1. [Home](https://www.g2.com/) 2. ... 3. [Call & Contact Center Software](https://www.g2.com/categories/call-contact-center) 4. [Contact Center Software](https://www.g2.com/categories/contact-center) 5. [Voiso](https://www.g2.com/products/voiso/reviews) 6. [Voiso Claims vs Evidence](https://www.g2.com/products/voiso/claims-vs-evidence) # Voiso Claims vs Evidence ## Claim: “Every call answered, recorded, and routed 24/7.” ##### Supported by reviews. Relevant reviewers consistently report reliable operation, automatic recording, and routing customers to appropriate agents. However, the reviews do not independently establish the absolute scope of “every” call or continuous 24/7 coverage. - “Reliability. No downtimes within 18 months of use.” [Read Full Review](https://www.g2.com/survey_responses/12450352) - “Automatic recording, searchable transcripts and keyword analysis have transformed our training and compliance programs” [Read Full Review](https://www.g2.com/survey_responses/12057455) Last updated Oct 5, 2026 Source: [https://voiso.com/products/ai-voice-agents/](https://voiso.com/products/ai-voice-agents/) ## Claim: “Automatically route calls based on prospect intent, geographic location, or agent expertise to connect leads with the right representative instantly.” ##### Supported by reviews. Relevant reviewers report smart skills-based routing that connects customers with appropriate agents quickly, along with configurable call-routing logic. The reviews support the routing capability, though they do not independently verify every stated basis such as prospect intent or geographic location. - “Skills routing, priority queuing and overflow have helped us maximize the use of our resources and customer satisfaction has increased tremendously.” [Read Full Review](https://www.g2.com/survey_responses/12062132) - “The capability to build complex IVR menus and call routing logic without code has allowed our non-technical team to build customer journeys that are much more complex than previously.” [Read Full Review](https://www.g2.com/survey_responses/11931207) Last updated Oct 5, 2026 Source: [https://voiso.com/solutions/outbound-call-center-software/](https://voiso.com/solutions/outbound-call-center-software/) ## Claim: “Understands intent, answers from your knowledge base, follows the workflow you defined.” ##### Mixed support from reviews. Reviewers report that the chatbot handles frequently asked questions, manages simple questions, and transfers complicated ones to live agents, supporting parts of the claimed workflow. However, reviewers also note difficulty with strange wording and complex queries, so the evidence is mixed for the broader intent-understanding claim. - “The chatbot capability on digital channels is remarkable. We are able to manage simple questions automatically and smoothly transfer the complicated ones to live agents.” [Read Full Review](https://www.g2.com/survey_responses/12053786) - “Enhancing the chatbot to handle more complex queries could broaden its usefulness.” [Read Full Review](https://www.g2.com/survey_responses/11324806) Last updated Oct 5, 2026 Source: [https://voiso.com/products/ai-voice-agents/](https://voiso.com/products/ai-voice-agents/) ## Claim: “Launch smarter outbound campaigns with predictive dialing, local caller ID, and automation tools built to improve connection rates and agent productivity.” ##### Supported by reviews. Relevant reviewers consistently report that predictive dialing and local caller ID increase contact, answer, and callback rates while reducing agent idle time; some quantify contact or call-volume gains at 300% and 400%. One reviewer notes that the dialer sometimes does not try every configured number, but this is a specific limitation rather than a broad contradiction of the claimed productivity and connection benefits. - “Voiso AI Predictive Dialer has been a game changer to our sales team. We have experienced a 300 percent increase in our contact rates and the smart dialing based on agent availability has all but eliminated idle time. The local caller ID option in more than 120 countries has increased our answer rates substantially.” [Read Full Review](https://www.g2.com/survey_responses/11921348) - “The AI Predictive Dialer is by far the best tool in our sales team. It has increased our call volume by an astounding 400% by intelligently dialing the numbers according to the availability of the agents. This has made our agents talk more to prospects and less time waiting, which has changed our outreach strategy.” [Read Full Review](https://www.g2.com/survey_responses/11768103) - “Our telemarketing campaigns have been transformed by the Local Caller ID feature that is available in more than 120 countries. It has boosted our callback rates five times over because the prospects are much more likely to call back a local number they recognize.” [Read Full Review](https://www.g2.com/survey_responses/11785721) - “Sometimes the dialer does not try all the numbers I have set, so I have to try them myself.” [Read Full Review](https://www.g2.com/survey_responses/11505149) Last updated Oct 5, 2026 Source: [https://voiso.com/solutions/telemarketing/](https://voiso.com/solutions/telemarketing/) ## Claim: “Our AI AMD feature identifies and skips over the 80% of cold calls that go to voicemail, ensuring your agents only connect with live contacts.” ##### Mixed support from reviews. Reviewers generally report that AMD skips approximately 80% of voicemails and connects agents with live contacts, but they also note occasional misclassification, including machines mistaken for people and live pickups misidentified on poor-quality lines. This makes the absolute “only connect with live contacts” portion of the claim inconsistently supported. - “The AI Answering Machine Detection is highly accurate and it filters 80 percent of voicemails automatically.” [Read Full Review](https://www.g2.com/survey_responses/12053493) - “The AI Answering Machine Detection will be a game changer, by skipping approximately 80 percent of the voicemails and connecting only with live leads.” [Read Full Review](https://www.g2.com/survey_responses/11820496) - “In rare cases, AMD misidentifies a live pick up on a poor quality line. It's maybe one or two calls per 500 but it's worth mentioning for the sake of transparency.” [Read Full Review](https://www.g2.com/survey_responses/12533380) Last updated Oct 5, 2026 Source: [https://voiso.com/products/](https://voiso.com/products/) ## Claim: “Launch high-volume outbound campaigns with predictive dialing, workflow automation, and AI-powered tools built for faster, more efficient sales.” ##### Supported by reviews. Relevant reviewers report transformed outbound campaigns, substantially higher contact or call volume, reduced idle time, and workflow automation through integrations. The reviews consistently support the claim’s directional outcomes, though they do not independently establish every aspect of the broader marketing language. - “We have experienced a 300 percent increase in our contact rates and the smart dialing based on agent availability has all but eliminated idle time.” [Read Full Review](https://www.g2.com/survey_responses/11921348) - “It has increased our call volume by an astounding 400% by intelligently dialing the numbers according to the availability of the agents.” [Read Full Review](https://www.g2.com/survey_responses/11768103) - “The Zapier integration is a highlight, with it being possible to connect Voiso to more than 1,000 apps and automate workflows.” [Read Full Review](https://www.g2.com/survey_responses/11915226) Last updated Oct 5, 2026 Source: [https://voiso.com/solutions/outbound-call-center-software/](https://voiso.com/solutions/outbound-call-center-software/) ## Claim: “Voiso's AI evaluates 100% of interactions, surfacing coaching opportunities and compliance risks manual sampling misses.” ##### Supported by reviews. Relevant reviewers consistently report that Voiso’s AI analyzes interactions automatically and identifies training or coaching opportunities and compliance-related insights that would otherwise require manual review. The reviews support the direction of the claim, but do not independently establish the specific assertion that 100% of interactions are evaluated. - “The speech analytics is not just a simple transcription using AI, but rather the recognition of training opportunities, compliance risk, and customer satisfaction trends that we would never...” [Read Full Review](https://www.g2.com/survey_responses/12345339) - “it enables us to review patient interactions without having to do it manually.” [Read Full Review](https://www.g2.com/survey_responses/11781964) - “We are able to automatically transcribe calls, analyze the emotions behind them, and find important topics without having to look at each conversation manually.” [Read Full Review](https://www.g2.com/survey_responses/11439627) Last updated Oct 5, 2026 Source: [https://voiso.com/products/](https://voiso.com/products/) ## Claim: “Voiso AI Voice Agents automate inbound reception, FAQs, and outbound lead validation, inside the contact center you already run.” ##### Supported by reviews. Relevant reviewers describe automated handling of simple questions, outbound number validation, and inbound and outbound operations on the same contact-center platform. These reviews support the claim's core functionality, though they do not independently establish every detail of the specific AI voice-agent implementation. - “The chatbot takes care of simple questions, so our agents can focus on more difficult issues.” [Read Full Review](https://www.g2.com/survey_responses/11445922) - “Having both inbound customer service and outbound sales on the same platform has made everything simpler for us.” [Read Full Review](https://www.g2.com/survey_responses/11318612) Last updated Oct 5, 2026 Source: [https://voiso.com/products/ai-voice-agents/](https://voiso.com/products/ai-voice-agents/) ## Claim: “The agent answers instantly: natural voice, ±600ms response time, any hour.” ##### Supported by reviews. Relevant reviewers report natural-sounding automated voices, quick agent connections, and reliable availability. However, the reviews provide directional support only and do not establish the specific ±600ms response-time figure. - “The human-like voices make the interactions seem personal” [Read Full Review](https://www.g2.com/survey_responses/11836043) - “No downtimes within 18 months of use.” [Read Full Review](https://www.g2.com/survey_responses/12450352) Last updated Oct 5, 2026 Source: [https://voiso.com/products/ai-voice-agents/](https://voiso.com/products/ai-voice-agents/)