Voxbone, now part of Bandwidth Reviews & Product Details

Voxbone, now part of Bandwidth Overview

What is Voxbone, now part of Bandwidth?

"Whether digital native or plotting a pain-free path to the cloud, businesses can achieve instant global scale for their communications with our enterprise-grade worldwide voice and messaging network. Our compliant, elastic SIP trunking services and phone numbers deliver fully localized presence on a global scale, on demand, across 93% of the world's economy. It's why we're the voice infrastructure partner of choice for the majority of Leaders in Gartner's Magic Quadrants for UCaaS and CCaaS. Acquired by Bandwidth in 2020, we count among our happy customers Uber, Skype, Zoom, 8x8, Dialpad, NICE inContact, Orange Business Services, Aircall, Telefónica and Serenova."

Voxbone, now part of Bandwidth Details
Languages Supported
English
Product Description

Carrier-grade CaaS (Communications as a Service) platform and API, for on-demand voice and SMS in 60+ countries so there's no more need for PSTN lines.


Seller Details
Seller
Voxbone
Company Website
Year Founded
2005
HQ Location
Brussels, Belgium
Twitter
@voxbone
4,781 Twitter followers
LinkedIn® Page
www.linkedin.com
171 employees on LinkedIn®

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Voxbone, now part of Bandwidth Reviews

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EP
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The only thing is probably useful is the web portal, otherwise it is a complete disaster. Review collected by and hosted on G2.com.

What do you dislike?

We have so many problems with Voxbone and if I knew it in advance, I would definitely avoid them, e.g.

- you buy Brazilian phone number but you can not use Voxout for local calls

- porting process takes ages, even in the US. I think they are missing some certifications and therefore they have to ask a number of redundant questions

- The prices are extremely high and do not reflect the value

- etc. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We aimed to have to have solution that enables us to buy phone numbers and ability to make calls internationally. Review collected by and hosted on G2.com.

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Marketer Executive
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Interface of tool is nice and easy to use although the support is slow. Review collected by and hosted on G2.com.

What do you dislike?

Commercially, they behave like beasts where they simply increase the normal channel pricing from 8 eur/month to 15 eur/month so by 187% with just 7 days warning period. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do not use them at all they will benefit from the fact your prices are going up to increase them more and more. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Nothing really. What they propose is available anywhere. Review collected by and hosted on G2.com.

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Response from Hayley Rodgers of Voxbone, now part of Bandwidth

Hi Darya,

Thank you for leaving a review!

It’s great to hear you think our portal is simple to use. In true cloud-native fashion, we encourage our customers to be self-sufficient and manage their coverage in real-time. That being said, we have 24/7 NOC support, and our Customer Success Managers work around the clock to ensure we offer the best possible customer experience.

As you know, our coverage is available in over 65 high-value markets through a single SIP connection. The team is working hard this year to expand our footprint, with an expansive roadmap planned for 2020.

You're right that we made some adjustments to pricing for 2020 (both up and down), in line with inflation and varying costs from our suppliers. Our updated pricing structure is designed to benefit our customers as they scale, so the more you spend the cheaper it becomes. We haven’t adjusted our prices for inflation in over a decade, meaning that they’ve declined steeply in real terms.

Our Customer Success team is more than happy to chat through the changes in more detail if you’d like - please don’t hesitate to drop them a line.

Thanks, Voxbone.

Pres
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

We've have had DIDs on voxbone for 13 + years. The ability to order DIDs in multiple countries and set them up quickly was unique when we started with them in 2006. The reliability and stability for the most part has been appreciated. The quality has been adequate, and the portal for the most part is reasonably easy to navigate. They were ahead of their time when they started in 2005, and they're service has lowered communication costs overall. Review collected by and hosted on G2.com.

What do you dislike?

Beware of their MMC. We've been a customer since 2006. They're contracts / or Monthly Minimum Contract has No flexibility. Our company is scaling back, and were locked into overpaying for DIDs, or having the choice of losing our DIDs and services all together if we cancel or change the current MMC were on. We've been through all the growing pains of voxbone, outages, having to change out DIDs, quality issues, but they've made strides. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Beware of their contracts. There is no flexibility and you'll end up overpaying significantly if your project ends, lose a customer, or have a loss of revenue. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Voxbone has allowed consumers and business to communicate worldwide at a fraction of the price. Review collected by and hosted on G2.com.

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Response from Hayley Rodgers of Voxbone, now part of Bandwidth

Hi Ryan, we are sorry you feel your experience with Voxbone has been a negative one.

It’s a shame we couldn’t get more than 1 star considering you mentioned our quality, reliability, and scalability.

With regards to our pricing, all terms and conditions are clearly indicated in the contract. These are the standard terms that apply to all our customers.

If you'd like to discuss further, please reach out with any questions.

Thanks,

Voxbone

CC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The Quality of the connections and the amount of POPs. Review collected by and hosted on G2.com.

What do you dislike?

The pricing of the products 1s much too high compared to the competition. Too much bureaucracy, Slow and difficult porting process. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Beware, the contracts are problematic. They won't let you go if they can. Difficult to end. And the pricing is much too high. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Selling foreign phone numbers. Growing over the country borders Review collected by and hosted on G2.com.

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Response from Hayley Rodgers of Voxbone, now part of Bandwidth

Hi, thank you for leaving a review. We are sorry you feel your experience with us hasn’t been a positive one. It’s a shame that we couldn’t get another star for our Quality of the connections and the amount of PoPs!

With regards to our pricing, all terms and conditions are clearly indicated in the contract. These are the standard terms that apply to all our customers.

If you'd like to discuss further, please reach out with any questions.

Thanks,

Voxbone