Voxbone, now part of Bandwidth Reviews & Product Details

The only thing is probably useful is the web portal, otherwise it is a complete disaster. Review collected by and hosted on G2.com.

We have so many problems with Voxbone and if I knew it in advance, I would definitely avoid them, e.g.

- you buy Brazilian phone number but you can not use Voxout for local calls

- porting process takes ages, even in the US. I think they are missing some certifications and therefore they have to ask a number of redundant questions

- The prices are extremely high and do not reflect the value

- etc. Review collected by and hosted on G2.com.

Voxbone provided instant global reach and a robust network on which to overlay our services. Our scenario is somewhat unconventional when compared to a standard call flow that most customers of theirs are using which caused some teething issues early on but Voxbone were quick to provide a dedicated engineering resource that worked with us over a period of weeks to ensure that the service was operating as expected before we launched with our customers.

Our account manager has been excellent while we've been working with Voxbone, securing competitive rates and being reachable at all hours to help when needed. Review collected by and hosted on G2.com.

Voxbone's commercial model is a bit of an outlier when compared with other players in the market. For instance, there is no PPM option for inbound calls, its channelized billing only here. Outbound calls are also different compared with others, as Voxbone charge for a "channel" as well as PPM whereas others only charge a PPM rate. Review collected by and hosted on G2.com.

Great coverage with a local presence, ease of use, modern portal, and API. Review collected by and hosted on G2.com.

Coverage could be even better in Europe for some eastern European countries. Review collected by and hosted on G2.com.

Voxbones 2 way voice connectivity is a game changer in the industry. Before this, real enterprise class SIP Trunking was only available to a few through large deals with major carriers. Their ability to deliver a two-way, total PSTN replacement in over 30 countries, via public internet interconnection and with very low commitments will be a true catalyst to expand cloud communications services outside North America. Voxbone enables UCaaS and CCaaS players like us at Phoneiq.co, to rapidly expand into new markets with a SIP Trunking partner that can deliver true, enterprise grade, PSTN connectivity in a cost competitive manner. Review collected by and hosted on G2.com.

Not much to dislike really. Our experience went really well so far with them.

Onboarding was simple and once the interconnection is completed, the portal is pretty straight forward.

My one recommendation would be a better API to programmatically manage services and fully integrate our own tools into Voxbone and reduce the need for manual configs from their portal. Review collected by and hosted on G2.com.

Not a single ticket missed.

Every case is resolved in timely manner, the worst time is - end of current business day, some, are <5 minutes.

Make test pcap from web in real time, saves efforts, time and - money.

Clear rules. Review collected by and hosted on G2.com.

It could be considered 'costly', at a glance.

But quality comes with reasonable prices. Review collected by and hosted on G2.com.

Voxbone is by far the fastest and easiest Int'l carrier I have worked with to date. Add to that their amazing support staff who are always quick to respond, always genuinely friendly and knowledgeable and you just have an all-around great carrier to work with. I always look forward to doing business with Voxbone. Review collected by and hosted on G2.com.

Although I have been frustrated with lack of clarity on the country restrictions, I have noticed that changes are now being made so that those restrictions are more clear. On top of that, when I DO have SPECIFIC questions, I can open a ticket and a comprehensive & clear response is promptly returned to me defining exactly what I need to know. Again...fast, amazing and so helpful! Review collected by and hosted on G2.com.

The portal - We're a little behind the curve with using carrier APIs, so the portal and functionality is very important for us. Here we order numbers, complete legislation uploads, initiate porting, raise faults and configure numbers in a variety of ways. The portfolio of numbers also means we don't need to manage multiple suppliers; this is great for a busy team like mine. Review collected by and hosted on G2.com.

Losing the number migration ability (this is now all handled via laborious porting form processes) and it costs us far more. Port away charging is way too expensive and that's unfair to the 'partners' you work with. Prepay minutes - this protects Voxbone from risk, but for high volume long standing partners you use, it's pretty backwards to ask for prepay. We have have had 3 outages spanning hundreds of customers due to this mechanism failing. Acquiring consecutive ranges of numbers in painful without a portal. We should be trusted to pull them without an administration charge. Review collected by and hosted on G2.com.

Interface of tool is nice and easy to use although the support is slow. Review collected by and hosted on G2.com.

Commercially, they behave like beasts where they simply increase the normal channel pricing from 8 eur/month to 15 eur/month so by 187% with just 7 days warning period. Review collected by and hosted on G2.com.

What I like the most is the speed of purchase of global phone numbers, through its good service and guidance the configuration is done in minutes.

My administration in HR handles high quality with this communication provider.

Your support team is quite useful.

The interface is easy to use so the creation of sub-account and configuration of channels and numbers is possible in a practical way.

Stable lines.

Our permanently accredited shipments and receptions are always secure and up to date due to communication regardless of location. Years of quality, I hope they continue to grow. Review collected by and hosted on G2.com.

The relation quality-price is good, however they are not the most economic of the market and the demand grows together with providers of communication, there is competition. API continues to grow, but not that fast.

Well, I honestly have no complaints Review collected by and hosted on G2.com.

I like it because it allows me to have conversations without interruptions to send text messages to coordinate meetings and tasks that we will follow, it also helps me a lot when I travel because it speeds up the power of directives to my team. Review collected by and hosted on G2.com.

Some numbers may fail to send a sms or make a call, so a brief contact with support can fix the problem or replace the defective DID. Review collected by and hosted on G2.com.

What I like the most is the online platform that allows me to manage the DIDs I buy and get rid of the ones I no longer use, has a very intuitive interface, the numbers it provides are very good quality and allow me to have extensive conversations without interruptions or sound problems. Review collected by and hosted on G2.com.

It has never brought me any problem, I have no complaints about the service provided by Voxbone. Review collected by and hosted on G2.com.

I like the service that Voxbone offers because it has a very extended coverage and allows us to relate very well with our customers in other countries, also offers a platform where we handle the DIDs that are in use and eliminate the ones we no longer need. Review collected by and hosted on G2.com.

Sometimes when one buys a DID it comes with call failures, I wish they could be replaced more easily. Review collected by and hosted on G2.com.

I like it because it has a very convenient price, good quality DIDs that help me a lot to develop my activities and those of my department, I like your website where I can manage the numbers I buy, allows me to discard the DIDs that I no longer use. Review collected by and hosted on G2.com.

I have no complaints, so far the service has always been excellent. Review collected by and hosted on G2.com.

We've have had DIDs on voxbone for 13 + years. The ability to order DIDs in multiple countries and set them up quickly was unique when we started with them in 2006. The reliability and stability for the most part has been appreciated. The quality has been adequate, and the portal for the most part is reasonably easy to navigate. They were ahead of their time when they started in 2005, and they're service has lowered communication costs overall. Review collected by and hosted on G2.com.

Beware of their MMC. We've been a customer since 2006. They're contracts / or Monthly Minimum Contract has No flexibility. Our company is scaling back, and were locked into overpaying for DIDs, or having the choice of losing our DIDs and services all together if we cancel or change the current MMC were on. We've been through all the growing pains of voxbone, outages, having to change out DIDs, quality issues, but they've made strides. Review collected by and hosted on G2.com.

Voxbone I like because it is easy to manage the numbers from your website, has a very functional API and with an easy configuration, quality DIDs always at a good price, allows us to have some prologue conversations for surveys to different parts of the company involved in the process of selection and final hiring. Review collected by and hosted on G2.com.

It has not given me any problems, excellent service, with good features and easy to configure and use. Review collected by and hosted on G2.com.

1. Ease of use of Voxbone Portal.

2. Long term relationship with Voxbone (we have started in 2008...)

3. First mover on the market in the year 2000 which help us a lot to implement our international business.

4. API interfacing

5. Mobile services Review collected by and hosted on G2.com.

1. The churn in Account Management is a real problem. We understand that sales people evoluate within or out the organisation, but this is quite not easy. We are thus fixing some problem by directly contacting direct people within Voxbone to fix some issues.

2. The modification and evolution in the pricing model of Voxbone. Nowdays, some "Voice Telco" are reselling Voxbone services... and the make profit based on the price model of Voxbone.. (which is quiet unsual...)

3. For countries with open-numbering services (Luxembourg and Germany), Voxbone didn't support the open-numbering services. We have fixed this problem via a costly implementation with Voxbone LNP team.

4. The business decision to deliver termination traffic. This market is traditionnaly addressed by big players on the market who only provide termination cost. We believe in a strict market segmentation for inbound traffic and termination traffic.

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I like the service offered by Voxbone because it has good coverage and a stable network that allows us to have long conversations without interruptions, allows us to call directly to mobile phones. Review collected by and hosted on G2.com.

I haven't found any faults, the calls are always of good quality and the text messages reach their destination quickly. Review collected by and hosted on G2.com.

Instant Delivery, Postpaid Payment Options, Online raising support ticket, Instant Revert from the team, Call free for DID Review collected by and hosted on G2.com.

Admin charges are applied in case of numbers required in a specific format/series. Review collected by and hosted on G2.com.

Without a doubt, Voxbone's account management and customer-facing teams are the best amongst any provider we deal with. Not only is the account team prompt and responsive, but every facet of their organization (development, product, operations) is able and willing to interact with us when needed and help provide solutions. Review collected by and hosted on G2.com.

Perhaps some pricing could be more competitive :)

But even then, the account team is always willing to discuss commercials and find a mutually beneficial solution. Review collected by and hosted on G2.com.

I like it because it offers a stable and economical service, helps improve connectivity with my customers and allows me to buy the DIDs I need for as long as I need, in long calls you never hear interference. Review collected by and hosted on G2.com.

Some numbers come wrong and one must replace them immediately. Review collected by and hosted on G2.com.

Voxbone has got very good support and web-portal Review collected by and hosted on G2.com.

We didn't meet any problems in dealing with Voxbone Review collected by and hosted on G2.com.

The staff are incredibly attentive to any cases that are raised and all cases are dealt with efficiently and with minimum fuss.

The API makes life easy for us and we receive frequent updates via email with regards to any outages or planned works. Review collected by and hosted on G2.com.

It would be nice to have the option to upgrade trunks without the need to do this in blocks of 10 or allow traffic to burst for a small amount of time per month, outside of those minor gripes I cannot think of any negatives. Review collected by and hosted on G2.com.

Voxbone network and services expand rapidly; we use geographical, national, mobile and toll-free numbers, and the service is always impeccable. I like user-friendly interface where one can easily set-up numbers, channels, create subaccounts.

API is also available.

We were able to integrate Voxbone mobile numbers with our SMS platform sms.csc.lv That is, all incoming text messages to Voxbone numbers appear on the customer's SMS portal, which is great.

Support team is super helpful, so there are no issues whatsoever in responding to our queries. Review collected by and hosted on G2.com.

There is nothing to dislike, really. Self-service portal has easy navigation system, all the issue are solved in a timely manner. Review collected by and hosted on G2.com.

Great provider of communication services, you can get fresh numbers at a competitive price which improves the reception of numbers from our human resources call center, it is very easy to manage these numbers from the dashboard of the page because it is very intuitive and correctly deploys the necessary data, also allows a better internal connection for collaboration between employees, also has a very functional API and easy and quick configuration. Review collected by and hosted on G2.com.

In the past I have had complaints about the interface but they have improved a lot, I don't think I can find anything else that I don't like because it has optimized the performance of the communications. Review collected by and hosted on G2.com.