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JK

Jillian K.

Network Administrator

Mid-Market (51-1000 emp.)

12/6/2025

"Scalable Platform That Grows Seamlessly with Our Business"

4/5

What do you like best about Voiso?

The platform is scalable to the growth of our business. We began with 20 agents and currently

have 100+ in several countries. The pricing model and infrastructure has been elastic and this

has allowed us to grow without compromising performance. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

The initial set up of multi-site deployment was a matter of planning. Certain enterprise functions

require training of administrators Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

The old system was not able to support more than 50 agents without significant investments in

the infrastructure. Voiso has a cloud architecture that has expanded with us without the need to

buy expensive hardware and maintain it. We have grown 10x and maintained the operational

complexity. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hi Jillian, thank you for sharing your journey with Voiso!

Growing from 20 agents to more than 100 across multiple countries is a huge milestone, and we’re glad to hear the platform has scaled alongside your business without sacrificing performance. That kind of elasticity and reliability is exactly what Voiso’s cloud architecture is built for.

You’re absolutely right that multi-site deployments and advanced enterprise features require thoughtful planning and administrator training. We appreciate you calling that out, and we’re continuously improving our enablement resources to make scaling even smoother for technical teams.

It’s exciting to see Voiso supporting your growth without the burden of added infrastructure or operational complexity. Thanks again for trusting us as your business continues to expand.

Warm regards,

The Voiso Team

MK

Mantsha K.

Mid-Market (51-1000 emp.)

12/6/2025

"Revolutionized Multilingual Communication with Natural Text-to-Speech"

5/5

What do you like best about Voiso?

The Text-to-Speech feature of 15+ languages has internationalized our services. The automated

messages in the local languages sound natural and have enhanced customer interaction and eliminated the need to have multilingual agents to handle routine communications. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

Certain variations of accents might be more natural to some regions. The pronunciation of company-specific terms is sometimes required to be manually adjusted. Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

The international expansion was difficult because of language and staffing expenses. Text-to-Speech allows to provide the same level of professional communication in various markets without the need to hire native speakers to cover every language. We have added 8 new countries with little extra staffing expense. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hi Mantsha, thank you for sharing this, it’s a pleasure to read!

Expanding into new markets is never easy, so it’s great to hear that Voiso’s Text-to-Speech helped remove language and staffing barriers while keeping customer interactions natural and professional. Supporting communication across 15+ languages and enabling your team to grow into 8 new countries is a fantastic achievement.

Your feedback on regional accents and pronunciation is very helpful. Language nuance matters, especially at scale, and we’re continually refining voice quality and customization options to make interactions feel even more local and authentic.

We’re proud to support your international growth and excited to see where you expand next. Thanks again for trusting Voiso to help you speak your customers’ language, everywhere.

Warm regards,

The Voiso Team

MK

Maria K.

Mid-Market (51-1000 emp.)

12/6/2025

"Number Validator Boosts Campaign Quality and Efficiency"

5/5

What do you like best about Voiso?

The Number Validator feature has made our campaigns much more qualitative. By making sure

we are only calling valid numbers, we have saved time and increased our connection rates, all

the time remaining within the regulations of calling. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

Validation may be time consuming with large lists. False positives are sometimes displayed in

some mobile number portability scenarios. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hi Maria, thank you for sharing such a clear and impactful review.

Starting campaigns with clean, compliant data makes all the difference, and it’s great to hear how the Number Validator has helped you protect both performance and reputation. Eliminating bad numbers, increasing talk time by 45%, and reaching zero compliance violations is a powerful combination.

We appreciate your honest feedback around validation time and occasional false positives, especially in mobile number portability cases. Those are important nuances, and they help us keep improving accuracy and speed as list sizes grow.

It’s rewarding to know Voiso is helping turn data quality into real campaign profitability. Thanks again for your trust and for highlighting such meaningful results.

With appreciation,

The Voiso Team

MK

Mehtab K.

Mid-Market (51-1000 emp.)

12/5/2025

"Highly Accurate AI Detection Maximizes Agent Efficiency"

4.5/5

What do you like best about Voiso?

The AI Answering Machine Detection is highly accurate and it filters 80 percent of voicemails automatically. This guarantees that our agents only work on live conversations and ensures that the talk time is maximized and the efficiency of the campaign is improved considerably. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

The AMD may also be too cautious, and thus fail to capture some fast-responding humans. The sensitivity settings may provide a more detailed control. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hi Mehtab, thank you for taking the time to share such detailed feedback!

It’s great to hear how AI Answering Machine Detection has helped your team focus almost exclusively on live conversations. Filtering out around 80% of voicemails and turning that time into real talk time is exactly the efficiency boost AMD is designed to deliver, and the impact on agent satisfaction and cost per contact is impressive.

We also appreciate your point about sensitivity settings. Striking the right balance between accuracy and flexibility is important, and insights like yours help us fine-tune how teams can adapt AMD to different campaign dynamics.

We’re glad Voiso is helping your agents spend more time where it matters most, engaging in meaningful conversations. Thanks again for your trust and for sharing such actionable feedback.

With appreciation,

The Voiso Team

AS

Amol S.

Manager

Mid-Market (51-1000 emp.)

12/9/2025

"Smart Routing That Maximizes Efficiency and Customer Satisfaction"

5/5

What do you like best about Voiso?

The smart routing features guarantee that customers are connected to the appropriate agents in

a short time. Skills routing, priority queuing and overflow have helped us maximize the use of our resources and customer satisfaction has increased tremendously. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

Complicated routing rules may be difficult to debug. Performance-based data could be used to automate skill updating. Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

The random call distribution was causing inefficiencies and customer frustrations due to the need to have specialized assistance. Intelligent routing has since been able to pair customers with the most qualified agents, decreasing resolution time by 35 percent and increasing first-call resolution rates by 50 percent. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hi Amol, thank you for sharing your experience!

When routing is done right, everything else starts to fall into place, and it’s great to hear how Voiso’s intelligent routing has helped your team connect customers with the right expertise faster. Seeing resolution times drop by 35% and first-call resolution climb by 50% is a strong testament to that approach.

We appreciate your honest feedback on managing complex routing rules and the idea of performance-driven skill updates. Those are thoughtful insights, and they align closely with how we continue evolving routing logic to be both powerful and easier to manage.

It’s rewarding to know Voiso is helping you turn structure and intelligence into better customer experiences and higher satisfaction.

Thanks again for your trust and for taking the time to share such meaningful results.

Warm regards,

The Voiso Team

CS

Chaitanya S.

Mid-Market (51-1000 emp.)

3/7/2026

"Rock-Solid Reliability with Zero Downtime"

5/5

What do you like best about Voiso?

Reliability. No downtimes within 18 months of use.

All are working very well and satisfactory for me without any hassle. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

As per my long term experience with Voiso nothing noteworthy to think of. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hi Chaitanya, thank you for sharing your experience.

Reliability is something we take very seriously, so hearing that Voiso has delivered consistent performance for you over 18 months means a lot.

We’re glad the platform has helped eliminate the downtime issues you faced before and keep your team available when customers need you most.

Thanks again for the trust.

Best regards,

The Voiso Team

RE

Rusiru E.

Executive Monitoring Services

Electrical/Electronic Manufacturing

Small-Business (50 or fewer emp.)

7/27/2025

"Good analytics and useful insights"

5/5

What do you like best about Voiso?

The AI speech analytics tool is very effective. We are able to automatically transcribe calls, analyze the emotions behind them, and find important topics without having to look at each conversation manually. Call scoring allows us to maintain our standards, and the summaries produced by AI help our managers save a lot of time every week. Our CRM and the platform are perfectly synchronized. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

Getting the rules for custom analytics set up correctly was not a quick process. Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

We were facing issues with quality assurance and did not have a proper process to look at customer interactions. Thanks to Voiso’s AI, we now monitor results and find areas to improve more efficiently. We have increased our conversion rates by studying which ways of talking help us reach positive results. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hi Rusiru,

thank you for your positive review regarding our AI Speech Analytics tool. We pride ourselves on its effectiveness and the ability it gives managers like yourself to have better understanding of every single call.

Looking forward to exceeding your expectations even more.

Kind regards,

Voiso team.

LK

Lola K.

Account Manager

Mid-Market (51-1000 emp.)

11/2/2025

"Centralized Dashboards Simplify Management, Minor Delays with Large Data Sets"

5/5

What do you like best about Voiso?

The softphone has SMS features within Omnichannel that are excellent in enhancing outreach. We are able to send personalized messages within a short time and this has greatly minimized the response time and enhanced our marketing campaigns. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

I would like to see more detailed analytics of SMS campaigns, such as open rates or click-through rates. The current reports are informative, but more SMS-specific data would make it even more informative. Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

Voiso helps us to harmonize our messaging around our promotional campaigns and reach out to customers across channels in a seamless manner. This has resulted in a 15 percent increase in sales conversions as our outreach has become more specific and effective, ultimately increasing our eCommerce revenue. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hi Lola, thank you for your wonderful review!

We’re so glad to hear that Voiso’s Omnichannel softphone and SMS capabilities are helping your team enhance outreach and accelerate response times, a 15% increase in sales conversions is a fantastic achievement! It’s great to know that seamless messaging across channels has strengthened your marketing campaigns and improved your overall customer experience.

We really appreciate your feedback on SMS analytics. That’s an excellent suggestion, and we’re actively exploring ways to deliver deeper insights such as open and click-through rates to help teams like yours refine campaign performance even further.

Thank you again for sharing your success story, it’s inspiring to see Voiso contributing to your growth and eCommerce momentum.

Best regards,

The Voiso Team

NG

Nidhi G.

Mid-Market (51-1000 emp.)

8/25/2025

"Best For Managing Our Contact Center"

5/5

What do you like best about Voiso?

Our contact center has changed for the better because of the omnichannel platform and AI predictive dialer. Anna easily used Salesforce in support, and the click-to-call feature made agents work more efficiently. Because our service is available worldwide, our remote team can make clear calls. The Flow Builder makes it easy to set up call flows, and the AI speech analytics give useful information. It is easy to monitor performance with the help of real-time dashboards. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

Chatbot setup could be designed in a simpler way for those who are not tech-savvy. Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

Voiso’s system has made it easier for us by combining voice, chat, and SMS into one platform. Agents are able to talk to more potential customers thanks to the predictive dialer. The instant updates in the dashboards help businesses improve how satisfied their customers are. AI analytics make it possible for us to improve how agents are trained and raise the standard of our service. Because the infrastructure is safe, we are sure that all data is handled properly. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hello Nidhi,

Thanks for this very positive review! We're thrilled to hear that our Omnichannel platform has helped you have better overview of overall communication with your clients.

Looking forward to exceeding your expectations ahead!

Best, Voiso Team

MS

Mayank S.

Mid-Market (51-1000 emp.)

8/25/2025

"Best Platform for AI Speech Analytics"

5/5

What do you like best about Voiso?

The real-time dashboards and AI call scoring are very useful for checking how the team is doing. We had no trouble setting up because Emily from support helped, and now Pipedrive makes our sales process much more efficient. Calls are of great quality everywhere, and designing the call flow is made easy with the Flow Builder. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

AI speech analytics gives us useful insights, and the platform is simple for our agents to use. It would be helpful if text-to-speech included more regional accents to make the platform more engaging. Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

The platform from Voiso allows inquiries to be handled faster on multiple channels. AI analysis helps train agents, which results in better communication with customers. Because we use a cloud-based system, our remote team can stay in touch and work effectively. With the predictive dialer, our agents have more chances to connect with real customers. A secure setup helps us follow regulations, which increases our clients’ trust in us. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hello Mayank,

Thanks for your detailed review! We're thrilled to hear that our support team has been there for you, as we pride ourselves on being customer-centric this review is very important for us. Looking forward to exceeding your expectations ahead!

Best, Voiso Team