--- title: VoIP.ms Reviews meta_title: 'VoIP.ms Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 106 reviews by the users' company size, role or industry to find out how VoIP.ms works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 106 scale: '5' date_modified: '2026-06-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # VoIP.ms Reviews **Vendor:** VoIP.ms **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.6/5.0 **Total Reviews:** 106 ## About VoIP.ms Founded in 2007, VoIP.ms was built by a group of IT and business professionals who believed there was a better way to bring Internet phone services to companies who, like them, had a desire for high-calibre communications solutions. Being strictly Bring-Your-Own-Device, VoIP.ms does away with the limitations and costly hand-holding that come along with some telephony providers. This allows VoIP.ms to give unlimited focus to maintaining a widely-accessible and feature-rich service. In addition to the best self-serve cloud telephony platform in the market, VoIP.ms is one of the few providers to offer its services without engagement contract and at the best prices, all with a high level of service and quality. ## VoIP.ms Pros & Cons **What users like:** - Users value the **affordable pricing** of VoIP.ms, allowing access to a wide variety of numbers without breaking the bank. (1 reviews) - Users appreciate the **wide availability of numbers** from VoIP.ms, enjoying flexibility in their communication options. (1 reviews) **What users dislike:** - Users warn of **unexpected account closures** that can disrupt business operations and cause significant inconvenience. (1 reviews) - Users report severe **phone number issues** when accounts are closed unexpectedly, forcing them to switch long-established numbers. (1 reviews) - Users warn about **unethical sales practices** , noting abrupt account closures without warning for using their services incorrectly. (1 reviews) ## VoIP.ms Reviews ### 1. Used for 15 years and they closed my account in an instant **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2025 **What do you like best about VoIP.ms?** Low prices, Wide availability of numbers **What do you dislike about VoIP.ms?** I used them for over 15 years. I asked them if it was OK to use them for SIP trunking to an autodialer. They didn't just say "no," they closed my account without warning. Now I have to switch all my business phone numbers which have over a decade of circulation. Please think carefully about using a service provider like this. **What problems is VoIP.ms solving and how is that benefiting you?** Business phone lines ### 2. VOIP.ms left me without phone service for several days **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about VoIP.ms?** My service with VOIP.ms was fine until their site was hacked and held for ransom. **What do you dislike about VoIP.ms?** VOIP.ms did not do enough to ensure that their service was secure. Hackers broke into their website and their clients were without service for several days. My business was without phones for several days until Telnyx helped me switch my service over to them. Since then, I haven't had any issues with Telnyx. **What problems is VoIP.ms solving and how is that benefiting you?** VOIP.ms couldn't solve any of my issues because their service was hacked and was being held for ransom. I simply couldn't afford to stay with them and be without phone service. I am also reluctant to go back to their service only to be without phone service again. ### 3. Uploaded my special phone numbers and they sold it to someone else **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about VoIP.ms?** VOIP.MS is easy to setup and they respond on support but constantly give the run around. **What do you dislike about VoIP.ms?** They sold my specialized phone numbers because my account was down by 43 cents while i was on a trip overseas for a month. Also did not recieve any reminder email of the low balance. To sell my phone numbers that i imported into their product is completely unfair those were mine. I now have people trying to call my business but getting sent to some random person. **What problems is VoIP.ms solving and how is that benefiting you?** enabling me to take phone numebrs and route it to other numbers. Except they resold my phone numbers !! what kind of service is that ### 4. Best Telecommunication Service provider **Rating:** 5.0/5.0 stars **Reviewed by:** Pradeepa B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2024 **What do you like best about VoIP.ms?** Increased our caller to customer transparncy .Helped our business to next level. **What do you dislike about VoIP.ms?** Everything is fine.No dislike is here.like all the features **What problems is VoIP.ms solving and how is that benefiting you?** Is solved our connectivity problem. ### 5. Great Customer Service. Easy UI **Rating:** 4.5/5.0 stars **Reviewed by:** Brian C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about VoIP.ms?** The UI to build your phone tree is great. They have a very knowledgeable wiki sections for programming your phones to its network **What do you dislike about VoIP.ms?** So far nothing. But they keep adding features to improve the product **What problems is VoIP.ms solving and how is that benefiting you?** Making programming easy ### 6. Solid company despite DDOS attack **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2022 **What do you like best about VoIP.ms?** An amazing number of features at a very low price. I've been with VoIP.ms for over 10 years for both business and personal use. Other than the massive DDOS attack in September 2021, they have been very reliable. I believe they have strengthened their infrastructure based on what they learned during the DDOS. **What do you dislike about VoIP.ms?** Communication during the DDOS attack wasn't the best, but I'm sure they were very busy trying to get things working. **Recommendations to others considering VoIP.ms:** They are great for SIP trunking and simple PBX solution if you just have a few extensions. **What problems is VoIP.ms solving and how is that benefiting you?** I've avoided paying for crazy expensive phone service from AT&T and other "major" providers, both at work and home. For a tiny amount of money, I've been able to maintain a "home number" that we've had for years. It allows me to receive calls at home, and auto forwarded to cell phones. Also implemented a "press 1 if you're human" auto attendant which has dropped spam calls to just about zero. ### 7. Easy and friendly to use but not very well protected **Rating:** 3.5/5.0 stars **Reviewed by:** George H. | Chief Excellence Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about VoIP.ms?** We like the fact that the interface is very user-friendly, very intuitive. It has all of the built-in features such as SMS without having to use a third-party vendor to be built on top, you can also setup fax-to-email very easily! **What do you dislike about VoIP.ms?** It all was well until they were hit by a DDoS attack. They had promised to have it resolved in days if not weeks but it lasted months, which was kind of frustrating. That just meant that their infrastructure was not setup to withstand that type of DDoS attack and therefore our customers could not use their phones which were critical to their business. **Recommendations to others considering VoIP.ms:** If it is not business critical, then VoIP is by far the easiest to use. **What problems is VoIP.ms solving and how is that benefiting you?** Unfortunately, there was nothing to be solved and we had migrated from VoIP.ms to Telnyx. ### 8. Very affordable but a little too fragile for business **Rating:** 2.5/5.0 stars **Reviewed by:** Paul M. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about VoIP.ms?** There are a lot of features (virtual FAX, SMS tools, etc.) **What do you dislike about VoIP.ms?** The fragility of their infrastructure makes them vulnerable to attacks, putting their services affected or out of use for long periods of time. **Recommendations to others considering VoIP.ms:** If phone services aren't critical to your organization, VoIP.ms is a great low-cost, feature-packed solution. Very easy installation. **What problems is VoIP.ms solving and how is that benefiting you?** Initially, their easy integration with Asterisk allowed us to move from an analog infrastructure to VOIP at minimal cost and very easily. ### 9. Easy, reliable - in short, solid **Rating:** 4.5/5.0 stars **Reviewed by:** Kris S. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2021 **What do you like best about VoIP.ms?** When I needed service to a site that providers were giving me a hard time about getting what we needed, VoIP.ms was the go to that got everything up and running quickly and without fuss. Easy provisioning, great quality, good options. In a nutshell - what I really like is that I don't have to deal with a CLEC that is a PITA to work with, and that this was completed quickly and easily. **What do you dislike about VoIP.ms?** Not sure if I have come across anything I really dislike - our accounting folk might have preferred a more traditional billing style, but they've come around to this and may actually prefer it at this time. I'd like to think that for ease of accounting, it would be nice to have a true business unlimited configuration available; it would certainly make it easier at times to compare apples to apples **Recommendations to others considering VoIP.ms:** Look through the entire interface that you are presented with and make sure you understand what all your options are. There may be better ways to get things done than what you would initially imagine, and the interface is simple to use once you have a decent overview of it. **What problems is VoIP.ms solving and how is that benefiting you?** Connectivity was the problem, and providers telling me that they can't solve the issue within the timeline needed, and instead wanted months to consider SIP trunking if they could even make it work... When VoIP.ms was able to do in a few hours what major carriers, CLECs and others told me was going to be either impossible, or would take months, this became a no brainer. In the long run, I believe that we are even saving money, which is always a positive note! ### 10. THE best VOIP phone service -- I will never switch! **Rating:** 5.0/5.0 stars **Reviewed by:** Frank Y. | President & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2021 **What do you like best about VoIP.ms?** I've been using VOiP.ms for 10 years now, and will never switch from it as long as it's in business. What do I like best? All of it -- reliable, highly economical, great choices, excellent customer service (when it's rarely needed), customer-oriented. What else do you need in a phone service? **What do you dislike about VoIP.ms?** Nothing that I can think of. I know no service is perfect, but I honestly can't think of anything. I've used other VOIP services before I found VOiP.ms, and none of them even come close. **Recommendations to others considering VoIP.ms:** Yes, always -- I have recommended it to several of our clients, especially our overseas clients needing a U.S. phone number, and some are using it. **What problems is VoIP.ms solving and how is that benefiting you?** I'm able to have numbers local to our various company locations and they all forward seamlessly to me here at my location. Costs are kept very low while having a large number of DIDs, including toll-free and efax numbers. ### 11. Premier VoIP provider service, for the price and size of their physical network footprint. **Rating:** 5.0/5.0 stars **Reviewed by:** Eyrland G. | President and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2021 **What do you like best about VoIP.ms?** Very quick troubleshooting support and allow you to control the trouble ticket from the get go. **What do you dislike about VoIP.ms?** The payment methods recently changed, still trying to find a long-term solution that works for me. **What problems is VoIP.ms solving and how is that benefiting you?** We are setting up Asterisk servers with excellent connectivity to the PSTN. ### 12. Amazing yet simple VOIP service **Rating:** 5.0/5.0 stars **Reviewed by:** Brendan F. | Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2021 **What do you like best about VoIP.ms?** The platform is super easy. The layout works well to navigate to each part of the admin portal and get the pertinent information. The customer service is super fast to help. When we first migrated to VOIP.MS they offered simple setup guides in their wiki and when I had qeustions I was able to chat with a support technician right away and get any issues resolved. They were quick and easy to use making their service great. **What do you dislike about VoIP.ms?** I can't say that I dislike much of anything. Many other companies offer more extensive, more elaborate features, but we do not need those since we have a PBX in our office. I could rattle off further minor details like merging the default did routing and the DID Point of Presence, so the servers are connected there, but that might be some other deeper setting useful to other companies. If anything at all, I wish they had telephone support since they are a VOIP provider. **What problems is VoIP.ms solving and how is that benefiting you?** The initial problem that led me to VOIP.ms was finding a cheap and straightforward VOIP service with DIDs. I was working with another company first, which claimed simple setup and easy-to-use admin portals. I spent two weeks messing with their settings and opening ports on my router firewall to get their service working, but nothing happened. Their tech support could not figure it out either and offered no further assistance. VOIP.ms offered more support over chat and their wiki pages, which made it easy to set up and get to calling right away. They continue to provide a well-maintained service with excellent customer support. **Official Response from VoIP ms:** > Thanks Brendan for your review! ### 13. Quality, Affordable VOIP Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2021 **What do you like best about VoIP.ms?** VOIP.ms is an easy-to-use, high quality VOIP platform that makes it simple for small businesses to set up and maintain a VOIP phone system. You can quickly create an auto attendant which will answer your main phone line and then automatically direct callers to their intended person or information source (e.g., a recording giving directions, fax number, etc.). The rates are very affordable. We have saved thousands of dollars in phone service charges by using VOIP.ms instead of one of the big telcom companies to manage our phone service. **What do you dislike about VoIP.ms?** While they do have useful FAQs and a wiki with lots of information on setting things up, it is very much a DIY service, so there is a certain amount of basic knowledge that is required in order to get things set up. But I did learn how to use it very quickly. Sometimes it is a challenge to find where on the menu structure certain things are located. But again this is not a big problem. **What problems is VoIP.ms solving and how is that benefiting you?** Our original problem was to get an auto-attendant set up so that we didn't need to have a receptionist to direct inbound phone calls. The secondary problem was to provide quality phone service to our staff without having to purchase an expensive phone system with expensive monthly rates. VOIP.ms resoved both problems by having a simple, easy to understand online interface which allowed us to set up an auto attendant very quickly and then direct callers to the right place. It all works great and with no monthly recurring charges other than for DID (direct inward dial) phone numbers (small monthly fee for each DID) and actual usage. The usage charges are very affordable when compared to service packages available from the big telcos. ### 14. Great VOIP supplier **Rating:** 5.0/5.0 stars **Reviewed by:** Jean-Rene A. | Propriétaire, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2021 **What do you like best about VoIP.ms?** Their geolocated servers cover all our office locations and their pricing is transparent. We're on a pay-as-you-go model, so the more we use the service, the more we pay, but inverse is also true. Since online videoconferencing has gained traction, our staff relies a little less on the phone system, reducing costs for us. **What do you dislike about VoIP.ms?** Their management backend feels a little dated or rather clearly made by a developer. Soemone who's less technical would certainly be lost using the interface. Since it's a quite customizable solution, a non-technical user could accidently break certain functionality if they poke around too much. **Recommendations to others considering VoIP.ms:** It works great, give it a try, you won't be disappointed. Works great with PBX system like 3CX or Asterisk. **What problems is VoIP.ms solving and how is that benefiting you?** Scalability of our phone system. Our previous VOIP provider was limiting us to 2 channels. We now have as many people using the phone system without limitations. The great thing is the cost of the service is very affordable. Their non-premium service has never let us down, and call quality is just as good. **Official Response from VoIP ms:** > We take into account all your comments Jean-Rene, thank you for this frank and direct review. ### 15. An amazing Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Avi B. | Named Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2021 **What do you like best about VoIP.ms?** I have been using it for a few years! During the pandemic with the need to have multiple kids on the phone at the same time, it was a life saver. I have a DECT SIP phone and with 4 phones being able to run simelatanously it allowed all my kids to be on the phone for school at the same time. **What do you dislike about VoIP.ms?** Pricing! I feel there should be a better discount model **Recommendations to others considering VoIP.ms:** If you want the ability to use your Phone numbers and add other area codes from wherever you are and at the same time allow for multiple calls without ordering new lines, phone numbers etc. this is the solution for you! **What problems is VoIP.ms solving and how is that benefiting you?** No need to deal with carriers anylonger. Bell / Rogers and other ILEC/CLEC and Phone carriers are "over charging" and using the "reliant / dependable" but they are really just taking advantage of the consumer who has nowhere to go. VOIP.MS provides an option to remove your need to deal with the Carriers, You can move your number and have it go anywhere you need . **Official Response from VoIP ms:** > We are very happy to see that you like VoIP.ms solution and, especially, that it helped you during the pandemic! Thank you, Avi ,for this review! ### 16. No better VOIP provider than VOIP.MS! **Rating:** 5.0/5.0 stars **Reviewed by:** Tom G. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2021 **What do you like best about VoIP.ms?** I've used VOIP.MS for over 11 years; and am 100% satisfied. I've literally saved many thousands of dollars over what traditional phone services would cost ($1,100 in 11 years at voip.ms for 5 phone numbers ringing in every month)... Traditional phone lines (5) for 11 years would be in excess of $40,000 at $60/month (and we all know that AT&T gets more than $60/month per line! I couldn't be more pleased with the service from VOIP.MS. **What do you dislike about VoIP.ms?** Absolutely NOTHING to dislike! We're well satisfied. **What problems is VoIP.ms solving and how is that benefiting you?** I've assisted MANY clients in moving to VOIP utilizing voip.ms services. Services included IVR etc. Everyone is happy. ### 17. VoIP.ms allows my team to speak with clients without having to use their personal phones. **Rating:** 5.0/5.0 stars **Reviewed by:** Brennan T. | Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2021 **What do you like best about VoIP.ms?** VoIP.ms is a very affordable VoIP solution. Their support is friendly and willing to help configure anything my company requires. My company does not have a central office so it's nice for my team to be able to take and make work calls just from an app on their phone. **What do you dislike about VoIP.ms?** Because of the low price they do not have all of the functionality of some other VoIP providers (chief among this is the requirement to purchase a seperate VoIP app as they do not provide their own.) They have some limitations in how picture messaging works and have no way have providing an autoresponder for incoming text messages. **What problems is VoIP.ms solving and how is that benefiting you?** VoIP.ms allows me to provide a work phone number to my team as well as provide automated messages outside of work hours with the option for an emergency support request. ### 18. High quality and excellent customer service. Definitely would recommend VOIP.MS **Rating:** 5.0/5.0 stars **Reviewed by:** David T. | Technical Account Manager - Enterprise Mobility Consultant, Professional Services , Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2021 **What do you like best about VoIP.ms?** I have been a customer of Voip.ms since approximately April 2010. For 11 years, I have been delighted with this Voice Over IP company. Voip.ms provide high-quality service and extremely reliable. The options seem endless, and most, if not all, are included in the extremely low cost. **What do you dislike about VoIP.ms?** The only thing that I can think of is that the payment method. As far as I am aware, we can only pay in US dollars, and I would like the option to be able to pay in Canadian dollars, not just US dollars converted to Canadian dollars. **Recommendations to others considering VoIP.ms:** If you want to save financially and move to a VOIP system, VOIP.MS is the way to go. **What problems is VoIP.ms solving and how is that benefiting you?** I have solved a budget problem with my previous telephone provider and realized a dramatic decrease in voice telecommunications cost. I even added a second line and use a Fax machine. **Official Response from VoIP ms:** > Thanks! Reading comments like these is a reward for all the hard work we put in! We take note of your comment on the payments. ### 19. Best VOIP Company, Using there service for long time over 10 years **Rating:** 5.0/5.0 stars **Reviewed by:** Jose Aquiles B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2021 **What do you like best about VoIP.ms?** Call Quality, minor downtime, great customer service **What do you dislike about VoIP.ms?** I have no dislikes there always inform of any problems and maitenance **Recommendations to others considering VoIP.ms:** I recommend this company, very professional and excellent service in all aspects; you will get the best of the best. **What problems is VoIP.ms solving and how is that benefiting you?** great value for my customers ### 20. VOIP.ms is the Best **Rating:** 5.0/5.0 stars **Reviewed by:** Julia S. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2021 **What do you like best about VoIP.ms?** VOIP.ms staff is very helpful in all aspects. I like that you can call them on the phone, email, or chat with them. They are quick to jump on an issue if one comes up. **What do you dislike about VoIP.ms?** The porting process, but VOIP.ms is not to blame. **Recommendations to others considering VoIP.ms:** It never hurts to try. VOIP.ms will make their product work for you and if you are in the business of selling business phone systems, VOIP.ms is a great business partner to have on your side. **What problems is VoIP.ms solving and how is that benefiting you?** Our customers are saving A TON of money. We do not have to sit on the phone for hours with large phone carriers, we have the ability to route calls where ever at a click of our finger - which has been especially helpful with COVID and giving our customers the flexibility of working from home. **Official Response from VoIP ms:** > A review that is a pleasure to read, thank you Julia! ### 21. Customer for more than 10 years **Rating:** 5.0/5.0 stars **Reviewed by:** Danie B. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2021 **What do you like best about VoIP.ms?** I have been a customer of VOIP.MS for more than 10 years straight, i am using the services more and more as my customer service grows, I am a voip provider and can propose multiple solutions based on the flexibility of VOIP.MS They have an excellent and reliable service here in Canada, looking forward to many years more Keep UP with your excellent work **What do you dislike about VoIP.ms?** Would like to be able to offer Unlimited business plans in canada. **What problems is VoIP.ms solving and how is that benefiting you?** No long term commitments for the customers. Acquiring numbers and/or porting is very fast and easy. Excellent features always growing ### 22. Perfect for your DIY small business phone system **Rating:** 5.0/5.0 stars **Reviewed by:** Owen Christopher W. | Publisher, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2021 **What do you like best about VoIP.ms?** If you have a technical inclination and work for a small business, VoIP.ms is a fantastic solution to an easy-to-use, cost-effective phone system set up. Pair it with something like 3CX for the whole phone system experience. Setup is very easy and there are guides for the entire process. Their pricing is great and they seem to be adding new features all the time. Customer support is very attentive and returned my emails within minutes when I had issues. **What do you dislike about VoIP.ms?** The user interface is a little Web 2.0 (dated at this point in time), but who needs aesthetic when you have something that functions well. **What problems is VoIP.ms solving and how is that benefiting you?** We successfully migrated from RingCentral to using VoIP.ms and have reduced our phone bill by 85% with a server-based 3CX phone system using VoIP.ms as our gateway. **Official Response from VoIP ms:** > A perfect review that positively flatters our ego! Thank you Christopher! ### 23. VPOI.ms is a valued partner in our business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2021 **What do you like best about VoIP.ms?** Their service is reliable and cost-effective. We have been with many VOIP providers over the years, VOIP.ms is a gamechanger. **What do you dislike about VoIP.ms?** I would like to have PBX capability built in. Running PBX software on third-party servers has been a headache for us. **Recommendations to others considering VoIP.ms:** Look through the setup documentation. if you have questions, ask them directly. **What problems is VoIP.ms solving and how is that benefiting you?** Cost-effective deployment of VoIP services is a problem we are solving. We can see some of the benefits of the rapid deployment of phone lines that can be used for campaigns such as outreach and marketing channels. ### 24. Extremely Pleased with Service and Reliability **Rating:** 5.0/5.0 stars **Reviewed by:** Sam S. | Chartered Accountant, Licensed Public Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2021 **What do you like best about VoIP.ms?** I am very happy customer of VOIP.ms for over seven years now. First I was reluctant to port my numbers over so it took a while before I did this. But I am glad I ported over. Saves me money each and every month. Great Service you won't be disappointed. **What do you dislike about VoIP.ms?** I am pleased with almost everything about them. They listen to their customers and they create new features. **Recommendations to others considering VoIP.ms:** VOIP.ms is a great provider, good quality and reasonable rates. **What problems is VoIP.ms solving and how is that benefiting you?** I use it for my office telephone and fax line. ### 25. Reliable, progressive and great customer service! **Rating:** 4.5/5.0 stars **Reviewed by:** Rick T. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2021 **What do you like best about VoIP.ms?** We have been using this service for over eight years now without any issues. It is a reliable, inexpensive service that delivers all I had with my landlines in the past, but with far more expansive feature set. Their voip solution has resulted in substantial savings in our telecommunication budget. **What do you dislike about VoIP.ms?** I have not found any downside to their service. I have not had a bad experience where I actually could test VOIP.ms support. **Recommendations to others considering VoIP.ms:** VOIP.ms does rely on your internet, so it is essential to make sure you have sufficient bandwidth to implement a VOIP.ms service. **What problems is VoIP.ms solving and how is that benefiting you?** Substantially reduced costs and an improved feature list enabling me to have better control of the outgoing calls. **Official Response from VoIP ms:** > Thanks for your review Rick! ### 26. Can't think of leaving VOIP.MS **Rating:** 5.0/5.0 stars **Reviewed by:** Majid H. | Regulated Canadian Immigration Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2021 **What do you like best about VoIP.ms?** Great support, affordable and complete set of features. Ability to answer the calls wherever I am and the ability to have local numbers and toll-free numbers all at the same place is a great feature. **What do you dislike about VoIP.ms?** Can't think of anything. Whatever I needed was always there or could be done with the help of support. The user interface can be improved to make things easier to access. **Recommendations to others considering VoIP.ms:** Just start using it, and you'll fall in love with it. **What problems is VoIP.ms solving and how is that benefiting you?** I'm a small business owner, and getting a premium service at an affordable price is what I'm looking for. VOIP.ms nailed that. Also, using VOIP I can answer my business phone regardless of my physical place. ### 27. Why do other VOIP providers charge so much more for the same our less service? **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2021 **What do you like best about VoIP.ms?** Almost complete control over the handling & routing of calls- On a decent Internet connection no real proboems ever with call delivery in 8+? years. **What do you dislike about VoIP.ms?** Overly complex control panel which neccesarilty represents the huge range of choices available- Suggestion: May get MORE customers if there is a "Simple Inteface" button for the funtions we use 90% of the time, Then an "Advanced" on for when extra features are needed **What problems is VoIP.ms solving and how is that benefiting you?** * travelling abroad I use the ZOIPER App on my smartphone which integrates well * I like the new ability to auto-record Calls to save the Audio in Client Folders for my business * Blocking Junk Callers by requiring caller to Press #1 : ) - this takes some finessing but oit worth it! Hooray! * I am a sole user but a local Radio Station I consult for signed up and moved all its lines to VOIP.ms with a HUGE saving and seldom a peep of Problems * I got a Consideraion for this review-- BUT I would clearly have posted any criticism here if sufficiently frustrated in the 8+ years of using VOIP.MS. - I am mostly considered a 'small' user for a few dozen lines so my 'market segment' I consider limited- I will say this" VOIP.MS is not for the faint hearted single end user : ) ### 28. Top-notch VoIP services **Rating:** 5.0/5.0 stars **Reviewed by:** Alex C. | Founding Director | Marketing Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2021 **What do you like best about VoIP.ms?** Our company Vamos Academy has been a VoIP.com client since 2012. We have multiple locations in multiple countries with multiple DIDs and Sub accounts and it's incredible how we can have this level of automatization and integration with a few clicks. In the last we were using Asterix on site and it was a mess. Always getting hacked and having connectivity issues. Migrating to VoIP.ms fixed all of that overnight. Overall fantastic services and customer service. **What do you dislike about VoIP.ms?** Some DID numbers are a bit expensive. Example Argentina is USD 10 a month and other companies ar offering for half the price. **Recommendations to others considering VoIP.ms:** Drop onsite asterisk now and migrate to cloud VoIP asap **What problems is VoIP.ms solving and how is that benefiting you?** Problems like integration, security and reliability. All fully managed by VoIP.ms **Official Response from David Rouleau:** > Great to hear Alex, thanks for the kind words! ### 29. Great Support & Plenty of Features **Rating:** 5.0/5.0 stars **Reviewed by:** Scott W. | Director of Operations, SCUBA; Head SCUBA Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2021 **What do you like best about VoIP.ms?** Their support is fantastic - had very few issues, but every time I have, their chat support is right on it. I don't ususally use their built in features but they're there if I ever need them for business continuity or disaster operations which is great to know. **What do you dislike about VoIP.ms?** Occasional quality issues (no more so than traditional phone service or any other ITSP). Thier billing processes and policies can complicate things unnecessarially in rare circumstances, but still far more flexible than many other providers. **What problems is VoIP.ms solving and how is that benefiting you?** Reducing traditional phone service bills without sacraficing quality or reliability. I have seen up to a 90% drop in phone service costs with one client and similar results with others. **Official Response from VoIP ms:** > Thank you for your review Scott! Glad to see that VoIP.ms contributes to the profitability of your business! ### 30. Simple to setup, reliable service, high quality calls, advanced features without extra cost! **Rating:** 5.0/5.0 stars **Reviewed by:** Chad H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2021 **What do you like best about VoIP.ms?** Sub-accounts for each person makes tracking what's going on nice. **What do you dislike about VoIP.ms?** Accessing CDRs is super slow. Also the inability to have the on-hold audio always start at the beginning. **Recommendations to others considering VoIP.ms:** Try it out; it's super easy to set up. The best way to decide if it's the right solution is simply to try it. **What problems is VoIP.ms solving and how is that benefiting you?** I added a second physical location without any hassle, just purchased more physical devices and added the sub accounts! ### 31. Awesome PSP! Like none other! **Rating:** 5.0/5.0 stars **Reviewed by:** Larry B. | Professional Freelancer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2021 **What do you like best about VoIP.ms?** I like everything about VOIP.ms. The ease of use of the system, the fast support, the flexibility of options available. There isn't anything I can think of that I don't like! VOIP.ms is absolutely amazing and I have been a customer for many years and for many more to come! **What do you dislike about VoIP.ms?** Nothing, absolutely nothing. There is nothing that I don't dislike about VOIP.ms. They get an A++ rating from me! **Recommendations to others considering VoIP.ms:** You will love the service! There isn't anything you aren't going to like about it! Take my word for it for someone who's been a user for so many years now! **What problems is VoIP.ms solving and how is that benefiting you?** I can have business phone service, personal phone service, business faxing and personal and business SMS messaging through VOIP.ms. The service works flawlessly and the features just keep on coming! I'm loving everything about the system and I you won't find another service that is as affordable and as feature packed as VOIP.ms! ### 32. Excellent Service & Rapid Support **Rating:** 5.0/5.0 stars **Reviewed by:** Travis C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2021 **What do you like best about VoIP.ms?** I like that I haven't had any outages due to VoIP.ms. I like that my technical questions have always been answered rather quickly, too. **What do you dislike about VoIP.ms?** I had to go to SRFax for an inexpensive fax solution. Their $3.29 plan is perfect for my once-in-a-while fax needs. I wish VoIP.ms had the same plan/option. **Recommendations to others considering VoIP.ms:** Don't spend your time setting up VoIP services elsewhere to later discover they are not the right solution for you or your client. Save effort and money and sign up with VoIP.ms first. Use this link for $10 savings. https://voip.ms/en/invite/MTkzNTgw **What problems is VoIP.ms solving and how is that benefiting you?** Lower telephony costs were realized by switching to VoIP.ms. **Official Response from VoIP ms:** > Thanks Travis for your review, we take note of your constructive remark. ### 33. CEO **Rating:** 5.0/5.0 stars **Reviewed by:** Michel T D. | Auteur - Conférencier - Formateur , Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2021 **What do you like best about VoIP.ms?** The ton of functionalities is amazing, the pricing is incredible and the technical support is one of the best I dealt with. **What do you dislike about VoIP.ms?** What is not to like really? Since they regularly adding features, it's hard to find a downfall. One thing maybe, is that it doesn't accept short text SMS, like Facebook when it send a verification code. **Recommendations to others considering VoIP.ms:** Don't look any further, this system is what you need. Even if it was only the virtual assistant, it saves time and money. **What problems is VoIP.ms solving and how is that benefiting you?** Multiple employees are scattered. Having my call transferred on my cell and the Virtual assistant cutting me some slack. **Official Response from VoIP ms:** > Even our virtual assistant is happy with this real review! On behalf of all the VoIP.ms teams, thank you Michel! ### 34. The best VoIP service of the world! **Rating:** 5.0/5.0 stars **Reviewed by:** Paulo Henrique F. | Diretor Executivo, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2021 **What do you like best about VoIP.ms?** My best experience with VoIP service in the world. I have 4 companies in Brazil and 3 in USA. All of those offices are connected using this services. Since 2017 I'm a loyal client and with this services I can receive my calls in any place that I stay. Always that I needed the support service I was supported ASAP. **What do you dislike about VoIP.ms?** Nothing to dislike. Everything works fine and customer support is great! **Recommendations to others considering VoIP.ms:** When you need something easy to use, get VoIP.ms **What problems is VoIP.ms solving and how is that benefiting you?** Connect my offices around the world with a great phone service. **Official Response from VoIP ms:** > Thank you for your loyalty and for your review which is a real pleasure to read! Thanks again Paulo! ### 35. Great Service. Very Reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Chad K. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2021 **What do you like best about VoIP.ms?** They are very reliable. Their customer service is top notch! **What do you dislike about VoIP.ms?** Sometimes the trunk I connect to goes down and I have to shuffle **What problems is VoIP.ms solving and how is that benefiting you?** The cost for voip through voip.ms is very cost-saving. We are saving TONS of money. The customer service has always been on the ball to help resolve issues. ### 36. Great service, ultimate features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2021 **What do you like best about VoIP.ms?** Fast, and easy ordering of DID numbers in thousands of locations. Low prices. Great website controls. Easy manipulation of how a call behaves. **What do you dislike about VoIP.ms?** The fact that it is mostly North America-centric. In this day and age, a company like this should be more global. The one main feature that is missing is the ability to manipulate Caller ID information on incoming calls. If that feature was available, then I would have nothing to dislike. **Recommendations to others considering VoIP.ms:** Certainly a GREAT voip provider **What problems is VoIP.ms solving and how is that benefiting you?** Multiple locations, with phones centralized under one provider. ### 37. I have been a loyal customer for more than 8 years **Rating:** 5.0/5.0 stars **Reviewed by:** Marnin S. | Desktop Support Technician (L2), Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2021 **What do you like best about VoIP.ms?** What I like the most is their prices. They offer an amazing price for the level of service provided. **What do you dislike about VoIP.ms?** The thing I like the least is their chat support. Mainly because it's not 24/7 and when has an issue after hours I had to go though email **Recommendations to others considering VoIP.ms:** I have been a customer for almost a decade and could not ask for more. They are constantly improving and adding new services. If you are having issues they will work to solve them. **What problems is VoIP.ms solving and how is that benefiting you?** I found a reasonable voip solution for my business line. **Official Response from VoIP ms:** > Thanks Marnin for your loyalty! ### 38. Great service! Support is very quick and responsive. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2021 **What do you like best about VoIP.ms?** Always adding on new features that are free to test out as well. Make it interesting. Easy to use and great support, each time I've experienced issues there was always someone able to help me get things up and running quickly. The prices are great as well. **What do you dislike about VoIP.ms?** Well, I can't really complain about anything, I've been using VoIP.ms for far too long. Maybe 10 years, and still can't find a complaint. Probably why I haven't even given any other company a chance. **Recommendations to others considering VoIP.ms:** I dont' think I would change companies. This company has all options to make my phone system do everything needed. **What problems is VoIP.ms solving and how is that benefiting you?** Easy management for my office and personal phones. Professional feeling phone system for a fraction of the price. Easy invoicing. ### 39. Great VOIP at a Great Price! **Rating:** 5.0/5.0 stars **Reviewed by:** David G. | Client Executive - Acquisitions , Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2021 **What do you like best about VoIP.ms?** I like the low cost and customizable capabilities of the service. The customer service is also top-notch, they are willing to help with any issues that you have. **What do you dislike about VoIP.ms?** The issue I have is the SMS service is so-so. Sometimes I receive my texts on my system other times I have to go to the SMS interface to see them. If you are a reseller, they don't have an SMS feature that can be a deal-breaker, especially for smaller companies starting up. **Recommendations to others considering VoIP.ms:** If you are wanting a robust VOIP system that you can completely manage then Voip.ms is for you. **What problems is VoIP.ms solving and how is that benefiting you?** I am able to have a VOIP small business solution at a great price and tremendous value. **Official Response from VoIP ms:** > Thank you David for your constructive comments and your positive review. Rest assured that we are taking it all into account. ### 40. Long time VOIP.MS Customer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2021 **What do you like best about VoIP.ms?** Reliable and inexpensive service. We haven't looked at other offerings because Voip.MS has everything we need at a very good price point. We have been using the service for over 4 years and it has been great to work with. It has all the features and capabilities we are looking for and will continue to use it as our primary VOIP provider. **What do you dislike about VoIP.ms?** The UI is a little lack luster for some of the features in the back end. It can be confusing setting things up, but once you have it going, it works like a charm. The service takes time to configure and will need someone dedicated to makeing it work the way you want it to. It is not something we found we could setup overnight but it didn't take too long to get up and running. **Recommendations to others considering VoIP.ms:** If you're looking for a good quality service, I would recommend Voip.ms. We have used them for over 4 years and their service has been excellent. They have phone numbers available in almost all parts of the world which is a key value proposition for us as we look to have local and toll freee numbers in many of the markets we service. **What problems is VoIP.ms solving and how is that benefiting you?** We use Voip.MS for our local and international sales and support numbers. It helps us find the local and toll free numbers we need in each of the markets we service which is helpful to provide local access for merchants who use our service. Voip.MS is a low cost service which allows us to rely on them without needing to invest in expensive infastructure for our phone system. **Official Response from VoIP ms:** > A rich and detailed review, thank you! ### 41. Customer over 12 years old with them always satisfied!Excellent service and always evolving service **Rating:** 5.0/5.0 stars **Reviewed by:** Julien D. | Administrateur Réseau, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2021 **What do you like best about VoIP.ms?** The lower price, the reseller portal and the fonction **What do you dislike about VoIP.ms?** I cant find anything major. But they can add a network status to see if issue, **What problems is VoIP.ms solving and how is that benefiting you?** I pay a lower price then before and better service ### 42. VOIP.MS is the best one out there **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew H. | I, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2021 **What do you like best about VoIP.ms?** I like the ease of use. The price. The tech support. Flexibility to do just about anything i need to with voip. **What do you dislike about VoIP.ms?** I cant find anything to dislike. I wish i found them sooner than i did and dont plan on ever leaving. customer 4 life. **Recommendations to others considering VoIP.ms:** switch and dont look back **What problems is VoIP.ms solving and how is that benefiting you?** VOIP.MS solved my call quality issue over VOIP. they have multiple geographic POPs. The most reliable service ive ever used. ### 43. Fantastic Phone Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Mark C. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2021 **What do you like best about VoIP.ms?** VoIP.ms had fantastic features, customer service and pricing! **What do you dislike about VoIP.ms?** Its really hard to come up with anything to complain about. **Recommendations to others considering VoIP.ms:** Very easy to get up and running with VoIP.ms. they have a fantastic Wiki for support if you are considering getting a specific device or software that has been very helpful to me in getting setup. **What problems is VoIP.ms solving and how is that benefiting you?** I wanted to create a toll free number with and IVR. They allowed me to do that with ease and at an incredible price. **Official Response from VoIP ms:** > Reading this review makes our day! Thanks Mark! ### 44. Great for Resellers **Rating:** 5.0/5.0 stars **Reviewed by:** DJ R. | IT Business Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2021 **What do you like best about VoIP.ms?** The best part about Voip.MS is the great IVR features that allow me to create custom inbound menus, transfer calls and more. Been using them for many years now. **What do you dislike about VoIP.ms?** Need Zero Config device configurations... **Recommendations to others considering VoIP.ms:** If you're looking for an affordable, easy to use VOIP solution with cloud IVR features it's the absolute perfect choice. Extremely reliable. **What problems is VoIP.ms solving and how is that benefiting you?** I'm reselling VOIP at an affordable price and making a profit. **Official Response from VoIP ms:** > Thanks DJ for this review! We are happy to see that our solution meets your business expectations! ### 45. Completely satisfied user since 2011 **Rating:** 5.0/5.0 stars **Reviewed by:** Geoff H. | Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2021 **What do you like best about VoIP.ms?** I've been using it since the early days of mainstream voip services - the evolution of the service and constant improvements is one the most outstanding features **What do you dislike about VoIP.ms?** There is not much to not like - I never have any issues! **What problems is VoIP.ms solving and how is that benefiting you?** In the early days it replaced landlines with immediate savings of $50-$60 CAD per line. Now I use it for my business - specifically the MMS features, IVR and call parking **Official Response from VoIP ms:** > Geoff, thanks for your review and thanks for your continued loyalty! ### 46. Highly recommended. **Rating:** 5.0/5.0 stars **Reviewed by:** Clinton W. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2021 **What do you like best about VoIP.ms?** Top notch service and support unlike anything else I have ever found. **What do you dislike about VoIP.ms?** Requires some technical expertise, but they are there to help you all the way. **What problems is VoIP.ms solving and how is that benefiting you?** Business and personal communication available globally. I previously tried running my own telecom switches in the cloud, but why would I do that when I can pay voip.ms (which is VERY reasonable) to do the same thing? They manage everything, and have high availability. **Official Response from David Rouleau:** > Many thanks for the kind words Clinton! ### 47. Using Voip.ms instead of landlines and cell phones has saved me thousands of dollars **Rating:** 5.0/5.0 stars **Reviewed by:** David Stewart J. | Professional writing and voice communications, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2021 **What do you like best about VoIP.ms?** Complete control over voice communications that no landline or mobile phone carrier can offer. **What do you dislike about VoIP.ms?** Hoping VOIP.ms will soon offer videoconferencing instead of voice only. **What problems is VoIP.ms solving and how is that benefiting you?** VOIP.ms enables me to maintain a single phone number that rings on every PC, tablet, and mobile phone I have using mobile data only, replacing expensive and unnecessary landline and mobile phone accounts with an inexpensive and reliable alternative. **Official Response from VoIP ms:** > At VoIP.ms the quality of our services and the savings we provide to our users are in the top 5 of our priorities. Thank you for this review David! ### 48. Easy to use, flexible, economical **Rating:** 5.0/5.0 stars **Reviewed by:** Tom R. | English and Math tutor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2021 **What do you like best about VoIP.ms?** I've been able to do things with VoIP.ms I didn't know were possible. When I'm not sure what to do, the support team is very helpful. **What do you dislike about VoIP.ms?** I have no complaints about the service. I'm quite satisfied. **What problems is VoIP.ms solving and how is that benefiting you?** I have ported many phone lines and use forwarding and other features. Both of my numbers ring in both of my locations. ### 49. Great Virtual Phone System! **Rating:** 4.5/5.0 stars **Reviewed by:** Tanner L. | Regional Sales Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2021 **What do you like best about VoIP.ms?** It does everything that I need it to do with ZERO issues. **What do you dislike about VoIP.ms?** There isn't anything that I dislike with the product. Easy to use and gets the job done. **What problems is VoIP.ms solving and how is that benefiting you?** I needed a way to dial from my computer and keep track of calls and VM. ### 50. Tones of feature, great support and the lowest price. Need to be a little technical to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Kyle P. | VP Technology | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2021 **What do you like best about VoIP.ms?** Price is rock bottom with great support that seems to available 24/7 **What do you dislike about VoIP.ms?** Needs more setup than I would like. You need to create clients and a few steps extra to get it working even if you are a basic 1 line customer. I have a few so it made sense for me. **What problems is VoIP.ms solving and how is that benefiting you?** Stable solution with incredibly low price. **Official Response from VoIP ms:** > Meeting our users' expectations is the most important thing to us at VoIP.ms. Glad to read that our solution is the one that works best for you Kyle! Thank you for this review! ## VoIP.ms Discussions - [How can I advertise and promote VOIP.ms?](https://www.g2.com/discussions/50790-how-can-i-advertise-and-promote-voip-ms) - 1 comment, 2 upvotes - [SMS & MMS](https://www.g2.com/discussions/sms-mms) - 1 comment, 1 upvote - [What is the most reliable, home Analog Telephone Adapter VoIP 1 FXS](https://www.g2.com/discussions/50784-what-is-the-most-reliable-home-analog-telephone-adapter-voip-1-fxs) - 2 comments, 1 upvote - [What sip phone do you enjoy?](https://www.g2.com/discussions/50780-what-sip-phone-do-you-enjoy) - 1 comment, 1 upvote - [View VoIP.ms pricing details and edition comparison](https://www.g2.com/products/voip-ms/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-20+06%3A59%3A28+-0500&secure%5Bsession_id%5D=6355d7de-504c-49b5-bb70-388772e1a435&secure%5Btoken%5D=39274d679b2967bea89da0d45581c9bc0ea4b5f3e198c1ed01b29b1ee345b3e4&format=llm_user) ## VoIP.ms Features **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Instant Messaging - Conference Calls - Desk-to-Desk Calls **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top VoIP.ms Alternatives - [Quo](https://www.g2.com/products/quo-quo/reviews) - 4.7/5.0 (3,355 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (430 reviews) - [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) - 4.7/5.0 (508 reviews)