--- title: Vonage Contact Center (formerly NewVoiceMedia) Reviews meta_title: 'Vonage Contact Center (formerly NewVoiceMedia) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 104 reviews by the users' company size, role or industry to find out how Vonage Contact Center (formerly NewVoiceMedia) works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 104 scale: '5' date_modified: '2026-08-09' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Vonage Contact Center (formerly NewVoiceMedia) Reviews **Vendor:** Vonage **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.2/5.0 **Total Reviews:** 104 ## About Vonage Contact Center (formerly NewVoiceMedia) Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization. Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience. Drive sales and provide world class customer service with the combined power of Vonage Contact Center and Microsoft Dynamics 365. Leverage your investments in Microsoft Dynamics 365 to personalize the customer experience and provide a 360 degree view of the customer journey. The integrated cloud contact center solution enables organizations to drive external and internal customer satisfaction while providing agents exactly what they need to be productive all without leaving the app. With Vonage Contact Center for Microsoft Dynamics 365, you can transform customer experiences into true customer loyalty. ## Vonage Contact Center (formerly NewVoiceMedia) Pros & Cons **What users like:** - Users enjoy the **ease of use** of Vonage Contact Center, appreciating its smooth integration and functional dialer. (21 reviews) - Users value the **excellent customer support** of Vonage Contact Center, enhancing their overall experience with the platform. (18 reviews) - Users value the **easy setup** of Vonage Contact Center, enabling quick implementation and seamless usability for teams. (18 reviews) - Users value the **easy integrations** with CRM systems, facilitating quick implementation and user-friendly experiences. (17 reviews) - Users value the **seamless CRM integration** and reliable cloud platform of Vonage Contact Center for improved service. (17 reviews) - Users highlight the **seamless integration** of Vonage Contact Center, making it easy to implement and customize for their needs. (15 reviews) - Easy Implementation (11 reviews) - Implementation Ease (11 reviews) - CRM Integration (10 reviews) - Features Variety (9 reviews) **What users dislike:** - Users struggle with **call issues** like spam markings and slow connectivity, complicating their outreach efforts. (6 reviews) - Users experience **customization difficulty** with Vonage Contact Center, finding it challenging to tailor features to their workflows. (5 reviews) - Users note the **expensive pricing** of Vonage Contact Center, though they believe it's worth the investment compared to alternatives. (5 reviews) - Users find the **limited customization** options in Vonage Contact Center restrict their ability to tailor the system effectively. (5 reviews) - Users report **communication issues** with Vonage Contact Center, particularly with calls marked as spam and recent text messaging problems. (4 reviews) - Users face **complexity in setup and customization** , which can be challenging without technical knowledge and may frustrate them. (4 reviews) - Users find the **steep learning curve** of Vonage Contact Center challenging, especially regarding setup and customization. (4 reviews) - Limited Texting Features (4 reviews) - Chat Functionality Issues (3 reviews) - Users find the **complex features** of Vonage Contact Center challenging, particularly in setup and customization. (3 reviews) ## Vonage Contact Center (formerly NewVoiceMedia) Reviews ### 1. If you want, I can suggest 10-50 more attention-grabbing alternatives for your review. **Rating:** 4.5/5.0 stars **Reviewed by:** Shahajad k. | Business Analyst -Lead Generation Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** I like the improved omnichannel support, AI-powered insights, better Salesforce integration, and the modernized interface. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** Some areas for improvement: occasional service instability, confusing admin UI, limited customization, less‑detailed reporting, and slower change rollout. **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** AI is primarily used for client communication, including chats and email correspondence. It significantly improves efficiency by saving time. ### 2. Best CRM to manage your business **Rating:** 5.0/5.0 stars **Reviewed by:** Deepak Singh Chauhan, M. | Inside Sales Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** Seamless CRM integration which helps agents provide personalized services. It's cloud based platform is reliable, scalable & offers great reporting tool for improving efficiency. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** One downside of Vonage Contact Center is complexity of setup & customization, which can be challenging for users without technical knowledge. **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** Solves key challenges like improving customer experience, streamlining operations & providing data-driven insights. It enhances support by offering multi-channel communication, intelligent routing & real-time analytics. ### 3. vonage contact center relibable and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Nirmal . | Business Development Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** the best feature of Vonage Contact Center it is semless intrigration with sales force. it is cloud based, flexiblenad scalable. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** one downside of vonage contact centeri is that its setup can be complax for smaller business without didcate it support. **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** vonage contact center stremlines customer service, boosts agent productivity. ### 4. Good as main form of communication **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2023 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** It is great that you can customize who gets calls and in which order, and how you can setup anything based on your needs. It is reliable and calls rarely drop. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** The one thing I can say is that I do not like it that it's not easy to change the outbound call number. It's a whole thing you have to do to get to change the outbound number and it sucks. Too time consuming and too many steps. **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** All calls are being handled within the team, the system works perfect when working with a queue of many people. Transfers are easy to do and almost anything can be customized ## Vonage Contact Center (formerly NewVoiceMedia) Discussions - [What is Vonage VCC?](https://www.g2.com/discussions/what-is-vonage-vcc) - 1 comment - [View Vonage Contact Center (formerly NewVoiceMedia) pricing details and edition comparison](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews?filters%5Bsentiment_snippet%5D=1296329&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-15+02%3A43%3A00+-0500&secure%5Bsession_id%5D=c342af7e-3806-4bc3-8355-babc12c9524e&secure%5Btoken%5D=4bde35ac82f39697ff5fed84a6a3d77def49518b46c104b7da62445409b3bb50&format=llm_user) ## Vonage Contact Center (formerly NewVoiceMedia) Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [EZLynx](https://www.g2.com/products/ezlynx-ezlynx/reviews) ## Vonage Contact Center (formerly NewVoiceMedia) Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Competition** - Competition Templates - Custom Competitions - Team Competitions - Simultaneous Competitions - Competition Adjustments - Awards and Incentives **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Functions** - Call Routing - Session Queuing - Concurrent Calling - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - Sales Gamification** - Autonomous Task Execution **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Integrations** - CRM Integration - Social Collaboration Integration **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Platform** - Reporting - User, Role, and Access Management - Enterprise Scalability - Data Import & Export Tools - Performance and Reliability **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **SMS Platform** - Reporting - Marketing Automation - White Label - Text-to-Landline - Short Codes - API Integration - QR Codes **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management **Employee Features** - User Profiles - Notifications - Mobile ## Top Vonage Contact Center (formerly NewVoiceMedia) Alternatives - 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