Edit

SS

Sanjay S.

Mid-Market (51-1000 emp.)

11/4/2025

"Top-Tier Security and Compliance—Voiso Sets the Standard"

4/5

What do you like best about Voiso?

The certifications such as ISO 27001, ISO 9008, and PCI DSS, as well as end-to-end encryption, make us feel safe. Voiso is serious about security, which is essential to our fintech business, where compliance is not optional. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

There is nothing to dislike, the security features are solid and sound. Even more frequent updates on compliance certifications would be welcome, but they are already more than industry standard. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

edit

Hi Sanjay, thank you for your excellent review!

We’re thrilled to hear that Voiso’s security and compliance standards give your fintech team the confidence to focus on growth without compromise. Safeguarding sensitive communications through ISO 27001, ISO 9008, and PCI DSS compliance — backed by end-to-end encryption — is a cornerstone of what we do, and we’re glad to know it brings you peace of mind.

Your feedback about more frequent compliance updates is much appreciated. We understand how vital transparency is in highly regulated industries, and we’ll continue refining how we communicate updates to keep our partners fully informed.

We’re proud to stand beside your business as a trusted technology partner. Thank you again for your confidence in Voiso!

With appreciation,

The Voiso Team

FD

Frida D.

Account Manager

Civic & Social Organization

Mid-Market (51-1000 emp.)

8/10/2025

"Review on Voiso"

5/5

What do you like best about Voiso?

Having CRM and AI predictive dialer together has made our work much more efficient. With Laura’s help, we were able to create custom IVR menus that have made call routing better. It is easy to understand how the call center is performing, and the quality is good for everyone, even international clients. The AI analysis gives a lot of useful information, and the click-to-call function helps agents save time. Everyone on the team finds the platform very easy to use. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

It would be helpful if the reporting tools gave users more ready-made templates to use. Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

Having all voice, chat, and SMS on one platform has made it faster for us to respond to customers. AI call scoring helps to find out what training is needed to boost agent performance. Because of the predictive dialer, our sales team can reach out to more leads and boost their success. Our remote agents are able to work efficiently because they are connected through the cloud-based system. The strong infrastructure we have makes it easier for us to follow regulations. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

edit

Hi Frida,

thanks for this very detailed review! We're glad to hear that our AI Predicitive Dialer tool has helped you to optimize your workflow.

Looking forward to exceeding your expectations ahead! Best, Voiso Team

ZK

Zoila K.

Analyst

Information Services

Mid-Market (51-1000 emp.)

8/8/2025

"Best Solution For Customer Interaction"

5/5

What do you like best about Voiso?

The use of AI speech analytics, mainly call transcription, helps discover useful information about customer interactions. Mark from support made sure that our Pipedrive integration was configured in no time. Because the platform is available worldwide, our international clients can always expect high-quality calls. With the no-code interface, we can easily design IVR menus, and the dashboards show us up-to-date information. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

It is easy for new agents to learn how to use the softphone. When there are a lot of data to process, the dashboard can take a little bit longer to load. Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

Voiso’s platform has made it easier for us by uniting voice, SMS, and web chat in one place. As a result, customer service has become faster and more satisfying for people. With the help of AI, we can make our services better, and the predictive dialer helps our sales team work more efficiently. Having a secure infrastructure is necessary to meet the regulations that are important for our eCommerce business. Because the platform is reliable, our contact center now works much better. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

edit

Hi Zoila!

Thanks for this exceptional review! We're very pleased to hear that AI speech analytics has unlocked new opportunities for your company. Your satisfaction is our priority, and we're committed to maintaining excellence.

Looking forward to exceeding your expectations ahead! Best, Voiso Team

MT

Muskan T.

Mid-Market (51-1000 emp.)

8/8/2025

"User-Friendly Dashboards"

5/5

What do you like best about Voiso?

Having an omnichannel workspace is very helpful because it combines voice, SMS, and web chat without problems. Sophie from onboarding helped us get comfortable with the system by showing us each feature. The feature helps agents connect with live leads, which saves a lot of time. The dashboards update in real time, so we can always check performance, and the voice quality is dependable everywhere. The fact that the platform is compliant is another big benefit. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

Having more connections to the niche CRMs we use would increase the platform’s usefulness. Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

Instead of using several tools for communication, we now have a single platform that makes our contact center operations easier. Because of the predictive dialer, our sales team now connects with more prospects and is more productive. Our remote team is monitored in real time to maintain their performance.

Thanks to AI speech analytics, we are able to find ways to improve and make customers’ experiences better. Because of our secure infrastructure, we are able to comply with all the necessary regulations, which matters greatly for our business. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

edit

Hi Muskan,

we are very excited to read this very positive review. Omnichannel is built to bring all contact points closer so we are very happy that you find the essence of the product helping you elevate your company.

Regarding the CRMs note, be sure that we are trying to have more and more CRM integrations every single day.

Best, Voiso Team

OL

Oswaldo L.

Developer

Information Services

Mid-Market (51-1000 emp.)

8/7/2025

"Ease Monitoring with Voiso of every single Call"

5/5

What do you like best about Voiso?

Our team’s performance is much easier to monitor with the help of real-time dashboards and AI call scoring. Thanks to James from support, our Freshdesk integration was easy and automated the process of creating tickets. The quality of calls is always good, whether they are local or international. With the Flow Builder, we can make our own call flows, and the AI speech analytics offer valuable information about customer interactions. Our agents have found the platform simple to use. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

Our non-technical staff found it hard to use the Flow Builder at the beginning.

Nothing have to mention as a con about their services because their best user friendly infrastructure. Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

Voiso allows us to handle all our customer communication from one place, so we do not need to use several tools at once. Because of this, we can answer customers faster and provide better service all the time. Because of the predictive dialer, our agents are able to focus on live calls, which makes our outbound campaigns more efficient. With AI, we can coach our agents, which results in faster problem-solving and satisfied customers. The remote team is able to work efficiently since the cloud-based system keeps everyone connected. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

edit

Hi there Oswaldo.

thank you for this very positive review. We are glad to hear that you are enjoying and find impactful our Real-Time Dashboard, AI Call Scoring, flow Builder and AI Speech Analytics tools. Also we are glad to hear that you had a very smooth CRM integration as this is a key priority for us. Be sure that your comments will be passed to help us understand how we can make things better moving forward.

Best, Voiso Team

AW

Antonette W.

Data Analyst

Mid-Market (51-1000 emp.)

8/7/2025

"Ease to Use Infrastructure & Best Support"

5/5

What do you like best about Voiso?

Creating call flows in the Flow Builder is simple, even if you are not a technical user. Lisa in support was able to answer our questions promptly, making the transition easy for us. The transcription and sentiment analysis tools in AI speech analytics give useful information. It is very important that the platform follows GDPR and other regulations for our business. The remote agents are supported well by the reliable quality of the global calls. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

The app could be made simpler for agents who are working away from the office. Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

Voiso has solved our problem of using several communication tools by combining voice, chat, and SMS on one platform. Because of this, our operations are more efficient and customers wait less. With routing and a chatbot, questions are managed efficiently, which increases customer satisfaction. The strong infrastructure we have ensures that their sensitive data is safe. Using AI analytics, we can enhance the way agents are trained and raise the overall performance. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

edit

Hi Antonette,

We are happy to hear that you find our Flow Builder easy to use and efficient. As we pride our selves on being customer centric comments like these are very important to us. Regarding you comment about GDPR we want to emphasize that this is something we do not take lightly, following all global regulations is not something we just do, its something we truly believe in.

Best Voiso Team

AR

Arjun R.

Data Analyst

Mid-Market (51-1000 emp.)

10/16/2025

"AI Answering Machine Detection Boosts Efficiency and Live Lead Connections"

4/5

What do you like best about Voiso?

The AI Answering Machine Detection will be a game changer, by skipping approximately 80 percent of the voicemails and connecting only with live leads. This has increased the efficiency of our loan processing outreach to a great extent. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

There is nothing to hate- AMD has changed our work process and the stability of the platform is remarkable. The only thing I would like to see more detailed analytics on skipped calls. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

edit

Hi Arjun, thank you for your fantastic review! We’re thrilled to hear that AI Answering Machine Detection has made such a big impact on your outreach, skipping 80% of voicemails and connecting directly with live leads is exactly the kind of efficiency we aim to deliver. It’s great to see this technology transforming your loan processing workflows and driving measurable results.

We appreciate your suggestion about adding more detailed analytics on skipped calls, that’s great feedback, and we’re always exploring ways to give teams deeper visibility into their performance metrics.

Thanks again for sharing your success story and for trusting Voiso to power your outreach. We’re excited to keep pushing the limits of what AI can do for your team!

Best,

The Voiso Team

HR

Hidayat R.

Founder

Small-Business (50 or fewer emp.)

7/30/2025

"Good software"

5/5

What do you like best about Voiso?

Using Zoho CRM together with the AI predictive dialer has greatly improved the way we operate. Michael from the onboarding team took his time and explained everything clearly as we made our workflows. Because the platform covers everywhere, our remote agents always enjoy clear calls. You can see how your calls are doing in real time, and AI summaries make reviewing them faster. Using the softphone is simple, so agents can work with it without difficulty. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

There should be more ways to customize the reporting interface to highlight the metrics we require. Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

All the voice, messaging, and chat features are now combined in one place because of Voiso. Now, it is easier to use fewer tools and our response times have improved. AI-generated insights allow us to find out where agents can improve, which helps us offer better service. Because our system is in the cloud, our remote team can keep in touch and remain productive. The predictive dialer helps us achieve better results in reaching out to more people. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

edit

Hello there Hidayat,

thank you so much for your very positive review. We are glad to hear that you have had a very smooth integration with the CRM you are currently using. Regarding your comment about customisation of the Real-Time Dashboard, thank you for the feedback and we will make sure to pass it on to the product team, as we are always keen on getting feedback so we can be even more customer-centric.

Voiso team.

HS

Harold S.

Mid-Market (51-1000 emp.)

10/14/2025

"Reliable Global Coverage and Quality Calls, but API Docs Could Use More Practical Examples"

5/5

What do you like best about Voiso?

The international coverage with a global network of data centers provides a reliable service and high quality of calls, which is important to our logistics operations in many regions. It is a reliable platform. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

The API documentation is extensive, although adding more practical examples of templated integrations would make it even simpler to our developers to create custom solutions. However, the support team is very good at plugging the gaps. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

edit

Hi Harold, thank you for taking the time to share your experience! We’re glad to hear that Voiso’s global network and reliable call quality are supporting your logistics operations across regions. Ensuring consistency and clarity in international communication is one of our top priorities, and it’s great to know that reliability stands out for your team.

We appreciate your note on the API documentation, that’s valuable insight. Practical, developer-friendly examples are always helpful, and our product and documentation teams are continuously working to expand resources to make integrations even smoother.

Thank you for recognizing our support team as well, they’ll be thrilled to hear your feedback. We’re grateful to have you as part of the Voiso community and look forward to continuing to power your global operations.

Warm regards,

The Voiso Team

VH

Verlie H.

Mid-Market (51-1000 emp.)

12/12/2025

"Smooth Implementation and Excellent Support from Voiso"

4/5

What do you like best about Voiso?

All are working good and having satisfactory implementation process that gives quick installation and also their support team gives a support to manage all necessary part with full guidance. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

Nothing, bad I have yet that distract our focus and have to mention in this section for Voiso review. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

edit

Hi Verlie, thank you for sharing your feedback!

We’re really pleased to hear that your implementation experience was smooth and that our support team was able to guide you through each step along the way. Making setup quick and stress-free is something we care deeply about, so it’s great to know that stood out for you.

It’s also wonderful to hear that features like outbound call tracking, auto dialer, and speech analytics are helping you monitor calls effectively and gain clearer insights. Knowing the platform is delivering value from both a technical and support perspective means a lot to us.

Thanks again for your trust and kind words, we’re glad to have you on board and look forward to supporting you moving forward.

All the best,

The Voiso Team