--- title: Vonage Business Communications Reviews meta_title: 'Vonage Business Communications Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 503 reviews by the users' company size, role or industry to find out how Vonage Business Communications works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 503 scale: '5' date_modified: '2026-08-12' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Vonage Business Communications Reviews **Vendor:** Vonage **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.3/5.0 **Total Reviews:** 503 ## About Vonage Business Communications Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere globally. Over 40 powerful features give you the right balance of flexibility and control, offering everything your business needs to work smarter. With our award-winning mobile app, you can manage your communications from any device and collaborate from virtually anywhere. We boast a 99.999% uptime reliability¹, ensuring maximum productivity. Setup is simple, quick, and easy to scale as your business grows. No annual contracts mean you can cancel anytime. And we pride ourselves on top-notch customer service: access to help is just plain simple. That means you can call, email, chat, or visit our online support centers. We even offer customer portals with knowledge base articles that can help you find answers 24/7. ¹The 99.999% uptime claim is based on an average of Vonage Business's call availability. ## Vonage Business Communications Pros & Cons **What users like:** - Users commend the **ease of use** of Vonage Business Communications, enhancing their daily communication with prospects effectively. (20 reviews) - Users value the **integrated calling features** of Vonage, enhancing communication and simplifying remote team interactions. (9 reviews) - Users praise Vonage for its **fantastic customer support** , enhancing their overall experience with the service. (9 reviews) - Users commend the **reliability** of Vonage Business Communications, ensuring consistent connectivity for their daily business engagements. (9 reviews) - Users value the **excellent voice quality and comprehensive features** of Vonage, making it ideal for communication needs. (9 reviews) - Users appreciate the **easy-to-use messaging features** of Vonage Business Communications, enhancing their communication efficiency on-the-go. (8 reviews) - Customer Service (7 reviews) - Easy Integration (7 reviews) - User-Friendly (7 reviews) - User Interface (7 reviews) **What users dislike:** - Users report **texting limitations** with Vonage, affecting message delivery and causing frustration during communications. (8 reviews) - Users express frustration with **slow and unhelpful customer service** , hindering issue resolution and complicating project needs. (4 reviews) - Users report frequent **call drops** , leading to missed communications and frustrating connectivity issues with Vonage Business Communications. (3 reviews) - Users experience **connection issues** with Vonage, leading to dropped calls and missed alerts despite generally good service. (3 reviews) - Users find Vonage Business Communications to be **expensive** , especially for small businesses and startups seeking affordable solutions. (3 reviews) - Users find Vonage Business Communications **too expensive** compared to other providers, affecting their overall satisfaction. (3 reviews) - Limited Features (3 reviews) - Poor Customer Support (3 reviews) - Users report **call connectivity issues** with Vonage, including dropped calls and trouble transferring between devices. (2 reviews) - Users experience frequent **call dropping** issues with Vonage Business Communications, impacting reliable communication. (2 reviews) ## Vonage Business Communications Reviews ### 1. Great Service **Rating:** 4.5/5.0 stars **Reviewed by:** Harriet C. | Chief of Staff, Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2019 **What do you like best about Vonage Business Communications?** I like the fact that I am not tied to my desk. I can use my service on my cell phone or laptop allowing me to work from anywhere with an internet connection. **What do you dislike about Vonage Business Communications?** I do not have any dislikes using Vonage. **What problems is Vonage Business Communications solving and how is that benefiting you?** The portability of Vonage is our greatest asset. ### 2. Time to get Vonage **Rating:** 4.0/5.0 stars **Reviewed by:** Jose R. | Logistic Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2019 **What do you like best about Vonage Business Communications?** Easy to use, easy to manage, easy to buy. Perfect **What do you dislike about Vonage Business Communications?** I don't like sometimes the calls last is ringing the other phone **What problems is Vonage Business Communications solving and how is that benefiting you?** Improving ways to do better in my business by having answer machine alerts and not missing any calls. That's cool ### 3. Vonage Review - M Cherry **Rating:** 5.0/5.0 stars **Reviewed by:** Melchizedek C. | Director of Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2019 **What do you like best about Vonage Business Communications?** The admin console and tech support. The ease of administration has been very valuable **What do you dislike about Vonage Business Communications?** It has been difficult to add or change hardware without technical support assistance **Recommendations to others considering Vonage Business Communications:** Switch as many old POTS and PBX lines to a hosted VoIP solution **What problems is Vonage Business Communications solving and how is that benefiting you?** Lack of system features with current telephone provider ### 4. A great communication tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2019 **What do you like best about Vonage Business Communications?** Give it a try and you won't regret your decision to get this VoIP solution. Calling have been made easy with this services eliminating managing you phone bills and spending time choosing the best contracts available. Best VoIP options i would recommend. **What do you dislike about Vonage Business Communications?** As this is a VoIP service, slight fluctuation in network strength can affect the quality of calls. But that should not be a deal breaker if you have a good network this does not affect what so ever. **Recommendations to others considering Vonage Business Communications:** Highly recommended !!! **What problems is Vonage Business Communications solving and how is that benefiting you?** Able to cut down phone bills and the stress to choose a good cooperate plans available. The Vonage apps on Android is a superstar with features of messaging, calling and receiving calls etc. ### 5. Communication Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Paolo M. | Gerente de Ventas, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2019 **What do you like best about Vonage Business Communications?** the quality of sound in connection with far countries **What do you dislike about Vonage Business Communications?** Not being able to have a phone that connects wirelessly to the vonage device. **Recommendations to others considering Vonage Business Communications:** vonage devices that connect wirelessly to smartphones through an app **What problems is Vonage Business Communications solving and how is that benefiting you?** decrease the operating cost of long distance calls ### 6. Satisfactory Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Derek W. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2019 **What do you like best about Vonage Business Communications?** Customer Service & the eagerness of the associates to help and resolve the query is what I like the best. **What do you dislike about Vonage Business Communications?** I dislike the process when issue is escalated to the routing team and there is a delay in the response. **What problems is Vonage Business Communications solving and how is that benefiting you?** Good voice quality and efficient communication system ### 7. We replaced Ring Central w- Vonage & it were so pleased w- the quality of service & reception! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Vonage Business Communications?** The free technical support! They're so helpful! **What do you dislike about Vonage Business Communications?** Not being able to make a 3 way conference call. I have to use my cell. **What problems is Vonage Business Communications solving and how is that benefiting you?** Faster responses to our clients. ### 8. Fabulous. **Rating:** 5.0/5.0 stars **Reviewed by:** Charles P. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2019 **What do you like best about Vonage Business Communications?** Complete control of platform, customer service and value. **What do you dislike about Vonage Business Communications?** Don't know. I don't dislike anything.Don't know. I don't dislike anything.Don't know. I don't dislike anything.Don't know. I don't dislike anything. **Recommendations to others considering Vonage Business Communications:** I have a very complex virtual assistant with 2 companies, etc. These folks assisted me in setting it up and its been flawless. I believe they can accommodate any phone challenges you may have. **What problems is Vonage Business Communications solving and how is that benefiting you?** Auto attendant has been a blessing. Receiving voicemails in my email inbox is a time saver. ### 9. Best VOIP for business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2019 **What do you like best about Vonage Business Communications?** Vonage Business is very good for any business. Very easy to operate - is available on phone & Desktop app as well. Voice quality is very good. **What do you dislike about Vonage Business Communications?** Support team at time take time to response but is negligible because it very rarely has any problem after setup **What problems is Vonage Business Communications solving and how is that benefiting you?** Easy to connect with Candidate throught message at it has messaging system. Personalize numbers which help me getting the call directly to us Easy for doing conferencing ### 10. Good Services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Vonage Business Communications?** Features such as the call recording. It helps with training **What do you dislike about Vonage Business Communications?** Wait time can be long. No other dislikes **What problems is Vonage Business Communications solving and how is that benefiting you?** No problems at this current time ### 11. Vonage's support is great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2019 **What do you like best about Vonage Business Communications?** The support staff are very friendly, knowledgeable, and your call gets answered right away. I have not yet had to stay on hold for more than 30-second! The software is very user friendly once you learn a few thing with the aid of their support staff **What do you dislike about Vonage Business Communications?** I would have like a little more training for navigating the software prior to going live rather than calling the support a few times to get things squared away at the beginning. **What problems is Vonage Business Communications solving and how is that benefiting you?** We have a couple of office and bunch of staff on the field, we needed a system with a lot of flexibility for routing calls, voicemail and they met them all of our needs. ### 12. Good service but has room to grow. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2019 **What do you like best about Vonage Business Communications?** Interoffice connectivity (different offices in different states), ease of user management and admin controls. **What do you dislike about Vonage Business Communications?** Would like a little more custom control on in-house devices such as having an intercom function. **Recommendations to others considering Vonage Business Communications:** Look for deals... see if you want/need to go for a monthly contract or get some deals with free phones in an extended contract. **What problems is Vonage Business Communications solving and how is that benefiting you?** Ease of connectivity and the 'always available' feature by utilizing the App on cell phones when away from te office. ### 13. Useful for successfully managing an office **Rating:** 4.0/5.0 stars **Reviewed by:** Juvenal O. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2019 **What do you like best about Vonage Business Communications?** Thanks to Vonage I can successfully manage communications between locations of the company. Desk to desk and IM works like a charm as well **What do you dislike about Vonage Business Communications?** Customer service has never been my piece of pie, although it's probably just me trying to find the ugly in it **Recommendations to others considering Vonage Business Communications:** The dashboards are pretty comprehensive, try them out **What problems is Vonage Business Communications solving and how is that benefiting you?** Desk to desk calling, VoIP and conferences ### 14. Good product poor arrive **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2019 **What do you like best about Vonage Business Communications?** Call quality and reliably, the app is also a great tool. **What do you dislike about Vonage Business Communications?** Anytime I have to call in the people i talk to take way too long. Moved a phone port AMC wanted to pause or suspend service. Nope can't do that without waiting on hold for over 10 minutes. I don't have time for that wait. **What problems is Vonage Business Communications solving and how is that benefiting you?** VoIP is easy and the app allows me to never miss a call unless I want to. ### 15. Great technical support **Rating:** 4.0/5.0 stars **Reviewed by:** Allen W. | Security , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2019 **What do you like best about Vonage Business Communications?** The tech support staff is very knowlegeable and skilled in dealing with anxious customers. **What do you dislike about Vonage Business Communications?** It is not very easy to get through to a tech support person. **What problems is Vonage Business Communications solving and how is that benefiting you?** The majority of our telephone communications uses Vonage. ### 16. Great phone system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2019 **What do you like best about Vonage Business Communications?** We love this phone system because it is so easy to setup to transfer phones or setup different settings on the phone system. **What do you dislike about Vonage Business Communications?** We do not dislike anything about Vonage. We have had a great experience with it so far. **Recommendations to others considering Vonage Business Communications:** If you need an easy system to transfer calls this is the software for you. **What problems is Vonage Business Communications solving and how is that benefiting you?** We were having issues transfering calls. We were also having issues with call features. This works perfectly for what we need. ### 17. Intuitive **Rating:** 4.0/5.0 stars **Reviewed by:** Abraham D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2019 **What do you like best about Vonage Business Communications?** Call quality has to be my first pick, ui is cool though **What do you dislike about Vonage Business Communications?** Not really that much to think about, maybe support can improve the speed **What problems is Vonage Business Communications solving and how is that benefiting you?** Conference calling ### 18. game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2019 **What do you like best about Vonage Business Communications?** all is good but the best part is the app on my cell phone. Being able to take calls while i am out of the office has changed everything for me **What do you dislike about Vonage Business Communications?** setup of the desk phone , like hotkeys took us a bit to figure it out **Recommendations to others considering Vonage Business Communications:** we are really happy so far , love have the business phone on my cell phone **What problems is Vonage Business Communications solving and how is that benefiting you?** having the phone with me at all times ### 19. Best Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Ivy M. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2019 **What do you like best about Vonage Business Communications?** Love the customer service experience. Always there when ever you need them. **What do you dislike about Vonage Business Communications?** Wish we could have more recording space for phone calls. **What problems is Vonage Business Communications solving and how is that benefiting you?** Being able to login for customer portal from everywhere I go. ### 20. Vonage System Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2019 **What do you like best about Vonage Business Communications?** Vonage is an excellent application multiple Features like SimulRing, Three-Way Calling, Voicemail, and Call Forwarding are very elite and helpful Voice Over Internet Protocol **What do you dislike about Vonage Business Communications?** Yet i haven't face any Issues with this application **What problems is Vonage Business Communications solving and how is that benefiting you?** As i have installed the Vonage on my Desktop & mobile also. Receives call at a time . If busy with a call i can receives the call with other System also ### 21. Vonage has been convenient and helpful for my business at this time while do not have phone service. **Rating:** 5.0/5.0 stars **Reviewed by:** Dewayne S. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2019 **What do you like best about Vonage Business Communications?** It is very convenient to be able to receive calls from my business phone on my cell phone and to also receive voicemails by email so that I do not miss any important calls. **What do you dislike about Vonage Business Communications?** I haven't experienced anything that I have not liked about Vonage so far. **What problems is Vonage Business Communications solving and how is that benefiting you?** My hotel is not yet open and we are able to conduct business with potential employees and vendors through Vonage. ### 22. Great phone system but issues with cell phone implementation **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2018 **What do you like best about Vonage Business Communications?** I like that the phone calls come to my cell phone through the app when I am out of office. Also the messaging feature is useful. **What do you dislike about Vonage Business Communications?** Myself and a few of our coworkers have had connection issues. Sometimes call don’t come through to our phones. Also because of this we have had to revert to direct text meaaaging or calls while at the large conferences we put on because it is simply easier and more efficient. **What problems is Vonage Business Communications solving and how is that benefiting you?** Vonage helps our employees like me that need to be able to receive and make calls on the go. It helps that the calls go directly to our cell phone through the app. ### 23. Very responsible business partner that values my business and treats me like a valued customer **Rating:** 5.0/5.0 stars **Reviewed by:** Randy G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2019 **What do you like best about Vonage Business Communications?** PEOPLE on the phone anytime I need them. No wait, no recordings no BS **What do you dislike about Vonage Business Communications?** Nothing that I dislike about these guys they are great **Recommendations to others considering Vonage Business Communications:** Do it today **What problems is Vonage Business Communications solving and how is that benefiting you?** We had analog office service at 4 times the cost and no ability to manage the service. Adding Vonage we immediately were able to control our system from every conceivable angle and STOP robocalls in their tracks. ### 24. I was fearful of the change but it was so EASY! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2019 **What do you like best about Vonage Business Communications?** The cost is great compared to P.O.T.S. I've had zero issues with service quality of the voice calls. **What do you dislike about Vonage Business Communications?** Nothing - it am extremely satisfied. The user portal isn't super-intuitive, but the support team is great to help you. **What problems is Vonage Business Communications solving and how is that benefiting you?** My T1 was costing in excess of $750 per month. Vonage is saving me a ton of money without any decrease in service level. ### 25. OUTSTANDING SERVICE **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis B. | OWNER/PRINCIPAL, Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2019 **What do you like best about Vonage Business Communications?** The help each and every service reps give. They always find a solution to what ever issue is happening.IT runs perfectly 99.9% of the time **What do you dislike about Vonage Business Communications?** It runs perfectly 99.9% of the time it's the 0.01% when it does not. **What problems is Vonage Business Communications solving and how is that benefiting you?** one bill that lays out all the costs. reports on the phone calls and the ability to operate anywhere in the world. ### 26. Great for small business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2019 **What do you like best about Vonage Business Communications?** The ability to get easy technical support, create a comprehensive virtual assistant flow and the mobile app is great when taking calls on the got. **What do you dislike about Vonage Business Communications?** To be honest I can't really think of anything that I do not dislike. In one of our phones, sometimes the settings reset but that is a hardware error, not Vonage. **What problems is Vonage Business Communications solving and how is that benefiting you?** We have two locations and we are able to all have our own extensions, voice mails, call groups for different departments and our own mobile app where we can all be on the go when we need to. ### 27. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jesus R. | Senior Account Manager, Facilities Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2019 **What do you like best about Vonage Business Communications?** We can make conferences, and screening the calls, setup on different devices, there's a lot good features for this service **What do you dislike about Vonage Business Communications?** we don't really have dislikes with this service, just need to bring a cup of coffee when we use it **Recommendations to others considering Vonage Business Communications:** Enjoy the ride with this espectacular service provider **What problems is Vonage Business Communications solving and how is that benefiting you?** change numbers, assign ne numbers, hold some devices while we are traveling ### 28. Each call for assistance has exceeded my expectations! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2019 **What do you like best about Vonage Business Communications?** Reps are 100% knowledgeable, patient, and efficient. They anticipate the problem and recommend best practices thoughtfully, respectfully and accurately. **What do you dislike about Vonage Business Communications?** At times it's been a little hard to understand a rep; however, they have never become upset when asked to repeat themselves. **What problems is Vonage Business Communications solving and how is that benefiting you?** managing the virtual receptionist, many lines for different companies, various greetings, etc. ### 29. 3/5/2019 Vonage Review **Rating:** 5.0/5.0 stars **Reviewed by:** Robert P. | CEO, President, Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2019 **What do you like best about Vonage Business Communications?** The fact my phone bill is very near constant, not up and down. **What do you dislike about Vonage Business Communications?** I have not come across any dislikes yet. **Recommendations to others considering Vonage Business Communications:** Use them, you cannot go wrong. **What problems is Vonage Business Communications solving and how is that benefiting you?** I haven't been at this long enough to have problems to solve. The benefits are the ease of use and having a virtual assistant. ### 30. Vonage Honest Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2019 **What do you like best about Vonage Business Communications?** Mostly i like call Conferencing, Its user interface etc **What do you dislike about Vonage Business Communications?** Call drop is too much if you use Android Application **What problems is Vonage Business Communications solving and how is that benefiting you?** We need to call, Text our clients in USA, It help us to connect with them ### 31. Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Linda P. | Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2019 **What do you like best about Vonage Business Communications?** The ability to transfer calls between offsite locations **What do you dislike about Vonage Business Communications?** So far there isnt anything that we have found to dislike **What problems is Vonage Business Communications solving and how is that benefiting you?** In the past our phone system would not allow us to transfer calls between locations. Once a call was transferred out it ended at that location. Switching to Vonage greatly improved our communication within our company ### 32. G Suite review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2019 **What do you like best about Vonage Business Communications?** The thing I like best about G Suite is that it packs so much into the app and is still very simple to use and operate. It also is nice that it works the same way on every device or platform use. **What do you dislike about Vonage Business Communications?** Like best about G Suite is that they are so versatile and offer many collaboration tools for business and personal use. **What problems is Vonage Business Communications solving and how is that benefiting you?** I think the most problem solved using G Suite is the capability to to be used on any platform from desktop to mobile. ### 33. G Suite is actually pretty effective even if it's just you using it! **Rating:** 3.5/5.0 stars **Reviewed by:** Robyn H. | Web Designer & Marketing Expert, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2018 **What do you like best about Vonage Business Communications?** I really like that EVERYTHING is available from ONE place. i don't have to search around and try to figure out what is where. Google has met every single one of my needs from one platform. **What do you dislike about Vonage Business Communications?** I do dislike that Google has become such a monopoly. It's hard to find any other software that's as effective and responsive as Google and as a firm believer in the free market - this is kind of disheartening. I do also have concerns about my safety of my own private information **What problems is Vonage Business Communications solving and how is that benefiting you?** . I am solving store and organizational problems. I don't have to use multiple platforms in order to accomplish tasks and objectives. ### 34. Helpfull too **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2019 **What do you like best about Vonage Business Communications?** We use for communicate with customer thru around the world and very easy to handle with all the interfaces **What do you dislike about Vonage Business Communications?** in some countries we can use the app but for the rest is very cool **Recommendations to others considering Vonage Business Communications:** verry recommended **What problems is Vonage Business Communications solving and how is that benefiting you?** a lot, follow up customer, make sales, confirm services ### 35. I wish I knew this service before **Rating:** 4.5/5.0 stars **Reviewed by:** Jose M. | Area Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2019 **What do you like best about Vonage Business Communications?** that fact that I can handle all my call from one same spot **What do you dislike about Vonage Business Communications?** been stuck to the office to make the calls, If I could make all this calls from the streets **Recommendations to others considering Vonage Business Communications:** Just come and get it, don't think that much about it **What problems is Vonage Business Communications solving and how is that benefiting you?** logistic problems ### 36. Would not recommend **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2019 **What do you like best about Vonage Business Communications?** When the phone system works, I am able to transfer calls to coworkers **What do you dislike about Vonage Business Communications?** Constant issues making phone calls and other features that were turned off of our phones. Features that we are PAYING for! **What problems is Vonage Business Communications solving and how is that benefiting you?** Currently, we are not solving any problems. Vonage is creating problems for us. ### 37. Pretty good, like having the app on my cell **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2019 **What do you like best about Vonage Business Communications?** The phone rings to my cell, I do not have to worry about forwarding the calls. **What do you dislike about Vonage Business Communications?** I'd like to be able to receive attachments and pics on text. **What problems is Vonage Business Communications solving and how is that benefiting you?** Its nice to have my office number on my cell without needing to forward my calls. ### 38. Vonage reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2019 **What do you like best about Vonage Business Communications?** Vonage is an excellent application for calling and texting. We can call the candidates with a high-speed internet connection. We can text the candidates. **What do you dislike about Vonage Business Communications?** Network fluctuation causes the error in calling. **What problems is Vonage Business Communications solving and how is that benefiting you?** Calling and text ### 39. Great small business VoIP provider **Rating:** 5.0/5.0 stars **Reviewed by:** James S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2018 **What do you like best about Vonage Business Communications?** Vonage is a great VoIP provider. The call quality is great. The on-boarding process was very simple and straightforward, and the support throughout the whole process was top notch. The sales representative was very helpful without being pushy. The administrative portal is very intuitive and makes changing users or phones very easy. You can even setup a Vonage phone on your smart phone so you will never miss a call again. They also have integrations like click to dial and Salesforce logging to make the sales process much easier. **What do you dislike about Vonage Business Communications?** I dislike the fact that you cannot set a schedule within the smartphone app. So if you forget to turn it on you might miss a call, or if you forget to turn it off you may get woken up in the middle of the night with an international call. **What problems is Vonage Business Communications solving and how is that benefiting you?** We needed an affordable no contract small business VoIP solution. We receive all of those benefits with Vonage. ### 40. Awesome service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2019 **What do you like best about Vonage Business Communications?** Great benefits and features of the phone and Vonage Business Service **What do you dislike about Vonage Business Communications?** Sometimes internet speeds can case slow calls. **What problems is Vonage Business Communications solving and how is that benefiting you?** Voicemail and the ability to use my phone at home and on the go with the vonage business app is a time saver . ### 41. We really like vonage. We have not had any problem **Rating:** 5.0/5.0 stars **Reviewed by:** Melody J. | Owner/ Director/Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2019 **What do you like best about Vonage Business Communications?** I like that I can call and someone will help me and I don't have to keep calling. **What do you dislike about Vonage Business Communications?** It is not anything that we do not like yet. **Recommendations to others considering Vonage Business Communications:** Sure will **What problems is Vonage Business Communications solving and how is that benefiting you?** We are not having any problem right now. ### 42. Very efficient and cost effective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2019 **What do you like best about Vonage Business Communications?** Versatility, efficiency, cost, customer service. **What do you dislike about Vonage Business Communications?** Tutorials on features and how to navigate **Recommendations to others considering Vonage Business Communications:** Best Business solution **What problems is Vonage Business Communications solving and how is that benefiting you?** Mobility, having appointments inside and outside the office and not miss any calls. Operate 2 businesses with one phone system. ### 43. Great service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2019 **What do you like best about Vonage Business Communications?** Service has been flawless so far. Really impressed. **What do you dislike about Vonage Business Communications?** Honestly, no complaints. It's been one of the best additions to our office. **What problems is Vonage Business Communications solving and how is that benefiting you?** It provides us with multiple local phone numbers, and excellent call lines, which advances our company. ### 44. Great Service for a busy Office **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2018 **What do you like best about Vonage Business Communications?** Having your calls integrated with your email and other Google products is a huge time saver for a busy office. As a secretary at a company who received many calls in a day, many before the office was even open, it helped to streamline our response process, and keep our calls organized. **What do you dislike about Vonage Business Communications?** I honestly didn't have any complaints about their service. My understanding from my employer was that it wasn't inexpensive, but from a working standpoint, it functioned very effectively. **What problems is Vonage Business Communications solving and how is that benefiting you?** I think the biggest benefit was being able to track which calls had been responded to. This was especially important since the office was open 7 days a week, and there would be different secretaries responding to the calls on different days. It helped us ensure that we never missed a voicemail. It also helped us realize that one of the secretaries had not been returning any calls when she was working alone.... Overall it is a great way to make your business more efficient and increase customer satisfaction. ### 45. It's a great app to run global business! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2019 **What do you like best about Vonage Business Communications?** Clarity of speech, ease of usage, friendly navigation **What do you dislike about Vonage Business Communications?** Sometimes gets disconnected while on business calls **Recommendations to others considering Vonage Business Communications:** I would surely recomment as Vonage is a friendly App and makes calling a pleasure! **What problems is Vonage Business Communications solving and how is that benefiting you?** Recruitment; global communication is in our fingertips! ### 46. AWESOME **Rating:** 5.0/5.0 stars **Reviewed by:** Jason T. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2019 **What do you like best about Vonage Business Communications?** Affordable Phone Service and on the go smart phone capability. **What do you dislike about Vonage Business Communications?** There was not anything that I really didn't like about the service. **What problems is Vonage Business Communications solving and how is that benefiting you?** Cost of traditional service with limited mobile option integration. ### 47. Great Service For Any Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2019 **What do you like best about Vonage Business Communications?** What do I like the best?? It is really hard to just chose 1 thing I like as there is soooo many different options with Vonage it almost seems as it is an endless option bar lol. **What do you dislike about Vonage Business Communications?** What Do I dislike?? Well nothing in particular. If I did have to chose one I would say it is the tech support. **What problems is Vonage Business Communications solving and how is that benefiting you?** For the cost everything is great service they provide Thank you Vonage!!!! ### 48. first impression of services **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2019 **What do you like best about Vonage Business Communications?** Customer services is great. easy to get answers to questions **What do you dislike about Vonage Business Communications?** trouble with getting similar functions for after hours calls. trouble getting voice announcements recorded **What problems is Vonage Business Communications solving and how is that benefiting you?** no long distance phone charges ### 49. Very well **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2019 **What do you like best about Vonage Business Communications?** Attention to detail from the customer serivce agent **What do you dislike about Vonage Business Communications?** Nothing. Everything about this product so far has been good. **What problems is Vonage Business Communications solving and how is that benefiting you?** Not being able to install a permanent phone systems. This has huge flexability ### 50. Not a Great Experience **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2019 **What do you like best about Vonage Business Communications?** Ease of installation. Customer Service Agents were very polite and tried to be helpful. **What do you dislike about Vonage Business Communications?** Getting what I was told by the salesman wasn't going to happen. Management tried to reduce my irritation, but in general a poor experience. **Recommendations to others considering Vonage Business Communications:** Give yourself plenty of time to trial the service. **What problems is Vonage Business Communications solving and how is that benefiting you?** I was trying to establish incoming multiple lines to varied locations. No benefits were realized. ## Vonage Business Communications Discussions - [the](https://www.g2.com/discussions/35935-the) - 1 comment, 1 upvote - [When will I be able to attach documents and pictures to SMS?](https://www.g2.com/discussions/34448-when-will-i-be-able-to-attach-documents-and-pictures-to-sms) - 2 comments, 1 upvote - [i would like to use as personal at home contact : ???](https://www.g2.com/discussions/31974-i-would-like-to-use-as-personal-at-home-contact) - 1 comment, 1 upvote - [How do I clear the call history so I can start each day with a clean list?](https://www.g2.com/discussions/31969-how-do-i-clear-the-call-history-so-i-can-start-each-day-with-a-clean-list) - 1 comment, 1 upvote - [unable to login or change password](https://www.g2.com/discussions/15133-unable-to-login-or-change-password) - 1 comment, 1 upvote - [View Vonage Business Communications pricing details and edition comparison](https://www.g2.com/products/vonage-business-communications/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+13%3A05%3A51+-0500&secure%5Bsession_id%5D=74c10d4a-decb-4d16-807e-229ed0048526&secure%5Btoken%5D=e1c69623c761c59b2ca5f22646bc7ccdc74bedcf010616cb7cec880cddb94110&format=llm_user) ## Vonage Business Communications Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [EZLynx](https://www.g2.com/products/ezlynx-ezlynx/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Sense](https://www.g2.com/products/sense-sense/reviews) ## Vonage Business Communications Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Vonage Business Communications Alternatives - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,582 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,389 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews)