--- title: Vonage Communications APIs Reviews meta_title: 'Vonage Communications APIs Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 404 reviews by the users' company size, role or industry to find out how Vonage Communications APIs works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 404 scale: '5' date_modified: '2026-08-14' parent_category: name: Development url: https://www.g2.com/categories/development --- # Vonage Communications APIs Reviews **Vendor:** Vonage **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.2/5.0 **Total Reviews:** 404 ## About Vonage Communications APIs Vonage Communications APIs enable you to transform your customer experiences with programmable video, voice, messaging, and more. With Vonage APIs, growing startups and agile enterprises can build best-in-class communications solutions at scale. Our global platform, comprehensive suite of communications channels, and expert support help you move quickly to offer your customers the most helpful experience possible. Our APIs connect you to Vonage’s Tier 1 network as well as more than 1,600 telecommunications networks around the world for the best quality and scalability in the market. For developers, the Vonage API platform provides a comprehensive set of tools and resources to get started quickly and build applications easily. Managing your Vonage API account is just as easy. You can use the simple but powerful Vonage API Dashboard or manage your account directly through an API. ## Vonage Communications APIs Pros & Cons **What users like:** - Users value the **ease of API integration** with Vonage, simplifying communication feature development across platforms. (10 reviews) - Users appreciate the **dependable and versatile APIs** of Vonage, simplifying integration and enhancing communication features effectively. (9 reviews) - Users appreciate the **ease of use** of Vonage Communications APIs, highlighting straightforward deployment and seamless integration. (9 reviews) - Users appreciate the **easy setup** of Vonage Communications APIs, enabling smooth integration and efficient communication solutions. (8 reviews) - Users praise the **clear documentation** of Vonage Communications APIs, making integration easy for developers of all levels. (7 reviews) - Users appreciate the **easy integrations** of Vonage Communications APIs, enabling quick implementation of voice, SMS, and video functionalities. (7 reviews) - Reliability (6 reviews) - Connectivity (4 reviews) - Integrations (4 reviews) - Automation (3 reviews) **What users dislike:** - Users find the **pricing to be high** , particularly challenging for small teams and startups with tight budgets. (4 reviews) - Users find the **complex UI** challenging, especially when managing multiple numbers and interpreting logs effectively. (3 reviews) - Users find the **difficult setup** process challenging, as it requires extensive testing and isn't very user-friendly. (3 reviews) - Users experience **poor customer support** with slow response times and challenges in obtaining help for technical issues. (3 reviews) - Users encounter **poor documentation** that lacks detail on edge cases, leading to extra trial-and-error during implementation. (3 reviews) - Users note the **cost limitations** of Vonage APIs, particularly for startups with tight budgets needing advanced features. (2 reviews) - Users find the **interface not user-friendly** , with challenges in setup and managing multiple features effectively. (2 reviews) - Poor Interface Design (2 reviews) - Users find the **pricing structure complicated** , making it challenging to predict usage and understand costs effectively. (2 reviews) - Slow Service (2 reviews) ## Vonage Communications APIs Reviews ### 1. Great features and ease of use **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2020 **What do you like best about Vonage Communications APIs?** Vonage makes it really easy to get up and running. I like the ruby gem that makes working with the API that much simpler. **What do you dislike about Vonage Communications APIs?** That I get delivery confirmations even for messages that are not actually delivered. I believe this is a Telco issue per country. **What problems is Vonage Communications APIs solving and how is that benefiting you?** We are solving multi factor authentication and having password less services. We decrease support needed. ### 2. No 24/7 Support, bill for SMS that fail to send **Rating:** 0.0/5.0 stars **Reviewed by:** Glen P. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Vonage Communications APIs?** Entire process was easy to setup, API is well-written. Documentation is well done, it was easy to implement their API into our existing software. **What do you dislike about Vonage Communications APIs?** No 24/7 support, if you submit a request on Friday, you MIGHT get a reply by Tuesday morning. Our account went 6 weeks thinking we were sending SMS, when we were just getting changed for nothing. Took weeks to get the issue resolved, ported out to fix the problem. When porting out, our request was denied as we did not supply a PIN. Had to contact support, wait days, just to get told there is no PIN. So we had to re-submit the request, with no pin, to get the number ported away. It took several days longer than it should have to get away. **Recommendations to others considering Vonage Communications APIs:** Use a different service. Service is great, once it breaks though...it takes days to get a reply, weeks to fix a problem. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Direct customer contact and emergency information distribution. We were able to get information to our customers easily and quickly regarding events they were planning on attending. It was great to be able to change dates due to rain and update most of the people attending with just one SMS. ### 3. We don't support 3rd party applications **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2020 **What do you like best about Vonage Communications APIs?** I don't like that it doesn't work. I cannot say I like something when it did not work?? **What do you dislike about Vonage Communications APIs?** It did not work on my New York ServiceNow instance. This is a 3rd party application sold on our company store and I reached out to the support team because their documentation is incorrect and the reply was we don't support 3rd party applications. **Recommendations to others considering Vonage Communications APIs:** No I most certainly would not recommend Nexmo because of the poor support or attempt at support. A blanket we don't support 3rd party applications when it is sold on our company website and I am trying to demo it to sell your features is not the way to support your reseller...... **What problems is Vonage Communications APIs solving and how is that benefiting you?** None because it doesn't work ### 4. Inexpensive platform, but terrible support **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about Vonage Communications APIs?** - Reasonable range of reachable numbers - Relatively inexpensive service **What do you dislike about Vonage Communications APIs?** We had problems like payment being unable to be processed leading to loss of service (Nexmo’s fault not ours). Was very hard to reach support and get any resolution **What problems is Vonage Communications APIs solving and how is that benefiting you?** SMS communications with customers ### 5. Developer Unfriendly **Rating:** 0.0/5.0 stars **Reviewed by:** Jake S. | Senior Software Engineer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2018 **What do you like best about Vonage Communications APIs?** Call routing logic seemed to work once I figured out their key + secret + private-key-for-each-developer-app (?!?) authentication. **What do you dislike about Vonage Communications APIs?** I write this review while I'm waiting on the latest response from Andy Li, in a 6-hour-long nexmo support email thread. I just want to give them money (they only allow you to add money in 10-euro increments -- you have to email support to change that amount, or to set up automatic payments). They apparently require you to answer several questions about who you are and what you plan to use nexmo for, before they remove payment restrictions. At no point during their onboarding documentation do they say you'll be held up for hours waiting on permission to give them money easily. This is ridiculous -- I don't know of any competitor who puts this kind of friction in front of you giving them your money: "At Nexmo we like to take good care of our customers, and there are several measures in place to protect our customers’ identities and our own platform from inappropriate use, of which the top-up limit is one. In particular, if you could share the following it will allow us to remove the limitation from your account more quickly: Company/service web address Nexmo services you intend to use Geographies in which you intend to use these services Content type you expect to be sending and in what volumes Social Media content that links you to your company, e.g. LinkedIn page link" **Recommendations to others considering Vonage Communications APIs:** Take a hard look at the billing page before diving too deeply in. It's not like they'll just let you pay $100 and you can start using that credit. You have to pay in 10 euro increments! Or maybe you'll end up stuck in several hours of emails like me. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Nothing. Dead in the water. We're moving to a competitor, it looks like. **Official Response from Shilpi Joshi:** > Hi Jake, we sincerely apologize for the inconveniences caused. Certain security measures are in place in order to protect our customers, their users and our platform from potential fraud, and we appreciate your patience during the time this can take. We see that you've continued to use Nexmo platform, and greatly appreciate your trust in our platform. We look forward to continuing to serving you. Thank You. Shilpi Joshi Social Media Manager Nexmo, the Vonage API Platform ### 6. Bad customer support and worst billing options ever **Rating:** 1.0/5.0 stars **Reviewed by:** Justas V. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Vonage Communications APIs?** Quite easy to implement and use, UI of the front end platform is nice. **What do you dislike about Vonage Communications APIs?** Pay for the service either via cc or PayPal is just super difficult, as a company who needs multiple accounts for Dev/qa/prod it gives issues to pay. **What problems is Vonage Communications APIs solving and how is that benefiting you?** 2fa authentication for our site login. ### 7. Reliable service, horrible support **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2019 **What do you like best about Vonage Communications APIs?** The service is reliable and works most of the time **What do you dislike about Vonage Communications APIs?** Extremely awful support. Sometimes it takes over a week just to get a simple reply. **Recommendations to others considering Vonage Communications APIs:** The quality of the lines are good, but expensive. The support is simply horrible!!! **What problems is Vonage Communications APIs solving and how is that benefiting you?** Providing cloud-based phone solutions ### 8. Bad security and unreliable service **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2018 **What do you like best about Vonage Communications APIs?** API was easy to use, but that seems to be pretty much it. Other vendors seems to have the same anyway. **What do you dislike about Vonage Communications APIs?** Someone broke into our account on their servers and not through our own, yet they refuse to refund our balance. We were willing to overlook this if they fixed the issue but they didn't even care. Account managers were nowhere to be found when issue happened. SIP service accepts connections from IPs other than our server Already a big no no for security. . **Recommendations to others considering Vonage Communications APIs:** Careful how your account manager disappears when you have issues and they are not trying to sell you new products, **What problems is Vonage Communications APIs solving and how is that benefiting you?** Sending SMS and calls. ### 9. Terrible customer support and awful experience. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2017 **What do you like best about Vonage Communications APIs?** I like when it works. Since they refuse our payment methods out of the blue. I quite hate everything about it. **What do you dislike about Vonage Communications APIs?** The fact that they suddenly refused our Credit Card and Paypal payments (after both payment methods have been used many times over the last year); Now after failing to fund our account, Nexmo decided we can only pay using an international wire transfer which will take 3-5 business days to clear. Until then our website is crippled and our users cannot complete their registration. **Recommendations to others considering Vonage Communications APIs:** DON'T USE THEM - USE TWILLIO INSTEAD **What problems is Vonage Communications APIs solving and how is that benefiting you?** Phone verification **Official Response from Shilpi Joshi:** > Hi, We apologize for the inconveniences caused. We were resolving an issue with payment capabilities, however, this change impacted the rule to allow existing users to continue to make payments with previous payment methods. When we released the change, it blocked customers from the payment methods between September 7 to September 12. We would like to convey that the issue has now been resolved as of September 12 and customers affected should now have access to the previous payment methods. Please go ahead and use the payment capabilities as before. Thank you for being a Nexmo customer and sorry for the inconveniences once again. ### 10. Expect very poor customer service - try calling their support line - be sure to leave a message **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2017 **What do you like best about Vonage Communications APIs?** Affordable IVR - other than that, lack of customer communication options **What do you dislike about Vonage Communications APIs?** THE WORST CUSTOMER SERVICE I HAVE EVER SEEN. Can't call them and speak to ANYONE - only able to leave a message, and I have yet to get a call back related to a message. Tickets opened on their website take hours between simple responses. **Recommendations to others considering Vonage Communications APIs:** Don't expect ANY telephone **What problems is Vonage Communications APIs solving and how is that benefiting you?** Nexmo IS my business problem - CallFire, my new provider, is the solution to Nexmo. **Official Response from Shilpi Joshi:** > Hello, We sincerely apologize for any inconveniences caused. We provide support for our APIs mostly online. Customers can submit tickets on help.nexmo.com, or by emailing support@nexmo.com. If you have an urgent issue, we recommend you submit online, where you will have the opportunity to set the priority level, for issues with our service. Please find details of our target response times here: https://www.nexmo.com/about-support, as well as the paid support programs that we offer, including phone support. The phone number quoted on our website is to contact the sales team. Our sales lines are open during business hours in each of our regional offices. Your note certainly helped us realize that this wasn’t as obvious as it should be, and we’ll be making it clearer that this number is for sales only. Thank you again for your kind feedback. It helps us in providing better service to you. ### 11. Their fraud risk system could do with an overhaul **Rating:** 0.0/5.0 stars **Reviewed by:** Paul L. | Director, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2016 **What do you like best about Vonage Communications APIs?** The pricing is fair, the choices you have are wonderful. For the brief time I was able to use the service I used the API to verify if a member's signup on our website was genuine or not (by performing a phone verification check). **What do you dislike about Vonage Communications APIs?** Fraud risk system has wrongly identified my company as high risk. We have a good reputation worldwide, registered company in the UK and have been running for more than two years. A competitor to Nexmo who we previously used and have been forced to stay with have offered an uninterrupted service to my company for a considerable time. Support was unhelpful and anonymous. From day one I got unwanted hassle from two different people from Nexmo. There's no auto reload option if the balance is low. The topup system is very restrictive compared to other competitors out there. Nexmo caused several hours of downtime because they failed to send a simple email to say that the account had been blocked. **Recommendations to others considering Vonage Communications APIs:** No recommendations, avoid the hassle and find a different competitor **What problems is Vonage Communications APIs solving and how is that benefiting you?** I was hoping for my company to be able to use the phone verification with Nexmo, but it seems I'll have to stick to a competitor due to their fraud risk system wrongly identifying my company as high risk. ### 12. Cheap but complicated **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2016 **What do you like best about Vonage Communications APIs?** The price is very competitive - better than Twilio. **What do you dislike about Vonage Communications APIs?** Nexmo is not as user-friendly as Twilio, and it takes a while to work out the intricacies of operation. **Recommendations to others considering Vonage Communications APIs:** You'd better be extremely comfortable with troubleshooting. Start with the free account until you're sure. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Trying to simplify the queuing for messages - at least the user support is responsive and helpful. ### 13. Doesn't honour their promises **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2015 **What do you like best about Vonage Communications APIs?** I liked the pricing of their inbound numbers. They promised that inbound messages would be "always free" which is a great offer. We only pay a monthly fee for each inbound number. **What do you dislike about Vonage Communications APIs?** After using Nexmo for a number of years, they have now introduced a fee for each inbound message we receive. The information on their website doesn't match what they actually do. "Always free" should mean that inbound messages are always free, but this doesn't appear to be true to Nexmo. **What problems is Vonage Communications APIs solving and how is that benefiting you?** We have used Nexmo for inbound messaging for our users for a number of years. However, we are now seeking a new inbound message provider due to the changes that Nexmo have made. ## Vonage Communications APIs Discussions - [How are your deliverability and latency?](https://www.g2.com/discussions/nexmo-service-quality) - 1 comment, 1 upvote - [How do I set up a Nexmo account?](https://www.g2.com/discussions/creating-nexmo-account) - 1 comment, 1 upvote - [Which countries does Nexmo have numbers in?](https://www.g2.com/discussions/which-countries-does-nexmo-have-numbers-in) - 1 comment, 1 upvote - [How much does it cost for Nexmo's services?](https://www.g2.com/discussions/pricing-75ee20b1-8a35-4184-b633-31213e99f38c) - 1 comment, 1 upvote - [Can I sign up for Nexmo from any country?](https://www.g2.com/discussions/can-i-sign-up-for-nexmo-from-any-country) - 1 comment, 1 upvote - [View Vonage Communications APIs pricing details and edition comparison](https://www.g2.com/products/vonage-communications-apis/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+10%3A06%3A01+-0500&secure%5Bsession_id%5D=787b5ba1-6195-4a18-a918-48aedf355c9b&secure%5Btoken%5D=33150b84d6894fbfd7852be82d9bb791f0db2acfb64e93821fb231f5294321a0&format=llm_user) ## Vonage Communications APIs Features **Additional Functionality** - Automated Responses - Chat/Messaging - Generative AI - Call Recording - Activity Dashboard - Sentiment Analysis - Communication Management - Real-Time Reporting - SMS Messaging - Interaction Tracking - Audio/Video Conferencing - Call Monitoring - Customizable Branding - Call Routing - Contact Management - Voice Mail - Multi-Language - Two-Way Audio & Video - Real-Time Updates - Chat Transcript - Reporting/Analytics - Live Chat - Caller ID - IVR - Real-Time Monitoring - SMS Marketing - File Sharing - Fax Management - API - AI Copilot - Chatbot - Mobile Access **Functionality** - Ease Of Integration - API Call Speed - Unified Communications - Alerts/Notifications - Computer Telephony Integration - Multi-Channel Communication **API Features** - Live Chat - Screen Sharing - Subtitles and Closed Captions - Custom Video Player - Live Simulcasting **Platform Basics - Phone Verification** - Accuracy - Call Screening - Scalability - Security Measures - Reliable Delivery - Customizable Workflows **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Support** - Documentation - Community Support - Professional Support **Security and Compliance** - Encryption - Watermarking - HIPAA Compliance - GDPR Compliance **Additional Features - Phone Verification** - Integration Abilities - Compliance with Regulations - Reporting and Analytics **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentication **Agentic AI - Phone Verification** - Autonomous Task Execution **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **AI - RCS Business Messaging** - AI ## Top Vonage Communications APIs Alternatives - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (460 reviews) - [Sinch](https://www.g2.com/products/sinch/reviews) - 3.8/5.0 (33 reviews)