWinds Observability is its built-in intelligence powered by AIOps capabilities. This functionality accelerates issue remediation by enabling users to detect, troubleshoot, and resolve problems more efficiently. The advanced predictive analysis and anomaly-based alerts help organizations proactively address potential issues before they escalate, ultimately reducing downtime and enhancing service reliability. Additionally, the solution's log pattern analysis further streamlines the troubleshooting process, allowing IT teams to focus on strategic initiatives rather than being bogged down by operational challenges. SolarWinds Observability offers flexibility in deployment, providing users with the option to choose between self-hosted and SaaS models. The self-hosted option integrates seamlessly with other SolarWinds services, such as security and storage monitoring, while the SaaS option is tailored for deeper monitoring of custom and cloud-based applications. This adaptability ensures that organizations can select the deployment method that best aligns with their operational needs and infrastructure. Moreover, SolarWinds Observability stands out by consolidating multiple monitoring tools into a single, integrated solution. This not only simplifies the monitoring process but also helps organizations reduce costs associated with managing disparate systems. By offering comprehensive visibility across hybrid IT environments, SolarWinds Observability empowers organizations to optimize their operations and enhance overall performance. **Average Rating:** 4.3/5.0 **Total Reviews:** 816 **How Do G2 Users Rate SolarWinds Observability?** - **Systems Monitoring:** 7.8/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 7.2/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Reporting:** 8.9/10 (Category avg: 8.8/10) **Who Is the Company Behind SolarWinds Observability?** - **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) - **Company Website:** https://www.solarwinds.com - **Year Founded:** 1999 - **HQ Location:** Austin, TX - **Twitter:** @solarwinds (19,570 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/166039/ (2,824 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Network Engineer, Network Administrator - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 44% Enterprise, 36% Mid-Market #### What Are SolarWinds Observability's Pros and Cons? **Pros:** - User Interface (41 reviews) - Alerting System (22 reviews) - Ease of Use (21 reviews) - Monitoring (21 reviews) - Visibility (21 reviews) **Cons:** - Learning Curve (13 reviews) - Poor Customer Support (12 reviews) - Usability Issues (11 reviews) - Expensive (10 reviews) - Licensing Issues (9 reviews) ### What Do G2 Reviewers Say About SolarWinds Observability? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **intuitive dashboards** of SolarWinds Observability, which enhance management and monitoring capabilities significantly. - Users value the **automation and flexibility** of the Alerting System, enhancing efficiency and proactive monitoring capabilities. - Users find SolarWinds Observability's **intuitive interface** and dashboards make monitoring and troubleshooting effortless and efficient. - Users value the **comprehensive visibility** provided by SolarWinds Observability, enhancing their monitoring and management of systems. - Users appreciate the **easy-to-read dashboards** of SolarWinds Observability, streamlining system management and enhancing monitoring efficiency. **Cons:** - Users face a significant **learning curve** in fully utilizing SolarWinds Observability's features, necessitating additional training and resources. - Users express frustration over **poor customer support** , finding it unhelpful and often forcing them to monitor issues manually. - Users experience **usability issues** , particularly with a cluttered interface and a steep learning curve for new features. - Users find the **pricing can escalate quickly** , making SolarWinds Observability expensive for larger setups and features. - Users find the **complex licensing** of SolarWinds Observability challenging and feel costs should be minimized for accessibility. #### What Are Recent G2 Reviews of SolarWinds Observability? **"[Powerful, Scalable Monitoring with Strong Integrations and AI-Driven Insights](https://www.g2.com/survey_responses/solarwinds-observability-review-12939607)"** **Rating:** 5.0/5.0 stars *— Marc R.* [Read full review](https://www.g2.com/survey_responses/solarwinds-observability-review-12939607) --- **"[Powerful Database Observability](https://www.g2.com/survey_responses/solarwinds-observability-review-12663147)"** **Rating:** 4.5/5.0 stars *— Naveen T.* [Read full review](https://www.g2.com/survey_responses/solarwinds-observability-review-12663147) --- #### What Are G2 Users Discussing About SolarWinds Observability? - [What is SolarWinds Network Performance Monitor used for?](https://www.g2.com/discussions/what-is-solarwinds-network-performance-monitor-used-for) - 2 comments - [What is SolarWinds NetFlow Traffic Analyzer used for?](https://www.g2.com/discussions/what-is-solarwinds-netflow-traffic-analyzer-used-for) - 1 comment - [What is SolarWinds Network Configuration Manager used for?](https://www.g2.com/discussions/what-is-solarwinds-network-configuration-manager-used-for) - [What is SolarWinds Storage Resource Monitor used for?](https://www.g2.com/discussions/what-is-solarwinds-storage-resource-monitor-used-for) - [What is SolarWinds Log Analyzer used for?](https://www.g2.com/discussions/what-is-solarwinds-log-analyzer-used-for) ### 25. [Coralogix](https://www.g2.com/products/coralogix/reviews) Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events, enhancing operational efficiency and reducing total cost of ownership by up to 70%. Coralogix stands out for its simple pricing model, based solely on data volume ingested and retained, and offers free, fast customer support with less than 30 second response time and 1 hour resolution time. Our platform covers the entire range of observability with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all streamlined for quick integration and immediate value. Components within the stream store the system state to provide stateful insights and real-time alerting without ever needing to index the data — so there are never any trade-offs to achieve observability. Once ingested, parsed, and enriched, data is written remotely to an archive bucket controlled by the client. The archive can be queried directly at any time, from the platform UI or via CLI, giving users infinite retention with full control over, and access to, their data. View and query your data from any dashboard using any syntax. Coralogix has successfully completed relevant security and privacy compliances by BDO including GDPR, SOC 2, PCI, HIPAA, and ISO 27001/27701. **Average Rating:** 4.6/5.0 **Total Reviews:** 339 **How Do G2 Users Rate Coralogix?** - **Systems Monitoring:** 8.7/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 6.7/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Reporting:** 8.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Coralogix?** - **Seller:** [Coralogix](https://www.g2.com/sellers/coralogix) - **Company Website:** https://www.coralogix.com - **Year Founded:** 2014 - **HQ Location:** San Francisco, CA - **Twitter:** @Coralogix (4,102 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3763125/ (588 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, DevOps Engineer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 53% Mid-Market, 34% Enterprise #### What Are Coralogix's Pros and Cons? **Pros:** - Ease of Use (82 reviews) - Log Management (70 reviews) - Customer Support (65 reviews) - Real-time Monitoring (57 reviews) - User Interface (57 reviews) **Cons:** - Learning Curve (25 reviews) - Missing Features (25 reviews) - Difficult Learning (24 reviews) - Slow Performance (24 reviews) - Learning Difficulty (22 reviews) ### What Do G2 Reviewers Say About Coralogix? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of Coralogix, praising its simple setup and seamless integrations for data monitoring. - Users value the **seamless integration of logs, metrics, and alerts** , enhancing speed and accuracy in root-cause analysis. - Users praise the **excellent customer support** from Coralogix, ensuring quick resolutions and enhanced user experience. - Users love the **real-time monitoring** of Coralogix, enhancing understanding of user behavior and improving incident response. - Users value the **user-friendly interface** of Coralogix, making log searching and data exporting effortless. **Cons:** - Users find the **learning curve steep** , making navigation and understanding features challenging for beginners. - Users find the **missing feature for downloadable log results** a drawback, complicating searches for specific strings. - Users find **difficult learning** as a challenge, especially beginners struggling to navigate and master Coralogix's features. - Users experience **slow performance** with Coralogix, facing long load times and issues with log retrieval. - Users find the **learning difficulty** of Coralogix challenging, noting its overwhelming options and complex features for beginners. #### What Are Recent G2 Reviews of Coralogix? **"[Coralogix Game Changer Logging Tool](https://www.g2.com/survey_responses/coralogix-review-11633887)"** **Rating:** 4.5/5.0 stars *— Shakti V.* [Read full review](https://www.g2.com/survey_responses/coralogix-review-11633887) --- **"[Reliable Log Monitoring with Room for Improvement](https://www.g2.com/survey_responses/coralogix-review-12091026)"** **Rating:** 4.5/5.0 stars *— Aayush M.* [Read full review](https://www.g2.com/survey_responses/coralogix-review-12091026) --- ## What Is AIOps Tools? [IT Infrastructure Software](https://www.g2.com/categories/it-infrastructure) ## What Software Categories Are Similar to AIOps Tools? - [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm) - [Cloud Infrastructure Monitoring Software](https://www.g2.com/categories/cloud-infrastructure-monitoring) - [Observability Software](https://www.g2.com/categories/observability-software) --- ## How Do You Choose the Right AIOps Tools? ### What You Should Know About AIOps Tools and Platforms ### AIOps Platforms software buying insights at a glance Modern IT environments generate enormous volumes of operational data across infrastructure, applications, and cloud services.[AIOps platforms](https://www.g2.com/categories/aiops-platforms) apply machine learning and automation to analyze that data in real time, helping IT and [DevOps](https://www.g2.com/categories/devops) teams detect anomalies, correlate alerts, and resolve incidents faster. By combining telemetry from logs, metrics, traces, and infrastructure signals, AIOps software helps teams move from reactive monitoring to proactive operations. In practice, these platforms act as a decision layer for IT operations—turning massive volumes of performance data into prioritized insights that help teams understand what’s happening across complex environments and respond before issues escalate. As cloud-native architectures, microservices, and distributed systems become the norm, AIOps platforms are becoming increasingly essential for teams responsible for uptime and performance. Buyers often adopt AIOps solutions to reduce alert fatigue, accelerate root-cause analysis, and maintain visibility across sprawling infrastructure environments. Instead of manually investigating thousands of monitoring signals, teams use automation and AI to surface the most relevant issues and recommend remediation steps. Based on G2 reviews, products in this category receive strong satisfaction scores overall, with an average star rating of 4.63 out of 5 and an average likelihood to recommend of 9.26 out of 10. Reviewers also report strong usability scores, with ease of use averaging 5.17 and ease of setup 5.03, suggesting many of the best AIOps tools are becoming more accessible to DevOps and IT operations teams.  The biggest buying pattern I see is that organizations evaluating AIOps platforms are looking for two things at once: deeper visibility into complex systems and [automation](https://www.g2.com/categories/professional-services-automation) that reduces the time to detect and resolve incidents. That’s why the best AIOps tools are often evaluated not just on monitoring capabilities, but also on how well they correlate signals, surface actionable insights, and integrate with existing observability and [incident management](https://www.g2.com/categories/incident-management) workflows. Organizations use AIOps platforms to detect anomalies across infrastructure, applications, and networks in real time while automating root-cause analysis to resolve incidents faster. They also help reduce alert noise through correlation, optimize cloud resource allocation, and provide predictive insights that allow teams to prevent outages before they impact users. Pricing for AIOps software varies widely depending on data volume, deployment scale, and automation capabilities. Entry-level solutions typically start with usage-based or node-based pricing, while enterprise AIOps solutions often use custom pricing based on telemetry ingestion, integrations, and automation features. Organizations evaluating the best AIOps tools should consider long-term operational value, including reduced downtime, fewer manual troubleshooting hours, and improved infrastructure efficiency. ### Top 5 FAQs from software buyers: - What are AIOps platforms and how do they improve IT operations? - How do AIOps solutions reduce alert noise and incident response times? - What features should I look for in the best AIOps tools? - How does AIOps software integrate with existing monitoring and observability platforms? - What are the implementation challenges of deploying AIOps platforms? G2's top-rated **AIOps platforms** software, based on verified user reviews, includes [Atera](https://www.g2.com/products/atera/reviews) **,** [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) **,** [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) **, and** [Dynatrace](https://www.g2.com/products/dynatrace/reviews) **.** ### What are the top-reviewed AIOps Platforms on G2? [Atera](https://www.g2.com/products/atera/reviews) - Number of Reviews: 316 - Satisfaction Score: 100 - Market Presence Score: 72 - G2 Score: 86 [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) - Number of Reviews: 74 - Satisfaction Score: 74 - Market Presence Score: 98 - G2 Score: 86 [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) - Number of Reviews: 109 - Satisfaction Score: 68 - Market Presence Score: 93 - G2 Score: 80 [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - Number of Reviews: 808 - Satisfaction Score: 66 - Market Presence Score: 94 - G2 Score: 80 [Datadog](https://www.g2.com/products/datadog/reviews) - Number of Reviews: 99 - Satisfaction Score: 56 - Market Presence Score: 84 - G2 Score: 70 **Satisfaction score** reflects how positively users rate and feel about a product based on review-driven signals (beyond just a star average). ([Source 2](https://www.g2.com/reports))  **Market Presence score** reflects a product’s reach and strength in the market using signals like market share, seller size, and broader visibility/impact indicators. ([Source 2](https://www.g2.com/reports)) **G2 Score** is calculated as a proprietary composite that (in simplified terms) averages Satisfaction and Market Presence to rank products within a category. ([Source 2](https://www.g2.com/reports)) Learn how G2 scores products. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..)) ### What I Often See in AIOps Platforms #### Feedback Pros: What Users Consistently Appreciate - **Real-time anomaly detection with end-to-end system performance visibility** _“Dynatrace provides deep, AI-driven monitoring and observability across hybrid and multi-cloud environments, with excellent end-to-end visibility. Its AI engine automatically detects anomalies, reduces noise, and delivers clear root-cause insights. The Dynatrace interface is clean, the topology mapping is incredibly accurate, and the single-agent deployment makes onboarding very easy.”_ _-_ [_Lokesha K._](https://www.g2.com/products/dynatrace/reviews/dynatrace-review-12223944)_, Dynatrace Review_ - **User-friendly dashboards simplifying monitoring across complex distributed environments** **“** _Datadog gives us a single observability layer that ties metrics, logs, traces, and AI-driven insights together. What I like most is how fast it is to instrument new services, define custom metrics, and build dashboards that actually help teams make decisions. We also use Datadog extensively for deploying internal AI agents—its event streams, log ingestions, and metric pipelines make it easy to create intelligent triggers and automated workflows. The correlation between logs → metrics → alerts is incredibly powerful, and the AI-based anomaly detection has helped us reduce blind spots in our observability stack.”_ _-_ [_Ajay V._](https://www.g2.com/products/datadog/reviews/datadog-review-12011820)_, Datadog Review_ - **Automated insights that reduce troubleshooting time across infrastructure layers** **“** _Best about ServiceNow IT Operations Management is how it brings everything together in one place—from real-time infrastructure visibility to automated workflows. It cuts through alert noise, helps spot issues before they impact users, and saves a lot of time with smart automation. It just makes IT operations feel more in control and less reactive. Integration connection support is broader and easier to use. Can use day-to-day process automation and tasks.“_ _-_ [_Anil P._](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-11494216)_, ServiceNow IT Operations Management_ #### Cons: Where Many Platforms Fall Short - **Steep learning curve for new users configuring advanced features** **“** _The initial implementation can be complex. Discovery tuning, CMDB cleanup, and event correlation rules require careful planning. If the data foundation is not clean, the value of ITOM decreases quickly. Licensing and overall cost can also be significant, particularly for mid-sized organizations. It’s powerful, but it’s not lightweight. There’s also a learning curve. Administrators need proper training to fully leverage automation and event management capabilities.”_ _-_ [_Dharamveer p_](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12414550)_.,_ _ServiceNow IT Operations Management_ - **Complex initial setup requiring significant configuration across monitoring sources** _“If I had to point out the area of improvement, the integration with non-IBM products can feel a bit restrictive compared to its seamless support for the IBM ecosystem. When we try to bring in third-party or custom black box applications, the setup requires more manual heavy lifting than the plug-and-play experience we get with native IBM tools. Additionally, the notification system can be a bit overwhelming if you don't spend a significant amount of time fine-tuning your alert threshold and smart alerts. You can quickly find yourself dealing with a noisy volume of warnings that aren't all machine critical, which can lead to alert fatigue for on-call technicians.”_ _-_ [_Andrea F._](https://www.g2.com/products/ibm-instana/reviews/ibm-instana-review-12278638)_, IBM Instana Review_ - **Interface complexity when navigating large volumes of operational data** _“User interface contains an overwhelming amount of features that make it difficult to navigate through. Categorization is often innacurate and causes problems with finding specific logs. Time-frame functionalities are often buggy and unreliable. It's unclear how to integrates bugs from application in development to DataDog log system.”_ _-_ [_Aviv Y_](https://www.g2.com/products/datadog/reviews/datadog-review-11173766)_., Datadog Review_ ### My Expert Takeaway on AIOps Platforms in 2026 Based on G2 reviews, products in the AIOps platforms category perform strongly across the indicators that typically signal real operational value. Reviewers report an average star rating of 4.63/5 and a likelihood-to-recommend score of 9.26/10, alongside solid usability metrics, including 5.17 for ease of use and 5.03 for ease of setup. That combination suggests most teams see measurable benefits once their AIOps software is implemented and integrated into daily monitoring workflows. Where high-performing teams stand out is in how they operationalize automation and observability data. Organizations that get the most value from AIOps solutions tend to treat them as part of a broader observability strategy rather than a standalone monitoring tool. They connect telemetry sources across logs, metrics, and traces, configure alert correlation and automation rules, and continuously refine anomaly detection thresholds so teams can focus on the incidents that truly matter. I also see stronger adoption patterns among organizations operating at large digital scale—particularly in industries like financial services, SaaS, and e-commerce—where engineering teams manage distributed systems and large volumes of telemetry. In these environments, the best AIOps tools help teams surface meaningful signals from noisy monitoring data and prioritize the most impactful incidents before they affect users. If you’re evaluating whether AIOps platforms are the right investment, I recommend focusing on three early indicators: how well the platform correlates alerts across your monitoring stack, how quickly teams can identify root causes using automated insights, and whether the AIOps software integrates cleanly with your existing observability and incident management workflows. Teams that validate these areas early typically see faster incident resolution and more proactive operations. ### AIOps Platforms FAQs #### **Which AIOps platforms are best for monitoring?** [Dynatrace](https://www.g2.com/products/dynatrace/reviews) is widely used for full-stack monitoring across cloud and microservices environments using AI-driven analytics.[](https://www.g2.com/products/datadog/reviews?utm_source=chatgpt.com)[Datadog](https://www.g2.com/products/datadog/reviews) provides unified monitoring across metrics, logs, and traces, making it popular for cloud-native environments. [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) focuses on automatic application discovery and real-time performance monitoring for distributed systems. #### **Who provides the best AIOps in networking?** [Datadog](https://www.g2.com/products/datadog/reviews) helps teams track network traffic, service dependencies, and infrastructure health through real-time telemetry data.[](https://www.g2.com/products/dynatrace/reviews?utm_source=chatgpt.com)[Dynatrace](https://www.g2.com/products/dynatrace/reviews) applies AI-driven analytics to correlate signals across network, infrastructure, and applications to quickly pinpoint root causes of issues.[](https://www.g2.com/products/atera/reviews)[Atera](https://www.g2.com/products/atera/reviews) focuses on AI-powered monitoring and automation for IT teams managing endpoints, networks, and remote infrastructure. #### **Will AIOps replace DevOps?** AIOps is designed to support DevOps teams rather than replace them by automating operational analysis and incident detection. For example,[](https://www.g2.com/products/servicenow-it-operations-management/reviews)[ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) helps teams automate event correlation and incident response across IT environments, while[](https://www.g2.com/products/dynatrace/reviews?utm_source=chatgpt.com)[Dynatrace](https://www.g2.com/products/dynatrace/reviews) provides AI-driven insights that help engineers identify issues faster. In practice, AIOps reduces manual monitoring work while DevOps teams focus on building, deploying, and improving systems. #### **Which AIOps solution is best for large-scale enterprise systems?** Large enterprises often seek AIOps platforms that can monitor complex, hybrid, and multi-cloud environments at scale.[](https://www.g2.com/products/dynatrace/reviews?utm_source=chatgpt.com)[Dynatrace](https://www.g2.com/products/dynatrace/reviews) is known for AI-driven observability and automatic service discovery across large distributed systems.[](https://www.g2.com/products/servicenow-it-operations-management/reviews)[ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) provides enterprise event management and automated incident workflows tied to service management processes.[ ](https://www.g2.com/products/datadog/reviews?utm_source=chatgpt.com) #### **Which AIOps software integrates with DevOps workflows?** [Datadog](https://www.g2.com/products/datadog/reviews) integrates with CI/CD tools and cloud platforms to monitor deployments and performance changes.[](https://www.g2.com/products/dynatrace/reviews?utm_source=chatgpt.com)[Dynatrace](https://www.g2.com/products/dynatrace/reviews) connects with Kubernetes, Jira, and collaboration tools to automate alerting and root-cause analysis. [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) provides real-time observability for containerized and microservices environments used in modern DevOps pipelines. #### Sources - [G2 Research Hub](https://research.g2.com/insights/demo-automation) - [G2 Research Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies) - [G2 Market Presence Score Overview](https://www.g2.com/reports) Researched and written by[](https://research.g2.com/insights/author/gauri-pawsey)[Tian Lin](https://research.g2.com/insights/author/tian-lin) Last updated on: March 16, 2026