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IK

Irshad K.

Small-Business (50 or fewer emp.)

1/30/2026

"Enterprise-Grade Security and Compliance for Managing Sensitive Financial Data"

5/5

What do you like best about Voiso?

The enterprise-level security infrastructure of the platform, such as ISO 27001 and PCI DSS certifications, offers our organization the compliance framework that is required to manage sensitive financial data in various regulatory environments. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

The administrative documentation may be improved with a more simplified navigation among the executive-level stakeholders. Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

Voiso has helped us to achieve a high level of compliance and grow operations in 12 countries. The security controls which were built-in removed the necessity of a $500,000 custom compliance solution which our IT department had suggested, and provided an immediate payback in addition to reducing regulatory risk. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hi Irshad, thank you for sharing such a thoughtful review.

Managing sensitive financial data across multiple regulatory environments is no small task, and we’re glad Voiso’s built-in security framework helped you meet those requirements with confidence. Certifications like ISO 27001 and PCI DSS are designed precisely for organizations operating at that level of responsibility.

It’s especially great to hear that these controls enabled your expansion into 12 countries while avoiding the need for a costly custom compliance solution. Delivering immediate value while reducing regulatory risk is exactly the balance we aim to strike.

We also appreciate your feedback on administrative documentation. Making navigation clearer for executive and stakeholder-level users is an important point, and it’s something we’ll continue refining.

Thanks again for trusting Voiso as a secure foundation for your growth.

Best regards,

The Voiso Team

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Narayan M.

Mid-Market (51-1000 emp.)

10/9/2025

"Voiso’s local caller ID feature boosted our callback rates"

5/5

What do you like best about Voiso?

Our telemarketing campaigns have been transformed by the Local Caller ID feature that is available in more than 120 countries. It has boosted our callback rates five times over because the prospects are much more likely to call back a local number they recognize. This is one of the features that have made Voiso invaluable to our international outreach campaigns. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

It took some time to integrate Voiso with some of our older legacy systems, but the configuration was not a big deal. The support team was fast to respond though, and after it was configured, the platform was running without any issues. Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

Voiso addresses the issue of low contact rates in telemarketing by using tools such as the Number Validator and AI Predictive Dialer, which allow calling only valid numbers and reaching live prospects. This has improved the productivity of our campaigns and resulted in 35 percent more successful leads to our clients, making our BPO operations more competitive and profitable. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hi Narayan, thank you for taking the time to share your experience! It’s fantastic to hear that Voiso’s Local Caller ID feature has made such a strong impact on your telemarketing campaign, a 5x boost in callback rates is truly impressive! Helping global teams connect more effectively with local audiences is exactly what we designed this feature for.

We appreciate your note on integrating with legacy systems, we know those setups can be tricky, and it’s great to hear our support team was able to help you get up and running smoothly.

Your success story embodies what we love most, empowering international outreach with smarter, more human communication tools. Thanks again for choosing Voiso!

All the best,

The Voiso Team

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soumya k.

Mid-Market (51-1000 emp.)

2/25/2026

"Consistently Works Every Day—No Drama"

5/5

What do you like best about Voiso?

I do not want to tell the truth, I simply love that it works. Like, consistently works. Every day. No drama. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

The name is kinda weird? That's literally all I've got. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hi Soumya, we’ll take “no drama” as one of the highest compliments possible.

When a platform simply works, every single day, that’s exactly how it should feel. Reliable in the most boring, dependable way.

Not having to think about your phone system anymore means you can focus on actually running the business, and that’s the goal.

As for the name… we’ll keep working on making it memorable for the right reasons 😉

Thanks for the honest and refreshing review.

Best,

The Voiso Team

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Dickson C.

Small-Business (50 or fewer emp.)

11/6/2025

"Revolutionized Our Sales with Smart Dialing and Global Reach"

5/5

What do you like best about Voiso?

Voiso AI Predictive Dialer has been a game changer to our sales team. We have experienced a 300 percent increase in our contact rates and the smart dialing based on agent availability has all but eliminated idle time. The local caller ID option in more than 120 countries has increased our answer rates substantially. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

It has a steep learning curve when it comes to the initial setup of complex call flows by non-technical users. There are some advanced analytics capabilities that need further training to use. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hi Dickson, thank you for your incredible review!

We’re thrilled to hear that Voiso’s AI Predictive Dialer has transformed your sales process, a 300% increase in contact rates and a 40% rise in deals per agent is outstanding! It’s great to see the combination of smart dialing and local caller ID driving real, measurable results for your team across global markets.

We appreciate your feedback on the setup experience and analytics learning curve. Complex call flows can take some fine-tuning at first, but we’re glad our platform’s capabilities are helping your team reach peak efficiency. We’re continuously enhancing our onboarding and training materials to make every feature as accessible as possible for all users.

It’s inspiring to see how Voiso is powering your growth with intelligent automation and global connectivity. Thanks for being part of the Voiso journey!

Best regards,

The Voiso Team

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Namita D.

Mid-Market (51-1000 emp.)

11/8/2025

"Revolutionary Drag-and-Drop Flow Builder Empowers Non-Technical Teams"

5/5

What do you like best about Voiso?

The drag and drop interface of the Flow Builder is genius. The capability to build complex IVR menus and call routing logic without code has allowed our non-technical team to build customer journeys that are much more complex than previously. The graphical interface allows editing to be fast and instinctive. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

More advanced conditional logic options might be broader More edge cases could be simulated in the flow testing environment. Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

We used to depend on costly developers to make any changes on IVR, which resulted in delays of weeks. The Flow Builder completely removed this bottleneck We are now able to roll out new call flows in a matter of hours rather than weeks, with thousands of dollars saved in development costs and being able to respond much faster to business needs. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hi Namita, thank you for your amazing review!

We’re thrilled to hear how Voiso’s drag-and-drop Flow Builder has empowered your non-technical team to design complex customer journeys quickly and confidently. Cutting IVR update times from weeks to hours, and saving thousands in development costs, is exactly the kind of impact we love to see!

We appreciate your suggestion about expanding conditional logic and flow-testing options. That’s great feedback, and our product team is actively exploring ways to add even more flexibility and simulation power to the Flow Builder.

It’s inspiring to see Voiso helping your team take full creative control of the customer experience. Thanks again for sharing your success, we’re proud to be part of your journey!

Warm regards,

The Voiso Team

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Arnav G.

Mid-Market (51-1000 emp.)

10/29/2025

"Seamless Integrations and Lightning-Fast Setup with Voiso"

4.5/5

What do you like best about Voiso?

The seamless integrations with HubSpot and Zoho are great. Voiso integrates customer information and automates processes, which enables our travel agents to instantly access booking information. The installation was also done within less than 24 hours, which was a surprise to such a powerful platform. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

Frankly, there is nothing important to dislike. The platform is as advertised and any slight adjustments we required were promptly addressed by their support team. It has been a sailing since the first day. Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

Voiso removes data silos in our travel booking process and syncs with CRMs and provides click-to-call functionality. This will make sure that agents support customers in a personalized manner, which has boosted our booking conversions by 20%. The automation also minimizes manual work to allow our team to concentrate on providing memorable travel experiences. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hi Arnav, thank you for your incredible review!

We’re delighted to hear that Voiso’s seamless integrations with HubSpot and Zoho have made such a positive difference to your travel operations. Delivering instant access to customer and booking data, and doing it all within a 24-hour setup, is exactly the kind of speed and efficiency we strive for.

It’s fantastic to know that our platform is helping your agents personalize interactions and drive a 20% boost in booking conversions. That’s a remarkable outcome, and we’re thrilled Voiso could play a part in creating those memorable customer experiences.

We also appreciate your kind words about our support team, we’ll make sure they see your feedback! Thanks again for trusting Voiso to power your growth.

With appreciation,

The Voiso Team

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Anurag T.

Mid-Market (51-1000 emp.)

1/30/2026

"Unbelievable AI and a Predictive Dialer That’s a Game-Changer"

5/5

What do you like best about Voiso?

The artificial intelligence capabilities are unbelievable. The predictive dialer itself has been a complete game-changer to our team. We are reaching out to a lot more people. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

Frankly speaking, hard to find something major. Maybe more training videos? However, we managed to figure it out rather fast. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hi Anurag, this was a joy to read, thank you for sharing it!

Hearing that the predictive dialer has your agents talking to real people all day (and actually enjoying it) is exactly the outcome we aim for. Eliminating dead air and voicemails while boosting reach and momentum can completely change how a team feels about their day, and it’s great to know morale and results are both up.

We appreciate your note on training videos as well. Even when teams ramp up quickly, there’s always room to make learning smoother and faster, and that feedback is well taken.

Seeing Voiso described as “the best decision we have ever made” truly means a lot to us. Thanks again for your trust, we’re excited to keep supporting your team’s success.

All the best,

The Voiso Team

ZK

Zoya K.

Coordinator

Small-Business (50 or fewer emp.)

12/8/2025

"Exceptional Global Coverage and Crystal-Clear Call Quality"

4.5/5

What do you like best about Voiso?

The worldwide infrastructure and really high level call quality. Our international operations are

able to maintain a consistent level of professional standards across geographic locations as we

have data centers across the world and a superior network coverage. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

Routing optimization under network congestion may be more automated Certain regional

availability of numbers may be extended. Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

Clients were dropping off because of the poor quality of international calls and this was affecting

the morale of the agents. The global infrastructure of Voiso removed the quality problem and cut the costs by 25%. Our Net Promoter Score rose by 30 points as a result of enhanced clarity and

reliability of communication. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hi Zoya, thank you for taking the time to share your experience!

Maintaining consistent call quality across borders is no small challenge, so it’s great to hear that Voiso’s global infrastructure is helping your international operations meet the same professional standards everywhere. A 30-point increase in NPS and a 25% cost reduction are powerful indicators of that reliability.

We appreciate your feedback on routing optimization and regional number availability. Those insights are valuable as we continue strengthening network resilience and expanding local presence worldwide.

It’s rewarding to know Voiso is helping restore agent confidence and deliver clearer, more dependable conversations for your customers. Thanks again for your trust and thoughtful review.

Warm regards,

The Voiso Team

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Kariane E.

Mid-Market (51-1000 emp.)

12/6/2025

"Outstanding Chatbot Automation and Seamless Agent Handover"

5/5

What do you like best about Voiso?

The chatbot capability on digital channels is remarkable. We are able to manage simple questions automatically and smoothly transfer the complicated ones to live agents. The single interface allows the management of automated and human interactions to be easy. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

Industry-specific language training of Chatbots is an ongoing process. Integration with certain legacy knowledge bases may be easier. Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

Our support team was flooded with basic, repetitive questions. 70 percent of the initial contacts are being handled by chatbots, and complex cases are redirected to specialized agents with all the context. Response times were reduced by 50 percent and agent job satisfaction was enhanced since they are concentrating on meaningful interactions. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hi Kariane, thank you for sharing your experience with us!

It’s great to hear how Voiso’s chatbot automation has helped your team strike the right balance between efficiency and human support. Handling repetitive questions automatically while seamlessly handing over complex cases — with full context — is exactly how we believe modern customer support should work.

Reducing response times by 50% and improving agent satisfaction are powerful outcomes, and we’re glad Voiso is helping your team focus on the interactions that truly matter. Your feedback on industry-specific language training and legacy knowledge base integrations is also much appreciated, those insights help us continue refining the platform for even smoother automation experiences.

We’re excited to see how your team is using Voiso to create faster, more meaningful customer conversations. Thanks again for your trust and thoughtful feedback.

All the best,

The Voiso Team

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Isabella H.

Mid-Market (51-1000 emp.)

11/5/2025

"Zapier Integration Supercharges Workflow Automation"

4/5

What do you like best about Voiso?

The Zapier integration is a highlight, with it being possible to connect Voiso to more than 1,000 apps and automate workflows. It has also enabled us to make our IT support processes much more streamlined as it has connected calls to our other tools. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

Custom integrations through the API are very powerful but need some developer knowledge The documentation is good, but it would be even easier to get started with smaller IT teams with some more beginner-friendly guides. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hi Isabella, thank you for your fantastic review!

We’re so glad to hear that the Zapier integration has helped supercharge your workflow automation and streamline IT support. It’s great to know Voiso is saving your team hours each week by connecting seamlessly with your favorite tools and enabling you to scale operations efficiently, that’s exactly the kind of impact we love to see.

We appreciate your feedback on API documentation and beginner-friendly resources. That’s excellent insight, and our team is actively working on expanding our developer guides to make integrations even more accessible for all technical levels.

Your success in reducing response times and improving scalability truly reflects what Voiso stands for, simplicity, automation, and innovation in perfect balance. Thanks again for sharing your experience!

Warm regards,

The Voiso Team