--- title: Vonage Contact Center (formerly NewVoiceMedia) Reviews meta_title: 'Vonage Contact Center (formerly NewVoiceMedia) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 104 reviews by the users' company size, role or industry to find out how Vonage Contact Center (formerly NewVoiceMedia) works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 104 scale: '5' date_modified: '2026-07-23' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Vonage Contact Center (formerly NewVoiceMedia) Reviews **Vendor:** Vonage **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.2/5.0 **Total Reviews:** 104 ## About Vonage Contact Center (formerly NewVoiceMedia) Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization. Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience. Drive sales and provide world class customer service with the combined power of Vonage Contact Center and Microsoft Dynamics 365. Leverage your investments in Microsoft Dynamics 365 to personalize the customer experience and provide a 360 degree view of the customer journey. The integrated cloud contact center solution enables organizations to drive external and internal customer satisfaction while providing agents exactly what they need to be productive all without leaving the app. With Vonage Contact Center for Microsoft Dynamics 365, you can transform customer experiences into true customer loyalty. ## Vonage Contact Center (formerly NewVoiceMedia) Pros & Cons **What users like:** - Users enjoy the **ease of use** of Vonage Contact Center, appreciating its smooth integration and functional dialer. (21 reviews) - Users value the **excellent customer support** of Vonage Contact Center, enhancing their overall experience with the platform. (18 reviews) - Users value the **easy setup** of Vonage Contact Center, enabling quick implementation and seamless usability for teams. (18 reviews) - Users value the **easy integrations** with CRM systems, facilitating quick implementation and user-friendly experiences. (17 reviews) - Users value the **seamless CRM integration** and reliable cloud platform of Vonage Contact Center for improved service. (17 reviews) - Users highlight the **seamless integration** of Vonage Contact Center, making it easy to implement and customize for their needs. (15 reviews) - Easy Implementation (11 reviews) - Implementation Ease (11 reviews) - CRM Integration (10 reviews) - Features Variety (9 reviews) **What users dislike:** - Users struggle with **call issues** like spam markings and slow connectivity, complicating their outreach efforts. (6 reviews) - Users experience **customization difficulty** with Vonage Contact Center, finding it challenging to tailor features to their workflows. (5 reviews) - Users note the **expensive pricing** of Vonage Contact Center, though they believe it's worth the investment compared to alternatives. (5 reviews) - Users find the **limited customization** options in Vonage Contact Center restrict their ability to tailor the system effectively. (5 reviews) - Users report **communication issues** with Vonage Contact Center, particularly with calls marked as spam and recent text messaging problems. (4 reviews) - Users face **complexity in setup and customization** , which can be challenging without technical knowledge and may frustrate them. (4 reviews) - Users find the **steep learning curve** of Vonage Contact Center challenging, especially regarding setup and customization. (4 reviews) - Limited Texting Features (4 reviews) - Chat Functionality Issues (3 reviews) - Users find the **complex features** of Vonage Contact Center challenging, particularly in setup and customization. (3 reviews) ## Vonage Contact Center (formerly NewVoiceMedia) Reviews ### 1. I have had Vonage for years and had no issues **Rating:** 4.5/5.0 stars **Reviewed by:** Caprice R. | President/Owner of my business, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** There are multiple things I really like. I can transfer my phone line to my cell phone, when I am not in the office. If someone says they called me, I can find their phone number through a filter within their system . **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** I don't have any complaints at this time. I am so happy I have had Vonage. **Recommendations to others considering Vonage Contact Center (formerly NewVoiceMedia):** Easy to view your bill and any phone call received. **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** There is no problems solving with a phone company. ### 2. Easy to use, love the simple **Rating:** 4.0/5.0 stars **Reviewed by:** Alba P. | Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** I still think the same. For me the platform is user-friendly and easy to adapt **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** Same. They should improve the noise cancellation feature **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** At my job, we use this platform to assist customers over the phone, and it’s been a game-changer. We can sort calls by language, which is super helpful since we deal with customers from all over the world. This makes our work a lot smoother and helps us give better, more personalized support to everyone. ### 3. User-Friendly and Reliable Communication with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** RoHiT C. | Tax Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2025 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** We at our work we use vonage as primary application for calling and text messages and it is very user friendly and easy to install. And the support is top notch **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** We are into service industry and we do 1000+ calls as a team and we mostly do cold callings and people tend to mark the number as spam so thats the only issue but if we take other applications we have an option where they whitelist the number for each 10 days so the connectivity will be good **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** In our company, we regularly send message blasts, allowing us to deliver up to 50 messages at once to our clients. The mobile application is user-friendly, making it easy to manage both calls and messages remotely, even when we don't have access to a PC. ### 4. Integral Part of our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2022 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** AI functionality is an added bonus to help speed up operations. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** Solving the issue with silent calls/calls dropping. **Recommendations to others considering Vonage Contact Center (formerly NewVoiceMedia):** Sign up and get calling! **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** IT is allowing the business to continue to grow while allowing us to smoothly handle the day to day. ### 5. Experience Oriented Service **Rating:** 5.0/5.0 stars **Reviewed by:** Zeus Q. | Customer Support Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** They are very thorough and provide an excellent customer service experience **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** Their response time sometimes could feel longer than we wanted to, not really something bad, rather this is our main client contact tool, so we need that up and running as much as possibl,e so if an issue arose, we would want it resolved as soon as possible as well **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** It gave our clients a better customer experience by providing steady and very stable incoming and outgoing calls , on cloud call recordings, and integrating other applications that mix very well with our Vonage to have a smoother way of obtaining and providing information again to our clients ### 6. Great Platform for Voice & Video Calling and Texting to USA **Rating:** 5.0/5.0 stars **Reviewed by:** Vivek K. | US Pharma Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** The best i would say the mobile app. It is very easy to set up and easy to use because on weekend we usually not have time to open our laptop so the mobile app gives you freedom to access Vonage anytime & anywhere. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** I had an issue with texting as sometimes our messages not delivered. **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** It helps us to have effective and clear communication with candidates by video, voice and chats and also for group calling and file sharing. I have used multiple similar tools but found Vonage is really awesome in terms of multiple features added. ### 7. If you want, I can suggest 10-50 more attention-grabbing alternatives for your review. **Rating:** 4.5/5.0 stars **Reviewed by:** Shahajad k. | Business Analyst -Lead Generation Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** I like the improved omnichannel support, AI-powered insights, better Salesforce integration, and the modernized interface. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** Some areas for improvement: occasional service instability, confusing admin UI, limited customization, less‑detailed reporting, and slower change rollout. **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** AI is primarily used for client communication, including chats and email correspondence. It significantly improves efficiency by saving time. ### 8. Great App to Connect International Applicants **Rating:** 5.0/5.0 stars **Reviewed by:** Akanksha M. | Senior Technical Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** The best about Vonage is its mobile app. It is very easy to set up and use it anytime from anywhere. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** I faced some technical difficulties while sending text to US candidates but rest all is good. **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** It is helping to connect with my applicants in a Realtime and helping me close my onboarding targets with easy calling and texting features. ### 9. Great support and system to use **Rating:** 5.0/5.0 stars **Reviewed by:** Gemma E. | M2M sales lead for the virtual consultant team, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** Great straight forward system to use and the support from Virginie has been fantastic, from the beginning with training and supplying slides, and since the trial she has always been quick to help adjust the system to our needs. Also making sure we have weekly meetings to check in and making sure I had everything i need. The team have used it daily and have found it easy to use. The features are ideal for the type of calls we do. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** At first it looked complicated but as soon as you start getting yourself familiar with the system, you realise its not at all. **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** to be honest not any major problems but mainly just tweeking some features ### 10. Mature Product with Excellent Features and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** It’s a mature product w good support and lots of feature to solve my business sproblems **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** It’s a bit heavy and the support is a bit spread out on other projects and clients but still mature and problems get solved **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** Routing calls based on database info and basic calls ### 11. Awesome Professional Servie Engagement! **Rating:** 5.0/5.0 stars **Reviewed by:** Erik S. | Sr. VP, Customer Support & Data Servies, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2025 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** Easy to use and flexible UI + Great Support! **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** Needs better reporting features. They only have canned reports. I don't see any way to build reporting from scratch. Maybe I am looking in the wrong place. **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** Flexible cloud based ACD for an all remote user base. ### 12. Excellent International Calling Rates and High-Quality Sound & Reliability **Rating:** 5.0/5.0 stars **Reviewed by:** Von Varun P. | Sr. Manager - MSP Relations & Delivery (Non-IT, Healthcare), Staffing and Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** Excellent International Calling Rates and High-Quality Sound & Reliability, MultiFeature-Rich Service, Works great in Phone, Report Making Feature. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** Although there is no issue however from past week getting issue sending text messages but i beleive the problem will be solved soon as i trust on Vonage. I have been using since decade. **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** Customers experience smoother, faster interactions with businesses, and agents have the tools to resolve issues more efficiently without jumping between different systems. This improves overall customer satisfaction. ### 13. A game changer tool for me vonage Contact Center (formerly NewVoiceMedia) **Rating:** 4.5/5.0 stars **Reviewed by:** Gayasuddin K. | Information Technology System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** The best part is CRM integration, Easy to use and take less time implement in your organization. If you face any kind of issue they have best and expriced custommer support to help. The tool is alos user friendly. We can it frequently. It provide Real-Time Analytics & Reporting. We can route the calls accourding to the process. Vonage provide multiple features. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** What personally feel the pricing part. If vonage can reduce the cost that will be the best. **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** Vonage Contact Center integrates voice, chat, email, and social media into a single platform, ensuring a seamless customer journey. CRM integration ### 14. Vonage: Reliable Communication Solutions with Powerful Features **Rating:** 5.0/5.0 stars **Reviewed by:** Sudhanshu P. | Management Information System Executive, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** Vonage contact center stands out for it AI-driven call routing seamless CRM integration and real time analytics. Its cloud based reliability support bussines growth and tolls like call recoding sentiment analysis improve customer interactions and service quality **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** Now i have any essue in Vonage i am happy this service thakyou vonage **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** Boosting Agent Integration - Semless integration with platform like saleforce streamlines workflows and provides real time costemer insights. Ensuring Scalability - Cloud based infrastructure support business growth and remote team without costly hardware investment. Enhansing call Quality and Compliance - Call recording and sentiment analysis improve service quality and regulatory compliance. ### 15. Best software to call USA people as well as texting **Rating:** 5.0/5.0 stars **Reviewed by:** Rashmi L. | Sr Recruiter , Staffing and Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** I have been using Vonage since last month and it's great for texting and calling Internationally without any network disturbance and it is very easy to use. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** sometimes it works very slow plus some texting issue on few numbers rest everything is good. **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** Connecting international Candidates globally ### 16. Vonage: Stremlining Communication with Powerful Cloud Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Yash D. | Sr. Technical Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** Vonage contact center offers seamless CRM integration, AI driven call routing, Real time analytics, scalability and enhanced customer service efficiancy. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** I love this tools Pricing and limited customization for certain features **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** Vonage contact center improve customer service efficiancy, streamlines communication, provides real time analytics and enhances CRM integration for better insights. ### 17. Very Easy tool to communicate with Candidates **Rating:** 5.0/5.0 stars **Reviewed by:** Luv D. | Senior Healthcare Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** Very Easy tool to communicate with Candidates, Software speed is also good with good features and never hang. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** Messaging issue now these days rest everything is good. **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** International calling & Messgaing with internal group meetings & messages so easily. ### 18. Best CRM to manage your business **Rating:** 5.0/5.0 stars **Reviewed by:** Deepak Singh Chauhan, M. | Inside Sales Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** Seamless CRM integration which helps agents provide personalized services. It's cloud based platform is reliable, scalable & offers great reporting tool for improving efficiency. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** One downside of Vonage Contact Center is complexity of setup & customization, which can be challenging for users without technical knowledge. **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** Solves key challenges like improving customer experience, streamlining operations & providing data-driven insights. It enhances support by offering multi-channel communication, intelligent routing & real-time analytics. ### 19. Seamless Integration with Salesforce **Rating:** 4.5/5.0 stars **Reviewed by:** Anshika S. | Salesforce Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** Vonage Contact Center offers a robust integration with Salesforce, making managing and tracking customer interactions easier within a unified platform. The tool's real-time call monitoring and reporting features are helpful, allowing our team to maintain high service standards. Additionally, the ease of use and straightforward implementation process meant that our team could quickly get up to speed without extensive training. The customer support is responsive and has helped resolve issues promptly, which is crucial in maintaining our operations. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** While the Integration with Salesforce is generally strong, there are limitations in customization options. We've encountered some challenges when trying to tailor certain features to better fit our specific workflows. **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** Vonage Contact Center has significantly improved our ability to track and manage both inbound and outbound calls. This has streamlined our customer service operations, allowing us to maintain a high level of responsiveness and efficiency. The tool has been particularly beneficial in ensuring that no customer interaction falls through the cracks, as calls are logged and accessible directly within Salesforce. The centralization of data has also enabled more informed decision-making and enhanced the overall customer experience. ### 20. Life changin product **Rating:** 4.0/5.0 stars **Reviewed by:** Shourabh S. | Inside Sales Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** The best feature is I like that integration with salesforce, or cloud based flexibility **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** I would say pricing or maybe third pary integration **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** Personally I feel the features like AI driven or call routing helps alot to save my time. Generation reports are easy now as compared to previous time . ### 21. Powerful Cloud-Based Solution for Seamless Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** N.k Rohan G. | Sr. Business Development Executive, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** I love Vonage Contact Center's seamless CRM integration, scalability, and powerful analytics, making it easy to manage customer interactions and improve service. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** Vonage Contact Center could offer more advanced customization options **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** Vonage Contact Center streamlines customer interactions, integrates with CRM systems, and provides valuable analytics, improving efficiency and service quality. ### 22. It really wasnt what I expected **Rating:** 3.5/5.0 stars **Reviewed by:** John S. | Senior Brand Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** It had a nice GUI, I initially thought the program was going to be for other things, but I noticed that it really wasn't what I was looking for. Definitely something that I would recommend to someone who needs something like this. It was easy to install, Customer support seems to be on point. It had a ton of features but it just wasn't for me. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** I think it needs to have more information about what its used for and what it actually does. It looks amazing, It looks super easy to integrate. I feel like its easy to use as well, it just wasn't what I was currently looking for. **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** I was trying to use it in conjunction with what I've been using, and it just seemed like it wasn't a perfect fit. Maybe I misread the notes or the features and thought it was going to do something else. Other then that, if I needed a program of this type this would 100% be on my list of things to get. ### 23. A must for customer support! **Rating:** 5.0/5.0 stars **Reviewed by:** Leandy P. | Customer Service Associate, Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** Vonage is definitely one of the best and most straightforward software integrations we've tried to keep all of our communications channels in just one platform. Not only is really easy to use, but the fact that it is customizable based on your client's needs makes it 10 times better, and the work automatically becomes easier to do. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** All good for now! I think they're doing amazing with all the features and believe they can get to lots of new clients and companies. If anything arises (which I think is not likely) I'll make sure to reach out to their customer support team :) **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** I think the biggest benefit we get from using Vonage is the fact that we can better track inbound and outbound calls to keep data updated for our client reports! Also, the auto-dialer is a plus to keep the work flowing and optimize our support process. ### 24. loveeeeeee vonage! Big slay indeed. **Rating:** 5.0/5.0 stars **Reviewed by:** Ysabel S. | Customer Success Lead, Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** As a corporate girly, I have used a lot of softwared during my career, Vonage is no exception. I love everything about it! It's super duper easy to use, the implementation is pretty straight forward, it has a large amount of features and options for you to customize it to your liking and it's super easy to integrate. The set up lasted just a week, and since then we have used it a lot. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** I don't dislike anything about Vonage so far, this is why I haven't had the need to contact their customer support team ever. I guess that says a lot of my experience. If i had contact customer support is because i didnt fully understand how to use it or had issues with it. **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** Vonage is a great tool for us to track all out inbound and outbound calls. It also has an amazing auto dialer, which is, fun fact, the reason why we started using it and was reffer to us by one of our clients who had been using it for a few years now. ### 25. vonage contact center relibable and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Nirmal . | Business Development Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** the best feature of Vonage Contact Center it is semless intrigration with sales force. it is cloud based, flexiblenad scalable. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** one downside of vonage contact centeri is that its setup can be complax for smaller business without didcate it support. **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** vonage contact center stremlines customer service, boosts agent productivity. ### 26. Vonage is that IT GIRL **Rating:** 5.0/5.0 stars **Reviewed by:** Angela (Jude) A. | Senior Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** Firstly, I'd love to say that implementation is easy as hell! And is super friendly. Any doubt we had, the customer support was there and had our bags. However, we didn't have many doubts since is pretty easy to use. For the moment we were using it (almost every day) was a great experience, and while I don't like to compare with other software, this one is the best! With all the feature it has, is simply top-notch. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** While there were a few things, I didn't understand, everything was solved with the excelent customer support. So yes, I have nothing bad to say about Vonage. Y'all rock. **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** Vonage is wonderful for tracking calls. The easy use makes the job faster and easy, which is a must. ### 27. Vonage for the win! **Rating:** 4.5/5.0 stars **Reviewed by:** Ysabel Christina S. | Customer Success Lead, Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** Working with Vonage has been truly a delight! Their implementation is very structured, straight forward, has a LOTTTTTTTTTTTT of integrations and is very easy to use. I have used it a lot in the past andd I think it's one of the easiest softwares I have ever worked with due to their customer support and their user friendly format. I used it a lot. Specially with Zendesk. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** I have not had any issues with Vonage as of yet sooo no complaints so far! **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** It was an excellent tool to help us achive the best customer satifaction. Super helpful to track and make sure productivity is always hitting out internal standards. ### 28. Great Dialer **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** I like the fact that I can receive inbound calls, the dialer is very functional, and Krispy has a clear sound. It has a very easy implementation in regards to connecting with CRM and clicking to dial. I use this dialer daily for all my inbound and outbound dialing. I don't deal with the Customer Side side so I am not sure about this part, but haven't heard any complaints about there service **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** I used to love sending text messages on Vonage, now this is not a feature which is kind of a bummer. Overall it is a great dialing system **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** It assist me with our inbound calls ### 29. Great tool bt looks to much like others solutions **Rating:** 4.0/5.0 stars **Reviewed by:** Eduardo G. | Network Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** Vonage is a simple solution but it can provide to your company great value, the customer support is excelent, one of the deparments at my work use it in their daily basics, the tool is easy to implement and integrate and is very user friendly and has a lot of cool features. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** The thing that i dislike the most is that the interface looks just like microsoft teams. **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** Its a cheap and easy solution to implement in a contact center and its better than others that we have tried. ### 30. Absolutely love Vonage! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** I was impressed by how Vonage made processes and customer support so easy for my clients. It was one of the easiest systems to implement and we enjoyed learning about their features. Like how it's a LOT in one, like a virtual phone. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** Some might say their price isn't the best out there, but when you compare, you'll want to stay with Vonage. **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** Our clients needed to implement an easy-to-use and effective phone/air call system that optimized their time and customer management, and data tracking. Vonage was just it for them! We used it to track the calls coming in and out of their center, and as a phone number. ### 31. . **Rating:** 4.0/5.0 stars **Reviewed by:** Arshdev S. | Area Sales/service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** The patience to help the customer with utmost care. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** The wait time for a customer is a bit too long specially when the customer care is meant to be there for customer immediately when required. **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** It is helping to provide siolution in one call rather than taking time or asking for a call back or keeping the customer on hold for long. I think that is possible only if the agents are going through routine training. ### 32. Vonage knows what they're doing! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2024 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** Due to my position in my work, I've learned and specialized in a lot of systems to provide and recommend to clients -- Vonage was a HIT! I was impressed by how easy it was to use and implement. I love a system (or software) that lets me customize it and make it work to adhere to a client's needs and wants. Once integrated, they use it every day. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** Nothing so far! Also haven't heard negative feedback. We've communicated with their support for implementation purposes. **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** It's very important to us to recommend or implement calls software that is able to track outbound and inbound calls, Vonage makes it super easy! ### 33. Top-notch customer service thanks to Vonage **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** When you're part of a very focused customer-experience brand, you want to find the best of the best to be able to provide that for the customers. It's easy with Vonage! We loved how easy it was to implement, super straight forward and broad options/features. The set up and integration time was shorter than the usual systems. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** No complaints so far, haven't contacted their support team as I've been able to find the answers on my own! **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** An aspect that we consider important is data tracking, this helps us predict and improve our customer's experience, Vonage does that really well! It also really streamlines the day-to-day use. ### 34. Streamlined and All-Inclusive Customer Interaction Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Program Development | Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2024 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** Vonage Contact Center unified client engagement across multiple channels, which substantially increased our team’s process optimization and customer satisfaction. The real-time reporting and analytics provided invaluable insights, and the cost-effective cloud-based solution reduced our operational expenses. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** Navigating the initial setup process for Vonage Contact Center poses some challenges due to its complexity, requiring time and effort to configure the system effectively. **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** Vonage Contact Center simplifies the management of customer interactions across various communication channels, including phone, email, chat, and social media, by seamlessly integrating and unifying these channels. This integration enhances our customer experience by providing a cohesive and efficient communication platform. ### 35. Aircalls were so easy! **Rating:** 3.5/5.0 stars **Reviewed by:** Maxcely M. | Client Service Senior Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** Its easy to have a virtual phone and it's an option I'll be offering to my clients in the future **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** Probably the price since its a bit steep for just one phone number **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** We need a phone to use for sending SMS campaigns and this is a great option ### 36. It's okay **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** Ease of implementation, ease of use, and ease of integration are all there. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** Its okay, nothing really special. Nothing bad though. **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** helping us to interact with our customers ### 37. Love Vonage Contact Center **Rating:** 5.0/5.0 stars **Reviewed by:** Marianna R. | Senior Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2024 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** Video chats and meetings with clients are so easy. No issues with the connection and never lags. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** I have not encountered any issues with the platform. Very user friendly. **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** The integrated voice calling and contact center capabilities in my Microsoft Team account. It's so easy to use. ### 38. it was great experince. **Rating:** 3.5/5.0 stars **Reviewed by:** Rahul K. | Team Member, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2024 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** its super professional and very helpful people. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** vonage contact center must include is just great, nothing bad now **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** auto dialler is great ### 39. I had a good experience in general and believe other could benefit from Vonage as well. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** Very quick responses. It felt like at every step, there could be assistance at hand. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** The pricing can be offputing but it isn't anything that would drive people away in the long run. **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** Contacting customers in a fast, secure and simple manner. ### 40. Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2024 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** The fact that the process of getting assistance is not complicated **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** Wait times sometimes are longer than preferred **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** Takes some of the manual labour out of the process so I have more time for other things ### 41. Robust CRM Integratation and omni-channel support, but the interface is complex. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** The omni-channel support is by far the most useful feature **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** The interface is complex which can make it difficult to navigate **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** Allows you to reach customers or potential clients in a variety of mediums ### 42. Easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2024 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** I think it is user friednly and very much an all round intergrated platform. Implemtation is also quite easy during setup. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** It sometimes lags, but in rare occasions **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** Contacting customers ### 43. Good as main form of communication **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2023 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** It is great that you can customize who gets calls and in which order, and how you can setup anything based on your needs. It is reliable and calls rarely drop. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** The one thing I can say is that I do not like it that it's not easy to change the outbound call number. It's a whole thing you have to do to get to change the outbound number and it sucks. Too time consuming and too many steps. **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** All calls are being handled within the team, the system works perfect when working with a queue of many people. Transfers are easy to do and almost anything can be customized ### 44. It was a solid option for a sales phone systems **Rating:** 3.5/5.0 stars **Reviewed by:** Michael M. | Senior Finance Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** Really simple to use and intergrate with salesforces **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** Not the best at noise cancelling on calls **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** We needed a phone system that would be reliable, as we often had outages with our previous suppler ### 45. Good calling system for International Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Rohith K. | Inside Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** It's straightforward to use, and has good call connectivity; you can send SMS and chat with prospects using the application. The call reporting function shares accurate data and monitors people in real-time. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** Not much to dislike here, would be better if they had recording access for users too. **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** Connecting with Leads, was a good medium to reach prospects and had a strong connection. ### 46. 2 Years in and the integrations between VBC, VCC and Salesforce have gotten worse **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2021 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** Without Vonage our business would've been dead in the water during COVID-19. Vonage has allowed our business to remain fully open without any interruption due to COVID. It was a relatively smooth launch and our initial representative from New Voice Media had done a great job at building our Dial Plan IVR. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** The IVR is the most annoying and non-intuitive interface ever. Their dial plan maker has to be at least 10 years old with no upgrades ever. It seems every other service has a drag and drop IVR creator, while the VCC one is from the early 2000's. There are so many things going wrong now that it's hard to decide where to start. We bought Vonage so that we could unify our 5 offices with users who only use the Vonage Business Cloud and then the Contact Center team with Vonage Contact Center, the problem is that this connection after 2 years is very far from complete or working. The VCC users still won't work with statuses, hard phones, or VBC extension dials and transfers. Our outbound calls have no dial tone so our agents don't know if they're actually dialing out until they hear a voice or voicemail. The buttons inside of our Salesforce dialer do not work more than 50% of the time and our users are forced to dial out of the VBC application. We have so many support tickets open that it seems the quality of care to answers like how to block phone numbers are answered entirely wrong in that they think we're forwarding calls to our blocked callers. We're at the point where our contact center users have to reboot their computers to hear callers as they can hear us but we cannot hear them. Now that Vonage has gotten so bad we are forced to consider other options. I don't know how it's possible that service has gotten worse but it actually is. **Recommendations to others considering Vonage Contact Center (formerly NewVoiceMedia):** Make sure they show you that their backend can do everything you need as there are a lot of limitations between what they can do and what they promise it can do (especially if it's in road map). **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** We use VCC for our Salesforce CRM to log calls, create salesforce tasks on new calls and manage complex holiday schedules. Our contact center users are able to record their calls and our supervisors can then listen to them for enhanced training. We're able to do screen pops and use the data connector to enhance call routing and call continuity between calls. ### 47. On the Antiquated Side **Rating:** 2.5/5.0 stars **Reviewed by:** Paul S. | Technical Support Scientist, Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2021 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** The customer support provided during implementation was pleasant and sufficient. The team at Vonage was always available to provide answers and guidance to support the onboarding. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** The Contact Center interface is outdated and is far from intuitive. It takes a lot of reading of Wiki pages to learn how to set up and manage the Contact Center. Reporting and dashboards are not user-friendly and require quite a bit of upfront work to make them useful. The call architecture tool is also quite dysfunctional in its layout and setup process. Not overly impressed with Vonage. **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** The interaction between Vonage and SFDC is quite helpful in managing and monitoring cases and metrics. The removal of individual phone numbers may reduce the confusion for end users. ### 48. Good tool but limited features **Rating:** 3.5/5.0 stars **Reviewed by:** Louis D. | Operations Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2022 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** We mainly used it to route phone interactions. It was a good tool but can seem too technical to use. A better user interface could be beneficial. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** If there were possibilities to use the platform to route other interaction types such as live chat, it could be a good product for the expansion of the contact center. Another good tool to have is to add schedule that would automatically update in the IVR flow. **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** We used NewVoiceMedia for phone interactions to route to our agents. A benefit was routing to preferred agents based on language. ### 49. Vonage Contact Center **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** Vonage is a stable and adequate solution for my team (and other support teams) within my organization. It has the right tools and good reports and stats - so I can monitor my team in terms of call stats & performance. **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** I am not a huge fan of the Real Time view. It's not very intuitive and I don't think it's laid out very well. Being able to adjust the view & size is clunky and not optimal. When I zoom in / zoom out (using my browser) it's not helpful and just makes the view worse. **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** My team uses Vonage for supporting our employees from an IT perspective (end-user workstations, laptops, desktops, AV support, conference rooms, etc.). Using Vonage helps us manage our work day & adequately handle incoming calls from our employees. ### 50. Awesome service **Rating:** 5.0/5.0 stars **Reviewed by:** Tina A. | HR Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?** customer service; App quality; Voice; Call Log; Texting; Meetings; **What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?** nothing such till now, I am happy and my company is doing well with Vonage; **What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?** My employees are using Vonage App and meetings; our communication platform is Vonage Business ## Vonage Contact Center (formerly NewVoiceMedia) Discussions - [What is Vonage VCC?](https://www.g2.com/discussions/what-is-vonage-vcc) - 1 comment - [View Vonage Contact Center (formerly NewVoiceMedia) pricing details and edition comparison](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-04+05%3A18%3A34+-0500&secure%5Bsession_id%5D=54a52096-86f3-4892-898a-13f0d950791f&secure%5Btoken%5D=dbdbdfde244d0dab61e0f4351b4f2861b8ab12405e8c406dbec33d9cce6d2365&format=llm_user) ## Vonage Contact Center (formerly NewVoiceMedia) Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [EZLynx](https://www.g2.com/products/ezlynx-ezlynx/reviews) ## Vonage Contact Center (formerly NewVoiceMedia) Features **Competition** - Competition Templates - Custom Competitions - Team Competitions - Simultaneous Competitions - Competition Adjustments - Awards and Incentives **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Functions** - Session Routing - Session Queuing - Concurrent Calling - IVR - Inbound Screen Pop - Persistent Data **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Sales Gamification** - Autonomous Task Execution **Integrations** - CRM Integration - Social Collaboration Integration **Contacts** - Personalization - Information Locater - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Platform** - Reporting - User, Role, and Access Management - Enterprise Scalability - Data Import & Export Tools - Performance and Reliability **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS **Employee Features** - User Profiles - Notifications - Mobile ## Top Vonage Contact Center (formerly NewVoiceMedia) Alternatives - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,472 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 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