--- title: Vonage Communications APIs Reviews meta_title: 'Vonage Communications APIs Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 404 reviews by the users' company size, role or industry to find out how Vonage Communications APIs works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 404 scale: '5' date_modified: '2026-08-14' parent_category: name: Development url: https://www.g2.com/categories/development --- # Vonage Communications APIs Reviews **Vendor:** Vonage **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.2/5.0 **Total Reviews:** 404 ## About Vonage Communications APIs Vonage Communications APIs enable you to transform your customer experiences with programmable video, voice, messaging, and more. With Vonage APIs, growing startups and agile enterprises can build best-in-class communications solutions at scale. Our global platform, comprehensive suite of communications channels, and expert support help you move quickly to offer your customers the most helpful experience possible. Our APIs connect you to Vonage’s Tier 1 network as well as more than 1,600 telecommunications networks around the world for the best quality and scalability in the market. For developers, the Vonage API platform provides a comprehensive set of tools and resources to get started quickly and build applications easily. Managing your Vonage API account is just as easy. You can use the simple but powerful Vonage API Dashboard or manage your account directly through an API. ## Vonage Communications APIs Pros & Cons **What users like:** - Users value the **ease of API integration** with Vonage, simplifying communication feature development across platforms. (10 reviews) - Users appreciate the **dependable and versatile APIs** of Vonage, simplifying integration and enhancing communication features effectively. (9 reviews) - Users appreciate the **ease of use** of Vonage Communications APIs, highlighting straightforward deployment and seamless integration. (9 reviews) - Users appreciate the **easy setup** of Vonage Communications APIs, enabling smooth integration and efficient communication solutions. (8 reviews) - Users praise the **clear documentation** of Vonage Communications APIs, making integration easy for developers of all levels. (7 reviews) - Users appreciate the **easy integrations** of Vonage Communications APIs, enabling quick implementation of voice, SMS, and video functionalities. (7 reviews) - Reliability (6 reviews) - Connectivity (4 reviews) - Integrations (4 reviews) - Automation (3 reviews) **What users dislike:** - Users find the **pricing to be high** , particularly challenging for small teams and startups with tight budgets. (4 reviews) - Users find the **complex UI** challenging, especially when managing multiple numbers and interpreting logs effectively. (3 reviews) - Users find the **difficult setup** process challenging, as it requires extensive testing and isn't very user-friendly. (3 reviews) - Users experience **poor customer support** with slow response times and challenges in obtaining help for technical issues. (3 reviews) - Users encounter **poor documentation** that lacks detail on edge cases, leading to extra trial-and-error during implementation. (3 reviews) - Users note the **cost limitations** of Vonage APIs, particularly for startups with tight budgets needing advanced features. (2 reviews) - Users find the **interface not user-friendly** , with challenges in setup and managing multiple features effectively. (2 reviews) - Poor Interface Design (2 reviews) - Users find the **pricing structure complicated** , making it challenging to predict usage and understand costs effectively. (2 reviews) - Slow Service (2 reviews) ## Vonage Communications APIs Reviews ### 1. Slow turnaround time, more self service than seeking to optimize **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2020 **What do you like best about Vonage Communications APIs?** The custom routing that Nexmo can do helps to quickly transition routes. **What do you dislike about Vonage Communications APIs?** The platform requires tuning and applications for various phone numbers to ensure the high quality of delivery. I would rather have a hands off platform. In other scenarios, customer success can be slow to respond. **Recommendations to others considering Vonage Communications APIs:** If you are a global company be prepared to do a lot of the integration work yourself. **What problems is Vonage Communications APIs solving and how is that benefiting you?** 2FA through voip and SMS. It usually sends messages fine. ### 2. Cost-effective service for non business-critical applications **Rating:** 1.5/5.0 stars **Reviewed by:** Maurizio P. | Ing., Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2019 **What do you like best about Vonage Communications APIs?** Nexmo presents an easy and ready-to-use interface to quiklyset-up SMS exchange from internal platforms,without requiring lotof changes, even in legacy application.It has a clear and controllable pricing and fee policy that allows to easily and effectively control SMS management costs. **What do you dislike about Vonage Communications APIs?** Usage of SMS outbound messaging during non working-hour (that is the case for business-critical application) is not properly handled, because delivery receipt does not means SMS received in the destination device, but only that SMS has beenaccepted by the last station to be delivered to the device and, outside extended working hours (from 9:00pm till 8:00am net morning, always during festivity), actually less than 5% of messages lands on destinatary device, despite 95%success decleard by reports. **Recommendations to others considering Vonage Communications APIs:** Test the service level choosenwith respect needs verifying ervice quality aginst service requirements. **What problems is Vonage Communications APIs solving and how is that benefiting you?** for non business-critical application Nexmo solution is a "cheaper-enough" solution to quikly set-up a business; for business-critical needs actual advantages should still be addressed. ### 3. Intermittent verification SMS. **Rating:** 1.5/5.0 stars **Reviewed by:** Ukaza P. | Software Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2019 **What do you like best about Vonage Communications APIs?** Easy integration. The web API is quite simple so I don't have difficulty integrating the verify to my app. **What do you dislike about Vonage Communications APIs?** Intermittent verification SMS. Sometimes it takes so long to receive, sometimes it simply never arrived. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Verifying the user's phone numbers. It's cost effective and quicker than implementing in-house phone number verification. ### 4. Not Bad Not Great **Rating:** 2.0/5.0 stars **Reviewed by:** Sean L. | Head of IT, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2019 **What do you like best about Vonage Communications APIs?** We liked their develop[er friendly features and their variety of numbers. Their documentation is also really rarely good. Its just a shame they cannot reliablity delivery on anything. **What do you dislike about Vonage Communications APIs?** Customer service is terrible, like really bad. At times I would have an issue or qusetion and it would take days for them to get back to me. **Recommendations to others considering Vonage Communications APIs:** Look at twilliuo first. **What problems is Vonage Communications APIs solving and how is that benefiting you?** We liked being able to unify our phone system which are on two different continents. We have since moved onto twillio and twillio seems to be much much better. ### 5. Took too long to get a new number. **Rating:** 1.5/5.0 stars **Reviewed by:** Mike A. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2019 **What do you like best about Vonage Communications APIs?** I like the online interface the most. It is very intuitive. **What do you dislike about Vonage Communications APIs?** While working in Honduras, we ran into problems with TIGO and had to source a new number through Nexmo. It took nearly 2 months to get the issue resolved. **Recommendations to others considering Vonage Communications APIs:** I would only recommend Nexmo to those who are working in developed countries. **What problems is Vonage Communications APIs solving and how is that benefiting you?** We use Nexmo for automated text messaging through our Salesforce system. ### 6. Not so stable **Rating:** 2.0/5.0 stars **Reviewed by:** Kit Yin L. | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2018 **What do you like best about Vonage Communications APIs?** Nexmo Verify API If the authentication is not completed, it is not charged, This is good. **What do you dislike about Vonage Communications APIs?** API is unstable. Sometimes I cannot receive SMS. And not enough support for investigation. **What problems is Vonage Communications APIs solving and how is that benefiting you?** SMS Authentication Detect fraud activities ### 7. Good until a strange issue **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2016 **What do you like best about Vonage Communications APIs?** Simple to integrate **What do you dislike about Vonage Communications APIs?** Support! It was good until I got a strange issue. I am getting a success response with message ID, the amount charged, balance etc., but it's neither getting delivered nor I can see them in the dashboard. When I raised a ticket, surprisingly even the support team could not find those IDs from their end!!! Raised the ticket on Friday, now on Monday afternoon I am still waiting for the resolution, providing the info they asked. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Still evaluating ## Vonage Communications APIs Discussions - [How are your deliverability and latency?](https://www.g2.com/discussions/nexmo-service-quality) - 1 comment, 1 upvote - [How do I set up a Nexmo account?](https://www.g2.com/discussions/creating-nexmo-account) - 1 comment, 1 upvote - [Which countries does Nexmo have numbers in?](https://www.g2.com/discussions/which-countries-does-nexmo-have-numbers-in) - 1 comment, 1 upvote - [How much does it cost for Nexmo's services?](https://www.g2.com/discussions/pricing-75ee20b1-8a35-4184-b633-31213e99f38c) - 1 comment, 1 upvote - [Can I sign up for Nexmo from any country?](https://www.g2.com/discussions/can-i-sign-up-for-nexmo-from-any-country) - 1 comment, 1 upvote - [View Vonage Communications APIs pricing details and edition comparison](https://www.g2.com/products/vonage-communications-apis/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+09%3A22%3A01+-0500&secure%5Bsession_id%5D=bcb36cc2-7495-48ea-85d0-0298103e09ca&secure%5Btoken%5D=2b10183ca35a0a2e0d88d1512d117d8fb20da7e5d4b7d390f11a10b03530cec6&format=llm_user) ## Vonage Communications APIs Features **Additional Functionality** - Automated Responses - Chat/Messaging - Generative AI - Call Recording - Activity Dashboard - Sentiment Analysis - Communication Management - Real-Time Reporting - SMS Messaging - Interaction Tracking - Audio/Video Conferencing - Call Monitoring - Customizable Branding - Call Routing - Contact Management - Voice Mail - Multi-Language - Two-Way Audio & Video - Real-Time Updates - Chat Transcript - Reporting/Analytics - Live Chat - Caller ID - IVR - Real-Time Monitoring - SMS Marketing - File Sharing - Fax Management - API - AI Copilot - Chatbot - Mobile Access **Functionality** - Ease Of Integration - API Call Speed - Unified Communications - Alerts/Notifications - Computer Telephony Integration - Multi-Channel Communication **API Features** - Live Chat - Screen Sharing - Subtitles and Closed Captions - Custom Video Player - Live Simulcasting **Platform Basics - Phone Verification** - Accuracy - Call Screening - Scalability - Security Measures - Reliable Delivery - Customizable Workflows **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Support** - Documentation - Community Support - Professional Support **Security and Compliance** - Encryption - Watermarking - HIPAA Compliance - GDPR Compliance **Additional Features - Phone Verification** - Integration Abilities - Compliance with Regulations - Reporting and Analytics **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentication **Agentic AI - Phone Verification** - Autonomous Task Execution **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **AI - RCS Business Messaging** - AI ## Top Vonage Communications APIs Alternatives - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (460 reviews) - [Sinch](https://www.g2.com/products/sinch/reviews) - 3.8/5.0 (33 reviews)