started using Better Impact 11 years ago as a volunteer coordinator for a nonprofit, and I loved it from day one. It made my job so much easier—no more messy Excel sheets or unreliable reports.

The software is intuitive, easy to learn, and incredibly reliable. Whenever I’ve needed help, the support team has been quick to respond. I especially want to thank Livia for her kindness, patience, and deep knowledge of the system.

A year ago, I moved to another nonprofit, and the first thing I did was request Better Impact. I couldn’t imagine managing volunteers without it.

With BI, I’m always in control of our volunteer data—anytime, anywhere. I highly recommend it to any organization that wants to manage their volunteers more efficiently and effectively. Review collected by and hosted on G2.com.

Like anything new, the implementation process can feel a little confusing at first. But with the help of the tutorials and the excellent customer service team, it’s easy to learn and get comfortable with the system. Review collected by and hosted on G2.com.

Their chat feature is pretty easy to use and, typically, someone gets back to you very quickly. I appreciate that we can create two "different" platforms for different parts of our company. You can also include required questions on an application and then make opportunities open just for the people who answered those questions a certain way. Review collected by and hosted on G2.com.

Better Impact can be hard to navigate. It can take a long time to figure out which tab to select to get to where you want. It also uses non-specific names, like "application 1" and you can't change these. They offer a library of videos and documents on how to do things, but sometimes it's on an older version of the software, and sometimes it doesn't answer what you're looking for.

You also don't get an email when people sign up and volunteers don't get an automatic email once they've been accepted. Both of those would be a great improvement. Review collected by and hosted on G2.com.

A user-friendly cloud-based platform that makes complexing scheduling of volunteers clean, strategic and trackable. Whether scheduling is volunteer driven or assigned by the organization, Better Impact allows for a one-shot overview of needs, resources and gaps. It has made communication more efficient and has plenty of band-width in terms of functionality to expand as needed. The dashboard is a great feature and provide useful and compelling analytics of your volunteer engagement and commitment overall.

With a program operating non-stop and driven by volunteer resources, Better Impact is used on a daily basis. Implementation was straightforward and the onboarding support of the Better Impact team in terms of training on each module was excellent. Review collected by and hosted on G2.com.

When utilizing the system, pay attention to inactive versus archived volunteers. You will be billed for inactive volunteers so it is best to have a process to assess and archive those individuals as appropriate. This also helps focus the data providing more accurate analytics. Review collected by and hosted on G2.com.

It has streamlined many of our processes. We went from having 10+ spreadsheets tracking different data and now we have it all in one place. It is amazing and has saved staff so much time. Learning the program was easy, and training volunteers on the use of the program was also easy. Customer support is excellent and always quick to assist. Use the program daily for volunteer tracking, reports, etc. Easy to implement and integrate and make it work for our program. I love the ability to change fields to collect only what we need and we can update it as necessary. Highly recommend. Review collected by and hosted on G2.com.

The only thing I wish was more improved is the online training platform. I would love to use that to move all of our trainings online and have everything in one place, VolunteerImpact, but otherwise, it is great. Review collected by and hosted on G2.com.

Allows to efficiently keep track of all volunteers, the progrms they serve, their schedules and hours. Previously this was manually done on paper, so this software has made our life so much better. Review collected by and hosted on G2.com.

The biggest downside we challenge is getting all volunteers engaged in using it. Many of our volunteers are seniors themselves and don't do computers or phone apps. Review collected by and hosted on G2.com.

I'm still discovering all the things this system can do. The transfer of data from our old system was seamless and my contact was so helpful in answering our questions. I also like the autonomy it grants our volunteers which takes some of the daily burden off of us but allows us to monitor what's going on. Review collected by and hosted on G2.com.

Because we have admin access, I've found it difficult to guide new users - aka see what they see and walk them through it. Review collected by and hosted on G2.com.

I love the fact we were able to build a volunteer application within the database. The volunteers get a automatic email after filling out the application and they are able upload their resumes and certifications within the application. This has cut down the onboarding time significantly. The ease of integration and implementation is great. Also, the customer services is great. They respond quickly to any question I have. Review collected by and hosted on G2.com.

It would be nice to view the schedule in a customizable calendar format that I can print. Review collected by and hosted on G2.com.

I love how much you can do with the Better Impact. From tracking hours to creating events for both the public and volunteers, BI has what we need to make the volunteering experience more enjoyable and easier for them to be engaged. Review collected by and hosted on G2.com.

Having such a robust offering to the end user requires a bit of time to learn to navigate. I still haven't tapped in to the full potential of BI, but I am well-versed with the areas of the program that we use often. Review collected by and hosted on G2.com.

I like that I can run reports as a volunteer and see how many hours are contributed to which activity. It's also easy to navigate and find opportunities that I am interested in. From the admin side, I like that I can run a lot of different reports and print off calendars for other staff members. It also lets me see who is contributing what hours and where. Review collected by and hosted on G2.com.

That I can't always see who else is signed up in volunteer mode. Review collected by and hosted on G2.com.

The program is amazing! The online training modules are very user-friendly, and the reporting features provide clear, detailed information that’s easy to access. The time tracking system is excellent — we especially love the QR code clock-in and out feature, which makes managing time entries simple and efficient. Highly recommend! Review collected by and hosted on G2.com.

We have not really found anything wrong with the program Review collected by and hosted on G2.com.