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Esta Z.

Project Coordinator

Graphic Design

Mid-Market (51-1000 emp.)

8/25/2025

"All are Good & Reliable"

5/5

What do you like best about Voiso?

The interface is very easy to use and the AI speech analytics are also very advanced. Chris in onboarding helped us connect HubSpot without any problems, which saved us time. Calls sound good, even when made to other countries, and the real-time dashboards give clear information. Thanks to the AI call summaries, we can review things more efficiently, and the softphone is simple to operate. Its compliance tools are one of the biggest advantages. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

Having a dark mode in the dashboard would make it easier to use for long shifts. Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

Voiso allows us to use voice, SMS, and web chat together, making our contact center work more efficient. AI call summaries allow us to review calls faster and save a lot of time. Because of the predictive dialer, agents only handle real calls, which increases their involvement and sales. Because we use a cloud-based system, our remote team can always perform at a consistent level. Because of our secure infrastructure, we can follow all the required regulations for our business. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hi Esta,

Thank you for this positive review!We are glad to hear that you are enjoying our UX and the overall communication with Voiso. Your satisfaction is our priority, and we're committed to maintaining excellence. Looking forward to exceeding your expectations ahead!

Best, Voiso Team

SS

Snehal S.

Mid-Market (51-1000 emp.)

2/24/2026

"Scales Seamlessly as Your Team Grows"

5/5

What do you like best about Voiso?

Scalability of the platform in line with organizational growth path. Ramped between 25 and 200 agents with no infrastructure investment or performance degradation. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

The adoption of advanced features needs to invest in change management to ensure that the teams are utilized. Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

The old infrastructure would have cost the company 300K in capital investment to expand. The cloud architecture at Voiso removed the CapEx needs and enabled 8x agent expansion. The total cost of ownership dropped by 42 percent, and the level of service increased in all of the measured KPIs. Technology choice that facilitated aggressive market growth. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hi Snehal, scaling from 25 to 200 agents without infrastructure investment or performance impact is exactly what cloud architecture is meant to enable. Growth should not require heavy CapEx or operational compromise.

An 8x expansion, 42% reduction in total cost of ownership, and KPI improvements across the board is a powerful outcome. That’s technology supporting strategy, not slowing it down.

We also appreciate your note on change management. Unlocking advanced capabilities always requires internal alignment, and we’re committed to supporting teams through that evolution.

Thank you for highlighting how Voiso helped power your expansion.

Best regards,

The Voiso Team

MD

Monika D.

Team Lead

Mid-Market (51-1000 emp.)

8/24/2025

"Thanks To The AI Predictive Dialer"

4/5

What do you like best about Voiso?

Thanks to the AI predictive dialer and local caller ID, we are able to reach more people. Mike from support configured Freshdesk so that tickets are now created automatically. It is simple to design call flows with Flow Builder, and the quality of calls is consistent everywhere. AI speech analytics give detailed information, and the compliance features keep data safe. We are always updated through the real-time dashboards. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

The reporting system should allow us to create custom metrics more easily. Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

Voiso connects various communication methods, which speeds up responses and enhances how customers feel. With AI, agents receive helpful coaching that increases the quality of their service. Our strong infrastructure guarantees that our financial services clients’ activities are in line with regulations. Because of the predictive dialer, agents are more likely to focus on live calls and work more efficiently. The reliable platform has greatly improved how our contact center operates. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hello Monika,

Thanks for your positive review! We're thrilled to heartbeat our AI predictive dialer and local caller ID has helped your business and team grow and achieve more. Looking forward to exceeding your expectations ahead!

Best, Voiso Team

EH

Emory H.

Finance Officer

Graphic Design

Mid-Market (51-1000 emp.)

8/23/2025

"Best Services for Auto AI Dialer"

4/5

What do you like best about Voiso?

The Flow Builder and AI predictive dialer help our team a lot. Ben from onboarding made the Bitrix24 integration easy for us, which saved us a lot of time. Because the network is global, our remote agents can always rely on good connections, and the instant dashboards give us important information in real time. We can learn about our customers’ needs through AI speech analytics, and the compliance system is well developed. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

The mobile version of the app could be easier to use for agents who are always on the move. Overall the fact that the platform is user-friendly is a big benefit. Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

Voiso makes customer support easier by combining voice, chat, and SMS into one place. AI analytics give agents useful advice to improve their work. The cloud system guarantees that our remote team can work with no performance issues. Using the predictive dialer, we can reach more leads and connect our agents with live people. The strong infrastructure guarantees we follow all the necessary rules for our business. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hello there Emory,

thank you for taking the time to review us and share this very positive review. Also we are excited to see that our tools - Flow Builder and AI predictive Dialer - have been a major help to your business. Looking forward to exceeding your expectations ahead!

Best, Voiso Team

EH

Estrella H.

Team Lead

Mid-Market (51-1000 emp.)

8/22/2025

"Ease to Integrate with Our ZOHO CRM"

5/5

What do you like best about Voiso?

Our contact center is greatly improved by the AI speech analytics and real-time dashboards. The Zoho tool was smoothly integrated by Claire, and the click-to-call feature makes things easier for agents. Calls are always reliable everywhere, and the Flow Builder makes designing the call flow easier. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

When dealing with large sets of data, the dashboard might take less time to appear. The system is secure because of its compliance features, and the softphone is easy to use. Having AI call summaries makes the review process easier for us. Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

With Voiso, we do not need to rely on several tools, which makes our work more efficient. AI insights help agents perform better, which improves the way they interact with customers. The strong infrastructure we have makes sure we are always in compliance with the necessary regulations for our insurance clients. The predictive dialer helps agents spend their time on live calls, which increases efficiency. Because of its dependability, our contact center runs more smoothly and as a team. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hi Estrella,

We are very excited to see that our tools has played a vital role to your growth and your are satisfied with their UX and abilities. Your satisfaction is our priority, and we're committed to maintaining excellence.

Best, Voiso Team

AT

Anuj T.

Small-Business (50 or fewer emp.)

10/28/2025

"Outstanding Real-Time Dashboards, But Mobile App Lacks Advanced Features"

5/5

What do you like best about Voiso?

The Real-Time Dashboards are a stand out, with more than 60 performance metrics and complete customization. We are able to see what agents are doing, how many calls are in the queue and what the status of the queues are in real time and this is essential during our peak retail periods. The insights enable us to make swift changes to ensure that operations continue to run smoothly. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

The mobile application is excellent when you need to monitor some things on the go, but it does not have all the advanced dashboard features that the desktop version does. It works, but it would be even more convenient to have such features as a manager who is out of the office most of the time. Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

Voiso removes the performance tracking gaps as it provides us with real-time data that we use to make decisions. This has enabled us to streamline our processes, eliminate bottlenecks and enhance customer engagement during peak retail periods. The outcome is a more efficient operation and happier customers, which has a direct effect on our bottom line. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hi Anuj, thank you for your detailed review!

We’re thrilled to hear that Voiso’s Real-Time Dashboards have become such an essential part of your retail operations. It’s great to know that the ability to monitor over 60 performance metrics in real time is helping your team stay agile, reduce bottlenecks, and deliver smoother customer experiences during peak periods, that’s exactly what we built them for.

We appreciate your note on the mobile app. You’re absolutely right, full dashboard parity on mobile would make remote management even more seamless, and it’s something our product team continues to work toward as we evolve the platform.

Your feedback highlights how data visibility translates directly into efficiency and customer satisfaction, and we’re proud to play a part in your success. Thanks again for choosing Voiso!

Warm regards,

The Voiso Team

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Naman S.

Mid-Market (51-1000 emp.)

2/28/2026

"Amazing Support Team That Truly Cares About Our Success"

5/5

What do you like best about Voiso?

The support team is AMAZING. Indeed, they have

exceeded themselves on numerous occasions. They are even interested in our success. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

In times of high traffic, it may take them a couple of hours

to respond, but they will get back to them. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hi Naman, thank you for the kind words.

It means a lot to hear that our support team has made such a strong impression. We truly believe support should feel like a partnership, not just a ticket system.

We’re especially glad we could help deliver the custom reporting you needed during your audit. Moments like that are exactly when responsive collaboration matters most.

We also appreciate your note about response times during peak periods. Feedback like this helps us keep improving and scaling our support to meet growing demand.

Thanks again for sharing your experience and for being part of the Voiso community.

Best regards,

The Voiso Team

KK

Kashish K.

Account Manager

Mid-Market (51-1000 emp.)

8/9/2025

"Easy To Maintain & Very Fantastic"

5/5

What do you like best about Voiso?

Because we are a remote team, the cloud platform works perfectly for us, and we get instant updates from the dashboards. Tom took care of our Bitrix24 integration during onboarding, which helped us save a lot of time. With AI call summaries, our review process becomes more efficient, and the call quality is the same worldwide. With the Flow Builder, we can design our own call flows, and the compliance tools are very effective. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

It would be better if the interface was more attractive to help users enjoy using it daily. But, even new users can find the softphone easy to use. Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

Voiso easily handles our increasing call volume because it has an omnichannel platform and smart routing. AI speech analytics help agents by pointing out their strong and weak points. Because of the global infrastructure, our remote team can always stay productive. With the predictive dialer, our agents reach out to more leads and talk to them in real time. Being compliant with security measures is necessary for our business to work smoothly. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hi Kashish,

thank you for your very detailed and positive review! We are glad to hear that our smooth integration with your CRM has been very smooth. Your satisfaction and progress is our priority, whether you are physical or remote, and we're committed to maintaining excellence. Looking forward to exceeding your expectations ahead!

Best, Voiso Team

AD

Abhishek D.

Project manager

Mid-Market (51-1000 emp.)

8/8/2025

"Best Integration that support with our server"

5/5

What do you like best about Voiso?

Because of the Flow Builder’s ease of use and AI dialer, our team is always productive. We were able to integrate Zendesk, making it easier for us to handle tickets. Calls with other countries are of the same high quality, and the real-time dashboards give clear information about performance. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

There should be more customization options available for complicated workflows in the chatbot. With call scoring and other features of AI speech analytics, we are able to improve the way our agents are trained. Data security is assured for us because of the compliance features on the platform. Review collected by and hosted on G2.com.

What problems is Voiso solving and how is that benefiting you?

Voiso has made our contact center easier by bringing all communication channels together and making things less complicated. Thanks to the predictive dialer and local caller ID, we are able to reach and connect with more leads. AI analytics give useful information, which helps improve how companies interact with customers. With the cloud-based system, our remote agents can easily communicate. Our secure setup allows us to follow industry standards, which makes our clients trust us more. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hello there Abhishek,

We're thrilled to hear that our Flow Builder tool has made your companies workflows faster and easier. Also we are very proud to hear that the call quality has been top notch for you, as we really strive to bring this to life. However, we take seriously the feedback you have shared here as your satisfaction is our priority, and we're committed to maintaining excellence. Looking forward to exceeding your expectations ahead!

Best, Voiso Team

AM

Arya M.

Small-Business (50 or fewer emp.)

2/7/2026

"Excellent Omnichannel Workspace That Unifies Calls, Texts, WhatsApp & Facebook"

5/5

What do you like best about Voiso?

The omnichannel workspace is excellent. We use the same place to receive and send calls, texts, WhatsApp and Facebook messages. There is no longer a need to change between six apps. Review collected by and hosted on G2.com.

What do you dislike about Voiso?

The first data transfer was longer than the stated one yet the support was responsive. Review collected by and hosted on G2.com.

Response from VOISO Advanced Hosted Call Center Solution of Voiso

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Hi Arya, thank you for sharing your experience!

Bringing calls, SMS, WhatsApp, and Facebook into one workspace is exactly how modern communication should feel, unified and manageable, not scattered across multiple apps.

We’re especially glad to hear that centralizing everything helped eliminate missed messages and improve response times. A 28-point increase in customer satisfaction in just two months is an outstanding result.

We appreciate your patience during the initial data transfer and are happy our support team could assist along the way. Thanks again for trusting Voiso to streamline your customer communication.

Best regards,

The Voiso Team