Edit

MK

Mukesh K.

Mid-Market (51-1000 emp.)

10/8/2023

"Quality service for international and business calls."

4.5/5

What do you like best about VoIPstudio?

The software is very customizable it adapts to any situation and the use that can be given can be both personal and business, the feature of cloud services and VOIP for companies are complete and can be given a variable use within any institution, the program is very manageable with ease of use for any staff who do not have knowledge, it is possible to manage any call from the comfort of your device. It can be easily implemented in any country, with a capacity of up to 50 countries, in fact, one of the features that most attracts my attention is to be able to make international long distance calls at very low cost. Review collected by and hosted on G2.com.

What do you dislike about VoIPstudio?

So far I consider that the software lacks an acceptable support team since they are slow to respond to some failures within the server, many times the calls hang and if you have an adequate data service you may have problems, I would like more integrations with contact import platforms, the price is affordable, but the free trial leaves much to be desired, I believe that the product should be tested before purchasing it. Review collected by and hosted on G2.com.

What problems is VoIPstudio solving and how is that benefiting you?

Currently, we like to manage our international customers using voice calls, with this program it is possible to manage all these situations as they offer us a number for international calls at a very good price, it is also possible to receive calls from these customers to give them the proper attention that they deserve, the program has certainly benefited us in costs and attention being able to serve all staff 24 hours a day. Review collected by and hosted on G2.com.

Response from Alfredo Reche of VoIPstudio

edit

Thank you for your detailed feedback on VoIPstudio! We're delighted to hear how our customizable software and international calling features have positively impacted your business communications.

We take pride in our support team, which is highly valued by our users for its responsiveness and effectiveness. We're sorry to hear about any delays or issues you've encountered and encourage you to continue using our support ticket system for any problems or suggestions for improvement. For integrations, we offer a wide range including Zapier, webhooks, and a REST API, all detailed at https://voipstudio.com/integrations/, to enhance your VoIPstudio experience.

Regarding the free trial, we offer 30 days of full access to all features, including a phone number and 200 minutes of free calls, designed to give a comprehensive experience of our service. If there's any confusion or further questions about this, please don't hesitate to contact our support team.

We're committed to providing quality service and support to ensure VoIPstudio meets your business needs effectively. Thank you for choosing VoIPstudio, and we look forward to assisting you further.

YC

Yaprak C.

Mid-Market (51-1000 emp.)

10/8/2023

"VoIPStudio is an ideal tool for ensuring effective communication with customers"

4.5/5

What do you like best about VoIPstudio?

It is a platform that contains a series of PBX services in the cloud that allow you to manage calls whether national or international managing to keep users of companies in contact with customers effectively through your desktop Softphone, also has multiple integrations that allow you to have a pretty good CRM differentiating it from other call center applications, thus managing to handle different functions through a single platform, contains a board management system, call recording and tecnical support out of the ordinary, it is impressive what can achieved by running this platform in the best way. Review collected by and hosted on G2.com.

What do you dislike about VoIPstudio?

However, VoIPStudio is not a very easy platform to manage; it requires a lot of time when you are starting to implement it to discover its full potential, since its great virtue, which are its integrations with other tools, is something that is difficult to realize at first, Ithink they should make their platform a little more intuitive. Review collected by and hosted on G2.com.

What problems is VoIPstudio solving and how is that benefiting you?

VoIPStudio has helped us to maintain excellent communication with our international customers and at the same time we have managed to channel financial operations and our trade, as its integration with Zapier and Salesforce Sales Cloud has not reduced much work, keep our profitability high with our exclusive customers and as our initial communication provider is extraordinary the way we can communicate through its automatic ACD calls without having to keep a manual reminder, with application we manage to automate all calls we want at the time we want to do them. Review collected by and hosted on G2.com.

Response from Alfredo Reche of VoIPstudio

edit

Thank you for your feedback on VoIPstudio! We're glad to hear our cloud PBX services and integrations have helped you effectively communicate with international customers and streamline operations. We acknowledge the initial complexity and are working to make our platform more intuitive. Your insights help us improve. Remember, our support team is always here to assist with any questions or guidance needed. Thanks for choosing VoIPstudio, and we look forward to continuing to support your success.

UE

Verified User in Events Services

Small-Business (50 or fewer emp.)

5/27/2024

"Seamless Communication"

4.5/5

What do you like best about VoIPstudio?

One of the standout features of VoipStudio is its exceptional call quality. Whether it's a local call or an international conference, the clarity and reliability are unparalleled. Review collected by and hosted on G2.com.

What do you dislike about VoIPstudio?

While VoipStudio excels in many areas, there's room for improvement in its mobile app. While functional, the app could benefit from a more intuitive user interface and additional features to enhance the mobile calling experience. Review collected by and hosted on G2.com.

Response from Alfredo Reche of VoIPstudio

edit

Thank you for your feedback! We're thrilled to hear you appreciate the exceptional call quality of VoIPstudio. We appreciate your input on the mobile app and are continually working to improve it.

Thank you for choosing us!

SA

Sallum A.

Professional Route Analyst

Mid-Market (51-1000 emp.)

5/30/2024

"Nice tool but can be improved."

3.5/5

What do you like best about VoIPstudio?

VoipStudio can be used in any country, even at sea, provided we have internet connection. Review collected by and hosted on G2.com.

What do you dislike about VoIPstudio?

If there is no internet, voip is unusable. Review collected by and hosted on G2.com.

Response from Alfredo Reche of VoIPstudio

edit

Thank you for your feedback! We're glad to hear that you appreciate VoIPstudio's flexibility in being usable anywhere with an internet connection, even at sea. It's inherent that VoIP requires an internet connection to function, much like traditional phones require a phone line. However, the advantage of VoIP is that you can use any connection that provides internet, including mobile data, which offers greater flexibility and mobility. We're pleased to know that VoIPstudio is helping you reduce costs for international calls. Thank you for sharing your experience!

NR

Nicolas R.

Small-Business (50 or fewer emp.)

9/29/2023

"Long Term Customer Faultless Service"

5/5

What do you like best about VoIPstudio?

Its been a faultless VOIP service I've been a customer for around 6 years maybe more and we use it every single day. System and control panel are easy to use and setup. We have 3 lines and 3 incoming numbers and we use most the online portal features like holding servies, call routing and even having are lines come to one switch broad giving customers the option to pick a department to transfer to. Review collected by and hosted on G2.com.

What do you dislike about VoIPstudio?

The system is pay in advance but as a long term customer you'd expect a little bit of a credit facality to of built up sometimes I forget to top up for non included calls or I get a new credit card and payment wasn't taken and this could end the service if not spotted. Customer support is message only I'd like a number to call. Review collected by and hosted on G2.com.

Response from Alfredo Reche of VoIPstudio

edit

Thank you for your long-standing loyalty to VoIPstudio! We're glad our system's ease of use and features like call routing have supported your business effectively. Regarding the pay-in-advance system and customer support, we appreciate your feedback. Please know, we do offer phone support—details can be found at https://voipstudio.com/support/ for direct assistance. We're committed to enhancing our services and support for valued customers like you.

PS

Paul S.

Sales director

Small-Business (50 or fewer emp.)

5/23/2024

"Great servcie"

5/5

What do you like best about VoIPstudio?

The ease of use, the accesibility, the clairty of calls Review collected by and hosted on G2.com.

What do you dislike about VoIPstudio?

It can be a little complicated to begin with Review collected by and hosted on G2.com.

Response from Alfredo Reche of VoIPstudio

edit

Thank you for your feedback! We're glad you find VoIPstudio easy to use, accessible, and clear in calls. We understand it can be a bit complicated initially, and we are always here to help. It's great to hear VoIPstudio helps you make cold calls comfortably from home. Thank you for choosing us!

UI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

5/28/2024

"Terrible softphone with a lot of errors"

2/5

What do you like best about VoIPstudio?

I don't really like it. It's really difficult to use and navigate, and I use it just because I have to. Review collected by and hosted on G2.com.

What do you dislike about VoIPstudio?

Not easy to use. Unintuitive. The features are so complex that I'd rather use the integration with Outreach to call. The mobile app is also outdated, or at least, feels like it is. Review collected by and hosted on G2.com.

Response from Alfredo Reche of VoIPstudio

edit

Thank you for your feedback. We are very sorry to hear about your experience, and it honestly surprises us because we haven't received similar feedback before. We strive to make the application as simple as possible.

We greatly appreciate your perspective as it helps us improve. We kindly ask you to open a support ticket so we can assist you further and better understand your impressions. You can open a support ticket in the app or by emailing support@voipstudio.com.

Thank you for sharing your thoughts.

TP

Thomas P.

Small-Business (50 or fewer emp.)

9/26/2023

"Superior features, Superior service, Excellent price"

5/5

What do you like best about VoIPstudio?

VoIPstudio provides a lot of online user and administrator help. Customer service will answer your questions quickly if you cannot find what you need. Pricing model is excellent for small business. Our receptionist finds the voicemail system easy to use, an uses the transcription feature frequently. I had no trouble integrating our customer contact list, a great aid for CallerID. Review collected by and hosted on G2.com.

What do you dislike about VoIPstudio?

VoIPstudio is so feature-rich, that without a computer or telecommunications background, if your need is moderately complex, it may take you some time to create a system that does exactly what you want. It took me a hour a day for a month to get things just right. And this was driven by the telephony devices I chose to use, not the VoIPstudio web interface which is reasonable intuitive. Review collected by and hosted on G2.com.

What problems is VoIPstudio solving and how is that benefiting you?

The IVR, Interactive Voice Response system, makes our organization professional. Quick, no wait, Voicemail forwarding, is based on time of day, and day of week, and even holidays. With the menu system, customers can get information without having to speak to the receptionist. Our company documents our customer's voicemails, so the transcription feature is critical. CNAM information provided by the phone company is useless. We can load our customer contacts into the VoIPstudio system, and now we know who is calling (CallerID). Review collected by and hosted on G2.com.

Response from Alfredo Reche of VoIPstudio

edit

Thank you for your review! We're thrilled to hear that you find VoIPstudio's features, service, and pricing to be superior. Our team is dedicated to providing comprehensive online resources and responsive customer support to ensure a smooth experience for our users. We appreciate your feedback and are glad to hear that our voicemail system, transcription feature, and CallerID integration have been beneficial for your organization. If you have any further questions or need assistance, please don't hesitate to reach out to our support team.

FR

Farouk R.

Founder & Organizer

Small-Business (50 or fewer emp.)

11/29/2023

"Excellent VOIP provider"

5/5

What do you like best about VoIPstudio?

Super happy with their service, it took me a long time to find a provider that was both reliable and good value for money. Has always worked well and their support was second to none in helping me with the endless setup questions I had. Review collected by and hosted on G2.com.

What do you dislike about VoIPstudio?

Only thing would be an updated softphone, as I am using a 3rd party one, as I had some issues getting their own version setup. Review collected by and hosted on G2.com.

Response from Alfredo Reche of VoIPstudio

edit

Thank you for your positive feedback on VoIPstudio! We're glad to hear about your satisfaction with our service and support. Please open a support ticket for the softphone setup issues so we can help you further. We're committed to continuous improvement based on user feedback.

We're happy VoIPstudio meets your needs for reliability and simplicity. Thanks for choosing us!

TT

Tom T.

Small-Business (50 or fewer emp.)

10/5/2023

"Excellent quality and call recording included"

5/5

What do you like best about VoIPstudio?

I started a small business that requires automatic call recording. VoipStudio is the only one I could find that has it all included in the initial cost. Whenever other companies offer automatic call recording, it is always an additional cost that is not discussed prior to setting up. Voip Studion is the most transparent Voip provider I have used. Review collected by and hosted on G2.com.

What do you dislike about VoIPstudio?

The call recording feature had to be manually added by support after emailing them. Would be great if it was already activated. Wouldn't say I dislike this though, as I understand why it's not automatically activated for every user.

Maybe an option during signup could have it activated straight away. Review collected by and hosted on G2.com.

Response from Alfredo Reche of VoIPstudio

edit

Thank you for your feedback! We're glad to hear that VoIPstudio's inclusive features, like automatic call recording, have met your business needs and that our transparency stands out to you.

It's important to note that call recording can be activated directly by admin users, offering flexibility and control over your service setup. We appreciate your understanding and are always here to assist with configurations or any concerns to ensure you make the most of our platform.

It's great to know our global capabilities are supporting your sales efforts effectively. If you need further assistance or have more suggestions, our support team is ready to help.