The customer service is top notch-from the chat features, to the videos, to the paid support with our Enterprise services-I have been able expand my knowledge of the program to best suite our needs. We were able to transfer our foster onboarding to 100% remote, which has hugely increased participation in our foster program. The ability to text and email directly from the program is a huge time saver. We have over 2000 volunteers that are easily managed with this software, and it is used daily for our programs. Review collected by and hosted on G2.com.

There is a steep learning curve, so care has to be taken when you change one thing-to make sure it doesn't affect other things. The name badge creator could be super awesome if it was sharable between admins, and more editable. Review collected by and hosted on G2.com.

I like the dashboard setting… in theory.

It could be a great feature—if it were designed by a functioning adult human with a decent sense of logic. At the moment, there’s just too much going on. It feels more like a scroll marathon than a “quick glance” hub.

Ideally, the dashboard would show only the essential info at a glance—qualifications, alerts, hours, whatever matters most—and let me drill down if I choose to. I don’t need the whole life story of every volunteer first thing in the morning. Just the highlights, thanks.

I think what I’m really craving is a Visual Care-style CRM—but for volunteers. Simple. Clean. Intuitive. Something where I don’t need to phone a friend, open 6 tabs, and light a prayer candle just to figure out where someone's working next Thursday. Review collected by and hosted on G2.com.

Honestly? About 95% of it.

It’s just not user-friendly. I work with managers who are totally across Visual Care, Operoo, Centro, payroll systems—and some of them even write code! Yet many flat-out refuse to use Better Impact because the interface is so confusing. The terminology is inconsistent, and features are buried in places that make absolutely no logical sense.

Where you’d normally expect to find something in a standard CRM, Better Impact chooses the least intuitive location possible. It’s like a game of hide-and-seek with core functionality—except no one’s laughing and everyone's behind on admin.

The form limitations are another huge issue. Only three application forms for an entire organisation is wildly restrictive. We’d love to upload or build internal forms directly into the system, but trying to do that is, frankly, a full-time job in itself.

Overall, it feels like it was designed to not make sense. It’s convoluted, clunky, and misses the mark on features that most modern CRMs just get right. The potential was there—but somewhere along the line, it got lost in a maze of tabs, settings, and frustration.

And yet, here I am. Trapped in the system. Sending emails from a digital purgatory I didn’t ask to live in.

Customer support is good though, although most of the time their answer is "we cant do that" but at least they do it in a timely and kind manner which i very much appreciate. Review collected by and hosted on G2.com.

It centralizes all of our volunteer management in one place, with customizable access levels for different admins. The robust reporting features help us make data-driven decisions that support our growth and volunteer engagement—and the customer support is truly second to none! Review collected by and hosted on G2.com.

More automation is needed, especially as AI develops; e.g. once a background check comes back clear, the next steps of eLearning should be sent out. If you click a qualification, or click "Accepted" to a sub-account, additional automated steps ought to occur. Review collected by and hosted on G2.com.

Implementing Better Impact has truly transformed the way we manage our volunteer program. It has significantly reduced our reliance on paper and centralised all our information into one easily accessible platform. Now, management can view everything at a glance.

The support from the Better Impact team during implementation was outstanding. Not only are we able to speak directly with knowledgeable staff, but we also have access to a library of instructional videos that guided us step-by-step.

One of the most impactful changes has been the automation of our volunteer onboarding process. Instead of spending hours chasing potential volunteers, we now send a simple link for online applications. From there, an automatic email invites them to book into an information session—saving us countless hours and reducing administrative burden.

All our volunteers now clock in and out using the Better Impact app, and all training modules are hosted within the platform. The system even notifies both management and volunteers when training is due to expire, which has taken a huge load off our volunteer manager’s shoulders.

Better Impact has made the role of our volunteer manager far less stressful. At a glance, they can see who is currently clocked in, upcoming birthdays and anniversaries, and which volunteers need to complete training. The combination of real-time human support and easy-to-follow video tutorials makes Better Impact an invaluable tool for any organization managing volunteers. Review collected by and hosted on G2.com.

However, there are a few areas where Better Impact could improve. Setting up limited administrative access is time-consuming and not as intuitive as we’d like. It often requires back-and-forth communication to ensure the correct permissions are in place. Additionally, the system currently lacks the flexibility to make specific client information visible to volunteers connected to those clients. For our service, which relies heavily on referrals, this means duplicating information in two separate sections—an inefficient workaround. Review collected by and hosted on G2.com.

One of the best things about better Impact is the reporting, you can run a thousand reports exactly to your specifications and needs! You also have chat-based help at your fingertips, which can help you along the way. For your first year, I highly recommend the better impact plus model to ease in with integrations and moving volunteers from different platforms, it is the best investment! You get access to the best assistance and help guides you could need, one-on-one specialized training, check-ins and guided assistance for the the first year really helped getting the ball rolling. The help guides are not just for the admins, volunteers have access to help guides to assign with simple tasks, like logging and a password reset to more complicated tasks like signing up for shifts.

Volunteers like the software too! Many of our volunteers already use the software for other organizations, so the ease of use on both sides makes the switch a breeze! Review collected by and hosted on G2.com.

I would not say there is many downsides to using the better impact software, there is a learning curve on updating the volunteer page takes some getting used to. When creating new profiles for merging your volunteers, there can be a small hiccups with merging an existing volunteer account with a new one - but this is easily fixed with emails to your volunteers and the assistance of the chat-bot function. Review collected by and hosted on G2.com.

We are new to Better Impact and about to roll out to our volunteers. The experience so far has been very positive. The software has been fairly user friendly for a new person but not always intuitive so takes a bit to figure out but once you do it seems to make logical sense. So far it does everything we were looking for. We will see how it goes after roll out.

Ease of use is OK and acceptable but there is a learning curve to figure it out.

We are going to starting the Implementation process soon and are making a process to do that effectively and the rep gave us some best practices.

Customer support so far had been great but have not used the chat function much yet.

We haven't integrated it on our website yet but it seems like it will be fairly easy to do.

I have been working on setting Better Impact for the past couple weeks and there is a significant amount of time required in set up. Review collected by and hosted on G2.com.

It is not always intuitive and also there is limited flexibility so we are not able to change what is presented to the end user as we work out how we want the App and Web portal to display. Some parts seem impersonal from the volunteers perspective especially the initial screen that asks them to create an account or to log in. I would like to be able to change the messaging, add a photo and customize the look better.

Overall the esthetics are dated and would like it to look more like modern apps (Applish :) ). Better Impact was better than most competitors we considered but not the best. I want the user experience on volunteer end to be beautiful and intuitive especially for technology illiterate people (we have a large senior volunteer base). Review collected by and hosted on G2.com.

With 250 volunteers, I love that I can view the volunteer schedule, print reports, and communicate with volunteers, all in one program. It's great that I can customize application forms, volunteer roles, qualifications, create email templates and volunteer groups. These features save so much time and keep things running smoothly on a daily basis in our organization. The volunteers have expressed that the system is very user-friendly for signing up for volunteer shifts. Some of our volunteers use Better Impact for more than one organization that they volunteer for, and they really enjoy the continuity.

I also appreciated having the Support Team import all of our current volunteers when we first started with Better Impact 3 years ago. Review collected by and hosted on G2.com.

The one feature I would find very helpful would be to allow volunteers to block out calendar dates that they are unavailable or away on vacation. Currently, there is only a general availability feature. Review collected by and hosted on G2.com.

We have used Better Impact for just under a year, and it has been a game changer for our K-12 school's volunteer program. We use it daily and will track close to 5,000 hours before the year is up!

I really appreciate the ease of use, the ability to add qualifications, and the hour tracking. The qualifications feature is a game changer for us - we need all volunteers working with children to have a criminal record check. If this qualification isn't checked off, they won't even see volunteer opportunities they aren't qualified for. I also like that we can schedule activities, but volunteers can also claim hours for activities that can't be scheduled.

It took me about a week to set it all up. I did a staff demo and provided them with a detailed instruction sheet to use when entering volunteer opportunities. I've had a few of them pop into my office, but they caught on quickly as well.

I've had one-on-one support calls every 3-4 months, which have been super helpful. The rep takes a look at our setup and recommends ways to improve. I've contacted customer support a few times, and they've always responded quickly. Review collected by and hosted on G2.com.

I can't think of anything I don't like. I've been really impressed! Review collected by and hosted on G2.com.

It is a customer self-service application that has the flexibility to handle almost any volunteer needs. This means that the need for staff is greatly reduced because the work is done by the volunteers. The client application runs on a smart phone or a computer to give greater flexibility to volunteers. Review collected by and hosted on G2.com.

The biggest issue that I have been asking for years is an addition to the application creation is a multiple choice check box field. We are veteran organization and we want to know to which service(s) the applicant has served. Currently we have to create a check box field for each service, which takes real estate on the application itself. Review collected by and hosted on G2.com.

Volunteer Impact allows us to streamline and improve volunteer onboarding and training, ensuring that the volunteer expressions of interest turn into actual volunteers. It can look complicated but is easy to learn. Customer support is responsive and helpful. Review collected by and hosted on G2.com.

There are a few features that I would like to see included - such as the ability to automatically send emails to volunteers for birthdays and anniversaries. I do know that they are working on this feature though. Review collected by and hosted on G2.com.