Voiceflow removes the need for an actual person to do certain tasks and allows them to focus on other things. Review collected by and hosted on G2.com.

I myself do not see a down side to using this. It makes life easier. Review collected by and hosted on G2.com.

I like how easy it is to design and prototype voice applications. The drag-and-drop interface makes building complex flows simple, even without coding. Review collected by and hosted on G2.com.

It can be limiting for very advanced features, and sometimes testing flows requires multiple iterations. Review collected by and hosted on G2.com.

Really finite control of agent conversations using traditional blocks, as well as AI assisted LLM agent nodes opens the door for really useful production ready workflows and agents Review collected by and hosted on G2.com.

No direct file upload support out of the box. Review collected by and hosted on G2.com.

The ability to debug past conversations, especially when using AI and several types of nodes. The variety of nodes that help me get work done. Review collected by and hosted on G2.com.

The personalization options on how the widget looks and behaves could allow for more things via Voiceflow's backend UI. Review collected by and hosted on G2.com.

It is pretty easy to use, even if you have limit coding experience or none. Review collected by and hosted on G2.com.

A simple thing that stresses me it is quite hard to connect bots. Review collected by and hosted on G2.com.

Found it relatively straightforward to set up and adjust. We've seen really positive results, and the team at Voiceflow has been helpful when we've needed them. Review collected by and hosted on G2.com.

I find some of the analytics to be limited Review collected by and hosted on G2.com.

very intuitive dashboard and its easy to learn and fast to build a product Review collected by and hosted on G2.com.

I would like more help and tutorials for beginners, also in the beginning and sometimes now too I get stuck in technical stuff because I’m not so technical I don’t have coding experience so that would be really helpful Review collected by and hosted on G2.com.

Voiceflow is a strong platform for designing and building AI assistants without heavy engineering effort. The interface is intuitive, making it easy to map out conversational flows and quickly test ideas. It’s especially useful for teams who need to collaborate, prototype, and iterate fast. Using the canvas simultaneously is a big plus. Review collected by and hosted on G2.com.

How credits are used is hard to untangle and somewhat intransparent. Review collected by and hosted on G2.com.

Voiceflow is a great platform that allows us at Cisco to be more innovative and creative at a time when AI and other automation becoming table stakes.

We see the "Low-Code, No-code" chatbot development platform as a key differentitor in the indeation of new solutions for Cisco operations and internal workflows. The solution was brought in to support for non-technical, business users while being able to address the need for full-stack development engineers and developers. The ability to use Voiceflow for prototyping and POCs within the business provide the insight to test user stories and conversational workflow designs to guarantee a positive user experience.

We also see Voiceflow as a educational platform to support conversational design training and development for those seeking to upskill their skillsets with AI developmnent capabilties. Review collected by and hosted on G2.com.

At this moment, we do not see any downside with Voiceflow based on the way they offer their solution. An area that is a challenge is the ongoing updates and new capabilties they introduce. It can be difficult to determine how to apply the new features to existing apps or how to leverage the new features in the development of a new solutions...no fault of their own. This is a challenge for any business enabling AI solutions. Review collected by and hosted on G2.com.

Very easy to use drag and drop features. Review collected by and hosted on G2.com.

The AI flows sometimes picks up from previous blocks unintentionally and repeats itself Review collected by and hosted on G2.com.