Voxbone, now part of Bandwidth Reviews & Product Details

Voxbone, now part of Bandwidth Overview

What is Voxbone, now part of Bandwidth?

"Whether digital native or plotting a pain-free path to the cloud, businesses can achieve instant global scale for their communications with our enterprise-grade worldwide voice and messaging network. Our compliant, elastic SIP trunking services and phone numbers deliver fully localized presence on a global scale, on demand, across 93% of the world's economy. It's why we're the voice infrastructure partner of choice for the majority of Leaders in Gartner's Magic Quadrants for UCaaS and CCaaS. Acquired by Bandwidth in 2020, we count among our happy customers Uber, Skype, Zoom, 8x8, Dialpad, NICE inContact, Orange Business Services, Aircall, Telefónica and Serenova."

Voxbone, now part of Bandwidth Details
Languages Supported
English
Product Description

Carrier-grade CaaS (Communications as a Service) platform and API, for on-demand voice and SMS in 60+ countries so there's no more need for PSTN lines.


Seller Details
Seller
Voxbone
Company Website
Year Founded
2005
HQ Location
Brussels, Belgium
Twitter
@voxbone
4,781 Twitter followers
LinkedIn® Page
www.linkedin.com
171 employees on LinkedIn®

Overview Provided by:
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Voxbone, now part of Bandwidth Reviews

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Ratings (1)
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UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The system is scalable, versatile and can support high loads. Their API is robust, the documentation detailed, they offer coverage where competitors can't. Portability where competitors cant. Review collected by and hosted on G2.com.

What do you dislike?

Their pricing is not flexible, they fight to keep their pricing tiers and seem non-understanding to the needs of a startup. I have tried to negotiate with them many times to get "help" to scale and there was no flexibility whatsoever, the same happened when we had to port multiple numbers from other providers that were not at range. At this moment I am still waiting for an answer to a pricing related ticket that is beeing ignored for a month. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Careful what you sign, it might come back bite you in the *ss Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use their DID numbers. They offer great coverage, quality and multiple customization methods. We are also planning to expand to SMS soon. Review collected by and hosted on G2.com.

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AT
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Expand our coverage and services, reach more customer. Review collected by and hosted on G2.com.

What do you dislike?

Direct sales to small customers, Best Sales support, mobile coverage expansion. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

technical skills sip services Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Increase sales in specific country Review collected by and hosted on G2.com.

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Chief Executive Officer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Really like the autoprovisionning platform and the work that was done to integrate and automate with API's Review collected by and hosted on G2.com.

What do you dislike?

Prices have become outrageous with time and world has moved and Voxbone hasnt realized apparently.

Also because of your automation, you should be price champions in order not to open door to competition. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Getting DIDs easily Review collected by and hosted on G2.com.

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ET
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Voxbone makes it unbelievably easy to set up and manage global business communications. Review collected by and hosted on G2.com.

What do you dislike?

Limited coverage in countries and Web interface UI. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easily availability of DID's and Tollfree and their delivery system. Review collected by and hosted on G2.com.

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Response from Hayley Rodgers of Voxbone, now part of Bandwidth

Thank you for leaving a review. We agree that Voxbone simplifies how businesses can manage their global comms. We’re currently in the process of overhauling our portal user experience, so make sure to keep an eye out! Once these new features come online, we'd love your feedback in an updated review.

Last year we launched our full voice stack, which replaces the voice functionality of legacy carriers in the cloud, in 25 countries. Our team is working just as hard this year to expand our coverage. Most recently, we launched in Thailand and have some exciting new territories in the pipeline! With our on-demand DID numbers in over 9,000 area codes across 65+ countries, you can reach 92% of the world economy, all with Voxbone.

UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

pretty easy to setup; configure and make changes Review collected by and hosted on G2.com.

What do you dislike?

not exactly the cheapest platform out there Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

manage support text messages from customers Review collected by and hosted on G2.com.

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