EC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

9/14/2022

"Awesome product, great service"

5/5

What do you like best about Vonage Communications APIs?

We are very happy users of Vonage (Nexmo)'s SIP Trunking product. The service has splendid availability and a great CS team backing it. Review collected by and hosted on G2.com.

What do you dislike about Vonage Communications APIs?

We wish the product did more analytics. Vonage is working on something for this, and I can't wait to start on the beta. Review collected by and hosted on G2.com.

JP

Jatin P.

Software Engineer

Small-Business (50 or fewer emp.)

5/26/2022

"Quality Service with Zero Outages Ever"

4.5/5

What do you like best about Vonage Communications APIs?

Vonage/Nexmo is rock solid. Their SMS Api has never failed us in 7 years! Review collected by and hosted on G2.com.

What do you dislike about Vonage Communications APIs?

Nexmo/Vonage is priced higher for US text messages. Their rates for UK are excellent Review collected by and hosted on G2.com.

EI

Verified User in Internet

Mid-Market (51-1000 emp.)

9/13/2022

"Vonage video API (for rtc video) is one of the best"

4/5

What do you like best about Vonage Communications APIs?

The team continues to deliver performance and quality improvements consistently, and communication is strong. Review collected by and hosted on G2.com.

What do you dislike about Vonage Communications APIs?

It took a while to get to 1080p... but we got there and are happy with it. Review collected by and hosted on G2.com.

AL

Andrea L.

System administrator

Small-Business (50 or fewer emp.)

11/11/2021

"Phone function integration in your web server"

4/5

What do you like best about Vonage Communications APIs?

I like the possibility to use different programming languages to integrate and handle the code. I can have from them a mobile o landline Phone Number (in various country) to send and receive sms and calls. Review collected by and hosted on G2.com.

What do you dislike about Vonage Communications APIs?

Despite the great documentation, sometimes I wish I have a more step by step examples reguarding specific applications. This way they will open the use also to whom appoaching apis and enpoint applications Review collected by and hosted on G2.com.

DK

Darya K.

Account Manager/Business Developement

Small-Business (50 or fewer emp.)

8/23/2021

"Best VOIP service at an affordable cost"

4.5/5

What do you like best about Vonage Communications APIs?

This application is one of a kind. It is effortless to use. The voice quality is seamless, and the texting experience is impressive. They have recently launched the update for the conference, which is just another level of communication. Review collected by and hosted on G2.com.

What do you dislike about Vonage Communications APIs?

It is a bit pricey per user, and you might need to use different servers to get the best of it. Besides that, I would hope they could add more space for recordings. Review collected by and hosted on G2.com.

AH

Asim H.

IT Head

Mid-Market (51-1000 emp.)

2/28/2021

"Excellent API"

5/5

What do you like best about Vonage Communications APIs?

API is rich and low-level enough to handle a number of customized tasks. We use the API for both automated outbound calling and WhatsApp. Both are excellent and provide easy to use commands. Their online help have enough tutorials to get you started. If you need support, their team are very active in providing assistance at a code level. Review collected by and hosted on G2.com.

What do you dislike about Vonage Communications APIs?

Very little. Perhaps in the WhatsApp API, you need to understand the rules that WhatsApp dictate before delving into the API. There really is nothing to dislike about the API. Review collected by and hosted on G2.com.

Recommendations to others considering Vonage Communications APIs:

Read their developer documentation well. The samples and guides has everything you need to get started and become well-versed with the platform. Review collected by and hosted on G2.com.

What problems is Vonage Communications APIs solving and how is that benefiting you?

When we first launched our mobile app, we verified patients through SMS verification. However, it was not always the best way to get people to verify themselves since some claimed they never received it or the SMS expired when it finally arrived. Using Nexmo's identity confirmation framework through voice call automation provided our patients which a reliable alternative to SMS. Patients could optionally select Call Bank, which would trigger the Nexmo API to make a call to the patient, automatically informing them of the verification code. The API was rich enough to support our two main languagees, English and Arabic.

In addition, we used the Vonage Communications API to provide booking of appointments and downloading of medical reports through our WhatsApp ChatBot. The ChatBot is an automated bot which helps existing patients to view their patient file, view past appointments as well as request to download their laboratory and radiology reports. Using the API, it provided a convenient way for patients to access some of our eServices to a registered mobile number, avoiding the necessity for them having to download a mobile app on to their smartphone. Review collected by and hosted on G2.com.

AC

Verified User in Computer & Network Security

Mid-Market (51-1000 emp.)

9/7/2020

"Slow turnaround time, more self service than seeking to optimize"

2/5

What do you like best about Vonage Communications APIs?

The custom routing that Nexmo can do helps to quickly transition routes. Review collected by and hosted on G2.com.

What do you dislike about Vonage Communications APIs?

The platform requires tuning and applications for various phone numbers to ensure the high quality of delivery. I would rather have a hands off platform. In other scenarios, customer success can be slow to respond. Review collected by and hosted on G2.com.

PG

Pablo G.

Graduate Teaching Assistant

Small-Business (50 or fewer emp.)

5/11/2021

"It's been an excellent service. The admin screens are the only shortcoming."

4.5/5

What do you like best about Vonage Communications APIs?

Price, availability, reliability. The throughput offered is excellent for SMS Review collected by and hosted on G2.com.

What do you dislike about Vonage Communications APIs?

The admin screen feels a bit dated and over-comboluted. Review collected by and hosted on G2.com.

CW

Chris W.

Mid-Market (51-1000 emp.)

9/30/2020

"Vonage Review"

4/5

RC

Robert C.

Researcher in Economics with specialization in Biostatistics

Small-Business (50 or fewer emp.)

8/26/2020

"Great Functionalities at the right cost"

5/5

What do you like best about Vonage Communications APIs?

What I like the most about Vonage is that you have access to all the functionalities they offer at once. My initial project required only integration with the SMS functionalities but after having a look at all the available features I was able to expand the initial idea into a winning project.

I like very much the example available to integrate with the APIs that can be easily implemented in my code without much change. Review collected by and hosted on G2.com.

What do you dislike about Vonage Communications APIs?

Not much. The dashboard is really useful and the API are easy to integrate.

It is a little disappointing when disruptions are reported in the dashboard and I am not able to take any mitigating action to minimise the loss of interaction from my customers.

It would be helpful to be able to require that the logs of the sent sms/messages are not logged to avoid to incur in issues with gdpr.

One minor issue I found during my first days of use was the difficulty to obtain a fully open account that would allow me to preload my balance with an amount that would permit my experiment to run without interruptions.

A small thing I disliked was the cost of sending sms to some countries in the middle east , where the cost per sms was a bit expensive Review collected by and hosted on G2.com.

Recommendations to others considering Vonage Communications APIs:

I would advice anyone who is looking to a platform that can extend the communication capability of a software to integrate with Vonage. It is very easy to integrate and offers a number of alternatives and additional services that can push your own software even further Review collected by and hosted on G2.com.

What problems is Vonage Communications APIs solving and how is that benefiting you?

Being able to interact with the participants of my surveys in an easy way while being able to monitor the cost of my project.

I was able to identify additional services I can implement to enrich my customers experience and interact with them in a different scenario that was not even considered at first. We are now considering to include voice functionalities inside our experiments and interact in real time with the participants of our surveys Review collected by and hosted on G2.com.