--- title: Vonage Business Communications Reviews meta_title: 'Vonage Business Communications Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 503 reviews by the users' company size, role or industry to find out how Vonage Business Communications works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 503 scale: '5' date_modified: '2026-08-11' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Vonage Business Communications Reviews **Vendor:** Vonage **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.3/5.0 **Total Reviews:** 503 ## About Vonage Business Communications Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere globally. Over 40 powerful features give you the right balance of flexibility and control, offering everything your business needs to work smarter. With our award-winning mobile app, you can manage your communications from any device and collaborate from virtually anywhere. We boast a 99.999% uptime reliability¹, ensuring maximum productivity. Setup is simple, quick, and easy to scale as your business grows. No annual contracts mean you can cancel anytime. And we pride ourselves on top-notch customer service: access to help is just plain simple. That means you can call, email, chat, or visit our online support centers. We even offer customer portals with knowledge base articles that can help you find answers 24/7. ¹The 99.999% uptime claim is based on an average of Vonage Business's call availability. ## Vonage Business Communications Pros & Cons **What users like:** - Users commend the **ease of use** of Vonage Business Communications, enhancing their daily communication with prospects effectively. (20 reviews) - Users value the **integrated calling features** of Vonage, enhancing communication and simplifying remote team interactions. (9 reviews) - Users praise Vonage for its **fantastic customer support** , enhancing their overall experience with the service. (9 reviews) - Users commend the **reliability** of Vonage Business Communications, ensuring consistent connectivity for their daily business engagements. (9 reviews) - Users value the **excellent voice quality and comprehensive features** of Vonage, making it ideal for communication needs. (9 reviews) - Users appreciate the **easy-to-use messaging features** of Vonage Business Communications, enhancing their communication efficiency on-the-go. (8 reviews) - Customer Service (7 reviews) - Easy Integration (7 reviews) - User-Friendly (7 reviews) - User Interface (7 reviews) **What users dislike:** - Users report **texting limitations** with Vonage, affecting message delivery and causing frustration during communications. (8 reviews) - Users express frustration with **slow and unhelpful customer service** , hindering issue resolution and complicating project needs. (4 reviews) - Users report frequent **call drops** , leading to missed communications and frustrating connectivity issues with Vonage Business Communications. (3 reviews) - Users experience **connection issues** with Vonage, leading to dropped calls and missed alerts despite generally good service. (3 reviews) - Users find Vonage Business Communications to be **expensive** , especially for small businesses and startups seeking affordable solutions. (3 reviews) - Users find Vonage Business Communications **too expensive** compared to other providers, affecting their overall satisfaction. (3 reviews) - Limited Features (3 reviews) - Poor Customer Support (3 reviews) - Users report **call connectivity issues** with Vonage, including dropped calls and trouble transferring between devices. (2 reviews) - Users experience frequent **call dropping** issues with Vonage Business Communications, impacting reliable communication. (2 reviews) ## Vonage Business Communications Reviews ### 1. Vonage Business **Rating:** 4.5/5.0 stars **Reviewed by:** Darshan K. | Business Development Executive, Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Vonage Business Communications?** The services of Vonage are best, and it is really less costly compared to similar products in the market. The UI is user-friendly, and users can use the mobile app for easy and anywhere access. **What do you dislike about Vonage Business Communications?** The most faced issue with me is the call connectivity; they should develop some solution for the users who have less internet connectivity or slow internet problems. **What problems is Vonage Business Communications solving and how is that benefiting you?** It is becoming a centralized solution for me to do business efficiently, as I can schedule and do meetings directly on Vonage. This feature eliminates the use of multiple apps just for conducting meetings. ### 2. Great Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Vonage Business Communications?** Vonage's VOIP service has been incredibly reliable and economical. **What do you dislike about Vonage Business Communications?** It's an incredibly robust system with a lot of features. Sometimes the features can be overwhelming. **What problems is Vonage Business Communications solving and how is that benefiting you?** The ability to be away from the office but continue to have access to the telephone system through the app, and to be able to control it from anywhere. ### 3. The most stupendous service **Rating:** 5.0/5.0 stars **Reviewed by:** Tina A. | HR Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2020 **What do you like best about Vonage Business Communications?** Easy to access and user friendly; Low pricing; Time saving; Awesome Mobile App service; Can use the number from any part of world; Excellent Customer service; **What do you dislike about Vonage Business Communications?** I don't find yet any such thing I disliked **Recommendations to others considering Vonage Business Communications:** Can go for it to reduce your efforts and improve your work quality; **What problems is Vonage Business Communications solving and how is that benefiting you?** my calling issues solved, best quality, easy tracking for all calls, awesome encrypting of voice mails; Able to use whatsapp with same number; Feels highly professional way; All my employees working remotely and I am able to track them easily; Easy meeting with good voice\video quality; ### 4. Great Company Remote solution **Rating:** 5.0/5.0 stars **Reviewed by:** Leo G. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2022 **What do you like best about Vonage Business Communications?** The option to have several locations in different places like we are in the same office **What do you dislike about Vonage Business Communications?** The settings sometimes could be confusing **What problems is Vonage Business Communications solving and how is that benefiting you?** connectivity between our organization, all working remotely ### 5. We recently added our call center and it was a piece of cake thanks to Joe Chapa. **Rating:** 5.0/5.0 stars **Reviewed by:** Gerald K. | Manager, Customer Service Group, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2022 **What do you like best about Vonage Business Communications?** We are still in the infancy stage of our call center, but I can already see the benefits from the call log information at my fingertips. **What do you dislike about Vonage Business Communications?** Nothing to report at this time, All is good. everything is working properly. **What problems is Vonage Business Communications solving and how is that benefiting you?** The Vonage system is giving me the information I need to properly staff my department. a number of calls, why they are calling, length of calls, etc. ### 6. Vonage has worked great for our company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Vonage Business Communications?** Simple to use. Very consistant. No major issues. **What do you dislike about Vonage Business Communications?** No major issues. When I have had technical trouble, my issues were resolved quickly. **What problems is Vonage Business Communications solving and how is that benefiting you?** Phone service for our office that is also available from cell phone. ### 7. Vonage-A trusted business partner! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2020 **What do you like best about Vonage Business Communications?** The flexibility of the Vonage App is one of the best features. You can answer phone calls from your mobile or your laptop, whichever is most convenient for you! **What do you dislike about Vonage Business Communications?** If there was one change I would make, it would be to have multiple vonage apps on your mobile if you have multiple sister companies. **Recommendations to others considering Vonage Business Communications:** For anyone looking for flexibility in answering your phone from the office, working from home or on the road, this is an excellent solution for you! **What problems is Vonage Business Communications solving and how is that benefiting you?** Being able to answer Vonage calls away from my physical desk has been a huge help especially with working from home. ### 8. It is an amazing communication tool **Rating:** 4.5/5.0 stars **Reviewed by:** Richa S. | LeadTalent Acquisition Specialist, Staffing and Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2022 **What do you like best about Vonage Business Communications?** It is the best application to connect with people internationally and the communication product that gives better network flow in connecting. We can connect with people using text messages as well. Voice is much evident in Vonage than in other applications. **What do you dislike about Vonage Business Communications?** The only thing that makes trouble is that this needs good internet to connect with clarity. **What problems is Vonage Business Communications solving and how is that benefiting you?** It clears the problem of connecting with people internationally. We can connect with people from anywhere in the USA using the Vonage application. It also allows video calls and screen sharing, the best part of this application. It is a great platform to connect with people professionaly. ### 9. Vonage Business Communications **Rating:** 4.5/5.0 stars **Reviewed by:** Rishabh G. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Vonage Business Communications?** The phone application is good in terms of user interface and accessibility. Features like call recording, forwarding, and the voicemail process are also quite handy. **What do you dislike about Vonage Business Communications?** Online chat support can be improved significantly. They need to address the data loss issue more effectively, as it happens that sometimes the data is not visible and there is no way to retrieve it. **What problems is Vonage Business Communications solving and how is that benefiting you?** I used Vonage business communication to dial calls to candidates for recruitment in the USA and also to connect with internal team members in my company to pass on or gather information. ### 10. Operations Manager **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Vonage Business Communications?** I like the feature where you can see you previous calls from any time period and the ability to lookup numbers. **What do you dislike about Vonage Business Communications?** The vonage app did not allow me to transfer calls. **What problems is Vonage Business Communications solving and how is that benefiting you?** I am able to track staff calls as the front office support. ### 11. Our Routine Calling Software Application **Rating:** 4.5/5.0 stars **Reviewed by:** Y B I. | Head of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2021 **What do you like best about Vonage Business Communications?** The Simple & Stylish User interface. Ease of use, Saving & Retrieving Contacts, Marking Favorite etc. **What do you dislike about Vonage Business Communications?** Certain basic features access isn't granted which is otherwise available in paid format. **Recommendations to others considering Vonage Business Communications:** You can just go for it as it helps in completing your connection with Customers. **What problems is Vonage Business Communications solving and how is that benefiting you?** Major issue was during updating or migrating wherein all the contact backup wasn't considered or wasn't there & after update all the contacts got lost. ### 12. No major complaints, pretty reliable. **Rating:** 3.5/5.0 stars **Reviewed by:** Sabrina C. | CGC Project Manager and Sales, Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about Vonage Business Communications?** It is an easy way to communicate with people from your computer/phone to any line (cel or land) in the US being located anywhere else in the world. It also has a internal messages feature for people to be able to communicate with coworkers which is great so you don't have to use many apps to reach out to people. **What do you dislike about Vonage Business Communications?** The app on my phone would crash often. Another thing I noticed, which is pretty annoying, is that when using the app on my computer, the Do Not Disturb option did not work correctly. I'd be training clients using my computer and showing my screen, and the app would still ping me and show me messages I get even if the Do Not Disturb option is on. **Recommendations to others considering Vonage Business Communications:** It is a straightforward software that helps communication between coworkers and with others outside the company. You can use it through your browser, app on the phone, and app on the computer, which gives you options. I would recommend it. **What problems is Vonage Business Communications solving and how is that benefiting you?** It has improved communication outside and within the office. It makes it easy to communicate with coworkers, even if it is through text message. You don't even need to use your cellphone if you're using the app on the computer. You can type in your text and send/receive a text with no need to stop leaving your desk at all. ### 13. Leading solution in VoIP industry! **Rating:** 4.5/5.0 stars **Reviewed by:** Kunal K. | Project Leader, Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2021 **What do you like best about Vonage Business Communications?** Vonage Business Communications provides some of the industry's top VoIP services. The user interface of the application is appealing and simple to use. The connection is made without incident, and the application operates appropriately. For years, my business has used Vonage Business Communications' VoIP service, and the service is outstanding. The software is available in both desktop and mobile versions, both of which operate well. Additionally, the application enables me to manage my activities by using a calendar, a phone book, and various reports. **What do you dislike about Vonage Business Communications?** Vonage Business Communications has nothing to hate; they deliver excellent service. However, they could slightly improve the performance of their PC version, which occasionally slows down and the mobile app's ability to download reports. **Recommendations to others considering Vonage Business Communications:** Vonage Business Communications is an excellent choice for all of your VoIP communication requirements. **What problems is Vonage Business Communications solving and how is that benefiting you?** For the last three or four years, I've been utilizing Vonage Business Communications for my firm, and it's been quite beneficial for my VoIP needs. The calls are completed promptly, and the chats are pleasant. We use it for internal and external VoIP calls and have had an excellent experience. Simple to use, the mobile application contains a phone directory, call log, and voicemail. Additionally, a desktop program is provided for making calls directly from your laptop. ### 14. A great to manage all... **Rating:** 4.5/5.0 stars **Reviewed by:** Chinmay M. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2021 **What do you like best about Vonage Business Communications?** It is an excellent tool to manage all. We can dial calls, schedule meetings, chat, and much more. It is beneficial and time-saving. **What do you dislike about Vonage Business Communications?** Sometimes the call history is not accurate. The downloading of voicemails sometimes take forever. **What problems is Vonage Business Communications solving and how is that benefiting you?** We can perform multiple tasks on one platform that saves time and effort. That chat option enables to coordinate things via chat or text as well. ### 15. Cost-saving and performance-boosting tool, but with poor support. **Rating:** 4.5/5.0 stars **Reviewed by:** Deborah Y. | General Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2021 **What do you like best about Vonage Business Communications?** I appreciate that Vonage Business Communications is a cloud-based communication service that combines multiple communication channels into a single solution. It eliminates the hassles associated with maintaining an on-premises PBX and provides modern businesses with all the business communications features and capabilities they require to power their workflows. Additionally, Vonage Business Communications delivers numerous benefits to our enterprise. One of them is that it enabled us to save money on communication costs while simultaneously increasing employee productivity and the quality of our customer service. As for the software's best features, it would have to be its mobility capabilities, which enable you to use the app without difficulty while traveling or outside your office building. **What do you dislike about Vonage Business Communications?** Unfortunately, customer service is not up to standard in terms of responding to inquiries and resolving issues. **Recommendations to others considering Vonage Business Communications:** I recommend Vonage Business Communications because it provides a high level of functionality at an affordable price. **What problems is Vonage Business Communications solving and how is that benefiting you?** Vonage Business Communications offers a more cost-effective and adaptable alternative to traditional phone service for our business. By enabling employees to communicate more effectively with their customers, the software increases our productivity and efficiency. VBC has been a game-changer during pandemic times by enabling the employees to work from home, saving time on inter-office calls, and assisting customers in contacting us via multiple channels. ### 16. Vonage is the best for communicating with the customers. **Rating:** 5.0/5.0 stars **Reviewed by:** OurBus P. | Customer experience specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2021 **What do you like best about Vonage Business Communications?** The best thing that I like about Vonage is that we can use it to receive calls and send text messages to the customer. So, we can easily share web URLs and landing page links, and other details via SMS if the customer is calling from a cell phone. **What do you dislike about Vonage Business Communications?** What I dislike about Vonage is the fact that the Mute Switch on my Sennheiser HeadSet [CAN ICES-3(B)/NMB-3(B) ] does not function when I am using it with the Vonage App for Macbook Pro. I want to use the Mute Switch on the Headset rather than the clickable Mute Button on the Vonage App Screen. I have changed two headsets and tested with Zoom and Google Meet, and the mute switch of the headset is working perfectly fine. It is a compatibility issue with Vonage. I have also tried to call Vonage Tech support over the call and chat but to NO AVAIL. **What problems is Vonage Business Communications solving and how is that benefiting you?** I am using Vonage to receive calls for Customer Service for passengers that travel on our inter-city bus routes. ### 17. Phone service that allows multiple team members to manage line. **Rating:** 3.5/5.0 stars **Reviewed by:** Rachel H. | Integrative Neurotherapy Clinician, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Vonage Business Communications?** I like that we were able to access the phone line on multiple phones and computers. This allowed us as team members to choose which messages were most relevant for us to respond to individually. It can also show other team members which messages have been addressed and which ones still warrant a response. **What do you dislike about Vonage Business Communications?** The Do Not Disturb function doesn't really work. I would try to this function when I was away from the office but I would still receive messages throughout the day. This meant I would have to physically log out of the app anytime I wanted a break from the onslaught of messages we would get from clients. **What problems is Vonage Business Communications solving and how is that benefiting you?** We needed to be able to call and text with clients but also to access these messages when we were away from the office. Because we could all have the Vonage app on our phones, anyone was able to answer messages/calls no matter where they were at. It also allows us to see what messages have been responded to so that our office manager knows what she still needs to address. ### 18. Top Notch Business Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2022 **What do you like best about Vonage Business Communications?** Vonage's business apps - desktop and mobile - have the best features and interface I've seen among all the big VoIP carriers. Our rep - Alex Comstock - is responsive and reliable, making the overall experience a pleasure. **What do you dislike about Vonage Business Communications?** Getting "live" Support by telephone can be a challenge, but their online Support and Training site can address solutions for most common questions or issues. **What problems is Vonage Business Communications solving and how is that benefiting you?** The Business Inbox - texting to and from your main phone number - has been especially helpful. And the Administrative Portal is intuitive and easy to use. ### 19. Easiest and reliable communication management software ever **Rating:** 5.0/5.0 stars **Reviewed by:** Vignesh A. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2021 **What do you like best about Vonage Business Communications?** The ease of use of this software is the one thing that I like the most about it. I am able to place calls conveniently across countries, and this saves a lot of time for me. Meetings, too, are made super easy with Vonage. Adding to these features, their customer support has been top-notch throughout my journey. **What do you dislike about Vonage Business Communications?** Everything has been smooth sailing so for me, and I hope it continues the same way throughout. **Recommendations to others considering Vonage Business Communications:** This software has been of tremendous use to me. I would recommend everyone to at least try it once, just for its ease of use and the wide variety of features that they offer **What problems is Vonage Business Communications solving and how is that benefiting you?** The significant benefit for me is that they offer both a phone application and a desktop application. So whenever I am away from my desktop, I am able to continue with the phone application. Also, the various integrations that they provide are super helpful for me. ### 20. Go With Vonage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Vonage Business Communications?** Automated invoice emails- Easy to talk to **What do you dislike about Vonage Business Communications?** Late fees are not my favorate part of the service **Recommendations to others considering Vonage Business Communications:** Easy to use- user-friendly - Customer service is prime. Average priced **What problems is Vonage Business Communications solving and how is that benefiting you?** I had an account issue with the name that should have been listed vs. what was listed- the rep went above and beyond to figure out the account details were incorrect- they did correct it in a timely manner ### 21. Switching to Vonage, as a VoIP solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Ian G. | Manager, Performance and Learning, Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Vonage Business Communications?** Vonage Business is a VoIP phone system that allows me to make and receive unlimited calls. It also comes with advanced features like auto-attendant, phone system administration, and more. Unlike traditional mobile carriers, Vonage Business doesn't charge for the data you use when making calls. I can keep my existing mobile number or choose a new one from their list of numbers within my organization. Vonage Business also provides unlimited plans, so you're not stuck with monthly fees. Vonage Business is easy to set up and install on any device. They provide support in multiple languages, so it's easy to get help on the basics of setting up your account or managing your phone system remotely - no matter what language you speak! **What do you dislike about Vonage Business Communications?** The quality of VoIP service can be affected by your wiring or network connection. Besides, It can be challenging to initiate a conference call because you must dial into a conference bridge on a separate line when you want to contact people outside your company. **Recommendations to others considering Vonage Business Communications:** Vonage Business Services is an excellent alternative for companies that don't want to spend lots of money on their standard phone service. **What problems is Vonage Business Communications solving and how is that benefiting you?** With Vonage Business Communications service, our company has had access to unlimited calling anywhere in North America, Europe, and Asia. In addition, we don't have any long-distance charges, and there is no limit on how many employees can use the service at one time. Not only are Vonage Business Services cheaper, but they also have several features that are not included in the other providers' services, so our organization could customize the software. ### 22. Executive Assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2022 **What do you like best about Vonage Business Communications?** I like all the features and the simplicity of use of the product. **What do you dislike about Vonage Business Communications?** I do dislike anything about the product/service. Everything works perfectly! **Recommendations to others considering Vonage Business Communications:** I recommend using Vonage Business Communications because of the ease of use. I have used several other solutions, and they just do not stand up as Vonage does. **What problems is Vonage Business Communications solving and how is that benefiting you?** I am solving the issue of having a dependable service I can use. I have realized the benefit of getting an email when a voicemail is left. ### 23. Cost-effective solution that replaced traditional phone communication. **Rating:** 4.5/5.0 stars **Reviewed by:** Bill D. | COO The Dolloff Team Brokered by eXp Realty, Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2021 **What do you like best about Vonage Business Communications?** Vonage Business Communications offers a reliable, cost-effective solution for small and medium-sized businesses and enterprises. Vonage's business phone service is designed to take the worry out of managing your communications. You can take advantage of all the features and capabilities of a traditional office phone system without the high price tag. The experience of a product can make or break a company's success. The interface and user experience are the backbone of a product. Vonage is committed to providing its customers with the best user experience possible, beginning with its design. **What do you dislike about Vonage Business Communications?** It's versatile, low cost, and has a high level of security. But it doesn't work in every situation. For example, in some of our departments, the VoIP system can be pricey if it doesn't suit your needs and it's not always compatible with other software implemented. **Recommendations to others considering Vonage Business Communications:** Vonage Business Communications offers reliable and affordable phone service with unlimited calling, so you should try it. **What problems is Vonage Business Communications solving and how is that benefiting you?** Vonage Business Communications has helped our business around the world save time and money by providing a cheap and easy way to expand our communication capabilities without investing in physical devices. In addition, it offered a range of features, including 24/7 customer care, inbound faxing, mobile app integration, so that our efficiency has improved. ### 24. Why I recommend Vonage **Rating:** 5.0/5.0 stars **Reviewed by:** Adam C. | Partner, Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Vonage Business Communications?** Great tech stack with UC, CC, and API integrations. It allows businesses to transform their communications channels. **What do you dislike about Vonage Business Communications?** Nothing at this point but maybe a few more geographic serviceable regions on a global scale. **What problems is Vonage Business Communications solving and how is that benefiting you?** With the pandemic, the VBC platform allows all of employees to work from home at the same proficiency as in office. ### 25. Jeremy Richardson made our phone system switch a great, easy experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2021 **What do you like best about Vonage Business Communications?** Jeremy from Vonage is truly the best customer service worker I have ever met, and maybe in general, one of the most professional, hopeful, and patient professionals I have met in general. I am an office manager and needed a new phone system ASAP, as our old one blew out. I had never set up a phone system and was feeling overwhelmed. I reached out to a few VOIP providers, including Vonage, where I met Jeremy - and ultimately decided to go with Verizon VOIP, which was our current provider and gave us a great rate. However, after a few days on Verizon VOIP, we realized it was not going to work and didn't do what we needed. I emailed Jeremy, after I had already turned Vonage away, and asked if it was too late to switch over. Jeremy was so helpful this past week in helping me set up, configure, and get used to Vonage, and talked me through everything. Even if you are not great technically, Jeremy will make it easy for you to decide what you need, and how to use it. I asked the same questions multiple times, being forgetful, and he never made me feel bad. He is, long story short, amazing and I cannot recommend him, or Vonage enough. **What do you dislike about Vonage Business Communications?** Eveything was great, no complaints - Jeremy was great **What problems is Vonage Business Communications solving and how is that benefiting you?** We needed a new phone system for our office immediately and now we have a working, easy to use, system in place ### 26. Review of Jose Chapa a Vonage PM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Maritime | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2022 **What do you like best about Vonage Business Communications?** Informative and knowledgeable - Jose Chapa **What do you dislike about Vonage Business Communications?** Nothing yet, too new still, seems stable and great support **What problems is Vonage Business Communications solving and how is that benefiting you?** Working with stabilizintg international calls. Contact Center in the Cloud vs On Prem!! ### 27. Improved our communication! **Rating:** 4.5/5.0 stars **Reviewed by:** Natalie P. | Global Principal Investments, Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Vonage Business Communications?** Our team has been able to communicate more effectively with Vonage. Our team functions as a unit despite the fact that we are geographically remote. Vonage appeals to me because of its simplicity of use. With everything organized in one place, I am relieved to have all my professional contacts at my fingertips. As well as decluttering my phone, it keeps my business contacts sorted and organized. Voicemail transcription is the feature I like most. My initial call went unanswered, and I was apprehensive when I realized I had a message. A transcription of my voicemail was also available. When I discovered that Vonage offered this feature, I was thrilled. **What do you dislike about Vonage Business Communications?** Vonage is a company I enjoy very much. The service has been highly reliable and convenient for me. Nevertheless, my only criticism is the lengthy loading time at the beginning of the day. **Recommendations to others considering Vonage Business Communications:** I recommend that you purchase Vonage Business Communications as soon as possible. Our organization has greatly benefited from this software. **What problems is Vonage Business Communications solving and how is that benefiting you?** We now have access to direct lines for each of us, thanks to Vonage Business Communications. The employees are all personally reachable. Communication is no longer limited to switching between apps or systems. Vonage Business Communications enables us to communicate efficiently and quickly. ### 28. Good phone system with quality customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2021 **What do you like best about Vonage Business Communications?** The customer support technicians have always been helpful and quick to respond to any questions or technical support. All service requests tracked and updated timely. **What do you dislike about Vonage Business Communications?** My only dislike would be that I have to contact my company's help desk before Vonage responds to my issue. I wish I could go direct to Vonage without the middleman. **What problems is Vonage Business Communications solving and how is that benefiting you?** Vonage helps us solve our e-fax and direct phone line for agents and staff within the office. Having a internet-based phone system helps us stay up today, especially when working from home in today's Covid-19 work situation. ### 29. Only concerned about getting your money, not about customer service **Rating:** 0.0/5.0 stars **Reviewed by:** Tom S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2021 **What do you like best about Vonage Business Communications?** I'd prefer hot daggers to the eye instead of dealing with them. **What do you dislike about Vonage Business Communications?** How I've called multiple times to cancel with no return call since I have to wait on a return call. The only calls I've received now are from debt collectors after many attempts to cancel. **What problems is Vonage Business Communications solving and how is that benefiting you?** I'm using what little sanity I have left to put up with their debt collectors. ### 30. Save money on virtual phones instead of physical ones! **Rating:** 4.5/5.0 stars **Reviewed by:** Vineeth M. | Assistant Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2021 **What do you like best about Vonage Business Communications?** Vonage Business gives our employees the ability to operate remotely with a dedicated phone as well as message service. As a result, communication with consumers and other parties is possible while remaining connected. In addition, businesses can now send and receive text messages without carrying a company phone or another piece of equipment. I was also impressed with the friendly and professional manner of the customer service department. As I was updating my account, the customer care representative took the time to learn more about my company from his computer. He clearly understood how to relate to customers. **What do you dislike about Vonage Business Communications?** Vonage Business Communications lacks a photo messaging client, which is one of the things I dislike about it. The company may be working on it; however, integrating image chatting into a corporate app seems counterproductive. **Recommendations to others considering Vonage Business Communications:** The price of comparable services may be lowered somewhat by numerous individuals. However, considering Vonage's strength, it is well worth paying the price. **What problems is Vonage Business Communications solving and how is that benefiting you?** Second phone is not needed anymore. Saving money with an all-in-one app allows dollars to be used for other better purchases. Business purposes are served by the phones, which are available right out of the box. Despite our office's reduced bandwidth, there are no difficulties with call quality. Voicemail and intelligent call routing made custom workflows incredibly simple. ### 31. Cost-effective tool with rich customisation features. **Rating:** 4.5/5.0 stars **Reviewed by:** Aditya B. | Brand Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Vonage Business Communications?** Administrators will find the admin website straightforward to use and regularly updated without causing disruptions to established workflows. Even though many options can influence your overall cost, the prices for unlimited extensions or mobile extensions are highly competitive. Providing you have a solid connection to the internet (and for massive deployments, implemented and well-designed VLANs), Vonage's service is outstanding. Sales personnel are helpful and responsive to customer needs. Although the technical support staff is practical, sometimes complex issues are not escalated to a higher-tier team as promptly as they ought to. **What do you dislike about Vonage Business Communications?** There may be problems with the admin website from time to time. However, it is typically only a problem when proceeding with large numbers of changes that the platform becomes an issue. **Recommendations to others considering Vonage Business Communications:** If you are looking to help users have softphones in the office without giving their personal phone numbers, I profoundly recommend Vonage Business Cloud. **What problems is Vonage Business Communications solving and how is that benefiting you?** For most of our employees, we have replaced physical telephone consoles with softphones that are accessible through our computers. In addition, the action lets us use an app from our personal devices for checking phone calls and making calls from our business numbers, assuming the computers have a built-in and external microphone. Generally, it has proved to be more cost-effective. ### 32. Love Vonage Suppirt **Rating:** 5.0/5.0 stars **Reviewed by:** Lori P. | LPN, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2021 **What do you like best about Vonage Business Communications?** Easy to get support on phone when having problems **What do you dislike about Vonage Business Communications?** Sometimes after updates have to reinstall to get the system to work **Recommendations to others considering Vonage Business Communications:** Would go with this system if needed to make calls to different areas in US or Canada **What problems is Vonage Business Communications solving and how is that benefiting you?** Easy to use and get logged in. ### 33. Vonage Fax is Great **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2021 **What do you like best about Vonage Business Communications?** Its super easy to fax through my email. The convenience of not having to use a fax machine is the best part! We have to still fax to the IRS and vongae fax is the best **What do you dislike about Vonage Business Communications?** There's not much I do not like about faxing. I wish there were a way to know if the fax was received or not, **Recommendations to others considering Vonage Business Communications:** If you need to fax vonage business is the best **What problems is Vonage Business Communications solving and how is that benefiting you?** No having any problems THe best benefits is the IRS receives our information before the deadlines ### 34. Vonage **Rating:** 5.0/5.0 stars **Reviewed by:** Jaime F. | Network Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2022 **What do you like best about Vonage Business Communications?** The patience and attention the technic hian had. They are also very professional. **What do you dislike about Vonage Business Communications?** I can't think of a single thing at this time. **What problems is Vonage Business Communications solving and how is that benefiting you?** I was trying to figure out how to park a call with a dsskey solution. We figured it out and did a visual call park solution. ### 35. Great for international callers **Rating:** 4.0/5.0 stars **Reviewed by:** Abigail C. | Marketing and Data Innovation, Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2021 **What do you like best about Vonage Business Communications?** Easy to set up and use, incoming call are easy to answer and leave messages **What do you dislike about Vonage Business Communications?** Had numerous random calls and unknown numbers. **What problems is Vonage Business Communications solving and how is that benefiting you?** Communicating with clients and for international calls. ### 36. Technically service is great. Billing and Customer Service Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Vonage Business Communications?** Call quality is excellent, no drop calls, clear, good volume, awesome features. **What do you dislike about Vonage Business Communications?** Porting my old number from Verizon was horrible, Verizon was good on their end, Vonage dropped the ball multiple times, took many calls and chat to resolve. Billing errors took 4 months to resolve. Totally unable to speak to anyone by phone with a company that "specializes" in phone communications. **What problems is Vonage Business Communications solving and how is that benefiting you?** Took business use of cell phone number to the desktop with more features and call quality. ### 37. Vonage VoIP System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2021 **What do you like best about Vonage Business Communications?** The best thing about the app we can use it on our mobile anywhere anytime. The overall experience of the interface is very attractive and user-friendly. It seems the best option available right now. **What do you dislike about Vonage Business Communications?** If you use it on multiple devices at the same time, it does not sync properly, and you may experience unreachable when someone calls in. This should be fixed properly. **Recommendations to others considering Vonage Business Communications:** Vonage phone system is the best option available in the market. Just buy and use it. Don't waste your time to check others. **What problems is Vonage Business Communications solving and how is that benefiting you?** I usually use it for internal and external communication. I can confidently say that it had made communication easier and a lot quicker. It has improved productivity. ### 38. Vonage **Rating:** 2.5/5.0 stars **Reviewed by:** Esther Z. | Tax Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2021 **What do you like best about Vonage Business Communications?** It goes straight to mobile phones without knowing extensions. **What do you dislike about Vonage Business Communications?** It doesn't automatically start with speaker on iPhones. **What problems is Vonage Business Communications solving and how is that benefiting you?** I don't like how it doesn't start on speaker for iPhone ### 39. My top favorite calling software **Rating:** 5.0/5.0 stars **Reviewed by:** Ragini S. | US RECRUITER, Enterprise (> 1000 emp.) **Reviewed Date:** December 29, 2021 **What do you like best about Vonage Business Communications?** It has so many important features such as messaging, video conferencing, add to contact feature and voicemail feature. **What do you dislike about Vonage Business Communications?** The only drawback is that it has limited letter capacity for texting on a Canada number. **What problems is Vonage Business Communications solving and how is that benefiting you?** It helps to connect with the targeted audience more easily as I can always leave text messages and voicemails if we don't connect on call. ### 40. Crucial business tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2021 **What do you like best about Vonage Business Communications?** Their app is straightforward and easy to use to manage our communication and set up users. We especially like their call queue mechanism for directing calls to agents. **What do you dislike about Vonage Business Communications?** We haven't encountered any issues with their software. At this time, there is nothing I can note as a "dislike." **What problems is Vonage Business Communications solving and how is that benefiting you?** We needed a simple way to manage incoming calls and route them to the appropriate agents. This product fits the bill. Also, we needed to be able to have multiple numbers/phone lines to manage different sites and products. ### 41. Very very happy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2021 **What do you like best about Vonage Business Communications?** The representative went above and beyond to help me with my problem. She even called back the next day to make sure everything was going well. **What do you dislike about Vonage Business Communications?** Nothing really, for our own protection she needed to speak with the doctor to insure I was authorized to make changes but I understand why this is necessary **What problems is Vonage Business Communications solving and how is that benefiting you?** We are a doctor's office so patients having quick communication with our office is very important, we never have a problem! ### 42. Review - Vonage Business Communications **Rating:** 4.5/5.0 stars **Reviewed by:** Rohan R. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2021 **What do you like best about Vonage Business Communications?** The application is effortless to use, and it allows to make calls with a single click. The contact directory and report generating features is also a handy tool. **What do you dislike about Vonage Business Communications?** The phone application works great, but when we use the desktop application, the connection is not great and breaks sometimes. Though the report generation option is quite handy, the reports are pretty complex; thus, the information can be made a bit easier to comprehend **What problems is Vonage Business Communications solving and how is that benefiting you?** Vonage makes it easier for me to connect with my colleagues and clients; it keeps a record of call logs that can track my activity. ### 43. Travelup ltd **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2021 **What do you like best about Vonage Business Communications?** Vonage is the best software for communicating with customer's best quality voice include texting service, voice mail service, and the best part I found call recording, which is a fantastic feature. **What do you dislike about Vonage Business Communications?** The issue I notice sometimes might be due to the technical problem we can't check the call history and call recording. **What problems is Vonage Business Communications solving and how is that benefiting you?** Communication problems sorted due to excellent software Vonage; Vonage is very much friendly. Voice quality with no breaking is pretty much appreciated. The recording feature is beneficial. Most of the time, we miss a part of the conversation. The recording feature will help us. ### 44. Vonage VoIP is good in terms of quality of IP communication **Rating:** 4.5/5.0 stars **Reviewed by:** Varun P. | Technical Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2021 **What do you like best about Vonage Business Communications?** I used and like the Vonage Programmable messaging, Voice and Video Communication APIs to make our Applications deliver the best user experiences. **What do you dislike about Vonage Business Communications?** Nothing so much as we had tried other vendors but experience with Vonage APIs was good. But can be more documentation and examples. **What problems is Vonage Business Communications solving and how is that benefiting you?** I had used to integrate messaging, voice and video in our applications. So the main benefits was that our customers are now video capable ### 45. Senior Client Services Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2020 **What do you like best about Vonage Business Communications?** Multiple ways to access Vonage, particularly mobile. Easy way to connect with multiple teammates abroad. **What do you dislike about Vonage Business Communications?** Initial setup was a bit involved, and took longer than expected. All good once set up. Very low, almost no maintenance. **Recommendations to others considering Vonage Business Communications:** Run an orientation for all users. **What problems is Vonage Business Communications solving and how is that benefiting you?** Call center for inbound/outbound calls & record. Efficient call routing to team members, all with access to pertinent functions. Clear, efficient calls to one or more teammates abroad, at all hours. ### 46. Reliable service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2022 **What do you like best about Vonage Business Communications?** The service is reliable, but if any issues, they can be resolved quickly. **What do you dislike about Vonage Business Communications?** Onsite assistance is important, virtual can be difficult. **What problems is Vonage Business Communications solving and how is that benefiting you?** Web-based telecommunications. ### 47. Good but a lot of room for improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2021 **What do you like best about Vonage Business Communications?** You don't have to depend on your network service provider since we can make calls through the internet. Call connectivity is fast. It can save data/ contact details of employees within the organization. It Does not use a lot of space in the phone. **What do you dislike about Vonage Business Communications?** Very often, I have experienced call drop issues. It needs a robust network for high-quality calls. Since calls are made over the internet, sometimes people feel the caller is not genuine. **What problems is Vonage Business Communications solving and how is that benefiting you?** We use it for our business solutions. Helpful in making remote/ international calls to connect with clients and other groups. To attend various business meetings. ### 48. A VERY USEFUL TOOL **Rating:** 4.5/5.0 stars **Reviewed by:** Frank S. | B, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2021 **What do you like best about Vonage Business Communications?** Mobil app allows to be just what it says "mobil" not chained to desk **What do you dislike about Vonage Business Communications?** The caller ID does not display on my Apple watch **What problems is Vonage Business Communications solving and how is that benefiting you?** being able to go into the warehouse to verify amounts keeping customer on line ### 49. Vonage is very easy to use! Great software for your communication needs! **Rating:** 3.0/5.0 stars **Reviewed by:** Barb H. | a, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2021 **What do you like best about Vonage Business Communications?** very user-friendly, pleasing layout, always reliable **What do you dislike about Vonage Business Communications?** There is nothing that I have found to dislike. **What problems is Vonage Business Communications solving and how is that benefiting you?** I really like being able to answer my phone through my laptop while working from home. ### 50. Easy to use, yet Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Susang R. | Lead Product Marketer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2021 **What do you like best about Vonage Business Communications?** The thing that I like the most is how the app allows integration across phone services at work and the fact that I can communicate with our clients at any moment. Their customer services is also top notch, very humble and helpful in nature. **What do you dislike about Vonage Business Communications?** Bugs and errors sometimes arise, making it difficult to work with at times. But these get sorted out at the earliest by the team **Recommendations to others considering Vonage Business Communications:** I don't have any particular recommendations. It is a good software. All I would say is people who use this software have made an intelligent decision. **What problems is Vonage Business Communications solving and how is that benefiting you?** The ability to work from home is the best benefit that Vonage has provided us. ## Vonage Business Communications Discussions - [the](https://www.g2.com/discussions/35935-the) - 1 comment, 1 upvote - [When will I be able to attach documents and pictures to SMS?](https://www.g2.com/discussions/34448-when-will-i-be-able-to-attach-documents-and-pictures-to-sms) - 2 comments, 1 upvote - [i would like to use as personal at home contact : ???](https://www.g2.com/discussions/31974-i-would-like-to-use-as-personal-at-home-contact) - 1 comment, 1 upvote - [How do I clear the call history so I can start each day with a clean list?](https://www.g2.com/discussions/31969-how-do-i-clear-the-call-history-so-i-can-start-each-day-with-a-clean-list) - 1 comment, 1 upvote - [unable to login or change password](https://www.g2.com/discussions/15133-unable-to-login-or-change-password) - 1 comment, 1 upvote - [View Vonage Business Communications pricing details and edition comparison](https://www.g2.com/products/vonage-business-communications/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A13%3A20+-0500&secure%5Bsession_id%5D=851c2c16-8c51-435b-9a14-11443c8b9799&secure%5Btoken%5D=4293d8366acbf4af69fdd9792e3900f406d471c0da009938e05bc2c498663f44&format=llm_user) ## Vonage Business Communications Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [EZLynx](https://www.g2.com/products/ezlynx-ezlynx/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Sense](https://www.g2.com/products/sense-sense/reviews) ## Vonage Business Communications Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Vonage Business Communications Alternatives - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,582 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,389 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews)