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AN

Verified User in Non-Profit Organization Management

Enterprise (> 1000 emp.)

4/24/2018

"Love the ease of use, management of volunteer records!"

5/5

What do you like best about Volgistics?

Volgistics helped my organization move away from paper files and applications and into the digital space, providing us with a concise, easy to use, powerful volunteer database. Review collected by and hosted on G2.com.

What do you dislike about Volgistics?

Sometimes a little clunky to use and there is a learning curve, but the help videos are useful. Other than the videos and articles, support doesn't seem to be readily available. Can sometimes take quite some time (more than two days) to hear back from support when we have a questions about how to use Volgistics in a particular way. Reporting capabilities are fine for our purposes, but could be more powerful and can sometimes be tricky - we have had to play around with the settings to get the information we actually want. Review collected by and hosted on G2.com.

What problems is Volgistics solving and how is that benefiting you?

We have used Volgistics to move away from paper files and applications for our volunteers, keep detailed notes on interactions and incidents that have occurred with our volunteers, and have been able to better handle the flow of onboarding volunteers. With Volgistics, we have streamlined our administrative work and been able to accomplish more with less - most notably, we have been able to eliminate much of our departmental data entry, and are in the process of exploring new ways that we can use Volgistics.

It's also very easy for our volunteers to use. Can demonstrate once and everyone seems to pick up on how to do it very quickly after. Review collected by and hosted on G2.com.

Response from Tim Long of Volgistics

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Thanks for the review! We're glad that the videos and help documentation can answer most of your questions for you. But, we did want to mention that our average response time for help inquiries is actually between 5 and 10 minutes.

You can reach us by visiting www.volgistics.com/support.htm, by clicking "Help" inside Volgistics, or by going to the Help E-mail tab of your Mailbox and clicking "Send an inquiry". By default, our responses will open in a pop-up window and also show up in your Mailbox. If you have pop-ups blocked, you might not see it right away.

Please feel free to ask us any questions you might have, and we'll get back to you quickly!

WP

Wendy P.

Education and Career Advancement Coordinator

Libraries

Mid-Market (51-1000 emp.)

1/31/2018

"Great tool for managing volunteer across several locations."

5/5

What do you like best about Volgistics?

It is very advantageous to our organization that volunteers access to their own volunteer portal to manage their own schedule and hour tracking. We do not have to worry about getting in contact with individuals in order to build a schedule. We create listings and volunteers are responsible for signing up. Also, when they have served, we do not ask them to sign in and out. They are also responsible for logging into their portal and logging their own hours. Review collected by and hosted on G2.com.

What do you dislike about Volgistics?

We piloted the use of Volgistics within one department of our institution and are trying to roll it out to additional departments. Some of the features are not conducive to use by multiple departments, each with unique needs. We may need to begin a whole separate subscription. Review collected by and hosted on G2.com.

Recommendations to others considering Volgistics:

Requires a little bit of time investment in the beginning for users with no database experience. However, even inexperienced admins can probably figure out set-up thanks to the elaborate help tutorials and videos.

This is a great tool that has enabled great success for our new volunteer program. Review collected by and hosted on G2.com.

What problems is Volgistics solving and how is that benefiting you?

Tedious data entry and scheduling has been eliminated! We created this great informative resource in a a volunteer portal for our volunteers so we no longer have to wrangle schedules and ensure coverage at multiple sites for multiple positions. Volunteers log in, see open shifts and sign themselves up!

Also, we are able to share links to position-related resources in this portal so it's basically a nice landing platform to send our volunteers for most things.

It is also very easy for volunteers to use. We demonstrate a brief training and orientation for how to use it as a volunteer and they seem to grasp it pretty quickly. Review collected by and hosted on G2.com.

AP

Abby P.

Director of Development

Non-Profit Organization Management

Small-Business (50 or fewer emp.)

12/15/2017

"Helpful in managing volunteer program - limited support available "

3.5/5

What do you like best about Volgistics?

We have 2,000+ volunteers a year at our organization and Volgistics has helped us in managing those relationships fairly seamlessly. The database is pretty easy to use and update as needed. Before signing up with Volgistics we did research many options available and Volgistics seemed to be the best fit for what was available. Review collected by and hosted on G2.com.

What do you dislike about Volgistics?

The reporting capabilities are so-so and contacting support is practically impossible. We have had multiple occasions where we really need to be walked through a major issue and we either get no response or one many days later. Review collected by and hosted on G2.com.

Recommendations to others considering Volgistics:

This is a decent database for managing volunteers. It definitely gets the job done but doesn't have a lot of bells and whistles and the support is really lacking. Many of our other databases have phone numbers and chat features. Volgistics only has an email option which really isn't that helpful. Review collected by and hosted on G2.com.

What problems is Volgistics solving and how is that benefiting you?

Managing such a large number of volunteers without a database is practically impossible. It has been nice to be able to easily communicate with and schedule so many volunteers at our agency! We have opportunities available 24-7 and with only one staff person managing the volunteer program the database has been such a huge help. Review collected by and hosted on G2.com.

Response from Tim Long of Volgistics

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We're sorry you've had so much trouble with our support! This experience is definitely not typical, so we'll look into it right away. Our average response time for help inquiries is actually about 7 minutes.

One thing to keep in mind is that our responses appear on the Help E-mail tab of your Mailbox inside Volgistics; they're not typically sent by email. If you have any questions at all, or if there is anything else we can do for you, please feel free to reach out to us. We'll get you a response as quickly as possible.

AH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

1/12/2018

"good alternative for volunteer software"

3.5/5

What do you like best about Volgistics?

I like that you are able to schedule volunteers and that volunteers have their own website where they can go on and log hours m. I also like that you can export reports into excel easily. Review collected by and hosted on G2.com.

What do you dislike about Volgistics?

I dislike they way that hours can be entered. An upload form is greatly needed for this program. It is a lot of work for a larger volunteer organization to get all the hours entered. They have a way to “post” hours but a batch upload would be much easier and take a lot less time. Volhistics also needs a more appealing interface. The website is just not that eye catching. Review collected by and hosted on G2.com.

Recommendations to others considering Volgistics:

This is great for smaller volunteer operations that record hours. The way to record hours is cumbersome and takes a lot of time and work. The website also is not as attractive and not as modern as other options. Review collected by and hosted on G2.com.

What problems is Volgistics solving and how is that benefiting you?

This helps with scheduling and volunteers being able to schedule themselves. We were not able to do that before. Review collected by and hosted on G2.com.

Response from Tim Long of Volgistics

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Thanks for the review! We're glad that self-scheduling is working well for you!

To help with entering hours as your volunteer base grows, you might consider using the VicTouch module (https://www.volgistics.com/VicTouch.htm). It allows volunteers to sign in and out, recording their hours automatically. If you have any other questions or problems, you can contact us directly at https://www.volgistics.com/support.htm or by clicking 'Help' inside Volgistics.

CC

Courtney C.

Volunteer Resources Coordinator

Hospital & Health Care

Enterprise (> 1000 emp.)

4/3/2018

"Volgistics- great for volunteer management!"

4/5

What do you like best about Volgistics?

The system is very intuitive, and setup is extremely easy. Review collected by and hosted on G2.com.

What do you dislike about Volgistics?

Does not connect to Donor CRMs, so relationship management across-organization is difficult. Review collected by and hosted on G2.com.

Response from Tim Long of Volgistics

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Thanks for the review! We're glad that Volgistics can help you meet your goals.

EG

Emi G.

Volunteer Coordinator & Web and Social Media Manager

Writing and Editing

Small-Business (50 or fewer emp.)

7/10/2017

"Fabulous for Tracking Hundreds of Volunteers"

5/5

What do you like best about Volgistics?

Volgistics allows me to communicate easily and quickly with current and potential volunteers. I can also track their training, volunteer assignments, how active they are, etc. VicNet give them access to a personal account where they can update contact info, view their service, schedule themselves to volunteer, and even enter volunteer hours done from home or off-site. Review collected by and hosted on G2.com.

What do you dislike about Volgistics?

There is just SO much to do and learn, even with the extensive and helpful resources they provide I sometimes feel overwhelmed. I learned the most when someone who is more experienced with Volgistics was able to teach me in person. Review collected by and hosted on G2.com.

Recommendations to others considering Volgistics:

Be prepared to commit some time to learning the ins and outs, but if you do, you'll love it! Review collected by and hosted on G2.com.

What problems is Volgistics solving and how is that benefiting you?

Most of all it saves time. I can email all 900 currently active volunteers at once, tag multiple volunteers who just took a class and give them all new assignments based on what they learned, etc. I have more time for other things and I can feel confident everything is organized! Review collected by and hosted on G2.com.

MH

Meagan H.

Business and Marketing Teacher

Education Management

Mid-Market (51-1000 emp.)

1/11/2018

"Phenomenal Software for Volunteer Management "

5/5

What do you like best about Volgistics?

I loved the ease of scheduling my volunteers and my volunteers loved the ease of tracking their hours. Review collected by and hosted on G2.com.

What do you dislike about Volgistics?

There was limited support available when needed. Review collected by and hosted on G2.com.

Recommendations to others considering Volgistics:

Volgistics is an exceptional program. My organization had over 300 volunteers a year and Volgistics made scheduling a breeze and keeping accurate records so simple. It also was great from a safety standpoint! Review collected by and hosted on G2.com.

What problems is Volgistics solving and how is that benefiting you?

Were were able to create an online volunteer application and move away from paper files for volunteer records. Review collected by and hosted on G2.com.

Response from Tim Long of Volgistics

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Thank you for the review! We're glad Volgistics worked well for your organization! If you're ever in the market again, we hope you'll give us another try.

UE

Verified User in Environmental Services

Small-Business (50 or fewer emp.)

12/12/2017

"Good volunteer management software"

4/5

What do you like best about Volgistics?

It has just the right amount of customization available. Any more so and it would get increasing complex and more difficult to use. Review collected by and hosted on G2.com.

What do you dislike about Volgistics?

You can't have more than one screen open at a time. For much of what I do, it's often best to be able to refer to data on another screen. In Volgistics, only one window can be open at a time. Review collected by and hosted on G2.com.

Response from Tim Long of Volgistics

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Thank you for the review, and for your feedback! User input is obviously a great way to keep improving, and we do appreciate it. If you have anything else you'd like to share, or have any questions about Volgistics, please feel free to reach out to us directly at https://www.volgistics.com/support.htm

LC

Laura C.

Executive Director

Small-Business (50 or fewer emp.)

10/3/2017

"Coordinating Mission Volunteers Using Volgistics"

3.5/5

What do you like best about Volgistics?

I like the ability to be able to have volunteers fill out an online application, which creates a user file in the system and eliminates our need to store paper files on each volunteer. Review collected by and hosted on G2.com.

What do you dislike about Volgistics?

I would like it to integrate with our donor management software, DonorPerfect Online, since there is quite a bit of overlap between volunteers and donors. I'd like to be able to track communication with volunteers using just one system, rather than having to use two. Review collected by and hosted on G2.com.

EB

Erin B.

Education Programs Manager

Small-Business (50 or fewer emp.)

10/19/2017

"Volgistics - Perfect for Non-Profits"

5/5

What do you like best about Volgistics?

Volgistics is extremely easy to use and helps a non-profit organization effectively track their volunteers. Review collected by and hosted on G2.com.

What do you dislike about Volgistics?

Honestly? There wasn't anything I didn't like about the software. Review collected by and hosted on G2.com.

Recommendations to others considering Volgistics:

While careful research is always suggested before purchasing software, Volgistics is a great option for those looking to purchase volunteer tracking software. Review collected by and hosted on G2.com.

What problems is Volgistics solving and how is that benefiting you?

The nonprofit organization was struggling to effectively track volunteer hours and this software solved the problem easily and cost-effectively. Not only is it helpful in tracking volunteer metrics but it also allows volunteers to manage their information as well. Review collected by and hosted on G2.com.